Business Impact Of Learning In The Real World
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Donald Taylor
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Presentation to Learning and Skills Group, London, June 9, 2009. Focus on business metrics, convince your sponsor, do it on the back of an envelope.
Transcript of Business Impact Of Learning In The Real World
Donald Taylor
2
Business Impact of Learning in the Real World
Agenda
• Business issue• Learning ecologies• Metrics• Sponsor• You
6
What is your most pressing issue?
8
Network Era
Everything is connected.Everything flows.Nothing is ever finished.Unpredictability & surprise. Faster, faster, faster.Control is an illusion.Flattening.
Us.Me.
Mechanical Complex
Learnscape
14
Pull
Push
Spending Results
Pull
Push
Spending Results
TrainingEnvironment
Reallocation
15
Pull
Push
Before After
Spending
Pull
Push
Results
Before After
16
Pull
Push
Before After
Spending
Pull
Push
Results
Before After
Rate your learning ecosystem
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1 2 3 4 5
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Metrics
Largely explicitLearning about. Focus = get something doneAcquire knowledge or skill
For example Annual $ benefit Category Users
Organizational wiki
Intelpedia $20,000,000+ Know-where 20,000 employees
Automated FAQ T. Rowe Price $3,000,000 Know-how 1,500 temps
Community network
SAP $50,000,000+ Know-whoKnow-how
1,000,000 customers
Professional updates
CGI Systems $10,000,000+ Know-what 4,000 professionals
Professional network
Company Command lives saved Know-how 15,000 military officers & NCOs
Blogs as KM Sun Microsystems $10,000,000+ Know-whoKnow-how
1,000 employees
Sales training: before
Before
Selling @ $5 million/year
One-weekworkshop
15 monthsHired MakingQuota
After
Sales training: after
One-weekcase study
eLearning Coaching
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Before
After
Time saved
15 months
6 months
9 months
Achieved quota in 6 months instead of 15
1440 x ¾ x $5 million = $3.5 billion
Incremental revenue
120 hires/month = 1440 hires/year
9 months = 3/4 year
quota attained = $5 million
What’s your elevator pitch?
jaycross.com
