Buyer's Guide To Avaya Tested - Telecom Reseller

Buyer's Guide To Avaya TestedDevConnect Solutions

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Welcome to the new Avaya.Avaya has recently completed our acquisition of Nortel Enterprise Solutions (NES). The addition of NES further enhances Avaya’s strategic position in providing business communi-cations solutions and services for enterprise customers. The acquisition gives us added scale, resources and expertise to deliver a portfolio of solutions and services around the globe. Due to this acquisition, the Nortel Developer program will now be integrated with the Avaya DevConnect program. Through the Avaya DevConnect program, you now have the op-portunity to locate solutions and applications for both Avaya and former Nortel products. For more information on the new Avaya, go to www.avaya.com/nortel. For more information on the Avaya DevConnect Program and a list of members, go to www.avaya.com/ecosystem.

Understanding The Buyer’s Guide to the DevConnect Program.This guide lists products that have been tested to be compliant with Avaya products. In this guide, you can explore the solutions offered by DevConnect partners, organized by associated Avaya platform. Avaya DevConnect members include companies that offer applications, services or hardware that further enhance Avaya’s product and service portfolio.

The Avaya DevConnect ProgramThe Avaya DevConnect program offers application and solution developers access to a comprehensive set of technical resources, support and training materials that help create a new generation of intelligent communications solutions.Registered DevConnect members enjoy:• No-cost access to Avaya APIs and SDKs & technical materials• Community-supported forum boards, tutorials and sample applications• Access to remote labs, simulators and toolkits, including full-featured evaluation kits for selected products• Enhanced developer education, tutorials, online training and sample applications• Free technical support on select Avaya platforms• Beta Program participation opportunities

Doing More With DevConnectThose companies desiring additional technical support and joint Go-To-Market opportunities with Avaya can apply for Gold level membership as outlined below. Enterprises can also benefit from DevConnect membership in support of in-house development programs through corporate membership options for enhanced technical support.Learn more at www.avaya.com/devconnect.

Understanding Avaya DevConnect Enhanced Member LevelsGold Level Gold Membership denotes companies that are pursuing co-marketing with Avaya on innovative product concepts, assisted by access to enhanced technical support and compliance testing options. Gold Members also receive additional benefits including channel visibility and discounted procurement of Avaya products for development use.Platinum Level This by-invitation level indicates a more synergistic Go-To-Market strategy with Avaya, beyond compliant-tested solutions. Platinum level members enjoy all the benefits of Gold membership, plus sponsorship opportunities for a higher degree of visibility to Avaya channels and customers.Learn more about the DevConnect Program and our members at www.avaya.com/ecosystem.

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The DevConnect Program Application Listing

Avaya AuraTM Communication ManagerCompany Solution/Service name Description Contact E-mail

Avaya AuraTM Session ManagerCompany Solution/Service name Description Contact E-mail

AVAYA EXTRA BUYER’S GUIDE 2

Call: 888.496.9040

Visit: www.oaisys.com

Email: [email protected]

The Right Choice for Call Recording

OAISYS gave me what I wanted.

My business needed an easy-to-use, a� ordable and reliable solution to help improve customer service and manage employee performance. The other vendors showed me what they had.

OAISYS provides award-winning call recording and contact center management solutions that solve common business problems in the most simple and direct fashion for our customers. Our comprehensive pre- and post-sales support, dedicated installation assistance and end-user training services ensure an immediate return on investment.

Creates digital media documents from business telephone calls and associated contextual data

Utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology

Voice documents centrally stored on a secure network repository

Knowledge workers can organize, retrieve, playback, annotate and share voice documents

Enterprise-class call recording and contact center management

Advanced quality assurance, real-time coaching and personnel development features

Integrated live call and auto call monitoring

Synchronized desktop video recording capabilities

Find out for yourself what makes us The Right Choice for Call Recording.

4What Interactive The VoIPTrainer The VoIPTrainer is a powerful end user training and support solution for Avaya IP phones and can be customized to match the end Michael Schini [email protected] user’s environment.

911 ETC, Incorporated Crisis Connect for TDM/VoIP Crisis Connect is a SaaS PBX/VoIP E911 solution which integrates to Avaya ASA allowing automatic exports to 911 ETC’s software Michael Anderson [email protected] loader. 911 ETC maintains data integrity, while automatically reporting status.

911 ETC, Incorporated Emergency On-site Emergency On-site Notification is an optional feature of Crisis Connect that notifies on-site security of a 911 call in progress and provides Michael Anderson [email protected] Notification (EON) the detailed location record of the caller.

911 ETC, Incorporated Locate911-A Integrating to Avaya AES, Locate911-A is a discovery appliance that provides VoIP phone location and information, including building, Michael Anderson [email protected] floor, and room locations, which increases location granularity and expedites emergency response.

CallCopy Inc CallCopy Call and Screen Recording with quality monitoring, workforce management, speech analytics, and surveys. Scheduled or on-demand Jon Dunham [email protected] TDM recording based on your business rules. Open API to integrate with other technologies.

Interalia iPromMOH The iProMOH is an advanced MOH solution for single or multi-site applications, unique in its ability to be used for both music/messaging Cliff Nywening [email protected] and overhead paging applications .

Interalia SBX / XMU+ The SBX/XMU+ are scalable voice application platforms that support multiple applications simultaneously: ACD announcements, call Cliff Nywening [email protected] processing, failover, MOH and auto-attendant.

NextGen NX-E1010-3.4 NX-E1010 is used VoIP network adapter and SIP B2BUA, if Communication Manager wants to VoIP carrier network. NX-E1010 can NextGen, Inc. [email protected] customize and correct SIP and RTP according to VoIP carrier’s UNI.

Open Text Open Text Fax Server, Open Text Fax Server, RightFax Edition, using Avaya Communication Manager as a conduit, utilizes the IP network to securely move Karin Reak [email protected] RightFax Edition documents and data to and from colleagues, customers and vendors.

PROGNOSIS PROGNOSIS VoIP Monitor PROGNOSIS VoIP Monitor provides real-time and historical voice quality monitoring for SMBs. Reduces mean time to repair, protects General Enquiries [email protected] by Integrated Research against telephony outages and assists with maintenance and resource optimization.

Resource Software Shadow CMS Enterprise Shadow CMS Enterprise is a fully-scalable total unified communication management solution allowing administrators to forecast, monitor Drew Walker [email protected] International Ltd. and allocate communications management expenses. It also provides metrics for facility planning, customer service, workforce management and bill back.

Smoothstone Smoothstone SIP Trunking Smoothstone’s SIP Trunking helps enterprises maximize the functionality of their Avaya IP PBX through the rich feature set of John Wesselman jwesselman Smoothstone´s VoIP services, delivered over reliable, secure and cost-effective connections. @smoothstone.com

TeleMatrix TeleMatrix 9600IP DECT SIP TeleMatrix 2-line 9602IP DECT SIP cordless (9602SIP V1.8.90-603) and 3302IP SIP corded, and 1-line 3300IP SIP corded Jose Quiros [email protected] Cordless /3300IP SIP Corded (V1.8.82-595) endpoints connect via Avaya Aura Communication Manager and Avaya Aura SIP Enablement Services. Endpoints

Verizon Business IP Trunking IP Trunking is an enterprise-class, Avaya-certified, SIP Trunk-based IP PBX service offering a simple, economical & efficient voice/data Michael Boyle michael.boyle solution. Centralized multi-site & burstable options available. Verizon Business is a Platinum Member. @verizonbusiness.com

DiVitas Networks Mobile Unified Mobile UC, mobility overlay to the Avaya Aura CM/SM, provides seamless connectivity for dual-mode handsets. Mobile UC is a Rich Watson [email protected] Communication Solution network/handset agnostic solution for adding enterprise-FMC with broad handset options. (Mobile UC)

NextGen NX-E1010-3.4 NX-E1010 is used VoIP network adapter and SIP B2BUA, if Communication Manager wants to VoIP carrier network. NX-E1010 can NextGen, Inc. [email protected] customize and correct SIP and RTP according to VoIP carrier’s UNI.

Avaya AuraTM SIP Enablement Server Company Solution/Service name Description Contact E-mail

Tenacity accessaphone ipTTY ipTTY, a SIP based application, supports audio, real-time-text via RFC4103, and enables users on the telephony network to Dustin Armstrong [email protected] communicate with customer TTY machines without involving text relay service.


Avaya Communication ManagerCompany Solution/Service name Description Contact E-mail

@Comm Corporation CommView Web As a web-hosted Call Accounting service, CommView Web offloads local IT and administrative responsibilities while delivering all the Bob Boyd [email protected] benefits of a browser based reporting solution. Configurable from the workgroup level to the enterprise level.

@Comm Corporation CommView As a web-enabled Call Accounting solution, CommView provides business and IT managers with powerful, yet easy to use call usage, Bob Boyd [email protected] expense & activity reports, and more.

2Ring Mediator 2.0 2Ring’s Mediator is a keystone of boosting performance of agents and of the entire contact center since it provides a real-time integraton Richard Purnell [email protected] of Avaya Contact Center with CRM systems.

911 Enable Emergency Gateway (EGW) The EGW is an on-site appliance that automatically tracks SIP/H.323 phones for E911 purposes. It also includes security desk notification, Frank Killen [email protected] support for teleworkers and non-DID stations, and call recording.

911 Enable Emergency Routing Service The ERS is a monthly subscription service which provides organizations with cost-effective E911 connectivity to Public Safety Answering Frank Killen [email protected] (ERS) Points (PSAPs) across the US and Canada.

Agito Networks RoamAnywhere Mobility Agito’s RoamAnywhere Mobility Router offers an innovative approach to mobilize voice providing additional benefits of fixed mobile Agito Sales [email protected] Router convergence that significantly improve the enterprise user’s ability to effectively communicate and conduct business.

AMC Technology AMC Telephony Connector AMC’s Telephony Connector delivers relevant customer data to Avaya Computer Telephony users in real time by providing server-based AMC Sales [email protected] integration with leading CRM applications, including salesforce.com, SAP, Microsoft, Siebel and PeopleSoft.

Amcom Incident Management and Send one message to a mass audience or numerous individualized messages to a population while tracking recipient responses. Amcom Sales [email protected] Mass Notification Leverage incident management that meets tier-one NIMS and HICS framework requirements.

Amcom Operator Consoles Provide fully configurable operator capabilities for mission-critical communications. Centralized or standalone operators are able to Amcom Sales [email protected] perform directory functions, messaging, on-call services, and much more.

Amcom Speech System and Services Enable your organization to process routine phone requests including directory assistance, messaging, and paging—independent of live Amcom Sales [email protected] operators and with more ease-of-use than touchtone menus. Ongoing tuning optimizes the system.

Amcom Web-Enabled Directory Keep personnel and physician on-call scheduling information current with users’ ability to log on via desktop or browser-based device to Amcom Sales [email protected] make updates, adjust schedules, send messages, and perform directory searches.

Amtelco Infinity Intelligent Series Scalable all inclusive intelligent console and call center solution combining critical call handling, voice services, call logging, directories, Gary Burner [email protected] on-call, appointment, and resource scheduling, call-flow and message scripting, HL7, customizable reporting.

Amtelco Intrelligent Soft Agent SIP enabled intelligent console and ACD agent solution that includes call logging, call flow and message scripting, on-call, appointment, Gary Burner [email protected] and resource scheduling, directories, HL7 data synchronization, and customizable reporting.

Amtelco RED ALERT Intuitive web-based automated notification tool delivering thousands of voice and text messages in minutes. With HL7-based triggering, Mel Carter [email protected] GIS-based triggering, time-of-day profiles, and multiple languages.

Amtelco Synergy HL7 HL7 module of RED ALERT. Provides automated notifications based on HL7 records. Applications include OR orders, patient transport, Mel Carter [email protected] housekeeping requests, admission and discharge support, etc.

AnchorPoint Inc. AnchorPoint Integrated Delivering relevant data for invoice, asset, and usage management through on-demand reporting and business analytics, AnchorPoint Shauna Mackerer smackerer Telecom Expense Management TEM enables organizations to minimize communications expenses, maximize ROI on communications assets, and improve operational @anchorpoint.com efficiencies.

ASC telecom MARATHON EVOLUTION / ASC’s integrated communications recording system, works with the AVAYA Communication Manager (ACM) and AVAYA Integral I55/I33, Alexander Hein [email protected] EVOip Server Software to preserve VoIP and circuit-switched communications with maximum reliability and performance.

Ascom Wireless Solutions Ascom i75 voice over Wi-Fi Ascom i75 VoWiFi handsets combine wireless telephony and enhanced text messaging in a rugged, light weight, easy to use device. Henrik Sandberg [email protected] (VoWiFi) handsets The i75 operates on WLAN networks with SIP integration to ACM and Distributed Office.

Ascom Wireless Solutions Ascom IP-DECT wireless Ascom IP-DECT’s six distinct handsets meet voice and messaging needs for any mobile employee. Secure DECT radio technology Henrik Sandberg [email protected] telephone system backhauls over existing LAN infrastructure with SIP integration to ACM and Distributed Office.

AudioCodes Ltd. Mediant 1000 and 2000 VoIP AudioCodes’ SIP Gateways complement Avaya Communications Manager with remote branch office survivability support. AudioCodes Evan Kirstel evan.kirstel Digital Media Gateways, delivers the industry’s most reliable and secured connectivity solutions to legacy systems, analog devices and the PSTN. @audiocodes.com MediaPack MP-11x Analog VoIP Gateway Series

Austin Logistics Valeo A patented predictive analytic call routing solution that enhances customer value by adding real-time predictive intelligence, value-based Alan Vondrell avondrell priority queuing and dynamic re-sequencing to your existing pre-agent routing systems. @austinlogistics.com

Autonomy etalk Qfiniti Survey Automates Qfiniti post-call customer surveys via Avaya AES-based systems. Qfiniti Survey allows the creation of surveys, tracks results, Steve Graff [email protected] and automatically links surveys to call recordings and evaluations.

Autonomy etalk Qfiniti Trunk Side Recording Voice and screen recording for quality assurance and regulatory compliance. Observe is part of the Qfiniti platform, which delivers call Steve Graff [email protected] (AES) recording, agent evaluation and coaching, customer surveys, and speech analytics.

Autonomy etalk Qfiniti Observe -AES/DMCC Voice and screen recording for quality assurance and regulatory compliance. Observe is part of the Qfiniti platform, which delivers call Steve Graff [email protected] recording, agent evaluation and coaching, customer surveys, and speech analytics.

ComplianCeAvaya CompliantEmpirix

Empirix, Platinum DevConnect member and provider of service quality assurance solutions for new IP communications, an-nounced its Proactive Communications As-surance solution is compliant with Avaya Aura Communication Manager on Avaya S8700 servers with MCC1 Media Gate-ways and Avaya Proactive Contact with PG230RM.

The solution gives organizations the abil-ity to test their outbound contact center from end-to-end, thus ensuring performance, high-quality end user experience and com-pliance with government regulations.

“Earning compliance accreditation is important because it gives customers a cost-effective, comprehensive approach to ensuring the performance of their Avaya solutions,” said Tim Moynihan, vice presi-dent, marketing for the enterprise business unit. For more visit empirix.com.

IngateIngate Systems, Gold DevConnect mem-

ber and provider of enterprise session border controllers that enable SIP communications beyond the protected enterprise network, announced their SIParator and SIP Trunk-ing software module are compliant with Aura Session Manager 1.1, Communication Manager 5.2 and SES 4.2. This is in addi-tion to their existing certification with other Avaya IPT solutions.

The SIParator helps businesses connect IP-PBXs and UC solutions to Internet te-lephony service providers’ SIP trunk of-

ferings instead of conventional PRI trunks, giving both lower cost and more features. It also makes it possible for home workers and road warriors to use the company PBX and allows UC to be global, stretching outside the LAN.

“We are proud to be certified as compli-ant with Aura, helping customers utilize IPT and UC beyond the border of the LAN eas-ily and cost-effectively,” said Steven John-son, president.For more visit ingate.com.

VeramarkVeramark, Gold DevConnect member,

announced that VeraSmart eCaS call ac-counting solution is compliant with Avaya Aura Session Manager.

The application helps businesses gain control over their telecom activity, reduce costs and improve productivity. Compat-ible with TDM, IP or hybrid networks, eCas makes it easy to collect, analyze, and report on call activity and expenses, providing the data necessary to make informed business decisions.

“Veramark has been an OEM provider to Avaya since 1984, and we have been work-ing directly with their engineers ever since to produce call accounting products with broad appeal and functionality,” said Tony Mazzullo, president and chief executive of-ficer. “Our customers appreciate the fact that VeraSmart software is fully compatible with their Avaya environment, a standard-based platform that allows them to easily incorporate new and innovative technolo-gies.” %For more visit veramark.com.


Avaya Communication Manager (continued)Company Solution/Service name Description Contact E-mailCalabrio, Inc. Calabrio Workforce Web-based software for forecasting, scheduling, adherence and key peformance indicator (KPI) reporting. Supports multi-site, multi- Tim Kraskey [email protected] Management media and multi-channel contact center agents. Optimize staffing levels and control costs while improving customer satisfaction.

CallCopy Inc cc: Discover Call and Screen Recording with quality monitoring, workforce management, speech analytics, and surveys. Scheduled or on-demand IP Jon Dunham [email protected] recording based on your business rules. Open API to integrate with other technologies.

Cicero Inc. Cicero Cicero is the original desktop integration platform and toolset for non-invasively integrating data and streamlining workflow across an Cicero Sales [email protected] organization’s enterprise software applications.

CLEO Communications Cleo Transaction Processor, SOA-enable access to backend data (3270, XML, MQSeries, 5250) with Transaction Processing. Service Oriented Architecture Todd Enneking [email protected] Host Interface communications server with dynamic failover, automatic session management, Web Admin for Windows, Linux, Solaris.

Computer Instruments, Inc. e-IVR Computer Instruments is a voice application developer of self-service IVR, CTI, Web, Unified Communications and many off-the-shelf CI Sales Group [email protected] vertical applications such as Appointment Reminder and Absentee Notification.

Co-nexus, Inc. CXM 4myCALLS CXM is a comprehensive Recording and Quality Monitoring solution for Avaya call centers. CXM 4myCALLS scalable and networkable Brian Daily [email protected] recording solution for TDM, IP and blended environments.

Co-nexus, Inc. CXM 4myCENTER 4myCENTER is the agents virtual private training classroom. From their portal each agent has access to their graded calls, example Brian Daily [email protected] recordings, training videos and tests.

Co-nexus, Inc. CXM 4myCOACH Improve agent skill set weaknesses with CXM 4myCOACH. Supevisors push training materials to agents in the form of example calls, Brian Daily [email protected] training videos, tests and other training materials.

Co-nexus, Inc. CXM 4myFEEDBACK 4myFEEDBACK adds customer satisfaction surveys to the CXM platform. Utilizing speech recognition 4myFEEDBACK converts Brian Daily [email protected] customers verbal responses to a numerical score enabling call centers to guage customer satisfaction levels.

Co-nexus, Inc. CXM 4myREVIEW CXM 4myREVIEW is an agent performance evaluation suite that enables supervisors to create customized evaluation forms to grade Brian Daily [email protected] agent phone calls.

Consistacom, Inc. ACD Auditor Automatically analyzes Communication Manager call flow vector programs and resources to find errors, unused resources, and much Steven Fitzgerald [email protected] more. Time, money, and your brand image are saved. Shortens network flattening projects!

Consistacom, Inc. Configuration Archive (CAR) Centralized change history audit trail for Communication Managers across the enterprise. Records what, when, who, and how to undo Steven Fitzgerald [email protected] mistakes. Meets requirements for compliance with PCI and Sarbanes-Oxley.

Consistacom, Inc. Multi-System Synchronizer Powerful business continuity tool for Communication Manager, with a single point of administration for multi-switch networks. Steven Fitzgerald [email protected] Enhances Enterprise Survivable Server for call center use, or use alone for disaster recovery.

Consistacom, Inc. Policy Based Agent Automated call center agent login provisioning and configuration monitoring. Maximizes revenue and lowers cost by enhancing EAS and Steven Fitzgerald [email protected] Management (PAM) Business Advocate performance. Automates agent performance management adjustments.

Coordinated Systems, Inc. Virtual Observer CSI’s Virtual Observer call recording & quality monitoring solution supports all Avaya configurations including DMCC/CMAPI. Robust Rich Marcia [email protected] feature set combines with low cost of ownership to deliver best value to customer.

Covergence Covergence Session Manager Covergence Session Manager is an Avaya-compliant SIP session manager and session border controller that enables enterprises to Heather Sill [email protected] manage and secure SIP-based applications such as IP telephony.

CTI Data Solutions Limited Proteus for Avaya A global developer of cutting-edge communications management software to PBX manufacturers, resellers and commercial customers. Mike Ikwuemesi mike.ikwuemesi Communication Manager From Voice Recording (SmartRecord) to an integrated web based CMS in ‘real time’ (emPulse). @ctidata.co.uk

CVT (Global) Pty Ltd CorriDOR 5 Scalable unified messaging solution with fully featured voicemail, faxmail, auto attendant and call flow modules. High level of integration Craig Shaw [email protected] with Microsoft Exchange.

CVT (Global) Pty Ltd Periscope 3L Web based call accounting solution for single and muti site deployments. A scalable application that provides extensive role based Craig Shaw [email protected] reporting and administration.

CVT (Global) Pty Ltd Periscope 3L Call Reporting Call reporting & traffic analysis software to help management reports on your organizations telephone usage, providing to bill-back Craig Shaw [email protected] Ver.3.0 telephone call costs.

CyberTech International CyberTech Recording Solutions CyberTech Recording for the storage, retrieval and analyzing of voice and radio communications can be used in traditional and IP Arno Sybrandy arno.sybrandy telephony environments for verification, compliance, dispute resolution, training and quality monitoring. @ cybertech-int.com

Datapulse Precision hosted call Precision enables organisations to control, manage and reduce ICT costs through a range of hosted, web-based services including: Pippa Rhys [email protected] management billing, call accounting, cost recovery, asset management and network sizing.

DATEL Software Solutions, Call SWEET! Enterprise Comprehensive web-based call accounting solution. Features include drill-down reporting, report scheduling, customizable security Pat Comas [email protected] LLC roles, alarms, personalized digital dashboard and multi-site capabilities. Integrated vertical solutions and business process applications.

Dialogic Dialogic 2000 Media Gateway 24 - 120 port T1/E1 media gateway appliances that seamlessly merges traditional PSTN / PBX technology with IP networks. Superior Vince Connors [email protected] Series (DMG2000) PBX interoperability for connecting multi-vendor sites via VoIP and enabling IP applications.

Dialogic Dialogic Brooktrout SR140 Provides Fax over IP (FoIP) capabilities for integrating fax servers with VoIP networks; densities range from 2 to 60 channels and can Rob Moran [email protected] (former Cantata Brooktrout support up to 120 ports in a single server; T.38 over H.323 or SIP. SR140)

Dialogic Dialogic IMG 1010 Media Scalable 96 to 1024 port, carrier-grade VoIP gateway that supports both media and signaling. Provides any-to-any voice network James Rafferty [email protected] Gateway (former Cantata connectivity; SIP services into PRI, CAS, and SS7 networks, plus IP-to-IP transcoding. IMG 1010)

Digital Speech Systems Inc. Digital Speech WinVCL digital WinVCL Digital Enterprise Recording Solution integrated with AES, low cost – records, monitors, archives IP, TDM phone and radio calls. Dina Frenkel [email protected] call logger/recorder WinVCL capacity is up to 256 recording channels and 82,000 hours.

DSR Information SoliDBank 601 Avaya Sophisticated VoIP recording solution on Avaya Communication Manager 5.1 AES 4.2. High quality, reasonable price. Peter Galler [email protected] Technologies Ltd. VoIP 100

DuVoice DV2000 DV2000 / DV4 is the solution for hotel/motel messaging, automated attendant, and hosted call accounting on ACM. InnDesk provides web Jamie Elenbaas / Jon Dulude [email protected] based guest administration. DuVoice systems include Unified Messaging and Fax.

Eastcom Systems Pte Ltd Comprehensive Alarm This provides centralized alarm monitoring, processing for multi location PABX, UPS, etc.. Delivery of notification, in plain text, can be Charles Madapa charles Monitoring System (CAMS) 3.0 through email or SMS with escalation capabilities. @eastcom-systems.com

Eastcom Systems Pte Ltd Telephone Call Accounting This is a web-centric call accounting solution designed for multi location PABX telecom lifecycle management, ensuring complete control Charles Madapa charles & Audit Package (TelCAAP) 8.0 on cost allocation and flexible drill-down reporting with in the Enterprise. @eastcom-systems.com

EGGENET - eine Marke TelemanagerPRO The TelemanagerPRO is a Customer-Contact-Suite for Finance und Banking. The TelemanagePRO has Integration in Avaya Contact-Center Jürgen Sprenger [email protected] der EWE TEL GmbH CIE and ACM over AES.

Empirix Empirix Testing as a Service Custom, end-to-end solution that tests an entire contact center infrastructure at full call capacity for any size environment. This completely Jason Humblias [email protected] customizable solution delivers the highest quality testing and measures the quality of experience between customers and agents.

Envision Envision Centricity Envision Centricity is a robust web-based workforce optimization suite that includes call/screen recording, agent quality monitoring, Envision [email protected] e-learning, analytics and workforce management for the contact center and enterprise.

Envision Envision Performance Suite Improves performance and streamlines operations by delivering the intelligence decision-makers need to understand why customers are Envision [email protected] calling and improve how their people and processes work together to deliver legendary customer experiences.

eTelemetry, Inc. Locate911-A Locate911-A is an E911 solution that provides VoIP phone location and assignment information, including employee name, and building, eTelemetry Sales [email protected] floor, and room locations, to increase regulatory compliance and expedite emergency response times.

FCS Computer Systems FCS eConnect FCS eConnect is a hotel workflow automation and guest service management solution. Guest requests are routed to wireless devices Mike Gray [email protected] carried by staff to ensure execution and tracking of guest service.

FCS Computer Systems FCS WinSuite FCS WinSuite provides a robust hotel call accounting solution and a universal interface capability to simplify the integration of diverse Mike Gray [email protected] hotel systems such as proeprty management, IPTV and billing.

FCS Computer Systems FCS WinVoice WinVoice is a full featured hotel voicemail system. In addition to guest messaging, it provides administration staff messaging, Mike Gray [email protected] autowake-up services and minibar inventory management.

Globitel SpeechLog SpeechLog is a Call Recording and Quality Monitoring System that records the interaction between Call Center Agents/Employees and Globitel [email protected] Customers for the sake of liability and quality monitoring.

Graham Technology ciboodle ciboodle is a process centric customer interaction solution giving contact center agents a comprehensive view of customer data across Kerry Morrice kerry.morrice multiple channels. @grahamtechnology.com

G-Tek Electronics Sdn. Bhd. AQ 10x Series SIP IP Phones Cost effective, Power over Ethernet (PoE) Support, Speakerphone, Headset Support, International CLID to 16 Characters, Backlit Display, Vincent Hoh [email protected] Call Waiting Feature, 2 Ethernet Ports (LAN & WAN), 10 Programmable Keys, Hold, Transfer, Conference, Redial,, Forward Keys.

G-Tek Electronics Sdn. Bhd. HL 20x Series SIP IP Phones Cost effective, Power over Ethernet (PoE) Support, Speakerphone, Headset Support, 4 context sensitive feature keys,, Backlit Graphical Vincent Hoh [email protected] Display, 2 Ethernet Ports (LAN & WAN), 16 Programmable Keys, 802.1 p/q support…. and More.

Hansen Software Corporation CASH+ Call Accounting CASH+ Call Accounting offers call reporting for many different industries from hotel to sales to assist in general productivity monitoring, Craig Hansen [email protected] Software billing and traffic analysis. Easy to use & easy to install.

HigherGround Praetorian The Praetorian Voice Recorder digitally records and stores every agent-customer interaction. Users can instantly access and replay call Jim Ballard [email protected] recordings directly from their desktop.

InfoPlus - a Bristol InfoPlus PBX Support InfoPlus provides information-driven PBX support solutions for Avaya enterrise users and distributors. Our portfolio includes services Richard Cabelo [email protected] Capital Company Solutions that address remote disaster recovery, security auditing, traffic analysis and communications asset management.

Innovation Technologies Elite, InnLine2020, Innovation provides three cutting-edge voice messaging systems designed specifically for the hospitality industry (Elite, InnLine2020, Lynn Blair [email protected] Worldwide InnLineExpress InnLineExpress). Each system integrates seamlessly via C-LAN TCP/IP and with all major PMS manufacturers.

Interactive Northwest, Inc. (INI) CTInsight Available as a stand-alone solution or an enhancement to Avaya Contact Center Express (CCE) / Avaya Interaction Center (IC) and Voice Debbie Kauffman [email protected] Portal, CTInsight provides screen pop as a high value enhancement to the Call Center.

IQ Services StressTest Proactive end-to-end performance and load testing service, which allows communication solution owners to observe, tune and verify Jim Miller [email protected] solution performance before cutover, after upgrade/fix and during routine checkups.

iscoord is-phone for IBM Lotus is-phone is a client-based softphone for voice/video functionality through secure IP PBX connectivity, integrated into IBM Lotus Notes Christophe Remillet/Chris Peter [email protected] Notes/Sametime 6/7/8 & IBM Lotus Sametime 8. No additional server/back-end infrastructure is needed.

iscoord is-phone for IBM Lotus is-phone is a client-based softphone for voice/video functionality through secure IP PBX connectivity, integrated into IBM Lotus Notes Hans-Rudolf Vogt [email protected] Notes/Sametime 6/7/8 & IBM Lotus Sametime 7.5.1/8. No additional server/back-end infrastructure is needed.

ISI Telemanagement Solutions Infortel Select Call Accounting Infortel Select Call Accounting helps you monitor misuse, abuse and productivity. Now, with our award winning Business Intelligence Daniel Janer [email protected] functionality, you can monitor and manage customer phone interactions with your employees.

ITNAVIGATOR NAV360 (A-ANV) NA360 is a contact center management platform that provides capabilites such as centralized administration, real time reporting , Arik Shtilman [email protected] historical reporting and integrated agent desktop for agents.

KnoahSoft, Inc Harmony Suite 2.0 Knoahsoft is a provider of call recording, quality, performance management and analytics software. KnoahSoft facilitates the quality Chris Doyle [email protected] interactions and initiatives between customers, agents and supervisors through a collaborative feedback loop.


Avaya Communication Manager (continued)Company Solution/Service name Description Contact E-mailLifeSize Communications, Inc. LifeSize Phone LifeSize is the first company to conceptualize, design and deliver high definition communications products that provide a productive, David Morrison [email protected] (SIP) true-to-life experience.

Logics Ware Call management Server EPIX is a specially designed for Hospitality and Billing of single and Multi-PBX(s). The system is capable of Handling high traffic as it is Ibrahim Salama [email protected] (EPIX) 3.0 built on true multithreading.

Magnetic North Software Ltd. Maximise Maximise is a web-based proactive outbound solution designed for dedicated outbound teams as well as for Contact Centres looking to Lucy Silvers [email protected] take advantage of Call Blending to become profit centres.

Magnetic North Software Ltd. Optimise Optimise is a recording solution which automates objective quality management whilst actively engaging agents to improve training, Lucy Silvers [email protected] motivation and staff retention. Optimise also scales to accommodate large-scale bulk recording.

MESSAGEmanager Solutions MESSAGEmanager Server MESSAGEmanager can seamlessly integrate business applications and multi-function devices with your VoIP Network infrastructure and Siân Taylor [email protected] combine all communication modes, including fax, in a single IP network topology.

Metropolis Technologies, Inc. ProfitWatch Hotel Call ProfitWatch Hotel Call Accounting offers flexible and sophisticated pricing and billing options for hotels wishing to generate revenue from Michael Cristante [email protected] Accounting, TrafficWatch guest and convention telephone calls. Available in standalone, web and client/server versions.

Motorola CA-50 Motorola’s unique CA-50 combines barcode scanning with voice communications onto a lightweight device. Coupled with Avaya John Vincent [email protected] Specialist Connect software, the CA-50 creates a powerful solution for retailers.

Motorola MC-70, MC55, MC75 Motorola Mobile Computers combine WiFi phone, PDA, computer, scanner and imager technology into a rugged device that can extend John Vincent [email protected] and MC9090 Avaya CM features with IP softphone (indoor) or one-X Mobile (outdoor).

Motorola TEAM VoWLAN Solution TEAM VoWLAN combines Avaya telephony with email/PIM, push-to-talk, internet/intranet access, and LOB applications over the WLAN John Vincent [email protected] (Total Enterprise Access on iconic Windows Mobile Smartphones (EWP2000 - semi-rugged, EWP1000 - professional). Mobility - Voice over WLAN)

Multi-Tech Systems, Inc. CallFinder GSM Cellular The CallFinder GSM gateway establishes connectivity to the public cellular network when no terrestrial infrastructure is available. It Sales [email protected] Gateway enables 911 locator services for those using the Avaya mobile network. Serves as primary voice network or PSTN service backup and certified on Communication Manager version R015x.00.0.825.4.

Multi-Tech Systems, Inc. FaxFinder Models FF120, 1-2-4 and 8 port fax severs which are compatible with Communication Manager version 5.0. Incoming PRI/T1 fax DID’s will route as Sales [email protected] FF220, FF420 and FF820 DTMF to an analog station port connected to the FaxFinder. Each unique DID will route to a specified email address.

Multi-Tech Systems, Inc. MultiVOIP AV Models MultiVOIP gateways provide IP stations and/or IP trunks to remote offices. Primary features are 911 routing and survivability for IP Sales [email protected] MVP130-AV, MVP130-AV-FXS, phones to access local PSTN lines during a WAN or PBX failure. T.38 fax at 9600 baud is supported. MVP210-AV, MVP410-AV and MVP810-AV

Multi-Tech Systems, Inc. MultiVOIP GSM SIP-to- The MultiVOIP GSM cellular gateway establishes connectivity to the public cellular network when no terrestrial infrastructure is available. Sales [email protected] Sales It enables 911 locator services for those using the Avaya mobile network and routes calls from SIP end points on a VOIP network to locations outside the VOIP system through the cellular network.

Multi-Tech Systems, Inc. MultiVOIP Models MVP210-FX, MultiVOIP FX’s allow UDP between networked Communication Manager using IP stations and/or IP trunks to remote offices. Supports Sales [email protected] MVP410-FX, MVP810-FX FXS/FXO for direct analog connection, SIP, and PSTN failover. T.38 real-time fax relay and modem connections up to 14.4K.

Multi-Tech Systems, Inc. MultiVOIP Models MVP210-SS, MultiVOIP SS allows UDP between networked Communication Manager version 5.0 using IP stations and/or IP trunks to remote offices. Sales [email protected] MVP410-SS, MVP810-SS Supports FXS/FXO for direct analog connection, SIP, local office survivability and PSTN trunking. T.38 real-time fax relay and modem connections up to 14.4K.

Mutare Enterprise Notification System Automates the rapid delivery of announcements to selected lists, large and small, using voice, text and email broadcasts. Powerful Ben Crown [email protected] (ENS) enough for major events, simple enough for everyday notifications.

Netcall QueueBuster Netcall are the leading specialist in callback, auto-messaging and contact solutions. Netcall design and supply a wide range of innovative Nadine Wilson [email protected] communication solutions to organisations of all sizes.

NetIQ NetIQ AppManager NetIQ® AppManager® comprehensively manages Avaya Unified Communications. Accurately monitor, alert, diagnose, and report on NetIQ Sales [email protected] system performance and call statistics, determine end-user QoE , and plan for your future organizational needs.

NetLert Communications, Inc N-Focus N-Focus is a web-based performance analysis and reporting tool for Avaya call centers. N-Focus provides a variety of real-time and NetLert [email protected] historical reports that provide valuable insight into call center business operations.

Nexidia, Inc. Enterprise Speech Intelligence Enterprise Speech Intelligence (ESI) provides a scalable speech analytics solution enabling customers to extract actionable business Brian Cooper [email protected] (ESI) intelligence from recorded audio files. Solutions deployed as a managed services or on-premise.

NICE Systems Nice Call Recording and NICE NICE recording and quality management products provide comprehensive and highly scalable solutions to capture, evaluate, analyze and NICE [email protected] Perform with AES improve interactions in a VoIP, traditional TDM or hybrid environment. (DMCC/CMAPI)

NICE Systems Nice Call Recording and NICE recording and quality management products provide comprehensive and highly scalable solutuions to capture, evaluate, analyze NICE [email protected] NICE Perform with Avaya CT and improve interactions in a VoIP, traditional TDM or hybrid environment.

NICE Systems Nice Call Recording and NICE P NICE recording and quality management products provide comprehensive and highly scalable solutuions to capture, evaluate, analyze NICE [email protected] erform with CVLAN and improve interactions in a VoIP, traditional TDM or hybrid environment.

Noetica Ltd. Synthesys Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Danny Singer [email protected] Business Process Management engine, software predictive dialer & CTI.

NovaLink NovaAlert (MACS) NovaAlert (MACS = Multifunctional Alert and Communication Server) is an alerting, messaging and information server which Martin Wirth [email protected] communicates with various systems over a wide range of interfaces.

NovaLink NovaConf NovaConf is a conference system with several options: Dial In, Dial Out, Ad Hoc. A link to Microsoft Outlook is available. Martin Wirth [email protected]

NovaLink NovaMail NovaMail is a unified messaging system (voicemail, email, fax) with special functionality for the health care and hospitality sectors. Martin Wirth [email protected] A large, interactive Voice Response System IVR is also included.

NovaLink NovaTax NovaTax is an invoicing system, allowing both the automatic production of accounts and the calculation of statistics. Martin Wirth [email protected]

Oak Telecom Record 09 Enterprise call recorder with best of breed features including tamper proof recording, an extensive filter set for searching, a web interface William Emm [email protected] and integration into many CRM, ERP and business systems.

Oak Telecom Report 09 aiOffice enables the customer to get the most from their telephone system, to continually improve customer service, to keep call costs William Emm [email protected] under control and to maximise efficiency of telephone usage.

ObjectTel, Inc. CLASSONE System Integrator. Technology Outsource Partner. Custom Software Development. Flagship offer is CLASSONE Dispatch which Todd Lehmann [email protected] provides state of the art dispatch solutions and radio/voice interoperability integrated with Avaya CM, MX and AES platforms.

OnRelay MBX (GSM / CDMA handset) MBX allows corporates to control their mobile telephony costs, regain control of corporate communications, leverage existing Sales [email protected] investments in telephony, and offer a future proof migration to new mobile network technology.

OrecX Oreka TR, QM and SC Voice and screen recording for quality assurance and regulatory compliance. Voice Capture, Screen Capture and Quality Monitoring for Bruce Kaskey [email protected] Voip and TDM. Software based run on standard linux or windows servers.

Phybridge Inc. UniPhyer Deploy IP phones on CAT3 cabling up to 1200 feet with signalling and POE over the single pair. Wherever you have a digital phone today Sales [email protected] you can have an IP phone tomorrow.

Polycom Unified Collaborative Polycom: the global leader in telepresence, video, and voice solutions that empower people to connect and collaborate. With Avaya, we’ve Joe Dorsey [email protected] Communications developed next-generation IP-based conferencing solutions to address the demands for video communication and converged telephony.

PROGNOSIS PROGNOSIS IP Telephony PROGNOSIS IP telephony Manager provides deep visibility of key system components for Avaya and other IP PBX technologies across General Enquiries [email protected] by Integrated Research Manager multiple sites enabling large enterprises and MSPs to optimize voice quality and service reliability.

Radiance Communications 8+ Customized application with the vision to a more efficient and simpler usage of Communications Manager features and IP Phone Ho Kiat [email protected] Pte Ltd Applications (such as Meet-me Conference), thereby creating synergy through interdependency.

Raytheon ACU-2000 IP The ACU-2000 IP helps businesses enable communications between two-way radio systems and session initiation protocol (SIP) Keith McDonald keith.mcdonald telephones, networks and devices. @raytheon.com

Avaya channel program

Avaya Connect, a global program to drive greater profitability and growth for channel partners, represents a

major overhaul of the company’s existing channel programs into a globally consistent framework that streamlines processes, pric-ing, training and certification requirements.

It will enable channel partners to grow their businesses by expanding financial benefits, enhancing technical, marketing and sales support and providing an effec-tive, simplified training and certification program. The global framework also recog-nizes the needs of different types of part-ners, from system integrators and services providers to small and mid-size business resellers, and addresses them appropriately.

“The idea is simple. By building stronger connections with our partners and enabling

them to be successful, we can reach farther to better serve customers,” said Jeremy Butt, vice president, Worldwide Channels. “Avaya Connect helps drive consideration and closure of Avaya solutions, enables our partners to engage more customers with our products and services portfolio, and pro-vides customers better choices to move their businesses forward.”

The program includes a number of financial enhancements and benefits for channel partners including tiered global discounts, incentive programs to help drive growth, and funding to help improve vendor and partner consideration, market coverage and closure rates.

Avaya also simplified a number of pro-gram elements and transaction processes so partners can respond more quickly to oppor-tunities. For example, its pricing model was

trimmed into a single, global price list to make it easier for customers to understand and faster for partners to develop quotes. It transitions from using post-sales rebates to providing point of sale credits, which re-duces processing time. In addition Avaya Connect streamlines the new partner appli-cation process.

Partners also have access to a broader range of marketing support services and com-prehensive, technical and design resources.

The new training model saves partners both time and money while improving their ability to build technical skills in Avaya so-lutions and services. It shifts from product-based to solutions-based training focused on unified communications, contact center and small and midsize business solution life-cycles from design to sales, integration and

maintenance. This comprehensive approach enables partners to better meet customer needs today and into the future.

Avaya Connect simplifies partner re-quirements and processes for Platinum, Gold, Silver and Authorized levels and makes them more consistent across interna-tional theaters. As channel partners increase certification and competency levels and spe-cializations, the program offers higher ben-efits and discounts.

Avaya is also extending its Services Ex-pert and Small and Medium Enterprise Expert specializations globally. These specializa-tions recognize partners that have developed a strong services or small-mid-size enterprise practice. Both designations were previously only available in North America. %For more visit avaya.com.


Avaya Communication Manager (continued)Company Solution/Service name Description Contact E-mailRedSky Technologies Inc. E911 Manager E911 Manager integrates with Avaya Communications Manager to automatically track the location of IP and traditional phones using Matthew Parker [email protected] Network Discovery. A single server can support an entire organization for full E911 compliance.

RedSky Technologies Inc. Emergency On-site Emergency On-site Notification is an optional feature of E911 Manager that notifies on-site security of a 911 call in progress and Matthew Parker [email protected] Notification (EON) provides the detailed location record of the caller.

RedSky Technologies Inc. Softphone Location Application that tracks the location of softphones. Integrated to RedSky E911 Manager. Matthew Parker [email protected] Determination Application (SLDA)

Research In Motion Limited BlackBerry Enterprise The BlackBerry Enterprise Solution provides a complete wireless connectivity platform for keeping mobile professionals connected to Scott Raino [email protected]. Solution over WLAN applications, voice, and data. The BlackBerry WLAN offering extends the traditional BlackBerry Enterprise Solution to mobilize the Corridor Warrior.

Sagem-Interstar Inc. XMediusFAX (T.38 IP fax By leveraging Avaya’s Communication Manager to send and receive faxes, XMediusFAX delivers scalable, secure, and reliable fax Dan Aronson dan.aronson server software) services without any additional hardware. That makes it the greenest fax server on the planet. @sagem-interstar.com

Scantalk ApS Teamview Unified Operator The application is designed solely for the purpose of supporting the company’s reception/switchboard/helpdesk function in its daily Lars S. Jorgensen [email protected] work of interfacing with customers, partners and colleagues.

Sipera Systems Inc Sipera UC-Sec Security Sipera UC-Sec products offer enterprises and service providers comprehensive, high-performance VoIP security solutions that protect, Dean Roth [email protected] Products control and enable real-time unified communications such as VoIP, IM, video and other collaboration applications in a Unified Unified Communications environment.

Speakerbus i turret — (iD808) SIP turret designed for Trading and Command & Control integrates with SIP-enabled PBX’s offering, multi-party line sharing, Speakerbus Global Sales [email protected] conferencing, eight speakers per module and support for private lines, hoots and radio.

Spescom Datavoice DataVoice Libra Recording Leading Risk Mitigation and Performance Management solutions that help Avaya Communication Manager users maximize efficiency, Spescom DataVoice [email protected] Solution (PC) customer satisfaction and ROI. Product Support

Starfish Associates Starfish Trunk Dashboard Monitor Trunk Group activity in real time for any sign of trouble. Notify through audible alarms, email and/or SNMP when custom Robert Hankin [email protected] thresholds are exceeded. Display critical data about trunk group usage.

Starfish Associates Starfish Provisioning Solution Integrates IT infrastructure with telecom resources for auto-provisioning CM stations and agent login IDs, MM mailboxes, and CMS Robert Hankin [email protected] through enterprise directories and databases such as Active Directory & LDAP.

Starfish Associates Starfish Directory Server Starfish provides management automation and directory solutions for telecommunication systems. The Starfish portfolio includes tools Robert Hankin rhankin@ and services to automate provisioning, streamline administration tasks and integrate with enterprise directories and databases. starfishassociates.com

Symon Symon Enterprise Server Symon, offers a full suite of real-time, visual communications and digital signage technologies for equipping Avaya contact centers, retail Scott Hickle [email protected] 9.1 SP2 and consumer applications with operational and performance management reporting. (Platinum member).

SyncVoice Communications, VXTracker SyncVoice Communications, Inc. is the leading provider of converged communications management software. Our solutions help Nancy Griffith Nancy.Griffith Inc. companies reduce business risk and lower operating costs by combining technical tools with executive analytics. @syncvoice.com

synTelate Corp. synTelate Vn 4 Portfolio synTelate Vn 4 Portfolio is the latest verison of the customizable call centre desktop for inbound, outbound or blended environments. Roy Holmes [email protected] Agent deployment now available in both client server or web browser options.

T3 Telecom Software, Inc. T3main - QSIG Enables integration across telephony, voicemail email and database platforms from multiple vendors. The integration allows companies Trish Weiser Harris [email protected] to benefit from a native Avaya IP telephony solution that fits effortlessly into mixed environments.

T3 Telecom Software, Inc. T3main - SIP Enables integration across telephony, voicemail email and database platforms from multiple vendors. The integration allows companies Trish Weiser Harris [email protected] to benefit from a native Avaya IP telephony solution that fits effortlessly into mixed environments via SIP integration.

Tango Networks Tango Abrazo Tango Networks integrates mobile phones into the corporate enterprise, enabling any mobile phone to become a true PBX extension on Al Leo [email protected] the enterprise network. Two phones. One solution. Let’s Tango.

TASKE TASKE Contact A comprehensive call management solution ideal for small to mid-size call centers. Reports on inbound, outbound, and internal call Steven Gray [email protected] activity in real-time and historically. Desktops, screen-pops, wall displays also available.

TASKE TASKE Essential A complete call reporting application for the small to medium size business without a call center. Reports on inbound, outbound, and Steven Gray [email protected] internal call activity in real-time and historically.

TeleApps Consulting Pty Ltd TeleApps Admin Assist PABX assist’ module is useful for PABX/IT administrators who are responsible to manage and maintain enterprise and call centre users Sreeni Raghavan [email protected] of an organization.

Teledex LLC Teledex iPhone Teledex iPhone SIP sets - LD4000 color-touch display helps deliver cutting-edge content/applications/services to hotel guestrooms Laura Powers [email protected] driving revenue & reducing costs. Also available - SIP ND2000 non-display sets. Ask about the NEW NDC2000 SIP DECT cordless!

Teleformix ECHO Digital Call Recording ECHO is a digital call recording, screen capture and monitoring platform with integrated quality assurance and e-training modules, Jennifer Trewitt [email protected] Solution seamless integration with Avaya solutions, and unlimited scalability. Available as an ASP.

Telesoft PSwitchView Ver 7.0 PSwitchView 7.0 is a windows base call billing platform for the Avaya IPOffice and Avaya Communication Manager platforms. It can Deepak Shingre [email protected] scale from a standalone configuration to a Web based centralised configuration catering to multiple sites.

TelStrat Engage Contact Center Suite TelStrat’s Avaya-certified Engage Contact Center Suite makes capturing complete customer interaction, maximizing agent performance, TelStrat [email protected] knowledge mining call content, and optimizing workforce management affordable for virtually any size organization.

TelStrat Engage Record Engage Record is fully integrated with Avaya’s Single Step Conferencing, providing automatic or on-demand call recording with TelStrat [email protected] exclusive Conversation Save™ technology on analog, digital, VoIP, or mobile phones.

TelStrat Engage Record (T-SPAN) With one of the industry’s most attractive price points, Engage Record (T-SPAN) provides AVAYA VoIP phone users with full-featured TelStrat [email protected] automatic or on-demand call recording and exclusive Conversation Save technology.

TelStrat Engage Record with Full-featured call recording combines with blazing-fast, dictionary-independent, phoneme-based speech analytics. Now Avaya users can TelStrat [email protected] Engage Analyze have the power to knowledge mine 100% of their recorded calls.

TelStrat Engage Record with Full-featured call recording and complete screen capture and playback, synchronized with audio. Ideal for quality monitoring, building TelStrat [email protected] Engage Capture training libraries, and pinpointing areas needing improvement.

TelStrat Engage Record with Full-featured call recording augmented by intuitive agent evaluation with weighted scoring and reporting. Monitor quality and evaluate TelStrat [email protected] Engage Score agents with enterprise-wide consistency with this easy to use and afford solution.

TelStrat Engage Record with Full-featured call recording and comprehensive agent coaching. Goes beyond scoring and takes agents to the next level with advanced TelStrat [email protected] Engage Coach agent evaluation and performance management in an interactive, e-learning environment.

TelStrat Engage Record with Full-featured call recording and enterprise scale, multi-site, workforce management with scheduling, forecasting, planning, and more. TelStrat [email protected] Engage Manage Provides the optimum real-time, online solution to increase efficiency and reduce labor costs.

Tiger Communications Tiger 2020 Pro Tiger 2020 Pro is an open standards, web based solution enabling effective telephony network control, cost management and fraud Jackie Bellman jackie.bellman detection and incorporates secure multi-user access, language, currency and country support. @tigercomms.com

Tiger Communications Tiger Hotel Pro Designed for the hospitality industry Tiger Hotel Pro is an integrated suite of applications enabling hospitality managers and owners to Simon Udell simon.udell maximise telephony and internet access revenue whilst improving guest satisfaction, @tigercomms.com

Tiger Communications Tiger Innovation 2020 Designed for the hospitality industry TIGER Innovation 2020 combines multi-lingual guest and staff voice messaging, auto-attendant Simon Udell simon.udell and wake-up calls into a reliable, easy to use system integrating with existing equipment. @tigercomms.com

Tone Software Corporation ReliaTel-Streamline Manages and monitors voice/data networks across multi-vendor VoIP, TDM/PBX, Unified Communications. Ensures converged voice Amit Kapoor [email protected] Convergence Management service levels and reduces costs through proactive management of faults, VoIP QoS, performance, voice traffic, capacity, and trend reporting.

Tone Software Corporation ReliaTel-Streamline Performs full VoIP pre-network assessments through secure, downloadable agents. Analyzes 30+ critical VoIP analytics, including Amit Kapoor [email protected] Network Assessments delay, jitter, packet loss, MOS. Ensures VoIP network readiness and ongoing VoIP network call quality.

Tri-Line TIM Plus TIM Plus specifically caters for mid-range SMEs wanting a single, unified management interface for logging calls for up to five PBXs Tri-Line Sales [email protected] with unlimited display boards. Fully-integrated call recording option.

Tri-Line TIM Enterprise Advanced call logging with unique objects-based directory that places no limits on hierarchical width or depth. Allows users to Tri-Line Sales [email protected] reconcile calls across ‘on-net’ routes, unlimited display boards. Fully-integrated recording option.

Twisted Pair Solutions WAVE WAVE software manages secure, real-time unified group communications over the IP network. WAVE connects radio systems, PCs, James Mustarde james.mustarde PDAs, plus PBX, IP and mobile phones, allowing interoperability of existing devices and infrastructure. @twistpair.com

UniData Communication WPU-7700 SIP WiFi phones UniData is one of the world’s foremost provider of Wi-Fi phone products and offers the most reliable Wi-Fi phone customization to Chan, Chung [email protected] Systems, Inc. enterprise solution and their service provider platform.

Upstream Works Software eMediaCT Call center integration infrastructure that communicates with Definity PBX via ASAI link providing Call Management Automation in the Rob McDougall rmcdougall form of single/multi-channel screenpops, outbound preview/progressive dialing, business reporting and multimedia integration. @upstreamworks.com

varetis solutions GmbH (Part Multimedia Directory A partly automated Directory Assistance solution that can manage the incoming calls, find the requested information via VoltDelta Matthias Ott [email protected] of Volt-Delta International) Assistance Services database and send the desired listing out to the caller.

Veramark Technologies Inc. eCAS (ACM) eCAS Call Accounting enables collection, analysis, and reporting of call activity and helps reduce costs. Compatible with TDM, IP Jim Crowley [email protected] or hybrid networks. Browser-based. From the only Platimum TEM provider to Avaya.

Veramark Technologies Inc. VeraSMART (ACM) VeraSMART Communications Management Suite is enabling technology for Telecom Expense Management (TEM). Provides control Jim Crowley [email protected] and visibility for complex communications networks, reduces costs. From the only Platimum TEM provider to Avaya.

Verint Systems Inc. Audiolog — Interaction Audiolog offers on-demand, scheduled, and criteria-driven recording for midmarket contact centers. Flexible storage uses industry Verint Sales Support [email protected] Recording standard technologies. Easily customizable evaluation tools enhance supervisor productivity and agent performance.

Verint Systems Inc. Impact 360 Analytics Impact 360’s speech, performance and screen analytics reveal the root causes of agent performance and call outcomes, and help Verint Sales Support [email protected] companies understand how specific interactions build customer perceptions and define customer experience.

Verint Systems Inc. Impact 360 Compliance The Compliance Package provides software-based call recording for IP, TDM or mixed environments. It is co-developed with Avaya for Verint Sales Support [email protected] Package out of box integration to Communication Manager.

Verint Systems Inc. Impact 360 Quality The Quality Monitoring Package combines quality monitoring/call recording, e-learning, and peformance management to accurately Verint Sales Support [email protected] Monitoring Package gauge a contact center’s performance, identify trends and opportunities, and streamline processes.

Verint Systems Inc. Impact 360 Recording and Impact 360 is an enterprise-class call recording platform and suite of solutions that helps contact centers improve quality, reduce Verint Sales Support [email protected] Quality Management liability, manage risk, increase regulatory compliance, and deliver a market-winning customer experience.

Verint Systems Inc. Impact 360 Recording, Impact 360 Enterprise provides comprehensive recording and quality management for contact centers. Powerful speech and Verint Sales Support [email protected] QM, and Analytics performance analytics deliver actionable intelligence to drive improvement in the contact center and throughout the enterprise.

Verint Systems Inc. Impact 360 Workforce The Workforce Optimization Package combines quality monitoring/call recording, workforce management, performance management, Verint Sales Support [email protected] Optimization Package and e-learning. This analytics-driven solution optimizes agent performance, reduces risk, and improves contact center operations.

Virtual Hold Technology Virtual Hold Concierge The Avaya-certified Concierge software from Virtual Hold Technology lets callers hang up on hold time, freeing up trunks, easing Installation & Support [email protected] customer and agent frustration, and improving operational efficiencies.


Avaya Communication Manager (continued)Company Solution/Service name Description Contact E-mail

Avaya Self ServiceCompany Solution/Service name Description Contact E-mail

Abla T-Connect T-Connect is an universal integration layer between IVR (AVP, IR) units and any CTI solution, working both in VoiceXML and TAS Luca Lattuada [email protected] environment. Easy to install and operate, and very effective!

AMC Technology AMC IVR Connector AMC’s IVR Connector enables enhanced self-service by providing robust data exchange between Avaya Interactive Voice Response (IVR) AMC Sales [email protected] and leading CRM applications, including salesforce.com, SAP, Microsoft, Siebel and PeopleSoft.

Avaya GlobalConnect Ltd SurveyByFone Allows the survey administrator the ability to dynamically create feedback/survey campaigns. Create such call flows with absolutely no Rajneesh Kapoor rajneesh.kapoor knowledge of Interactive Voice Response (IVR). The extensive feedback repository allows management to perform a detailed analysis @avayaglobalconnect.com of the survey.

Beijing InfoQuick SinoVoice SinoVoice jTTS 5.0.1 Chinese and multi lingual text-to-speech software. Zhibin Yu [email protected] Speech Technology Corp

CLEO Communications Cleo Transaction Processor, SOA-enable access to backend data (3270, XML, MQSeries, 5250) with Transaction Processing. Service Oriented Architecture Todd Enneking [email protected] Host Interface communications server with dynamic failover, automatic session management, Web Admin. For Windows, Linux, Solaris.

Empirix Empirix Testing as a Service Custom, end-to-end solution that tests an entire contact center infrastructure at full call capacity for any size environment. This Jason Humblias [email protected] completely customizable solution delivers the highest quality testing and measures the quality of experience between customers and agents.

Empirix Hammer Performance Performance and load testing service considering the customer and agent experience. With an end-to-end view of the contact center, Jason Humblias [email protected] Assurance this proactive, customizable service provides insight into how your contact center performs before going live.

Empirix OneSight for Contact Centers Proactive monitoring solution designed for contact center technology providing a single perspective of voice infrastructure. Jason Humblias [email protected]

Fluency Voice Technology Ltd. VSA Suite Packaged speech recognition applications that enable customer self-service on the phone. Comes with intuitive Management Console Sam Waicberg sam.waicberg allowing customers to simply make changes to their own applications. @fluencyvoice.com

Gold Systems Vonetix 3.6, Avaya Release 1 Vonetix, built exclusively by Gold Systems, provides a single infrastructure for integrating interactive voice response (IVR) applications Randy Henry [email protected] and speech recognition technologies with an enterprise’s existing customer communication interfaces.

IQ Services Application Feature Testing Testing each feature of a voice application to ensure it performs precisely as designed. Access to online, robust results empowers the Jim Miller [email protected] development and project teams to optimize entire solution performance.

IQ Services HeartBeat 24 x 7 availability and performance monitoring service, which gives communication solution owners confidence their solution is Jim Miller [email protected] performing as designed and immediate notification when it isn’t working as expected.


Loquendo — Loquendo ASR — Automatic Loquendo ASR is multilingual (22 languages), speaker-independent and reliably recognizes large-scale vocabulary continuous speech, Roberto Dati [email protected] Vocal Technology Speech Recognition even in wireless environments. It provides tools to improve the performance of speech-enabled service by collecting and automatically analyzing field data.

Loquendo — Loquendo MRCP Server Loquendo MRCP Server offers a standard-based optimized client-server solution for any scale of deployment of Text-To-Speech and Roberto Dati [email protected] Vocal Technology ASR, and is the ideal solution for Integrators wishing to enhance IVR services using speech.

Loquendo — Loquendo TTS - Text to Speech Loquendo’s 63 synthetic voices are expressive, clear, natural and fluent in all the major languages. Highly emotional pronunciation Roberto Dati [email protected] Vocal Technology delivers vocal services that customers will love using. Give your users the most natural sounding TTS technology available.

LumenVox Speech Engine LumenVox provides accurate and affordable speech recognition software for speech-driven solutions, such as IVRs, for SMBs to large Laura Kennedy [email protected] enterprises.

Nuance OpenSpeech Attendant Integrates with AVP or IR, OpenSpeechAttendant is a VXML based speech auto attendant that allows callers to just speak the name of 1-866-968-2623 [email protected] the person or department they are trying to reach. say Sales

Nuance OpenSpeech Recognizer OpenSpeech Recognizer is the leading speech recognition engine, delivering high accuracy in the largest number of languages. OSR Steven Krawczyk steven.krawczyk automatically adapts to different acoustic environments, including noisy environments, cell phones, and VoIP. @nuance.com

Nuance SpeechAttendant Integrates with all types of PBX, SpeechAttendant is a speech auto attendant that allows callers to just speak the name of the person or 1-866-968-2623 [email protected] department they are trying to reach. say Sales

Nuance SpeechSecure SpeechSecure makes your voice services more robust to fraud. It quickly confirms a caller’s identity using the unique characteristics of Steven Krawczyk steven.krawczyk the voice. This advanced technology complements other means of identifying callers. @nuance.com

Nuance Vocalizer Vocalizer converts text into human-sounding synthesized speech in more than 20 languages. It also possible to have your branded Steven Krawczyk steven.krawczyk voice! Pick your preferred voice talent, and Nuance will deliver the tailored TTS voice. @nuance.com

Real Soft, Inc. AdminCentral Enables centralized administration and monitoring of distributed call centers. Its business rules-based notification engine enables Chaitra [email protected] customers to have processes in place for business continuity and disaster recovery. Venkatarayappa

Real Soft, Inc. NetWatch SNMP Monitor This SNMP-based fault management system is a building block to monitor Avaya IR, Nuance OSR and TTS. Compliant with leading Chaitra [email protected] SNMP Managers. Venkatarayappa

Real Soft, Inc. OneManage Provides version control, simplifies and automates application deployment, channel assignment and management across multiple Chaitra [email protected] Avaya IRs, Application Servers and Nuance Speech Servers. Supports TAS and VoiceXML application deployment. Venkatarayappa

Real Soft, Inc. RemoteAdmin Administers multiple Avaya IVRs and IVR applications from a single client interface. Traces speech applications, voice systems and Chaitra [email protected] host interfaces. Venkatarayappa

Servion Global Solutions Call Back Manager Provides Call Centers with the ability to offer queued callers the option to continue to wait in queue, or request a call back when an Chris Mills [email protected] agent of a particular skill set is available.

Servion Global Solutions iAssist iAssist offers queue management, automated survey, order status, and store locator capabilities to Avaya Communications Manager Chris Mills [email protected] or Avaya Voice Portal.

TeleApps Consulting Pty Ltd TeleApps Reach ‘TeleApps Reach’ is a fully configurable suit of outbound based modules. You can create different queues using easy to use web Sreeni Raghavan [email protected] interface and have real-time & historical information on these queues using the same interface.

Avaya IQCompany Solution/Service name Description Contact E-mail

GMT Corporation GMT Planet Workforce and GMT Planet enables companies to improve performance and reduce labor cost in the contact center, branch office, and back office. GMT Corp. [email protected] Performance Management It features precision forecasting, intelligent scheduling, and powerful analytics.

Symon Symon Enterprise Server Symon, offers a full suite of real-time, visual communications and digital signage technologies for equipping Avaya contact centers, Scott Hickle [email protected] 9.1 SP2 retail and consumer applications with operational and performance management reporting. (Platinum member).

Teleopti AB Teleopti CCC Teleopti CCC is a best-of-breed solution for strategic and operational workforce management with accurate forecasting, optimized Enri Bimbashi [email protected] scheduling and actionable intraday and performance management to lower costs in today’s contact centers.

Avaya Proactive ContactCompany Solution/Service name Description Contact E-mail


VPI Activ! Intelligence Performance Maximize contact center performance and accountability. Deliver targeted, actionable intelligence from multiple CMSs and other data VPI Technical Support [email protected] Management for Avaya CMS sources to employees in real-time to empower them to improve performance and customer experiences. (formerly under Syntora)

VPI Activ! Voice Call Recording Highly scalable call recording and QM solution helps organizations capture, evaluate, analyze and improve interactions in a VoIP, VPI Technical Support [email protected] and Quality Monitoring for traditional TDM or hybrid environment. Benefit from unsurpassed ROI and investment protection. Avaya ACM

VxiChina VisionLog3.1.10 VXI China, a customer interaction center software and solution provider, a leading global provider of business communications VxiChina Sales businessconsultant applications, systems and services, for membership in the Avaya DevConnect program. Support @vxichina.com

Whitefeld XTAPI Server The XTAPI Server is an advanced Computer Telephony enablement system that provides data driven call routing, screen pops, and soft Jayme Pechan [email protected] phone functionality. The XTAPI Server is completely administered through a web browser via a flowchart style user interface.

XO Communications XO SIP XO SIP Service provides a direct IP handoff to IP PBXs. Range of access speeds, calling plans and features available, including virtual Melani Spiegel [email protected] DIDs. XO IP network has nationwide footprint.

XTEND Division of Call Center Solution for Specialized answering systems, directory (browser / speech / operator), paging, overhead, park-meet-me, staff load, visitor badge Amcom Sales [email protected] Amcom Software Any Industry / AnswerPro management, statistics and billing. Pop-up and click to dial, park, page.

XTEND Division of Call Center Solution for MediCall -powerful application for healthcare industry gives visual access to Online Directory (staff / patient), OnCall, HIS, Code Calls, Amcom Sales [email protected] Amcom Software Healthcare Industry / MediCall Paging, and other advanced telephony capabilities at the click of a mouse.

XTEND Division of Call Center Solution for Complete telephony suite for hotels. Provides directory guest / staff ), advanced wake up, dispatch, and other telephony functions. Amcom Sales [email protected] Amcom Software Hospitality Industry / (Addresses the special needs of Conventions (group messaging / wake up) and Casinos. XpressDesk

XTEND Division of E911 Solution / Enterprise Alert Solution accurately delivers E911 calls from PBX to appropriate PSAP with correct location (ALI / ELIN). Provides local security with Amcom Sales [email protected] Amcom Software audio-visual information for faster on-site response.

XTEND Division of Public Safety Answering A software-based PSAP system that satisfies Public PSAP requirements (ANI / ALI / CAD / MAPPING).Also addresses needs of the Amcom Sales [email protected] Amcom Software Point Solution / PC/PSAP Private and Hybrid campus PSAP (security).

Zeacom Zeacom Communications Zeacom’s easy-to-use Unified Communications solution offers enhanced productivity scalable to 2500 desktops. Zeacom runs on a Zeacom, Inc [email protected] Center 5.0 single server with one point of administration and a single user interface.


Contact Center ExpressCompany Solution/Service name Description Contact E-mail



Geomant, Inc. (dba SimpliCTI SimpliView for Contact Browser-based reporting interface that provides easy-to-use reporting access to the contact record details stored in the CCE database. Debbie Jones [email protected] Software Solutions in NAR) Center Express Supports all channels of CCE.


Distributed OfficeCompany Solution/Service name Description Contact E-mail

Ascom Wireless Solutions Ascom i75 voice over Ascom i75 VoWiFi handsets combine wireless telephony and enhanced text messaging in a rugged, light weight, easy to use device. Henrik Sandberg [email protected] Wi-Fi (VoWiFi) handsets The i75 operates on WLAN networks with SIP integration to ACM and Distributed Office.

Ascom Wireless Solutions Ascom IP-DECT wireless Ascom IP-DECT’s six distinct handsets meet voice and messaging needs for any mobile employee. Secure DECT radio technology Henrik Sandberg [email protected] telephone system backhauls over existing LAN infrastructure with SIP integration to ACM and Distributed Office.

Motorola MC-70, MC55, MC75, “Motorola Mobile Computers combine WiFi phone, PDA, computer, scanner and imager technology into a rugged device that can extend John Vincent [email protected] MC9090 Avaya CM features with IP softphone (indoor) or one-X Mobile (outdoor).

Motorola TEAM VoWLAN Solution TEAM VoWLAN combines Avaya telephony with email/PIM, push-to-talk, internet/intranet access, and LOB applications over the WLAN John Vincent [email protected] (Total Enterprise Access on iconic Windows Mobile Smartphones (EWP2000 - semi-rugged, EWP1000 - professional). Mobility - Voice over WLAN)


Hosted SolutionsCompany Solution/Service name Description Contact E-mail

Acme Packet, Inc. Net-Net Session Director Integrated session border controller with multi-protocol session control, routing, security and media control functions; provides critical Neil Segall [email protected] control functions at IP network border to enable high-quality IP interactive communications.

Acme Packet, Inc. Net-Net Session Router Decomposed session border controller with SIP routing and load balancing functions - full session management to support distributed Neil Segall [email protected] branch/HQ architectures to maximize routing efficiencies. Stateful or stateless modes.


Call Management SystemCompany Solution/Service name Description Contact E-mail

IEX (a NICE Company) TotalView Workforce Management and Performance Management solutions for contact centers that are fully integrated with Avaya CMS and Mark Langford [email protected] provide patented algorithms to forecast, plan, schedule, and manage contact center agents and their performance.

Inova Solutions Inova LightLink Inova Solutions’ powerful middleware monitors call center metrics and data from Avaya contact centers and displays real-time key Pete Sisti [email protected] performance indicators on LED wallboards, LCD screens, computer desktops, and web-based dashboards.

InVision Software InVision Enterprise WFM InVision Enterprise WFM is a web-based solution for company-wide workforce management, which optimises scheduling processes Rob Maagdenberg [email protected] and reduces personnel expenses. It includes a requirement forecast and features to schedule shifts.

Left Bank Solutions, Inc. Monet Workforce Provides forecasting, agent scheduling, intra-day management and real-time agent adherence for contact centers of all sizes. Monet Eric Zweigel ezweigel Management System (CMS) WFM improves service levels and reduces center costs by creating the most efficient employee schedules. @leftbanksolutions.com

Pipkins Vantage Point 8.0 Vantage Point features comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide multi-site call [email protected] [email protected] center workforce management and provides answers to the most challenging call center forecasting and scheduling problems.

SJS Solutions Ltd Optymyse RT Wallboard Optymyse RT Wallboards give key personnel instant access to real-time metrics that drive improvements in customer care, retention and SJS Sales [email protected] sales. A powerful admin console controls screen content, thresholds and messaging.

Spectrum Corporation neXorce The neXorce software solution is a powerful real-time collection and delivery system for the contact center. Display empowering data Dan Boehm [email protected] and impact daily operations through wallboards, plasmas, desktop dashboards and more!

Spectrum Corporation Ultra-Link Ultra-Link Software is an award-winning application that collects and distributes real-time/historical data from any data source. Improve Dan Boehm [email protected] performance when critical data is displayed to key personnel through visual technologies.

Spectrum Corporation V-Display V-Display resides within CMS and collects data to be displayed on Spectrum Wallboards. The application collects real-time and historical Dan Boehm [email protected] information allowing customers to select data items to display on wallboards.

Spectrum Corporation VectraView VectraView distributes real-time data to plasma screens, LCDs, and large displays with a captivating display using colorful charts, gauges, Dan Boehm [email protected] messages, video and more.


Symon Symon Enterprise Server Symon, offers a full suite of real-time, visual communications and digital signage technologies for equipping Avaya contact centers, Scott Hickle [email protected] 9.1 SP2 retail and consumer applications with operational and performance management reporting. (Platinum member).

Telecorp Products, Inc. Wall Display Plus Display real-time data to flat screens with Telecorp Products’ Wall Display Plus. Enhance productivity; communicate quickly with all Telecorp Sales [email protected] departments using graphs, charts, video, RSS Feeds and ticker tape messages.


Texas Digital Systems, Inc. QuickCOM Enterprise QuickCOM Enterprise is a real-time communication system delivering ACD statistics and other business critical information in call Felix Pierdolla [email protected] centers using LED readerboards, desktop dashboards, and LCD/Plasma screens which empowers people to make fact-based business decisions.

Todentsu WFM: Work Force Casting Table has been used 34 companies in 97_locations since 200_. It provides appropriate shift schedules based on patented Todentsu,Corp. [email protected] Management: Casting Table waiting time simulation. Compatible with CMS R15 through ODBC interface. ICT Sales

Verint Systems Inc. Impact 360 Workforce The Workforce Management Package combines workforce management with performance and adherence management, helping you Verint Sales Support [email protected] Management Package schedule and deploy the right number of staff with the appropriate skills and measure performance.

InfrastructureCompany Solution/Service name Description Contact E-mail

Acme Packet, Inc. Net-Net Session Director Integrated session border controller with multi-protocol session control, routing, security and media control functions; provides critical Neil Segall [email protected] control functions at IP network border to enable high-quality IP interactive communications.

Acme Packet, Inc. Net-Net Session Router Decomposed session border controller with SIP routing and load balancing functions - full session management to support distributed Neil Segall [email protected] branch/HQ architectures to maximize routing efficiencies. Stateful or stateless modes.

Eaton UPS & PDU - power protection Eaton supplies custom Avaya-labeled UPS, PDU (power disitribution units) and DC power quality solutions to provide protection for Andy McDonald [email protected] and power distribution Avaya’s VoIP and PBX equipment from power disturbances. For more information, please visit www.powerware.com/avaya.



Expand Networks Compass Accelerator Expand’s Compass solution helps transform your WAN into a voice and communication friendly environment, enabling you to meet the Chris Williams [email protected] quality, productivity, and cost savings goals of your IP Telephony initiative.

Extreme Networks BlackDiamond 8800 Series Energy efficient, high availability Ethernet switches with hot-swappable modules provide exceptional performance under duress, even Lisa Stillwell lstillwell Modular Ethernet switches when your IP Telephony network is challenged by heavy loads, security violations, or unexpected events. @extremenetworks.com

Extreme Networks Sentriant Network Security The Sentriant security products provide organizations with cost-effective, easy-to-deploy solutions to today’s tough network security Lisa Stillwell lstillwell Solutions challenges. These high-performance, scalable appliances make it easy to mitigate VoIP and UC traffic threats. @extremenetworks.com

Extreme Networks Summit Advanced Series High availability stackable access switches from Extreme Networks that can simplify control and lower operations costs with automated Lisa Stillwell lstillwell Ethernet switches infrastructure provisioning . 40 gigabit full-duplex stacking supports mix-and-match across the series. @extremenetworks.com

Extreme Networks Summit Value Series Summit Value Series switches offer simplicity, reliability, and intelligence at an affordable price for the network edge. They are designed Lisa Stillwell lstillwell Ethernet switches for Ethernet-to-the-desktop applications including UC and IP handset connectivity. @extremenetworks.com

Foundry AccessIron WAN access router The AccessIron family of enterprise wide area network (WAN) access routers delivers high performance, unparalleled scalability, plus an Gary Hemminger ghemminger advanced feature set, giving organizations the WAN routing capabilities they need for the most demanding networking environments. @foundrynet.com

Foundry BigIron, FastIron, Enterprise edge fixed configuration network switching solution, supporting configurations of 24, 48 and 96 10/100 Ethernet ports plus 2, Gary Hemminger ghemminger FastIronEdge Switches 2 and 4 Gigabit interfaces respectively. @foundrynet.com

Foundry FastIron SuperX The SuperX switch supports the Avaya platforms with Quality of Service and Power over Ethernet capabilities. Gary Hemminger ghemminger @foundrynet.com

Ingate Systems Inc. Ingate SIParator Enabling secure SIP trunk deployments, the award-wining SIParator works in tandem with an existing SIP-unaware network firewall to Steven Johnson [email protected] seamlessly enable secure SIP communications (such as VoIP) while solving NAT traversal.



Infrastructure (continued)Company Solution/Service name Description Contact E-mail

Juniper Networks IC-4000, IC-6000 Juniper’s UAC solves the problem of balancing access and security controls by binding user endpoint, identity and network information Shrikant Latkar [email protected] for dynamic policy management enforced in real-time throughout the network.

Juniper Networks IDP-50, IDP-200, Juniper IDP products provide comprehensive, easy to use in-line protection to stop network and application level attacks (worms, Shrikant Latkar [email protected] IDP-600, IDP-1100 trojans, spyware, and malware), minimizing the costs and downtime associated with intrusions.

Juniper Networks ISG 2000, ISG 1000 The ISG series delivers unmatched Firewall,VPN and IDP performance to provide an all-in-one security device for large enterprise Shrikant Latkar [email protected] networks. These devices provide enhanced VoIP protection and superior performance.

Juniper Networks J-4300, J-6300, M-7i, M-10i The Juniper enterprise routers provide enhanced routing, security, performance and uptime. They scale from the small branch offices Shrikant Latkar [email protected] to large headquarter locations. Superior performance and QoS ensures superior VoIP experience.

Juniper Networks NS-5GT, NS-25, NS-50, NS devices are purpose built security platforms providing firewall, DoS protection, VPN and traffic management functionality in a high Shrikant Latkar [email protected] NS-204, NS-208, NS-5200, performance appliance . The ALG feature provides enhanced protection for VoIP traffic. NS-5400, NSM

Juniper Networks WX-15, WX-20, WX-50, WX platforms provide enterprises with solutions for accelerating business applications and maximizing WAN investments. WX allows Shrikant Latkar [email protected] WX-60, WX-100, WX-Stack branch offices to implement VoIP on existing WAN infrastructure without incurring additional bandwidth charges.

Mirage Networks Mirage Endpoint Control Mirage Network Access Control appliances work in all network environments, deploy virtually inline and require neither signatures nor Michael D’Eath mdeath agents to enforce policies and terminate zero-day threats. @miragenetworks.com

NexTone Communications, Inc. IntelliConnect Session IntelliConnect solution directs H.323/SIP sessions within the enterprise and delivers secure cost-effective VoIP trunk to Service Matt Edic, Director Sales [email protected] Management and Session Provider(s), reducing long-distance expenses up to 50%. Also supports multi-vendor and H.323/SIP protocol interworking. Border Controller

ProCurve Networking by HP ProCurve Switch 2600 ProCurve 2600-PWR stackable series are low-cost managed switches with 48, 24, or 8 auto-sensing 10/100 PoE ports and gigabit Jeff Bachus [email protected] uplinks to support Avaya VoIP solutions. Backed by lifetime product warranty.

ProCurve Networking by HP ProCurve Switch 3500yl ProCurve 3500yl intelligent edge stackable switch series provides advanced QoS, security, integrated Gigabit PoE, and optional 10-GbE Jeff Bachus [email protected] uplinks to support Avaya Enterprise VoIP solutions. Backed by lifetime product warranty.

ProCurve Networking by HP ProCurve Switch 5400zl ProCurve 5400zl intelligent edge chassis switch provides advanced QoS, security, 10-GbE, and up to 288 Gigabit ports with integrated Jeff Bachus [email protected] PoE to support Avaya Enterprise VoIP solutions. Backed by lifetime product warranty.

Integral 55, Integral 5Company Solution/Service name Description Contact E-mailNovaLink NovaAlert (MACS) NovaAlert (MACS = Multifunctional Alert and Communication Server) is an alerting, messaging and information server which Martin Wirth [email protected] communicates with various systems over a wide range of interfaces.




Interaction CenterCompany Solution/Service name Description Contact E-mailAMC Technology AMC Telephony Connector AMC’s Telephony Connector delivers relevant customer data to Avaya Interaction Center users in real time by providing server-based AMC Sales [email protected] integration with leading CRM applications, including salesforce.com, SAP, Microsoft, Siebel and PeopleSoft.

CCT Solutions IC Workflow Scheduler AIC workflows are designed to get executed through triggers from other servers. WFScheduler allows scheduling workflows at a CCT Solutions GmbH [email protected] specific time/specific interval repeatedly through a flexible user interface flawlessly integrated into IC-Manager.



Geomant, Inc. (dba SimpliCTI Onyx Connector A pre-configured adaptor that delivers out-of-the-box integration for voice, email and scripting and enables pre-established Barry Bahadoorsingh [email protected] Software Solutions in NAR) communication between Avaya Interaction Center 6.1 and Onyx Enterprise CRM 5.0.

InteractCRM Activity Monitor Adds change tracking to IC Manager by providing an audit trail of changes made by different administrators. Web based reports enable Snehal Patel [email protected] a centralized view of changes made to a de-centralized AIC deployment.

InteractCRM SMSConnect Integration of SMS communication channel with AIC. Send and receive cell phone SMS to/from AIC Create surveys, run campaigns and Snehal Patel [email protected] generate auto responses using a Web based management interface.

INTICUBE Corporation SPECTO-iView SPECTO-iView provides realtime and historical reports on call center operation connecting with Interaction Center. It provides multiple Kyung Wook Choi [email protected] views of current contact center status on agents, skill, group and etc.


LumenVox Speech Engine LumenVox provides accurate and affordable speech recognition software for speech-driven solutions, such as IVRs, for SMBs to Laura Kennedy [email protected] large enterprises.

NICE Systems NICE Call Recording 8.9 NICE recording and quality management products provide comprehensive and highly scalable solutions to capture, evaluate, analyze NICE [email protected] and Perform and improve interactions in a VoIP, traditional TDM or hybrid environment.




Verint Systems Inc. Impact 360 Recording, Impact 360 is a unified platform for contact center recording, QM, and analytics that captures and mines customer interactions for Verint Sales Support [email protected] QM, and Analytics critical business insights to improve performance inside and outside the contact center.

IP OfficeCompany Solution/Service name Description Contact E-mail

Club Communications SIP Trunk Solution Club delivers fully managed IP trunks , The trunks are delivered with a number of applications all focused on increasing productivity Paul Ballinger [email protected] and managing costs , inc call recording and Business Continuity services.


CyTrack CyTrack Unified CyTrack UCS Multi-Media provides inbound-outbound real-time Customer Service Super-Highway management and reporting for Nick Milan [email protected] Communications Suite (UCS) telephone, email, fax, web contact, chat, SMS traffic with CRM integration, IVR and voice recording modules.

DATEL Software Solutions, Call SWEET! Live Real-Time Contact Center Management solution. Features include agent status monitoring, queue management, real-time and historical Pat Comas [email protected] LLC reporting, alarms, and multi-site capabilities. Layered with Call SWEET! Call Accounting on single server.

DATEL Software Solutions, Call SWEET! Comprehensive web-based call accounting solution. Features include drill-down reporting, report scheduling, customizable security roles, Pat Comas [email protected] LLC alarms and multi-site capabilities. Integrated vertical solutions and business process applications.

DuVoice DV2000 DV2000 / DV4 is the solution for hotel/motel messaging, automated attendant, PMS interface, and hosted call accounting on IP Office. Jamie Elenbaas [email protected] InnDesk provides web based guest administration. Jon Dulude

emFAST Inc. FACSys Fax Messaging Fax solutions that leverage the SIP trunk interface and T.38 FoIP from Avaya IP Office to send/ receive faxes through a desktop client, Peter Valier [email protected] Suite of Products web/ e-mail interface, MFP or fax-enabled application.

ESNA Technologies Inc Telephony Office-LinX Speech enabled mobility server that provides speech access to employees and contacts as well provides both online and offline presence Davide Petramala [email protected] managment tools The Telephony Office-LinX server will integrate telephony systems into Microsofts Outlook and LCS environment for presence and Text/SMS messaging. It is an IP integrated solution for the IP office. It interfaces to IP office over a TAPI/Wave interface and delivers full voice and fax services.

CALLACCOUNTING

www.sierragold.com1-800-775-0025

MOH and MESSAGING SOLUTIONS

Interalia is a global leader in message delivery systems with over 250,000 customers worldwide. We deliver the most reliable solutions available, proven in existing Avaya installations: music/messaging on hold; failover when primary voicemail/IVR is offline; ACD announcements; information lines; auto attendant; and, teleconferencing.

Interalia’s solutions are easy for customers to set-up and configure themselves, scaleable and backed by our reputation for providing outstanding service. Maximize the level of service to your customers with Interalia’s effective, proven message delivery solutions.

INTERALIA INC.Learn more about our certified solutions at www.interalia.com/Products/ipromoh2010.Cliff Nywening, OEM & Technology Partnership [email protected] x 111

CALL RECORDING

Coordinated Systems, Inc., established in 1972, provides Virtual Observer, a call recording and quality monitoring solution with robust features including selective or total recording, integrated evaluation, screen capture, e-learning, performance reporting, trending, surveying and dashboards. VO supports DMCC & all Avaya connectivity methods, and provides Avaya customers with the lowest cost of ownership in the industry.

Coordinated Systems, Inc.East Hartford, CT860-289-2151www.csiworld.comRyan McCormick, Avaya Channel [email protected]

WORKFORCE MANAGEMENT SYSTEM

Q-Max Workforce Management People are the most valuable asset in a contact centre. Q-Max is a powerful software system to schedule/forecast Agents to ensure they are in the right place at the right time to respond to customer demand.Popular with public sector and commercial organisations, Q-Max is a complete product with intra-day and shift scheduling, long-range forecasting and self-service functions.

Q-MAX SYSTEMS LIMITEDNetcall House, 10 Harding WaySt Ives, Cambs, PE27 3WR, United KingdomT: 01480 484110 E: [email protected] W: www.q-max.com

INTEGRATED APPLICATIONS FOR TRULY UNIFIED COMMUNICATIONS

Datapulse is a global provider of software applications and services that improve person to person communication throughout the enterprise. Our solutions are deployed by organizations across all industry sectors to improve customer service and communications efficiency.Datapulse can offer a number of solutions for Avaya and heritage Nortel customers, which include:• Attendant operator console software• Integrated, presence enabled contact directories• Applications for IP phone screens• SaaS call accounting solutions

DATAPULSE, INC.Research Triangle Park4819 Emperor Blvd., Durham NC 27703+ 1 800 657 [email protected] • www.datapulse.com

CONTACT CENTER CTI SOLUTIONSChrysalis’ Sonata solution allows contact centers to deliver the functionality of CTI without investing in an IVR or in a dedicated CTI server. Sonata exploits skills-based routing to send the call and its attached data, such as an account number, to the agent best equipped to handle the call. When the call arrives at the agent’s phone, the agent’s desktop application populates with caller-specific information. Sonata’s open interfaces allow integration to virtually any host and desktop application. This means that Sonata can enable screen-pops of important customer information from legacy applications and from applications provided by many of the leading CRM vendors. As a result, the solution produces unparalleled financial returns. Contact centers can generate payback on their Sonata investment in just a few months through improved customer relationships, higher agent productivity, reduced operating costs and increased revenues.

Chrysalis Software, Inc.Steve [email protected] www.chrysalis.net

AFFORDABLE, SCALABLE CALL RECORDING

KnoahSoft’s Harmony suite delivers contact center agent performance management and centralized call recording for IP and Digital Avaya phone systems. Harmony is tightly integrated with Avaya Communications Manager and provides an integrated set of web-based modules for call recording, quality evaluations, surveying, coaching, training, performance management and analytics Visit www.knoahsoft.com to learn more about KnoahSoft and Harmony.

KnoahSoft701 N. Green Valley Parkway, Suite 200Henderson, NV 89074702 990 3022www.knoahsoft.com [email protected]

UNIFIED CONTACT CENTER SOLUTIONS

Avaya + Noble Systems = Powerful Outbound Solutions

Noble Systems provides point solutions for outbound communications, with Predictive Dialing, Messaging, Recording, WFM, and more. Noble’s Avaya-certified solutions integrate directly with your current environment to increase the efficiency of your contact center, build agent productivity, and improve your ROI.

Noble SystemsLearn more about our Certified Outbound Solutions:www.noblesys.com/avayasolutions.aspx888.866.2538 x300Americas | EMEA | Asia | India | Australia

CONTACT CENTER PROFESSIONAL SERVICES

Are you in need of reliable experts to help you with your Avaya and Nortel Network’s Contact Center suite of products? Chrysalis Software has some of the best Contact Center Specialists in the industry ready to help you meet your goals. Chrysalis also provides a full-range of services for IVR, CTI, Speech Recognition, and Systems integration. Whether you are putting in a brand new system, upgrading, making changes to an existing system, or need training or consulting support, Chrysalis is your services provider of choice. Chrysalis is an Avaya Gold DevConnect member.

Chrysalis Software, Inc.Steve [email protected] www.chrysalis.net

CALL ACCOUNTING AND TELEMANAGEMENT SYSTEMS AND SERVICE

Sension is a solutions driven provider of voice call accounting systems. We deliver highly scal-able systems for managing down the cost of voice communications and applications to ensure your organization has an infrastructure in place to meet its business goals. We help organisations gain visibility into their communications networks and reduce costs associated with their voice and wireless services.

SENSION, INC.288 Littleton Road, Suite 19AWestford, MA 01886 Tel: +1 978 692 1868 Fax: +1 987 692 3101http://www.sension.com

A Division of Connexon

AUTOMATED CALLBACK SOLUTIONS

NetcallQueueBuster helps increased sales and productivity, caller satisfaction and staff morale. Our solution gives callers an alternative to waiting on hold in call centre queues by taking their details, queuing on their behalf, and then calling them back automatically when the next agent is available, at no cost to the caller. Set up is low-cost, low-risk, quick and easy with no capital investment.

NETCALL10 Harding WaySt Ives, Cambs, PE27 3WR, United KingdomT: 01480 495300 E: [email protected] W: www.netcall.com

SELF-SERVICE SOLUTIONS

RSI, a Platinum Avaya DevConnect Partner,specializes in Contact Center Solutions.

Since 1991, RSI has delivered exceptional value to numerous Fortune 500 companies.

RSI’s Speech Enterprise Solutions provides expertise in Interactive Voice Response, Customer Relationship Manage-ment, Computer Telephony Integration, IP-based Voice Plat-forms, Avaya Voice Portal, and Advanced Speech Recognition.

Featuring:First Contact —A Customizable Outbound Dialer SolutionVisit http://avaya.realsoftinc.com

REAL SOFT, INC.2540 Route 130 North, Suite 118 Cranbury, NJ 08512 Phone: 609.409.3636 [email protected] • www.realsoftinc.com

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Softel offers comprehensive professional services for the application development, deployment, and optimization of multi-channel contact center solutions. please email [email protected], visit http://www.softel.com, or call 877-4SOFTEL

your call is our call


IP Office (continued)Company Solution/Service name Description Contact E-mail

ESTOS ESTOS CallControlGateway The solution integrates Microsoft Office Communications Server (OCS) and Communicator Client (OC) with AVAYA IP Office (Remote Ulrich Eisenschmid [email protected] 2.0 Software Call Control). It also enables capturing of presence information for IP Office phones.

Hansen Software Corporation CASH+ Call Accounting CASH+ Call Accounting offers call reporting for many different industries from hotel to sales to assist in general productivity monitoring, Craig Hansen [email protected] Software billing and traffic analysis. Easy to use & easy to install.

LightNet Complex IPO InPhoneMachine A CTI-application which sends out a voice message to all clients from a list from a database (SQL ODBC) and can receive confirmation Alexey Maslovskiy [email protected] of listening to the message. High performance.

LightNet Complex IPO Play! Statistics Routes CDR-statistics of an IP Office exchange to a necessary database (any SQL-, ODBC-database). Using the application, you can Alexey Maslovskiy [email protected] create your own diagrams and reports. IPO Play! Statistics is FREE.

Multi-Tech Systems, Inc. CallFinder GSM Celllular The CallFinder GSM gateway establishes connectivity to the public cellular network when no terrestrial infrastructure is available. It Sales [email protected] Gateway enables 911 locator services for those using the Avaya mobile network. Serves as primary voice network or PSTN service backup.

Multi-Tech Systems, Inc. CallFinder Model CF220-DID Analog DID to DTMF converter which is certified with IP Office 3.0(4.0) and IP Office Voicemail Pro Version 3.0(13). Send DTMF to a Sales [email protected] CO/Line port or Analog Station port on IP Office.

Multi-Tech Systems, Inc. FaxFinder Models FF120, 1-2-4 and 8 port fax servers compatible with IP Office version 3.1 (5602). Incoming PRI/T1 fax DID’s will route as DTMF to an analog Sales [email protected] FF220, FF420 and FF820 station port connected to the FaxFinder. Each unique DID will route to a specified email address.

Multi-Tech Systems, Inc. MultiVOIP GSM SIP-to- The MultiVOIP GSM cellular gateway establishes connectivity to the public cellular network when no terrestrial infrastructure is available. Sales [email protected] Cellular Gateway It enables 911 locator services for those using the Avaya mobile network and routes calls from SIP end points on a VOIP network to locations outside the VOIP system through the cellular network.

Multi-Tech Systems, Inc. MultiVOIP Models MVP130, MultiVOIP’s allow UDP between networked IP Office using Analog E&M or T1/PRI interface over traditional data networks. Models Sales [email protected] MVP130-FXS, MVP210, MVP130 and MVP130-FXS would be used to extend analog station to a remote facility for voice/fax/modem. T.38 fax and modem MVP410, MVP810 and connections up to 14.4K. MVP2410

Multi-Tech Systems, Inc. MultiVOIP Models MultiVOIP FX’s allow UDP between networked IP Office using IP stations and/or IP trunks to remote offices. Supports FXS/FXO for Sales [email protected] MVP210-FX, MVP410-FX, direct analog connection, SIP, and PSTN failover. T.38 real-time fax relay and modem connections up to 14.4K. MVP810-FX

NET Quintum DX Series VoIP The Quintum DX digital (1 …8 T1/E1) VoIP gateways supports interoperation & survivability between multi-vendor IP/digital/analog Francine Troumpoucis Francine_Troumpoucis MultiPath Switch for OCS voice environments, such as Avaya’s IP Office and Microsoft OCS R2 deployments. @net.com enablement

New Media Software Ltd / Adaptive Multi Channel Adaptive Multi-Media products perfectly compliments the Avaya IP Office CCC by adding multi-media capability to it, which means you Chad Billing [email protected] NMS Adaptive Products can create a truly unified solution that provides multi-channel communication.

New Media Software Ltd / Adaptive Office Products Screen popping of non-TAPI applications like Salesforce.com, which are fully compatible in CITRIX and Terminal Services environments, Chad Billing [email protected] NMS Adaptive which deliver increased productivity and reduced costs.

New Media Software Ltd / Adaptive Outbound Dialers Progressive Dialers for B2B and Predictive Dialers for B2C which are designed to dramatically increase the productivity of anyone making Chad Billing [email protected] NMS Adaptive outbound phone calls.

Noetica Ltd. Synthesys Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Danny Singer [email protected] Business Process Management engine, software predictive dialer & CTI.

NovaLink NovaAlert (MACS) NovaAlert (MACS = Multifunctional Alert and Communication Server) is an alerting, messaging and information server which Martin Wirth [email protected] communicates with various systems over a wide range of interfaces.




Oak Telecom Report 09 aiOffice enables the customer to get the most from their telephone system, to continually improve customer service, to keep call costs William Emm [email protected] under control and to maximise efficiency of telephone usage.

ObjectWorld Inc. CallAttendant Office CallAttendant Office delivers a feature-rich unified communications application, including features such as call-flow management, unified Nick Matejuk [email protected] messaging for Microsoft Exchange, Lotus Domino and IMAP4 servers, database IVR, fax server, and more. . . .

Phybridge Inc. UniPhyer Deploy IP phones on CAT3 cabling up to 1200 feet with signalling and POE over the single pair. Wherever you have a digital phone today Sales [email protected] you can have an IP phone tomorrow.

Polycom Unified Collaborative Polycom: the global leader in telepresence, video, and voice solutions that empower people to connect and collaborate. With Avaya, Joe Dorsey [email protected] Communications we’ve developed next-generation IP-based conferencing solutions to address the demands for video communication and converged telephony.

Resource Software Revolution Web Call Revolution Web Call Accounting is a 100% browser based solution that can allocate telecom costs to individuals, departments or cost Steve Ginter [email protected] International Ltd. Accounting centers. It is equipped with an embedded SQL database engine, built-in web server and automated reporting.

Resource Software Shadow Communication Shadow CMS is a fully scalable communication management solution allowing administrators to forecast, monitor and allocate Drew Walker [email protected] International Ltd. Management Software communications management expenses. Shadow provides managers metrics for facility planning, customer service, workforce management and bill back.

Resource Software Visual Rapport Visual Rapport is a real time desktop productivity suite providing employee telephone status, instant messaging, desktop dialling, email Steve Cummings [email protected] International Ltd. integration, call logging, file transfer and screen-pop integration with most contact management applications/databases.

salesforce.com Sales Force Automation Salesforce.com’s flagship Sales Force Automation solution consistently drives more sales success than any other application. A Herve Danzelaud [email protected] complete suite of tools, and powerful customization to support any sales process make it the only choice for sales reps, managers, and executives looking for success.

Scantalk ApS Teamview Unified Operator The application is designed solely for the purpose of supporting the company’s reception/switchboard/helpdesk function in its daily Lars S. Jorgensen [email protected] work of interfacing with customers, partners and colleagues.

SLIT NOVAHOP NOVAHOP provides helathcare industry with a wide array of options such as phone charges, television charges and newspaper Guy Maitrepierre [email protected] delivery. NovaHop has been linked with all major PMS software.

SLIT NOVAHOTEL With NOVAHOTEL, desk attendants can manage the arrival of individual guests or groups, bill customers. The NovaHotel Suite can link Guy Maitrepierre [email protected] with major front office software including Fidelio and Amadeus.


Telcomp, Inc PICKUP Screen Pop PICKUPS is a CTI middleware that allows features such as CALLER ID screen pops to be integrated into any end user application in Larry Loveland [email protected] most computer environments.

Telephonetics Inc. Telephonetics IP based Telephonetics message utility, coupled with its Web Services interface, allows on line delivery and management of professionally Steve Maggs [email protected] audio services recorded voice prompts and messages for IP Office Voice Mail Pro systems.

Telesoft PSwitchView Ver 7.0 PSwitchView 7.0 is a windows base call billing platform for the Avaya IPOffice and Avaya Communication Manager platforms. It can scale Deepak Shingre [email protected] from a standalone configuration to a Web based centralised configuration catering to multiple sites.

Tri-Line TIM Professional For SME businesses, TIM Professional is the perfect call logger. Deceptively powerful with an in-built web-server, it allows managers Tri-Line Sales [email protected] and teams access to critical business intelligence.

Tri-Line TIM Plus TIM Plus specifically caters for mid-range SMEs wanting a single, unified management interface for logging calls for up to five PBXs Tri-Line Sales [email protected] with unlimited display boards. Fully-integrated call recording option.

Tri-Line TIM Enterprise Advanced call logging with unique objects-based directory that places no limits on hierarchical width or depth. Allows users to reconcile Tri-Line Sales [email protected] calls across ‘on-net’ routes, unlimited display boards. Fully-integrated recording option.

UM-Labs SIP Security Controller SIP Gateway combining security, including call encryption from cell phones, with NAT and far-end NAT traversal support. Products also UM Labs Ltd [email protected] (RC-2100 and EC-4200) simplify SIP trunk connections with SIP header mapping and transport conversion.

Veramark Technologies Inc. eCAS eCAS Call Accounting enables collection, analysis, and reporting of call activity and expenses. Compatible with TDM, IP or hybrid Jim Crowley [email protected] networks. Browser-based. From the only Platimum TEM provider to Avaya.

Veramark Technologies Inc. VeraSMART VeraSMART Communications Management Suite is enabling technology for Telecom Expense Management (TEM). Provides control and Jim Crowley [email protected] visibility for complex communications networks, reduces costs. From the only Platimum TEM provider to Avaya.

Verint Systems Inc. IP Office ContactStore IP Office ContactStore allows you to acquire more value from telephony contacts by complementing the voice recording capabilities of Verint Sales Support [email protected] VoiceMail Pro with search and playback of recorded calls.

VPI Activ! Voice Call Recording Capture, evaluate, analyze and improve interactions with VPI’s call recording and quality monitoring solution. Enhance your organization’s VPI Technical Support [email protected] and Quality Monitoring search, evaluation and reporting experience with additional call metadata captured without requiring CTI.

XO Communications XO One Managed iPBX Boost productivity and trim costs with one simple bundle of voice, data, equipment and professional services customized for your Aldo Ramirez [email protected] business, including local and long distance calling and Internet access.


XTEND Division of Public Safety Answering A software-based PSAP system that satisfies Public PSAP requirements (ANI / ALI / CAD / MAPPING).Also addresses needs of the Amcom Sales [email protected] Amcom Software Point Solution / PC/PSAP Private and Hybrid campus PSAP (security).

Zeacom Zeacom Communications Zeacom’s easy-to-use Unified Communications solution offers enhanced productivity scalable to 2500 desktops. Zeacom runs on a Zeacom, Inc [email protected] Center 5.0 single server with one point of administration and a single user interface.

ClearOne Chat 50 ClearOne’s Chatä 50 personal conference phone delivers rich full-duplex audio that is portable and economical. The Chat 50 connects Kurt Olsen [email protected] to a wide variety of devices for hands-free communication and audio playback.

ClearOne MAX IP ClearOne’s MAX IP SIP conference phone delivers outstanding audio clarity at a competitive price, with the unique ability to daisy-chain Kurt Olsen [email protected] up to four phones together for unrivaled room coverage.

ClearOne MAXAttach IP ClearOne’s MAXAttach IP SIP conference phone system delivers outstanding audio clarity. It comes with two phones, and can connect Kurt Olsen [email protected] up to four total phones for unrivaled room coverage.

IP PhonesCompany Solution/Service name Description Contact E-mail


MagixCompany Solution/Service name Description Contact E-mail


Multi-Tech Systems, Inc. CallFinder GSM Celllular The CallFinder gateway establishes connectivity to the public cellular network when no terrestrial infrastructure is available. It enables Sales [email protected] Gateway 911 locator services for those using the Avaya mobile network. Serves as primary voice network or PSTN service backup.

Multi-Tech Systems, Inc. FaxFinder Models FF120, 1-2-4 and 8 port fax severs which are compatible with Magix. Incoming PRI/T1 fax DID’s will route as DTMF to an analog station port Sales [email protected] FF220, FF420 and FF820 connected to the FaxFinder. Each unique DID will route to a specified email address.

Multi-Tech Systems, Inc. MultiVOIP Models MVP130, MultiVOIP’s allow UDP and Centralized voice mail between networked Magix’s using Analog E&M or T1/PRI interface over traditional Sales [email protected] MVP130-FXS, MVP210, data networks. Models MVP130 and MVP130-FXS would be used to extend analog station to a remote facility for voice/fax/modem. MVP410, MVP810 and T.38 fax and modem connections up to 14.4K. MVP2410

Multi-Tech Systems, Inc. MultiVOIP Models MVP210-FX, MultiVOIP FX’s allow UDP between networked Magix using IP stations and/or IP trunks to remote offices. Supports FXS/FXO for direct Sales [email protected] MVP410-FX, MVP810-FX analog connection, SIP, and PSTN failover. T.38 real-time fax relay and modem connections up to 14.4K.

ObjectWorld Inc. CallAttendant Office CallAttendant Office is targeted towards small/medium enterprise customers adding value to the Magix product line by providing the Nick Matejuk [email protected] end-users with the capability to add “real time” messaging flow to their communication requirements.

TASKE TASKE Contact A comprehensive call management solution ideal for small to mid-size call centers. Reports on inbound, outbound, and internal call Steven Gray [email protected] activity in real-time and historically. Desktops, wall displays also available.

TASKE TASKE Essential A complete call reporting application for the small to medium size business without a call center. Reports on inbound, outbound, and Steven Gray [email protected] internal call activity in real-time and historically.

VPI Activ! Voice Call Recording Capture, evaluate, analyze and improve interactions with VPI’s call recording and quality monitoring solution. Enhance your VPI Technical Support [email protected] and Quality Monitoring organization’s search, evaluation and reporting experience with additional call metadata captured without requiring CTI.

Zeacom Zeacom Communications Zeacom’s easy-to-use Unified Communications solution offers enhanced productivity scalable to 2500 desktops. Zeacom runs on a Zeacom, Inc. [email protected] Center 5.0 single server with one point of administration and a single user interface.

MessagingCompany Solution/Service name Description Contact E-mail

Communication Resources, Inc. CRI IS-Conferencing Self contained Conferencing single server. One day remote Install. Core elements inc at this time: Meeting Exchange Enterprise Audio Scott McKechnie [email protected] Bridge ,Avaya Web Conferencing (AWC) ,Conference Reservation System (CRS) ,Web Portal.

Communication Resources, Inc. CRI IS-Msg All encompassing, self contained Messaging single server. Single box- Fixed Price- One Day Install! Scott McKechnie [email protected]

Communication Resources, Inc. CRI IS-UC All encompassing, self contained Unified Communications single server. Single box- Proof of concept- 60 Day Trial- Fixed Price- Scott McKechnie [email protected] One Day Install!

DiVitas Networks Mobile Unified Communication Mobile UC, mobility overlay to the Avaya Aura CM/MM, provides seamless connectivity for dual-mode handsets. Interconnect with Rich Watson [email protected] Solution (Mobile UC) Modular Messaging provides a source for visual voicemail from the DiVitas Mobile UC client. Mobile UC is a network/handset agnostic solution for adding enterprise-FMC with broad handset options.

Enabling Technologies Corp. Email Archiving for Enables a corporation to keep all messages ( voice ,email, fax and IM) for as long as required and gives them the ability to retrieve Ellie Vollerthum evollerthum Modular Messaging them in seconds. @enablingtechcorp.com

Juniper Networks SSG 520, SSG 550 These high performance security platforms combine firewall and routing allowing customers to consolidate devices and reduce IT Shrikant Latkar [email protected] expenses. SSGs provide security and reliability VoIP requires for superior end user experience.

Mutare Enabled VoiceMail (EVM) EVM delivers voice and fax messages to the user email inbox and/or PDA with no desktop client. Works on virtually all Avaya platforms Ben Crown [email protected] and with any email system.

Mutare EVM for Modular Messaging EVM enhances MM with: 1) NO CLIENT SOFTWARE desktop option; 2) Compatibility with ANY email system; 4) Greater mobility Ben Crown [email protected] solutions; and 5) customized enhancements and flexible options for Disaster Recover and much more.

Mutare Message Mirror Message Mirror monitors the production MM on a continuous cycle, copies message information and mailbox changes/deletions, to a Ben Crown [email protected] backup server for swift recovery in the event of an outage.

SpinVox Speech to Text Read your voicemail anywhere, any time, with revolutionary Speech to Text. Your voicemail messages appear as converted text delivered SpinVox Inc. [email protected] to your desktop or mobile decive, increasing responsiveness and improving business efficiency.


Starfish Associates Starfish MM WSO Solution Automates the management of MM subscribers options for Modular Messaging. Robert Hankin [email protected]

Starfish Associates Starfish Directory Server Starfish provides management automation and directory solutions for telecommunication systems. The Starfish portfolio includes tools Robert Hankin rhankin@ and services to automate provisioning, streamline administration tasks and integrate with enterprise directories and databases. starfishassociates.com

Unimax Mailbox Manager version 5.3.0 Unimax is the developer of Mailbox Manager, the leading system administration tool for provisioning and administration of Avaya Jennifer Doctor [email protected] messaging environments. Each can be managed through a centralized Windows interface.

PartnerCompany Solution/Service name Description Contact E-mailComputer Instruments, Inc. e-IVR Computer Instruments is a voice application developer of self-service IVR, CTI, Web, Unified Communications and many off-the-shelf CI Sales Group [email protected] vertical applications such as Appointment Reminder and Absentee Notification.

DuVoice DV4 DV4 is the solution for hotel/motel messaging, automated attendant, and hosted call accounting for Bed & Breakfast and smaller Inns Jamie Elenbaas / Jon Dulude [email protected] on PARTNER. InnDesk provides web based guest administration.

Multi-Tech Systems, Inc. CallFinder GSM Celllular The CallFinder GSM gateway establishes connectivity to the public cellular network when no terrestrial infrastructure is available. Sales [email protected] Gateway It enables 911 locator services for those using the Avaya mobile network. Serves as primary voice network or PSTN service backup.

Multi-Tech Systems, Inc. MultiVOIP Models MVP130, MultiVOIP’s allow extending Analog Station ports to remote locations and/or inter office calling between 2 or more Parters over Sales [email protected] MVP130-FXS, MVP210, traditional data networks. MultiVOIP’s support voice, T.38 fax and modem connections up to 14.4K. MVP410 and MVP810

Multi-Tech Systems, Inc. MultiVOIP Models MVP210-FX, MultiVOIP FX’s allow UDP between networked Partner’s using IP stations and/or IP trunks to remote offices. Supports FXS/FXO for Sales [email protected] MVP410-FX, MVP810-FX direct analog connection, SIP, and PSTN failover. T.38 real-time fax relay and modem connections up to 14.4K.

Telcomp, Inc PICKUP Screen Pop PICKUPS is a CTI middleware that allows features such as CALLER ID screen pops to be integrated into any end user application in Larry Loveland [email protected] most computer environments.

EnGenius Technologies DuraFon Long Range The EnGenius DuraFon delivers Workplace Mobility with a simple analog interface that allows users to reach ranges of up to Douglas Bowersox douglas.bowersox Industrial Cordless Phones 250,000 sq. ft, 3000 acres and 12 floors of coverage. @engeniustech.com

Proactive Contact —PDSCompany Solution/Service name Description Contact E-mail

Amtelco eCreator eCreator is the first browser-based scripting application specifically designed to meet a blended call center’s needs. Easy Mel Carter [email protected] Drag-and-Drop design allows fast script creation, simplifying the most complex calls for agents.

Austin Logistics ActionSelect A predictive analytic solution that drives optimal account-level treatment decisions. ActionSelect quantifies the impact of each action Alan Vondrell avondrell and assigns the best, most profitable treatment based on business rules and constraints. @austinlogistics.com

Austin Logistics CallTech A patented predictive analytic best-time-to-call solution that increases right-party contacts and promises-to-pay. Using call targeting Alan Vondrell avondrell analytics, CallTech optimizes daily outbound call schedules, maximizes dollars collected or sales per agent hour. @austinlogistics.com

Austin Logistics OnQ A patented software solution that automates and centralizes campaign and policy management while ensuring call compliance. OnQ can Alan Vondrell avondrell manage multiple dialers, adding power and flexibility to your current dialing systems. @austinlogistics.com

Autonomy etalk Qfiniti Avaya Proactive Voice and screen recording for quality assurance and regulatory compliance. Observe is part of the Qfiniti platform, which delivers call Steve Graff [email protected] Contact Recording recording, agent evaluation and coaching, customer surveys, and speech analytics.

Avaya GlobalConnect Ltd Day One Pro DayOnePro is desktop application for agents, provides efficient tool for handling telephony functions like login/logout, attaching jobs, Rajneesh Kapoor rajneesh.kapoor finish call etc, offers integration hook with any IE compatible web application. @avayaglobalconnect.com


IP Phones (continued)Company Solution/Service name Description Contact E-mailFCS Computer Systems FCS i-Services FCS i-Services integrates with existing IP phones system in hotels to deliver power-packed, multi-function voice communication and Mike Gray [email protected] data solutions to the in-room mobile phone.

Jabra GN Netcom GN 8120 USB The GN Netcom GN 8120 USB combines a digital USB-to-headset adapter with inline softphone call controls for quick and easy access Bill Orlansky [email protected] to the most common calling functions on the Avaya IP Agent softphone.

KONFTEL Konftel 60W Konftel is a leading manufacturer of Conference Phones with a unique and patented sound technology OmniSound TM. Konftel turns Clarence Jacobson [email protected] Avaya endpoints into conference phones.

PensEra TimeKM Extend VoIP 1.0 TimeKM Extend - VoIP for Avaya is a non-intrusive interface that engages on commencement of a voice communication. It provides the Mel Squires [email protected] user a simple selection process to capture a project/matter code for billing or other tracking purposes. The call data can be used for either or both time and cost recovery purposes.

ProTel Communications Ltd. Spotlight Real-Time Collaboration (RTC) solution for enterprise, allowing the intercommunication via voice and text messaging amongst IP Jovita Chan [email protected] phonesets with features including LDAP Corporate Directory, Click-to-Call, Preset Text-Message Selection, Text-Messages and Broadcast.

Resource Software Revolution Web Call Revolution Web Call Accounting is a 100% browser based solution that can allocate telecom costs to individuals, departments or cost Steve Ginter [email protected] International Ltd. Accounting centers. It is equipped with an embedded SQL database engine, built-in web server and automated reporting.


Proactive Contact — PDS (continued)Company Solution/Service name Description Contact E-mail


Envision Click2Coach Click2Coach provides contact center supervisors with the training, quality monitoring and evaluation tools they need to develop agents Envision [email protected] who have the skills and knowledge to provide consistently superior customer service.

IQ Services Dialer Load Testing Proactive testing and actionable results for an outbound dialer solution to ensure it performs as designed or for a predictive dialer Jim Miller [email protected] solution to ensure it complies with FTC rules.

NICE Systems Nice Call Recording and NICE recording and quality management products provide comprehensive and highly scalable solutuions to capture, evaluate, analyze NICE [email protected] NICE Perform and improve interactions in a VoIP, traditional TDM or hybrid environment.

Spescom DataVoice DataVoice Libra Recording Leading Risk Mitigation and Performance Management solutions that help Avaya Proactive Contact users maximize efficiency, Spescom DataVoice [email protected] Solution (CM) customer satisfaction and ROI. Product Support

Universal Recovery Accellerator UniversalSystems’ patented solution works in the outbound center. Utilizing our unique process and technology, call centers see a 35% David Winters dwinters Systems Inc. increase in their outbound dialing. UniversalSystems delivers more RPC to your agents. @universalsystems.net


Verint Systems Inc. Impact 360 Compliance The Compliance Package provides software-based call recording for IP, TDM or mixed environments. It is co-developed with Avaya for Verint Sales Support [email protected] Package out of box integration to Proactive Contact/PDS.

Verint Systems Inc. Impact 360 Quality The Quality Monitoring Package combines quality monitoring/call recording, e-learning, and peformance management to accurately Verint Sales Support [email protected] Monitoring Package Monitoring Package gauge a contact center’s performance, identify trends and opportunities, and streamline processes.


Verint Systems Inc. Impact 360 Recording, QM, Impact 360 is a unified platform for contact center recording, QM, and analytics that captures and mines customer interactions for Verint Sales Support [email protected] and Analytics critical business insights to improve performance inside and outside the contact center.

Verint Systems Inc. Impact 360 Workforce The Workforce Optimization Package combines quality monitoring/call recording, workforce management, performance management, Verint Sales Support [email protected] Optimization Package and e-learning. This analytics-driven solution optimizes agent performance, reduces risk, and improves contact center operations.

VPI Activ! Intelligence Maximize contact center performance and accountability. Deliver targeted, actionable intelligence from your PDS and other data sources VPI Technical Support [email protected] Performance Management to employees in real-time to empower them to increase sales and operational efficiencies.

Quick EditionCompany Solution/Service name Description Contact E-mail

Services — Custom ApplicationsCompany Solution/Service name Description Contact E-mail

Multi-Tech Systems, Inc. MultiAccess ACS MultiAccess ACS analog communications server, paired with Avaya Quick Edition, enables end users and business partners to manage Sales [email protected] Model MA100-1M their phone system from a remote location utilizing a V.92 Internet connection.

Accuvoice System Integrator Accuvoice, an Avaya partner and Woman-owned Business Enterprise (WBE) Self-service Voice Response provider, delivers on time/ Maralee Pope [email protected] budget, expertly managed, highly usable, great payback/ ROI, improved revenue/ cost Solutions to Customers.

ASA Solutions, Inc. System Integrator ASA specializes in IVR self-service application development and host integration. ASA can assist with all aspects of an IVR project Kal Bhakta [email protected] including overall project management, requirements gathering, design, development and deployment.

Blackbird Professional System Integrator Fulfill your promises! Blackbird offers expert integration and implementation services to deliver your customer solutions. Avaya Richard Cook richcook Services Inc. Contact Center Express, AES, Voice Portal, Witness Impact 360, custom CTI, and more! @blackbirdpros.com

CCT Solutions System Integrator Offers Contact Center Consulting and System Integration Solutions Projects for large and medium enterprises. We are focused on Avaya CCT Solutions GmbH [email protected] Communication Manager, AES, CTI, Interaction Center, Voice Portal and Voice Recording.

Centurion System Integrator IVR applications for Utilities, Banks, Credit Unions, Insurance, State and Local Government; AutoAttendant and Outbound Dial Larry Hamrick [email protected] Notification. Packaged applications include Survey Builder, Callback Messaging, Terminal Emulation and TBCT Call Router.

Communication Resources, Inc. System Integrator We provide unrivaled Consulting, Professional Services, and System Integration for AES, MOC, OCS, IBM Sametime, Octel, Avaya one-X Paul Leatherman [email protected] Portal, Speech, and Mobile, Meeting Exchange and Communication Manager.

Cross Professional Services System Integrator Cross Professional Services (CPS) Provides consulting and implementation services across all Avaya platforms, including Avaya ACM, Dena Balabas dbalabas Contact Center, CMS, CCE, CTI, AES, SES, Proactive Contact, VP, IR, and MM… and more. @crosstelecom.com

Digital DataVoice,Corp. System Integrator Avaya’s Self Service / Assisted Self Service Application Development, Managed Services Program, Consulting, Professional Services, Doug Nelson [email protected] IC, CCE, CT, Voice Portal and IR, Dialog Designer, Speech Reco, solutions to enterprise level customers.

Empirix System Integrator Consulting, professional services and system integration. Jason Humblias [email protected]

Enabling Technologies Corp. System Integrator A specialized consulting and integration practice focused exclusively on messaging, offering integrations between Exchange Archival Ellie Vollerthum evollerthum Solution and Modular Messaging as well as AES and OCS integrations. @enablingtechcorp.com

713-944-6200 • [email protected]©Copyright 2009 Spectrum Corporation. M122AE0109


Services — Custom Applications (continued)Company Solution/Service name Description Contact E-mailFiebig+Team GmbH System Integrator fiebig+team GmbH operates in the German and European market as a systems integrator and service provider, delivering cutting-edge Sven Weisheit [email protected] corporate communication solutions, for call- and contact centers, based on AIC, CCE, AES, ACM, AVAYA IQ.

Geomant, Inc. (dba SimpliCTI System Integrator SimpliCTI, founded in 1996, provides unparalleled integration services for Avaya Interaction Center, Contact Center Express, Customer Debbie Jones [email protected] Software Solutions in NAR) Interaction Express (CIE), IR and Voice Portal, PDS, PCS, call recording solutions, plus miscellaneous.

GM Voices, Inc. System Integrator GM Voices provides professionally-recorded voice prompts for all Avaya applications including Voice Portal, Dialog Designer and the Theresa Lelux [email protected] Avaya Contact Center. Professional translations and high-quality prompts increase the effectiveness of your customers’ Avaya applications in every language.

Gold Systems System Integrator Gold Systems develops telephone-based self-service applications utilizing IVR, text-to-speech and speech recognition for enterprise Randy Henry [email protected] clients. Applications like Password Reset, account status, and account payments save money while improving customer satisfaction.

InfinityCTI, Inc. System Integrator InfinityCTI is an application development/integration company, which works with Avaya, and its partners providing application Frank Guthrie [email protected] development/integration services for IVR (Conversant/AIR), CTI (Contact Center Express, AVCT, AES), PBX, and CMS technologies.

InteractCRM System Integrator Service Applications. Thin client to handle multi channel contact center functionality from Avaya used AES, AIC. Snehal Patel [email protected]

Interactive Northwest, Inc. System Integrator Interactive Northwest, Inc. (INI) delivers customer satisfaction in Voice Portal/IR self-service environments. Solutions include INI’s Debbie Kauffman [email protected] (INI) Project Life Cycle Process, addressing customer business needs by focusing on service and measurable ROI.

IQ Services Comprehensive Testing Integrated IP Telephony testing; Application Feature testing; Disaster Recovery/Business Continuation testing; VoIP call quality Jim Miller [email protected] Services measurement; test plan definition, regression testing; benchmark testing; CLEC access validation.

IQ Services System Integrator Remote validation of key elements of a UC/enterprise telephony solution including ringouts of dial plan, voicemail (deposit & retrieve), Jim Miller [email protected] inbound & outbound trunks; inbound & outbound load tests.

IQ Services System Integrator Remote control of onsite traffic generation and monitoring test equipment to validate connectivity and measure QoS between regions of Jim Miller [email protected] a UC telecommunications solution.

LVS Consulting System Integrator Profound scanning of the contact centre operations and Load Testing across all the different Contact Centre Media Channels. Lode Vande Sande [email protected]

MultiVision Communications System Integrator MultiVision’s automated Proactive Outbound solutions have the ability to offer intelligent outbound solutions in Voice, SMS and Email. Todd Rutherford [email protected] MultiVision’s solutions work in Predictive, Power, Preview and Agentless camaign modes.

NewFound Technologies System Integrator Self Service and Advanced Speech Recognition consulting, professional services, and systems integration on the latest Avaya platforms Larry Bame [email protected] and application development tools as well as previous Avaya IVR platforms and tools.

Nuance — System Integrator Nuance is certified in IC, CCE, CT, VP and IR, delivering customer interaction solutions. Through systems integration expertise and Steven Krawczyk steven.krawczyk was Multivision caller experience understanding, we bring together the latest technologies for IVR, speech, CTI, call routing, and agent desktops. @nuance.com

Nuance — System Integrator Nuance’s automated Proactive Outbound solutions have the ability to offer intelligent outbound solutions in Voice, SMS and Email. Todd Rutherford todd.rutherford was Multivision MultiVision’s solutions work in Predictive, Power, Preview and Agentless camaign modes. @nuance.com

ObjectTel, Inc. System Integrator System Integrator. Technology Outsource Partner. Custom Software Development. Flagship offer is CLASSONE Dispatch which Todd Lehmann [email protected] provides state of the art dispatch solutions and radio/voice interoperability integrated with Avaya CM, MX and AES platforms.

Performance Technology System Integrator PTP provides end-to-end systems integration from up front consulting, to application development, to ongoing maintenance and Lynn Olson lynn.olson Partners (PTP) support. Our delivery methodology is standards-based using J2EE and .NET based application frameworks. @performtechnology.com

Real Soft, Inc. System Integrator RSI supports Avaya secure IVR and Contact Center opportunities with pre-sales effort, custom application development, proof of Guy Miller [email protected] concept, integration services, OAM&P tools, training and maintenance.

Relational Technology System Integrator Relational Technology Solutions(RTS) provides custom IVR application development for Avaya Self Service products. RTS also provides Stephen Rike [email protected] Solutions application development and integration services for the Avaya ACM, CCE, AES, and SES products. RTS is also an SAP-coded ISV.

Sabio Ltd System Integrator Sabio is an innovative contact centre services and solutions company wholly focused on maximising contact centre performance for its Leigh Hopwood [email protected] customers. Sabio offers business consulting, technology integration and outsourced services.

Servion Global Solutions System Integrator Consulting, Professional Services and System Integration. Chris Mills [email protected]

Swampfox Inc. System Integrator Swampfox is the choice for Voice Portal or Call Center professional services. Having developed VP and one-X Speech, we have Bob Cooper bob.cooper extensive experience in VoiceXML, CCXML, SIP and video. @swampfoxinc.com

Sympalog Voice Solutions System Integrator Sympalog is specialised in the design and implementation of high quality voice self service solutions based on Avaya Self Service Juergen Haas [email protected] GmbH portfolio; Sympalog also delivers consulting and integration services.

The Primas Group System Integrator Primas provides contact centers with in-depth industry vertical expertise for platform updates, speech application development, Post Hank Groman [email protected] Call Survey, custom integrations of PDS, support, maintenance and upgrade to VXML.

Unimax System Integrator Unimax develops Web-based provisioning and specific MAC automation solutions tailored to improve the business processes within an Jennifer Doctor [email protected] organization. All solutions leverage the same core frame work of the Unimax patented 2nd Nature framework.

VEXIS Systems System Integrator Leading provider of enterprise applications and contact center solutions with core expertise in creating measurable customer David Baker [email protected] experience solutions on time/on budget for self service channels including IVR/ Speech, CTI, Web and integration of disparate, multi-vendor systems.

Viable Resources, Inc System Integrator Viable Resources specializes in consulting and delivering professional services to the contact center marketplace. Working with Ann Foote [email protected] Business Partners, our expertise enables the delivery of complex solutions including Witness and CCE.

Yantrasoft System Integrator Provides value-added professional services across all the Avaya products and platforms, specializing in self service solutions. Bill Whisenhunt bill.whisenhunt @yantrasoftware.com

SIP Application ServerCompany Solution/Service name Description Contact E-mail

SIP Enablement ServicesCompany Solution/Service name Description Contact E-mail

Dialogic IP Media Server A carrier-grade, software-based product that leverages the simplicity, openness, and flexibility of SIP, VoiceXML, and MSCML to Mike Chapman [email protected] help provide a cost-effective, scalable IP media server solution.


Agito Networks RoamAnywhere Mobility Agito’s RoamAnywhere Mobility Router offers an innovative approach to mobilize voice providing additional benefits of fixed mobile Agito Sales [email protected] Router convergence that significantly improve the enterprise user’s ability to effectively communicate and conduct business.

Dialogic Dialogic 2000 Media Gateway 24 - 120 port T1/E1 media gateway appliances that seamlessly merges traditional PSTN / PBX technology with IP networks. Superior Vince Connors [email protected] Series (DMG2000) PBX interoperability for connecting multi-vendor sites via VoIP and enabling IP applications.

Dialogic Dialogic IMG 1010 Media Scalable 96 to 1024 port, carrier-grade VoIP gateway that supports both media and signaling. Provides any-to-any voice network James Rafferty [email protected] Gateway (former Cantata connectivity; SIP services into PRI, CAS, and SS7 networks, plus IP-to-IP transcoding. IMG 1010)

Dialogic Dialogic Converged Services High-performance, carrier-grade, and open programmable media platforms with integrated signaling capabilities for delivering enhanced Michael Chapman michael.chapman Platform (former Cantata telecommunications services. @dialogic.com CSP 2090)

DiVitas Networks Mobile Unified Communication Mobile UC, mobility overlay to the Avaya CM/SES, provides seamless connectivity for dual-mode handsets. Mobile UC is a network/ Rich Watson [email protected] Solution (Mobile UC) handset agnostic solution for adding enterprise-FMC with broad handset options.

G-Tek Electronics Sdn. Bhd. AQ 10x Series SIP IP Phones Cost effective, Power over Ethernet (PoE) Support, Speakerphone, Headset Support, International CLID to 16 Characters, Backlit Display, Vincent Hoh [email protected] Call Waiting Feature, 2 Ethernet Ports (LAN & WAN), 10 Programmable Keys, Hold, Transfer, Conference, Redial,, Forward Keys.

G-Tek Electronics Sdn. Bhd. HL 20x Series SIP IP Phones Cost effective, Power over Ethernet (PoE) Support, Speakerphone, Headset Support, 4 context sensitive feature keys,, Backlit Graphical Vincent Hoh [email protected] Display, 2 Ethernet Ports (LAN & WAN), 16 Programmable Keys, 802.1 p/q support…. and More.


Raytheon ACU-2000 IP The ACU-2000 IP helps businesses enable communications between two-way radio systems and session initiation protocol (SIP) Keith McDonald keith.mcdonald telephones, networks and devices. @raytheon.com

Sipera Systems Inc Sipera UC-Sec Security Sipera UC-Sec products offer enterprises and service providers comprehensive, high-performance VoIP security solutions that protect, Dean Roth [email protected] Products control and enable real-time unified communications such as VoIP, IM, video and other collaboration applications in a Unified Communications environment.

Teledex LLC Teledex iPhone Teledex iPhone SIP LD series (color touch display) and SIP ND series (non-display) IP phones help businesses deliver cutting-edge Laura Powers [email protected] content, applications and services to hotel guestrooms, driving revenue and reducing operating expenses.

UniData Communication WPU-7700 SIP WiFi phones UniData is one of the world’s foremost provider of Wi-Fi phone products and offers the most reliable Wi-Fi phone customization to Chan, Chung [email protected] Systems, Inc. enterprise solution and their service provider platform.

WirelessCompany Solution/Service name Description Contact E-mailExtreme Networks Altitude Access Points High-performance, 802.11 a/b/g/n access points support distributed architectures with intelligent traffic management for exceptional Lisa Stillwell lstillwell voice performance. Energy efficient designs can be powered from standard 802.3af PoE power source ease installation. @extremenetworks.com

Extreme Networks Summit WM Wireless Wireless LAN solutions from Extreme Networks provide a highly scalable , secure and robust wireless solution to the enterprise Lisa Stillwell lstillwell LAN solutions workforce. Supports unified communications with high-performance mobility and exceptional voice performance. @extremenetworks.com

Motorola Wireless LAN: RFS6000, Motorola offers the only scaleable, voice ready wireless LAN that combines security, fast roaming, automatic RF management, mesh John Vincent [email protected] RFS7000, AP300, AP5131 support, Adaptive AP and Avaya compliance in a single wireless switch.

Multi-Tech Systems, Inc. CallFinder GSM Celllular The CallFinder GSM gateway establishes connectivity to the public cellular network when no terrestrial infrastructure is available. Sales [email protected] Gateway It enables 911 locator services for those using the Avaya mobile network.

Multi-Tech Systems, Inc. MultiVOIP GSM The MultiVOIP GSM cellular gateway establishes connectivity to the public cellular network when no terrestrial infrastructure is available. Sales [email protected] SIP-to-Cellular Gateway It enables 911 locator services for those using the Avaya mobile network and routes calls from SIP end points on a VOIP network to locations outside the VOIP system through the cellular network.


Buyer’s Guide to the Avaya DevConnect Program, Former Nortel Developer Program Partners.The companies listed below were members of the Nortel Developer Program and are now a part of the Avaya DevConnect program. Partners’ compliance tested solutions are listed by the following categories of former Nortel Products:• Voice MultiMedia• Contact Center• ENT Security• ENT Network and Security ManagementFor more information on the new Avaya, go to www.avaya.com/nortel. For more information on the Avaya DevConnect Program and a list of members, go to www.avaya.com/eco-system.

Voice MultiMediaDeveloper Company Company Web Address Product Name Solution Focus/Solution Brief Download

724 Solutions www.724.com Seamless Messaging 724’s Seamless Messaging enables messaging between FMC enterprise and mobile net.

Acme Packet www.acmepacket.com Net-Net Session Director 4250 Session Border Controller for Optimum Interactive Communications.

AdvaTel www.advatel.com.au PhoneEasy Desktop PhoneEasy Desktop combines your phone, email & PC based SMS in one solution. http://www.nortel.com/prd/dpp/product/prodpages/collateral/advatel_phoneeasy.pdf

AdvaTel www.advatel.com.au PhoneEasy IP Console PhoneEasy IP Console puts the benefits of a hardware console on the PC screen. http://www.nortel.com/prd/dpp/product/prodpages/collateral/advatel_phoneeasy.pdf

Algo Communication Products Ltd. www.algosolutions.com 1201 CallBox Algo 1201 CallBox for Nortel’s APP Pack Solution Suite for BCM. http://www.nortel.com/prd/dpp/product/prodpages/collateral/algo_callbox_select.pdf

Algo Communication Products Ltd. www.algosolutions.com Digital AuxBox Digital desktop voice recording capability. http://www.nortel.com/prd/dpp/product/prodpages/collateral/algo_digital_auxbox.pdf

Algo Communication Products Ltd. www.algosolutions.com Enterprise Call Recorder (ECR) Software Professional Multi-User Call Recording & Monitoring Solution. http://www.nortel.com/prd/dpp/product/prodpages/collateral/algo_ecr.pdf

Algo Communication Products Ltd. www.algosolutions.com USB Analog Terminal Adapter (ATA) USB ATA for Nortel IP Softphone 2050. http://www.nortel.com/prd/dpp/product/prodpages/collateral/algo_ata.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for Microsoft Dynamics CRM and Nortel CTI Enablement of Microsoft Dynamics CRM. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for mySAP CRM and Nortel Pre-packaged integration between mySAP CRM and Nortel call center solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for PeopleSoft CRM and Nortel Pre-packaged integration between PeopleSoft CRM and Nortel call center solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for salesforce.com and Nortel Pre-packaged integration between salesforce.com CRM and Nortel CC solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for Siebel 7 and 8 and Nortel Pre-packaged integration between Siebel CRM and Nortel call center solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

Amcom Software, Inc. www.amcomsoft.com Ali Alert for ESA To ensure that E911 messages generated are captured and sent to the proper users.

Amcom Software, Inc. www.amcomsoft.com AnswerPro Intelligent Console and Directory for Corporate Environments.

Amcom Software, Inc. www.amcomsoft.com Eclipse CDR

Amcom Software, Inc. www.amcomsoft.com IntelliDESK PC-based Intelligent Console and Enterprise Directory.

Amcom Software, Inc. www.amcomsoft.com IntelliSPEECH Speech-Enabled Access to the SDC Comprehensive Database.

Amcom Software, Inc. www.amcomsoft.com MediCall HealthCare Intelligent Console System.

Amcom Software, Inc. www.amcomsoft.com Smart Console with Phone Server CTI Attendant Workstation for high-volume, mission-critical call centers. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amcom_smart_console.pdf

Amcom Software, Inc. www.amcomsoft.com STARchive On-demand call recording, archiving and email delivery system of .wav file.

Amcom Software, Inc. www.amcomsoft.com WakeXpress Enhanced Guest Wakeup System Guest entry / Character call.

Amcom Software, Inc. www.amcomsoft.com XpressDesk Hospitality Intelligent Attendant Console and Automated Guest Wakeup System.

AudioCodes Inc. www.audiocodes.com Mediant 1000/2000 SIP PRI Gateway The Mediant provides a low cost, high density SIP to PRI Gateway. http://www.nortel.com/prd/dpp/product/prodpages/collateral/audiocodes_medi ant_1000_2000.pdf

AudioCodes Inc. www.audiocodes.com Mediant 3000 High Availability VoIP Media and Transcoding Gateway.

AudioCodes Inc. www.audiocodes.com MediaPack Series VoIP gateways with 2-24 analog ports. http://www.nortel.com/prd/dpp/product/prodpages/collateral/audiocodes.pdf

Audiotext Telecom AG www.attag.ch AMX Alarm Management System to centralize enterprise security needs.

Avotus Corporation www.avotus.com Avotus ICM Usage Management (f/k/a Avotus Enterprise) Single, actionable environment for comm. management. http://www.nortel.com/prd/dpp/product/prodpages/collateral/avotus_icm.pdf

Avotus Corporation www.avotus.com Avotus Professional Collect, cost, consolidate, and report on communications data. http://www.nortel.com/prd/dpp/product/prodpages/collateral/avotus_prof.pdf

Chrysalis Software, Inc. www.chrysalis.net Sonata Screen pops for increased customer service and productivity. http://www.nortel.com/prd/dpp/product/prodpages/collateral/chrysalis_sonata.pdf

Conveyant Systems, Inc. www.conveyant.com TeleDirectory IP for Nortel CS 2000/2100 TeleDirectory IP Attendant Console which interfaces to the Nortel CS 2000 & 2100.

Conveyant Systems, Inc. www.conveyant.com TeleDirectory PC Console - for M1 and CS 1000 PC-based Attendant Console interfacing to M1 and CS 1000 via PCCIU or 2250. http://www.nortel.com/prd/dpp/product/prodpages/collateral/conveyant.pdf

Datapulse www.datapulse.com Intuition 1000 PC Attendant Console solution for Meridian 1 and Communication Server 1000. http://www.nortel.com/prd/dpp/product/prodpages/collateral/datapulse_intuition_sbc.pdf

Datapulse www.datapulse.com Intuition 2000 Screen-based operator positions for attendants.

Datapulse www.datapulse.com Intuition Agent Provides a contact centre agent with call handling/directory search capabilities. http://www.nortel.com/prd/dpp/product/prodpages/collateral/datapulse_intuition_agent.pdf

Datapulse www.datapulse.com Intuition Gateway Intuition Gateway is a screen-based operator solution for IP systems. http://www.nortel.com/prd/dpp/product/prodpages/collateral/datapulse_intuition_gateway.pdf

Datapulse www.datapulse.com Precision Web-based call reporting tool. http://www.nortel.com/prd/dpp/product/prodpages/collateral/datapulse_precision.pdf

Datapulse www.datapulse.com Progression Enterprise Progression from Datapulse delivers applications to Nortel IP phones. http://www.nortel.com/prd/dpp/product/prodpages/collateral/datapulse_progression.pdf

Datapulse www.datapulse.com Progression Trader Assist Progression Trader Assist extends IPC Turret functions to Nortel IP phones. http://www.nortel.com/prd/dpp/product/prodpages/collateral/ datapulse_progression_trader_select.pdf

empix evolve srl www.empixevolve.com xtension EVOLVE Corporate directory, fax server, Skype gateway and extension mobility. http://www.nortel.com/prd/dpp/product/prodpages/collateral/empix_evolve.pdf

eTelemetry www.etelemetry.com LENS Appliance On-Site Notification System for Emergency Response with CS 1000. http://www.nortel.com/prd/dpp/product/prodpages/collateral/etelemetry_lens.pdf

eTelemetry www.etelemetry.com LENS Software S/W based Emergency Notification System for On-Site Notification with CS 1000. http://www.nortel.com/prd/dpp/product/prodpages/collateral/etelemetry_lens.pdf

eTelemetry www.etelemetry.com Locate911- N E911 Location Information Service and On-Site Notification. http://www.nortel.com/prd/dpp/product/prodpages/collateral/etelemetry_locate911.pdf

FCS Computer Systems www.fcscs.com FCS eConnect Hotel service dispatch and management via wireless devices.

FCS Computer Systems www.fcscs.com FCS iServices Drive content to IP phones for hotel guests. http://www.nortel.com/prd/dpp/product/prodpages/collateral/fcs_select.pdf

FCS Computer Systems www.fcscs.com WinSuite Hotel call accounting and universal billing.

FROX Communication www.frox.com Sigma Plus All-in-One network management platform for small, medium and enterprise. http://www.nortel.com/prd/dpp/product/prodpages/collateral/frox_sigma_plus.pdf

G-Tek Electronics Sdn. Bhd. www.g-tekgroup.com AQ-101 (aka QuickPhones QA-241) AC-powered Single Line SIP Phone with IP and Legacy Telephony Functionality.

G-Tek Electronics Sdn. Bhd. www.g-tekgroup.com AQ-102 (aka QuickPhones QA-242) AC/PoE-powered Single Line SIP Phone with IP and Legacy Telephony Functionality.

G-Tek Electronics Sdn. Bhd. www.g-tekgroup.com HL-201 (aka QuickPhones QB-241) AC-powered 2-Line SIP Desk Phone with IP and Legacy Telephony Functionality.

G-Tek Electronics Sdn. Bhd. www.g-tekgroup.com HL-202 (aka QuickPhones QB-242) AC/PoE-powered 2 Line SIP Desk Phone with IP and Legacy Telephony Functionality.

G-Tek Electronics Sdn. Bhd. www.g-tekgroup.com MB-102H (aka QuickPhones QA-132) Single Line Hospitality Bathroom SIP Phone.

G-Tek Electronics Sdn. Bhd. www.g-tekgroup.com MT-102H (aka QuickPhones QA-131) Single Line Hospitality Bedside SIP Phone.

Geomant Inc. www.geomant.com Geomant MWI for Exchange Server 2007 MWI2007 extends MS Exchange 2007 with Message Waiting Indicator capability . http://www.nortel.com/prd/dpp/product/prodpages/collateral/geomant.pdf

Interalia, Inc. www.interalia.com Conference Bridge 800 A cost-effective entry level teleconferencing solution. http://www.nortel.com/prd/dpp/product/prodpages/collateral/interalia_confbridge800.pdf


Interalia, Inc. www.interalia.com iProMOH Music/Message On Hold. http://www.nortel.com/prd/dpp/product/prodpages/collateral/interalia_ipromoh.pdf

Interalia, Inc. www.interalia.com SBX Call Processing/Music on Hold. http://www.nortel.com/prd/dpp/product/prodpages/collateral/interalia_xmu_sbx.pdf

Interalia, Inc. www.interalia.com XMU+ Call Processing/Music on Hold. http://www.nortel.com/prd/dpp/product/prodpages/collateral/interalia_xmu_sbx.pdf

IPC Information Systems www.ipc.com Alliance MX IPC’s Alliance MX and Nortel Provide Winning Solution for Financial Services. http://www.nortel.com/prd/dpp/product/prodpages/collateral/alliancemx.pdf

ISI Telemanagement Solutions, Inc. www.isi-info.com Infortel Select Call Accounting, Billing, and Business Intelligence Reporting. http://www.nortel.com/prd/dpp/product/prodpages/collateral/isi_infortel.pdf

ITEL www.itel-business-solutions.com Console for BCM (aka BCM Console) PC Attendant Console for Business Communications Manager (BCM). http://www.nortel.com/prd/dpp/product/prodpages/collateral/itel_console_for_bcm.pdf

ITEL www.itel-business-solutions.com Dial by Name DeskTop for BCM (aka BCM Dial by Name DeskTop) Interactive Company-wide Telephone Directory with Desktop PC client. http://www.nortel.com/prd/dpp/product/prodpages/collateral/itel_dialbyname_select.pdf

ITEL www.itel-business-solutions.com Dial by Name for BCM (aka BCM Dial by Name) InteractiveTelephone Directory. http://www.nortel.com/prd/dpp/product/prodpages/collateral/itel_dialbyname_select.pdf

ITEL www.itel-business-solutions.com Hospitality for BCM (aka BCM Hospitality) Hospitality for BCM provides a 5 Star suite of hospitality features. http://www.nortel.com/prd/dpp/product/prodpages/collateral/itel_hospitality.pdf

ITEL www.itel-business-solutions.com WallBoard for BCM (aka BCM Wallboard) IP-enabled Call Center WallBoard. http://www.nortel.com/prd/dpp/product/prodpages/collateral/itel_wallboard_for_bcm.pdf

Komutel www.komutel.com CALL Analyzer Web based Call Reporting Solution.

Komutel www.komutel.com CALL Navigator Desktop Solution providing Call Control, Presence and Directory Functions.

Komutel www.komutel.com Console.NET Browser-based Attendant Console for Business Communications Manager and Norstar, http://www.nortel.com/prd/dpp/product/prodpages/collateral/komutel_console.net_select.pdf

Komutel www.komutel.com CRM Integrator Integration of CRM applications, such as Outlook and ACT!, to BCM & Norstar.

Komutel www.komutel.com SIT BCM PC Attendant Console.

Komutel www.komutel.com SIT PBX PC Attendant/Operator Console for CS 1000 and Meridian 1. http://www.nortel.com/prd/dpp/product/prodpages/collateral/komutel_compat.pdf

Media5 fka Mediatrix www.mediatrix.com 1102 Gateway VoIP gateway with 2 analog ports and 1 ethernet port.

Media5 fka Mediatrix www.mediatrix.com 1204 Gateway VoIP gateway with 4 FXO ports.

Media5 fka Mediatrix www.mediatrix.com 3500/3600 PRI Gateway Series Digital Gateway for ISDN BRI, or T1/E1 PRI.

Media5 fka Mediatrix www.mediatrix.com 4100 Gateway Series Cost-effective VoIP Gateways offer 4, 8, 16 or 24 FXS ports.

Media5 fka Mediatrix www.mediatrix.com 4400 Series Digital Gateways Mediatrix 4400 Series Digital Gateways.

Mertek www.mertekjcs.com JCS Cable Assembly Simplified cabling solutions for M1 and CS 1000 IPE modules.

Mutare Software www.mutare.com EVM Visual Voice for Nortel Software based transcription of CallPilot voicemail to text. http://www.nortel.com/prd/dpp/product/prodpages/collateral/mutare_select.pdf

NetIQ dba Attachmate www.netiq.com NetIQ AppManager Provides performance and availability for Nortel solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/netiq_appmanager.pdf

NetIQ dba Attachmate www.netiq.com NetIQ Vivinet Diagnostics Pinpoints call quality problems in Voice over IP networks. http://www.nortel.com/prd/dpp/product/prodpages/collateral/netiq_vivinet_diagnostics.pdf

NICE Systems Limited www.nice.com NICE Perform NICE Perform captures interactions to create insights.

Nxi Communications Inc. www.nxicom.com NTS Voice mail, auto attendant, and IVR accessibility for the deaf.

Oak Telecom, Ltd. www.oak.co.uk Smart Phone A PC soft-phone.

Oak Telecom, Ltd. www.oak.co.uk Smart Server Server application.

Plant Equipment, Inc. www.peinc.com VESTA Reliable, feature-rich, CTI application for the 911 call center. http://www.nortel.com/prd/dpp/product/prodpages/collateral/plant_vesta.pdf

Professional Computing Resources, Inc. www.pcr.com COMIT Technology Management System COMIT is a Service Provisioning and Asset management tool.

Professional Resource Management, Inc. www.prminc.com Desk/Flex Web based reservation system for shared workspaces. http://www.nortel.com/prd/dpp/product/prodpages/collateral/prm_deskflex.pdf

Quintum Technologies www.quintum.com Quintum Tenor AF Series (2-8 Ports) H.323VoIP gateway. http://www.nortel.com/prd/dpp/product/prodpages/collateral/quintum_tenor.pdf

Quintum Technologies www.quintum.com Quintum Tenor AX Series (8-24 Ports) SIP & H.323 VoIP gateway with 8-24 analog ports. http://www.nortel.com/prd/dpp/product/prodpages/collateral/quintum_tenor.pdf

Real Time Monitors, Inc. www.rtmi.com Switch Expert Fault, Configuration, Accounting, Performance & Security (FCAPS). http://www.nortel.com/prd/dpp/product/prodpages/collateral/realtime_select.pdf

RedSky Technologies, Inc. www.redskytech.com E911 Manager E911 Manager is the only fully automated PBX ALI management tool. http://www.nortel.com/prd/dpp/product/prodpages/collateral/redsky_e911_manager.pdf

Resource Software International Ltd. www.telecost.com Revolution Web Call Accounting Revolutionary browser based call accounting software for small & medium business. http://www.nortel.com/prd/dpp/product/prodpages/collateral/rev_web_call_acctg.pdf

Resource Software International Ltd. www.telecost.com Shadow CMS Shadow CMS Provides Communication Management Solutions for Every Enterprise. http://www.nortel.com/prd/dpp/product/prodpages/collateral/rsi_shadow_cms.pdf

Resource Software International Ltd. www.telecost.com Telecost CMS Telecost CMS Provides Communication Management Solutions for Every Enterprise. http://www.nortel.com/prd/dpp/product/prodpages/collateral/rsi_telecost_cms.pdf

Resource Software International Ltd. www.telecost.com tools CTI Pack Turbo Charge Your BCM and Norstar With Exclusive Productivity Tools from RSI. http://www.nortel.com/prd/dpp/product/prodpages/collateral/rsi_tools4cti.pdf

Resource Software International Ltd. www.telecost.com tools OSN Immediate E911 On-site Notification. http://www.nortel.com/prd/dpp/product/prodpages/collateral/rsi_toolsosn.pdf

Resource Software International Ltd. www.telecost.com Visual Rapport Integrated visual console for real time status, call logging and messaging. http://www.nortel.com/prd/dpp/product/prodpages/collateral/visual_rapport.pdf

Resource Software International Ltd. www.telecost.com Visual Rapport Analyzer Web-based Call Reporting Solution.

Resource Software International Ltd. www.telecost.com Visual Rapport Console.NET Browser-based Attendant Console for Business Communications Manager and Norstar.

Resource Software International Ltd. www.telecost.com Visual Rapport Integrator Integration of CRM Applications to Nortel Small/Medium Business Platforms.

Resource Software International Ltd. www.telecost.com Visual Rapport Navigator Desktop Solution providing Call Control, Presence and Directory Functions.

Sipera Systems www.sipera.com IPCS 210/310/410/510 Comprehensive, High-Performance Security for VoIP and Unified Communications.

Sipera Systems www.sipera.com IPCS 210/310/410/510 for CS 2100 Comprehensive, High-Performance Security for VoIP and Unified Communications.

Sipera Systems www.sipera.com UC-Sec for CS 2100 Comprehensive, High-Performance Security for VoIP and Unified Communications. http://www.nortel.com/prd/dpp/product/prodpages/collateral/sipera_uc_sec_select.pdf

Soft-ex www.soft-ex.net Optimiser Optimiser - next generation desktop voice management solution. http://www.nortel.com/prd/dpp/product/prodpages/collateral/softex_optimiser.pdf

Soft-ex www.soft-ex.net Ringmaster RingMaster is an advanced call management solution. http://www.nortel.com/prd/dpp/product/prodpages/collateral/softex_ringmaster.pdf

Soft-ex www.soft-ex.net SwitchMinder Proactive Voice Security Management system. http://www.nortel.com/prd/dpp/product/prodpages/collateral/softex_switchminder.pdf

Stratus www.stratus.com ftServer 4410 Provides unsurpassed availability for mission critical Nortel contact centers. http://www.nortel.com/prd/dpp/product/prodpages/collateral/stratus_ftserver_select.pdf

Symon Communications, Inc. www.symon.com Symon Enterprise Server (SES) Real-Time Messaging & Alerting for Desktops & IP Wireless Wallboards. http://www.nortel.com/prd/dpp/product/prodpages/collateral/symon_ses_select.pdf

T-Metrics, Inc. www.tmetrics.com PhoneGroups IP BLF Server for CS 1000 Enables operators to view the real-time status of hundreds of extensions.

T-Metrics, Inc. www.tmetrics.com PhoneGroups IP Operator Attendant Console for CS 1000 PC-Based IP Console for CS 1000 4.0 or higher. http://www.nortel.com/prd/dpp/product/prodpages/collateral/tmetrics_ip_console_cs1000.pdf

T-Metrics, Inc. www.tmetrics.com PhoneGroups IP Operator Attendant Console for CS 2100 Advanced IP-based operator call management system. http://www.nortel.com/prd/dpp/product/prodpages/ collateral/tmetrics_ip_attendant_console_select.pdf

T-Metrics, Inc. www.tmetrics.com PhoneGroups M2250 Operator Attendant Console Attendant Console solution for M1 and CS 1000. http://www.nortel.com/prd/dpp/product/prodpages/collateral/tmetrics_m2250_console.pdf

T-Metrics, Inc. www.tmetrics.com PhoneGroups MSAC Operator Attendant Console Attendant/Operator Console for SL 100 and DMS 100. http://www.nortel.com/prd/dpp/product/prodpages/collateral/tmetrics_msac_console.pdf

T-Metrics, Inc. www.tmetrics.com PhoneGroups PCCIU Operator Attendant Console Operator Attendant Console for CS 1000 and M1 http://www.nortel.com/prd/dpp/product/prodpages/collateral/tmetrics_pcciu.pdf

Tandberg Inc www.tandberg.net TANDBERG MXP Video Conferencing Systems Family SIP Video Conferencing Endpoints. http://www.nortel.com/prd/dpp/product/prodpages/collateral/tandberg.pdf

TeleMatrix, Inc. www.telematrixusa.com 9600IP-MWD Single-Line DECT SIP Cordless Speakerphone with 10 Guest Service Keys .

TeleMatrix, Inc. www.telematrixusa.com 9602IP-DECT VoIP Guest Room Telephone 2-line DECT cordless SIP guestroom telephone.

Voice MultiMedia (continued)Developer Company Company Web Address Product Name Solution Focus/Solution Brief Download

Voice MultiMedia (continued)Developer Company Company Web Address Product Name Solution Focus/Solution Brief DownloadTeleopti AB www.teleopti.com Teleopti Pro Teleopti Pro - Complete cost and quality visibility in unified communication. http://www.nortel.com/prd/dpp/product/prodpages/collateral/teleopti_pro.pdf

TelStrat International Ltd. www.telstrat.com Engage Record TDM and VoIP Call Recording. http://www.nortel.com/prd/dpp/product/prodpages/collateral/telstrat_engagerecord.pdf

Trio Enterprise AB www.trio.com Trio Enterprise Unified comm platform combining IP-PBX, CTI, ACD, CRM, presence, and management.

Twisted Pair Solutions www.twistpair.com WAVE PTT Radio system integration to Nortel CS 1000 and BCM. http://www.nortel.com/prd/dpp/product/prodpages/collateral/twisted_pair_select.pdf

Unimax Systems Corp. www.unimax.com 2nd Nature 2nd Nature is software to provision and manage CS 1000 and CallPilot.

Unique Communications www.unique.net CAIRS OSS Provisioning/MAC Management System for CS 2100, SL-100, CS 1000. http://www.nortel.com/prd/dpp/product/prodpages/collateral/unique_select.pdf

Unique Communications www.unique.net cairs.net Centralized System Management Solution for CS 2100, SL-100 & CS 1000.


Contact CenterDeveloper Company Company Web Address Product Name Solution Focus/Solution Brief DownloadAlgo Communication Products Ltd. www.algosolutions.com Digital AuxBox Digital desktop voice recording capability. http://www.nortel.com/prd/dpp/product/prodpages/collateral/algo_digital_auxbox.pdf

Algo Communication Products Ltd. www.algosolutions.com Enterprise Call Recorder (ECR) Software Professional Multi-User Call Recording & Monitoring Solution. http://www.nortel.com/prd/dpp/product/prodpages/collateral/algo_ecr.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Data Connector for Nortel HDX Pre-packaged, configurable HDX integration with CRM business applications. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for Microsoft Dynamics CRM and Nortel CTI Enablement of Microsoft Dynamics CRM. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for mySAP CRM and Nortel Pre-packaged integration between mySAP CRM and Nortel call center solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for PeopleSoft CRM and Nortel Pre-packaged integration between PeopleSoft CRM and Nortel call center solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for Remedy and Nortel Pre-packaged integration between Remedy CRM and Nortel call center solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for salesforce.com and Nortel Pre-packaged integration between salesforce.com CRM and Nortel CC solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

AMC Technology, L.L.C. www.amctechnology.com AMC Multi-Channel Integration Suite for Siebel 7 and 8 and Nortel Pre-packaged integration between Siebel CRM and Nortel call center solutions. http://www.nortel.com/prd/dpp/product/prodpages/collateral/amc_suite_select.pdf

Amcom Software, Inc. www.amcomsoft.com IntelliDESK PC-based Intelligent Console and Enterprise Directory.

Amcom Software, Inc. www.amcomsoft.com IntelliSPEECH Speech-Enabled Access to the SDC Comprehensive Database.

Chrysalis Software, Inc. www.chrysalis.net Sonata Screen pops for increased customer service and productivity. http://www.nortel.com/prd/dpp/product/prodpages/collateral/chrysalis_sonata.pdf

CyberTech Telecom B.V. www.cybertech-telecom.nl CyberTech Recording Solutions Voice Recording & Quality Monitoring. http://www.nortel.com/prd/dpp/product/prodpages/collateral/cybertech_compat.pdf

Datapulse www.datapulse.com Intuition Agent Provides a contact centre agent with call handling/directory search capabilities. http://www.nortel.com/prd/dpp/product/prodpages/collateral/datapulse_intuition_agent.pdf

First Tech Tecnologia Ltda www.first-tech.com Agent CTI Client Call Center app with screen pops, call event logger, and instant messenger.

FROX Communication www.frox.com Sigma Plus All-in-One network management platform for small, medium and enterprise. http://www.nortel.com/prd/dpp/product/prodpages/collateral/frox_sigma_plus.pdf

IEX Corporation www.iex.com Totalview Workforce Management Workforce Management and Performance Management. http://www.nortel.com/prd/dpp/product/prodpages/collateral/iex_totalview.pdf

ITEL www.itel-business-solutions.com WallBoard for BCM (aka BCM Wallboard) IP-enabled Call Center WallBoard. http://www.nortel.com/prd/dpp/product/prodpages/collateral/itel_wallboard_for_bcm.pdf


NICE Systems Limited www.nice.com NICE Perform NICE Perform captures interactions to create insights.

Plant Equipment, Inc. www.peinc.com VESTA Reliable, feature-rich, CTI application for the 911 call center. http://www.nortel.com/prd/dpp/product/prodpages/collateral/plant_vesta.pdf


Stratus www.stratus.com ftServer 6200 Provides unsurpassed availability for mission critical Nortel contact centers.


Symmetrics Business Intelligence Solutions, Inc. www.symmetrics.com nVISION Data Mart Data extraction, storage & optimization for better/simpler Nortel CCMS reporting. http://www.nortel.com/prd/dpp/product/prodpages/collateral/symmetrics_nvision_select.pdf

Symon Communications, Inc. www.symon.com Symon Enterprise Server (SES) Real-Time Messaging & Alerting for Desktops & IP Wireless Wallboards. http://www.nortel.com/prd/dpp/product/prodpages/collateral/symon_ses_select.pdf

Teleopti AB www.teleopti.com Teleopti CCC Complete solutions for strategic and operational workforce management. http://www.nortel.com/prd/dpp/product/prodpages/collateral/teleopti_ccc.pdf

TelStrat International Ltd. www.telstrat.com Engage Record TDM and VoIP Call Recording. http://www.nortel.com/prd/dpp/product/prodpages/collateral/telstrat_engagerecord.pdf

Verint Systems Inc. www.verint.com Audiolog Suite of recording and agent evaluation solutions.

Verint Systems Inc. www.verint.com ULTRA Voice/Data Recording & Analytics turn communication into Actionable Intelligence.

Verint Systems Inc. www.verint.com Workforce Management (WFM) WFM ensures the right agents, with the right skills, at the right time. http://www.nortel.com/prd/dpp/product/prodpages/collateral/verint_wfm.pdf

ENT SecurityDeveloper Company Company Web Address Product Name Solution Focus/Solution Brief Download

ENT Network and Security ManagementDeveloper Company Company Web Address Product Name Solution Focus/Solution Brief Download

Acme Packet www.acmepacket.com Net-Net Session Director 4250 Session Border Controller for Optimum Interactive Communications.

Sipera Systems www.sipera.com IPCS 210/310/410/510 Comprehensive, High-Performance Security for VoIP and Unified Communications.

Sipera Systems www.sipera.com IPCS 210/310/410/510 for CS 2100 Comprehensive, High-Performance Security for VoIP and Unified Communications.

Sipera Systems www.sipera.com UC-Sec for CS 2100 Comprehensive, High-Performance Security for VoIP and Unified Communications. http://www.nortel.com/prd/dpp/product/prodpages/collateral/sipera_uc_sec_select.pdf

CA, Inc. www.ca.com eHealth for Voice Fault, performance analysis of voice communication data from the Nortel CS 1000. http://www.nortel.com/prd/dpp/product/prodpages/collateral/ ca_ehealth_for_voice_compat.pdf


NetIQ dba Attachmate www.netiq.com NetIQ Vivinet Diagnostics Pinpoints call quality problems in Voice over IP networks. http://www.nortel.com/prd/dpp/product/prodpages/collateral/netiq_vivinet_diagnostics.pdf

CALLACCOUNTING

www.sierragold.com1-800-775-0025

Cost. Performance. Staffing. Service. When times get tough, your contact center may be forced to make hard decisions that could impact every area. But you don’t have to make them alone. Verint® Witness Actionable Solutions® offers proven workforce optimization software and services that can help you get the most from your resources, drive down costs, and improve performance. For example, our Impact 360® Workforce Optimization solution helped a leading communications provider increase revenue generation in its contact center by 50 percent, even with a 30 percent decrease in staff.

Master the challenges of delivering service in today’s economy with our unified, analytics-driven, enterprise-enabled workforce optimization solutions. Visit verint.com or call 1-800-4VERINT.

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