Cabin Crew B787 SOP -...

Cabin Crew B787 SOP Cabin Layout Aircraft Configuration Special Seating Requirements Cabin Crew Stations Interphone Dimmable Window

Cabin Crew B787 SOP Cabin Layout

Aircraft Layout B787-9

23 Jan 2015

Aircraft Layout B787-9 – Lavatory

23 Jan 2015

B787-9 Aircraft Configuration

Door 1R Door 2R Door 3R Door 4R

Zone Row No No of Seats

ScootBiz (Zone 1) Row 1-5 AC DEF HK 35

YCL (Zone 2) Row 6 – 10 ABC DEF HJK 45



ScootBiz (Row 1-5)

EY Zone 2 (Row 6-10)



Total Capacity 375 - ScootBiz 35 / YCL 340

23 Jan 2015

Reg: 9V-OJA to OJJ

Door 1 Door 2 Door 3 Door 4

Zone Row No

ScootBiz (zone 1) Row 1-5 AC DEF HK

YCL (zone 2) Scoot in silence

Row 6 – 10 ABC DEF HJK Stretch seats – row 6 / Super seats – row 7 - 10

YCL (zone 3) Row 11 – 29 ABC DEF HJK Stretch seats - row 11 / Super seats 12 – 13 ABCDEF, 14DEF

YCL (zone 4) Row 30 – 45 ABC DEF HJK Stretch seats - row 30 DEF, row 31 ABC HJK Super seats - Row 32 – 33 ABC HJK & Row 44 AC HK

ScootBiz (Row 1-5)




Total Capacity 375 - ScootBiz 35 / YCL 340

23 Jan 2015

B787-9 Aircraft Configuration

ScootBiz Seat

23 Jan 2015

Economy Stretch & Super Seating

B787 Stretch /

Super Seats

B787 Standard

Seats

Head / Ear Rest

Power socket

23 Jan 2015

Cabin Crew B787 SOP Special Seating Requirements

1K 2K 3K 4K 5K 6K 7K 8K 9K 10K 11K 12K 13K 14K 15K 16K 17K 18K 19K 20K 21K 22K 23K 24K 25K 26K 27K 28K 31K 32K 33K 34K 35K 36K 37K 38K 39K 40K 41K 42K 43K 44K

1H 2H 3H 4H 5H 6J 7J 8J 9J 10J 11J 12J 13J 14J 15J 16J 17J 18J 19J 20J 21J 22J 23J 24J 25J 26J 27J 28J 31J 32J 33J 34J 35J 36J 37J 38J 39J 40J 41J 42J 43J 44H

6H 7H 8H 9H 10H 11H 12H 13H 14H 15H 16H 17H 18H 19H 20H 21H 22H 23H 24H 25H 26H 27H 28H 31H 32H 33H 34H 35H 36H 37H 38H 39H 40H 41H 42H 43H

1F 2F 3F 4F 5F 6F 7F 8F 9F 10F 11F 12F 13F 14F 15F 16F 17F 18F 19F 20F 21F 22F 23F 24F 25F 26F 27F 28F 30F 31F 32F 33F 34F 35F 36F 37F 38F 39F 40F 41F 42F 43F 44F 45F

1E 2E 3E 4E 5E 6E 7E 8E 9E 10E 11E 12E 13E 14E 15E 16E 17E 18E 19E 20E 21E 22E 23E 24E 25E 26E 27E 28E 30E 31E 32E 33E 34E 35E 36E 37E 38E 39E 40E 41E 42E 43E 44E 45E

1D 2D 3D 4D 5D 6D 7D 8D 9D 10D 11D 12D 13D 14D 15D 16D 17D 18D 19D 20D 21D 22D 23D 24D 25D 26D 27D 28D 30D 31D 32D 33D 34D 35D 36D 37D 38D 39D 40D 41D 42D 43D 44D 45D

6C 7C 8C 9C 10C 11C 12C 13C 14C 15C 16C 17C 18C 19C 20C 21C 22C 23C 24C 25C 26C 27C 28C 29C 31C 32C 33C 34C 35C 36C 37C 38C 39C 40C 41C 42C 43C

1C 2C 3C 4C 5C 6B 7B 8B 9B 10B 11B 12B 13B 14B 15B 16B 17B 18B 19B 20B 21B 22B 23B 24B 25B 26B 27B 28B 29B 31B 32B 33B 34B 35B 36B 37B 38B 39B 40B 41B 42B 43B 44C

1A 2A 3A 4A 5A 6A 7A 8A 9A 10A 11A 12A 13A 14A 15A 16A 17A 18A 19A 20A 21A 22A 23A 24A 25A 26A 27A 28A 29A 31A 32A 33A 34A 35A 36A 37A 38A 39A 40A 41A 42A 43A 44A

G

WC WC

GG WC G

WC WC

ZONE 1 (ScootBiz) ZONE 2 (ScootinSilence) ZONE 3 ZONE 4

Special Seating Requirements – B787-9

No Description (B)

B787-9 (35PEY/340EY)

Remarks

1 Emergency Seats (EMEX) 11 ABC HJK 31 ABC HJK

2 Emergency Seat Restrictions apply 30 DEF • EMEX seat restrictions apply

3 Wheelchairs (ScootBiz) Recommended Seating

5 DF to 1 DF (back to front) • Limit to ONE WCHC/WCHS per set of seats

4

Wheelchairs (Economy) Recommended Seating Note: Maximum of 4 Wheelchair pax per flight, with a maximum of 2 being WCHS / WCHC.

6 D or 6 F • Limit to ONE WCHC/WCHS per set of seats 11 D or 11 F

10 DF to 7 DF (back to front)

• Premium seats in Zone 2 are available for sale • Longer distance to toilet in Zone 3.

12 DF to 14 DF (front to back) • Stretch/Super seats are available

• Longer distance to toilet in Zone 3. 24 DF to 28 DF (front to back) 23 Jan 2015

1K 2K 3K 4K 5K 6K 7K 8K 9K 10K 11K 12K 13K 14K 15K 16K 17K 18K 19K 20K 21K 22K 23K 24K 25K 26K 27K 28K 31K 32K 33K 34K 35K 36K 37K 38K 39K 40K 41K 42K 43K 44K

1H 2H 3H 4H 5H 6J 7J 8J 9J 10J 11J 12J 13J 14J 15J 16J 17J 18J 19J 20J 21J 22J 23J 24J 25J 26J 27J 28J 31J 32J 33J 34J 35J 36J 37J 38J 39J 40J 41J 42J 43J 44H

6H 7H 8H 9H 10H 11H 12H 13H 14H 15H 16H 17H 18H 19H 20H 21H 22H 23H 24H 25H 26H 27H 28H 31H 32H 33H 34H 35H 36H 37H 38H 39H 40H 41H 42H 43H

1F 2F 3F 4F 5F 6F 7F 8F 9F 10F 11F 12F 13F 14F 15F 16F 17F 18F 19F 20F 21F 22F 23F 24F 25F 26F 27F 28F 30F 31F 32F 33F 34F 35F 36F 37F 38F 39F 40F 41F 42F 43F 44F 45F

1E 2E 3E 4E 5E 6E 7E 8E 9E 10E 11E 12E 13E 14E 15E 16E 17E 18E 19E 20E 21E 22E 23E 24E 25E 26E 27E 28E 30E 31E 32E 33E 34E 35E 36E 37E 38E 39E 40E 41E 42E 43E 44E 45E

1D 2D 3D 4D 5D 6D 7D 8D 9D 10D 11D 12D 13D 14D 15D 16D 17D 18D 19D 20D 21D 22D 23D 24D 25D 26D 27D 28D 30D 31D 32D 33D 34D 35D 36D 37D 38D 39D 40D 41D 42D 43D 44D 45D

6C 7C 8C 9C 10C 11C 12C 13C 14C 15C 16C 17C 18C 19C 20C 21C 22C 23C 24C 25C 26C 27C 28C 29C 31C 32C 33C 34C 35C 36C 37C 38C 39C 40C 41C 42C 43C

1C 2C 3C 4C 5C 6B 7B 8B 9B 10B 11B 12B 13B 14B 15B 16B 17B 18B 19B 20B 21B 22B 23B 24B 25B 26B 27B 28B 29B 31B 32B 33B 34B 35B 36B 37B 38B 39B 40B 41B 42B 43B 44C

1A 2A 3A 4A 5A 6A 7A 8A 9A 10A 11A 12A 13A 14A 15A 16A 17A 18A 19A 20A 21A 22A 23A 24A 25A 26A 27A 28A 29A 31A 32A 33A 34A 35A 36A 37A 38A 39A 40A 41A 42A 43A 44A

G

WC WC

GG WC G

WC WC

ZONE 1 (ScootBiz) ZONE 2 (ScootinSilence) ZONE 3 ZONE 4

No Description (B)

B787-9 (35PEY/340EY)

REMARKS

5

Blind or Vision Impaired (ScootBiz) Recommended Seating

Any 2 seats can be allocated, subject to conditions in remarks

column

• Must travel with able-bodied companion & Requires no assistance from crew members. • No EMEX / EMEX restrictions seats • Can be allocated any seat, but blind or vision

impaired pax needs to be seated either in the middle, or at the window. • Able-bodied companion should be seated at

the respective aisle.

6

Blind or Vision Impaired (Economy) Recommended Seating

7

Guest with Leg-in-Cast (ScootBiz) Recommended Seating


column

• Guest needs to buy 2 seats – leg-in-cast has to face inwards away from the aisle and not obstruct other passengers.

8

Guest with Leg-in-Cast (Economy) Recommended Seating


column

• Guest needs to buy 2 seats – leg-in-cast has to face inwards away from the aisle and not obstruct other passengers. • No EMEX / EMEX restrictions seats


23 Jan 2015


No Description (B)

B787-9 (35PEY/340EY)

Remarks

9 Not-To-Land (NTL) & Deportee (DEPO)

Seating between 38 HJK to 43 HJK only

•  (Back to Front) for all flights except for flights into China.

Seating between 15 ABC to 20 ABC only •  (Front to Back) For flights into China only.

10

Service Dog (PETC) (ScootBiz) Recommended Seating

Any set of AC HK seats can be allocated, subject to

conditions in remarks column

• Max of 2 per flight • No middle row (i.e. DEF set of seats) • No EMEX / EMEX restrictions seats • Service Dog has to be placed at the window

seat 11

Service Dog (PETC) (Economy) Recommended Seating

Any set of AB JK seats can be allocated, subject to

conditions in remarks column

23 Jan 2015

Cabin Crew B787 SOP Cabin Crew Stations

Crew Seat

23 Jan 2015

Crew Positions

Take-off & Landing Positions (Refer toSEPM)

Door 1R

Door 1L

Door 2R Door 3R Door 3R

Door 2L

PRI Crew Seatt

D1L & R FWD Facing

D2L & R AFT Facing

D3L & R AFT Facing

D4L & R FWD Facing

AFT facing

FWD facing

C3

C7

CL C5

C6 C4 C2

CIC C1

Door 3L Door 4L

23 Jan 2015

Crew Positions

Safety Demonstration Positions (Refer to SEPM)

Door 1R C2

Door 1L C1

Door 2R C4 C6

Door 3R C7

Door 3L C3 C5 CL

Door 2L

Door 4R

Door 4L

C1, C2 – Demo position at Row 1



CL, C7 – Demo position at Row 30

CIC - PA @ D1L

23 Jan 2015

Crew Positions Boarding Positions – Aerobridge (Refer to SEPM)

Door 1R C2


Door 3L Door 4L C1

C4

C3

C7 C6

C5 CL

Boarding Positions – Non-Aerobridge

Door 1R C2

Door 1L


Door 2L Door 3L Door 4L C1

C4

C3 CIC

C7 C6

C5 CL

CIC Door 1L Door 2L

23 Jan 2015

Crew Positions

Headcount

Door 1R C2


Door 3L Door 4L C1

C6

CIC Door 1L

C5 CL

C7 C4

C3

Crew Row (LHS) A – E

Crew Row (RHS) F – K

C1 Row 1 – 10 L C2 Row 1 – 10R

C3 Row 11 – 21 L C4 Row 11 – 21 R

C5 Row 22 – 32 L C6 Row 22 – 32 R

CL Row 33 – 45 L C7 Row 33 – 45 R

Door 2L

23 Jan 2015

Cabin Crew B787 SOP Inter-phone

Cabin Interphone Handset

Push To Talk

Numeric Keypad

Handset Reset

Scrolls dial code list upwards

Scrolls dial code list downwards

Directory of dial codes

Interphone calls are prioritized in the following order: • Pilot Alert • Priority calls (Pilot and Cabin) • All Call • Attendant All Call • Station-to-station

23 Jan 2015

Handset Dial Code Select Switch

Code Handset Text Location(s) Called

6# CABIN READY Flight Deck (audio chime only)

4* PA Priority All cabin PA announcement (priority)

55 All Call Conference call with all handsets at the doors and the flight deck (lights flash at all MCL panels)

** PILOT ALERT Flight Deck handset (priority call)

54 All Cabin Conference call with all handsets at the doors (lights flash at all MCL panels)

46 PA ALL All Cabin PA announcement

70 2 3 4 L Conference call with Door 2, 3 and 4 handsets on the left side (lights flash at associated MCL panels)

71 Aft Conf Conference call with Door 3 and 4 handsets

72 1 4 L Conference call with Door 1 and 4 handsets on the left side

31 Flt Deck Flight Deck handset (normal call)

41 PA ZONE 1 PA announcement in the ZONE 1 cabin area




23 Jan 2015

Code Handset Text Location(s) Called

44 PA Zone 4 PA announcement in Zone 4 cabin areas

11 Door 1L Door 1 Left handset




21 Door 1R Door 1 Right handset





Passenger address announcements (PA) are prioritized in the following order: • Flight interphone (flight deck) • Handset – priority PA • Handset – normal PA • Pre-recorded announcements – PRAM • Video area announcements • Boarding music – primary or secondary

23 Jan 2015

1. Cabin Ready -  non-voice call to notify the flight crew that the cabin is secured takeoff

and/or landing -  CABIN READY message will appear on the EICAS display on flight deck for 60

seconds with a single HI/LO chime on the flight deck -  Caller hears a rapid beep-beep to acknowledge a successful call and a

dial tone

2. Net Calls (3-way and 4-way) Crew is able to add a third or fourth handset location to an active call. Step 1 Establish two-way call with another handset station Step 2 Enter the dial code of another station to add that station to the ongoing call. Step 3 Once a third station is added, one additional station may be

added in the same way

Cabin Interphone Calls

3. Call Transfer Crew can transfer a call to another handset location. Step 1 Establish two-way call and enter the dial code of desired transfer

station. Step 2 Once the dialed station answers, push the RESET button or replace the handset in the cradle to complete the transfer. 4. Remote Answering Crew can answer a call from a different handset than the one being called. -  Enter the dial code of station being called. The call light at the other location will be extinguished. Note: It is not possible to remote answer a call to the flight deck.

Cabin Interphone Calls

Handset position for PA Announcements 1.  Place cabin handset directly in front of crew and angled at 45-90 degrees 2.  The microphone should be 1 inch or less away from the crew’s mouth. This

position ensures only intended audio is sensed by the microphone and broadcast over the PA system.

3.  Announcements should be made facing the cabin with back against the corner of the door/partition where the handset is located.

4.  Crew should avoid leaning into the aisle while making PA announcements to prevent damage to the handset ethernet cord.

Passenger Address (PA) – Dial 46

Cabin Crew B787 SOP Dimmable Windows

Window Dimming Control Switch – Pax Seat

•  Dimming state can be controlled at each individual window

•  There are 5 blue indicator LEDs that indicate the level of dimming

•  To lighten window - Push the upper part

•  To darken window - Push the lower part

•  Indicator LEDs illuminates according to dimming level

•  LED turns off when switch is not used

Upper part Push to darken

Upper part Push to lighten

5 switch indicators

23 Jan 2015

Clear Level

•  Dimming NOT selected. •  From Dark to Clear - takes up to 1 min •  Windows automatically transition to

clear when airplane power is removed •  10,000 ft - Windows will automatically

transition on descent

Intermediate Levels •  3 levels of partial dimming

Clear Level

Intermediate Levels

Dark Levels

Dark Level •  Full dimming selected

Note: Window dimming control at Cabin Attendant Panel can over-ride control from pax window

23 Jan 2015

Window Dimming Control Switch – Pax Seat

•  CANNOT be controlled from the CAP

•  Independent of the other door windows

•  Only 2 states - Darkened or Clear -  Darkened state: Blue LED illuminates -  Clear state: LED NOT illuminated

•  If normal electrical power is lost - Automatically becomes clear

•  If one side of the control switch fails, Pushing on the functioning side for 10 seconds.

E.g. If the window is fully dimmed and the clear window function fails, hold down the window dimming side of the switch for 10 seconds.

Window Dimming Control Switch – Door

23 Jan 2015

Cabin Attendant Panel (CAP) – CIC/CL Use

Controls pax cabin EDW

Window Control By Area •  Control by cabin area •  Shows status of EDW by cabin area Window Status •  Show status of individual EDWs •  Provide lock control of EDW by individual

window

Window Range By Area •  Control of window state range by cabin

area

1

2

3

Electronic Dimmable Windows (EDW) Menu

23 Jan 2015

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