Business Intelligence for IT Professionals Part 1 - Query and Reporting
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Help Desk is not able to report key support metrics to IT managers to ensure that Help desk is meeting SLA goals and budget requirements. Help Desk spends a great deal of time manually putting together reports from different databases and then storing the reports in many different locations. Help desk needs performance data on call volumes, response times, labor per incident numbers, and labor costs metrics that need to be pulled and monitored in real time to ensure that Help desk meets target SLA's and budget. Help Desk also needs to include information about system uptime and other parameters which are available in the System Center Operations Manager data warehouse. Microsoft BI solutions solve these problems by publishing automated reports to centralized locations that is organized, secured, and that can be aligned to business process needs. Office SharePoint Server provides these capabilities which can drastically reduce labor involved creating help desk performance reports by publishing the support data from backend databases to IT Help Desk portals in real time. Office SharePoint can also be used to access System Center Operations Manager data to monitor system performance, monitor application and service health, and monitor configuration changes. Office Excel can be integrated with SharePoint Server to publish help desk data and system performance reports while still empowering IT departments to access and analyze business and system performance data. SQL Server Reporting Services reports can publish to a central location and integrate with SharePoint Server which will also reduce labor involved creating reports and solving IT system issues. The BI solutions together can easily monitor IT system health issues from one central location in real time and at the same time access Support performance data to ensure that Help desk is meeting SLA's goals.
Transcript of Business Intelligence for IT Professionals Part 1 - Query and Reporting
Welcome
BI-200
Level 200
Query and Reporting
What Will We Cover?
Accessing SQL Server 2008 Business Data Using Microsoft® Office Excel® 2007Accessing and Publishing Business Data Using Office SharePoint ® ServerIntegration of SQL Server 2008 Reporting Services with Office SharePoint ServerCreating and Publishing Reports Using SQL Server 2008 Reporting Services
Agenda
Business Intelligence Overview Empowering IT ProfessionalsUsing Office SharePoint Server for Centralized Business Intelligence Data ViewsIntegrating SQL Server 2008 Reporting Services with Office SharePoint ServerCreating and Publishing Reports Using SQL Server 2008 Reporting Services
Understanding Business Intelligence
Delivery
End-User Tools and Performance Management Applications
BI Platform
Office Excel Office PerformancePoint™ Server
SQL Server Reporting Services
SQL Server Analysis Services
SQL Server database management system (DBMS)
SQL Server Integration Services
Reports Dashboards Office Excel Workbooks
AnalyticViews Scorecards Plans
Office SharePoint Server
Search Collaboration Content Management
Microsoft Dynamics
Database Flat Files
Business Data Reporting
System CenterOperations Manager
Office Excel files
Query
Report Authoring
Publishing
Reports published on Microsoft Office
SharePoint Server 2007
Data Warehouse/Cube
Generic Data Flow Process to Build Base for Reports
Agenda
Business Intelligence Overview Empowering IT ProfessionalsUsing Office SharePoint Server for Centralized Business Intelligence Data ViewsIntegrating SQL Server 2008 Reporting Services with Office SharePoint ServerCreating and Publishing Reports Using SQL Server 2008 Reporting Services
Empowering IT Professionals
PivotTable and PivotChartAccessing External Data Sources to Import Data into PivotTable and PivotChartSorting and Filtering Capabilities
Empowering IT ProfessionalsPivotTable
Pivot DataInteractive ViewsEasy Formatting
PivotTable
Empowering IT ProfessionalsPivotChart
PivotChart Provides a Graphical Representation of the Data in a PivotTable ReportPivotChart Report Displays Data Series, Categories, Data Markers, and Axes
PivotChart
Empowering IT ProfessionalsPivotTable and PivotChart Comparison
A row label corresponds to a category
A column label corresponds to a data series
Empowering IT ProfessionalsAccessing External Data Sources
Accessing External Data Sources to Import Data into PivotTable and PivotChart
Data Import Options
Empowering IT ProfessionalsSorting and Filtering
Task 1: Import Data into an Office Excel PivotTable Task 2: Sort and Filter Features of Office Excel
Empowering IT Professionals
Demo
Agenda
Business Intelligence OverviewEmpowering IT ProfessionalsUsing Office SharePoint Server for Centralized Business Intelligence Data ViewsIntegrating SQL Server 2008 Reporting Services with Office SharePoint ServerCreating and Publishing Reports Using SQL Server 2008 Reporting Services
Office SharePoint Server
Office SharePoint Server Overview Securing Business Data
Control accessAuditing
Displaying Business DataAccessing data source from Business Data CatalogDisplaying lists and filtering data
Office SharePoint ServerOffice Excel Services
Secure SpreadsheetsImport SpreadsheetsInteraction with Office Excel
Access and update data sources in Office ExcelImport PivotTable and PivotChart data
Task 1: Access a Data Source Through the Business Data CatalogTask 2: Create Lists to Display IT System Performance Data Task3: Configure Excel Services and Access Spreadsheets
Viewing Business Intelligence Data Using Office SharePoint Server
Demo
Agenda
Business Intelligence OverviewEmpowering IT ProfessionalsUsing Office SharePoint Server for Centralized Business Intelligence Data ViewsIntegrating SQL Server 2008 Reporting Services with Office SharePoint ServerCreating and Publishing Reports Using SQL Server 2008 Reporting Services
Integrating SQL Server 2008 Reporting Services with SharePoint Services
SQL Server 2008 Reporting Services OverviewDisplaying SQL Server Reports
Integrating SQL Server 2008 Reporting Services with Office SharePoint Server
Microsoft Office
System
Custom ApplicationsBrowserModel
DesignerReport Builder
Report Designer
Programmatic InterfacesXML Web Service and URL Access
Report Manager Report Viewer
Report Server
Report Builder—Query GenerationDrill-Through Report Generation
Report Processing
Data Processing
Office SharePoint Server
Report Server Proxy Endpoint
Document Management
DeliveryRendering CollaborationSecurity
Report Server Databases
Report Sources
SharePoint Content Database
Output Formats
Office SharePoint Server Integrated Mode Architecture of SQL Server 2008
Configuration Database
SQL Server 2008 Reporting Services Architecture
XML Web Services Interface
Report Server
Report Processing
Data Retrieval Rendering
SecurityScheduling and
Delivery
SQL Server Catalog
Output FormatsHTML, Excel, PDF,
Custom
Delivery TargetsE-mail, File Share,
Custom
Data SourcesSQL Server, OLE DB,
ODBC, Oracle, Custom
Security ServicesWindows NT, Custom
Report User
Report Designer
Report Manager
Reporting Services Architecture
SQL Server 2008 Reporting ServicesFeatures
Delivers Enterprise, Web-Enabled Reporting FunctionalityQueries a Wide Variety of Data SourcesPublishes Reports in Various FormatsGenerates Ad Hoc ReportsCreates Drill-Through Reports and InteractivityProvides Multiple Presentation Formats Creates Custom Controls and Report Items
Displaying SQL Server Reports
Report ExplorerReport Viewer
Task 1: Use Office SharePoint Server to Access ReportsTask 2: Publish IT System Availability Reports
Exploring SQL Server 2008 Reporting Services Integration with SharePoint Services
Demo
Agenda
Business Intelligence OverviewEmpowering IT ProfessionalsUsing Office SharePoint Server for Centralized Business Intelligence Data ViewsIntegrating SQL Server 2008 Reporting Services with Office SharePoint ServerCreating and Publishing Reports Using SQL Server 2008 Reporting Services
SQL Server 2008 Reporting ServicesFeatures and Capabilities
Centrally Managed Server-Based SolutionHighly Interactive
Dataset Report SQL Database
SELECT employee-idFROM Employee
Data Source =ABC\SQL2008Initial Catalog =Adventure works
Data Source
Access SQL Server Data
Create ReportsAccess Data Source
Create Reports Report Authoring
Report Designer Report Builder
Publishing and Accessing Reports
Report Manager Subscription-Based ReportsCache ReportsSnapshot Reports
Task 1: Access IT System Performance Data Using SQL Server Reporting ServicesTask 2: Create and Publish IT System Availability and Performance Reports
Creating and Publishing Reports
Demo
Session Summary
Empower IT Professionals with PivotTables
and PivotCharts
Improve Organizational Effectiveness
Through Office SharePoint Server
Identify the Ready-to-Use Tools and
Services in SQL Server 2008
Reporting Services
Where to Find More Information
Visit TechNet at technet.microsoft.com
Also, check out TechNet Edge
edge.technet.com
Or, just visit www.microsoft.com/?
linkid=9638673
for additional information on this session
For the more titles, visithttp://www.microsoft.com/?linkid=9638673
Supporting Publications
Course ID Title
6236A Implementing and Maintaining Microsoft
SQL Server 2008 Reporting Services
For more training information http://www.microsoft.com/?linkid=9638673
Training Resources
Become a Microsoft Certified Professional
What are MCP Certifications?Validation in performing critical IT functions
Why Certify?Worldwide recognition of skills gained via experienceMore effective deployments with reduced costs
What Certifications Are There for IT Pros?MCTS, MCITP
www.microsoft.com/certification
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