Business Process Management System
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Transcript of Business Process Management System
What is BPM?Business Process Management (BPM) is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of the clients.
It promotes efficiency and effectiveness while striving for innovation, flexibility and constant optimization of processes.
Integrates Data, Documents, Human and
Automated activities
Moves from procedure driven to process driven
Quickens change management
Provides dashboards for effective monitoring
Streamlines multiple business processes
Collaborative working environment
Real-time escalation/ exception handling
Extensive document and process tracking
Why BPM?
High
Process
Automation
Low BPM Maturity Levels
Optimization
Business Transformation
Constant Process Improvement
Solution which automates, manages, improves and optimizes Business Processes for organizations
OmniFlow
Collaborative Process Design and Execution
Process Modeler
User-friendly drag & drop modeling tool that lets different stakeholders work collaboratively on designing the Business Process
Process Simulator
Enables businesses to simulate processes using historical data or performing “what-if” analysis around specific business scenarios
Business Rules ManagementDefine dynamic rules for Business Process and eliminate redefinition of logic due to compliance changes etc.
BenefitsBusiness Objective
Process Metrics Delivering Business Values
Customer Delight
Customer Onboarding Reduce Cycle Times by 80%
Customer Service Delivery
100% Visibility
Agility & Market
Responsiveness
Faster Change Management
Reduce from weeks to days
Time taken for new process rollout
Reduce from months to weeks
Compliance & Quality
SLA Adherence Increased to 99%
Auditability & Adherence to
Regulation
Increased to 100%
Scaling Capacity
Productivity Increased by 70%
First Time Right Reduced by 80%
Manage Cost FTE Reduction Reduced by 50%
Document Handling Cost
Reduced by 50%
Deloitte ROI Case Study Implementing BPM solution at a leading Private Insurance player
Challenges
Productivity Operational Costs Customer Service Document Handling Productivity Measuring
Solution
Omni Flow OmniDocs Omni Scan RMS
Deloitte ROI Case Study Key Benefits:
Area Benefits
Increase in EmployeeProductivity & Efficiency
More than 70%
Reduction in TATs, processingtime and servicing time
More than 75%
Reduction inOperational Costs
Around 50%
Increase in Customer ServiceQuality and Satisfaction
For both existing and new customers
Increase in transactions handled per day
Almost 300%
Reduction in dependencyon physical documents
100%
ROI: 175%