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  • CA eHealth

    Integration Modules Release Notes r6.1

  • This documentation and any related computer software help programs (hereinafter referred to as the Documentation) is for the end users informational purposes only and is subject to change or withdrawal by CA at any time.

    This Documentation may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. This Documentation is confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties.

    Notwithstanding the foregoing, licensed users may print a reasonable number of copies of the Documentation for their own internal use, and may make one copy of the related software as reasonably required for back-up and disaster recovery purposes, provided that all CA copyright notices and legends are affixed to each reproduced copy. Only authorized employees, consultants, or agents of the user who are bound by the provisions of the license for the Product are permitted to have access to such copies.

    The right to print copies of the Documentation and to make a copy of the related software is limited to the period during which the applicable license for the Product remains in full force and effect. Should the license terminate for any reason, it shall be the users responsibility to certify in writing to CA that all copies and partial copies of the Documentation have been returned to CA or destroyed.

    EXCEPT AS OTHERWISE STATED IN THE APPLICABLE LICENSE AGREEMENT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENTATION AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS DOCUMENTATION, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED OF SUCH LOSS OR DAMAGE.

    The use of any product referenced in the Documentation is governed by the end users applicable license agreement.

    The manufacturer of this Documentation is CA.

    Provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections 12.212, 52.227-14, and 52.227-19(c)(1) - (2) and DFARS Section 252.227-7014(b)(3), as applicable, or their successors.

    All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

    Copyright 2008 CA. All rights reserved.

  • CA Product References This document may reference the following CA products:

    CA eHealth AdvantEDGE View

    CA eHealth Application Response

    CA eHealth Business Service Console (eHealth BSC)

    CA eHealth Distributed eHealth

    CA eHealth Fault Manager

    CA eHealth Live Health Application

    CA eHealth Response

    CA eHealth Service Availability

    CA eHealth SystemEDGE

    CA eHealth TrapEXPLODER

    CA eHealth Voice Quality Monitor (VQM)

    CA eHealth AIM for Apache

    CA eHealth AIM for Microsoft Exchange

    CA eHealth AIM for Microsoft IIS

    CA eHealth AIM for Microsoft SQL Server

    CA eHealth AIM for Oracle

    CA Insight AIM for CA eHealth

    CA Insight Database Performance Monitor for Distributed Databases (CA Insight DPM for Distributed Databases)

    CA eHealth Integration for Alcatel (eHealth - Alcatel)

    CA eHealth Integration for Cisco IP Solution Center (eHealth - Cisco ISC)

    CA eHealth Integration for Cisco WAN Manager (eHealth - Cisco WAN Manager)

    CA eHealth Integration for HP OpenView (eHealth - OpenView)

    CA eHealth Integration for Lucent (eHealth - Lucent)

    CA eHealth Integration for Netcool (eHealth - Netcool)

    CA eHealth Integration for Nortel Preside (eHealth - Nortel Preside)

    CA eHealth Integration for Nortel Shasta SCS GGSN (eHealth - Nortel GGSN)

    CA eHealth Integration for Psytechnics (eHealth - Psytechnics)

  • CA eHealth Integration for Starent PDSN (eHealth - Starent PDSN)

    CA SPECTRUM

    CA Unicenter Network and Systems Management (Unicenter NSM)

    CA eTrust Identity and Access Management (eTrust IAM)

    CA Embedded Entitlements Manager (CA EEM)

    Note: CA Embedded Entitlements Manager (CA EEM) is the new name for eTrust IAM. This product will be rebranded throughout the documentation in a future release.

    CA XOsoft Replication

    Contact CA Contact Technical Support

    For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Technical Support at http://ca.com/support.

    Provide Feedback

    If you have comments or questions about CA product documentation, you can send a message to [email protected]

    If you would like to provide feedback about CA product documentation, please complete our short customer survey, which is also available on the CA Support website.

    http://www.ca.com/supportmailto:[email protected]://tinyurl.com/6j6ugbhttp://tinyurl.com/6j6ugb

  • Contents

    Chapter 1: eHealth Integration Modules 9 Supported Integration Modules ................................................................. 9 System Requirements.......................................................................... 9

    Chapter 2: eHealth Integration for Alcatel 11 System Requirements......................................................................... 11 Alcatel Switches Supported by eHealth......................................................... 12 Supported Hardware.......................................................................... 12

    Supported Switches (Nodes)............................................................... 13 Supported Cards.......................................................................... 13 Supported Ports .......................................................................... 15 Supported Frame Relay Links .............................................................. 17 Supported Paths .......................................................................... 18 Supported Resources...................................................................... 20

    Chapter 3: eHealth Integration for Cisco IP Solution Center 23 System Requirements......................................................................... 23

    Chapter 4: eHealth Integration for Cisco WAN Manager 25 System Requirements......................................................................... 25 eHealth-Supported Switch Firmware ........................................................... 26 Supported Statistics for Each Cisco WAN Manager Object Type .................................. 27

    Chapter 5: eHealth Integration for HP OpenView 41 System Requirements......................................................................... 41 Location of Integration Kit for HP OpenView .................................................... 41

    Chapter 6: eHealth Integration for Lucent 43 System Requirements......................................................................... 43 eHealth Supported Lucent Hardware ........................................................... 43

    Supported Switches....................................................................... 44 Support Statistics Types................................................................... 44

    Contents 5

  • Chapter 7: eHealth Integration for Netcool 45 System Requirements......................................................................... 45 How to Locate the Integration Kit for Netcool ................................................... 45 Netcool IM Reconfiguration after eHealth Upgrade .............................................. 45

    Chapter 8: eHealth Integration for Nortel Preside 47 System Requirements......................................................................... 47 Supported Passport Devices ................................................................... 48

    Chapter 9: eHealth Integration for Nortel Shasta SCS GGSN 51 System Requirements......................................................................... 51

    Chapter 10: eHealth Integration for Psytechnics 53 System Requirements......................................................................... 53

    Chapter 11: eHealth Integration for Starent PDSN 55 System Requirements......................................................................... 55 Release Specific Device Support ............................................................... 56

    Chapter 12: Known Issues 57 eHealth - Nortel SCS GGSN Issues............................................................. 57

    Raw Data Inconsistencies ................................................................. 57 nhNortelScsGetCfg Errors ................................................................. 58

    eHealth - Cisco Netflow Issues................................................................. 58 Upgrade Configuration .................................................................... 58 GMT Option Discontinued.................................................................. 58

    Chapter 13: International Support 59

    Chapter 14: Documentation 61 Accessibility .................................................................................. 61 Release Numbers on Title Page ................................................................ 61 Guide Changes and Consolidation..............................................................