Cac Hang Muc Trong Iso 9001 7308

BNG CU HI NH GI HTQLCL THEO TIU CHUN ISO 9001:2008(Phin bn 30/3/2009)

P & Q SOLUTIONS TI LIU THAM KHO

Kt qu Cc yu cu PH KPH BNG CHNG/NHN XT

4 H thng qun l cht lng 4.1 Yu cu chung C lu qu trnh hay tng t v - qu trnh kinh doanh chnh? - qu trnh h tr quan trng, bao gm c cc qu trnh qun l? - qu trnh c ngun bn ngoi hay c thu ph? - qu trnh thu ngoi c kim sot thch hp v nhn bit trong h thng? 4.2 Yu cu v h thng ti liu Vn bn v chnh sch, mc tiu cht lng? C cc th tc bt buc bng vn bn v h s theo yu cu ca tiu chun? Mc vn bn ho c thch hp vi s phc tp ca qu trnh, nng lc nhn vin? 4.2.2 S tay cht lng S tay cht lng c bao gm: - phm vi ca HTQLCL, - l gii v cc ngoi l, - bao gm hoc vin dn cc th tc dng vn bn, c bit l 6 th tc bt buc, - m t s tng tc gia cc qu trnh? 4.2.3 Kim sot ti liu C th tc vn bn vi qui nh v: - ph duyt ti liu khi ban hnh - sot xt, cp nht, - nhn bit cc thay i v tnh trng sa i hin hnh ca ti liu, - m bo sn c ni s dng, - nhn bit ti liu, - nhn bit v kim sot vic phn phi ti liu ngun gc ngoi,

P & Q SOLUTIONS TI LIU THAM KHO


- x l, du hiu nhn bit ti liu li thi? Cch thc kim sot ti liu di dng phng tin in t. 4.2.4 Kim sot h s C th tc bng vn bn vi quy nh v: - nhn bit, - bo qun, - s dng - thi gian lu gi, - hu b h s?. Cch kim sot h s khng dng giy t? C cc loi h s m tiu chun yu cu? 5 Trch nhim ca lnh o 5.1 Cam kt ca lnh o C truyn t v tm quan trng ca vic p ng cc yu cu ca khch hng, php lut v ch nh?, cch thc? Cch truyn t c thch hp v hiu lc? C m bo lp cc mc tiu cht lng ti cc n v thch hp? C hiu r tnh trng hin nay ca HTQLCL , im mnh v nhng khu vc cn ci tin, s chp nhn ca nhn vin? C nm c cc kt qu hin nay v cht lng,bao gm c s tha mn v khng tha mn ca khch hng, nhng vn v cht lng ang tn ti hay lp li? p li cc thng tin c lin quan n cht lng, v d nh cc kt qu v kin phn nh, hng ti ci tin cht lng hay chn chnh thi Huy ng s tham gia ca nhn vin vo h thng qun l cht lng h thng c hiu lc, thch hp, tha ng? Hiu c v c bn cc cng vic ca h thng


qun l cht lng? 5.2 Hng vo khch hng Cc qui nh cho sn phm/dch v c gn vi yu cu ca khch hng? Lnh o c nm c cc yu cu ch nh lin quan n sn phm ca cng ty? Cc chnh sch, mc tiu ca cng ty c lin quan n s tha mn ca khch hng? 5.3 Chnh sch cht lng Chnh sch cht lng : - ph hp vi mc ch ca t chc? ( qui m, s phc tp, phn tn v a l, sn phm v th trng ch yu) - bao gm vic cam kt p ng cc yu cu, - bao gm ci tin lin tc, - c truyn t v thu hiu trong t chc, (cch thc) - c xem xt lun lun thch hp, (cch thc, khi no) - c kim sot ( ph duyt, cp nht ti mi ni s dng)? Cc mc tiu cht lng c lin h vi chnh sch cht lng? 5.4 Hoch nh 5.4.1 Mc tiu cht lng Lnh o c nhn bit nhng hot ng quan trng? Ti c mc tiu cht lng? Mc tiu c o c mc kim sot hot ng kinh doanh? Mc tiu c kh thi? Cc mc tiu c lin h vi hot ng hoch nh cht lng ch r cch thc t c? 5.4.2 Hoch nh HTQLCL


K hoch c tho ng p ng nhu cu ca t chc (cch thc hoch nh v ni dung k hoch)? Nhng thay i ln trong cng ty?, c hoch nh khi HTQLCL khng b ph v? 5.5 Trch nhim, quyn hn v trao i thng tin 5.5.1 Trch nhim v quyn hn C xc nh trch nhim?, quyn hn? (hnh thc xc nh) C thng bo? (cch thc) 5.5.2 i din ca lnh o L thnh vin trong ban lnh o? C trch nhim m bo thit lp, thc hin v duy tr HTQLCL? Bo co cho lnh o cao nht v kt qu hot ng, nhu cu ci tin HTQLCL? (cch bo co) Cch thc thc y ton b t chc nhn thc c cc yu cu ca khch hng, khi no. 5.5.3 Trao i thng tin ni b Cc qu trnh trao i thng tin trong t chc C bao gm c s trao i thng tin v hiu lc ca h thng qun l cht lng? Nhn vin c bit g v mc tiu cht lng ca h, cc kh khn vng mc, k hoch ci tin, nhu cu ca khch hng lin quan n cng vic ca h? 5.6 Xem xt ca lnh o 5.6.1 Khi qut Chu k xem xt? H s xem xt? 5.6.2 u vo ca xem xt Chng trnh ngh s c bao gm thng tin v


kt qu ca cc cuc nh gi, phn hi ca khch hng, vic thc hin cc qu trnh v s ph hp ca sn phm, tnh trng ca cc hnh ng khc phc v phng nga, cc hnh ng tip theo t cc cuc xem xt ca lnh o ln trc, nhng thay i c th nh hng n HTQLCL, cc khuyn ngh v ci tin?. 5.6.3 u ra ca vic xem xt Kt lun cuc xem xt c bao gm quyt nh v hnh ng v - nng cao tnh hiu lc ca HTQLCL v ci tin cc qu trnh ca h thng, - ci tin cc sn phm lin quan n yu cu ca khch hng, v - nhu cu v ngun lc? 6 Qun l ngun lc 6.2 Ngun nhn lc 6.2.1 Khi qut Ngi thc hin cc cng vic nh hng n s ph hp vi cc yu cu ca sn phm c c gio dc, o to, c k nng v kinh nghim thch hp. 6.2.2 Nng lc, nhn thc v o to C - xc nh nng lc cn thit ca nhng ngi thc hin cc cng vic nh hng n s ph hp vi yu cu ca sn phm, - tin hnh o to hay hnh ng khc, - nh gi hiu lc ca cc hnh ng c thc hin, (cch nh gi) - cch thc khin ngi lao ng nhn thc c


mi lin quan v vai tr ca h i vi vic t c mc tiu cht lng, - h s gio dc, o to, k nng v kinh nghim chuyn mn?. 6.3 C s h tng Xc nh, cung cp v duy tr c s h tng cn thit t c s ph hp i vi cc yu cu v sn phm? (cch xc nh). 6.4 Mi trng lm vic Xc nh v qun l mi trng lm vic cn thit t c s ph hp i vi cc yu cu ca sn phm? (cch xc nh) C s khng ph hp no c nguyn nhn l do mi trng, iu kin lm vic? 7 To sn phm 7.1 Hoch nh qu trnh to sn phm C k hoch cht lng hay tng t cho vic to sn phm? K hoch c ph hp vi phng php tc nghip ca t chc? - C mc tiu cht lng v chun mc chp nhn i vi vic to sn phm/nhm sn phm, d n hay hp ng? - C xc nh phng php vn hnh qu trnh, c hng dn cng vic nu thiu chng s nh hng n cht lng? 7.2 Cc qu trnh lin quan n khch hng 7.2.1 Xc nh yu cu lin quan n SP T chc c xc nh : - yu cu do khch hng a ra, gm c cc yu cu v cc hot ng giao hng v sau giao hng, - yu cu khng c khch hng cng b nhng cn thit cho s dng c th hoc s dng d kin khi bit, (cch xc nh) - yu cu ch nh v php lut lin quan n sn


phm, - mi yu cu b sung do t chc xc nh? (cch thc) 7.2.2 Xem xt cc yu cu lin quan n sn phm Vic xem xt cc yu cu lin quan n sn phm c m bo - xc nh cc yu cu v sn phm, - gii quyt cc d bit; - c kh nng p ng cc yu cu nh?. (cch xem xt) H s kt qu ca vic xem xt v cc hnh ng ny sinh t vic xem xt? Khng nh cc yu cu khng bng vn bn trc khi chp nhn?. (Cch thc) Khi thay i yu cu v sn phm, c sa i cc vn bn tng ng v thng bo cho cc c nhn lin quan (cch thc hin). 7.2.3 Trao i thng tin vi khch hng C knh trao i thng tin vi khch hng i vi cc sn phm cung cp? Thng tin v khch hng? Thng tin v sn phm : sn c, c xem xt, kim sot tnh xc thc? X l phn hi ca khch hng, k c cc khiu ni?

7.3 Thit k v pht trin 7.3.1 Hoch nh thit k v pht trin C k hoch thit k v pht trin sn phm? K hoch c bao gm - cc giai on ca thit k v pht trin, - vic xem xt, kim tra xc nhn v xc nhn gi


tr s dng ti mi giai on thch hp, - trch nhim v quyn hn S tham gia ca cc nhm khc nhau vo vic thit k v pht trin? Cp nht k hoch trong qu trnh thit k v pht trin? (ccch thc). 7.3.2 u vo ca thit k v pht trin C xc nh v duy tr h s cc u vo lin quan n cc yu cu i vi sn phm? u vo c bao gm : - yu cu v chc nng v cng dng, - yu cu ch nh v lut php thch hp, - thng tin c th p dng nhn c t cc thit k tng t trc , v - cc yu cu khc ct yu cho thit k v pht trin?, v d nng lc sn xut. C xem xt cc yu cu v s thch ng, y , khng m h v khng mu thun ca u vo? 7.3.3 u ra ca thit k v pht trin Ph duyt u ra? Cc dng u ra?, c th kim tra xc nhn theo u vo? Mi giai on thit k c xc nh c u ra?, chun mc chp nhn? u ra c - p ng cc yu cu u vo, - cung cp cc thng tin thch hp cho vic mua hng, sn xut v cung cp dch v, - bao gm hoc vin dn ti cc chun mc chp nhn ca sn phm, - xc nh cc c tnh ct yu cho an ton v s dng ng ca sn phm?. 7.3.4 Xem xt thit k v pht trin C thc hin xem xt thit k v pht trin theo


hoch nh Khi xem xt c - nh gi kh nng p ng cc yu cu ca cc kt qu thit k v pht trin, v - nhn bit mi trc trc v xut cc hnh ng cn thit?. Thnh phn tham d vo vic xem xt c bao gm i din ca tt c cc b phn chc nng lin quan ti cc giai on thit k v pht trin ang c xem xt. C duy tr h s xem xt v mi hnh ng cn thit. 7.3.5 Kim tra xc nhn thit k v pht trin C thc hin kim tra xc nhn theo hoch nh m bo rng u ra p ng cc yu cu u vo?. Phng php xc nhn? m bo mi yu cu u vo c xt? Duy tr h s cc kt qu kim tra xc nhn v mi hot ng cn thit?. 7.3.6 Xc nhn gi tr s dng ca thit k v pht trin Thc hin xc nhn gi tr s dng theo hoch nh? Xc nh yu cu s dng d kin hay cc ng dng quy nh? (cch thc) Tin hnh xc nhn gi tr s dng trc khi chuyn giao hay s dng sn phm? Duy tr h s cc kt qu ca vic xc nhn gi tr s dng v mi hnh ng cn thit? 7.3.7 Kim sot thay i thit k v pht trin Nhn bit v duy tr h s nhng thay i ca thit k v pht trin? Xem xt v ph duyt, kim tra xc nhn v xc nhn gi tr s dng nhng thay i ny trc khi thc hin?


nh gi tc ng ca s thay i ln cc b phn cu thnh v sn phm c chuyn giao? Duy tr h s cc kt qu ca vic xem xt cc thay i v hnh ng cn thit? 7.4 Mua hng 7.4.1 Qu trnh mua hng nh gi v la chn ngi cung ng? (cch thc) Chun mc la chn, nh gi, nh gi li? C h s cc kt qu ca vic nh gi v mi hnh ng cn thit ny sinh t vic nh gi?, v d khi ngi cung ng khng p ng yu cu ca t chc. 7.4.2 Thng tin mua hng Thng tin mua hng c miu t sn phm c mua? m bo s tho ng ca cc yu cu mua hng? (cch thc) 7.4.3 Kim tra xc nhn sn phm mua vo m bo sn phm mua vo p ng cc yu cu mua hng quy nh? (cch thc) Cch thc hin cc hot ng kim tra xc nhn ti c s ca nh cung ng, nu c? 7.5 Sn xut v cung cp dch v 7.5.1 Kim sot sn xut v cung cp dch v C lp k hoch cc qu trnh sn xut v cung cp dch v? C thng tin m t cc c tnh ca sn phm? Thng tin c bao gm yu cu lut nh Ngi thao tc c bit cc cc thng s quan trng ca qu trnh? C hng dn cng vic cn thit? Hng dn c: c kim sot v duy tr, sn c ti ni lm vic,


c thng bo cho ngi thao tc, qui nh cch theo di cc thng s quan trng? S dng thit b thch hp? C bo tr thit b? lch bo tr? thc hin? Khng nh kh nng ca phn mm my tnh trc ln s dng u tin v c ti xc nhn khi cn thit (cch thc)?. C thit b theo di v o lng? C nh gi nng lc ca qu trnh, khi cn Thc hin vic o lng v theo di? cch thc, Cch thc thc hin cc hot ng thng qua, giao hng v cc sau giao hng? Nu s thay i qui trnh cn s ph duyt ca khch hng th tin hnh nh th no? 7.5.2 Xc nhn gi tr s dng ca cc qu trnh sn xut v cung cp dch v C nhn bit cc qu trnh sn xut v cung cp dch v c kt qu u ra khng th kim tra xc nhn bng cch theo di hoc lng sau (qu trnh c bit)? C xc nhn gi tr s dng cc qu trnh ny? (cch thc tin hnh) Khi xc nhn c cp n - cc thng s ca qu trnh v iu kin thao tc - cc chun mc chp nhn v ph duyt cc qu trnh, - ph duyt thit b, con ngi, - s dng cc phng php v th tc c th,bao gm c o lng, th nghim, phn tch, - cc yu cu v h s nng lc, - ti xc nhn gi tr s dng khi thay i thng s qu trnh? 7.5.3 Nhn bit v xc nh ngun gc C nhn bit sn phm trong sut qu trnh to sn


phm?, Cch nhn bit khi nhn, trong qu trnh, thnh phm?. Cch thc xc nh ngun gc, nu c H s vic nhn bit duy nht khi c xc nh ngun gc? 7.5.4 Ti sn ca khch hng C qui nh v nhn bit, kim tra xc nhn, bo v ti sn do khch hng cung cp? (cch thc) thng bo cho khch hng, v lu h s khi ti sn ca khch hng b mt , h hng hoc c pht hin khng ph hp? 7.5.5 Bo ton sn phm C cch thc: nhn bit, xp d, bao gi, lu kho, bo qun bo ton cht lng sn phm? 7.6 Kim sot thit b theo di v o lng C xc nh vic theo di v o lng cn thc hin? thit b theo di v o lng cn thit? C thit lp cc qu trnh tin hnh vic theo di v o lng cn thc hin Cc php o c p ng cc yu cu theo di v o lng nh: thit b c s dng,


tnh trng hiu chun, yu cu thao tc v ngi thao tc, iu kin mi trng, khng m bo o, h s. Thit b o lng c c hiu chun v kim tra xc nhn nh k, hoc trc khi s dng; tnh lin kt chun hiu chnh hoc hiu chnh li, khi cn; nhn bit gip xc nh trng thi hiu chun; gi gn trnh b hiu chnh lm mt tnh ng n ca cc kt qu o; c bo v khi di chuyn, bo dng v lu gi. C nh gi li v ghi nhn gi tr hiu lc ca cc kt qu o lng trc khi thit b c pht hin khng ph hp vi yu cu? x l thit b v sn phm b nh hng 8 o lng, phn tch v ci tin 8.2 o lng v theo di 8.2.1 S tho mn ca khch hng Theo di cc thng tin v s chp nhn ca khch hng? Phng php thu thp s dng cc thng tin ny

8.2.2 nh gi ni b C k hoch nh gi ni b nh k C hoch nh chng trnh nh gi? Tnh trng v tm quan trong ca cc qu trnh v khu vc c nh gi c quan tm khi hoch


nh nh th no? C xc nh chun mc, phm vi, tn sut v phng php nh gi? Vic la chn cc chuyn gia nh gi v tin hnh nh gi c m bo tnh khch quan v v t ca qu trnh nh gi? (cch thc) C th tc dng vn bn quy nh trch nhim v cc yu cu v vic hoch nh tin hnh bo co kt qu duy tr h s hot ng nh gi Kt qu nh gi c trong chng trnh hp xem xt ca lnh o? Tin hnh hnh ng khc phc v phng nga sau ? 8.2.3 Theo di v o lng cc qu trnh Theo di/ o lng cc qu trnh ca HTQLCL (phng php)? Cc phng php ny c chng t c kh nng ca cc qu trnh t c cc mc tiu lp? Tin hnh vic khc phc v hnh ng khc phc khi khng t c cc kt qu theo hoch nh?. 8.2.4 Theo di v o lng sn phm Theo di v o lng cc c tnh ca sn phm ti nhng giai on thch hp ca qu trnh to sn phm theo ng hoch nh?. Duy tr h s? Trong h s c ch ra ngi c quyn hn trong vic thng qua sn phm? Ai l ngi quyt nh trng hp nhn nhng? 8.3 Kim sot sn phm khng ph hp C th tc dng vn bn v vic kim sot, trch


nhim v quyn hn c lin quan i vi sn phm khng ph hp? Cch thc x l sn phm khng ph hp? Khi chp nhn c nhn nhng, c kin ca ngi c thm quyn / khch hng?; Khi sn phm khng ph hp c khc phc, c c kim tra xc nhn li? C h s v bn cht cc s khng ph hp v vic x l? Bin php x l khi sn phm khng ph hp c pht hin sau khi chuyn giao hoc bt u s dng? 8.4 Phn tch d liu C xc nh, thu thp v phn tch cc d liu chng t s thch hp v tnh hiu lc ca HTQLCL? C xem xt kt qu phn tch d liu ra cc ci tin lin tc i vi HTQLCL? Kt qu phn tch d liu c cung cp thng tin v : s tho mn khch hng? s ph hp vi cc yu cu v sn phm? c tnh v xu hng ca cc qu trnh v sn phm, c hi cho hnh ng phng nga? mc ph hp ca ngi cung ng?

8.5 Ci tin 8.5.1 Ci tin thng xuyn C cc d n ci tin v cht lng sn phm? qu trnh? Phng php, cng c ci tin? Cc hot ng di y c phc v cho ci tin? chnh sch cht lng, mc tiu cht lng, kt qu nh gi,


phn tch d liu, hnh ng khc phc v phng nga s xem xt ca lnh o. 8.5.2 Hnh ng khc phc C th tc dng vn bn quy nh v xem xt s khng ph hp (k c cc khiu ni ca khch hng), xc nh nguyn nhn ca s khng ph hp, (phng php xc nh) nh gi cn c hnh ng m bo s khng ph hp khng ti din, xc nh v thc hin cc hnh ng cn thit, lu h s cc kt qu ca hnh ng c thc hin, xem xt hiu lc cc ca hnh ng khc phc thc hin?. 8.5.3 Hnh ng phng nga C th tc dng vn bn v xc nh s khng ph hp tim n, (s khng ph hp tim n c th xut pht t u) xc nh nguyn nhn, nh gi s cn c hnh ng phng nga vic xut hin s khng ph hp, xc nh v thc hin cc hnh ng cn thit, lu h s cc kt qu, xem xt hiu lc ca cc hnh ng phng nga thc hin?.

Cac Hang Muc Trong Iso 9001 7308

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