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    Business ProcessDiscovery

    This paper, based on a webinar byBPM analyst and blogger SandyKemsley, provides an in-depthlook at process discovery. It coversdrivers for process improvement andprovides how-to information on:

    Analyzing current processes anddoing walkthroughs

    Identifying opportunitiesfor process improvement andautomation

    Moving from a functional viewpoint

    to a business process viewpoint Discovering hidden processes in

    emails and manual procedures Process prototyping

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    B U S I N E S S P R O C E S S D I S C O V E R Y 2

    TABLE OF CONTENTS

    1 Drivers for Process imProvement................................... 3

    2 AnAlyzing the As-is .............................................................. 5

    3 Discovering hiDDen Process imProvement

    oPPortunities ........................................................................ 6

    4 Process imProvement ......................................................... 7

    5 think Process ........................................................................ 9

    6 Process PrototyPing .......................................................... 9

    7 About tibco ...........................................................................12

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    B U S I N E S S P R O C E S S D I S C O V E R Y 3

    About the Presenter / Author

    Sandy Kemsley is an independent BPM architect and blogger specializing in

    BPM design, enterprise architecture, and business intelligence. In addition to her

    technical background, she has signicant knowledge about business operations

    and is often involved in BPM projects from business requirements and analysis

    through technology design and deployment. During her career of more than

    twenty years, she has started and run successful product and service companies,

    including a desktop workow and document management product company and

    a 40-person services rm specializing in BPM and e-Commerce. She worked for

    FileNet as Director of eBusiness Evangelism and was a featured speaker on BPM

    and its impact on business at conferences and customer sites in fourteen countries

    during that time. Since 2001, Sandy has returned to private consulting practiceas a BPM architect, performing engagements for nancial services and insurance

    organizations across North America. She also writes the popular Column 2 blog.

    1. Drivers for Process Improvement

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    B U S I N E S S P R O C E S S D I S C O V E R Y 4

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    and potentially nding ways you can improve those processes along the way.

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    B U S I N E S S P R O C E S S D I S C O V E R Y 5

    These are just ve of the main drivers youll nd for process improvement, and youpa a a w aa,

    in an organization of any signicant size.

    2. Analyzing the As-Is

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    do you do that? Why do you do that inefcient step in your process? In many

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    generate information for a specic report. And then you nd out that the report

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    process that are inefcient. A walkthrough is really a fundamental tool for any

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    B U S I N E S S P R O C E S S D I S C O V E R Y 6

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    3. Discovering Hidden ProcessImprovement Opportunities

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    one place to another, how paperwork ows through the ofce, how the system

    manages the ow through the ofce, but there are all kinds of other things that

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    spreadsheets. They might even create their own little workow with Excel

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    things around as part of their process ow, but they might not think to tell you

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    B U S I N E S S P R O C E S S D I S C O V E R Y 7

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    What we need to look at then, as were going through and nding these hidden

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    their job done and its a matter of bringing those together and trying to nd

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    in this series, well get into some of the specics of how to do that, but process

    discovery is a part of that. Were trying to nd those processes that are hidden in

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    4. Process Improvement

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    pa a aj pa p a aa, ap,

    ad dda.

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    B U S I N E S S P R O C E S S D I S C O V E R Y 8

    AUTOMATION

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    GEOGRAPHIC IMPROVEMENTgap p a p

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    improvement. If youre working with a paper-based workow or a highly verbal

    workow, its hard to do that. But as you start to automate your processes, it a a wa p p a

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    DISINTERMEDIATION

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    ad pa p a a, a aadvantage of it and it will make your processes more efcient for them and for

    .

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    p. i p d x a .

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    B U S I N E S S P R O C E S S D I S C O V E R Y 9

    5. Think ProcessW a a p p pj, ad a

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    6. Process Prototyping

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    B U S I N E S S P R O C E S S D I S C O V E R Y 10

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    processes and see whether youre going to get the benet from them that youre

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    owchart sort of environment. Its going to be pretty easy for people to get used

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    to go into every detail. This isnt your nal process map; you just want to lay out

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    right people and Im a rm believer that it needs to be driven by the business

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    B U S I N E S S P R O C E S S D I S C O V E R Y 11

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    the greater buy-in youre going to get. Youre going to nd that if people are

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    these changes do nally happen, theyre going to be bought into it. Theyve got

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