Domino’s:Behind the Scenes

By: Yvonne Lawson

EDT 321

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Daily Operations1. Turn on lights, computers, ovens, and hoods2. Prep the make line• Cheese, meats, vegetables, prepare the sauce

3. Fold the pizza boxes 4. Make sure everything is clean

and ready for making pizzas and taking orders

5. Make sure you have enough staff for the day

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Taking an order

Orders by phone• Greet the customer• Take the order• Repeat the order back• Give the total cost• Take payment information

Online orders• The order automatically goes to the pizza maker’s screen

Walk-in orders• Greet the customer• Take their order• Repeat the order back• Take payment

• Cash • Credit / Debit card

• The order is prepared and baked• Serve the order

• Wait time is approx. 12 mins.

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Ordering online Choose your crust

Choose your toppings

Order a specialty pizza

Order sandwiches

Order breadsticks

Order wings

Order bread bowls

Order pasta bowls

Order Lava cake

Order a Coke!

GET Domino’s www.dominos.com

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Making the Pizza1. Start with the dough ball,

stretch it out in the stretch table to oven screen, or toss the dough to stretch it out

2. Sauce – spread it over the dough

3. Cheese Typically use mozzarella Some pizzas add provolone Customized for the customer Toppings – wide variety to choose from

4. Oven – into the conveyor oven for 8 minutes at 470º F

5. Watch a Domino’s pizza being made: http://youtu.be/bcae5RvSUVY

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TOP TEN FAVORITE PIZZA TOPPINGSTOP TEN FAVORITE PIZZA TOPPINGS %

PEPPERONI 36%

SAUSAGE 14%

MUSHROOMS 11%

CHEESE ONLY 8%

CHICKEN 7%

BEEF 4%

OLIVES 3%

ONIONS 3%

PEPPERS 2%

ANCHOVIES 2%

OTHER 10%

PEPPERONI, 36%

SAUSAGE14%

MUSHROOMS11%

CHEESE

ONLY8%

CHICKEN7%

BEEF; 4%

OLIVES; 3%

ONIONS; 3%

PEP-PERS;

2%

AN-CHOVIES; 2%

OTHER10%

PEPPERONI

SAUSAGE

MUSHROOMS

CHEESE ONLY

CHICKEN

BEEF

OLIVES

ONIONS

PEPPERS

ANCHOVIES

OTHER

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Out of the Oven

Remove the pizza when it exits the conveyor oven using a large paddle

Place the hot pizza in the box

Slice the pizza in the box to avoid losing any of the yummy goodness

Close the lid, place in heat rack until order is complete

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Taking payment

At the counter

•Walk-in & Pick up

Online orders

•credit card or cash unless

• large orders have to be paid by card

At the door – up to $20 & lockbox

Tips are greatly appreciated!

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Deliver me!

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It’s been a good day, but it’s time to go home

• Clean up

• Counting the cash

• Take inventory

• Lock up the store

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Thank you!

Domino’s General Manager Robert Polmanteer for all of his help in going through the process of running a Domino’s store.

10719 W. Indian School Rd.

Avondale, AZ 85392

623-877-3030

The End