C. Radhakrishnan W ELCOME T O EMOTIONAL INTELLIGENCE TRAINING By C. Radhakrishnan 24 March 2009...

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C. Radhakrishnan WELCOME TO EMOTIONAL INTELLIGENCE TRAINING By C. Radhakrishnan 24 March 2009 Payyanur College Payyanur

Transcript of C. Radhakrishnan W ELCOME T O EMOTIONAL INTELLIGENCE TRAINING By C. Radhakrishnan 24 March 2009...

C. Radhakrishnan

WELCOME TOEMOTIONAL INTELLIGENCE

TRAINING

By

C. Radhakrishnan

24 March 2009Payyanur College

Payyanur

C. Radhakrishnan

“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.”

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Daniel Goleman, Ph.D.Working with

Emotional Intelligence

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GOOD PERSONALITY

Attributes of a person with “Good personality”?Good physiquePleasing mannersPersonal and Professional integrityTrustworthiness and reliability

Good control over body and mind

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WHAT IS EMOTIONAL INTELLIGENCE? Emotional intelligence is not about

being nice all the time It is about being honest. Emotional intelligence is not about

being “touchy-feely.” It is about being aware of your

feelings, and those of others. Emotional intelligence is not about

being emotional. It is about being smart with your

emotions.

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ACCORDING TO DANIEL GOLEMANA set of key skills, abilities and

competencies that can be learned by anyone. (unlike traditional Intelligence Quotient (IQ) which is primarily innate)

He writes that emotional intelligence include such skills as being able to motivate oneself, being persistent in facing obstacles and achieve goals, controlling impulses and delaying gratification, controlling one’s moods, thinking rationally, empathizing with others and hoping.

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TODAY’S TRAINING WILL HELP YOUUnderstand emotional intelligence

and why it is important to personal and professional success.

Recognize five competencies you can work on to increase your level of emotional intelligence.

Listen to and employ your emotions for better decision making.

Show you care, and build trust by displaying sensitivity and concern.

Use your energy and enthusiasm to motivate others.

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SAARNI, CAROLYN (1999)AMERICAN “FOLK THEORIES” OF EMOTION

The volcano theory (“If you don’t vent your emotions, you’ll explode”)

The tidal wave theory (“ Don’t ever lose control because your feelings will overwhelm you”)

The out-of-sight/out-of mind theory (If you don’t think about your feelings, they will go away)

The Vulcan theory (“ Your emotions are irrational and illogical, they only get in the way of solving problems”)

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PERSONAL BENEFITS OFEMOTIONAL INTELLIGENCE

Greater career successStronger personal relationships Increased optimism and confidenceBetter health

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PROFESSIONAL BENEFITS OFEMOTIONAL INTELLIGENCE

Effective leadership skills Improved communicationLess workplace conflictBetter problem solving skills Increased likelihood of promotion

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THE FIVE ESSENTIAL COMPETENCIES OF EMOTIONAL INTELLIGENCE

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Do I believe ...

... what God says about me?

... my own self-perception

and the evaluation of others?

C. Radhakrishnan

Self-awareness includes recognition of our personality, our strengths and weaknesses, our likes and dislikes.

Developing self-awareness can help us to recognise when we are stressed or under pressure.

It is also often a prerequisite for effective communication and interpersonal relations, as well as for developing empathy for others.

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“If you understand your own feelings you get a really great handle on how you’re going to interact and perform with others…

So one of the first starting points is, ‘what’s going on inside of me?”

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Mr. Chuck WolfePresident,

C. J. Wolfe Associates, LLC

C. Radhakrishnan

PRACTICING SELF-AWARENESS

Awareness of our own emotional states is the foundation of all the E.I. skills.

Learn to “tune-in” to your emotions – they can give you valid information about your responses to stressful situations.

Recognize the importance of emotions even in “technical” fields.

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AttributionSelf-

Efficacy

Knowledge of one’s

Cognition

Regulation of one’s

Cognition

Meta Cognition Awareness

Strategies

Knowledge Base

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Will

Motivation

Skill

Deliberate

PracticesFeedback

Self-Regulation

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SELF-REGULATION

“If we are in a heightened state of agitation or anger we cannot make good decisions, we cannot reason well.”

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Christine CasperCommunication, Motivation

& Management Inc.

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PRACTICING SELF-REGULATION

Accept responsibility for choosing your own emotional responses.

Learn to “reframe” stressful situations into ones that are challenging.

Be aware of, and learn to manage, your own emotional “triggers.”

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SELF-MOTIVATION

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SELF-MOTIVATION

“High performers are those who are able to see with some clarity to what degree they are responsible for a setback and to what degree it may be circumstance or other people, and as a result they are able to be more persistent.”

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Dr. J.P. Pawliw-FryCo-Director,

Inst. For Health & Human Potential

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PRACTICING SELF-MOTIVATION

Recognize that emotions affect your performance.

Identify your “explanatory style.” When a setback strikes, resist asking “what’s wrong with me?” Instead, ask “what can I fix?”

Work to achieve your “flow state,” being in the moment with work tasks.

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8 MENTAL STEPS TO SELF-MOTIVATION

Use visual motivators: Inspirational quote or poster - Cartoon or joke

Keep positive friends: Those support and build you up Read and listen well: Books and tapes Positive self-talk: Be your own best encourager Life can be tough -get used to it: Life is not always

fair; it’s rarely easy. Stop thinking life should be easy. Keep a positive attitude: Choose your attitude

towards your circumstances. Take a break: Take some time to re-charge your

emotional and spiritual batteries. Share with others: Once you are motivated yourself,

start motivating others. It will drive you to new heights of accomplishment!

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EMPATHY “If people will stop for a

moment and put themselves in another person’s shoes…it will help them modify their own behavior. It will help them develop relationships with those people.”

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Darryl Grigg, Ed.D.Co-Developer,

American Express Emotional Competence Program

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PRACTICING EMPATHYEmpathy means recognizing, and

responding appropriately to, the emotions of others.

By expressing empathy, you also create empathy in others.

Realize that emotions impact such measurable goals as productivity and safety.

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EFFECTIVE RELATIONSHIPS

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CREATING EFFECTIVE RELATIONSHIPS

Employ all your emotional competencies – awareness, regulation, motivation, and empathy – to:

Influence and persuade others. Build consensus and support for team

goals. Motivate and inspire yourself and

others to achieve those goals.

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Ten Commandments Of Human Relationships1. Speak to People2. Smile at People3. Call People by Name4. Be Friendly and Helpful5. Be Cordial6. Be Genuinely Interested In People7. Be Generous With Praise8. Be Considerate9. Be Alert10. Have a Good Sense of Humour Don't take yourself too seriously. When you

add lots of patience, and humility, you will have a recipe for enduring success.

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EMOTIONAL INTELLIGENCE MAP1

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Self-Awareness Empathy Emotional Awareness Understand Others Accurate Self-Assessment Developing Others Self-Confidence Service OrientationSelf Management Leveraging Diversity Self Control Political Awareness Trustworthiness Social Skills

(Relationships)

Conscientiousness Influence Adaptability Communication Innovation Conflict ManagementMotivation Leadership Achievement Drive Change Catalyst Commitment Building Bonds Initiative Collaboration &

Cooperation Optimism Team Capabilities

C. Radhakrishnan

HOW TO INCREASE YOUR EQ

Conduct a “personal inventory.” Analyze the setting & identify skills

needed. Enlist trusted friends. Focus on a few competencies. Practice, practice, practice. Be observant and reflective. Don’t expect immediate results. Learn from your mistakes. Acknowledge your successes.

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TO SUM UP

"And so there's a real pay-off. The people who will become the leaders, the people who will become the star performers, are the ones who have the strengths in the key emotional intelligence abilities.”

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Daniel Goleman, Ph.D.Founder,

Emotional Intelligence Services

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REFERENCES: Gardner, H. (1983). Frames of Mind. New

York: Basic Books. Goleman, D. (1995). Emotional intelligence.

New York: Bantam Books. Mayer, J.D., Salovey, P., & Caruso, D. (2000).

Models of Emotional Intelligence. In Ed. R.J. Sternberg’s Handbook

of Intelligence (pp. 396-420). Cambridge, UK: Cambridge University Press.

Liptak, J.J. Using Emotional Intelligence to help students succeed in college. Journal of Employment Counseling.

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THANKS!

You can always email me for clarification or assistance.

[email protected]

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