Business Rules

Determine WHY an activity occurs

Business Rules

Business rules are the formal or informal regulations

that underlie most business processes

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Business Rules

Types of Business Rules:Formal

Perceived

Informal

Missing

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Types of Business Rules

FORMAL

Stated explicitly in department/county/state legislation, policies and training manuals

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Types of Business Rules

PERCEIVED

A rule that most people think is a Formal business rule, but is not.

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Types of Business Rules

INFORMAL Cultural norms and habits embedded in the

organization’s processes Often impacted by who trained a person Sometimes caused by someone trying to

improve their personal efficiency Difficult to change because they are hard to

find, and often vary from person to person

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Types of Business Rules

MISSING

Missing business rules cause every situation to be an exception that requires special handling

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MissingBusiness

Rules

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Questions for FacilitatingProcess Maps

What happens next?

Who does it?

To capture business rules . . .

WHY?

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Business Rule Summary

Good business rules can make a process more effective and efficient

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