Slide 1

CAAS Training Enrolling Families and Children in Medicaid and Child Health Plan Plus Slide 2 CAAS Training Department of Health Care Policy and Financing The Department of Health Care Policy and Financing is the state department that administers Child Health Plan Plus (CHP+) and other medical programs for low income families, persons who are blind or persons with disabilities and the elderly. Slide 3 CAAS Training What we will cover Medical Assistance (MA) Sites Presumptive Eligibility (PE) Sites Certified Application Assistance sites (CAAS) Responsibilities Expectations Application and certification Slide 4 CAAS Training Responsibilities for all sites Must meet all Federal and State criteria Adhere to all Department of Health Care Policy and Financing (Department) rules, regulations, and agency letters. To view these documents, visit: Colorado.gov/cs/Satellite/HCPF/HCPF/1226307681414 Assist families with the completion of the Public Health Insurance for Families Application and other Medical programs Slide 5 CAAS Training Responsibilities for all sites Participate in required trainings Display current site location and contact information on the Department Web site Inform the Department of any changes made to the primary site contact in a timely manner Slide 6 CAAS Training Responsibilities for all sites Abide by all applicable HIPAA Privacy and Security requirements regarding health information As defined in 42 U.S.C. 1320d 1320d-8, and implementing regulations at 45 C.F.R. Parts 160, 162 and 164 Slide 7 CAAS Training Responsibilities for all sites Offer voter registration at the time of initial application Pursuant to the National Voter Registration Act of 1993, 42 U.S.C.S 1973gg-5(a)(2)(H) Track the number of voter registrations offered Slide 8 CAAS Training National Voter Registration Act Congress enacted the National Voter Registration Act (NVRA) in 1993 Requires voter registration opportunities to be offered at each agency that: Provides public assistance (including food stamps, Medicare and Medicaid, WIC, and Colorado Works/unemployment assistance) Provides state-funded programs primarily for persons with disabilities Recruits for the armed forces Slide 9 CAAS Training Complying with NVRA Voter registration must be offered: Upon initial request for services At service renewal Upon address change Applicants must be: Provided a voter registration form including a declination section Offered assistance in completing the forms Each agency is required to transmit forms to the appropriate county clerk Slide 10 CAAS Training Agency-Based Voter Application Slide 11 CAAS Training Implementing NVRA The Department will inform all PE and CAAS sites with requirements and implementation dates. Each site will be responsible for implementing a NVRA process to be in compliance with NVRA. Slide 12 CAAS Training Voting Registration Supplies Blank agency voter registration forms, agency voter registration reporting forms and special envelopes may be ordered directly from the Secretary of States office or through your local county clerk. Slide 13 CAAS Training Additional NVRA Information Elections Questions and Answers: www.elections.colorado.gov www.elections.colorado.gov Voter Information: www.govotecolorado.comwww.govotecolorado.com County Elections Offices: www.elections.colorado.gov www.elections.colorado.gov NVRA E-mail Address: elections@sos.state.co.us elections@sos.state.co.us Slide 14 CAAS Training Medical Assistance Sites (MA) Slide 15 CAAS Training Medical Assistance (MA) Site Designated site that: Accepts and processes applications for Medical Assistance Programs Uses the Colorado Benefits Management System (CBMS) to determine eligibility for Child Health Plan Plus (CHP+) and Medicaid programs Transfers the cases to the appropriate County Department of Human/Social Services for ongoing case maintenance Slide 16 CAAS Training MA Site expectations Self-funded (non-monetary contract) Have capacity and capability to process all Medical Assistance applications submitted to include: i.e., staff, workspace, equipment Provide and maintain adequate hardware and software to access the CBMS application through the Departments secured Web Portal Slide 17 CAAS Training MA Site expectations Process and authorize the eligibility determination within the processing timelines; 45 days for family and childrens applications and non-disability applications, and 90 days for disability applications Resolve any applicant/client issues in a timely manner Respond to requests from the Department in a timely manner Slide 18 CAAS Training MA Site expectations Accept and process all walk-in and mail-in applications in a timely manner Explain the benefits of the programs that are administered by the Department Conduct internal quality improvement reviews on a monthly basis Slide 19 CAAS Training MA Site expectations Respond to any audit or Medicaid Eligibility Quality Control (MEQC) requests for case files and client information Maintain copies of the active case files and non-active case files for three years after the discontinuation or denial of eligibility Slide 20 CAAS Training How to apply to be an MA site Submit a Letter of Interest (LOI) to the Department The LOI should address the following: 1.Why is your organization interested in becoming an MA Site? 2.What population will benefit from your organization becoming an MA Site? 3.What are the benefits to your organization in becoming an MA Site? 4.What are the anticipated staffing levels and location(s) if your organization becomes an MA Site? 5.How is your organization going to fund your ability to function as an MA site? Slide 21 CAAS Training Address Health Care Policy and Financing (HCPF), at 1570 Grant Street, Denver, CO 80203, Attention: Monica Owens, MA Site Contract Manager, or via email to Monica.Owens@state.co.us Monica.Owens@state.co.us Slide 22 CAAS Training Presumptive Eligibility (PE) Sites Slide 23 CAAS Training Presumptive Eligibility (PE) Site Temporary health care coverage for children 18 and under and pregnant women while their eligibility is being determined PE Coverage is no less than 45 days PE Site list available: CHPplus.org/materials/PESiteList.pdf Slide 24 CAAS Training What does a PE site offer? Immediate access to health care Medicaid PE for children: includes all Medicaid-covered services Medicaid PE for pregnant women: includes only outpatient services CHP+ PE: includes all CHP+ covered services - except dental benefits Slide 25 CAAS Training PE Site qualifications Sites must meet specific federal and state criteria: Federal Criteria A qualified provider may grant Presumptive Eligibility to pregnant women if all of the following criteria is met: Be eligible to receive payments through the State; Provide outpatient hospital services, rural health services, or clinic services; and Be determined by the state agency to be capable of making PE determinations. Slide 26 CAAS Training PE Site qualifications A qualified entity may grant presumptive eligibility to children if any one of the following criteria is met: Be eligible to receive payments through the State; Provide health care items or services; and Be determined by the State agency to be capable of making PE determinations. Slide 27 CAAS Training PE Site expectations State Criteria Have appropriate internet access that is capable of supporting the Colorado Benefit Management System (CBMS); Be a Medicaid and/or CHP+ provider OR be affiliated with a Medicaid/CHP+ provider; Routinely be able to provide pregnancy testing or assure referral to prenatal care and/or childrens routine medical care; Slide 28 CAAS Training PE Site responsibilities Make necessary referrals to practitioners for continued care for normal and high-risk patients; Have client contact personnel available to determine eligibility; Accept the Colorado Public Health Insurance for Families Application and forward to the appropriate county; Maintain at least a 90% accuracy rate of eligibility determinations; Slide 29 CAAS Training PE Site responsibilities Participate in initial and ongoing PE trainings; Agree to fulfill all the responsibilities of a qualified provider as stipulated by the Department; and Be capable of assisting non-English speaking clients. CAAS trained and approved Slide 30 CAAS Training How to apply to be a PE site Download the application from the Department website, colorado.gov/hcpf Contact Corinne Lamberson PE.Eligibility@hcpf.state.co.us Slide 31 CAAS Training Certified Application Assistance Sites (CAAS) Slide 32 CAAS Training Certified Application Assistance Sites Agencies that assist families in completing the Colorado Public Health Insurance for Families Application Certified to verify citizenship and identification documentation Slide 33 CAAS Training CAAS responsibilities A certified agency must: Train all staff on the process for completing an application and how to verify citizenship and identity documents. Slide 34 CAAS Training A certified agency must also: Complete an Certification Site Application aka Certified Application Assistance Site Application, visit: Colorado.gov/cs/Satellite/HCPF/HCPF/1226307681 414 Submit completed applications and all documentation to local county within five business days. CAAS responsibilities Slide 35 CAAS Training What are Medicaid and CHP+? Medicaid Low-cost health insurance for Colorado children, pregnant women, parents with dependent children, the elderly, and people with disabilities CHP+ Low-cost health insurance for Colorado children and pregnant women who exceed the income guidelines for Medicaid eligibility Slide 36 CAAS Training Who is eligible for Medicaid? Children who are 18 years old and under Parents caring for dependent children who are enrolled in Medicaid or CHP+ Pregnant women Within income guidelines Colorado residents US citizens or legal permanent residents for at least 5 years Some exceptions to 5 year ban Okay to have another form of insurance Slide 37 CAAS Training Who is eligible for CHP+ ? Children who are 18 years old and under Not eligible for Medicaid Within income guidelines Colorado residents Not covered by other health insurance US citizens or legal permanent residents for at least 5 years Unable to access employee health insurance through the State of Colorado Slide 38 CAAS Training 2010-2011 Income Guidelines for CHP+ and Medicaid Slide updated: 07/13/2010 Slide 39 CAAS Training Financial Responsibility Self Spouse ParentChildSibling ChildParent OthersChild Slide 40 CAAS Training What expenses should be listed on the application? Child care and elder care expenses Medical/prescription expenses Health insurance premiums Outgoing and incoming child support and alimony Expenses must be from the same month as the income being reported Some or all of these expenses will be deducted from the familys income to determine eligibility Slide 41 CAAS Training What is acceptable proof of income? Paycheck stubs At least one paycheck stub with pay date in previous or current month OR Signed written document from employer Exact gross income from previous month OR Exact hourly wage, hours worked, how often paid, and date of last paycheck Slide 42 CAAS Training What about self-employed applicants? Profit and loss statement for previous or current month must be included OR Complete self-employment section - the ledger - on the application Slide 43 CAAS Training Joint Application Determines eligibility for Medicaid and CHP+ Applications are checked for Medicaid eligibility first, then CHP+ Available in English and Spanish Available at CHPplus.org or Colorado.gov/hcpf or Department of Human/Social Services Offices or by calling toll free: 1-800-359-1991 Slide 44 CAAS Training Question 1: Use legal names Include mailing address if different from physical address Must include at least 1 phone number Question 3: List all members of the household even if the person is not a family member Make a copy of this page if more than 8 people live in the household Points of Clarification Slide 45 CAAS Training Question 4: This information is for any child in the family Question 5: If anyone in the household is pregnant, be sure to complete this entire section Points of Clarification Slide 46 CAAS Training Complete one page for each child applying; if needed, make a copy of this page for each additional child Add childs full name including middle initial Include only natural or adoptive parents living in the home (dont include step- parents in this section) Alaskan Native or Native American applicants: check box in order to receive fee exemptions Points of Clarification Slide 47 CAAS Training Question 2: If applicable, write alien registration number on the line and make a copy of both sides of resident card to include with the application Question 4: Medicaid will allow up to 3 months of backdated coverage; CHP+ does not back date and enrollment begins the day an application is date-stamped and received by a CHP+ partner organization Points of Clarification Slide 48 CAAS Training Question 5: Applicants who have access to Colorado State Government health benefits do not qualify for CHP+ but may qualify for Medicaid Question 6: Pre-existing conditions do not impact eligibility If yes, child may qualify for other programs Points of Clarification Slide 49 CAAS Training ONLY Pregnant women and adults 19 years and older in the household applying for health insurance will complete this form Permanent legal residents must include a copy of both sides of the resident card with the application Points of Clarification Slide 50 CAAS Training Questions 1 and 2: Only refer to those applying for benefits If anyone applying is/ was covered by other health insurance, complete ALL fields in the appropriate section Include a copy of both sides of the health insurance card for question 1 if available Points of Clarification Slide 51 CAAS Training List all working members of the household and their income details Question 1: Self-employed workers must complete this section OR submit a profit and loss statement showing income and expenses for either the current or previous month Question 2: List all other income for all household members here Points of Clarification Slide 52 CAAS Training List all allowable expenses/income deductions for each member of the household Blue box: Applicant must include HMO choice or the State Managed Care Network depending on the county of residence (refer to application insert) Points of Clarification Slide 53 CAAS Training Medicaid Disregards The disregards run automatically in CBMS Earned Income Disregard $90/month/person whose earned income is used to determine program eligibility Child/Spousal Support Disregard $50/month/household Dependent Care Disregard $200/person < age 2; or $175/person age 2 Slide 54 CAAS Training Selecting an HMO for CHP+ An HMO is a group of doctors, nurses, hospitals, and other providers who care for members An HMO manages the health insurance benefits that CHP+ offers Applicants must select an HMO or the State Managed Care Network, depending on the county of residence For a complete list of HMOs available in your county, see: CHP+ deskguide for professionals Health Plan Comparison Chart Insert (in application) CHPplus.org Slide 55 CAAS Training Pre-HMO enrollment period All CHP+ members have a pre-HMO enrollment period Provides medical coverage from received date of application up to HMO/Dental effective date. Provides medical care immediately so members dont have to wait The pre-HMO coverage is through the State Managed Care Network Members will receive a temporary identification card during this time Dental services are not covered during this time Slide 56 CAAS Training All adults 19 or older applying for health coverage must sign here Parents or guardians applying for health coverage for their children must sign name, print name, and write the date here Points of Clarification Slide 57 CAAS Training Verification requirements Medicaid and CHP+ applicants may be asked to provide original or certified copies of documents proving the identity and citizenship of all who are applying Clients must provide the original copies to the Certified Application Assistance Site or the county to be verified Slide 58 CAAS Training Verification requirements An insert explaining the documents required is included in each application List of documents and organizations where original documents can be verified: Colorado.gov/cs/Satellite?c=Page&cid=12 26307681414&pagename=HCPF%2FHCPF Layout Slide 59 CAAS Training Verifying Documents for Medicaid and CHP+ For US Citizens or legal permanent residents Applicants must present an original or certified copy, never a photocopy Exemptions include: PE clients, Needy Newborns, SSI and SSDI eligible clients, current Medicare recipients, and Foster Care children Slide 60 CAAS Training Citizenship and Identity Documentation A passport (current or expired) can be used to establish both citizenship and identity Slide 61 CAAS Training Citizenship Documentation Examples of acceptable citizenship documents: U.S. birth certificate Certificate of birth abroad U.S. Nation ID card Native American Tribal document Final adoption decree Official military record of service showing a U.S. place of birth Religious/School records Slide 62 CAAS Training Identity Documentation Identity Documentation Examples of acceptable identity documents: Drivers license or state ID card with photo ID card issued by a federal, state, or local government agency U.S. military card or draft record or U.S. Coast Guard Merchant Mariner Card School ID card with photo Verified school, nursery or daycare records (for children under age 16) Clinic, doctor or hospital records (for children under age 16) Slide 63 CAAS Training Written Affidavits Can only be used when other documentation is not available Can only be used to prove either citizenship or identity, not both Affidavits do not need to be notarized Slide 64 CAAS Training Submitting Certified Documents - Option 1 A photocopy of the original or certified document, with the following information either stamped or written on each copied document: Agency name Name and signature of staff who viewed documents Agencys full address Agencys phone number Date documents are verified Write words verified original above stamp or agency information on each document Slide 65 CAAS Training Submitting Certified Documents Option 2 A photocopy of the original or certified documents attached to the Citizenship and Identity Documentation Received form Slide 66 CAAS Training What happens if falsified documents are submitted? Sites are verifying that documents submitted are original or a certified copy If doubts or reservations about a submitted document, do not certify the document; refer the client to local county office Sites should not knowingly accept documents such as a fax or photo copied birth certificate; all documents must have a visible stamp or the required certification information on it Slide 67 CAAS Training Submitting Applications Applicant must sign and date the last page of the application Send applications to the county Department of Human/Social Services in which the applicant resides, or: CHP+ PO Box 929 Denver, CO 80201 Slide 68 CAAS Training How does an applicant follow up? All communication is sent directly to the applicant, not the Certified Application Assistance Site Eligibility should be determined within 45 days If an applicant has not been notified, contact the agency to which the application was submitted Slide 69 CAAS Training Appeal Process Clients can appeal an eligibility decision They will be notified by mail of their appeal rights and instructions on how to proceed if their application is denied They have 30 days from the date on the denial letter to appeal the decision Appeals must be submitted in writing Slide 70 CAAS Training Resources CHPplus.org Colorado.gov/hcpf CHP+ Customer Service: 1-800-359-1991 Medicaid Customer Service Denver Metro: 303-866-3513 Toll free: 1-800-221-3943