BusinessPartner Update - Avaya Supportsupport.avaya.com/elmodocs2/INDeX/BP_Updates/UK/302.pdf ·...

BusinessPartner Update

Update no: 302

Date: 30 March 2001

REVISED UK PRICE LIST – ISSUE 4

Avaya is pleased to advise that the UK Price List for the INDeX product range hasnow been revised and re-issued. Please see your copy attached.

As products and solutions are constantly changing and being updated, the price list isnow only available electronically, and will no longer be available as a printed, hardcopy document. Any future changes will be made ‘real time’, and allBusinessPartners will be notified, and the revised page(s)/section(s) forwarded.

Issue 4 of the INDeX Price List is applicable immediately, and includes all pricespreviously communicated by BusinessPartner updates.

Please ensure that this document is made available to all appropriate associateswithin your organisation.

Issued by:

Maria CiampaProgramme Manager, Product MarketingTel: +44 (0) 1707 364236Fax: +44 (0) 1707 364649Email: [email protected]

Enc: Master UK Price List March 2001.pdf

mailto:[email protected]

ISSUE 4 March 2001

Product RangePrice List

ISSUE 4 March 2001

Section 1

Contents & SummaryPrice Lists

ISSUE 4 March 2001

Contents Page 1.1

Section 1 Contents 1.1Summary Price List – INDeX System 1.3Summary Price List – INDeX 30 1.5

Section 2 Information, Terms and Conditions 2.1

Section 3 INDeX Components and ConfigurationCabinets, Racks, Power Supplies 3.1CPUs, Link Cassettes 3.2Device Cassettes 3.5Terminals 3.8Cables 3.10Configuration Rules 3.12INDeX DECT 3.13

Section 4 Not applicable

Section 5 INDeX Sytem PricesCabinets, PSUs, CPUs & Link Cassettes 5.1Cables 5.2Device Cassettes 5.3Terminals and Operator Consoles 5.6Headsets and Accessories 5.7INDeX DECT 5.9INDeX Feature Licensing 5.10INDeX 1000 Components 5.11Remote Access Module 5.12

Section 6 Contact CentresINDeX Voice ManagerOverview and Software only 6.1Hardware Considerations 6.2Hardware Components 6.5Software Modules 6.6Agent Licence Packs 6.10SDX – CCM Upgrades 6.13Illustrated examples 6.14SDX ACD ManagerWindows Client and Wallboards 6.15ACD and Windows Client Wallboards 6.16Upgrade to Level 5.2 6.18

Section 7 Voice ProcessingINDeX Voice ManagerSystem prices 7.1IVM Lite 7.2System prices 7.3Premier Voice ManagerSystem prices 7.4SDX Voice ManagerAdditional items and upgrades 7.6



ISSUE 4 March 2001

Contents Page 1.2

Section 10 SparesINDeX 10.1INDeX Miscellaneous 10.2INDeX DECT 10.3Applications 10.4

Section 11 RepairsThe Service Centre 11.1Repairs Policy and Procedure 11.2INDeX Repairs Pricing (including DECT) 11.4PC Based Product Repairs 11.6SDX Range Repairs 11.7Other Products / Upgrades 11.11

Section 12 Technical Documentation, Marketing Materials & Tools, Dem KitsTechnical Documentation and User Guides 12.1Marketing Materials and Tools 12.2Dem Kits 12.3

Section 13 CTI ProductsOverview 13.1CT Components 13.3INDeX Digitial Recorder 13.4INDeX Workflow Manager 13.5

Section 14 Data SolutionsData Router Cassette 14.1IP Networking Cassette 14.2

ISSUE 4 March 2001

Order Hotline – Tel: +44 (0) 1707 364428 Fax: +44 (0) 1707 364415

Summary Price List Page 1.3

This is an alphabetical summary of main non-authorised component pricing for the INDeX systemand Voice Manager systems up to 16 ports. Full details of these components and theirconfigurations can be found in Section 5, with full systems pricing listed in Sections 5 & 7respectively.

Code Description £RSPACA Automatic Call Announcer 995AC15-4 4 Circuit MF-AC 15 Cassette 1,350AlL0-16 Supports 16x2-wire 1,695AL-0-24 Supports 24x2-wire 2,550AL-2-8 Supports 2 Alog Trunks, 8x2-wire 1,195AL-402 Supports 4 Alog Trunks, 2x2-wire 750AL/8-2 Supports 8 Alog Trunks, 2x2-wire 1,195AL-8-8 Supports 8 Alog Trunks, 8x2-wire 1,79520AT Analogue telephone with message waiting 29.99BRI-2 Supports 2 x 2B+D 795BRI-4 Supports 4 x 2B+D 1,095BRI-8 Supports 8 x 2B+D 1,895BRIC4-8-16 Basic Rate Combo Cassette 2,250CABCU Standard Control Cabinet 395CABCU-100 100-S Control Cabinet 295CABEX Expansion Cabinet 350CCMOHJPJP Music on Hold cable 25CMBO0-8-16 8x2-wire, 16xDTs 1,495CMBO6-2-16 6xAlog Trunks, 2x2-wire, 16xDTs 1,495CPU-X* CPU-X Processor 995CPU-XVM* CPU-X Processor with IVM Lite 1,845CPUV-100 CPUV-100 Processor 895CPUV-200 CPUV-200 Processor 1,095CPUV-400 CPUV-400 Processor 1,995DASS-8 8 Channel DASS II Cassette 650DASS-15 15 Channel DASS II Cassette 1,350DASS-30 30 Channel DASS II Cassette 2,600DECT-START INDeX DECT Starter Pack 3,755CSLC-START-UK CSLC Starter Pack 3,995CSLC-DBS-UK DECT Base Station – CSLC 550DECT-DAB DECT Analogue Board 1,015DECT-DBS DECT Base Station, Adjunct 550DECT-DEB DECT Expansion Board 1,22520DT-UK Cordless Handset and Charger 250DPNSS-15 15 channel DPNSS Cassette 2,150DPNSS-30 30 Channel DPNSS Cassette 3,250DSLC-8 Supports 8 Digital Terminals 750DSLC-16 Supports 16 Digital Terminals 1,595DSLC-24 Supports 24 Digital Terminals 2,195DSLC-32 Supports 32 Digital Terminals 3,15020AT Non LCD Analogue Terminal 29.9920DS Busy Lamp Field Unit 2852010 2010 INDeX Terminal 892030 2030 INDeX Terminal 1652050 2050 INDeX Terminal 2352060 2060 INDeX Terminal 29920WB Wall and Desk Mount Bracket (5 pair pack) 10E-PRI-8 8 Channel Euro PRI Cassette 795E-PRI-15 15 Channel Euro PRI Cassette 1,350E-PRI-30 30 Channel Euro PRI Cassette 2,600

* additional licence key required

ISSUE 4 March 2001


Summary Price List Page 1.4

Code Description £RSPELC Expansion Link Cassette 250IPNC IP Networking Cassette with 2 x 64KB Channels 1,000LC-1E0G Link 1 CABEX to CABCU 750LC-2E4G Link 2 CABEX to 4 GCU & CABCU 1,095LCC-1.7 1.7m Link Cassette cable 179LCC-2.9 2.9m Link Cassette cable 219PSU4 PSU up to 4 Cassettes 295PSU8 PSU up to 8 Cassettes 695RACKMTKIT Rack Mounting Kit 395VCC-8 8 Channel Voice Compression Cassette 3,495VCC-16 16 Channel Voice Compression Cassette 5,495VCC-28 32 Channel Voice Compression Cassette 8,950NOCpro-Server Networked Operator Console Server 1,995NOCpro-Client NOCpro Client 1,375NOCpro-ServSW NOCpro Server software 275NOCpro-ClientSW NOCpro Client software 75IVM-KIT INDeX Voice Manager Hardware Kit 4,990LIC-IVM-4 INDeX Voice Manager 4 port software licence 705LIC-IVM-8 INDeX Voice Manager 8 port software licence 3,205LIC-IVM-12 INDeX Voice Manager 12 port software licence 5,705LIC-ICM-16 INDeX Voice Manager 16 port software licence 8,205LIC-CCM-Q-MGR INDeX Queue Manager software licence 1,495LIC-WOC-1 WOC/NOC/VIOC 1 S/W Licence 1,700LIC-WOC-2 WOC/NOC/VIOC 2 S/W Licence 3,400LIC-WOC-3 WOC/NOC/VIOC 3 S/W Licence 5,100LIC-WOC-4 WOC/NOC/VIOC 4 S/W Licence 6,800LIC-WOC-5 WOC/NOC/VIOC 5 S/W Licence 8,500

ISSUE 4 March 2001


Summary Price List - INDeX 30 Page 1.5

INDeX 30

Code Description £RSPINDEX30-UK INDeX 30 system (4 BRI T0 or S0, 16 DSLC and 8 Alog) 2,395

INDeX Voicemail Lite

Code Description £RSPIVMLITE-KIT INDeX 30 VM Lite Hardware Kit 850

INDeX 30 ‘VOICE’

Code Description £RSPIND30-VOICE INDeX 30 plus IVM Lite 2,995

Terminals

Code Description £RSP20AT Non LCD Analogue Terminal 29.992010 Non LCD Entry Level Digital Terminal 892030 Feature Phone, DSS only 1652050 Feature Phone, inc DSS & BLF 2352060 Top of range Feature Phone + desktop CTI 29920DS DSS / BLF Digital Terminal 28520WB 20 Series Wall Bracket (5 pairs) 1020TLB Terminal Link Bracket (5 pairs) 10

NOCpro Windows Operator Position

Code Description £RSPNOCpro-SERV-S/W NOC Server software only kit 275NOCpro-CLIENT-S/W NOC Client software only kit 75NOCpro-SERV-H/W Pre-configured NOCpro Server PC, supports 1st client 1,195NOCpro-CLIENT-H/W Pre-configured NOCpro Client PC 1,395LIC-WOC-1 Software Licence for 1 operator position 1,700LIC-WOC-2 Software licence for 2 operator postions 3,400

DECT

Code Description £RSPDECT-START DECT Starter Pack 3,75520DT-UK DECT Handset and Charger 25020DT-CH Charger for 20DT Cordless Handset 5020DT-BC Heavy Duty Belt Clip 1820DT-COV DECT Cover for 20DT 28CAB-20DT-HS Headset Adaptor cable for 20DT 20DECT-DBS DECT Base Station, Adjunct 550DECT-RP-DBS DECT Repeater Base Station 550DECT-RP-ANT Directional Antenna for the Repeater Base Station 260

Optional Equipment

Code Description £RSPIND30-BATT Internal Battery Backup Kit (20 minutes) 89IND-RAM3 Remote Access Module 160SNMPC-EE SNMPc Application, including manual 2,250

ISSUE 4 March 2001

Section 2

Information, Termsand Conditions

ISSUE 4, March 2001

Order Hotline – Tel: +44 (0) 1707 364428 Fax: + 44 (0) 1707 364415

Information, Terms and Conditions Page 2.1

Deliveries

We will endeavour to deliver all generic stock items within two working days from receipt of the writtenorder. All customer specific items have individual lead times, which can be confirmed by Sales OrderProcessing. Where the above delivery times cannot be met the Sales Order Processing Team willinform you. Standard delivery services are free of charge subject to a minimum order value of £1,500.

Small Orders

Every effort will be made to ship small orders (e.g. handsets, ex-stock cassettes) within 48 hours ofreceipt, subject to credit status and stock availability. However orders less than £1,500 value will besubject to a per consignment charge of £15.00. Under exceptional circumstances, quicker deliveriescan be achieved by arrangement:

• Next Day Delivery – 10am next day delivery is possible (subject to credit status and stockavailability) for orders received by 2:30pm. The additional charge is £25.00. The Short OrderCode is NDD

• Same Day Delivery – For orders received by 2:30pm (subject to credit status and stockavailability). Additional charges (e.g. Courier fees) are subject to individual quotation. The ShortOrder Code is SDD

Discounts

Trade discounts are based upon quarterly volume purchases of equipment, documentation, repair andtraining services. A standard discount matrix is available from Account Managers on request. Thefollowing items are excluded from the applicable discount matrix:

PCs (when sold excluding applications) 20% discount

Remote Access Module (when sold individually) 30% discount

INDeX 20AT 25% discount

Headsets (GN Netcom) 30% discount

Repairs Nett Price

Training Nett Price

Returns Procedure

All Early Life Failures (ELFs) should be reported to the INDeX Field Support Group (FSG) fordiagnosis/confirmation. Once confirmed, details of the ELF item will be notified to Order Processingby FSG. Order Processing will fax the Reseller offices with the item details. A replacement will beshipped as expediently as possible and a RMA Number issued for return of the faulty item. TheReseller will be charged if the faulty item is not returned in 8 weeks.

The failed equipment should be shipped for the attention of Multimessage with the correspondingRMA documentation and completed Product Return Label.

Full details of the Returns Procedure are given in section 11.

ISSUE 4, March 2001


Information, Terms and Conditions Page 2.2

Payment

Our standard terms of payment – 45 days from dates of invoice – apply and will be enforced.Additional discounts are available for payment by Direct Debit in either 7 or 30 days. Contact yourAccount Manager for details.

Warranties

Effective 1st September 1995, all INDeX 100, 200, 400, 1000 and CSLC components including the20DT DECT handset are subject to a 15 month repair or replacement warranty, effective from date ofinvoice. Components in the INDeX DECT range carry a 12 month warranty, whilst INDeX 20AT offersa warranty period of 3 years.

Factored, branded or non-branded products are subject to the Terms and Conditions of the varioussuppliers. Most are repair or replacement warranties within 12 months of invoice date and will beindicated as appropriate within this document.

Repair Procedure

Full details in respect of our policy and procedures for repair activity is detailed in Section 11 of thisdocument, with corresponding pricing.

Please note that all items returned to us which have passed their specified warranty period will beliable for repair charges as quoted.

ISSUE 4 March 2001

Section 3

Components andConfiguration

ISSUE 4 March 2001


INDeX Components and Configuration – Cabinets and Power Supplies Page 3.1

Cabinets and Racks

ControlCabinet

INDeX 30

Control UnitCabinet 100-S(CABCU-100)

Control UnitCabinet

(CABCU)

ExpansionCabinet (CABEX)

Rack(IND–RACK4)

Rack(IND-RACK5)

Cabinets

INDeX supports 3 cabinets, which are similar in design. The difference between the Control Cabinetand the Expansion Cabinet is that the Control Cabinet is supplied with the RS232 wiring harness pre-installed. All Cabinets are supplied with a 3m mains lead for use with either the PSU4 or PSU8.

Control Unit Cabinet Expansion Cabinet Control Unit Cabinet 100-S

Power Supplies

The INDeX power supplies are both fully pluggablewithin the Control Unit Cabinet and the ExpansionCabinet. Every Cabinet on the system requires apower supply with a separate mains power source.Power Supplies are supplied without the mains lead.

Rack System

The Rack is an optionalenclosure recommended forany system utilising morethan 2 Cabinets. It issupplied complete with allnecessary fixing brackets.The Rack Mounting Kitconsists of cooling systemand cables (required toinstall up to 5 Cabinets).Each Rack Mounting Kit willsupport 2 cabinets. Rackmounting kits are extra to theRack system.

The PSU4 cansupport up to 4cassettesmaximum andthe PSU8 up to 8,including theCPU. It may beused in either theControl Cabinetor an ExpansionCabinet.

ISSUE 4 March 2001

Order Hotline – Tel: +44 (0) 1707 364428

INDeX Components and Configuration – CPUs and Link Cassettes Page 3.2

CPUs

The Central ProcessingUnits (CPUs) of INDeXcontain the centralsystem software. Thesize of system beinginstalled is determinedby which one is used.There are 6 CPUvariants.

CPUV-100 CPUV-200 CPUV-400 CPUV-1000* CPU-X** CPU-XVM

Note: *Only available to Advanced INDeX Solutions Accredited BusinessPartners. **The capacity of the INDeX system is defined by the appropriate software licence.

Reference to CPU capacities in this section may be described in a more generic term. For example, aCPU 100 can mean either a CPUV-100 or CPU-X with the appropriate 100 port software licence.

Link Cassettes

The Link Cassettes arerequired to link the CABCUto one or more CABEXs.

*Only available to AdvancedINDeX Solutions AccreditedBusinessPartners.

LC-3E0G*(3 Expansion Ca

C

LC-1E0G(1 ExpansionCabinet)
EL
Fax: + 44 (0) 1707 364415

binets)LC-4E-V*(4 Expansion Cabinets)

ISSUE 4 March 2001



INDeX 30

INDeX 30 is a fixed configuration system comprising of CPU,PSU, 4 BRI (T0/S0), 8 Alog extension ports and 16 DSLC ports.IVM Lite voicemail and battery backup systems are available asfield installable options.

INDeX 100-S Cabinet

The INDeX 100-S is designed for use with theCPU 100 only. A total of 4 cassettes slots areavailable, one for the CPU and three further slotsfor any other cassettes – no Link Cassettes orELC’s are supported.

INDeX 100

The CPU 100 can drive up to a maximum of 3cassettes (4 including CPU) but no Link Cassettes.

PSU4 CPU 100 PSU4 or PSU8 CPU 100

ISSUE 4 March 2001

Order Hotline – Tel: +44 (0) 1707 364428


INDeX 200

The CPU 200 can drive afull cabinet with up to 7cassettes (8 including CPU)but no Link Cassettes.

INDeX 400

The CPU 400 can drive up to 2Cabinets and ONLY the 1E0G

INDeX 1000Only available to AdvancedINDeX Solutions AuthorisedBusinessPartners

The CPU 1000 can drive 1, 2, 3, 4or 5 Cabinets and all LinkCassettes variants.

PSU4 orPSU8 PSU8 CPU 400 PSU4 OR 8PSU4 or 8 CPU 200

PSU8

Fax: + 44 (0) 1707 364415

LC-4E-V CPU 1000

ISSUE 4 March 2001

Order Hotline

INDeX Components and Configuration – Device Cassettes Page 3.5

Digital ExtensionCassettes

Digital Subscriber Line Card(DSLC) supports the 20Series range of DigitalTerminals – specifically the2010, 2030, 2050, 2060,20CC and the 20DS. TheDigital 2B+D technologysupports single twisted pair.All DSLC Cassettes aresupplied complete with a3m, 32 pair cable forconnection to MDF with adedicated connector at thecassette end.Available in 8, 16, 24 and32 channel variants.

Analogue Cassettes

The ‘ALOG’ Cassettes provide7 options of analogue interfacesincluding AC15 PrivateNetworking, Analogue (PABX-POTS) extensions andAnalogue Trunk Lines. Thehybrid ALOGS provide for acombination of exchange linesand extensions and have up to2 power fail circuits maximum.Analogue extension circuitssupport message waiting lights.All Analogue Cassettes aresupplied complete with a 3m,32 pair (twisted pair) cable witha dedicated connection at thecassette end.

Combo Cassette

The Combo is a 24 port cassetteconsisting of 16 DSLC ports and 8alog ports. The Combo Cassette issupported on the CPU 100 fromINDeX level 6.3 software and above.However, from INDeX level 8.0software and above the Combocassette can also be used with CPUvariants 200, 400 and 1000 via asoftware licence: LIC-COMBO. It isavailable in 2 versions: Combo6/2/16 (with 6 alog trunks, 2 alog 2-wire extns and 16 DSLC ports).Combo 0/8/16 (with 8 alog 2-wireextns and 16 DSLC ports). TheCombo 6/2/16 has 2 power-failcircuits. All Combo Cassettes aresupplied complete with a 3m, 32 pair(twisted pair) cable with a dedicatedconnector at the cassette end.

DASS Casset

DASS II Public Digital ConnectSupplied complco-ax cable withrequired BNC a43 connectors. EMC cabinet adcables are alsoAvailable in 8, 1channel variant

( 3 m )(3 m )

( 3 m )

– Tel: +44 (0) 1707 364428 Fax: + 44 (0) 1707 364415

tes

Networkion.ete with 3m thend type In additionaptor

supplied.5 and 30

s.

ISDN Primary Rate – EuroPRI Cassette

The Euro PRI Cassetteprovides an ISDN primary rate(30B+D) interface using theEuro ISDN signalling formatQ931/I421. These cassettesare supported on Level 6.1software and above.Q-Sig SupportFrom Level 9.0 softwareonwards, the E-PRI-8, 15 and30 channel cassettes can beused to provide a Q-Siginterface.

ISDN Basic Rate – BRICassette

The BRI Cassettes provide ISDNbasic rate (2B+D) interfacessupporting both T-interface and S-interface. The interface is selectedon a per port basis. S-interfacefunctionality of the BRI cassette issupported on level 6.2 software andabove with ‘T’ supported at 6.1.Available in 2, 4 and 8 interfacevariants.

( 3 m ) ( 3 m )

( 3 m )

ISSUE 4 March 2001



Data Router Cassette*

The Data Router Cassette(DRC) allows Local AreaNetworks (LAN) to be linkedover ISDN dial-up circuits orleased lines. All DRCs areshipped with 8 ‘B’ channels.Additional ‘B’ channels areenabled by a CPU licencekey. A single 3m RJ45 cableis included with all DRCs (ie.CAB PRI-3S). An optionalX21 cable is available as aseparate item forinstallations requiringkilostream connectivity.

* Available to ApplicationNetworking Solutions productAuthorised Business Partners.

DPNSS Cassettes

DPNSS Digital Private NetworkSignalling System. Digital privatenetworking connections from as lowas 15 channels. Supplied completewith 3m co-ax cable with therequired BNC and type 43-2Bconnectors. In addtion, EMCcabinet adaptor cables are alsosupplied. Available in 15 and 30channel variants.

ACA Cassettes

The ACA Cassette consists of 4message modules (3x16seconds, 1x60 seconds) for thestorage of either messages ormusic. Level 6.2 software andabove are recommended forACA.

BRIC Cassette

The Basic Rate ComboCassette provides 8analogue extension circuits,16 digital extension circuitssupporting the complete 20series range of terminalsand 4 ISDN basic rate(2B+D) interfaces supportingboth T and S interfaces on aper port basis.From INDeX level 8.0software and above BRICcassettes can also be usedwith CPU variants 200, 400and 1000 via a softwarelicence: LIC-COMBO.

IP Networking Cassette

The IP Networking Cassette (IPNC)has been designed for InternetAccess, Remote LAN access andVoice over IP solutions. The basiccassette, suitable for InternetAccess solutions, is shipped withtwo 64K B channels, anX.21/V35/V24 lease line port,10BaseT Ethernet port and10/100Base T Ethernet port. Eachcassette includes a single Ethernetcable and the Administration CD.

Modem, voice compression optionsand a 32 channel licence key forRemote LAN access and Voice overIP solutions are only available tothose BusinessPartners who are‘Application Networking SolutionsProduct’ authorised.

VCC Cassette

The VCC enables INDeX toprovide Virtual Private Networks(VPNs) between INDeXswitches over any INDeXcompatible digital bearer e.g.DASS, DPNSS, Euro-ISDN.The VCC has 3 variants, VCC8, VCC 16 and the VCC 28,with the number representingthe maximum number ofcompressed voice calls.

( 3 m )

( 3 m )

ISSUE 4 March 2001



CT Server Cassette

Along with the INDeX VoiceCassette the CT ServerCassette enables theembedded INDeX VoiceManager application(s) tobe delivered on the INDeXplatform. Both cassettesare standard sized INDeXcassettes and arephysically linked viaIndustry StandardArchitecture (ISA) and aredirectly connected to theINDeX back-plane usingtwo adjacent slots

Voice Cassette

In combination with the CT ServerCassette the Voice Cassette enablesthe embedded INDeX VoiceManager application(s) to bedelivered on INDeX. The VoiceCassette is a standard sized INDeXcassette and sits adjacent to the CTServer Cassette physically linked viaIndustry Standard Architecture (ISA).The Voice Cassette is based onDialogic Voice Processing cards andprovides the mechanism by whichvoice may be recorded and playedback on the telephone lines.

CSLC Cassette

The Cordless Subscriber LineCard (CSLC) supports DECThandsets on INDeX and is bothDECT and GAP compatible. AllCSLC cassettes are suppliedcomplete with a 3m, 32 pair(twisted pair) cable with adedicated connector at thecassette end.Available in 8 and 16 BaseStation variants.

( 3 m )

ISSUE 4 March 2001


INDeX Components and Configuration – Terminals Page 3.8

INDeX 20ATThe 20AT is an INDeX Grey coloured, high quality, business analogue telephone.Features include: Message Waiting Light, Last Number Redial, Save NumberRedial, Latching Mute Facility, Visual Ringing Indicator. This product offers a 3year warranty.

2010The 2010 represents the entry level model in the digital 20 Series terminalsrange. Features include On Hook Dial, Handsfree Speech and Headsetcapability with Message Waiting Light. Available in INDeX Grey – desk or wallmountable using the optional wall mount brackets.

2030/50/60The feature phone range of the 20 Series range provides an intuitive user interface via a built-in LCDdisplay. Desk or wall mountable using the optional wall mount brackets. All versions are headsetcompatible and available in INDeX Grey.

20CCDedicated Contact Centre turret providing specialist contact centre featuresincluding Log On, Busy Wrap Up and an exclusive View feature providingwallboard information at the desktop. Only available in INDeX Grey, the20CC can be desk or wall mounted (optional wall bracket) and are designedfor use with headsets. A handset can be substituted for the headset.(Available to CRM Applications (INDeX) BusinessPartners only).

Feature Summary

2010 2030 2050 2060 20CCLive Keypad h h h h hOn Hook Dialling h h h h hHeadset Use h h h h hWall Mountable h h h h hReceive Page h h h h hMake Page h h h h hHandsfree Speech h h h hDSS h h h hBLF h h hLCD User Interface h h h hVisual Voice Mail h h h hContext Sensitive h h h hSoft DSS Keys h h h hDesktop CTI h

ISSUE 4 March 2001


INDeX Components and Configuration – Terminals Page 3.9

20DSThe INDeX 20DS has 42 keys each with a dual red/green LED. The unithas the same dimensions and footprint as the 20CC and is available inINDeX Grey. The 20DS unit requires its own DSLC port and a localmains socket. It is supported on INDeX level 6.2 software and aboveonly. There is no limit to the number of 20DS units that can beassociated with a terminal.

TERMINAL LINK BRACKETThe Terminal Link Bracket is used to join 20 Series terminals to 20DS ormultiple 20DS units (included with the 20DS).

WALL/DESK MOUNT BRACKET

NETWORK OPERATOR CONSOLE (NOCpro)The INDeX NOCpro is a PC based console providing queue and callerinformation in a Windows format. When multiple operator consoles arerequired, multiple Network Operator Console (NOCpros) can run over eitheran existing LAN or its own dedicated network. Up to 5 operator consolescan be simultaneously logged on via software licences.

ISSUE 4 March 2001


INDeX Components and Configuration – Cables Page 3.10

32CH-3, 32CH-5, 32CH-10 and 32CH-1532 pair (twisted pair) cable terminated with a dedicated connection at thecassette end and un-terminated at the other end. 32CH-3 – the 3 metreversion is supplied as standard with every Analogue Cassette, Basic RateCassette, Combo Cassette, CSLC and DSLC Cassette. The 32CH-3 is alsoavailable as a spares item. The 32CH-5, 32CH-10 and the 32CH-15versions are available as optional extras (5m, 10m and 15m respectively).

LCC-1.7, LCC-2.9The Link Cassette Cables are used for joining the Link Cassetteto the ELCs (Expansion Link Cassettes). For each ELC in use, acable is required. The LCC-1.7 (1.7 metres) is used and suppliedwith the LC1E range of Link Cassettes. The LC3E and LC4Erange of Link Cassettes are supplied without cables.The LCC-1.7 and LCC-2.9 are available separately for connectionto 2nd, 3rd and 4th Expansion Cabinets as required.

CCDS-3, CCDS-5, CCDS-10, CCBHA pair of connecting cables for DASS II, ISDN 30. The 3 metre version issupplied as standard with all DASS and DPNSS cassettes. The CCDS-5and CCDS-10 are 5m and 10m options available as optional extras. All arepre-terminated with type 43 connectors at one end and BNC at the other.The CCBH is an EMC cabinet adaptor cable.

MCCU-33 metre mains connection to the power supply. Supplied withevery Control Unit Cabinet & Expansion Cabinet.

CABPRI-3, CABPRI-5, CABPRI-103m, 5m or 10m cables with RJ45 connection for use with Primary Rate ISDN(PRI) cassettes.

ISSUE 4 March 2001


INDeX Components and Configuration – Cables Page 3.11

CCMOHJPJP

EMC compliant 3.5mm to 3.5mm Music on Hold Cable for connection to external music on holdsource.

CAB-X21

X21 cable for use with the Data Router Cassette (DRC)

CAB-X-PC

RJ45 crossover cable (EMC approved)

CAB-IPNC-V35

Cable for connecting the IPNC to V.35 Leased Lines.

CAB-IPNC-X21

Cable for connecting the IPNC to X.21 Leased Lines.

CAB-IPNC-V24

Cable for connecting the IPNC to V.24 Leased Lines.

CAB-IPNC-2-LAN

Cable for connecting to both IPNC LAN ports. Used in place of the LAN cable supplied with the IPNC.

CAB-SVRC-KSM

KXM external cable

ISSUE 4 March 2001

Ord

INDeX Components and Configuration – Configuration Rules Page 3.12

Control Unit Cabinet Power Supply – Always Slot 0CPU – Always Slot 8 (Slot 4 in 100-S)Free Slots – 1-7 inc. (1-3 inc in100-S)

C

LC-1E CPU 400 or CPU 1000 ELC

Link Cassette – Always Slot 7 in CABCU

Expansion Link – Always Slot 8Cassette in Expansion Cabinet

6 Free Slots 7 Free SlotsAny cassette Any slot Any cassette Any slot

er Hotline – Tel: +44 (0) 1707 364428 Fax: + 44 (0) 1707 364415

ontrol Unit Cabinet Expansion Cabinet LC-3E CPU 1000 ELC ELC

ISSUE 4 March 2001


INDeX Components and Configuration – INDeX DECT Page 3.13

INDeX DECT

The INDeX DECT is a digital cordless telephonysystem for connection to the INDeX range ofsystems. The system comprises three elements,20DT cordless handsets, DECT Base Stations(DBS) and the Cordless Subscriber Line Cassetteor DECT Control Unit (DCU).

Each DBS provides an area of radio coveragecalled a cell. Normally several DBSs aredeployed at different locations to providecomplete radio coverage for the customer’spremises. Typically each DBS has a range of 60to 600 metres depending on the buildingconstruction. The CSLC or DCU performs thefunctions of an intelligent interface between theINDeX system and the DBS. The user of a 20DTcan make and receive calls anywhere withinrange of a DBS. INDeX DECT can support amaximum capacity of 32 DBS and 128 handsets.

As its name suggests, INDeX DECT usestechnology compliant with the global DECTstandard for digital cordless telephony. Thismeans that in addition to enjoying the high qualitydigital speech, calls to and from a 20DT areentirely secure and cannot be monitored oroverheard. All INDeX DECT equipment is GAPcompatible, allowing the interoperability of otherGAP compatible products. The INDeX DECTalso supports the features of roaming andseamless handover for 20DT users. Roaming isthe ability to make and receive calls when movingbetween the radio coverage areas of differentDBSs. Seamless handover is the ability to movebetween the coverage areas of different DBSsduring a call. The user is not aware of thehandover because there is no change in speechquality.

INDeX DECT DCU can be used with most othertelephone systems that can provide analogueextension ports supporting DTMF or loop diallingand timed-break recall.

Cordless Subscriber Line Card

The CSLC provides the DECT interface directlyinto the INDeX. The CSLC-DBS connects to theCSLC providing DECT coverage. There are twovariants of CSLC, CSLC 8 supporting 8 BaseStations and the CSLC 16 supporting 16 BaseStations.

Base Stations (DECT-DBS and CSLCDBS)

There are two Base Stations variants, the CSLC-DBS and the DECT-DBS. The DBS providesradio coverage of between 60 and 600 metresdepending on building construction. It isconnected to the CSLC or DCU by a singletwisted pair cable of maximum 1km length. EachDBS can support 4 simultaneous 20DT calls. TheCSLC comes in two variants, supporting 8 or 16DBS’s. The DCU supports 8 DBSs as standardor 16 DBSs if the DEB is installed. When usingthe INDeX DECT Link Package a maximum of 32DBS’s may be supported. Supplied with 2m linecord.

20DT Cordless Handsets

The 20DT is a lightweight pocket size cordlesshandset, supplied with user guide and batterygiving 10 hours talk time or 90 hours standby.The 20DT can support the connection of aheadset. The 20DT supports an array of cordlessfeatures but also has access to all the featuresassociated with an Alog 2 wire port.

DECT Control Unit (DCU)

The DECT Control Unit provides an intelligentinterface between the INDeX and the DECT BaseStations. It comprises a wall mounted cabinetwith an integrated PSU and intelligentmotherboard. The motherboard provides theprocessor function of INDeX DECT and interfacesfor 8 DBSs. Also supported by the motherboardare a maximum of 8 DECT Alog Boards (DAB)and the DECT Expansion Board (DEB).

ISSUE 4 March 2001



DECT Alog Board (DAB)

The DAB is installed in the DCU and provides 8interface circuits for connection to Alog cassettesin the associated communications system. TheDAB interface circuits support DTMF or loopdialling and timed-break recall. A dedicated DABinterface circuit is required for each 20DT handseton INDeX DECT. The DCU supports 8 DABs,each DAB supports 8 20DT handsets, so themaximum capacity of a single DCU is 64 20DTs.Supplied with DAB 5m cable for connection to theTJF.

DECT Analogue Board (TBR)

Provides 8 analogue interfaces to the host PBXsupporting time break recall. Each handsetrequires a DAB interface. Maximum of 8 DAB’sper DECT Control Unit (64 handsets). The unit issupplied with a DAB 5m cable for connection tothe TJF.

DECT Expansion Board (DEB)

This is installed in the DCU to provide interfacesfor an additional 8 DBSs. A DEB must beinstalled if the total number of DBS to besupported by INDeX DECT is between 9 and 16(i.e. greater than 8). Supplied with DCU/DEB 5mcable for connection to TJF.

DECT Repeater Base Station

The coverage offered by the DECT Base Stationcan sometimes be limited by the ability to runcables to remote areas. The introduction of theDECT Repeater Base Station allows the areacovered by DECT to be increased without theneed to lay more cables. Supplied with a PSUand base station.

DECT Repeater Base StationAdministrator

The DECT Repeater Base Station Administratoris supplied with a cable and associated software.

DECT Directional Antenna

A directional antenna for use with the DECTRepeater Base Station to extend coverage ofINDeX DECT.

20DT Cover

Leather cover for the 20DT with belt clip.

Single Charger

Desktop charger for a single 20DT handset.Supplied with plug top power supply unit.

Headset Adaptor Cable

Stereo 2.5mm plug to quick disconnect headsetconnector, enables GN Netcom headset to beused with the 20DT. The recommendedheadsets are the ADDvantage monaural – ordercode HS/ADD/IND, the Profile I/II/III order codeHS/P123/IND and the Optima monaural ordercode HS/OPTIMA.

DECT Belt Clip

The DECT Belt Clip for the 20DT is a heavy dutybelt clip providing a simple mechanism forrelease.

DECT Survey Kit

The kit comprises of an entry level charger +PSU, 20DT, Survey Base Station with PSU andquick reference guide. This provides theessential tools to undertake DECT site surveys.

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CSLC Start Pack

This is supplied as a start pack containing all the essential components to support 6 20DT handsets and2 CSLC-DBS’s. If further components are required for the customer configuration these should beordered in conjunction with the CSLC Starter Pack. The CSLC Starter Pack comprises of:

• 1 CSLC 8

• 2 CSLC Base Stations

• 6 20DT Cordless Handsets

• 6 Single Charges with plug top power supply units

• 1 3m Cable with a dedicated connector at the cassette end

INDeX DECT Starter Pack

INDeX DECT is supplied as a starter pack containing all the essential components for a systemconfiguration of 4 20DT handsets and 2 DECT DBS. Additional components should be ordered for usewith the starter pack to enable the required customer configuration. The starter pack comprises thefollowing items:

• 1 DECT Control Unit (DCU)

• 1 DECT Alog Board (DAB)

• 2 DECT Base Stations (DBS) with line cords

• 4 20DT cordless handsets

• 4 Single Chargers with plug top power supply units

• 1 DAB 5m cable for connection to TJF

• 1 DCU/DEB 5 m cable for connection to TJF

• 1 programming cable (DCU to PC)

• 1 mains cable

INDeX DECT Link Package

The INDeX DECT Link Package (DECT-128) allows two DCUs to be seamlessly linked to support 128Handsets and 32 Base Stations.

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Section 5

Systems Prices

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INDeX System Prices – Cabinets, PSU’s, CPU’s and Link Cassettes Page 5.1

Cabinets and PSU’s

Code Description £RSPCABCU-100-UK Cabinet INDeX 100-S 295CABCU-UK Control unit Cabinet 395CABEX-UK Expansion Cabinet 350INDEX30-UK INDeX 30 system 2395IND30-VOICE INDeX 30 system plus IVM Lite H/W kit 2995IND30-BATT INDeX 30 Battery Backup Kit 89IND-RACK4 4 cabinet rack, standard depth 1,495IND-RACK5 5 cabinet rack, standard depth 1,695RACKMTKIT INDeX Rack - 19in rack mount kit 395PSU4 PSU 4 power supply, for up to 4 cassettes 295PSU8 PSU 8 power supply, for up to 8 cassettes 695

CPUsNote: When purchasing a CPU-X, please remember to purchase a CPU software licence.

Code Description £RSPCPUV100 CPUV100 895CPUV200 CPUV200 1,095CPUV400 CPUV400 1,995CPUV-1000 CPUV1000 POACPU-X CPU-X 995CPU-XVM CPU-X with IVM Lite 1,845LIC-X100-9.0 Level 9.0 CPU-X100 S/W Licence 395LIC-X200-9.0 Level 9.0 CPU-X200 S/W Licence 795LIC-X400-9.0 Level 9.0 CPU-X400 S/W Licence 1,995LIC-X1000-9.0 Level 9.0 CPU-X1000 S/W Licence 4,295LIC-X100-9.1 Level 9.1 CPU-X100 S/W Licence 395LIC-X200-9.1 Level 9.1 CPU-X200 S/W Licence 795LIC-X400-9.1 Level 9.1 CPU-X400 S/W Licence 1,995LIC-X1000-9.1 Level 9.1 CPU-X1000 S/W Licence 4,295LIC-IVMLITE-100 IVM Lite on CPU-X S/W Licence 650

Link CassettesNote: Every Expansion Cabinet requires an ELC to connect to the Link Cassette

Code Description £RSPELC Expansion Link Cassette (ELC) 250LC-1E0G Connects 1 Expansion Cabinet to a Control

Cabinet, includes LCC-1.7750

LC-3E0G * Connects up to 3 Expansion Cabinets to aControl Cabinet. Purchase LCC-1.7, LCC2.9separately *

POA

LC-4E-V * Connects up to 4 Expansion Cabinets to aControl Cabinet. Purchase LCC-1.7, LCC2.9separately *

POA

* only available to Advanced INDeX Solutions authorised BuinessPartners

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INDeX System Prices – Cables Page 5.2

Cables* Only required for pre-August 1996 (PCS2) Cabinets

Code Description £RSP32CH-10 10m ALOG/DSLC/CSLC Cable, 32 channel 16932CH-15 15m ALOG/DSLC/CSLC Cable, 32 channel 21932CH-3 3m ALOG/DSLC/CSLC Cable, 32 channel 6932CH-5 5m ALOG/DSLC/CSLC Cable, 32 channel 89CAB-INDEX-DCU INDeX to DCU V24 port cable 35CABPRI-10 10m RJ45 PRI Cable 89CABPRI-3 3m RJ45 PRI Cable 49CABPRI-5 5m RJ45 PRI Cable 69CCDS-10 10m DASS/DPNSS coaxial cable 99CCDS-3 3m DASS/DPNSS coaxial cable 59CCDS-5 5m DASS/DPNSS coaxial cable 79CCMOHJPJP EMC 14mm to 14mm MOH cable 25CCMOHUKJP * EMC 18.8mm to 14mm MOH cable,

Japanese *25

LCC-1.7 Link interface cable 1.7m 179LCC-2.9 Link interface cable 2.9m 219MCCU-3-UK 3m mains cable 6

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INDeX System Prices – Device Cassettes Page 5.3

Digital Extension Cassettes

Code Description £RSPDSLC-8 DSLC 8, supports 8 digital terminals, inc 3m

32CH cable750

DSLC-16 DSLC 16, supports 16 digital terminals, inc3m 32CH cable

1,595


2,195


3,150

Combo Cassettes

Code Description £RSPBRIC4-8-16-UK Basic Rate COMBO 4BRI/8 Alog/16 DSLC 2,250CMBO0-8-16UK COMBO/0 trunk/8 ALOG ext/16 DSLC 1,495CMBO6-2-16UK COMBO/6 trunk/2 ALOG ext/16 DSLC 1,495LIC-COMBO-1 COMBO 1 S/W Licence 1,500LIC-COMBO-2 COMBO 2 S/W Licence 3,000LIC-COMBO-3 COMBO 3 S/W Licence 4,500

IP Networking Cassettes

Code Description £RSPIPNC IP Networking Cassette with two 64K B

channels, an X.21/V35/V24 lease line port,10Base T Ethernet port and10/100Base TEthernet port. Supplied with a single Ethernetcable and the Administration CD

1,000

CAB-IPNC-V35 Cable for connecting V.35 Leased Lines 75CAB-IPNC-V24 Cable for connecting V.24 Leased Lines 50CAB-IPNC-X21 Cable for connecting X.21 Leased Lines 50CAB-IPNC-2LAN Cable for connecting to both IPNC LAN ports

used in place of the LAN cable supplied withthe IPNC

50

ISDN Primary Rate-Euro PRI Cassette

Code Description £RSPE-PRI-15 EURO ISDN PRI 15, inc 3m RJ45 cable 1,350E-PRI-30 EURO ISDN PRI 30, inc 3m RJ45 cable 2,600E-PRI-8 EURO ISDN PRI 8, inc 3m RJ45 cable 795

INDeX Voice Manager Cassettes are considered in Section 7For detail on which cables are included with the relevant cassettes, see Section 3

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Analogue Cassettes

Code Description £RSPAC15-4 4 circuit MF-AC15 cassette, inc 3m 32CH

cable1,350

AL-0-16-UK Alog 16 extn. cassette, inc 3m 32CH cable 1,695AL-0-24-UK Alog 24 extn. cassette, inc 3m 32CH cable 2,550AL-2-8-UK Alog 2/8 exch. lines/extn., inc 3m 32CH cable 1,195AL-4-2-UK Alog 4/2 exch. lines/extn.,inc 3m 32 CH cable 750AL-8-2-UK Alog 8/2 exch. lines/extn., inc 3m 32CH cable 1,195AL-8-8-UK Alog 8/8 exch. lines/extn., inc 3m 32CH cable 1,795

DASS Cassettes

Code Description £RSPDASS-8 8 ch DASS (ISDN 30), inc 3m coaxial cable 650DASS-15 15 ch DASS (ISDN 30), inc 3m coaxial cable 1,350DASS-30 30 ch DASS (ISDN 30),inc 3m coaxial cable 2,600

ISDN Basic Rate-BRI Cassettes

Code Description £RSPBRI-2 Basic Rate 2 port (2x2B+D), inc 3m 32 pair

cable795

BRI-4 Basic Rate 4 port (4x2B+D), inc 3m 32 paircable

1,095

BRI-8 Basic Rate 8 port (8x2B+D), inc 3m 32 paircable

1,895

DPNSS Cassettes

Code Description £RSPDPNSS-15 DPNSS 15 inc 3m coaxial cable 2,150DPNSS-30 DPNSS 30 inc 3m coaxial cable 3,250

ACA Cassettes

Code Description £RSPACA Autpmatic Call Announcer, 3x16secs &

1x60secs module995

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Voice Compression Cassettes

Code Description £RSPVCC-8 Voice Compression cassette, 8 full duplex

compressed voice calls3,495

VCC-16 Voice Compression cassette, 16 full duplexcompressed voice calls

5,495

VCC-28 Voice Compression cassette, 28 full duplexcompressed voice calls

8,950

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INDeX System Prices – Terminals and Operator Consoles Page 5.6

20 Series Terminals

Code Description £RSP20AT Non LCD Analogue Terminal 29.992010 Non LCD Entry Level Digital Terminal 892030 Feature Phone, DSS only 1652050 Feature Phone, inc DSS & BLF 2352060 Top of range Feature Phone + desktop CTI 29920CC ACD Turret inc DSS & BLF 29920DS DSS / BLF Digital Terminal 28520TLB Terminal Link Bracket (5 pairs) 1020WB 20 Series Wall Bracket (5 pairs) 1020AT – Sold in multiples of 10 only. Subject to 25% discount20CC – Available to CRM Applications (INDeX) Authorised BusinessPartners only

DT Terminals

Code Description £RSPDT1-CH-UK Non LCD Entry Level Digital Terminal,

charcoal95

DT3-CH-UK Feature Phone, DSS only, charcoal 169DT5-CH-UK Feature Phone, inc DSS & BLF, charcoal 245DSS-CH-UK DSS / BLF inc PSU, charcoal 290DTWB-CH Wall bracket DT, charcoal 10DTWB-LG Wall bracket DT, light grey 10TLB Terminal link bracket 11TLB-CH Terminal link bracket, charcoal 11TT3-CH-UK ACD Turret inc DSS & BLF, charcoal 305TT3-CH – Available to CRM Applications (INDeX) Authorised BusinessPartners only

Operator Position Product Codes and Pricing

Code Description £RSPNOCPRO-CLIENT * NOCpro Client PC inc software 1,395NOCPRO-CLIENTSW NOCpro Client Software only kit 75NOCPRO-SERV * NOCpro Server PC (also able to support first

NOCpro Client)1,995

NOCPRO-SERVSW NOCpro Server Software only Kit 275VIOC * Visually Impaired Op Console 4,300LIC-WOC-1 WOC/NOC/VIOC 1 S/W Licence 1,700LIC-WOC-2 WOC/NOC/VIOC 2 S/W Licence 3,400LIC-WOC-3 WOC/NOC/VIOC 3 S/W Licence 5,100LIC-WOC-4 WOC/NOC/VIOC 4 S/W Licence 6,800LIC-WOC-5 WOC/NOC/VIOC 5 S/W Licence 8,500 * VIOC, NOCPRO-SERV and NOCPRO-CLIENT – Subject to 20% discountThe VIOC is subject to minimum lead time of 10 working days

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INDeX System Prices – Headsets and Accessories Page 5.7

GN Netcom Headsets and Accessories

GN Netcom headsets are approved for connectionto the INDeX range of communication platform.GN Netcom Headsets for INDeX are available inamplified and non-amplified versions. Theamplified (MPA) headsets are stronglyrecommended for Contact Centres and arecompatible with both the INDeX and SDX range ofcommunication platform.

•••• Profile I/II/III Headset:Single sided headset with 3 wearing optionssupplied; over the ear, around the ear orover the head. There are 2 variants, one fordirect connection to INDeX terminals or viaan MPA unit (headset volume can beadjusted via the terminal), and one for directconnection to the SDX FT terminals.

•••• Multi Purpose Amplifier (MPA) Unit:Used with MPA versions of the Profile I/lI/Illand Profile Binaural, ADDvantage Monauraland ADDvantage Binaural headsets:features volume control, mute button,handset/headset toggle switch and headsetstand. MPA units are compatible with 20Series, DT and FT terminals.

•••• Optima Headset: The Optima is the entry headset model

delivering advanced features at a highlycompetitive price. The Optima is amonaural, over the head style headset withadjustable headband. Each headset has aflexible boom arm with a noise-cancellingmicrophone as standard. The Optima isfitted with the quick disconnect facility

•••• Profile Binaural INDeX Headset:Dual ear piece over the head headset -particularly good for noisy environments.This is for direct connection to INDeXterminals or for connection to INDeXterminals via the MPA unit. This cannot beconnected directly to SDX FT terminals

•••• ADDvantage Monaural Headset:Durable over the head single-ear headsetwith adjustable headband and microphoneboom arm. Incorporates noise-cancellingmicrophone as standard. This is for directconnection to INDeX terminals or forconnection to INDeX terminals via the MPAunit.

•••• ADDvantage Binaural Headset:Durable over the head dual-earpiece headsetwith adjustable headband and microphoneboom arm. Incorporates noise-cancellingmicrophone as standard. This is for directconnection to INDeX terminals or forconnection to INDeX terminals via the MPAunit.

• Supervisor Cord (dual headset lead):This is available as an accessory for anyheadset and enables 2 headsets to beconnected to one terminal. A Supervisor canthen listen to the live calls and provide realtime training.

•••• Switch Box(for use with direct connect headsetsonly):The switch box allows users to install aheadset but also retain the handset. The usercan then switch between the two. It can beused with any of the direct connect headsetvariants.

#Note: GN Netcom Headsets are subject to30% discount off RSP

#Note: Head pieces from MPA sets are notinterchangeable with non-MPA head pieces.

#Price if purchased separately

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INDeX System Prices – Headsets and Accessories Page 5.8

Code Description £RSPHS/ADD/IND GN Netcom addvantage monaural 120HS/ADD/IND/BIN GN Netcom addvantage binaural 140HS/BARRIER * Headset barrier box * 16HS/CORD GN Netcom quick disc cord 15HS/OPTIMA GN Netcom optima monaural 105HS/P123/IND GN Netcom Profile 1/11/111 150HS/PB/IND GN Netcom Profile binaural 180HS/SC GN Netcom supervisor cord 32HS/SW GN Netcom headset switch 45HS/VIOC VIOC headset 245MPAII GN Netcom MPAII 75CAB-20DT-HS DECT 20DT Headset Connector 20Note: GN Netcom Headsets are subject to 30% discount off RSP* HS/Barrier – Price if purchased separately

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INDeX System Prices – INDeX DECT Page 5.9

INDeX DECT System Components

Code Description £RSP20DT-BC 20 Series DECT Handset Belt Clip 1820DT-CH-UK Charger for 20DT Cordless Handset 5020DT-COV Cover for 20DT Cordless Handset 2820DT-UK Cordless DECT Handset and Charger 250CAB-20DT-HS Headset Connector Cable 20CSLC-16 Cordless Subscriber Line Card, supporting 16

Base Stations3,250

CSLC-8 Cordless Suscriber Line Card, supporting 8Base Stations

1,950

CSLC-DBS-UK Cordless Subscriber Line Card Base Station 550CSLC-START-UK Cordless Subscriber Starter Pack UK 3,995DECT-128 Link Package supporting 2 DECT Control

Units1,395

DECT-RP-ADMIN DECT Repeater Base Station ProgrammingKit

125

DECT-RP-ANT DECT Directional Antenna for Repeater BaseStation

260

DECT-RP-DBS DECT Repeater Base Station 550DECT-START-UK DECT Starter pack inc DCU DAB 3,755DECT-SURV-UK DECT survey kit 875CAB-20DT-HS – Subject to 30% discount

INDeX DECT Cables

Code Description £RSPCAB-DAB DECT cable 5m DAB for DCU-TJF

connection35

CAB-DCU/DEB DECT Cable 5m DCU/DEB for TJFconnection

35

CAB-DCU/MOD DECT cable 3m DCU-MODEM 20CAB-DCU/PC DECT cable 3m DCU-PC 20CAB-INDEX-DCU INDeX to DCU V24 port cable 35For INDeX DECT component and configuration details, please refer to Section 3

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INDeX System Prices – INDeX Feature Licensing Page 5.10

INDeX Feature Licensing

In order for certain system features and hardwarecomponents to function on the INDeX platformlicence keys are required.

The process adopted is that software licences aresold which comprise either a licence key orlicence keys depending on the specificapplication. Resellers will order the relevantsoftware licence and will be supplied with theappropriate licence key or keys.

Each licence key is a unique 16-digitalphanumeric pass code that is specific to theserial number of each CPU and must be enteredinto the system database via systemprogramming. Although not physical devices thelicence keys are conceptually similar to thedongles. Certain features will not operate withoutthe appropriate software licence.

A licence that enables a certain type of hardwarecomponent typically determines how manydevices of that type can be used. Softwarelicences in this section must be ordered whenrequired and are only automatically supplied asindicated.

This section only describes licence keys that maybe ordered via Order Processing as individualitems. INDeX Voice Manager, Customer CareModules and CT Integrator also contain licencekeys. However the licence keys areautomatically “bundled” as an integratedcomponent within these products and may not beordered as individual items from OrderProcessing.

Code Description £RSPLIC-DIV DTMF integration S/W Licence (not required

on INDeX 30)1,000

LIC-MOB0 DECT Parallel Ring S/W Licence 0LIC-MOB1 DECT Integration Level 8 S/W Licence 0LIC-MON Silent Monitoring S/W Licence (not required

on INDex 30)0

LIC-VVI Visual Voice Integration S/W Licence 0LIC-EVENT Event Log Level 9.0 S/W Licence (not

required on CPU-V)1,500

LIC-X100-9.0 Level 9.0 CPU-X100 S/W Licence 395LIC-X200-9.0 Level 9.0 CPU-X200 S/W Licence 795LIC-X400-9.0 Level 9.0 CPU-X400 S/W Licence 1,995LIC-X1000-9.0 Level 9.0 CPU-X1000 S/W Licence 4,295LIC-X100-9.1 Level 9.1 CPU-X100 S/W Licence 395LIC-X200-9.1 Level 9.1 CPU-X200 S/W Licence 795LIC-X400-9.1 Level 9.1 CPU-X400 S/W Licence 1,995LIC-X1000-9.1 Level 9.1 CPU-X1000 S/W Licence 4,295LIC-IVMLITE-100 Licence key to enable the IVM Lite on INDeX

100650

LIC-COMBO Allows both Combo and BRIC cassettes to beinstalled as a CPU 200, 400 or 1000, up to 3per system

1,500

LIC-DRC-8B DRC 8B ch upgrade S/W Lic 400LIC-DRC-16B DRC 16B ch upgrade S/W Lic 800LIC-DRC-24B DRC 24B ch upgrade S/W Lic 1,200LIC-X1000-9.0 / 9.1- only available to Advanced INDeX Solutions Authorised BusinessPartners onlyLIC-DIV – pre-enabled on INDeX 30 systems.LIC-MOB - will be charged at £1000 when NOT used with an INDeX DECT system.

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Order Hotline – Tel: +44 (0) 1707 364428 Fax: +44 (0) 1

INDeX System Prices- INDeX 1000 Components Page 5.11

INDeX 1000 ComponentsAccommodating up to 1088 ports the INDeX 1000 system is available to BusinessPartnerswho have achieved Product Authorisation for Advanced INDeX Solutions.

Whilst the individual components, their configuration and compatibility with other items in therange have been detailed in Sections 3,4 and 5 of the main Price List, the pricing ofcomponents unique to INDeX 800/1000 are summarised here.

Code DescriptionCPUV1000 CPUV1000 Loaded with 8.1 softwareIND-RACK4 4 cabinet rack standard depthIND-RACK5 5 cabinet rack standard depthLC-3E0G Link Cassette - connects up to 3 Expansion

Cabinets to a Control CabinetLC-4E-V Link Cassette - connects up to 4 Expansion

Cabinets to a Control CabinetLIC-X1000-9.0 Level 9.0 CPU-X1000 S/W LicenceLIC-X1000-9.1 Level 9.1 CPU-X1000 S/W Licence

8

LC-4EV

PSU4 or 8

PSU

CPU 1000

707 364415

£RSP3,9951,4951,6951,995

2,995

4,2954,295

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INDeX System Prices- Additional Products Page 5.12

Remote Access Module

The Remote Access Module comes with a 5 year warranty. It is supplied with a wall bracket and ispre-configured with Hayes command string to connect directly with INDeX.

Code Description £RSPIND-RAM3 Remote Access Module 3 160

Note: When purchased as part of tan INDeX system, IND-RAM3 attracts full MLD discounts. Whensold individually, it will be subject to a discount of 30%.

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Section 6

Contact Centres

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INDeX Contact Centre Modules – Overview and Software Only Page 6.1

INDeX Contact Centre Modules Overview

Avaya has created a range of Contact Centre Modules, which allow INDeX users of any size, to provideoutstanding telephone customer service.

INDeX Contact Centre Modules (CCM) are designed to be modular, scalable and cost effective, allowingthe user to select the most suitable modules for their particular business environment. The modules havebeen designed to provide a low cost of entry to allow the management of a Customer Facing Department(CFD) - departments from as few as five telephone staff to fully featured contact centres with up to 400agents.

All INDeX Contact Centre Modules can be provided on pre-installed hardware platforms, ie INDeX CCMServer PCs that include all the relevant required Microsoft NT and SQL licences. These are optimised tocater for the traffic levels and number of Supervisor (client) connections. Also available as a software onlyoption, depending on the customers preferences and business requirements.

INDeX Contact Centre Modules provided as Software Only

Avaya recognises that some BusinessPartners / end users may prefer to install on their ownhardware platforms or licensed copies of Microsoft NT and SQL. The OEM agreement Avaya holdswith Microsoft only entitles the shipment of Microsoft SQL and Microsoft Windows NT with completehardware and software solutions. Therefore, in a software only purchase, BusinessPartners arerequired to source their own licensed copies. This cost must be borne in mind by theBusinessPartner. In addition, the versions and service packs required by INDeX Contact CentreModules (CCM) should be verified with INDeX Field Support Group (FSG), as it may change fromtime to time.

Avaya caters for this by providing the INDeX CCM Server components on pre-installed hardwareplatforms. Where customers wish to make use of their own hardware platform, Avaya provide achargeable service where assistance is provided in configuring the PC and resolving issues. This byno means constitutes a guarantee that the system can be made to work, and results in limitedhardware support liability afterwards. To exercise this option, INDeX Field Support Group (FSG)assistance must be sought PRIOR to the order being accepted, such that hardware configurations,requirements and resource planning can take place before a commitment to work on the platform isprovided. To contact INDeX Field Support Group (FSG), please dial +44 (0) 1707 364404. This ispriced on an individual basis and may in some rare circumstances conclude that the hardwareplatform selected is not compatible with INDeX CCM.

In a software only purchase, the pricing applied to the INDeX CCM components remain as definedin this price list with the exception of the INDeX CCM Server PC.

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INDeX Contact Centre Modules – Hardware Considerations Page 6.2

INDeX CCM Server PC Options

The three server options are called CCM SPC-5, CCM SPC-10 and CCM SPC-20 to reflect themaximum number of concurrent Supervisors (clients) that may be connected to the server. There isno simple upgrade path from the CCM SPC-5 to the CCM SPC-10 or the CCM SPC-20 andtherefore, careful consideration should be taken to ensure that the correct platform is recommendedto the end user. To that end, the following guidelines are provided on selecting the appropriateserver platform. An additional IVM/CCM configuration tool is also available to assist this decision.This can be downloaded via the sales toolkit by utilising the update icon within the application. Also,it is available on the Avaya website in the technical zone (www.sdxplc.com).

Configuration of INDeX CCM Server PCsCCM SPC-5 CCM SPC-10 CCM SPC-20

Processor Intel Pentium III –700MHz

Intel Pentium III –700MHz

Intel Pentium III –700MHz

RAM 128MB 256MB 256MB

Internal Modem

PCI CommunicationsCard to DriveWallboards

Keyboard

Mouse

10/100 MB EthernetNetwork Card

Internal 30 GB Back UpTape Drive

Pack of 3 x 30 GB DATTapes

Hard Disk Minimum 10GB Minimum 30GB Minimum 60GB

Operating System Windows NT-4Server

Windows NT-4Server

Windows NT-4Server

Database Version Microsoft SQL 7Server

Microsoft SQL 7Server

Microsoft SQL 7Server

Maximum Supervisor(client) connections Five Ten Twenty

Recommended Numberof concurrently loggedon Agents

<35 35 < 400 35 < 400

Average call rate/hr 500 < 1000 1000 < 2500 2500 >

ISSUE 4 March 2001



Selecting the appropriate INDeX CCM Server PC

Consideration should be given to the model of hardware server on which the CCM is provided.Three factors affect the choice of INDeX CCM Server PC:

• Number of Agents within the contact centre• Number of calls potentially received by the contact centre• Number of Supervisor (client) positions required

You must install a CCM SPC-10 if:

Your requirement is for more than 5 Supervisor (client) PC connections to the server.Your average call rate exceeds 1000 calls per hour.You have more than 35 concurrent agents logged on.You require a back up solution to a removable media i.e. DAT tape.

Note: This server PC should NOT run any CCM or other type of client applications.

You should install a CCM SPC-20 if:

Your requirement is for more than 10 Supervisor (client) PC connections to the serverYour average call rate exceeds 2500 calls per hourYou require the ability to mine into very old data captured.You require a back up solution to a removable media i.e. DAT tape

Note: This server PC should NOT run any CCM or other type of client applications.

Otherwise:

You may install a CCM SPC-5, which can also run the CCM Supervisor (client) applications on thesame PC if you have less than 15 agents and less than an average of 500 calls per hour. If youexceed either of these values, the CCM Server PC (CCM SPC-5) should be dedicated as a serverand the Supervisor (client) applications should be loaded on any other 32 bit Windows PCconnected to this server through the LAN.

CCM On-line Data Availability

Calls /Hour

On line dataCCM SPC-5



100 13.5 years 41 years 82 years250 5 years 16 years 32.5 years500 2.5 years 8 years 16 years1000 1 year 4 years 8 years2500 6 months 19 months 3 years5000 3 months 9 months 18 months

ISSUE 4 March 2001



Supplementary details on Agents, Calls and Supervisors

(1) Number of agents

The higher the number of agents servicing telephone calls concurrently, the higher the volume ofagent state data required to be captured by the Report Manager. In addition, for low number ofagent deployments, it is viable to run CCM and IVM Supervisor (client) applications on the INDeXCCM Server PC, whilst on larger sites, it is recommended that the INDeX CCM Server PC isdedicated to data acquisition and acting as a wallboard server.

(2) Number of calls

The higher the number of calls, the higher the volume of data to be archived for historical analysispurposes, and the greater the size of the INDeX CCM Server PC storage required in order tosupport historical analysis over longer time periods.

(3) Number of Supervisor positions

The manner in which Supervisors configure and access the INDeX CCM Server PC, is throughconnecting an application running on their own desktop PC to the INDeX CCM Server PC. Licensingrestrictions limit the number of concurrent desktop PC connections to INDeX CCM Server PC to amaximum of 5 on the CCM Server PC (CCM SPC-5) configuration. This may be increased to 10 onthe INDeX CCM Server PC (CCM SPC-10), and then 20 on the INDeX CCM Server PC (CCM SPC-20), subject to the appropriate Microsoft NT licence pack being installed.

Therefore, if the customer requirement within the next 24 months is likely to exceed 5 connections, itis recommended that INDeX CCM Server PC (CCM SPC-10) be deployed immediately.

Note: the CCM clients may be loaded on any Windows 32 bit PC and do not require the purchase ofany hardware from Avaya. The specification of such a PC must adhere to the following minimumrequirement:

Pentium P266, 64 MB RAM, Windows 95, 98 or NT-4 Workstation, CD-ROM, 3.5” floppy, screen,keyboard, mouse, network card.

It is possible to have the option of a rack mountable PC for all CCM Server PCs. This PC is not forthe installation in the INDeX rack, it is for installation in a customer supplied 19” rack. To order thisoption, select the appropriate size INDeX CCM Server PC rack code.

ISSUE 4 March 2001


INDeX Contact Centre Modules – Hardware Components Page 6.5

Hardware Components

INDeX CCM Wallboards

Two types of wall mounted wallboard models are supported by INDeX CCM. The first is a 10character single line wallboard. The second is a 22 character two line wallboard. In both cases,information comprising of text or numeric data may be displayed in multiple colours.

For BusinessPartners choosing to exploit the option of purchasing their own INDeX CCM Server PCplatform, it will be necessary to install an INDeX Wallboard Manager Communications card.(See table below)Note: This is a PCI type device.

INDeX ACA Cassette

The INDeX ACA Cassette consists of four individual message modules. Each module (3 of 16seconds and 1 of 60 seconds) can provide music on hold or message storage to create integratedcall sequencing and announcements to callers whilst held in a queue. The ACA cannot deliverestimate time to answer or queue positions, which require the INDeX Queue Manager.(See table below)

Printer

A printer for connection directly to the parallel port of the INDeX CCM Server PC is available. Theprinter is supplied with the required cabling to connect to the INDeX CCM Server PC.

Line Driver Kit

Required if the INDeX CCM is situated more than 5 metres from the INDeX switch. The line driversrequire mains supply. The kit includes line drivers, with cables and plug-top power supplies.

Code Description £RSPACA ACA cassette, 3x16s & 1x60s module 995CCM CPC INDeX CCM Client application PC 1,600CCM PRINT COL HP Deskjet printer inc cable 250CCM WB CC INDeX Wallboard comms card & cable 410CCM WB/10 INDeX Wallboard – 10 character single line 1,000CCM WB/22 INDeX Wallboard – 22 character double line 2,750IND APPS CD INDeX Applications S/W CD 100SSM LD2 Line driver kit 1pr & cable 225CCM SPC-5 CCM Server PC 5 Clients 2,495CCM SPC-10 CCM Server PC 10 Clients 4,595CCM SPC-20 CCM Server PC 20 Clients 6,995CCM SPC-5R CCM Server PC 5 Clients (Rack) 2,995CCM SPC-10R CCM Server PC 10 Clients (Rack) 5,095CCM SPC-20R CCM Server PC 20 Clients (Rack) 7,495

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INDeX Call Centre Modules – Software Modules Page 6.6

INDeX Contact Centre Turret

The dedicated contact centre turret provides specialist contact centre features, including Log On;Busy Not Available, Busy Wrap Up plus an exclusive View feature, providing wallboard informationat the desktop. Only available in grey, it can be desk or wall mounted (optional wall mounting kit)and is designed for use with headsets. A handset can be substituted for the headset.

Code Description £RSP20CC Contact Centre Turret Digital Terminal 299

Individual Contact Centre Module PricingIf you require all modules please ignore this section

INDeX CCM Software Overview

Please be aware the order codes contained within the software section of the price list for individualContact Centre Modules and the Contact Centre Manager/Supervisor Modules only contain Serverlicence keys. If you require the INDeX Application CD, which contains the CCM software, you willneed to order this separately using the following code:

Code Description £RSPIND APPS CD INDeX Applications S/W CD 100

Stand Alone Call Centre View

If the only module required by a customer is the real time Call Centre View package, it is possible topurchase a CCM server PC for the required number of concurrent client connections, an agent pack forthe required number of agents and the required number of CCV licences:

Code Description £RSPLIC-CCM CCV Call Centre View S/W Licence 1,750

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INDeX Contact Centre Modules – Software Modules cont. Page 6.7

Stand Alone Report Client

If the only module required by a customer, is the historic reporting capability with standard reports, it ispossible to purchase a CCM server PC for the required number of concurrent report clients, an agent packfor the number of agents and:

Code Description £RSPLIC-CCM REP MAN INDeX Report Manager S/W Licence 2,000

This will provide one client connection; if additional concurrent report client users are required, order theextra number of clients required using the following code:

Code Description £RSPLIC-CCM REP CL INDeX Report Client S/W Licence 1,000

Stand Alone Wallboard

If the only module required by a customer is the wallboard facility, it is required to purchase a CCM serverPC for the required number of concurrent wallboard clients plus:

Code Description £RSPLIC-CCM WB INDeX Wallboard Manager S/W Licence 500

This licence key includes the required server and client wallboard licence keys for up to 20 supervisors, toconcurrently create, schedule and edit messages to any wallboard in the contact centre.

The required agent pack should also be purchased for the number of agents, if state information foragents is required on the wallboard display. In the absence of the agent pack, it is only possible to displaycall totals.

ISSUE 4 March 2001



INDeX Contact Centre Manager (all modules delivered under one code)

The purchase of the INDeX Contact Centre Manager software provides licence keys for the followingsoftware modules:

Component DescriptionINDeX Wallboard Server andone client

Module to create, schedule and send messages to INDeXwallboards

INDeX Report Manager and oneclient

Module to generate pre-configured historic reports oncontact centre data

INDeX Call Centre View Module that provides real time information on all aspectsof a contact centre’s performance

INDeX NetworkedAdministration

Module to permit INDeX administration from a desktop PCconnected to the LAN

It is necessary to purchase an agent licence pack for the maximum number of agents the contact centrehas. The cost and order code for this bundle of applications is:

Code Description £RSPLIC-CCM CC Contact Centre Manager S/W Licence 3,200

Additional INDeX Contact Centre Supervisor Software

This is a package that offers one supervisor all CCM client modules, thus allowing them to view real timecontact centre data, generate standard reports, wallboard messages and configure the INDeX. This isprovided as software only, although Avaya is able to provide a suitable client PC platform if required.*INDeX Call Centre View Client*INDeX Wallboard Client*INDeX Report Client*INDeX Networked Administration

Please note that the INDeX Contact Centre Manager software already includes one instance of all ofthese clients.

Code Description £RSPLIC-CCM CCS Contact Centre Supervisor S/W Licence 2,000

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Additional INDeX Call Centre View Client

This module allows a further supervisor to be able to view the contact centre performance concurrently toother supervisors in real time.

Code Description £RSPLIC-CCM CCV Call Centre View S/W Licence 1,750

Additional INDeX Report Client

This module allows a further supervisor to be able to concurrently schedule and print standard reports.

Code Description £RSPLIC-CCM REP CL INDeX Report Client S/W Licence 1,000

INDeX Report Designer

This module allows a contact centre manager to create their own custom reports, based on the historiccall data stored on the CCM Server PC. The standard reports may either be edited or saved under a newname, or new reports may be created to suit the particular user’s requirements. The CCM Contact CentreManager and Supervisor software do NOT include an instance of this module as standard.

Code Description £RSPLIC-CCM REP DES INDeX Report Designer S/W Licence 3,000

INDeX QMS Interface Licence

This licence permits the connection of the QMS forecasting, scheduling and rostering package fromQMAX Systems Limited to the INDeX CCM Server. Avaya only provides the interface licence, with theQMS software being priced, supplied, installed, configured and maintained by QMAX Systems Limiteddirectly.

Code Description £RSPLIC-CCM QMS INDeX QMS Interface S/W Licence 2,500

ISSUE 4 March 2001


INDeX Contact Centre Modules – Agent Licence Packs Page 6.10

INDeX CCM Agent Licence Pack + Agent UpgradesWhen implementing an INDeX CCM, it is necessary to also purchase, in addition to selecting the requiredINDeX CCM Server PC platform and client software, a licence for the required number of agents to bemonitored in real time and historically. For convenience, this is provided from 5 agents up to 200 agents insingle steps, followed by larger increments, that make INDeX CCM capable of supporting a maximum of 400agents. Please note that any sale above 200 agents should be in consultation with the INDeX Field SupportGroup (FSG), as planning rules may apply.

Code Description £RSP Code Description £RSPLIC-CCM AP-5 INDeX CCM 5 Agent S/W Lic 0 LIC-CCM AP-45 INDeX CCM 45 Agent S/W Lic 12,700LIC-CCM AP-6 INDeX CCM 6 Agent S/W Lic 600 LIC-CCM AP-46 INDeX CCM 46 Agent S/W Lic 12,900LIC-CCM AP-7 INDeX CCM 7 Agent S/W Lic 1,200 LIC-CCM AP-47 INDeX CCM 47 Agent S/W Lic 13,100LIC-CCM AP-8 INDeX CCM 8 Agent S/W Lic 1,800 LIC-CCM AP-48 INDeX CCM 48 Agent S/W Lic 13,300LIC-CCM AP-9 INDeX CCM 9 Agent S/W Lic 2,400 LIC-CCM AP-49 INDeX CCM 49 Agent S/W Lic 13,500LIC-CCM AP-10 INDeX CCM 10 Agent S/W Lic 3,000 LIC-CCM AP-50 INDeX CCM 50 Agent S/W Lic 13,700LIC-CCM AP-11 INDeX CCM 11 Agent S/W Lic 3,450 LIC-CCM AP-51 INDeX CCM 51 Agent S/W Lic 13,900LIC-CCM AP-12 INDeX CCM 12 Agent S/W Lic 3,900 LIC-CCM AP-52 INDeX CCM 52 Agent S/W Lic 14,100LIC-CCM AP-13 INDeX CCM 13 Agent S/W Lic 4,350 LIC-CCM AP-53 INDeX CCM 53 Agent S/W Lic 14,300LIC-CCM AP-14 INDeX CCM 14 Agent S/W Lic 4,800 LIC-CCM AP-54 INDeX CCM 54 Agent S/W Lic 14,500LIC-CCM AP-15 INDeX CCM 15 Agent S/W Lic 5,200 LIC-CCM AP-55 INDeX CCM 55 Agent S/W Lic 14,700LIC-CCM AP-16 INDeX CCM 16 Agent S/W Lic 5,500 LIC-CCM AP-56 INDeX CCM 56 Agent S/W Lic 14,900LIC-CCM AP-17 INDeX CCM 17 Agent S/W Lic 5,800 LIC-CCM AP-57 INDeX CCM 57 Agent S/W Lic 15,100LIC-CCM AP-18 INDeX CCM 18 Agent S/W Lic 6,100 LIC-CCM AP-58 INDeX CCM 58 Agent S/W Lic 15,300LIC-CCM AP-19 INDeX CCM 19 Agent S/W Lic 6,400 LIC-CCM AP-59 INDeX CCM 59 Agent S/W Lic 15,500LIC-CCM AP-20 INDeX CCM 20 Agent S/W Lic 6,700 LIC-CCM AP-60 INDeX CCM 60 Agent S/W Lic 15,700LIC-CCM AP-21 INDeX CCM 21 Agent S/W Lic 7,000 LIC-CCM AP-61 INDeX CCM 61 Agent S/W Lic 15,900LIC-CCM AP-22 INDeX CCM 22 Agent S/W Lic 7,300 LIC-CCM AP-62 INDeX CCM 62 Agent S/W Lic 16,100LIC-CCM AP-23 INDeX CCM 23 Agent S/W Lic 7,600 LIC-CCM AP-63 INDeX CCM 63 Agent S/W Lic 16,300LIC-CCM AP-24 INDeX CCM 24 Agent S/W Lic 7,900 LIC-CCM AP-64 INDeX CCM 64 Agent S/W Lic 16,500LIC-CCM AP-25 INDeX CCM 25 Agent S/W Lic 8,200 LIC-CCM AP-65 INDeX CCM 65 Agent S/W Lic 16,700LIC-CCM AP-26 INDeX CCM 26 Agent S/W Lic 8,500 LIC-CCM AP-66 INDeX CCM 66 Agent S/W Lic 16,900LIC-CCM AP-27 INDeX CCM 27 Agent S/W Lic 8,800 LIC-CCM AP-67 INDeX CCM 67 Agent S/W Lic 17,100LIC-CCM AP-28 INDeX CCM 28 Agent S/W Lic 9,100 LIC-CCM AP-68 INDeX CCM 68 Agent S/W Lic 17,300LIC-CCM AP-29 INDeX CCM 29 Agent S/W Lic 9,400 LIC-CCM AP-69 INDeX CCM 69 Agent S/W Lic 17,500LIC-CCM AP-30 INDeX CCM 30 Agent S/W Lic 9,700 LIC-CCM AP-70 INDeX CCM 70 Agent S/W Lic 17,700LIC-CCM AP-31 INDeX CCM 31 Agent S/W Lic 9,900 LIC-CCM AP-71 INDeX CCM 71 Agent S/W Lic 17,900LIC-CCM AP-32 INDeX CCM 32 Agent S/W Lic 10,100 LIC-CCM AP-72 INDeX CCM 72 Agent S/W Lic 18,100LIC-CCM AP-33 INDeX CCM 33 Agent S/W Lic 10,300 LIC-CCM AP-73 INDeX CCM 73 Agent S/W Lic 18,300LIC-CCM AP-34 INDeX CCM 34 Agent S/W Lic 10,500 LIC-CCM AP-74 INDeX CCM 74 Agent S/W Lic 18,500LIC-CCM AP-35 INDeX CCM 35 Agent S/W Lic 10,700 LIC-CCM AP-75 INDeX CCM 75 Agent S/W Lic 18,700LIC-CCM AP-36 INDeX CCM 36 Agent S/W Lic 10,900 LIC-CCM AP-76 INDeX CCM 76 Agent S/W Lic 18,900LIC-CCM AP-37 INDeX CCM 37 Agent S/W Lic 11,100 LIC-CCM AP-77 INDeX CCM 77 Agent S/W Lic 19,100LIC-CCM AP-38 INDeX CCM 38 Agent S/W Lic 11,300 LIC-CCM AP-78 INDeX CCM 78 Agent S/W Lic 19,300LIC-CCM AP-39 INDeX CCM 39 Agent S/W Lic 11,500 LIC-CCM AP-79 INDeX CCM 79 Agent S/W Lic 19,500LIC-CCM AP-40 INDeX CCM 40 Agent S/W Lic 11,700 LIC-CCM AP-80 INDeX CCM 80 Agent S/W Lic 19,700LIC-CCM AP-41 INDeX CCM 41 Agent S/W Lic 11,900 LIC-CCM AP-81 INDeX CCM 81 Agent S/W Lic 19,900LIC-CCM AP-42 INDeX CCM 42 Agent S/W Lic 12,100 LIC-CCM AP-82 INDeX CCM 82 Agent S/W Lic 20,100LIC-CCM AP-43 INDeX CCM 43 Agent S/W Lic 12,300 LIC-CCM AP-83 INDeX CCM 83 Agent S/W Lic 20,300LIC-CCM AP-44 INDeX CCM 44 Agent S/W Lic 12,500 LIC-CCM AP-84 INDeX CCM 84 Agent S/W Lic 20,500

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INDeX Call Centre Modules - Agent Licence Packs Page 6.11

Code Description £RSP Code Description £RSPLIC-CCM AP-85 INDeX CCM 85 Agent S/W Lic 20,700 LIC-CCM AP-128 INDeX CCM 128 Agent S/W Lic 29,300LIC-CCM AP-86 INDeX CCM 86 Agent S/W Lic 20,900 LIC-CCM AP-129 INDeX CCM 129 Agent S/W Lic 29,500LIC-CCM AP-87 INDeX CCM 87 Agent S/W Lic 21,100 LIC-CCM AP-130 INDeX CCM 130 Agent S/W Lic 29,700LIC-CCM AP-88 INDeX CCM 88 Agent S/W Lic 21,300 LIC-CCM AP-131 INDeX CCM 131 Agent S/W Lic 29,900LIC-CCM AP-89 INDeX CCM 89 Agent S/W Lic 21,500 LIC-CCM AP-132 INDeX CCM 132 Agent S/W Lic 30,100LIC-CCM AP-90 INDeX CCM 90 Agent S/W Lic 21,700 LIC-CCM AP-133 INDeX CCM 133 Agent S/W Lic 30,300LIC-CCM AP-91 INDeX CCM 91 Agent S/W Lic 21,900 LIC-CCM AP-134 INDeX CCM 134 Agent S/W Lic 30,500LIC-CCM AP-92 INDeX CCM 92 Agent S/W Lic 22,100 LIC-CCM AP-135 INDeX CCM 135 Agent S/W Lic 30,700LIC-CCM AP-93 INDeX CCM 93 Agent S/W Lic 22,300 LIC-CCM AP-136 INDeX CCM 136 Agent S/W Lic 30,900LIC-CCM AP-94 INDeX CCM 94 Agent S/W Lic 22,500 LIC-CCM AP-137 INDeX CCM 137 Agent S/W Lic 31,100LIC-CCM AP-95 INDeX CCM 95 Agent S/W Lic 22,700 LIC-CCM AP-138 INDeX CCM 138 Agent S/W Lic 31,300LIC-CCM AP-96 INDeX CCM 96 Agent S/W Lic 22,900 LIC-CCM AP-139 INDeX CCM 139 Agent S/W Lic 31,500LIC-CCM AP-97 INDeX CCM 97 Agent S/W Lic 23,100 LIC-CCM AP-140 INDeX CCM 140 Agent S/W Lic 31,700LIC-CCM AP-98 INDeX CCM 98 Agent S/W Lic 23,300 LIC-CCM AP-141 INDeX CCM 141 Agent S/W Lic 31,900LIC-CCM AP-99 INDeX CCM 99 Agent S/W Lic 23,500 LIC-CCM AP-142 INDeX CCM 142 Agent S/W Lic 32,100LIC-CCM AP-100 INDeX CCM 100 Agent S/W Lic 23,700 LIC-CCM AP-143 INDeX CCM 143 Agent S/W Lic 32,300LIC-CCM AP-101 INDeX CCM 101 Agent S/W Lic 23,900 LIC-CCM AP-144 INDeX CCM 144 Agent S/W Lic 32,500LIC-CCM AP-102 INDeX CCM 102 Agent S/W Lic 24,100 LIC-CCM AP-145 INDeX CCM 145 Agent S/W Lic 32,700LIC-CCM AP-103 INDeX CCM 103 Agent S/W Lic 24,300 LIC-CCM AP-146 INDeX CCM 146 Agent S/W Lic 32,900LIC-CCM AP-104 INDeX CCM 104 Agent S/W Lic 24,500 LIC-CCM AP-147 INDeX CCM 147 Agent S/W Lic 33,100LIC-CCM AP-105 INDeX CCM 105 Agent S/W Lic 24,700 LIC-CCM AP-148 INDeX CCM 148 Agent S/W Lic 33,300LIC-CCM AP-106 INDeX CCM 106 Agent S/W Lic 24,900 LIC-CCM AP-149 INDeX CCM 149 Agent S/W Lic 33,500LIC-CCM AP-107 INDeX CCM 107 Agent S/W Lic 25,100 LIC-CCM AP-150 INDeX CCM 150 Agent S/W Lic 33,700LIC-CCM AP-108 INDeX CCM 108 Agent S/W Lic 25,300 LIC-CCM AP-151 INDeX CCM 151 Agent S/W Lic 33,900LIC-CCM AP-109 INDeX CCM 109 Agent S/W Lic 25,500 LIC-CCM AP-152 INDeX CCM 152 Agent S/W Lic 34,100LIC-CCM AP-110 INDeX CCM 110 Agent S/W Lic 25,700 LIC-CCM AP-153 INDeX CCM 153 Agent S/W Lic 34,300LIC-CCM AP-111 INDeX CCM 111 Agent S/W Lic 25,900 LIC-CCM AP-154 INDeX CCM 154 Agent S/W Lic 34,500LIC-CCM AP-112 INDeX CCM 112 Agent S/W Lic 26,100 LIC-CCM AP-155 INDeX CCM 155 Agent S/W Lic 34,700LIC-CCM AP-113 INDeX CCM 113 Agent S/W Lic 26,300 LIC-CCM AP-156 INDeX CCM 156 Agent S/W Lic 34,900LIC-CCM AP-114 INDeX CCM 114 Agent S/W Lic 26,500 LIC-CCM AP-157 INDeX CCM 157 Agent S/W Lic 35,100LIC-CCM AP-115 INDeX CCM 115 Agent S/W Lic 26,700 LIC-CCM AP-158 INDeX CCM 158 Agent S/W Lic 35,300LIC-CCM AP-116 INDeX CCM 116 Agent S/W Lic 26,900 LIC-CCM AP-159 INDeX CCM 159 Agent S/W Lic 35,500LIC-CCM AP-117 INDeX CCM 117 Agent S/W Lic 27,100 LIC-CCM AP-160 INDeX CCM 160 Agent S/W Lic 35,700LIC-CCM AP-118 INDeX CCM 118 Agent S/W Lic 27,300 LIC-CCM AP-161 INDeX CCM 161 Agent S/W Lic 35,900LIC-CCM AP-119 INDeX CCM 119 Agent S/W Lic 27,500 LIC-CCM AP-162 INDeX CCM 162 Agent S/W Lic 36,100LIC-CCM AP-120 INDeX CCM 120 Agent S/W Lic 27,700 LIC-CCM AP-163 INDeX CCM 163 Agent S/W Lic 36,300LIC-CCM AP-121 INDeX CCM 121 Agent S/W Lic 27,900 LIC-CCM AP-164 INDeX CCM 164 Agent S/W Lic 36,500LIC-CCM AP-122 INDeX CCM 122 Agent S/W Lic 28,100 LIC-CCM AP-165 INDeX CCM 165 Agent S/W Lic 36,700LIC-CCM AP-123 INDeX CCM 123 Agent S/W Lic 28,300 LIC-CCM AP-166 INDeX CCM 166 Agent S/W Lic 36,900LIC-CCM AP-124 INDeX CCM 124 Agent S/W Lic 28,500 LIC-CCM AP-167 INDeX CCM 167 Agent S/W Lic 37,100LIC-CCM AP-125 INDeX CCM 125 Agent S/W Lic 28,700 LIC-CCM AP-168 INDeX CCM 168 Agent S/W Lic 37,300LIC-CCM AP-126 INDeX CCM 126 Agent S/W Lic 28,900 LIC-CCM AP-169 INDeX CCM 169 Agent S/W Lic 37,500LIC-CCM AP-127 INDeX CCM 127 Agent S/W Lic 29,100 LIC-CCM AP-170 INDeX CCM 170 Agent S/W Lic 37,700LIC-CCM AP-128 INDeX CCM 128 Agent S/W Lic 29,300 LIC-CCM AP-171 INDeX CCM 171 Agent S/W Lic 37,900LIC-CCM AP-129 INDeX CCM 129 Agent S/W Lic 29,500 LIC-CCM AP-172 INDeX CCM 172 Agent S/W Lic 38,100LIC-CCM AP-130 INDeX CCM 130 Agent S/W Lic 29,700 LIC-CCM AP-173 INDeX CCM 173 Agent S/W Lic 38,300LIC-CCM AP-131 INDeX CCM 131 Agent S/W Lic 29,900 LIC-CCM AP-174 INDeX CCM 174 Agent S/W Lic 38,500LIC-CCM AP-132 INDeX CCM 132 Agent S/W Lic 30,100 LIC-CCM AP-175 INDeX CCM 175 Agent S/W Lic 38,700LIC-CCM AP-133 INDeX CCM 133 Agent S/W Lic 30,300 LIC-CCM AP-176 INDeX CCM 176 Agent S/W Lic 38,900

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INDeX Call Centre Modules - Agent Licence Packs Page 6.12

Code Description £RSP Code Description £RSPLIC-CCM AP-176 INDeX CCM 176 Agent S/W Lic 38,900 LIC-CCM AP-191 INDeX CCM 191 Agent S/W Lic 41,900LIC-CCM AP-177 INDeX CCM 177 Agent S/W Lic 39,100 LIC-CCM AP-192 INDeX CCM 192 Agent S/W Lic 42,100LIC-CCM AP-178 INDeX CCM 178 Agent S/W Lic 39,300 LIC-CCM AP-193 INDeX CCM 193 Agent S/W Lic 42,300LIC-CCM AP-179 INDeX CCM 179 Agent S/W Lic 39,500 LIC-CCM AP-194 INDeX CCM 194 Agent S/W Lic 42,500LIC-CCM AP-180 INDeX CCM 180 Agent S/W Lic 39,700 LIC-CCM AP-195 INDeX CCM 195 Agent S/W Lic 42,700LIC-CCM AP-181 INDeX CCM 181 Agent S/W Lic 39,900 LIC-CCM AP-196 INDeX CCM 196 Agent S/W Lic 42,900LIC-CCM AP-182 INDeX CCM 182 Agent S/W Lic 40,100 LIC-CCM AP-197 INDeX CCM 197 Agent S/W Lic 43,100LIC-CCM AP-183 INDeX CCM 183 Agent S/W Lic 40,300 LIC-CCM AP-198 INDeX CCM 198 Agent S/W Lic 43,300LIC-CCM AP-184 INDeX CCM 184 Agent S/W Lic 40,500 LIC-CCM AP-199 INDeX CCM 199 Agent S/W Lic 43,500LIC-CCM AP-185 INDeX CCM 185 Agent S/W Lic 40,700 LIC-CCM AP-200 INDeX CCM 200 Agent S/W Lic 43,700LIC-CCM AP-186 INDeX CCM 186 Agent S/W Lic 40,900 LIC-CCM AP-225 INDeX CCM 225 Agent S/W Lic 51,200LIC-CCM AP-187 INDeX CCM 187 Agent S/W Lic 41,100 LIC-CCM AP-250 INDeX CCM 250 Agent S/W Lic 61,200LIC-CCM AP-188 INDeX CCM 188 Agent S/W Lic 41,300 LIC-CCM AP-300 INDeX CCM 300 Agent S/W Lic 91,200LIC-CCM AP-189 INDeX CCM 189 Agent S/W Lic 41,500 LIC-CCM AP-400 INDeX CCM 400 Agent S/W Lic P.O.ALIC-CCM AP-190 INDeX CCM 190 Agent S/W Lic 41,700

Agent Upgrades

Code Description £RSPU/G-CCM AP Agent Licence Pack Upgrade Administration

Charge200

In order to process an upgrade, both the new number of agents and currently installed number will berequired. When more agents are required, the price is calculated as follows:

Cost of Agent Pack required - Cost of Agent pack installed + U/G-CCM AP

Example 1: To upgrade from 30 agents to 45 agents:

(CCM AP-45) – (CCM AP-30) + (U/G-CCM AP)

12,700 – 9,700 + 200 = £3,200.

Example 2: To upgrade from 190 agents to 250 agents:

(CCM AP-250) – (CCM AP-190) + (U/G-CCM AP)

61,200 – 41,700 + 200 = £19,700.

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INDeX Contact Centre Modules – SDX – CCM Upgrades Page 6.13

SDX ACD Manager to INDeX CCM Upgrades

Avaya fully supports customers wishing to upgrade previous copies of SDX ACD Manager to INDeX CCM.

The SDX ACD Manager Server PC is NOT capable of running the INDeX CCM Server software, and therefore thepurchase of a CCM Server PC is required. It is recommended that the old SDX ACD Manager Server PC isretained in order to permit historic data to be accessed after CCM upgrade. SDX ACD Manager 5.2aCr4 software isavailable free of charge to any SDX ACD Manager Version 5 user that requires this functionality.

The way in which an upgrade from SDX ACD Manager to INDeX CCM is carried out, is for customers to purchasethe required INDeX CCM combination of software and hardware as a new site would.

Once the SDX ACD Manager dongle is returned to Avaya, a credit will be issued for the equivalent INDeX CCMAgent Licence Pack.

Illustrated Examples:

A customer requires a 9 agent single supervisor CCM, and a 22 character wallboard.

CCM SPC-5 : £2,495LIC-CCM CC : £3,200CCM WB/22 : £2,750LIC-CCM AP-9 : £2,400

TOTAL : £10,845

ISSUE 4 March 2001


INDeX Contact Centre Modules – Illustrated examples cont. Page 6.14

A customer requires a 42 agent, five Call Centre View clients, two report clients and one report designerwith five 22 character wallboards. Plus the ability to back up the historical data to a removable media.

CCM SPC-10 : £4,595LIC-CCM CC : £3,200LIC-CCM CCV (4) : £1,750 x 4 = £7,000LIC-CCM REP CL (1) : £1,000LIC-CCM REP DES : £3,000CCM WB/22 (5) : £2,750 x 5 = £13,750LIC-CCM AP-42 : £12,100

TOTAL : £44,645

A customer only requires the ability for three supervisors to run standard historic reports and customisedreports. This is a low volume site that would be served by a CCM SPC-5.

CCM SPC-5 : £2,495LIC-CCM REP MAN(incl. One client) : £2,000LIC-CCM REP DES (incl. One client) : £3,000LIC-CCM REP CL (third supervisor) : £1,000

TOTAL : £8,495

A customer requires 90 agents, eight supervisors with access to all client applications with one supervisoralso having access to the Report Designer plus five 22 character wallboards. The customer is supplyingthree of his or her own client PCs.

CCM SPC-20 : £6,995LIC-CCM CC : £3,200LIC-CCM CCS (7) : £2,000 x 7 = £14,000LIC-CCM REP DES(incl. One client) : £3,000CCM WB/22 (5) : £2,750 x 5 = £13,750LIC-CCM AP-90 : £21,700

TOTAL COST : £62,645

A SDX ACD Manager customer with 60 agents and two scrolling wallboards and three supervisors in totalwishes to upgrade to INDeX CCM, replacing the scrolling wallboards with INDeX 22 character wallboards,and three supervisors with access to all client applications except the INDeX Report Designer. Thecustomer is supplying three of his or her own client PCs.

CCM SPC-10 : £4,595LIC-CCM CC : £3,200LIC-CCM CCS (2) : £2,000 x 2 = £4,000CCM WB/22 (2) : £2,750 x 2 = £5,500LIC-CCM AP-60 : £15,700

TOTAL : £32,995SDX ACD Manager dongleCredit : (LIC-CCM AP-60:£15,700)

TOTAL COST : £17,295

ISSUE 4 March 2001


SDX ACD Manager Prices – Windows Client and Wallboards Page 6.15

Windows ACD Supervisor (Client)

The Windows Client presents all data in a Windows graphical user interface format and allow full accessto the SDX ACD Manager including configuration. The Windows client may be added in two ways:-

• Windows ACD Supervisor (Client): PC+ software fully configured consisting of:-o 1-user software licenceo Windows client PC:(as server PC)

Fully configured PC with SVGA colour screen, keyboard, mouse, network card, DOS 6.22,Windows for Workgroups 3.11.

• Windows ACD Supervisor (Client) Software only licence:One-off licence fee to allow installation of Windows clients on users own Windows PCs connected to anexisting or dedicated LAN. The licence controls the number of simultaneously connected Windows clientsto a server. The PCs must be a minimum of 486 DX2 66, 8MB RAM, with a network card, DOS 6.22 andWindow for Workgroups 3.11 installed. At least on days software consultancy must be purchased toensure successful implementation if connection to an existing LAN is required – contact INDeX FieldSupport Group (FSG), tel: +44 (0)1707 364404 or mailto:[email protected]

Code Description £RSPACD5 W/1 Windows ACD Supervisor 1 licence 2,495ACD5 W/3 Windows ACD Supervisor 3 licence 5,995ACD5 W/6 Windows ACD Supervisor 6 licence 8,995ACD5 W/ADD Windows ACD Supervisor add user > 6 1,495ACD5 WPC ACD Windows Client PC 1,500ACD5 WT ACD Windows Supervisor terminal 3,995LIC-ACD-88 SDX ACD 400 Agent S/W Licence P.O.A

ACD Wallboards

ACD Wallboards provide information using the call statistics collected by the SDX ACD Manager. TheSDX ACD Manager can support up to 16 Scrolling Wallboards and 20 Call Indicator Wallboards plus theWindows Wallboards, which may be displayed on any number of PCs (connected to a suitable LAN).

• Windows Wallboard:Windows Wallboard provides full call indicator wallboard information on any Window PC connected to thecustomer’s existing LAN. Calls answered, percentage calls answered, calls out, calls waiting, longestwait, lost and total calls may be displayed on one 2 digit, and one 4 digit display. The product consists ofa comms card, software, splitter cable, dongle and manual. It is designed to be connected to existing PCson a customer’s local area network. A working knowledge of Windows is required to install the product.One day’s software consultancy may be purchased to ensure successful implementation.

• Scrolling Wallboard:Displays both normal call information plus messages typed in by the SDX ACD Manager or stored on thesystem. Displays 2 rows of 16 characters or 1 row of 16 large characters, in static mode or can scrolllonger messages. – SDX Software must be level 4.2+ and ACD S/W must be level 4.1+.

mailto:[email protected]

ISSUE 4 March 2001


SDX ACD Manager Prices – ACD and Windows Client Wallboards Page 6.16

• Call Indicator Wallboard (CIW):Provides 1 x 2 digit numeric display and 1 x 4 digit numeric display. Queue Call Status:- waiting,answered, lost, total presented, percentage calls answered and longest waiting call time. The unitrequires a mains supply.

• CIW plus Buzzer and Relay:As ACD WB but with programmable buzzer alarm and the capacity to operate external devices. Relaycontacts provided are voltage free and can switch up to 48V at 3A.

Code Description £RSPACD SWB ACD scrolling indicator wallboard 1,995ACD WB Call indicator wallboard 575ACD WBBR Call indicator wallboard with buzzer & relay 795ACD WINWB ACD Windows Wallboard 1,995

Call Costing Package

Provides outgoing call information based on Agent PIN Numbers. Provides comprehensive CallManagement cost based reports based on an algorithmic process suitable for both Cable & Wirelessand BT Exchange Lines. For ACD Level 5.2a, the ISDN call charge information will override thealgorithmic process if enabled. Note: Please specify the STD area code in which the ACD islocated.

Code Description £RSPACD COST ACD Call Costing level 5.2a 1,495

Data Export Options (Level 5.2a)

Data collected by the ACD system can be exported in a BDF (Database File) format for use withother PC applications (databases, spreadsheets etc).

Code Description £RSPACD5 DB EXP ACD Database Export S/W level 5.2 995

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SDX ACD Manager Prices – Windows Client Wallboards cont. Page 6.17

Remote Access Kit v3.1

The Remote Access kits allow maintainers and ACD Supervisors to access ACD systems remotelyvia a modem link. They allow the headquarters PC monitor and program the ACD. It also allowsaccess to the SDX programming.

For maintenance purposes DOS files may be transferred to and from the ACD via the modem link.The ACD is referred to as the host end and the PC from which you are dialling is termed theHeadquarters.

• Remote Access Software Kit (Headquarters):This kit is designed to be installed on a customer existing PC. It allows access to any SDX ACDfitted with the remote Access Kit (Host). The kit includes modem, headquarters software anddongle.

• Remote Access Kit (Host):This kit is installed on the host ACD. It allows the headquarters PC to remotely access the ACD.The kit includes host modem and host software. ACD Level 5.2 Servers have this kit fitted asstandard. It is designed as an upgrade to Band 1 ACD Managers below Level 5.0.

Code Description £RSPACD EXT A ACD external access 1,495ACD HQ EXT SWO Remote access software (hq) 1,495

A new dongle chip fitted to a new Comms card will be supplied when an existing SDX ACD Manageris upgraded to Level 5.2. The old dongle must be returned to us or an invoice will be raised for anequivalent system to the dongle.

ISSUE 4 March 2001


SDX ACD Manager Prices – Upgrades to Level 5.2 Page 6.18

ACD Level 5.2 Upgrades (Upgrades form pre-level 5 to ACD 5.2)

Upgrades are available for all SDX ACD Managers to Level 5.2 - please refer to Dealer Update 325,Reseller Update 20 and Reseller Update on ACD 5.2 issued May’97 for full details. In all caseswhen ordering the upgrade, we require the completion of an ACD Upgrade order form, including thecustomer name, system size, dongle serial number and full version number of the SDX softwarecurrently installed and the specification of the PC. The minimum specification to run the Level 5.2server is an SDX Server PC.Where the upgrade software is required to be supplied on a rack mountable PC, please detail theappropriate PC and software on separate lines of the order.

Code Description £RSPACD5 SPC ACD Server PC level 5 1,200ACD5 SUG30 ACD level 5 s/w u/g up to 30 agent 2,495ACD5 SUG60 ACD level 5 s/w u/g up to 60 agent 2,995ACD5 SUG90 ACD level 5 s/w u/g up to 90 agent 3,995ACD5 UG30 ACD u/g to level 5 Server to 30 ag 3,695ACD5 UG60 ACD u/g to level 5 Server to 60 ag 4,195ACD5 UG90 ACD u/g to level 5 Server 90+ ag 5,195

Upgrades from ACD 5.0/5.1/5.2 to ACD 5.2a

Upgrades to ACD 5.2a for systems currently at ACD 5.0 or ACD 5.1 are available, free of charge.Full details are available in the ACD 5.2a Reseller Update issued May 1997.

Code Description £RSPACD52A SUG ACD level 5.2a S/W upgrade P.O.A

Additional Agents

Existing Systems may be upgraded in steps of 30 Agents. Note: For 15 agent systems the upgradeonly provides 15 additional agents.

Code Description £RSPACD5 U30 Additional 30 agents level 5 5,000

Emergency Dongle

The emergency dongle is for use by maintainers if a failure should occur on a customer’s dongle. Itcomes supplied complete with comms card and can be reprogrammed once used. The dongle willallow the ACD to operate for a period of 14 days from the date of installation. Please refer toTechnical Bulletin Issue 14 for more details.

Code Description £RSPACD/ED5 ACD emergency dongle level 5 1,295

ISSUE 4 March 2001

Section 7

Voice Processing

ISSUE 4 March 2001


INDeX Voice Manager – System Prices Page 7.1

INDeX Voice ManagerThe INDeX Voice Manager (IVM) is a fully featured voice processing system, delivering sophisticatedvoice mail and automated attendant functionality, and yet, is delivered on ordinary internal INDeXCassettes. IVM is also the platform that delivers some of the Contact Centre Modules (CCM), such asINDeX Queue Manager.IVM is only available on INDeX Software Level 8.1 and CPUV-200 or above. The product requires 2adjacent INDeX cabinet slots to be available, and imposes no practical limit on the number of mailboxesthat may be configured. IVM may be managed from any 32 bit PC client connected through a LANinterface, this includes the customer’s own desktop PCs. The minimum PC specification recommendedis: Pentium 233MHz+, 16MB RAM, Windows95 or NT-4, Ethernet LAN interface and CD-ROM drive.

INDeX Voice Manager – System PricesThe kit below includes the INDeX CT Server Cassette (SVRC), the INDeX Voice Processing Cassette(VPC), full engineering documentation (D-IVM-ED) and 20 user guides (D-UGIVM). However, it is alsonecessary to order the appropriate software component for the required number of ports.It may also be necessary to order the appropriate cable to permit connection to a programming PC(RJ45 crossover cable) or to a local keyboard, screen and mouse (KSM External cable) for installationand maintenance.Code Description £RSPIVM-KIT INDeX Voice Manager Hardware Kit 4,990IVM-KIT-L-UK Upgraded INDeX Voice Mgr Hardware Kit 5,490

INDeX Voice Manager – Software ElementsCode Description £RSPIND APPS CD INDeX Applications S/W CD 100LIC-IVM-4 INDeX Voice Manager 4 port S/W Licence 705LIC-IVM-8 INDeX Voice Manager 8 port S/W Licence 3,205LIC-IVM-12 INDeX Voice Manager 12 port S/W Licence 5,705LIC-IVM-16 INDeX Voice Manager 16 port S/W Licence 8,205Please note that an order for licence keys must be accompanied by the INDeX CPU serial number.

INDeX Voice Manager – Cabling and miscellaneous itemsCode Description £RSPSVRC INDeX CT Server Cassette 3,695SVRC-L Upgraded INDeX CT Server Cassette 4,190VPC INDeX Voice Processing Cassette 1,295EXT-TOOL Cassette extraction tool 10CABPRI-10 10m EMC approved RJ45 cable for IVM to

network hub89

CABPRI-3 3m EMC approved RJ45 cable for IVM tonetwork hub

49

CABPRI-5 5m EMC approved RJ45 cable for IVM tonetwork hub

69

CAB-SVRC-KSM KSM External Cable 15CAB-X-PC RJ45 Crossover Cable* (EMC Approved) 5*The RJ45 crossover cable enables direct connection to the CT Server cassette from a laptop with eithera PCMCIA card or D Type parallel connector.

ISSUE 4 March 2001


INDeX Voice Manager – IVM Lite Page 7.2

INDeX Voice Manager Lite

The INDeX Voice Manger Lite is an entry-level voice messaging system equivalent to 4 port/180minute systems. IVM Lite delivers all the benefits of visual voice found on IVM in a lower costpackage.

IVM Lite is only available on the INDeX 30 and 100 (CPU-X) with INDeX level software 9.1 andabove. On INDeX 30, the product is provided as a field installable hardware item, consisting of adaughter board to the motherboard. On INDeX 100, the product is supplied as an alternativevariant of CPUX.

A software licence is required for INDeX 100 installations only.

Code Description £RSPIVMLITE-KIT IVMLITE Hardware Kit for INDeX30 850LIC-IVMLITE-100 IVM Lite on INDeX 100 S/W licence 650LIC-X100-9.1 Level 9.1 CPU-X100 S/W Licence 395CPU-XVM CPU-X with IVM Lite 1,845

ISSUE 4 March 2001


INDeX Voice Manager – System Prices Page 7.3

INDeX Queue Manager

This module provides spoken comfort messages to callers waiting to be answered. The messages caninclude estimated time to answer, queue positions, spoken trends (e.g. ‘Thank you for holding, calls arecurrently being answered every 12 seconds) and message leaving options.

Code Description £ RSPLIC-CCM Q-MGR INDeX Queue Manager software licence key 1,495

Please note that an order for the above item must be accompanied by the INDeX CPU serial number.

INDeX Agent Assist

The INDeX Agent Assist module provides the ability for system managers to set up interactive ‘Interview’sessions. Incoming callers are taken through a structured series of questions and prompted to leave ananswer either as voice or DTMF input. The answers are collated into one message and delivered toagents for transcriptions.

Code Description £ RSPLIC-IVM IAA INDeX Agent Assist software licence key 995


INDeX Agent Assist requires the higher specification IVM CT Server cassettes (SVRC-L-UK, which canbe ordered separately, or as part of the IVM-L-KIT). In addition, INDeX Agent Assist requires INDeXsoftware level 9.0.1 or above.

INDeX Recording Services

The INDeX Voice Recording Services module is an additional INDeX Voice Manager module that can beused to record telephone conversations based upon a customisable set of rules. Recordings can bemade based on CLI, DDI, extension number, time of day, etc.

Code Description £RSPLIC-IVM IRS INDeX Recording Services software licence key 995


INDeX Recording Services requires the higher specification IVM CT Server cassette (SVRC-L – whichcan be ordered separately or as part of the IVM-KIT-L-UK)In addition, INDeX Recording Services requires INDeX software level 9.01 or above.

INDeX Voice Manager – Upgrades

When upgrading a system, it is necessary to raise an order for the required software or hardwarewith the following upgrade charge. A credit note will automatically be raised for the value of thepreviously installed licence key. The BusinessPartner’s current MLD is applied to the credit noteamount.

Code Description £RSPU/G-IVM INDeX Voice Mgr port S/W licence upgrade 250

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Premier Voice Manager – System Prices Page 7.4

Standard Premier Features

Code Description £RSPVM-PREM-2P Premier 2 Port 20hr Voice System 6,595VM-PREM-4P Premier 4 Port 20hr Voice System 7,995VM-PREM-6P Premier 6 Port 20hr Voice System 9,395VM-PREM-8P Premier 8 Port 20hr Voice System 10,795VM-PREM-10P Premier 10 Port 20hr Voice System 12,195VM-PREM-12P Premier 12 Port 40hr Voice System 13,595VM-PREM-14P Premier 14 Port 40hr Voice System 15,595VM-PREM-16P Premier 16 Port 40hr Voice System 17,595VM-PREM-18P Premier 18 Port 40hr Voice System 19,595VM-PREM-20P Premier 20 Port 40hr Voice System 21,595

Optional Premier Features

Description RSP(£) Extra CostsAMIS (per site) 500CTI Gateway 3000 Extra Telephone Support required. Contact Sales Order

Processing for a quotation for all CTI Gateways.Display Indicator 572 Up to 16 per Voice Manager. Extra Hardware Maintenance

£40.00 per annum.Fax Server 2700 Incl.PC, Modem, Software and 1 User Licence. Extra

Hardware Maintenance required £165.00 per annum. Resellerdiscount 30%. Additional day’s installation required £400.00

Service Disk 75020 Hours Storage 500 Versions 4.4/4.510 Hours Storage 500 On upgrades 4.1 or 4.3 to 4.519” Rack Mount Shelf 500 Mini-towers supplied up to 12 ports and 19” racks from 14 to

20 ports50 Voice Mail QuickReference UserGuides

25

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Premier Voice Manager – System Prices Page 7.5

Premier Upgrades

Description RSP(£) Extra CostsVersions 4.1, 4.2 to Version 4.5 1000 Add InstallationVersions 4.3, 4.4 to Version 4.5 FOC Installation costs only10 hours additional storage 500Extra memory (for extra hours 6 ports orabove)

90

Port Upgrade 1,100 Plus RSP new system lessRSP of current (lessdiscount)

Add.20 hours for pre July 1996 system >12ports

750

Premier Lite Voice Manager – Standard Features

Code Description £RSPVML-IPREM-2P Index Lite 2 Port System 2,995VML-IPREM-4P Index Lite 4 Port System 3,695

Premier Lite Voice Manager – Optional Features

Code Description £RSPVM-ST-REF-P4.6 50 Voice Mail Quick Reference guides 255

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INDeX Voice Manager – Additional Items and Upgrades Page 7.6

Software only Upgrades to SDX VM Version 5.9

SDX VM 5.6 & 5.7 have only limited programs available due to the restrictions of the dongle.

When upgrading to a VM 5.9, the maximum programs (99) are required. Please check the label onyour existing dongle. If the label does not state “Max program 99” then a new dongle is required.If a new dongle is required, then a purchase order should be raised stating VM 5.9 upgrade,installation details (eg 12 ports – 4 hours) and “DONGLE ONLY” required.

On receipt of the order, a new dongle will be sent out and a charge raised for a complete newsystem. When the existing dongle is returned, the invoice will be amended and only the cost of thenew dongle charged.

Code Description £RSP4+4 Dongle 4+4 395VM5908-SUG voice 5.9.08 upgrade s/w u/g kit P.O.AVM59-FD-SUG voice 5.9 upgrade s/w u/g kit P.O.A

Additional Hours Storage

Additional storage capacity can be added in stages of 4 hours. Orders for storage of 50 hours andabove will be limited only by the hard disk size. i.e. the current shipping PC is fitted with a 2Gb harddisk which will be capable of storing up to 200 hours of messages.

Description £RSPPer additional 4 hours storage £1,000

Additional Fax Lines

Additional Fax lines may be added to the SDX Voice Fax Manager up to a maximum of 32 lines.When ordering, please state the number of Fax Lines required. e.g. for a 12 port 12 hour SDXVoice Manager with 12 lines of Fax please order VMGRIF 12/12 and 11 VFFAX

Code Description £RSPVFFAX One additional fax line 1,500

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INDeX Voice Manager – Additional Items and Upgrades Page 7.7

SDX VM Additional Items

• Splitter CableA standard VM cable is supplied unless aVM/ACD splitter cable is specificallyordered.

• V24 Line Driver KitIf the Voice Manager and/or ACD Manageris more than 5 meters from the switch, linedrivers are required.

• INDeX ALOG Cassette

Each VM Port requires a dedicatedanalogue channel. In the form of a two wireextension from any of the ALOG cassettes(excluding AC15). Please refer to INDeXPricing in Section 5.

Code Description £RSPCAB-VM Cable assy v/m 9wm to 9wf 30SSM LD2 V24 Line driver kit, 1pair & cable 225VM/ACD SC ACD voice splitter cable 30

SDX VM Upgrades

Note: we will not accept any hardware orDialogic voice/fax cards for credit.

Existing SDX Voice Managers corresponding tothe system sizes listed at the beginning of thissection can be upgraded to provide either largersystems and/or increased functionality.

The upgrade comprises of a new dongle (asecurity device that plugs into the rear of a PC)plus additional Dialogic cards and/or larger harddisk where necessary. It may also be necessaryto upgrade the PC platform to one capable ofsupporting 32 channels. This will be requiredwhen upgrading to more ports on an SDXPC3.75 or SDX PC4, or more than 16 ports onall other platforms.

Standard voice product discounts apply to SDXVoice Manager system upgrades. To determinethe cost of an upgrade for an SDX basedsystem, calculate the difference in RSP (usingcurrent price list) between the installed and therequired system and add to this the upgradecharge indicated below.

Upgrade RSP = (Required system RSP –Installed system RSP) +Upgrade charge + Upgradecharge for new PC Platform (ifrequired).

The final upgrade RSP is subject to standardVM discounts. When ordering an upgrade,please quote the customer name, address anddongle number to ensure the correct items aresupplied.

Voice Manager Upgrade Charges £ RSPUpgrade from non-fax to fax system £ 5000Upgrade for non-fax to non-fax or fax to fax systems £ 1000Upgrade to new PC Platform £ 2000

ISSUE 4 March 2001

Section 10

Spares

ISSUE 4 March 2001


Spares Pricing – INDeX Page 10.1

Cassettes

Code Description £RSPAL-0-24-UKS Alog 24 casette Only 2,500BRI-8S Basic Rate 8 circuit cassette only 1,845CSLC-8S Cordless Subscriber Line Card, supporting 8

Base Stations1,995

DASS-30S DASS 30 cassette only 2,550DPNSS-30S DPNSS 30 cassette only 3,200DSLC-32S DSLC 32 cassette only 3,100E-PRI-30S EURO ISDN PRI 30 cassette only 2,570

Cables

Code Description £RSP232CAB RS232 wiring harness supplied with CABCU 89232CAB-100 As above, but supplied with CABCU-100 7932CH-10 10m 32 pair supplied with ALOG/DSLC/CSLC

cassettes169

32CH-15 15m 32 pair supplied with ALOG/DSLC/CSLCcassettes

219


69


89

CAB-ARG-EX10C 3m RJ45 cable (crossover) 5CABCON-9-25 3m 9pin to 25pin serial lead (EMC screened) 35CABCON-9-9 3m 9pin to 9pin serial lead (EMC screened) 35CAB-CVT 25pin male to 9pin female converter 10CAB-IPNC-2LAN Twin Ethernet Cable 50CAB-IPNC-V24 37 Way to V24 WAN cable 50CAB-IPNC-V35 37 Way to V35 WAN cable 75CAB-IPNC-X21 37 Way to X21 WAN cable 50CAB-RAM 9pin male to 25pin male modem cable 13CAB-VM 9pin male to 9pin female cable (VM only) 30CAB-WOC 25pin male to 9pin female cable 20CAB-X-PC RJ45 Crossover Cable (EMC Approved) 5CCBHS Connects BNC/Type 43 cable to

DASS/DPNSS cassettes inside CABCU25

CCDP-10 Cable DPNSS 10m coaxial (Type 43-Type43)

99

CCDP-3 Cable DPNSS 3m coaxial (Type 43-Type 43) 59CCDP-5 Cable DPNSS 5m coaxial (Type 43-Type 43) 79CCDP-SPEC Cable DPNSS coaxial special (Type 43-Type

43)POA

ISSUE 4 March 2001


Spares Pricing – INDeX Miscellaneous Page 10.2

Cables - continued

Code Description £RSPCCDS-10 Cable DASS 10m coaxial 99CCDS-3 Cable DASS 3m coaxial 59CCDS-5 Cable DASS 5m coaxial 79CCDS-SPEC Cable DASS coaxial special POACCMOHJPJP Cable MOH 14mm-14mm 1m EMC 25CCMOHUKJP Cable MOH 18.8mm-14mm 1m EMC 25HS/CORD GN Netcom quick disc cord 15LCC-1.7 Cable link interface 1.7m 179LCC-2.9 Cable link interface 2.9m 219MCCU-3-UK Cable mains to PSU 3m 6

Miscellaneous

Code Description Pack£RSP

BP INDeX CABCU/CABEX Backplane 125CAB-COVER-100 Spare CAB100 Front Cover 80CAB-COVER-CU Spare CABCU Front Cover 100CABFIX Cabinet wall bracket 10DT-FEET DT terminal feet (pack of 50) 500DT-HSC-CH 20 series/DT Handset cord, charcoal (pack of

10)35

DT-LC-CH 20 series/DT Line cord, charcoal (pack of 10) 25DT-LC-CH-RJ 20 series/DT line cord-RJ45, charcoal (pack

of 10)36

DTWB-CH Wall and Desk mount bracket (pack of 2pairs)

10

EXT-TOOL Cassette extraction tool 10FUSE/IND30 Fuse 2A INDeX 30 (pack of 5) 25FUSE/PSU 4 Fuse 5A PSU4 (pack of 5) 25FUSE/PSU 8 Fuse 6.3A PSU8 (pack of 5) 25HANDSET-CH Handset DT charcoal 28.50HANDSET-IG Handset for the 20 Series Terminals 28.50LAB/EM Emergency label & window (pack of 20) 30LAB-CH 20 series/DT/TT labels, charcoal (pack of 20) 30LAB-DSS-CH 20DS/DSS/BLF units label, charcoal (pack of

30)45

LAB-LG Label for DT Terminals, light grey (pack of 20) 30PSU-DSS-UK PSU for 20DS and DSS/BLF 32

ISSUE 4 March 2001


Spares Pricing – INDeX and INDeX DECT Page 10.3

INDeX DECT Spares

• Charger PSU. Spare plug top power supply for 4 way or single charger.• Clip. Spare clip for handset (DHI / DH2) supplied in quantities of 20 only.• Mains cable. Mains power cable for DCU.• Cable for DAB. 25 way D type female cable 5 metres. DAB connection from DCU to TJF.• Cable DCU/DEB. 25 way D type male cable length of 5 metres. Base station connection from

DCU to TJF.• V24 cable DCU to PC. V24 cable 9 way female to 9 way female metres. PC to DCU

connection for programming.• Modem cable. V24 cable 9 way female to 25 way male 3 metres. Modem to DCU for remote

programming.• INDeX to DCU cable. V24 cable – 9 way female to 9 way male enabling feature integration in

association with INDeX level 8.0 software.

In addition to the INDeX DECT components detailed in Section 5, the following are alsoavailable as spares items:

Code Description £RSPCAB-DAB DAB 5m cable for TJF connection 35CAB-DCU/DEB DCU/DEB 5m cable for TJF connection 35CAB-DCU/MOD DECT cable 3m DCU-MODEM 20CAB-DCU/PC DECT cable 3m DCU-PC 20CAB-DCU-UK DECT DCU mains cable 6CAB-INDEX-DCU INDeX to DCU V24 port cable 35CSLC-8S * Cordless Subscriber Line Card Spare * 1,995DCU-DECT DECT control unit 2,495DECT-BC Sturdy belt clip - DECT handst 18DECT-CH0-UK DECT single charger kit 45DECT-CH1-UK DECT DH1 + battery charger 52DECT-CH4-UK DECT four way charger 135DECT-DAB DECT analogue board inc cable 1,015DECT-DBS DECT base station inc cable 550DECT-DEB DECT expansion board inc cable 1,225DECT-DH2 DECT cordless handset 2ND generation 205DECT-DH2-COV DECT cover for DH2 28DH1BAT-DECT DECT handset battery 42DH1CLIP-DECT DECT handset pocket clip (pack of 20 only) # 14.40PSUCH-DECT-UK DECT charger PSU UK 17PSUSURV-DECT-UK Survey kit PSU 20

* excludes cable# pack price

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Spares Pricing – INDeX & Applications Page 10.4

ACD Manager Systems Note: ACD Spares are subject to normal discountsCode Description £RSPACD/CC5 ACD comms card level 5 395ACD/EP ACD Epson printer LQ570+ 522ACD/MD ACD internal modem level 5 325ACD/NC2 Network card (Micronet) 80CAB-ACD-PR Cable, ACD printer Centronics 2m 15

INDeX CCM Spares Note: All PCs and associated spares are subject to 20% discountCode Description £RSP38UPC50001SAA CCM Client PC Logic Box, 64MB RAM,

Win95, Network Card and Keyboard only(SDX PC5)

1,200

CAB-CCM WB Wallboard Comms Card Cable 25CAB-CCMWB/DEM INDeX Wallboard Demo Cable 35CCM/NC CCM 10/100MB Network Card (3com) 150CCM SPC-5-PC CCM Server 5 replacement logic box Only 1,895CCM SPC-10-PC CCM Server 10 replacement logic box only 3,125CCM SPC-20-PC CCM Server 20 replacement logic box Only 4,755CCM SPC-5-PC-R CCM Server 5 replacement rack logic box,

excludes monitor2,395

CCM SPC-10-PC-R CCM Server 10 replacement rack logic box,excludes monitor

3,625

CCM SPC-20-PC-R CCM Server 20 replacement rack logic box,excludes monitor

5,255

Voice Manager Note: SDX Voice Manager spares are subject to normal MLDCode Description £RSPD/21D-UK 2 port voice processing card 640D/41D-UK 4 port voice processing card 1,008D/81A 8 port voice processing card 1,075FAX/40 4 port fax daughter card 9600 1,591

SDX PC Spares Code Description £RSPNOCLIENT-PC PC to support NOC Client 1,200NOCSERV-PC PC to support NOC Server 1,350SDX PC4 SDX PC4 including monitor 1,350SDX PC5 Logic Box DOS 6.22 Monitor, K/B, Mse 1,350

Note: PC specification correct at time of going to press but is subject to change,dependent on our support policy.

ISSUE 4 March 2001

Section 11

Repairs

ISSUE 4 March 2001

Order Hotline – Tel: (+44) 1707 364428 Fax: (+44) 1707 364415

Repairs – The service centre Page 11.1

Quality service

Fully trained engineers We offer a high quality repair service for all our products.• All work is completed by fully trained engineers.

Quality components • Only quality components approved for manufacturing are used.15 month repair warranty • All equipment has a full 15 month warranty from the date of sale.

Some equipment sold is manufactured by other companies and is,therefore, subject to their warranty terms. This includes GN Netcomheadsets, computer monitors and keyboards, modems and printers.

3 month repair warranty • All repaired equipment has a full 3 month warranty from the date ofrepair.

Warranty cover • Our warranty covers faults due to improper design, manufacture orrepair by us. Equipment which has been abused, tampered with,improperly installed or maintained, is not covered by our warranty.

What we will do

Replace when necessary • Replace any warranty repair considered to be beyond economicrepair (due to faulty workmanship, materials or manufacture) withanother unit of similar type and specification. In addition, we willreplace selected higher volume repairs with an equivalent unit toprovide a faster turn-around time and better service.

Soak test No Fault Founds • Soak test all No Fault Found units for a minimum of 12 hours toensure fault free operation.

Clean all repairs • All PCBs and units will be cleaned and re-boxed as far as is practicalto ensure the condition of returned equipment is suitable for use of acustomer on another site.

Upgrade if possible • Returned equipment is modified to incorporate any engineeringdevelopments to improve performance, reliability or field compatibility(subject to limitations of returned hardware at our discretion).

Charge standard fixed prices • We will charge standard, fixed repair prices, as per the enclosed pricelist, for all out of warranty repairs. These charges will apply to all itemsreturned for repair. Resellers who need to approve charges or whoneed Purchase Orders to be completed before repairs are carried out,must establish separate, mutually agreed, written arrangements withus beforehand.

What we will NOT do

No repair of site damage • Replace parts that have been damaged or removed duringinstallation or maintenance (except at our discretion). In such events,Repair Administration will contact customers and seek authority toproceed on a chargeable basis before doing work.

No repair if too costly • Repair a unit, which in our opinion, is damaged or faulty to such anextent that it is not safe, practical or cost effective to do so.

Prices and Discounts

Note: All prices quoted are NETT, and NOT subject to any discount. VAT is chargeable.

ISSUE 4 March 2001


Repairs – Repairs Policy and Procedure Page 11.2

Repair Policy

Warranty repairs in 10 days • We aim to process and return all Warranty repairs within 10 workingdays (subject to spares availability) of receipt.

Non-warranty repairs in 10days

• We aim to process and return all non-warranty repairs within 10working days (subject to spares availability) of receipt. Customers willbe notified of the repair changes if an item is out of warranty andwritten authority is required to proceed.

No return delivery charges • No delivery charges are applied for the return of repairs within the UK.Obsolete Products • A number of our products have become or are becoming obsolete,

with spares no longer being available. These include all early PCmodels, (non-Windows) Operator Consoles, and many products madeover 5 years ago. We will endeavour to repair all products sent to us,but cannot guarantee to repair PCs which are more than 3 years old.These will be returned unrepaired if we are unable to fix them.

Standard Repair Returns procedure

Please ship all returns for the attention of INDeX Repair Centre, c/oMultimessage Systems Ltd, Units 1 & 2 Block 26, Cranborne Industrial Estate,Cranborne Road, Potters Bar, Herts, EN6 3JH, UK (tel: 01707 644480, fax:01707 646745) at cost to the customer. An advice note must accompany eachconsignment, detailing quantities and descriptions of each item for repair andstating the addresses to where repairs are to be returned and invoiced. Contactnames and telephone/fax numbers should also be included.

A product Return Label must be attached to each returned item (see ResellerUpdate Nos. 101 and 102) and completed with reason for return, problem type,date, fault description, site name (where fault arose), name of engineeridentifying fault, reseller name and (for all products being returned as Early-Lifefailures, or for credit) RMA number assigned by our Field Support Group.

Failure to provide the necessary information may result in an item beingreturned unrepaired.

Advance Early-Life Failure Replacement

Where advance replacement of an Early-Life failure is required, report the faultto Field Support Group (FSG tel. no. 01707 364404).FSG will assess whether the problem requires an advance replacement unit orcan be fixed immediately. If an advance replacement is required, FSG willnotify the reporting engineer of the Return Material Authorisation (RMA)number. This should be written on the Product Return Label and notified toOrder Processing, who will arrange shipment of the replacement unit.

A Purchase Order number must be advised to Order Processing, as thesereplacements will be invoiced at full RSP. The replacement unit will include acopy of the RMA form.

Credit will only be given on receipt of the faulty unit, including ALL originalpacking and documentation, and with its completed numbered RMA form(providing we accept it as a genuine Early-Life failure) within 10 days ofreplacement issue.

ISSUE 4 March 2001


Repairs – Repairs Policy and Procedure Page 11.3

Early-Life Failures

Early-Life failures must follow the standard procedure and must include ALLoriginal packaging and documentation. Failure to comply may result in arejection of the Early-Life failure claim. In this case, or if no RMA is included withthe repair, we will treat the goods as normal warranty returns for repair as perour Repair Policy. Accepted Early-Life failures are exchanged for new stock orcredited in full if covered by Advance Replacement.

Voice Manager, ACD Manager and Windows Operator Console Systems

These products follow the same procedures for repair, return and Early-Lifefailures as all others. Special attention should be paid to packing andcompleteness. Items damaged due to inadequate packing will not be repairedfree of charge under warranty by us. Products returned incomplete to us will berepaired and sent back equally incomplete to the customer, or credited, at ourdiscretion. Customers are recommended to return ONLY the faulty componentof these systems to minimise risk of damage to other items.

Upgrades

Software or hardware may be upgraded to later versions or PCS levelsaccording to information published in Main Price List or through Resellerupdates. When an upgrade is required, the item to be upgraded should be sentto Repair Administration, together with a Purchase Order specifying the upgraderequired. Repair Administration will contact the Reseller if additional informationis needed. If no Purchase Order is sent with items for chargeable upgrades, wewill not carry out the upgrade but will request a formal Purchase Order beforeproceeding

International Customers

Our Repair Policy and Procedures will operate identically for InternationalCustomers as for UK customers, but with the following exceptions:

A longer time will be allowed for returns and repair turnaround in recognition ofthe additional freight requirement.

The costs of freight for returns to us, and of chargeable repairs outwards fromus, will be borne by the customer. Warranty repairs will be shipped via surfacetransport FOC, or by the air at the customer’s cost.

Special care should be taken over packing.

ISSUE 4 March 2001


Repairs – INDeX Range Repairs Prices (includes DECT) Page 11.4

Cabinets

Equipment Repair Price £CABCU/CABEX 75CABCU-100-S 75Back Plane 65Rack Mounting Kit 40IND-RAM2 Modems 50

Terminals

Equipment Repair Price £DT1 20DT3, TT3 35DT4/5/6, TT5 40DSS/BLF 45INDeX AT1-CH 20INDeX PT1-CH FOC ** unless damaged or incomplete

Cassettes

Equipment Repair Price £ACA 65ALOG/4/2, 2/8,M 8/8, 8/2, 0/16, 0/24 65AC15 65BRIC 98BRI 2/4/8 98COMBO 0/8/16, 6/2/16 75CPU 100/200 120CPU 400/800/1000 150DASS 6/8/15/30 98DPNSS 15/30 98DSLC 8/16/24/32 65Dummy Demo Cassettes 20ELC 65E-PRI8/15/30 & Euro DPNSS 98LC-1E0G, 1E4G, 2E4G, 3E0G, 3E1G, 4E0G 65SVRC 98VCC-8/16/28 98VPC 98

ISSUE 4 March 2001


Repairs – INDeX Range Repairs Prices (includes DECT) Page 11.5

Cables and Ancillaries

Racks are not considered repairable through the normal process. In the event of damage to racks, contact RepairAdministration for guidance or rectification.

Equipment Repair Price £CABPRI 3/5/10 1232CH 3/5/10/15 12CCDS 3/5/10, CCDP, CCBH 12232 CAB, 232 CAB-100 12CCMOHUKJP/JPJP 10LCC-1.7/2.7/2.9 18FO-CAB 5/10/15/20/25 metres 12CCDP33/5/10 12CABCON 9-9/9-25 6CAB-WOC/VM/CVT 6CAB-RAM/ACD-PR 6VM/ACD SC 12Other cables should be discarded if faulty and replaced

Power Supplies

Equipment Repair Price £PSU4 75PSU8 100

INDeX DECT

INDeX DECT is supplied with a 12 month warranty, the following is a price list for repairs carried out after thewarranty expiry date.

All items are refurbished to an “as new” standard.

DCUs should be returned for repair complete with motherboard and PSU, but with DEBs and DAB removed andreturned separately.

Equipment Repair Price £DCU Motherboard 680DCU Power Supply Unit 190DECT Analogue Board (DAB) 130DECT Expansion Board (DEB) 190DECT Base Station (DBS) 130DH1 / DH2 Handset * *75* Price excludes renewal of battery. Repaired handsets will be returned with original batteries. It is thereforeadvised to return handsets for repair without the battery.

ISSUE 4 March 2001


Repairs – PC based product repair prices Page 11.6

General Components

Equipment Repair Price £Monitors 100PC Logic BoxesPC1/1.1 300PC2 300PC3 250PC4 250PC5 250

ACD Systems and Components

Equipment Repair Price £ACD Line Drivers 30ACD System Wallboards – Non Scrolling 100ACD System Wallboards – Scrolling 150ACD Dongle 50ACD Network Card 35Epson Printer 120ACD Internal Modem 65

Voice Manager Systems and ComponentsRepairs to Dialogic Cards

Equipment Repair Price £Lsi/80 120D21/41/42 120D80/81 120D121 120Fax cards 150

ISSUE 4 March 2001


Repairs – SDX Range Repair Prices Page 11.7

Control Units• All units are modified to incorporate any engineering developments to improve performance, reliability or field

compatibility.• All control units have power supply, motherboard and TJF (if applicable) tested as per the individual units.• All units are safety tested (isolation and earth continuity).

Equipment Repair Price £SDX 40/40E/60N/180/420/420N Extension Unit 100SDX 10 Control Unit 100SDX 20/40/40E Control Unit 115SDX 60/60N/180/420/420N Control Unit 145SDX 420N/60-420N Group Control Unit 145

Subscriber Line Cards (SLC’s) and Derivatives

• All cards are modified to incorporate any engineering developments to improve performance, reliability orfield compatibility

Equipment Repair Price £SLC,ACDSLC, Op Con SLC, DSS/BLF SLC 30

Comms Line Cards and Conference Card

Equipment Repair Price £SDX 20/40E/180 CLC 60Conference Supervision Card 60

Motherboards, TJF and Other CU Components• All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility.• Software on SDX 10/20/40E systems is automatically upgraded to Version 3.7 NCC compatibility.• All card slots and RS ”£” ports are tested.• Speech, tones and conference (where applicable) are tested.

Equipment Repair Price £SDX 10/20/40/40E, CU and 180 GCU Motherboard 75SDX 60/60N/180/420/420N CU Motherboard 135SDX 420N/60-420N GCU Motherboard 135SDX 420N Backplane 75SDX 40/40E Bus Extension Board 60Test Jack Frame (TJF) 40SDX 10 RS232 Interface 30

Change Controller

Equipment Repair Price £Change Controller 60

ISSUE 4 March 2001



CPU, Switch and Memory Cards• All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility.• Software is automatically upgraded to the latest version of the same software level, e.g. Version 2.3 can be

upgraded Version 2.4 (NCC software can be fitted at customer request and cost).• Battery voltage and current drain is checked and the batteries replaced if discharged.

Equipment Repair Price £CPU cards 60Switch cards 60EPROM cards 60RAM cards 60NV RAM cards 60SDX 60/120/420N Memory cards 60

Tie Line Cards• All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility.• Call set-up and cleardown tested.• Tone levels checked (AC15 and FSC only).• DC5/10 Line Card: All cards will be fitted with latest software (PCs 3.0) to make the cards SDX 420N

compatible.• AC15 Line Card: All cards will be fitted with latest software PCs 3.0 and modified to work on SDX 420N (PCs

4.0 software will be fitted at customer request and cost).

Equipment Repair Price £DC5/10/AC15/FSC Line cards 60

DTLC Cards• Speech and data channels tested• Frame synchronisation tested

Equipment Repair Price £DTLC (DPNSS or DASS II) 110Analogue Signalling Card 1104-wire Interface Cards 50

Trunk Cards• All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility.• Dialling and ring detection tested.• Speech and recall function checked• All cards will be fitted with the latest levels of software (LD-PCS 7, MF – PCS 5 MF, SW – PCS 1.2).

Equipment Repair Price £TLC LD/MF/SW & Door Entry 40

ISSUE 4 March 2001



Two wire Cards• Cards trested in LD and MF modes.• Ring and Recall functions tested.• All cards fitted with latest levels of software (TWC – PC 3.2, TWLC – PCS 3.1).• New OPM’s supplied with TWLC.• MF decoder fitted to TWLC if missing.

Equipment Repair Price £Single Circuit TWC 60TWLC & TWLC VM 60

CablesDue to the nature of these products, many are unrepairable. However, we will check any returned cables forcontinuity and intermittent failure and attempt repair. All cables will be returned identified as operational or faulty.

Equipment Repair Price £Fibre Optic Cables 122 Box Cable 123 Box Cable 18Co-axial Cables – DASSII/DPNNSS 12

Music-on-Hold and ACA Cards• Internal and external music options tested.• Message/music modules fully tested and erased.

Equipment Repair Price £SDX40/40E MOH card 60ACA/DMOH card 60ACA/DMOH Message Module 50

Terminal Repairs• All terminals are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility, though not necessarily to the latest PCS level.• All terminals will be cleaned, repackaged and supplied with new cables as appropriate.• All damaged or cosmetically poor parts will be replaced.

Equipment Repair Price £FT1, FT1M 20FT2 32FT3 & FT5 40FT4 & ACD Turret 45DSS/ BLF Main & Extension Unit 45

Fibre-optic Interface Cards• All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility.• Optical Power Levels and data integrity checked.

Equipment Repair Price £CGU/GCU/Dual Link Interface Cards 60

ISSUE 4 March 2001



Power Supplies• All power supplies have their output voltages and current limits checked.• All power supplies are safety tested.

Equipment Repair Price £SDX 10 PSU 70SDX20/40/40E/60/60N/180/420/420N PSU 80

Operator ConsolesThe SDX (non-Windows) Operator Console and its associated VHOC are obsolete. We will attempt to repairreturned Operator Consoles at the standard repair price of £200 each, but it is increasingly difficult to performcomplete repairs or obtain spare parts. Where customers return an Operator Console for genuine repair and weare unable to repair it, a concessionary price (net) will be offered to the customer for an exchange replacementWindows Operator Console (WOC). Resellers must ensure that SDX sites are upgraded to INDeX or 5.1.13software before a new WOC is installed.

Customers must note that SDX Operator Consoles are vulnerable to transit damage and must be packedaccordingly.

ISSUE 4 March 2001


Repairs – Other Products/Service Centre Upgrades Page 11.11

Sapphire Terminal• All terminals will be cleaned, repackaged and supplied with new labels as appropriate.• Software is automatically upgraded to Version 4.6 (PCS 9) for NCC compatibility.• All damaged or cosmetically poor parts will be replaced.• Dialling and ring detection is checked.• Program memory is checked and cleared

Sapphire Distribution Box• Dialling and ring detection is checked.• All extension ports checked.• All damaged or cosmetically poor parts will be replaced.

Equipment Repair Price £Sapphire Terminal 60Sapphire 1+5/2+8 Distribution Box 50Sapphire Extender Board 20

HeadsetsGN Netcom headsets and amplifiers should be returned for repair to GN Netcom (UK) Limited’s Repair Centre at141 High Street, Rickmansworth WD3 1AR. GN Netcom will repair or replace them under their standard 1 yearwarranty terms.

Platronics headsets and amplifiers should be returned for repair to Platronics Limited’s Repair Centre at InterfaceBusiness Park, Binkroll Lane, Wooton Bassett, Wiltshire SN4 8QQ. Platronics will repair or replace according totheir standard warranty terms.

Any headsets or amplifiers returned to us will be processed as normal repairs, but customers are advised to notethat repair turnaround times will be longer than if sent directly to the manufacturers.

Equipment Repair Price £Headsets / Amplifiers 50

SPOT

Equipment Repair Price £SPOT 2400/14.4 65

iUpgradesNote: Old software cards to be returned to Repair Administration for upgrade.• SDX 10 and SDX 40E may be upgraded to level 3.8 or 3.7b software respectively b purchasing the

corresponding memory kit from us – see main Price List. Systems sent in this upgrade will be charged for thekit plus full repair price.

• Upgrades to Voice Managers and ACD systems are all detailed in the main Price List. Systems sent in forupgrade to the Service Centre will be charged £150 plus the published price for the relevant upgrade.

Equipment Repair Price £60/420N: Upgrade of any SDX 5.1 range software to 5.1.13 FOC420N GCU: Upgrade of any 1.0 software to 1.1 140180: Upgrade of any SDX 4.x range software to 4.3 100180 : Upgrade of and SDX 1-3 range software to 3.2 140Operator Console upgrade to level 2.1 software 395

ISSUE 4 March 2001

Section 12

Technical & MarketingDocumentation

ISSUE 4 March 2001


Technical Documentation and User Guides Page 12.1

System Technical Documentation


D-I-ED INDeX Engineering Documentation, 150pages, A4 ring binder. Includes; Installation &Maintenance manual, System Programmingguide, Programming Refernece Manual,Technical Description, NOC Installation &Programming manual

49

D-I-SMM INDeX system manager manual 9LAB-RETPAD Product Return Labels (pad of 50 labels) FOC

Voice Processing Technical Documentation


D-IVM-ED INDeX Voice Manager Engineering Doc 49

Call Centres Technical Documentation


D-CCM-CC Contact Centre Manager documentation.Contains user manuals for: Wallboard, CallCentre View, Report Manager, ReportDesigner and Networked Administrator

49

D-CCM-IAA-SM INDeX Agent Assist documentation. Containsdocs for: Administration Manager, QueryGateway, Supervisor and Transcription client

49

D-CCM-IM Contact Centre Module Installation &Maintenance manual (pack 4)

100

D-CCM-Q-MGR INDeX Queue Manager documentation 25D-CCM-REPT CCM Sample Reports, full colour 12

User Guides (Note: DT User Guides are available from the our web site only)


D-20XX-UG 20 series User Guide - CD (pack 5) 25D-UGDH1 DECT DH1 handset User Guide (pack 50) 100D-UGDSS DSS/BLF User Guide (pack 50) 100D-UGNOC NOC User Guide (pack 50) 250D-UGNOCPRO NOCpro User Guide (pack 50) 250D-UGRACK Rack installation guide (pack 50) 100D-UGVIOC VIOC User Guide 5D-UGVM Voice Manager User Guide (pack 50) 100

ISSUE 4 March 2001


Marketing Materials and Tools Page 12.2

Marketing Materials


D-BRCCM INDeX CCM brochure (pack 50) 100D-BRIASG INDeX Applications Solution Guide (pack 10) 70D-BRIGS INDeX Guest Services brochure (pack 50) 75D-BRIND30 INDEX30 brochure & data sheet (pack 50) 25D-BRIVCCAN Voice Compression Cass Sales Guide (pack

10)70

D-BRIVM INDeX Voice Manager brochure (pack 50) 75D-BRMAS INDeX Master brochure (pack 50) 100D-BRSUM INDeX Summary brochure (pack 200) 100D-BRVAD Voice & Data Networking brochure (pack 50) 100D-DATIND30 INDeX 30 Data Sheet FOCD-PRDES INDeX Product Description (pack 20) 380D-PRDES-AD2 Product Description Addendum 2 (pack 20) 80D-PRDES-AD3 Product Description Addendum (pack 20) 40DS-ROM SALKIT INDeX Sales Toolkit CD ROM Version 2

(pack 5)20

DS-ROM-CCM INDeX CCM Demo CD (pack 10) 50D-WALLET INDeX presentation wallet (pack 14) 28

Windows Help files and Disk Based Products


DS-QM Quotation Manager CD-ROM (pack 10) 60DS-ROM ENGKIT INDeX Engineering Toolkit (pack 10) 20

ISSUE 4 March 2001


Dem Kits Page 12.3

Portable Demonstration Systems – INDeX

The INDeX demonstration system is supplied in 2 parts:

The system itself is housed in a metallic, wheeled case containing a CABCU, PSU4, CPU200 (atlatest software version) 1 x DSLC-8, 1 x ALOG 8/8 (offering 4 loopback circuits for trunk simulationplus two wire device ports) and 1 x CSLC-8 (inc. 1 x CSLC-DBS).

Fully wired for immediate ‘plug and play’, the demonstration kit additionally supplied a soft carry casecontaining 1 each 2010, 2050, 20CC, 20AT and 20DT.

Code Description £RSPDEMKIT-UK INDeX demonstration kit 6,250

Portable Demonstration Systems – INDeX 30

The INDeX 30 demonstration system is supplied in two parts:

The system itself is housed in a metallic, wheeled case, containing a complete INDeX 30 system,including the optional INDeX Voice Manager Lite.

Fully wired for immediate ‘plug and play’, the demonstration kit additionally supplies a soft carry case,containing 1 x 2010, 2 x 2030 and 1 x 2050 terminals.

Code Description £RSPDEMKIT30 INDeX 30 demonstration kit 3995

INDeX CCM Demo Kit with INDeX 10 W/B

Comprises the INDeX CCM Dem CD-ROM, INDeX Wallboard 10 - Demo and the INDeX WallboardDemo Cable. This enables the INDeX Wallboard 10 to be connected to the RS232 port of any Laptopor desktop PC running the INDeX CCM Dem CD-ROM. This enables messages to be sent to thedemo wallboard.

INDeX CCM Demo Kit with INDeX 22 W/B

Comprises the INDeX CCM Dem CD-ROM, INDeX Wallboard 22 – Demo and the INDeX WallboardDemo Cable. This enables the INDeX Wallboard 22 to be connected to the RS232 port of any Laptopor desktop PC running the INDeX CCM Dem CD-ROM. This enables messages to be sent to thedemo wallboard.

Code Description £RSPDEMKIT-CCMWB/10 INDeX CCM Dem Kit with INDeX 10 W/B 1,040DEMKIT-CCMWB/22 INDeX CCM Dem Kit With INDeX 22 W/B 2,790

ISSUE 4 March 2001


Dem Kits Page 12.4

Dummy Cassettes

These cassettes are made from the same casing as standard device cassettes and offer identicalcable connections and LED displays to the INDeX components they represent. At a fraction of thecost and subject to standard discounts, they provide an ideal and cost effective means of populating ademonstration facility.

Code Description £RSPD-ALOG Dummy Alog demo cassette only 75D-CPU Dummy CPU demo cassette only 75D-DASS Dummy DASS demo cassette only 75D-DSLC Dummy DSLC demo cassette only 75

Note:

• Dummy cassettes are supplied without cables

• These are non-standard items and may be subject to an extended lead time to availability

ISSUE 4 March 2001

Section 13

CTI Products

ISSUE 4 March 2001


INDeX CT Integrator – Overview Page 13.1

INDeX CT IntegratorThe INDeX CT Integrator runs on a Windows NT or Windows 2000 Server platform. Theminimum level of INDeX software required to support the INDeX CT Integrator is level 9.0.2.INDeX CT Integrator will work with all INDeX sizes (from 30 to 1000), with either a CPU-V ora CPU-X.

LicensingPurchase of the INDeX CT Integrator SDK or Runtime enables CTI for all devices andcomputers connected to the INDeX switch.

ACD type applications that require agent related events, also require the CCM Agent LicencePack to be installed. This must be set to the number of roaming agents that will be logged into the INDeX. Please refer to the CCM price list section.

RequirementsFor INDeX CT Integrator to be installed, the following must be present:

• An INDeX running Level 9.0.2 software or later.

• A PC running Windows NT or Windows 2000 for the server. This may be an existing NTserver that is simply connected to the INDeX via a LAN connection (if the INDeX has anINDeX Voice Manager installed) or via a serial cable. For more than 10 client computers,Windows NT Server or Windows 2000 Server or Advanced Server is required

• Client PCs running 32 bit windows (eg. Windows 95, Windows 98, Windows NT 4.0 orWindows 2000)

• The appropriate licences enabled on the INDeX CPU

• The LAN should be set up to use the TCP/IP or IPX protocol

The INDeX CSTA-1 gateway is an optional component of INDeX CT Integrator, and requiresthe purchase of the LIC-CTINT-RUN software licence.

PricingCode Description £RSP

LIC-CTINT-RUN1 INDeX CTI Middleware Run - supports all APIs exceptCSTA-1

2,000

CTINT-SDK INDeX CTI Middleware Software Developers Kit –supports all APIs except CSTA-1

7,500

CTINT-CSTA12 ECMA CSTA-1 Protocol Driver for INDeX 2,500

APP-CD-ROM INDeX Applications CD-ROM (contains the software forINDeX CT Integrator Run)

100

1 Please note that ACD type applications that require agent related events also require the CCM AgentLicence Pack to be installed. This must be set to the number of agents on whom events and call/featurecontrol are required. Please refer to the CCM price list section.2 This licence also requires the LIC-CTINT-RUN licence.

ISSUE 4 March 2001


INDeX CT Integrator – Pricing Page 13.2

Level 6 CTI StreamUse of the Level 6 CTI Stream is deprecated; we do not recommend its use for new systems.However, it is still available for legacy third-party applications, and is supported on all levels ofINDeX prior to level 9.2.

Code Description £RSP

LIC-CTI Level 6 CTI Stream 2,500

The licence key is subject to Normal Matrix Line Discount (MLD)

ISSUE 4 March 2001


INDeX CT Components – Pricing Page 13.3

INDeX CT ComponentsShrink-wrapped, screen-popping and integration with leading contact managementapplications.

RequirementsThe technical requirements for INDeX CT Components are the same as for INDeX CTIntegrator.

The necessary components of INDeX CT Integrator required to support INDeX CTComponents are included with the product and do not need to be ordered separately.

PricingCode Users £RSP Code Users £RSP

CTCOM-5 5 1,800 CTCOM-105 105 17,250

CTCOM-10 10 3,000 CTCOM-110 110 18,000

CTCOM-15 15 3,750 CTCOM-115 115 18,750

CTCOM-20 20 4,500 CTCOM-120 120 19,500

CTCOM-25 25 5,250 CTCOM-125 125 20,250

CTCOM-30 30 6,000 CTCOM-130 130 21,000

CTCOM-35 35 6,750 CTCOM-135 135 21,750

CTCOM-40 40 7,500 CTCOM-140 140 22,500

CTCOM-45 45 8,250 CTCOM-145 145 23,250

CTCOM-50 50 9,000 CTCOM-150 150 24,000

CTCOM-55 55 9,750 CTCOM-155 155 24,750

CTCOM-60 60 10,500 CTCOM-160 160 25,500

CTCOM-65 65 11,250 CTCOM-165 165 26,250

CTCOM-70 70 12,000 CTCOM-170 170 27,000

CTCOM-75 75 12,750 CTCOM-175 175 27,750

CTCOM-80 80 13,500 CTCOM-180 180 28,500

CTCOM-85 85 14,250 CTCOM-185 185 29,250

CTCOM-90 90 15,000 CTCOM-190 190 30,000

CTCOM-95 95 15,750 CTCOM-195 195 30,750

CTCOM-100 100 16,500 CTCOM-200 200 31,500

CTCOM-U Unrestricted P.O.A

Upgrade cost = cost of numbers of users required – users already licensed + £250.

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INDeX Digital Recorder - Pricing Page 13.4

INDeX Digital Recorder

The INDeX Digital Recorder may be configured from 4 concurrent channels up to a total of16 channels per unit. Each optical disk has an archive capacity of 650 channel hours per side,therefore delivering up to 2600 channel hours of on line storage in a dual disk configuration.The INDeX Digital Recorder connects to the INDeX through ordinary analogue (ALOG) ports.In order to achieve the required CT integration through which calls are identified, recordingsestablished and messages indexed, a LAN connection is required to a windows NT platform,running a copy of the INDeX Digital Recorder Gateway software. INDeX CT Integratorlicences are not required for this. If the customer can not supply their own PC platform, astandard CCM server PC (order code CCM-SPC-20) may be purchased for this purpose.The system includes all required telephone cabling, LAN cabling for either point to pointnetworking or connection to a hub, a set of 5 optical disks, supervisor software, manuals andguides.Please note that an order should contain both the hardware and the licence key elements.


CCM-DIG-REC4 Digital Recorder Hardware – 4 ports 48703




LIC-DIG-REC4 Digital Recorder Licence – 4 ports 12004


LIC-DIG-REC12 Digital Recorder Licence– 12 ports 36004


The software required to run the solution, which includes both INDeX CT Integrator and theINDeX Digital Recorder Gateway, is available on the INDeX Applications CD-ROM, which canbe ordered using the following code:


IND-APPS-CD INDeX Applications CD-ROM 1003

Additional Recording Media

Code Description £RSPCCMDIG-RECMED Set of 5 recording optical disks 1502

Installation and Maintenance ServicesInstallation and Maintenance Services for INDeX Digital Recorder can be either supplied bythe INDeX BusinessPartner, or purchased through Racal. For more details, please contactLynda Hayward from Racal, on telephone 02380 877094, or by fax on 02380 848919.

3 Please contact your account manager for discount information4 Subject to normal Reseller Matrix Line Discount (MLD)

ISSUE 4 March 2001


INDeX Workflow Manager - Pricing Page 13.5

INDeX Workflow ManagerThe INDeX Workflow Manager has two components. The first is The INDeX WorkflowDesigner that allows the off-line creation of custom campaigns by the supervisor. Up to 4supervisor positions may be enabled per system. The second component is The INDeXWorkflow Client, which is used by agents at run time to have access to the campaign scripts.

The product requires a Windows NT-4 server platform with a copy of Microsoft SQL server. Itis possible to purchase a CCM server PC for this purpose if required, or to use a customers’own PC platform. The server platform delivering CCM should not be used for this product,and a dedicated server is recommended.

An SPC-20 is recommended. Please see the CCM Section for more details.

PricingINDeX Workflow Manager is supplied in kit form, as shown below. This kit includes both thedesigner and client components, and all associated documentation, as well as the applicationCD-ROM (IND-APPS-CD).


IWM-KIT INDeX Workflow Manager Software Kit 150

This is subject to normal reseller MLD.

INDeX WorkFlow Manager Designer – Software Licence KeyCode Description £RSP

LIC-WF-DES1 Single Supervisor Designer Module 4,500

LIC-WF-DES2 2 Concurrent Supervisors Designer Modules 7,000



ISSUE 4 March 2001


INDeX WorkFlow Manager – Pricing Page 13.6

INDeX WorkFlow Manager Client – Software Licence KeyCode Users £RSP Code Users £RSP

LIC-WF-CL5 5 2,000 LIC-WF-CL105 105 25,250

LIC-WF-CL10 10 4,000 LIC-WF-CL110 110 25,500

LIC-WF-CL15 15 6,000 LIC-WF-CL115 115 25,750

LIC-WF-CL20 20 8,000 LIC-WF-CL120 120 26,000

LIC-WF-CL25 25 10,000 LIC-WF-CL125 125 26,250

LIC-WF-CL30 30 11,000 LIC-WF-CL130 130 26,500

LIC-WF-CL35 35 12,000 LIC-WF-CL135 135 26,750

LIC-WF-CL40 40 13,000 LIC-WF-CL140 140 27,000

LIC-WF-CL45 45 14,000 LIC-WF-CL145 145 27,250

LIC-WF-CL50 50 15,000 LIC-WF-CL150 150 27,500

LIC-WF-CL55 55 16,000 LIC-WF-CL155 155 27,750

LIC-WF-CL60 60 17,000 LIC-WF-CL160 160 28,000

LIC-WF-CL65 65 18,000 LIC-WF-CL165 165 28,250

LIC-WF-CL70 70 19,000 LIC-WF-CL170 170 28,500

LIC-WF-CL75 75 20,000 LIC-WF-CL175 175 28,750

LIC-WF-CL80 80 21,000 LIC-WF-CL180 180 29,000

LIC-WF-CL85 85 22,000 LIC-WF-CL185 185 29,250

LIC-WF-CL90 90 23,000 LIC-WF-CL190 190 29,500

LIC-WF-CL95 95 24,000 LIC-WF-CL195 195 29,750

LIC-WF-CL100 100 25,000 LIC-WF-CL200 200 30,000

LIC-WF-CLU unrestricted 33,000

Upgrade cost = cost of number of users required – users already licensed + £250.

ISSUE 4 March 2001

Section 14

Data Solutions

ISSUE 4 March 2001


Data Solutions Prices – Data Router Cassette Page 14.1

Data Router Cassette*

The Data Router Cassette (DRC) allows LocalArea Networks (LAN) to be linked over ISDN Dial-up circuits or Leased Lines. All DRCs are shippedwith 8 ‘B’ channels enabled. Additional ‘B’channels can be enabled by CPU licence keys. Asingle 3m RJ45 cable is included with all DRCs(i.e. CAB PRI-3S) for connection to the Local AreaNetwork. An optional X21 cable is available as aseparate item for installations requiring kilostreamconnectivity.*Available to Applications Networking Solutionsproduct authorised BusinessPartners.

Data Router Cassette (DRC) Prices

Code Description £RSPDRC-0M 8 B channel Data Router Cassette, 0

modems, inc cable1,995

DRC-4M As above, plus 4 x V34 modems, inc cable 2,695DRC-8M As above, plus 8 x V34 modems, inc cable 3,395LIC-DRC-8B Lic. Key to enable 8B ch upgrade to 16 B 400LIC-DRC-16B Lic. Key to enable 16B ch upgrade to 24 B 800LIC-DRC-24B Lic. key to enable 24B ch upgrade to 32 B 1,200CAB-X21 X21 cable for use with DRC 64

ISSUE 4 March 2001


Data Solutions Prices – IP Networking Cassette Page 14.2

IP Networking Cassette

The IP Networking Cassette (IPNC) has been designed for Internet Access, Remote LANaccess and Voice over IP solutions. The basic cassette, suitable for Internet Accesssolutions, is shipped with two 64K B channels, an X.21/V35/V24 lease line port, 10BaseTEthernet port and 10/100 BaseT Ethernet port. Each cassette includes a single Ethernetcable and the Administration CD.

Modem, voice compression options and the 32 channel licence key for Remote LAN accessand Voice over IP solutions are only available to those resellers ‘Application NetworkingSolutions Product’ authorised.

Code Description £RSPIPNC No modems, no voice compression 1,000IPNC-M 4 x V90 modems, no voice compresion 1,500IPNC-VC5 No modems, 5 channel voice compression

module1,800

IPNC-M-VC5 4 x 490 modems, 5 channel voicecompression module

2,300

IPNC-VC No modems, 20 channel voice compressionmodule

6,000

IPNC-M-VC 4 x V90 modems, 20 channel voicecompression module

6,500

LIC-IPNC-32-1 IPNC 1 x 32 ch - upgrades a single cassetteto 32 channels

1,200

LIC-IPNC-32-2 IPNC 2 x 32 ch - upgrades two cassette to 32channels

2,400

LIC-IPNC-32-3 IPNC 3 x 32 ch - upgrades three cassette to32 channels

3,600

CAB-IPNC-V24 Cable for connecting V24 leased lines 50CAB-IPNC-V35 Cable for connecting V35 leased lines 75CAB-IPNC-X21 Cable for connecting X21 leased lines 50CAB-IPNC-2LAN Cable for connecting to both IPNC LAN

ports. Used in place of the LAN cablesupplied witht eh IPNC

50

CD-IPNC-ADMIN Spare/Upgrade Admin CD. This includes thelatest version of the Administrationapplication, IPNC system software and IPNCdocumentation. Note - this CD is includedwith all new IPNCs

20

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