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BUSINESS MODELS. TECHNOLOGY. INNOVATION.

FOR THE REGION’S AVIATION INDUSTRY.

28 – 29 November 2017The Ritz Carlton DIFC, Dubai

CREATED BY:

BUSINESS MODELS. TECHNOLOGY. INNOVATION.

Consumer demands, expectations and demographics are changing drastically in today’s world. The wave of technology, digitisation and innovation will continue to disrupt the aviation industry. The future of aviation business requires airlines and airports to provide original, fresh and dynamic offerings to communicate and engage with 21st century millennial travelers.

The Aviation Show MENASA is the dedicated platform for the entire aviation ecosystem to come together to learn, connect and build relationships with key stakeholders in the industry.

Three conference streams will host the largest regional gathering of C-level executives, the biggest range of topics, interactive roundtables, international case studies, and over 100 speakers who are driving the aviation industry into the future.

Join us in Dubai for the region's only conference offering something for every airline and airport department. From low cost travel to millennial marketing, from air retail to IT infrastructure, our 3 stream agenda includes only the most relevant and trending content right now:

Book early and get huge discounts www.terrapinn.com/aviationmenasa

EVENT OVERVIEW

Sir Tim ClarkPresidentEmirates

Paul GriffithsCEODubai Airports

Bo LingamDeputy Group CEO, OperationsAirAsia

Adel AliCEOAirArabia

Amar AbrolCEOAirAsia India

Krishnamurthi ShyamsundarCEOAir India Express

Dag SkageCIONorwegian

Steven GreenwayCEO, Reward-U& Deputy CEO U-Fly Alliance

Ravinder SinghChief Information & Innovation OfficerAir Vistara

Patee SarasinCEONok Air

Ahmed AlyCEONile Air

Alex NwubaCEOGo Smile Air

Teoman TosunCEOOnurair

Captain Thomas W. Hallam IICEOSomon Air

Orhan SivrikayaCCO & Executive Board MemberOnurair

Edgardo BadialiCEOLibyan Wings

Oliver WagnerCCOEurowings

Lt Gen Mollah Fazle AkbarCEORegent Airways

Zahid MahmoodCEOHimalaya Airlines

Greg JohnsonCTOOneSky

Dr. Jassim HajiDirector of Information TechnologyGulf Air

Rob McKinneyPresidentMokulele Airlines

Hari MararPresidentBengaluru Airport

Kazi RahmanFounder & CEOFirnas

John StricklandOwnerJLS Consulting

Raheel AhmedChief HR OfficerPakistan International Airlines

Yanik HoylesDirector – New Distribution Capability ProgramIATA

Kamal HingoraniSVP & Head of InFlight Services & Customer ExperienceSpiceJet

Radowslaw DutkowskiDirector Ancillary & Productflynas

Jiri MarekVice President Alliances & AncillaryAlitalia

Rahul BhatkotiHead Airport OperationsRegent Airways

Saida NajiollahVP MarketingRoyal Air Maroc

Peter GladeCommercial DirectorSunExpress

Jaron MillnerVice President, Direct BusinessFinnair

Daryoush NiknamICT Director GeneralIranAir

Bharath MahadevanIndia HeadScoot

Suresh NairGeneral Manager – India, Sri Lanka & BangladeshAir Asia

Patrick MurphyExecutive AdvisorPeach Aviation

CONFIRMED SPEAKERS

INTERESTED IN SPEAKING AT THE AVIATION SHOW MENASA 2017? Contact Joe Worthington at [email protected] or call + 971 4 440 2560

Deepu CyriacCountry Manager UAE, Kuwait, Qatar & OmanAir Canada

Satyendra PandeyGeneral Manager, Strategy & PlanningGo Air

Narendra MansukhaniGeneral Manager Guest ExperienceJet Airways

Chris KoomenProduct Owner VRKLM

Nadine ItaniManaging PartnerAviation Minds

Axel ReissmanDirector Alliances & RevenueSkyWork Airlines

Anni AhngerHead of Ancillary SalesFinnair

Sanjay SharmaManager IT InnovationEmirates

Fatou GueyeHead of Product Economy & Premium EconomyAir France

Talal Ben HalimManaging Director & PartnerAcacus Technologies

Clayton Ulisses BegidoHead of Revenue ManagementSalam Air

Dean WicksChief Flights OfficerWego.com

Huhsam OsmanTechnical DirectorRoyal Jet

George KhairallahPresidentJR Technologies

Jagdish SahraSenior Design ManagerVirgin Atlantic

Thomas D. PellegrinDirectorAviation Center of Excellence

Kurt SuterManager, Personalization ProgramsSwiss International Air Lines

Joaquim GonsalvesHead of HRBassaka Air

Tim BrantonBusiness Development DirectoriCoupon

Deepak GusainDirector Business Development – Mobility, IoT & Manager Services, Middle East, Central Asia and AfricaTata Communications

Patrick F. PoetzschHead of Automated Sales, Product & ProgramsLufthansa

Suren GunatillakeHead of Platforms & Third Party ChannelsCathay Pacific

Richard KyerehDeputy Head, CommercialAfrica World Airlines Limited

Ady GuthrieGlobal Partnerships DirectorRentalcars Connect

Arnaud DelbaryRegional DirectorRentalcars Connect

Dinesh HapuarachchiManager RM & DistributionAir Djibouti

Rohit RamachandranCEOJazeera Airways

Perry CantaruttiCEOSkyTeam

Khaled Absi HalabTravel Lead, CSM Facebook

Cengiz DegirmenciOnline Sales & Marketing ManagerTurkish Airlines

David HuttnerSenior Vice President & PartnerNyras Capital LLP

A M ShabeerExecutive DirectorCochin International Airport

Raj AndradeVice President of Business Development, Marketing and StrategyBangalore International Airport

Chadi Abou DaherDirector Customer ServicesMiddle East Airlines – Air Liban (MEA)

Syed Asad Hasnain BukhariDeputy General Manager ICTPakistan International Airlines

Nazneen PatelGeneral ManagerGo Air

CONFIRMED SPEAKERS


THE NEW ERA OF AVIATION

09.00 CEO INTERVIEW: Leading the way with the next generation airline Hear from one of the most dynamic airlines in the sky as Emirates discuss the changing nature of the aviation industry, what the digital wave means for airlines and how FSCs remain successful in the increasingly competitive market

• Grasping the potential for the booming LCC model in MENASA• New start-up and low cost hubs, models and offerings• Where are the new opportunities in dense markets?• Creating a unique LCC offering for the region• Structuring your fleet for profitability and flexibility• Leasing vs owning

Sir Tim Clark, President, Emirates

09.30 CEO INTERVIEW: Dubai Airports: the innovators Hear from the busiest airport in the world for international travellers, as Paul Griffiths, CEO Dubai Airports, discusses how digitisation, capacity and the unpredictable nature of the industry effects the hub on a daily basis

• Managing the 100 million capacity by 2020• Leveraging smart applications to boost capacity and passenger experience • Collaborating with airlines to drive regional success • Discussing the Al Maktoum expansion project

Paul Griffiths, CEO, Dubai Airports

09.50 CEO INTERVIEW: Discovering the future of LCCs in MENASAJoin us as we interview the inspirational leader of Air Arabia, the first LCC in the Middle East & North Africa, as he discusses leadership in the current aviation market, what the future holds for LCCs and expansion to new routes and regions.

Adel Abdullah Ali, CEO, Air Arabia

10:10 KEYNOTE: Going above and beyond to win millennials • Effectively combatting the dual threat of substitution and commoditisation • Coordinating with other travel modes to connect the millennial traveler• Establishing a multi-channel traveler information exchange• Communicating with passengers throughout their journey • Personalising marketing on the ground and in-flight with automated systems

Reserved for platinum sponsor

10.40 Speed networking

11.00 Morning tea

11.20 Streams begin: attendees can visit any of the conferences below

Host: John Strickland, Owner, JLS Consulting

MAIN CONFERENCE AGENDA DAY ONE 1/6 MAIN CONFERENCE AGENDA DAY ONE 2/6LCC CONGRESS

ROUTES & REGIONS DATA ANALYTICS & AI SEAMLESS AIRPORT EXPERIENCE

11.20 PANEL: Avoiding head-to-head competition through unconnected routes • Flying to remote and

unconnected regions in Asia and Africa

• Working with authorities to fly to remote regions

• Connecting isolated regions with no competition

• Spurring travel with low costs

Clayton Ulisses Begido, Head of Revenue Management, Salam Air

Orhan Sivrikaya, CCO & Executive Board Member, Onurair

Rob McKinney, President, Mokulele Airlines

Taking the skies: tackling the big data treasure chest • Exploring the “new electricity” of

data and AI • Ascertaining analytics as the

altimeter for the airline business• Changing the game with end-to-

end data collection• Developing a single integrated

data environment• Identifying vital data in the

haystack of information• Predicting and personalising with

analytics • Revolutionising experience,

real time tailor offerings and automated decision making

Ravinder Singh, Chief Information & Innovation Officer, Air Vistara

Enhancing the airport journey with biometrics • Deploying biometrics as a secure,

tamper-proof platform• Building terminals with biometric

capabilities • Discovering facial, iris and finger

touch points• Implementing automated

systems• Identifying the risks and

regulatory concerns • Combining biometrics with

blockchain on a secure ledger

Hari Marar, President, Bengaluru Airport

11.40 Long haul, low cost: redefining the industry • Balancing comfort with cost

effectiveness • Reaching new destinations and

airports with smaller aircrafts• Connecting the unconnected with

new routes • Competing with dominant FSCs

with a “no frills” service vs offering ancillaries

• Examples:• Norwegian Air• Air Asia X

Dag Skage, CIO, Norwegian

Embracing the growing number of travellers with effective data analytics • Engaging with travellers

throughout their journey • Enhancing experience through

digital interaction • Collecting masses of data

through multiple touchpoints • Offering a range of benefits

personal to the traveller • Dealing with the increasing

volume, velocity and variety • AI: real time analytics • Gaining loyalty through a

seamless customer experience • Going beyond personalisation

with predictive and prescriptive analytics

Engaging with the omnichannel customer • Developing multiple airport

touchpoints • Engaging with device technology

for Gen-Z • Identifying the BYOD opportunity • Driving analytics through omni-

platforms • Increasing airport revenue

through real time offerings • Building the infrastructure to

track, monitor and engage with each traveller

Raj Andrade, Vice President of Business Development, Marketing and Strategy, Bangalore International Airport

11.40 Spreading your wings to new regions • Identifying the most in demand

routes and tourist hotspots • Investing in new routes as local

markets saturate • Developing cheap routes

with hidden destinations and unsociable hours

• Looking at fleet and network expansion for long term success

PANEL: Discussing IoT in the aviation industry• Tapping into the IoT with

disruptive technology • Discovering the endless

connected endpoints • Debating the predictions

• 25-50 billion connected devices in 2020

• 90% aircraft connected by 2030

Digital retail: Driving commerce with digital platforms • Building an all-encompassing

omnichannel platform to drive airport revenue

• Integrating airport retail and ecommerce

• Developing customer-centric offerings

• Working with airlines to develop a flexible ecommerce marketplace

IoT


AVIATION SHOW MENASA AIRPORT T.EX

MAIN CONFERENCE AGENDA DAY ONE 3/6 MAIN CONFERENCE AGENDA DAY ONE 4/6• Ensuring ROI with a LCC business

model• Partnering with reliable airports

Peter Glade, Commercial Director, SunExpress

• Innovating your legacy systems, technology and infrastructure

• Engaging with smart devices through app development

• Empowering customers and crew with smart app development

• Building intelligent aircrafts with micro and macro sensors

• Satellite systems, weather forecasting, tracking, maintenance

Syed Asad Hasnain Bukhari, Deputy General Manager ICT, Pakistan International Airlines

Huhsam Osman, Technical Director, Royal Jet

• Unifying commerce with cognitive commerce

12.10 Managing route networks • Forecasting new market

profitability• Maximising passenger

connections • Determining optimal alliance and

codeshare options for LCCs • Managing a new route network

with partnerships

Reserved for sponsor

Managing the shift to a hyper connected digital economy • Understanding the digital

transformation journey• Managing digital transformation

within airlines• Adopting IoT in the new era of

aviation

Deepak Gusain, Director Business Development – Mobility, IoT & Manager Services, Middle East, Central Asia and Africa, Tata Communications

Innovating with cross-channel digital platforms• Providing regular information

updates across all platforms• Revolutionising how customers

interact with airport services • KYC with multi-channel

personalisation • Providing real time airport

hospitality information and offerings

• Developing apps for effective app analytics

• Delivering hyper-local tailored experiences

• Identifying customer segments with KYC strategies


ROUNDTABLES

1Identifying the new wave of business models; ULCCs, Hybrids and Long haul, low cost

2 Driving loyalty in disloyal millennials 3 Engaging with the

omnichannel customer

4 Developing super-tech in flight and on the ground 5

Dealing with the global talent gap within aviation successfully

6 Combatting cybersecurity concerns in the digitised era 7

Transforming airport mobility through tracking, beacons and real time offerings

8Combatting disruption and failure with effective contingency plan

13.00 Networking lunch


ANCILLARY REVENUE OMNICHANNEL INFRASTRUCTURE & ANALYTICS

14.20 LCC’s: Driving success with ancillaries• Offering a “no frills” service with

unbundling • Becoming a ULCC with “bare

fares”• Allowing more personalisation

with package flexibility • Unbundling the traditionally free

itemsKamal Hingorani, SVP & Head of InFlight Services & Customer Experience, SpiceJet

PANEL: Discovering the rise of the omnichannel traveller• Building a companywide

omnichannel strategy • Engaging across every customer

touchpoint• Utlising omnichannel as an

ancillary revenue opportunity • Realising the data opportunity • Strategising from the top to the

bottom • Privacy vs personalisationJaron Millner, Vice President, Direct Business, Finnair

Rahul Bhatkoti, Head Airport Operations, Regent Airways

Cengiz Degirmenci, Online Sales & Marketing Manager, Turkish Airlines

CASE STUDY: Cochin International Airport – powered by solar • Discovering new technology with

solar powered airports • Decreasing costs and carbon

footprint • Dedicating a strategy for

corporate responsibility • Ensuring end-to-end success A M Shabeer, Executive Director, Cochin International Airport

14.40 Modernising your ancillary revenue strategy with technology• Personalising each journey with

data analytics • Offering unique services

• A la carte• Self service • Park & fly

• Offering tailor-made geo location technology

• Catering for every type of passenger in the new era of hybrid airlines

Radowslaw Dutkowski, Director Ancillary & Product, flynas

Thriving in a multiscreen world• Transforming the passenger

experience on the ground and in the air

• Creating a seamless customer-centric experience

• Meeting the expectation with cross-channel sessions

• Collaborating with airports • Delivering hyper-local tailored

experiences• Developing IFE and device

compatibilityAdy Guthrie, Global Partnerships Director, Rentalcars Connect

Enhancing airport experience through digital interaction• Engaging with travellers

throughout their journey • Developing touch points

throughout the airport journey • Personalising services for the

millennial traveller• AI: real time analytics • Gaining loyalty through a

seamless customer experience • Utilising predictive and

prescriptive analytics

OMNICHANNEL

AR & VR

15.00 Dynamic re-bundling: the new ancillary revenue technique• Looking towards bundle packages

to drive premium revenue• Reaching out to the traditional

FSC customer• Delivering avenues for particular

passengers to take advantage of• Family seat selection• Business priority boarding

• Matching revenue streams with the new hybrid business model

PANEL: Discussing the impact, and importance of VR and AR• Understanding the uses across

the industry• Complementing safety

procedures with AR and VR solutions

• Visualising what matters with AR • Utilising machines as an

additional intelligence• Discussing the case studies:

• Qantas & Samsung gear VRSanjay Sharma, Manager IT Innovation, Emirates

Chris Koomen, Product Owner VR, KLM

Developing platforms for analytics and technology innovation• Looking at software and cloud

based infrastructure • Embracing mass volumes of

data with comprehensive IT infrastructure

• Securing virtual systems with effective cybersecurity

• Hybrid platforms: the better alternative?

• Integrating systems for airport wide analytics


12.20

MAIN CONFERENCE AGENDA DAY ONE 5/6 MAIN CONFERENCE AGENDA DAY ONE 6/6

NDC OMNICHANNEL ROUTES & GROWTH MARKETS

15.20 PANEL: Delivering dynamic offers to increase personalisation and ancillary revenue• Distributing rich data through

NDC aggregators and GDSs • Discovering the digital channel in

the digital world • Differentiating from competitors

with a unique offering• Battling with the LCCs in modern

price bundling • Blurring the lines between airline

distribution and merchandising • The future: travel retail

disruptors and owned channels Suren Gunatillake, Head of Platforms & Third Party Channels, Cathay Pacific

Dean Wicks, Chief Flights Officer, Wego.com

The emergence of the ‘silent travelling millennial’• Taking a back seat role in

developing a seamless experience

• KYC to only provide relevant offers• Engaging with the passenger

without disturbing their journey• Developing a fully automated,

personalised strategy to engage customers effectively

• Driving personalisation in-flight • End to end, destination services Narendra Mansukhani, General Manager Guest Experience, Jet Airways

Hidden cities: launching new routes into the sky • Developing new, permanent and

temporary routes for millennial travellers

• Linking with smart and innovative airports

• Connecting the new era of travellers with fastest emerging global cities

Captain Thomas W. Hallam II, CEO, Somon Air

IN-FLIGHT EXPERIENCE

15.40 Evolution or a revolution? • Distributing rich data through

NDC aggregators and GDSs • Discovering the digital channel in

the digital world • Differentiating from competitors

with a unique offering• Battling with the LCCs in modern

price bundling • Blurring the lines between airline

distribution and merchandising • The future: travel retail

disruptors and owned channels Yanik Hoyles, Director – New Distribution Capability Program, IATA

On-demand: the key to an exceptional experience • Ordering airport and inflight F&B,

products and services from your seat

• Discovering new inflight innovations e.g. live chat, streaming, inflight games

• Ensuring effective usability for the multi device millennial

• Encouraging passenger engagement with a cross-functional system


Launching new routes in new territories • Overcoming the challenges in

new regions • Identifying future growth areas

before market saturation • Driving success through traveller

demand and analytics • Discovering in demand markets

across the world e.g. religion, culture, sport etc.

• Building contingency plans Lt Gen Mollah Fazle Akbar, CEO, Regent Airways

LUXURY EXPERIENCES

16.00 Rebutting the NDC initiative • Suppressing the robust

comparison shopping that GDSs facilitate

• Discussing the danger of personal, discriminatory pricing

• Encouraging upselling rather than cheap deal finding

• Balancing the burden of investing and building the technology

Discovering premium economy • Making luxury affordable• Diversifying from the traditional

3 classes of flying• Increasing pitch as an added

luxury • Pulling passengers from

economy class rather than business class

• Balancing luxury with costs to remain profitable

Fatou Gueye, Head of Product Economy & Premium Economy, Air France

Connecting the African continent • Developing FSC capable airports

across the continent • Revitalising the continent’s

transport system • Taking advantage of the young

population in Africa with a dedicated airline strategy

• Partnering with FSC and airports alike

Richard Kyereh, Deputy Head, Commercial, Africa World Airlines Limited


16.10 NDC enabled airline retailing • Developing a marketplace model • Implementing effective payment

solutions for successful retailing • Discovering the impact of IATA

one order on delivery systemsGeorge Khairallah, President, JR Technologies

Flying on cloud nine with super first class• Bridging the gap between private

jets and first class • Moving from ‘suits’ to

‘apartments’ • Innovating with immersive in-

flight environments • Discovering the innovations e.g.

SkyDeck, Family Suits• Revolutionising aircrafts with

incredible designs • Creating luxury on the group • Competing with Jagdish Sahra, Senior Design Manager, Virgin Atlantic

16.20 Networking break and the annual paper plane throwing competition


17.00 KEYNOTE PANEL: Asia: flying high in the newly crowned fastest growing region• Exploring the booming LCC model in Asia, and the newly formed Value Alliance • Capitalising on the growing Asian middle class wanting to travel • Connecting the Middle East and Asia • Learning from the Asian airline success • Code sharing and forming alliances with the vast amount of airlines on the continent • Overcoming the challenges with Asian hubs o Insufficient infrastructure o Airport congestion o High jet fuel prices • Discovering the room for increased competition, new airlines and ultra LCCs

Bo Lingham, Deputy CEO, AirAsia Patee Sarasin, CEO, Nok Air

THRIVING IN TURBULENT EMERGING MARKETS

17.20 KEYNOTE PANEL: Taking off in India’s aviation industry• Driving India as the fastest growing aviation sector in the world • Leading the surge towards becoming the largest market by 2030 • Ruling the Indian skies as a LCC vs a FSC • Increasing competition, modernising airports and expanding technology innovation • Tapping into the 97% of the population not flying • Competing with other transport methods through cheap, efficient and well connected routes

Amar Abrol, CEO, AirAsia India Krishnamurthi Shyamsundar, CEO, Air India Express

17.40 Close of day one

18.00 After-hours networking party

LCC CONGRESS AVIATION SHOW MENASA

THE INDUSTRY REVOLUTION

09.00

09:30

KEYNOTE PANEL: LCCs: shaping the future of low cost travel• Doing what you do best: cut costs, increase revenue • Discovering new methods of ancillary revenue to capture new customers• Becoming a hybrid or remain a LCC? • Looking to the future with low cost long haul travel • Overcoming the challenges with digitisation• Collaborating and forming alliances with other LCC Dag Skage, CIO, Norwegian

Oliver Wagner, CCO, Eurowings

Teoman Tosun, CEO, Onurair

Rohit Ramachandran, CEO, Jazeera Airways

10.20 Speed networking

10.40 Morning tea

11.20 Streams begin: attendees can visit any of the conferences below

KEYNOTE PANEL: Alliances: the new aviation brand • Overcoming the practical limitations on cross-border airline mergers • Integrating airlines to offer the ultimate convenience for the traveler • Synchronising schedules, gates, terminals etc. in a combined effort to streamline the customer experience• Working with airports to create alliance specific terminals• Building credibility through codeshares with equal and complimenting airlines • Increasing route networks and FFPs • Cost sharing through airport lounges, ground handling, marketing and maintenance • Discovering ‘equity alliances’ and joint ventures as a replacement to traditional alliances Steven Greenway, CEO, Reward-U & Deputy CEO, U-Fly Alliance

Perry Cantarutti, CEO, SkyTeam

10.00 KEYNOTE: Managing the threats in the digital age• Developing an impenetrable cybersecurity system at 30,000 feet • Combatting threats deriving from the multi-channel, millennial passenger • Discussing the threat of a single connected platform inflight • Containing the most precious information in a time of rising IFC • Proactively developing systems to address security threats in the future

Reserved for platinum sponsor

1/5 MAIN CONFERENCE AGENDA DAY ONE 2/5LCC CONGRESS

GROWTH MARKETS

AVIATION SHOW MENASA

DIGITAL MARKETING, RETAIL & LOYALTY ROUTES & PARTNERSHIPS

11.20 PANEL: Developing LCCs in MENA • Competing with the luxury FSC in

MENA • Driving aviation in the hub of

airline connectivity • Discussing the potential for LCC

routes between the ME and Africa • Identifying airports in Africa to

connect with • ME: Europe’s most eastern hub,

Asia’s most western hub• Using the region to develop into

growth marketsMODERATOR: Nadine Itani, Managing Partner, Aviation Minds

Suresh Nair, General Manager – India, Sri Lanka & Bangladesh, Air Asia

Patrick Murphy, Executive Advisor, Peach Aviation

Satyendra Pandey, General Manager, Strategy & Planning, Go Air

PANEL: Together better: Collaborating to become exceptional retailers • Combining the data collected

by airlines and airports to know more

• Creating new retail streams through collaboration

• Finding a balance between revenue streams and flight restrictions

• Increasing passenger spend across their journey

• Looking to the ecosystem

Anni Ahnger, Head of Ancillary Sales, Finnair

Suren Gunatillake, Head of Platforms & Third Party Channels, Cathay Pacific

Jiri Marek, Vice President Alliances & Ancillary, Alitalia

CASE STUDY: Nile Air: Developing private airlines in MENA • Overcoming the private airline

challenges • Competing with flag carriers

effectively • Discovering hybrid models to

capture the traveller population • Building partnerships and new

routes • Increasing market share in a

hypercompetitive industry

Ahmed Aly, CEO, Nile Air

11.40 CASE STUDY: Connecting Africa• Developing infrastructure in the

growing economy• Overcoming the challenges of jet

fuel, currency depreciation and foreign competition

• Building partnerships for innovation in African aviation

• Identifying future plans for long term success

• Combatting the difficult regulatory framework in Africa

Edgardo Badiali, CEO, Libyan Wings

Reinventing loyalty programmes• Offering exclusive, personalised

experiences as an alternative to air miles• Destination services• Trips and experience

• Driving loyalty through smart devices

• Offering a more attractive program to the disloyal millennials

Steven Greenway, CEO, Reward-U & Deputy CEO, U-Fly Alliance

Alliances: outdated?• Discussing the advantages and

disadvantages of alliances • Equity alliances and joint

ventures: the new way to do things?

• Have alliances reached their peak?

Axel Reissman, Director Alliances & Revenue, SkyWork Airlines

12.00 CASE STUDY: Asia: the golden opportunity for LCCs• Understanding the exponential

growth of LCCs in Asia • Identifying the decreasing

importance of FSC in the region • Discovering the middle class

millennial opportunity in Asia• Identifying the North as the

growth region of Asia

Zahid Mahmood, CEO, Himalaya Airlines

Modernising aviation marketing with digitisation • Attracting the 3.5 billion people

connected to the internet • Connecting to the 60% of the

world still offline • Building a 360 degree view of

each customer • Embracing new channels in

content marketing• Viral videos • Device app• AR & VR

• Building brand loyalty and promoting new routes

Saida Najiollah, VP Marketing, Royal Air Maroc

Ultra-long haul: the new era • Balancing passenger conform

with convenience • No longer engine endurance but

passenger endurance • Developing new routes, new

regions and new partnerships • Debating the benefits of ultra-

long haul


MAIN CONFERENCE AGENDA DAY TWO

MAIN CONFERENCE AGENDA DAY TWO 3/5 MAIN CONFERENCE AGENDA DAY ONE 4/512.10 Developing partnerships and

effective infrastructure in growth markets• Building relationships between

LCCs and FSC across growth markets

• Developing the infrastructure required in emerging markets

• Dealing with cyber-security risks in less developed regions


Driving retail through customer interaction and personalisation • Becoming a genuine retailer with

extensive customer knowledge • Leveraging data analytics and

web optimisation • Deconstructing legacy data

batches to offer specific, customised products

• Minimising travel inconvenience through data integration and personalised servicing

Kurt Suter, Manager, Personalization Programs, Swiss International Air Lines

Managing code shares effectively • Efficiently managing codeshare

flights and marketing • Maximising revenue with

combined systems • Overcoming passenger

connection problems • Identifying potential new

codeshare relationships


ROUNDTABLES

1

Revolutionising customer experience with effective partnerships Arnaud Delbary, Regional Director, Rentalcars Connect

2

Discovering dynamic ancillary revenue offerings in the hyper-competitive industry Dinesh Hapuarachchi, Manager RM & Distribution, Air Djibouti

3 Developing new effective routes across MENASA

4

6

Innovating with unique inflight experiences and luxury travel

5Utilising data analytics throughout your infrastructure

NDC: help or hindrance? 7Building a future proof IT infrastructure for the future airport

8Engaging with millennials through digital marketing and KYC systems

12.20

13.00 Networking lunch

BUSINESS MODELS OMNICHANNEL IFE & CONNECTIVITY

14.20 PANEL: Revolutionising the short haul market with low cost strategies• Focusing on revenue

management, ancillaries, multichannel and partnerships

• Driving down airline costs with dedicated business and operational practices

• Utlising a single young fleet to reach secondary, lower cost airports

Bharath Mahadevan, India Head, Scoot

Clayton Ulisses Begido, Head of Revenue Management, Salam Air

Digitising and mobilising the industry • Updating legacy systems to

innovate in the future• Looking at how IT can connect

the entire enterprise• Building on global standards• Digitising for operational

efficiency • Accessing elastic IT infrastructureDaryoush Niknam, ICT Director General, IranAir

Greg Johnson, CTO, OneSky

Axel Reissman, Director Alliances & Revenue, SkyWork Airlines

Connectivity: the road to exceptional in-flight experience• Connecting customers to the

plane services • Developing mobile

synchronisation and pairing• Engaging with the device

explosion to increase available content• “Bring your own” content• Amazon prime• Netflix

• Building the IFE journey Kamal Hingorani, SVP & Head of InFlight Services & Customer Experience, SpiceJet

IT INFRASTRUCTURE & CYBER SECURITY

14.40 Connecting small airports with small aircrafts • Taking advantage of the narrow

body aircraft with small airport destinations

• Building relationships and terminals alongside smaller airports

• Attracting airlines to unconnected regions

Nazneen Patel, General Manager, Go Air

Gulf Air case study: Soaring into the cloud with a hybrid cloud• Virtualising the IT datacenters • Looking towards IaaS and PaaS

with SDS architecture • Building a hybrid brand for

service excellence• Looking at the cloudscape

challenges and security concernsDr. Jassim Haji, Director of Information Technology, Gulf Air

Discovering the technological developments in IFE• Offering high-spec entertainment

throughout the journey• Building scalable and portable

onboard networks • Looking to the future with tech

advancements• In-flight travel planner• Device to screen application• VR & AR

• Building the IFE journey

SOCIAL MEDIA

15.00 No frills? Full service? Meet the hybrid carrier• Integrating technology to travel

long haul• Dynamic re-bundling to entice

business travelers • Changing the status quo with

new seating arrangements• Driving ancillary revenue through

food, beverage, IFE etc. • Engaging with a new customer

base

Securing masses of IoT generated data • Discovering the new threat of

payment robotics e.g. Alexa, Echo• Balancing ease of payment with

security • Embracing biometric devices

with a secure platform • Securing onboard smart devices

and connectivity• Collecting data onboard and on the

ground with a protected ledger

Social media: A helping hand or slippery slope? • Looking towards the most

influential marketing tool available today

• Balancing heavy social media interaction with careful strategies to retain brand image

• Realising the endless Possibilities with social media investment

• Securing social media platforms

15.10 Revolutionising the LCC business model• Rebuilding the business model

and ethos based on new technology and digitisation

• Transforming into a digital low cost airline

• Wowing customers with low cost and innovative technology


Remaining above the clouds with aircraft electronic flight folders • Maintaining flight logs in real time • Efficiently managing airline

documentation, announcements and flight briefing

• Developing an automated check-in• Providing real time briefing

information to cabin crew and pilots

• Managing airport disruptions through operational optimisation

Talal Ben Halim, Managing Director & Partner, Acacus Technologies

Engaging with millennials • Reestablishing relationships

through Facebook, Twitter, Snapchat and Instagram

• Creating an authentic brand image

• Interacting with your customer base

• Offering current news and event information via social channels

• Using social media as a brand building platform



MAIN CONFERENCE AGENDA DAY TWO 5/5

15.20 Discovering the importance LCC alliances • Discussing introduction of the

U-Fly and Value Alliance • Improving customer experience

with collaborated booking, ancillary revenue, codesharing and FFPs

• Reaching new destinations with airline and airport partnerships

• Covering more regions with a bigger fleet

PANEL: Discussing the importance of disruption management• Utlising each arm of the airline to

meet customer expectation• Using digital channels to reach

out to all passengers • Social media as a key customer

contact method• Overcoming disruption with

preparation, impact and recovery• Redefining disruption

management with predictive and proactive strategies

Chadi Abou Daher, Director Customer Services, Middle East Airlines – Air Liban (MEA)

Deepu Cyriac, Country Manager UAE, Kuwait, Qatar & Oman, Air Canada

Solving the talent gap• Discovering the new skills

required in an era of technology and digitisation

• Tapping into talent pools and developing in house education

• Collaborating recruitment and training to ensure ROI

• Discussing the new ideas to overcome the talent gap within the aviation industry

Raheel Ahmed, Chief HR Officer, Pakistan International Airlines

PARTNERSHIPS & DISTRIBUTION HUMAN CAPITALDISRUPTION & FAILURE

15.40 Looking towards GDS • Offering more and more

ancillaries • Developing relationships to

expand your network• Connecting GDS to airline API


Approaching disruption with a customer centric strategy• KYC when it comes to disruption• Treating each passenger as

having different interests and priorities

• Handling passengers priorities first

• Saving the airlines reputation with small changes to disruption management

Tim Branton, Business Development Director, iCoupon

Pilot shortage: recruiting in the shrinking pool of future pilots• Identifying and attracting the

best individuals • Looking towards the tech savvy

millennials as the future of the airline

• Building the respectable image of a pilot once again with increased salaries and more benefits

• Investing in training facilities and programs

Joaquim Gonsalves, Head of HR, Bassaka Air

16.00 KEYNOTE PANEL: The start-up challenge Join us as we test CXOs from all corners of the board on their role, best practices and experiences in building a successful airline from scratchKazi Rahman, Founder & CEO, Firnas

Ravinder Singh, Chief Information & Innovation Officer, Air Vistara

Alex Nwuba, CEO, Go Smile Air

16.30 Networking break

17.00 End of conference day two


THE HOTTEST ROUTES AND REGIONS Middle East, North & East Africa, Central & South Asia

flynasCOUNTRY: Saudi ArabiaFLEET: 31DESTINATIONS: 33

Safi AirwaysCOUNTRY: AfghanistanFLEET: 4DESTINATIONS: 9

Pakistan International AirlinesCOUNTRY: PakistanFLEET: 43DESTINATIONS: 50+

Air India ExpressCOUNTRY: IndiaFLEET: 20DESTINATIONS: 26

AirAsia IndiaCOUNTRY: IndiaFLEET: 6DESTINATIONS: 10

GoAirCOUNTRY: IndiaFLEET: 20DESTINATIONS: 22

SpiceJetCOUNTRY: IndiaFLEET: 40DESTINATIONS: 55

IndiGoCOUNTRY: IndiaFLEET: 109DESTINATIONS: 39

Air AstanaCOUNTRY: KazakhstanFLEET: 30DESTINATIONS: 44

Scat AirlinesCOUNTRY: KazakhstanFLEET: 18DESTINATIONS: 33

Air KyrgyzstanCOUNTRY: KyrgyzstanFLEET: 2DESTINATIONS: 13

AirmanasCOUNTRY: KyrgyzstanFLEET: 3DESTINATIONS: 6

Tunisair COUNTRY: TunisiaFLEET: 29DESTINATIONS: 101

Royal Air MarocCOUNTRY: MoroccoFLEET: 53DESTINATIONS: 80

Air AlgérieCOUNTRY: AlgeriaFLEET: 52DESTINATIONS: 69

Kenya AirwaysCOUNTRY: KenyaFLEET: 36DESTINATIONS: 49

EgyptAirCOUNTRY: EgyptFLEET: 60DESTINATIONS: 69

Jet AirwaysCOUNTRY: IndiaFLEET: 116DESTINATIONS: 68

Air IndiaCOUNTRY: IndiaFLEET: 118DESTINATIONS: 84

Ethiopian AirlinesCOUNTRY: EthiopiaFLEET: 76DESTINATIONS: 85+

Shaheen AirCOUNTRY: PakistanFLEET: 24DESTINATIONS: 20

Air ArabiaCOUNTRY: UAEFLEET: 38DESTINATIONS: 122

Royal Jordanian AirlinesCOUNTRY: JordanFLEET: 26DESTINATIONS: 56

EtihadCOUNTRY: UAEFLEET: 126DESTINATIONS: 114

Gulf AirCOUNTRY: BahrainFLEET: 28DESTINATIONS: 39

flydubaiCOUNTRY: UAEFLEET: 57DESTINATIONS: 120

Saudi Arabian AirlinesCOUNTRY: Saudi ArabiaFLEET: 171DESTINATIONS: 92

EmiratesCOUNTRY: UAEFLEET: 257DESTINATIONS: 150+

Pegasus AirlinesCOUNTRY: TurkeyFLEET: 79DESTINATIONS: 99

Iran AirCOUNTRY: IranFLEET: 40DESTINATIONS: 60

Arania Afghan AirlinesCOUNTRY: AfghanistanFLEET: 4DESTINATIONS: 11

Iraqi AirwaysCOUNTRY: IraqFLEET: 31DESTINATIONS: 38

Somon AirCOUNTRY: TajikistanFLEET: 6DESTINATIONS: 20

Tajik AirCOUNTRY: TajikistanFLEET: 35 (5 operational)DESTINATIONS: 19

Biman Bangladesh AirlinesCOUNTRY: BangladeshFLEET: 14DESTINATIONS: 520

Uzbekistan AirwaysCOUNTRY: UzbekistanFLEET: 25DESTINATIONS: 54+

Turkmenistan AirlinesCOUNTRY: TurkmenistanFLEET: 23DESTINATIONS: 15

NovoairCOUNTRY: BangladeshFLEET: 6DESTINATIONS: 8

Regent AirwaysCOUNTRY: BangladeshFLEET: 5DESTINATIONS: 9

US-Bangla AirlinesCOUNTRY: BangladeshFLEET: 3DESTINATIONS: 8

Turkish AirlinesCOUNTRY: TurkeyFLEET: 294DESTINATIONS: 265

Oman AirCOUNTRY: OmanFLEET: 50DESTINATIONS: 53

Jazeera AirwaysCOUNTRY: KuwaitFLEET: 7DESTINATIONS: 19

Middle East AirlinesCOUNTRY: LebanonFLEET: 20DESTINATIONS: 31

Kuwait AirwaysCOUNTRY: KuwaitFLEET: 27DESTINATIONS: 40

FlyadealCOUNTRY: Saudi ArabiaFLEET: New airline (est. 20-50 by 2020)DESTINATIONS: New airline

SaudiGulf Airlines COUNTRY: Saudi ArabiaFLEET: 3DESTINATIONS: 3

Sudan AirwaysCOUNTRY: SudanFLEET: 5DESTINATIONS: 15

JOB TITLES

WHO ATTENDS

Fly Southern

BIRTISH AIRWAYS

Sponsor the show to get exclusive access to our networking team.Contact David Dooley at [email protected] or call + 971 4 440 2510

AIRLINES THAT ATTEND

300 AIRLINES

60 EXHIBITORS

100SPEAKERS

30 AIRPORTS

GEOS

NORTH AFRICA (10%)

CENTRAL ASIA (15%)

MIDDLE EAST (50%)

SOUTH ASIA (15%)

EAST AFRICA (10%)

Book now for early bird discount www.terrapinn.com/aviationmenasa

• CEO/CHAIRMAN/MANAGING

DIRECTOR

• CHIEF COMMERCIAL OFFICER

• CHIEF INFORMATION OFFICER

• CHIEF TECHNOLOGY OFFICER

• CHIEF OPERATING OFFICER

• VICE PRESIDENT SALES & MARKETING

• VICE PRESIDENT OF CORPORATE STRATEGY

• VICE PRESIDENT OF CUSTOMER EXPERIENCE

• VICE PRESIDENT DISTRIBUTION/ E-COMMERCE

• SALES & MARKETING DIRECTORS

• HEADS OF ANCILLARY REVENUE

• HEADS OF REVENUE MANAGEMENT

• VICE PRESIDENT OF INFLIGHT SERVICES

• HEADS OF ROUTE/NETWORK DEVELOPMENT

• HEADS OF STRATEGIC PLANNING

• CFO/ FINANCE DIRECTOR

• HEADS OF ONBOARD SALES

• HEADS OF RETAIL OPERATIONS

• HEADS OF LOYALTY

TESTIMONIALS NETWORKING

“Excellent networking venue. Very well organized. ” Marwan Atalla, Client Executive Officer, Ayla Aviation Academy

“Incredibly well organized; great venue; interesting speakers; very professionally managed - the kind of event an industry can focus on each year”Dominic Nessi, Deputy Director & Chief Information Officer, Los Angeles World Airports

“It is a great opportunity to meet all the key airlines from the region in one place. Sponsoring the event also gives us good exposure and the organisers help us with setting up meetings with our key targets.”David Fedarb, Regional Head of Travel Insurance, Eurasia, ACE Travel Insurance

“Was very well organized and focused on the various key subjects covered. The speakers from major airlines were excellent.”Suresh Nair, General Manager - India, Sri Lanka and Bangladesh, AirAsia Berhad

“I got to meet carriers from the areas that really matter to me. The attendance from CEOs, CCOs and real decision makers made it more worthwhile.” Dean Wicks, Chief Flights Officer, Wego.com

“Perfect platform to address the issues, network, exchange ideas, learn about the latest trends, explore the new vistas and to meet and interact with the experts”Amir Miraj, Airport Manager, Go Airlines

“Excellent and very specific to aviation industry event. It was a fantastic opportunity to speak and learn from the industry experts” Praful Thummar, AVP IT, Jazeera Airways

“The Aviation Show 2016 was a great experience for us, the subjects covered were varied are well executed. We’ll be back next year.”Abdul Nasar, Airport Station Manager, Royal Brunei

“THE FESTIVAL WAS A GREAT PLACE TO NETWORK, DISCUSS THE LATEST CHALLENGES AS WELL AS THE BIGGEST OPPORTUNITIES AFFECTING AVIATION BUSINESS”Stephen Mburu, Schedules Production Manager, flydubai

Where else can you sit down with senior airline and airport executives from across the region? These interactive sessions are designed to introduce the new techniques and technologies being implemented to transform the aviation industry.

ROUNDTABLES

With hundreds of potential customers to meet, this is your chance to network with everyone in the room. Quick, efficient and fun, speed networking is a great opportunity to establish valuable relationships in a crowd of potential customers.

SPEED NETWORKING

Take control of your time at the show by proactively contacting fellow attendees and arranging meetings in advance with our mobile platform. With an inbuilt matchmaking feature, it’s easier than ever to find who you need to meet at the show and pre-arrange those vital meetings.

NETWORKING PLATFORM

Networking doesn’t always have to be business as usual. Join us for an exclusive evening of cocktails and canapés to mingle with your industry peers from across the region whilst battling it out in The Aviation Show quiz.

Or how about showing off your childhood talent for paper airplanes? Join the competition to win prizes for the furthest glide.

WORK HARD, PLAY HARD

We don’t leave networking to chance.

No other aviation event creates a show entirely around making sure you meet the right people to grow your business. We attract the most senior airline and airport executives from across the Middle East, North & East Africa, Central & South Asia and we have built hours of networking into the agenda.

DO YOU QUALIFY FOR THE AIRLINE/ AIRPORT VIP PROGRAM?Call Andrew Shoesmith on +971 (0) 4440 2522 or email [email protected]

• Aircraft & Engine Manufacturers• Airports• Regional Development Authorities• Revenue Management Systems• Reservation Platforms

• Cloud, Storage• Infrastructure• ERP• BPO• Communication Systems• Network Infrastructure• Big Data• Analytics

• IFE & Connectivity• Mobile Solutions Providers• Self-service Kiosks• Baggage Handling• Check-in Systems• Digital Signage• Consultants• Mobile apps• Loyalty & CRM

• Branding and advertising agencies• Digital marketing consultants• Big data & analytics technology

providers• Customer experience agencies• Loyalty, branding & CRM companies• Mobile technology providers• Marketing consultants

• You see the opportunity in the region and the growth of the market• Your sales force is in need of high quality, decision making leads• You need to educate prospects about the possibilities created by your product or service• You want to motivate senior business executives to grow their investment in technology and services

THOUGHT LEADERSHIP PRESENTATIONSDeliver your message as a thought leader on a chosen topic to a room with hundreds of senior airline and airport executives.

CASE STUDY PRESENTATIONSShowcase your best customer case study to establish awareness and viability to a room full of prospects.

ROUNDTABLESHost a roundtable of up to 15 industry professionals around a key topic. The format is a powerful platform to meet qualified, self-selected attendees to debate a problem they have, that you can solve.

PANEL DISCUSSIONSJoin your clients and prospects in key panel discussions highlighting challenges and innovative solutions.

BRANDINGWe are already marketing the event. The sooner you join, the more exposure you will get, via our website and other digital channels, print media and online community.

LEAD GENERATIONThis is a digital inbound marketing program that uses social marketing and CRM to create awareness for your product or services. It allows you to generate leads that you can add to your sales pipeline.

WHY SPONSOR

SPONSORS

EXHIBITORS

WHO SPONSORS EACH BRAND

5 BRANDS, 1 PLATFORM

See a sample of the types of industry players that sponsor the Aviation Show MENASA.

• Biometrics systems providers• Technology and IT• Baggage Screening Technology • Airport Security • Kiosks and digital signage • Communication systems • Traffic management solutions • Passenger handling and management

Aviation Show MENASA 3

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56

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86

76

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146

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566

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THOUGHT LEADERSHIP PRESENTATIONSDeliver your message as a thought leader on a chosen topic to a room of up to 600 senior airline executives.

CASE STUDY PRESENTATIONSShowcase your best customer case study to establish awareness and viability to a room full of prospects.

BRANDINGThis event is already being marketed by us. The sooner you join the more exposure you will get, via our website and other digital channels, print media and online community.

PANEL DISCUSSIONSJoin airline and airport executives on key panel discussions.

ROUNDTABLESHost a roundtable of up to 15 industry professionals around a key topic. The format is a really powerful forum to meet qualified, self-selected attendees to debate a problem they have, that you can solve.

WORKSHOPSHost an exclusive workshop of up to 30 airline attendees on a topic chosen by you.

TOP SPONSORS TAKE PART IN THE WHOLE EVENT

Benefits Silver LanywardGoldPlatinumTitle Hospitality Exhibitor

Opening welcoming address

conference presentation

Client delegate passes

Exclusive lanyard branding

Logo on signage

Workshop

Exhibitor space

Seat drop in conference room

Assistanve by networking manager

Guaranteed meetings

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Access to networking platform

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Logo on email blasts

Access to speed networking

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2017 EVENT LAYOUT SPONSORSHIP & EXHIBITION PACKAGES

Booked

Reserved



AIRLINES COME FOR FREEIf you work are eligible for a complimentary airline pass then lease get in touch with Andrew Shoesmith at [email protected] or call +971 4 440 2522

The earlier you book the more you’ll save.

It is really easy to book your place online.

Our online calculator will ensure you get the best deal - bring your team to save even more.

Go online and book now on www.terrapinn.com/aviationmenasa

2 DAY CONFERENCE PASS + LUNCH & REFRESHMENTS + NETWORKING

1-2 PASSES - PRICE PER DELEGATE

$1,745

$2,495

3-5 PASSES - PRICE PER DELEGATE

$1,180

$1,685

BEFORE 8 SEPTEMBER

BEFORE 20 OCTOBER

BOOK YOUR DELEGATE PASS TODAY!

SPONSORS AND EXHIBITORS

$2,620

$2,745

$1,770

$1,855

BEFORE 10 NOVEMBER

FINAL PRICE

Contact Prima Castelino on +971 4 440 2535 or [email protected] to book your conference passes now!

BUSINESS MODELS. TECHNOLOGY. INNOVATION. FOR … · BUSINESS MODELS. TECHNOLOGY. INNOVATION. FOR...

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Transcript of BUSINESS MODELS. TECHNOLOGY. INNOVATION. FOR … · BUSINESS MODELS. TECHNOLOGY. INNOVATION. FOR...