BVA Technologyand

Troubleshooting

How to Help Yourself

How to help yourself

• Keep your work safe• Keep organized• Be prepared• What the Help Desk doesn’t want you to

know!

Keep Your Work Safe!

• Firefox is preferred browser.

Keep Your Work Safe!

• Restart your computer every night.

– When you keep your computer running, it keeps your current tasks using RAM.

– Restarting the computer cleans up the RAM and makes everything run smoother!

Keep Your Work Safe!

• Create long documents in Word or another text editing application located on your hard drive.

– Then cut and paste and upload into Moodle, ODY, BWA, or Aventa.

– Even on short questions, it’s good to have a backup of your answers!

Keep Your Work Safe!

• Save often– “Submit answer”– “Save” in Word, Excel, or Powerpoint

• Don’t move away from a test or quiz– LMS could then lock you out

• Be prepared before you take a quiz or test– Avoid timing out

Keep Your Work Safe!

• Firefox is preferred browser.• Restart your computer every night.

– When you keep your computer running, it keeps your current tasks using RAM. Restarting the computer cleans up the RAM and makes everything run smoother!

• Create long documents in Word or another text editing application located on your hard drive.– Then cut and paste and upload into Moodle, ODY, or BWA.– Even on short questions, it’s good to have a backup of your

answers! • Save often!

Keep Organized!

• Set up folders for each of your classes in your “Documents” folder– Math– English– Science– Social Studies

• Save work to proper folder in your “Documents” (your hard drive)

Be Prepared!Have a back-up plan!

• What do you do if you lose the use of your current computer?– Is there another computer in your house

you can use?• Configure it now for BVA

– What other options might you have?• Borrow one from drop-in center• Borrow one from parent or sibling

Be Prepared!Have a back-up plan!

• What do you do if you lose internet service?– Where are other locations near you have that have WiFi?

• Your school library• Public library• Parents’ work• Relative’s house• Friend’s house

– How are you going to get there?• Walk• Public transportation• Ride bike• Parent or older sibling drives you

Be Prepared!Have a back-up plan!

• What do you do if you lose the use of your current computer?

• What do you do if you lose internet service?• Plan now, so if it happens, you are prepared!

What the Help Desk doesn’t want you to know! (Yes we do.)

• If you are having issues, quit out of Firefox altogether [cmd+Q (Mac) or ctrl+Q (Windows)] relaunch.

• If that doesn’t work, restart.– 9 times out of 10, this

will clear up the problem.

What the Help Desk doesn’t want you to know! (Yes we do.)

• Remember, passwords are almost always case sensitive.– Sometimes usernames are too.

• Help Desk (or Tech Support) contact information– E-mail: HelpDesk@bvapa.org– Phone: (484) 237-5450

Keyboard ShortcutsApple CMD + Q – Quit the current

program. CMD + W – Close the current

window. CMD + C – Copy the

highlighted text or picture. CMD + X – CUT the

highlighted text or picture. CMD + V – Paste the

highlighted text or picture. CMD + F – Search the

current document or page. CTRL + Trackpad Button –

Right click

PC CTRL + Q – Quit the current

program. CTRL + W – Close the

current window. CTRL + C – Copy the

highlighted text or picture. CTRL + X – CUT the

highlighted text or picture. CTRL + V – Paste the

highlighted text or picture. CTRL + F – Search the

current document or page. CTRL + ALT + DEL – Open

Task Manager ALT + TAB – Switch windows.

Review!

• What is the preferred internet browser for your courses?– A) Safari– B) Google Chrome– C) Firefox

Review!

• What should you do every night that will help your computer run more smoothly?– A) Close it– B) Restart it– C) Put it in “Sleep” mode

Review!

• When you are having problems with the internet, what should you try first?– A) Quit out of Firefox and restart– B) Call the Help Desk– C) “X” out of Firefox

Review

• If your password for a course or your e-mail doesn’t seem to be working, what should you do?– A) E-mail the Help Desk– B) Check the “caps lock” button– C) Throw up your hands, push back your chair,

and spend the rest of the day watching TV

Questions?

• Use the chat box!• We are here to help!