Business Goal KPI Cheat Sheet - Crystal · PDF fileTitle: Microsoft Word - Business Goal KPI...
Transcript of Business Goal KPI Cheat Sheet - Crystal · PDF fileTitle: Microsoft Word - Business Goal KPI...
Copyright2017CrystalCanineLLC
BusinessGoalKPICheatSheet
BusinessGoal OwnerKPI QuarterlyTeamObjectives
GrowClientBase
NumberActiveClientsindatabase
NumberofnewclientreferralsfromexistingclientsorstaffNumberofnewdogevaluationsPercentageoftourvisitorsthatbookappointmentsPercentageofnewclientcallsthatbookappointments
IncreaseBusinessProfits
ProfitPercentage TotallaborhoursOvertimehoursTotalincomeSalesof“x”
ReducePayrollPercentage
PayrollasPercentageofRevenue
TotallaborhoursOvertimehoursSalesof“x”(lowlaborserviceorretail)Staffturnover
Reducepetandstaffinjuriesthatrequiremedicalcare
NumberofIncidents Stafftrainingcompletedonsafehandling&bodylanguageDaycareleadershipexercisegoals(DaycareGamesmedals*)ExtendnumberofweeksbetweenincidentsExistingdogevaluationscompletedon“yellowdogs”*
ImproveCustomerSatisfaction
Survey&ReviewResults
NumberofpositivestaffmentionsinclientfeedbackformsNumberofpositiveonlinereviewspostedReductioninclientcomplaintsprocessedIncreaseinnumberofclientsthatwouldreferbusiness
ImproveEmployeeEngagement
EmployeeTurnover&SurveyResults
ReducenumberofvoluntaryresignationsIncreasenumberofpeerrecognitionnotesReducenumberoftardyandabsencesIncreasestafftenure
*TheDaycareGamesisamonth-longcompetitionfordogdaycareattendantshostedbyTheDogGuruseveryFebruary(www.TheDogGurus.com).TheyalsocreatedanExistingDogEvaluationformthatcolorcodesdogsasgreen,yelloworredastotheirbehaviorfittooff-leashdogplay.