Business Voice BT’s Managed Global Voice Solution

Businesses need to adapt

More for less Connected world

Consolidation & restructuring Globalisation

•Connected World - offering a single global voice solution•Globalisation - connecting international requirements•Consolidation & restructuring - integrating communications•Cost Reduction - enabling efficient & flexible communications

BT Business Voice

BT offers a single comprehensive voice solution which provides customers with access to

– A high quality voice infrastructure with inherent resilience and reliability

– Flexible service options - from straight forward outbound calling to - global voice VPN capability

– Competitively priced voice communications

– World Class service management

BT Business Voice

National and IDD calling– From 27 countries– To 240 switched terminations

Direct And Indirect Access

Virtual Private Network– Forced On net– Virtual On net– Dial Plan management– Access - Fixed or Switched– Pricing - Usage based or Flat rate

BT Business Voice

Comprehensive reporting– Utilisation, location etc

Billing– Centralised or local

Service Management– 24x7x365

Service Level Agreements

Why BT Business Voice

BT’s expertise in providing Managed Voice services on a global basis second to none

BT’s Managed Voice services are provided on – A time-tested and proven network – Owned and managed end-to-end by BT – Carrying over 3 billion minutes a year.

Why BT Business Voice

BT’s Managed Voice Services have one of the largest global footprints available

BT’s Voice services are supported high quality service management underpinned by unambiguous Service Level Agreements

The Benefits of choosing BT Business Voice Service

Cost Effectiveness and Increased Efficiency– Allowing BT to manage their voice communication enables

customers to focus on core business needs– Consolidation with BT as a single voice service provider -

saving time and resource spent dealing with multiple suppliers– Taking advantage of competitive priced services

Greater Flexibility – Comprehensive offering enables customers to tailor and

scale their network according to their needs

The Benefits of choosing BT Managed Voice Services

Be competitive by improving speed to market– Ability to build network relationships with customers,

suppliers & distributors

Exceptional Service and Performance– Benefit from BT’s proven track record in providing global

support

– Enhanced service surround with BT’s Virtual Business Centre

Ease of Global Networking

New York

BT’s Global VoiceNetwork

Frankfurt

London

Singapore

Indirect Access

Extensive Voice Coverage

AUSTRALIA

AUSTRIA

BELGIUM

CZECH REPUBLIC

DENMARK

FINLAND

FRANCE

GERMANY

HONG KONG

HUNGARY

IRELAND

ITALY

JAPAN

LUXEMBOURG

MALAYSIA

NETHERLANDS

NEW ZEALAND

NORWAY

PHILIPPINES

PORTUGAL

RUSSIA

SINGAPORE

SPAIN

SWEDEN

SWITZERLAND

UNITED KINGDOM

USA

What Our Customers Say

BT Business Voice gives us the high quality and features we require whilst allowing us to reduce costs, be more competitive, and have room for further investment

BT Voice Services enabling Business Efficiency

t Flexible and Scalable Voice solution

t Delivering complete customer satisfaction

t Global capability with depth and reach

t 9 years experience in International Voice Management

t Financial stability and longevity with continuation of service, operations and products

BT Business Voice

Service Options

Voice Port & Select

Business Voice

Voice Port

Business Voice : Voice Port

Introduction - What is Voice Port?– A global voice Virtual Private Network (VPN) – Running on a high quality, circuit switched network– With direct Access in 27 countries across Europe, Asia-

Pac and North America.– Switched terminations to over 240 countries– Key VPN feature support– Flexible pricing options

Managed by a World Class Communications Provider!


Why Voice Port– Single supplier, point of contact and global network– Owned and managed financially sound Service Provider– Time-tested, reliable network architecture– 3 pricing options, 1 service schedule, 1 SLA, 1 supplier– Flat rate pricing available [Voice Port Max]– Worldwide dial plan & consistent global feature set– Customer Service - 7x24 in local language– Detailed billing and reporting


Pricing Options - Scalable & Simple,

▲ 3 pricing/access options that can be mixed across a customer's sites around the world

─ Under one service schedule, one customer point of contact

▲ Scalable…- Voice Port Max for large, high-volume sites

– Voice Port Flex for medium-volume sites

– Voice Port Switched for small or remote sites, home offices,


Pricing Options - Scalable & Simple,

▲ Simple…– No complex pricing, No complex discount schemes– Valuable, straightforward feature set

▲ Safe…– Runs on a time-proven network since 1994– Owned and managed by financially sound telco– Current network volumes exceed 800 million minutes a year


VPFlex VPMaxVPSwitched

25,000 - 125,000 mpm 125,000+ mpm0 - 25,000 mpm

Three pricing Options to accommodate the needs of eachof your sites. Select the best mix of all three that best suits YOUR organization*

The above volumes are average cross-over points for average call profiles and provide estimation points only. They are NOT minimum or maximum requirements..


Voice Port Max - Overview

Ideal for Large volume sites +125k mins month

Customer pays:– Access circuit (T1/E1) -- at cost from supplier– Monthly port charge (per circuit)– Small incremental charge on calls to Tiers 1-12 and mobile

Customer gets:– All On-Net calls are FREE!– All domestic calls are FREE!– All Off-Net calls to fixed lines in Tier 0 countries are FREE!

Has volume, TOD, and busy hour restrictions, No set-up fees


Voice Port Flex - Overview

Ideal For sites with – medium volume 25K < < 125K mpm– variable volume sites (fast growing, seasonal, hotels, etc)

Customer Pays– Access circuit (T1/E1) -- at cost from supplier– Small Monthly port charge (per circuit) (US$500)– Usage based calls

Customer gets– no free calls– big discounts on calls to Voice Port "Tier 0" countries– even bigger discounts on On-Net calls

no set-up fees - no restrictions!


Voice Port: Monthly Port Charges

US (T1)UKEuropeNordics, Port, Lux, AusHK (T1), AustraliaJapan (T1), Singapore, Malaysia, Philippines**NZ, Russia

Max

$5,000$6,000$7,200$8,000$9,000

$11,000$15,000

Flex

$500$500$500$500$500

$500$500

MaxFarland

na$6,000

nanana

nana

Flex!Farland

na$600nanana

nana

Amounts are per circuit

Does not include E1/T1 access chargesAbove are recommended retail rates from V40 Pricebook effective 1-Jan-03


Voice Port Switched - Overview

Is Ideal for – Small offices– Remote offices– Home offices

Uses PSTN access [Switched]– Set Up Fee $25 per number range– No Port charges– No restrictions– Dual and *Single stage access [UK&HK]


Voice Port Switched - Overview

Single Stage– users dial a 3-4 digit access number followed immediately by the On-Net

– or Off-net number desired.

– The entire cost of the call is included in the VP Switched Rate

– Currently only available in Hong Kong, Ireland and the UK

Dual Stage (Caller Pays)– users first dial a 7-8 digit local access number, then at the network prompt

dial the On-net or Off-net number desired.

– The user pays the local access provider for the cost of the local call plusthe Voice Port distributor for termination of the call over the Voice Port Network.


Voice Port Charges

Direct Access (Max & Flex)– Fixed monthly port charge per E1/T1– Fixed monthly access charge per E1/T1 circuit (at cost)– Metered per minute rate if applicable ($0.00/min for Max Tier 0)

Switched Access (Voice Port Switched)– One time installation charge per number range registered (US$25)– No monthly port charge or access charge– Metered per minute rate for all calls– Local metered call rate charged by PSTN in dual-stage access

countries (not applicable in single-stage countries)


Voice Port Features

– Fixed 2-15 digit dial plan (not variable length)– Virtual On-net– Forced On-net– Performa Reports– CSI Range Invoicing


Voice Port - Coverage

AUSTRALIA

AUSTRIA

BELGIUM

CZECH REPUBLIC

DENMARK

FINLAND

FRANCE

GERMANY

HONG KONG

HUNGARY

IRELAND

ITALY

JAPAN

LUXEMBOURG

MALAYSIA

NETHERLANDS

NEW ZEALAND

NORWAY

PHILIPPINES

PORTUGAL

RUSSIA

SINGAPORE

SPAIN

SWEDEN

SWITZERLAND

UNITED KINGDOM

USA


Voice Port Reporting - Four detailed web-based reports:

Circuit Utilization By Site/Day/Hour

Circuit Utilization Summary By Site Day

Outgoing Calls By Site

Incoming Calls By Site

Business Voice :

Select

Business Voice : Select

Select - What is it?

A high quality national and international outbound PSTN service

Available Germany, Netherlands, Belgium, Ireland, & Spain

It is a Fully featured digital telephone service over ISDN lines

Comes with Standardised Feature set


Select - Why buy It?Cost Efficiency– BT has continues to combine world class voice services

at truly competitive market prices

Extensive in reach– BT has over 290 PoP’s in the 5 countries

Consistent quality:– BT underpins its service quality with unambiguous SLGs

Flexible Service Management– As a customer you can be account can be managed, supported and billed

either locally or centrally.


Select - Access Options

Indirect Access: – carrier pre-select is available enabling customers to access the BT

network via a short-dial code entered before the required telephone number.

Direct Access: – A fixed line connection to the BT Network is rented by the customer.

Typically this will be an ISDN30 service with the appropriate number of channels.


Select - Availability

Germany

Ireland

Spain

The Netherlands

Belgium


Select - Standard FeaturesAdvice of Charge During / End

Call barring

Call Completion on Busy Subscriber

Call Forwarding

Calling Line Identification Presentation (Restriction)

Calling Line Identification screening

Connected Line Identification Presentation (Restriction)

Malicious Call Identification

Sub-addressing

User-to-User Signalling 1 / 3


Select - Reporting

eVCAT (electronic Visual Customer Analysis Tool). This facility produces reports helping customers to analyse and compare call traffic at each of their sites.

Local Billing – individual invoices per site: eVCAT can collect and consolidate data from all Select sites and produce an overall picture of spend levels by country

Centralised Billing – one unified invoice for all sites sent to one central location:.

Business Voice BT’s Managed Global Voice Solution · Business Voice : Voice Port Pricing Options...

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