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KOLEJ PROFESSIONAL MARA SERI ISKANDAR ,PERAKBUSINESS INFORMATION SYSTEM ITE 3533JULY-DECEMBER 2016

INFORMATION SYSTEM USED BY MAYBANK BY: NORFAHIMAH ABDUL HAMID SIB 1507 8027 EZZAH AINA ELIAS SIB 1507 8140

ACKNOWLEDGEMENT we have worked with a great number of people whose contribution in assorted ways to the research and the making of the assignment deserved special mention. It is a pleasure to convey our gratitude to them all in our humble acknowledgement. First of all, we want express our biggest gratitude to ALLAH S.W.T and His Messenger,Prophet Muhammad S.A.W for giving us the ability to complete this assignment .We also would like to record our gratitude to our business information system lecturer , Sir Hafiz bin Nasrudin for his supervision, advice and guidance from the very early stage of this assignment as well as giving us extraordinary experiences throughout the work. He had guided us on how to complete this assignment. Every week in class, he always reminds and gives guideline on how to search information about this assignment.We very indebted to him more than he knows. Last but not least, many thanks go in particular to my friends and classmates who rendered their help, giving advice and sharing information with us on how to work on the assignment throughout this period of our assignment. That's all from us .Thank you .

COMPANY BACKGROUND OF MAYBANK Maybank is Southeast Asias fourth largest bank by assets. It is listed and headquartered in Kuala Lumpur and is Malaysias largest company by market capitalization.Has a global network of over 2,200 offices in 20 countries including in all 10 ASEAN countries. The Group commenced commercial banking operations in Malaysia in 1960 and today operates from its key home markets of Malaysia, Singapore and Indonesia as well as across the Asia-Pacific region and major international financial center's. These include the Philippines, Brunei Darussalam, Cambodia, Vietnam, Laos, Thailand, Myanmar, China, Hong Kong, Papua New Guinea, Pakistan, India, Uzbekistan, Saudi Arabia, Bahrain, United Kingdom and United States of America.Having over 50 years of experience and an early presence in global banking markets, the Maybank Group offers businesses and investors the ability to tap into its resources and network to meet their financial needs. Its range of services includes corporate and consumer banking, investment banking, insurance & takaful, asset management, Islamic banking, offshore banking, stock broking, venture capital financing and much more.Over the years, Maybank has consistently leveraged on technology for innovation in products and services, as well as to enhance efficiency and build a competitive edge in the region. A host of awards from various regional and international organizations bear testimony to the Groups commitment to excellence. Today, Maybank is not only Malaysias Most Valuable Brand but is also ranked first among Malaysian banks and among the top 200 global banks by The Banker magazine of UK, and is also the leading Malaysian company in the FORBES Global 2000 List.

VISIONAdvancing Asia's Ambition With You.MISSIONWe want to humanize financial services by:

Providing the people with convenient access to financingHaving fair terms and pricingAdvising customers based and on their needsBeing at the heart of community

INFORMATION SYSTEM USED BY MAYBANK Maybank2uAtm machine system transaction processing Maybank pay (mobile wallet )system systemMobile banking customer relationship management Cyclos system Business to consumer (B2C) e- commerce

TRANSACTION PROCESSING SYSYTEM Transaction processing system (TPS) is one of the main type of information system that used for operational support in a business .TPS collect and stores information about transaction and control some aspect of transaction .It also computerized system that performs and records the daily routine transaction to conduct the business .

Transaction processing system (TPS )that used by Maybank :-

1) Maybank2u Maybank2u is maybank online system which is one of the main types of information system .It is a line transaction processing which is permits a person to use keyboard and screen at the same time the processing is done . can be categorized as Intermediate Cyber Bank to Advance cyber bank where users or customers can consult their account online (the usage of CDM (Cash Deposit Machine), ATM, and Updating Book Machine)Maybank2u also provides transactional site where customers can transfer money, pay bills and or buy financial services .

How to register Maybank2u

Step to use Maybank2u for online business

For whose that make an online business , they can use Maybank2u for :-Collecting transaction receipt to confirm payment .Let the customer purchase instantly without going through many steps .Easy to get a notification when someone make a payment .Can see the proof when your customer make a payment .

2) ATM Machine system ATM machine is a batch processing that transaction have be processed are prepared in a form understable by the computer before actual processing begins .It is the external online system that a user can do the transaction on his or her own self. For instance, with ATM machine, user A can withdraw his or her money anywhere as long as it is within the networking of the bank. .

1) Insert your ATM crd and enter your personal identification number (PIN ) .2) On the screen , select (Bill payment ) then ,category and choose company .3)Key in your billing account number .4)Choose the account from which your payment will be taken . ( Saving or Checking )5) Enter the amount to be paid and confirm it . Ex : 0,0000 and enter yes 6)Get yout transaction slip as your proof of payment .

Figure 1Shows simple step to use machine ATM for transfer the money.

Figure 2: Sample of ATM direct deposit slip

3)Maybankpay( mobile wallet ) MaybankPay is the system used at convenience of paying for things using the device virtually everyone owns: the smartphone.The customers just need to tap their smartphone to any wireless payment consoles at participating stores, and payment will be deducted from their accounts automatically so no cards necessary.limited only to Visa credit, debit, and prepaid cards. The service is also limited to 19 Android devices, though that number will definitely rise as Maybank continues testing after all, the main requirement of compatible devices is NFC support and at least Android 4.4.

What is Maybankpay???

How to use Maybankpay?

Figure 3:Step1 :Key in your passcode

Figure 4:Step 2: Make a payment

Figure 5: Step 3:Tap it over the terminal

MOBILE BANKING

Customer relationship management goals are to improve services provided to customer and use customer content information for targeted marketing.

The objectives of customer relationhip management is:To provide the organization and all of its customer- facing employees with a single, complete view of every customer at every touch point and across all channels.To provide the customer with a single, complete view and its extended channels.

Mobile banking is the newest information systems that used to serve Maybanks customers which is Mobile Banking system that can satisfy and serve the customers.

It also have eliminating paper working system which is tiresome and customers dont have to come to the bank and can inquire the balance, do transactions, getting loans, complaining, depositing and more just through a mobile banking .

Figure 6The picture shows the steps for Maybank consumer s for use a mobile banking for do a transaction , complaining or depositing .

BUSINESS TO CONSUMER ELECTRONIC COMMERCE

Figure 7 Figure 8E-commerce which is business transaction that occurs over the internet and online banking system in Maybank makes it easier, for instance, all these business and transactions can be done and paid at home if you use Maybank online banking .Commerce companies that operates in partial cybermarketers which is sell their services traditionally and electronically .

CYCLOS SYSTEM The Cyclos contains many features that are useful to stimulate economic development and job creation. It offers a complete on-line payment system with additional modules such as e-commerce and communication tools.The infrastructure (Software) of cyclos is- Cyclo On-Line Banking Software- Cyclo Mobile Banking Software- Cyclo Supported Mobile Channels Software- Cyclo E-Commerce SoftwareThe function and services provided by the system(MAS) allows multiple payment formats which help payments even from other banks.The Cyclos (online banking software) is entirely dynamic structure.

APPENDICES

Figure 9 The picture shows the ATM machine of Maybank

Figure 10The example of receipt for transfer transaction using Maybank2u

REFERENCES (https://sites.google.com/site/maybankforu/home/information-system-of-maybank) (Kozakov, 2013)(https://www.youtube.com/watch?v=0ZB-WVZgQNs)(https://www.youtube.com/watch?v=hfBXWeFyqxQ)

CONCLUSION Briefly, online banking system in Maybank is the easiest way for people to perform bank activities because it saves time and efforts. Maybank also make it easy for people to apply for this service just by going to the ATM machine and follow the instructions. The system provides a lot advantages over disadvantages make people trusting the system. The impact of the system was obvious in the last years by the increasing of users. It also affected businesses and companies by facilitating their transactions system.