Business Etiquette For Slideshare

195
“THE BUSINESS OF ETIQUETTE” PREVIOUSLY TITLED “PLEASE DON’T TRIM YOUR TOENAILS WHILE INTERVIEWING A POTENTIAL NEW HIRE”

description

Business Etiquette

Transcript of Business Etiquette For Slideshare

Page 1: Business Etiquette For Slideshare

“THE BUSINESS OF ETIQUETTE” PREVIOUSLY TITLED “PLEASE DON’T TRIM YOUR TOENAILS

WHILE INTERVIEWING A POTENTIAL NEW HIRE”

Page 2: Business Etiquette For Slideshare

The ability to observe one’s behavior in the moment and adjust behavior as needed

Today’s Word: SELF MONITORING

Page 3: Business Etiquette For Slideshare

The ability to observe one’s behavior in the moment and adjust behavior as needed

Today’s Word: SELF MONITORING

High Self Monitor: Over Analyzes

Page 4: Business Etiquette For Slideshare

The ability to observe one’s behavior in the moment and adjust behavior as needed

Today’s Word: SELF MONITORING

High Self Monitor: Over AnalyzesLow Self Monitor: Doesn’t Analyze Enough

We want to be somewhere in the middle!

Page 5: Business Etiquette For Slideshare

Our AgendaCommunicating with Confidence1

Page 6: Business Etiquette For Slideshare

Our AgendaCommunicating with Confidence

At the Office

1

2

Page 7: Business Etiquette For Slideshare

Our AgendaCommunicating with Confidence

At the Office

Using Technology

1

2

3

Page 8: Business Etiquette For Slideshare

COMMUNICATINGWITH CONFIDENCE

Page 9: Business Etiquette For Slideshare

FIRSTIMPRESSIONS

Page 10: Business Etiquette For Slideshare

Confidence Credibility PreparationImages from TLC’s What Not to Wear

First Impressions are about

Page 11: Business Etiquette For Slideshare

THE HANDSHAKE

Page 12: Business Etiquette For Slideshare

1.When shaking hands, a man should wait for a woman to extend her hand. A.TrueB.False

Page 13: Business Etiquette For Slideshare

1.When shaking hands, a man should wait for a woman to extend her hand. A.TrueB.False

Page 14: Business Etiquette For Slideshare

2.You run into a colleague on the way to a meeting and her right hand is in a cast. You should: A.Shake the castB.Offer your left handC.Give her a hug, instead

Page 15: Business Etiquette For Slideshare

2.You run into a colleague on the way to a meeting and her right hand is in a cast. You should: A.Shake the castB.Offer your left handC.Give her a hug, instead

Page 16: Business Etiquette For Slideshare

3.The person with whom you are shaking hands offers a few fingers, not a full shake. You should A.Instruct them in the proper way to shake hands

B.Force your hand into theirs and give it a good, strong shake.

C.Roll with it and shake their fingers

Page 17: Business Etiquette For Slideshare

3.The person with whom you are shaking hands offers a few fingers, not a full shake. You should A.Instruct them in the proper way to shake hands

B.Force your hand into theirs and give it a good, strong shake.

C.Roll with it and shake their fingers

Page 18: Business Etiquette For Slideshare

Make the first move!

Page 19: Business Etiquette For Slideshare

When you shake hands, make the flesh of your hand that is between your thumb and your

index finger (forefinger) meet the flesh of the same with the other person.

Make the first move!

Page 20: Business Etiquette For Slideshare

When you shake hands, make the flesh of your hand that is between your thumb and your

index finger (forefinger) meet the flesh of the same with the other person.

Use a medium grip; not too loose &

not too tight

Make the first move!

Page 21: Business Etiquette For Slideshare

When you shake hands, make the flesh of your hand that is between your thumb and your

index finger (forefinger) meet the flesh of the same with the other person.

Use a medium grip; not too loose &

not too tight

Make EYE CONTACT!!

Make the first move!

Page 22: Business Etiquette For Slideshare

INTRODUCTIONS

HELLOmy name is

Page 23: Business Etiquette For Slideshare

4.The following is the proper introduction: “Ms. Boss, I’d like you to meet our client, Mr. Smith.”A.TrueB.False

Page 24: Business Etiquette For Slideshare

4.The following is the proper introduction: “Ms. Boss, I’d like you to meet our client, Mr. Smith.”A.TrueB.False

Page 25: Business Etiquette For Slideshare

5.If someone forgets to introduce you, it’s appropriate to move on with the conversation without saying anything. A.TrueB.False

Page 26: Business Etiquette For Slideshare

5.If someone forgets to introduce you, it’s appropriate to move on with the conversation without saying anything. A.TrueB.False

Page 27: Business Etiquette For Slideshare

When someone joins the group, introduce them!

Page 28: Business Etiquette For Slideshare

If appropriate, introduce yourself first

When someone joins the group, introduce them!

Page 29: Business Etiquette For Slideshare

If appropriate, introduce yourself first

When someone joins the group, introduce them!

When introducing more than one person, introduce from most-important to least

Page 30: Business Etiquette For Slideshare

If appropriate, introduce yourself first

When someone joins the group, introduce them!

In social settings, don’t forget spouses and significant others!

When introducing more than one person, introduce from most-important to least

Page 31: Business Etiquette For Slideshare

If someone forgets you, introduce yourself!

Page 32: Business Etiquette For Slideshare

When being introduced, stand up to shake hands

If someone forgets you, introduce yourself!

Page 33: Business Etiquette For Slideshare

When being introduced, stand up to shake hands

If someone forgets you, introduce yourself!

Provide helpful information such as job title, company name, etc.

Page 34: Business Etiquette For Slideshare

REMEMBERINGNAMES

Page 35: Business Etiquette For Slideshare

REMEMBERINGNAMES JIM

Page 36: Business Etiquette For Slideshare

6.If you forget someone’s name, don’t worry about it, just keep talking. A.TrueB.False

Page 37: Business Etiquette For Slideshare

6.If you forget someone’s name, don’t worry about it, just keep talking. A.TrueB.False

Page 38: Business Etiquette For Slideshare

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name?A.Ignore the personB. Introduce yourself, apologize for not

remembering their name but say where you met them before

C. Introduce yourself and wing itD.Try to find out the person's name from

others at the event and then introduce yourself

Page 39: Business Etiquette For Slideshare

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name?A.Ignore the person

B. Introduce yourself, apologize for not remembering their name but say where you met them beforeC. Introduce yourself and wing itD.Try to find out the person's name from

others at the event and then introduce yourself

Page 40: Business Etiquette For Slideshare

7.What should you do if you see someone at a business event that you have met before, but you can't remember their name?A.Ignore the person

B. Introduce yourself, apologize for not remembering their name but say where you met them beforeC. Introduce yourself and wing it

D.Try to find out the person's name from others at the event and then introduce yourself

Page 41: Business Etiquette For Slideshare

Picture it written on their forehead

Page 42: Business Etiquette For Slideshare

Create a mental filing system for names and keep it updated with details

Picture it written on their forehead

Page 43: Business Etiquette For Slideshare
Page 44: Business Etiquette For Slideshare

+

Page 45: Business Etiquette For Slideshare

+ + =

Page 46: Business Etiquette For Slideshare

Jeff W

righ

t

Page 47: Business Etiquette For Slideshare

Jeff W

righ

t

Oak Grove Middle School PrincipalWife: Sandy2 Kids: Forrest & JennyCoaches soccer

Page 48: Business Etiquette For Slideshare

NOW PRACTICE YOUR NAME RECALL SKILLS

See how much you can remember about each person (but don’t write anything down!).

You’ll have a chance to see how much you remember at the end of the presentation.

Page 49: Business Etiquette For Slideshare

Alexander Craig

School Principal: Coronado HS

Graduated University of North Texas

Married

Four Kids—3 girls, 1 boy

Hobbies: mountain biking, sings in the church choir

Page 50: Business Etiquette For Slideshare

Brad Stone

Assistant Superintendent of Rock Ridge school district

Graduated from A&M

Married

Two Kids: both boys

Hobbies: Golf and fly fishing

Page 51: Business Etiquette For Slideshare

Megan Nevis-Hall

Executive Assistant to the superintendent of Katy ISD

Graduated UT San Antonio

LOVES UT football and basketball

Ran track for UTSA

Married and expecting first child

Hobbies: scrap booking

Page 52: Business Etiquette For Slideshare

Thomas Forrester

Facilities Director for Montgomery ISD

Graduated U of Arkansas

Divorced

Two college aged children, one at U of Arkansas and one at OU

Loves Nascar

Page 53: Business Etiquette For Slideshare

Amanda Price

Director of Operations for Boyd and Company

Graduate of William and Mary

Single

Raises Boxers (dogs)

Hobbies: 4.0 tennis player

Page 54: Business Etiquette For Slideshare

“So, you’re a woman . . .”

Page 55: Business Etiquette For Slideshare

“So, you’re a woman . . .”

SMALL TALK

Page 56: Business Etiquette For Slideshare

8.Small talk is just another way to say “unimportant blather about things that don’t matter.” A. TrueB. False

Page 57: Business Etiquette For Slideshare

8.Small talk is just another way to say “unimportant blather about things that don’t matter.” A. True

B. False

Page 58: Business Etiquette For Slideshare

9.You don’t really feel comfortable making small talk, so you prepare a list of things to talk about and spend the night working through your list. Good plan? A. YesB. No

Page 59: Business Etiquette For Slideshare

9.You don’t really feel comfortable making small talk, so you prepare a list of things to talk about and spend the night working through your list. Good plan? A. YesB. No

Page 60: Business Etiquette For Slideshare

10.It’s probably a good idea to stay away from these topics when engaging in small talk . . .A. Your HobbiesB. Why you think Baptists are morally

superior to MethodistsC. That weird rash on your backD.What your kids are doing this summer

Page 61: Business Etiquette For Slideshare

10.It’s probably a good idea to stay away from these topics when engaging in small talk . . .A. Your Hobbies

B. Why you think Baptists are morally superior to MethodistsC. That weird rash on your backD.What your kids are doing this summer

Page 62: Business Etiquette For Slideshare

10.It’s probably a good idea to stay away from these topics when engaging in small talk . . .A. Your Hobbies

B. Why you think Baptists are morally superior to Methodists

C. That weird rash on your backD.What your kids are doing this summer

Page 63: Business Etiquette For Slideshare

Make the first move!

Page 64: Business Etiquette For Slideshare

Plan a conversation starterMake the first move!

Page 65: Business Etiquette For Slideshare

Plan a conversation starterMake the first move!

Ask Open-Ended questions

Page 66: Business Etiquette For Slideshare

Plan a conversation starterMake the first move!

Ask Open-Ended questions

Listen!

Page 67: Business Etiquette For Slideshare

Plan a conversation starterMake the first move!

Ask Open-Ended questions

Listen!Share and Share Alike

Page 68: Business Etiquette For Slideshare

Plan a conversation starterMake the first move!

Ask Open-Ended questions

Listen!Share and Share AlikeRemember a person’s favorite topic is: Themselves

Page 69: Business Etiquette For Slideshare

CONVERSATION KILLERS

Page 70: Business Etiquette For Slideshare

“It’s all about me”CONVERSATION KILLERS

Page 71: Business Etiquette For Slideshare

A.D.D. (Diagnosed or not)“It’s all about me”

CONVERSATION KILLERS

Page 72: Business Etiquette For Slideshare

A.D.D. (Diagnosed or not)“It’s all about me”

One-Upmanship

CONVERSATION KILLERS

Page 73: Business Etiquette For Slideshare

A.D.D. (Diagnosed or not)“It’s all about me”

One-UpmanshipNosy Neighbor

CONVERSATION KILLERS

Page 74: Business Etiquette For Slideshare

A.D.D. (Diagnosed or not)“It’s all about me”

One-UpmanshipNosy NeighborOver-Discloser

CONVERSATION KILLERS

Page 75: Business Etiquette For Slideshare

A.D.D. (Diagnosed or not)“It’s all about me”

One-UpmanshipNosy NeighborOver-Discloser

CONVERSATION KILLERS

Eddie the Expert

Page 76: Business Etiquette For Slideshare

PROFANITY AT WORK

%#$#&!!!

Page 77: Business Etiquette For Slideshare

11.Your boss recently started incorporating four-letter words into his conversation with you. Now, you can really be yourself and let the F-Bombs fly!A. TrueB. False

Page 78: Business Etiquette For Slideshare

11.Your boss recently started incorporating four-letter words into his conversation with you. Now, you can really be yourself and let the F-Bombs fly!A. TrueB. False

Page 79: Business Etiquette For Slideshare

Consider the language choices of someone you respect

Page 80: Business Etiquette For Slideshare

Consider the language choices of someone you respect

Consider the Nature of the Workplace

Page 81: Business Etiquette For Slideshare

Consider the language choices of someone you respect

Consider the Nature of the Workplace

Consider the Specific Audience

Page 82: Business Etiquette For Slideshare

Consider the language choices of someone you respect

Consider the Nature of the Workplace

Consider the Specific Audience

Swearing can create a sense of team but can also

offend others and create discord. Use carefully.

Page 83: Business Etiquette For Slideshare

NONVERBALCOMMUNICATION

Page 84: Business Etiquette For Slideshare

11.What percentage of the message you communicate is conveyed through your appearance?A.30%B.55%C.75%

Page 85: Business Etiquette For Slideshare

11.What percentage of the message you communicate is conveyed through your appearance?A.30%

B.55%C.75%

Page 86: Business Etiquette For Slideshare

12.When two business people communicate, how far apart should they stand?A.15 FeetB. 7 FeetC.3 Feet

Page 87: Business Etiquette For Slideshare

12.When two business people communicate, how far apart should they stand?A.15 FeetB. 7 Feet

C.3 Feet

Page 88: Business Etiquette For Slideshare

Gestures

Page 89: Business Etiquette For Slideshare

Eye Contact

Gestures

Page 90: Business Etiquette For Slideshare

Eye Contact

Gestures

Posture

Page 91: Business Etiquette For Slideshare

Eye Contact

Gestures

Posture

Vocalics

=

Page 92: Business Etiquette For Slideshare

Eye Contact

Gestures

Posture

Vocalics

=Interest Level

Page 93: Business Etiquette For Slideshare

Eye Contact

Gestures

Posture

Vocalics

= Confidence

Interest Level

Page 94: Business Etiquette For Slideshare

Eye Contact

Gestures

Posture

Vocalics

= Confidence

Interest Level

Feelings/Emotions

Page 95: Business Etiquette For Slideshare

Eye Contact

Gestures

Posture

Vocalics

= Confidence

Interest Level

Feelings/Emotions

Power

Page 96: Business Etiquette For Slideshare

Pay Attention!

Page 97: Business Etiquette For Slideshare

Clarify when there seems to be confusion

Pay Attention!

Page 98: Business Etiquette For Slideshare

Clarify when there seems to be confusion

Mirror the other person

Pay Attention!

Page 99: Business Etiquette For Slideshare

Clarify when there seems to be confusion

Mirror the other person

Pay Attention!

Self-Monitor

Page 100: Business Etiquette For Slideshare

GENDERETIQUETTE

Page 101: Business Etiquette For Slideshare

Awareness is key!

Page 102: Business Etiquette For Slideshare

Hold the door for women and men!

Awareness is key!

Page 103: Business Etiquette For Slideshare

Hold the door for women and men!

Awareness is key!

Don’t stand when a woman enters the room

Page 104: Business Etiquette For Slideshare

Hold the door for women and men!

Awareness is key!

Don’t stand when a woman enters the room

Women: In client meetings, stand to greet the client along with your male colleagues

Page 105: Business Etiquette For Slideshare

Hold the door for women and men!

Awareness is key!

Don’t stand when a woman enters the room

Women: In client meetings, stand to greet the client along with your male colleagues

When a man offers to help a woman, he

means no disrespect

Page 106: Business Etiquette For Slideshare

DISABILITYETIQUETTE

Page 107: Business Etiquette For Slideshare

When talking with a person in a wheel chair

for longer than a few minutes, use a chair

Page 108: Business Etiquette For Slideshare

When talking with a person in a wheel chair

for longer than a few minutes, use a chair

When greeting someone with a severe loss

of vision/blindness, identify yourself and those who may be with you

Page 109: Business Etiquette For Slideshare

When talking with a person in a wheel chair

for longer than a few minutes, use a chair

When greeting someone with a severe loss

of vision/blindness, identify yourself and those who may be with you

For those with a speech impairment, ask close ended questions. Repeat or paraphrase their

answers to indicate understanding

Page 110: Business Etiquette For Slideshare

Do not shout at those with a disability

Page 111: Business Etiquette For Slideshare

Shake hands, even if you have to use your left handDo not shout at those with a disability

Page 112: Business Etiquette For Slideshare

Shake hands, even if you have to use your left handMake direct eye contact

Do not shout at those with a disability

Page 113: Business Etiquette For Slideshare

Shake hands, even if you have to use your left handMake direct eye contact

Do not shout at those with a disability

If an interpreter is present, do not speak to the interpreter

Page 114: Business Etiquette For Slideshare

Shake hands, even if you have to use your left handMake direct eye contact

Do not shout at those with a disability

If an interpreter is present, do not speak to the interpreterOffer assistance with dignity and respect

Page 115: Business Etiquette For Slideshare

Shake hands, even if you have to use your left handMake direct eye contact

Do not shout at those with a disability

If an interpreter is present, do not speak to the interpreterOffer assistance with dignity and respectKnow where accessible restrooms, drinking

fountains and exits are located.

Page 116: Business Etiquette For Slideshare

AT THE OFFICE

Page 117: Business Etiquette For Slideshare

OFFICESPACE

Page 118: Business Etiquette For Slideshare

13.If you overhear a colleague’s conversation in a cubicle, it’s okay to comment on what you just heard.A.TrueB.False

Page 119: Business Etiquette For Slideshare

13.If you overhear a colleague’s conversation in a cubicle, it’s okay to comment on what you just heard.A.TrueB.False

Page 120: Business Etiquette For Slideshare

Engage in self-monitoring behaviors

Page 121: Business Etiquette For Slideshare

Respect one another’s office space as if it were their bedroom

Engage in self-monitoring behaviors

Page 122: Business Etiquette For Slideshare

Respect one another’s office space as if it were their bedroom

Don’t borrow without asking

Engage in self-monitoring behaviors

Page 123: Business Etiquette For Slideshare

Respect one another’s office space as if it were their bedroom

Always return what you have borrowed

Don’t borrow without asking

Engage in self-monitoring behaviors

Page 124: Business Etiquette For Slideshare

Respect one another’s office space as if it were their bedroom

Always return what you have borrowed

Don’t borrow without asking

Keep your space tidy

Engage in self-monitoring behaviors

Page 125: Business Etiquette For Slideshare

Respect one another’s office space as if it were their bedroom

Always return what you have borrowed

Don’t borrow without asking

Keep your space tidyBe aware of others’ sense of smell

Engage in self-monitoring behaviors

Page 126: Business Etiquette For Slideshare

Behave as though cubicles have doors; don’t

enter without permission

Page 127: Business Etiquette For Slideshare

Behave as though cubicles have doors; don’t

enter without permission

Don’t “prairie-dog” over the tops of cubes or peek in as you walk past each one

Page 128: Business Etiquette For Slideshare

Behave as though cubicles have doors; don’t

enter without permission

Don’t loiter outside of a cube while waiting for

someone to get off the phone. Come back later.

Don’t “prairie-dog” over the tops of cubes or peek in as you walk past each one

Page 129: Business Etiquette For Slideshare

Behave as though cubicles have doors; don’t

enter without permission

Don’t loiter outside of a cube while waiting for

someone to get off the phone. Come back later.

Never read someone’s computer screen or

comment on conversations you’ve overheard

Don’t “prairie-dog” over the tops of cubes or peek in as you walk past each one

Page 130: Business Etiquette For Slideshare

SELFDISCLOSURE

Page 131: Business Etiquette For Slideshare

14.It’s okay to hold private conversations in bathrooms, elevators, and other public spaces.A.TrueB.False

Page 132: Business Etiquette For Slideshare

14.It’s okay to hold private conversations in bathrooms, elevators, and other public spaces.A.TrueB.False

Page 133: Business Etiquette For Slideshare

Self disclose personal information in small doses

Page 134: Business Etiquette For Slideshare

Be wary of putting personal information in writing

Self disclose personal information in small doses

Page 135: Business Etiquette For Slideshare

Be wary of putting personal information in writingSelf disclosure should be reciprocal

Self disclose personal information in small doses

Page 136: Business Etiquette For Slideshare

Be wary of putting personal information in writingSelf disclosure should be reciprocal

Disclosure can help build strong work relationships

Self disclose personal information in small doses

Page 137: Business Etiquette For Slideshare

Be wary of putting personal information in writingSelf disclosure should be reciprocal

Disclosure can help build strong work relationshipsRemember, though, that your words can be used against you

Self disclose personal information in small doses

Page 138: Business Etiquette For Slideshare

PUNCTUALITY

Page 139: Business Etiquette For Slideshare

At Work: Don’t be the last to arrive and

don’t be the first to leave

Page 140: Business Etiquette For Slideshare

At Work: Don’t be the last to arrive and

don’t be the first to leave Value others’ time and your own

Page 141: Business Etiquette For Slideshare

At Work: Don’t be the last to arrive and

don’t be the first to leave Value others’ time and your own

Hold yourself accountable

Page 142: Business Etiquette For Slideshare

At Work: Don’t be the last to arrive and

don’t be the first to leave Value others’ time and your own

Hold yourself accountableDon’t use time as a tool to show your position

Page 143: Business Etiquette For Slideshare

At Work: Don’t be the last to arrive and

don’t be the first to leave Value others’ time and your own

Hold yourself accountableDon’t use time as a tool to show your positionRemember, people make assumptions about your character based on your punctuality

Page 144: Business Etiquette For Slideshare

FOR THE HABITUALLY LATE

Page 145: Business Etiquette For Slideshare

FOR THE HABITUALLY LATE

Take one day/week and make a list of the reasons you are always late. Pinpointing the exact reasons are essential if you want to conquer or at least manage the problem.

Page 146: Business Etiquette For Slideshare

Consider the impact your lateness has on your professional relationships and the way people view you.

Page 147: Business Etiquette For Slideshare

Consider the context of your lateness -- is it just work or is it personal relationships too? This insight will help you to better understand the causes of your lateness.

Page 148: Business Etiquette For Slideshare

Is your lateness potentially a cultural issue? If you were raised in a culture outside of the United States, there is the possibility that you don’t see time in the same way our Western culture does.

Page 149: Business Etiquette For Slideshare

TECHNOLOGY

Page 150: Business Etiquette For Slideshare

PHONEETIQUETTE

Page 151: Business Etiquette For Slideshare

15.When using a speaker phone, you should announce if anyone else is present before a conversation begins.A.TrueB.False

Page 152: Business Etiquette For Slideshare

15.When using a speaker phone, you should announce if anyone else is present before a conversation begins.A.TrueB.False

Page 153: Business Etiquette For Slideshare

Clearly identify yourself

Page 154: Business Etiquette For Slideshare

Clearly identify yourselfDO NOT use speaker phone in a cubicle

Page 155: Business Etiquette For Slideshare

Clearly identify yourself

Get rid of distractions

DO NOT use speaker phone in a cubicle

Page 156: Business Etiquette For Slideshare

Ask if you can call back if you can’t give your full attention

Clearly identify yourself

Get rid of distractions

DO NOT use speaker phone in a cubicle

Page 157: Business Etiquette For Slideshare

Ask if you can call back if you can’t give your full attention

Clearly identify yourself

Get rid of distractions

DO NOT use speaker phone in a cubicle

Plan your agenda in advance

Page 158: Business Etiquette For Slideshare

VOICE MAIL

Page 159: Business Etiquette For Slideshare

First, check your voice mailVOICE MAIL

Page 160: Business Etiquette For Slideshare

First, check your voice mailEfficiency is key

VOICE MAIL

Page 161: Business Etiquette For Slideshare

First, check your voice mailEfficiency is key

Return voice mail calls in a timely manner: 24 to 48 hours

VOICE MAIL

Page 162: Business Etiquette For Slideshare

First, check your voice mailEfficiency is key

Get rid of distractions when leaving a message

Return voice mail calls in a timely manner: 24 to 48 hours

VOICE MAIL

Page 163: Business Etiquette For Slideshare

NEVER use voice mail to deliver upsetting news or information. “Hey Jim. I just called to let you know you’re fired.”

First, check your voice mailEfficiency is key

Get rid of distractions when leaving a message

Return voice mail calls in a timely manner: 24 to 48 hours

VOICE MAIL

Page 164: Business Etiquette For Slideshare

EMAILETIQUETTE

Page 165: Business Etiquette For Slideshare

Strive for a clear and concise subject line

Page 166: Business Etiquette For Slideshare

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

Page 167: Business Etiquette For Slideshare

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

DO NOT SEND EMAILS IN ALL CAPS!!!!!!!

Page 168: Business Etiquette For Slideshare

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

Carefully edit and remember that emails are

always open to interpretation

DO NOT SEND EMAILS IN ALL CAPS!!!!!!!

Page 169: Business Etiquette For Slideshare

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

Carefully edit and remember that emails are

always open to interpretation

DO NOT SEND EMAILS IN ALL CAPS!!!!!!!

Choose humor and sarcasm with care

Page 170: Business Etiquette For Slideshare

Strive for a clear and concise subject line

Treat email like a business letter; meaning no fancy fonts, emoticons, etc.

Carefully edit and remember that emails are

always open to interpretation

DO NOT SEND EMAILS IN ALL CAPS!!!!!!!

Choose humor and sarcasm with care

Keep a thread going for ongoing conversations

Page 171: Business Etiquette For Slideshare

It should go without saying . . .

[email protected]

Page 172: Business Etiquette For Slideshare

It should go without saying . . .

[email protected]

• DO NOT forward emails with questionable content

Page 173: Business Etiquette For Slideshare

It should go without saying . . .

[email protected]

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

Page 174: Business Etiquette For Slideshare

It should go without saying . . .

[email protected]

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

• DO NOT assume that others cannot access your email

Page 175: Business Etiquette For Slideshare

It should go without saying . . .

[email protected]

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

• DO NOT assume that others cannot access your email

• DO NOT forward chain letters to your professional colleagues

Page 176: Business Etiquette For Slideshare

It should go without saying . . .

[email protected]

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

• DO NOT assume that others cannot access your email

• DO NOT forward chain letters to your professional colleagues

• DO NOT use email for sensitive issues -- face to face is ALWAYS best

Page 177: Business Etiquette For Slideshare

It should go without saying . . .

[email protected]

• DO NOT forward emails with questionable content

• DO NOT assume that people will find the same things as funny as you do

• DO NOT assume that others cannot access your email

• DO NOT forward chain letters to your professional colleagues

• DO NOT use email for sensitive issues -- face to face is ALWAYS best

• DO NOT reply all unless the information is necessary for all to read!

Page 178: Business Etiquette For Slideshare

CELL PHONEETIQUETTE

Page 179: Business Etiquette For Slideshare

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Page 180: Business Etiquette For Slideshare

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Be aware of your speaking volume

Page 181: Business Etiquette For Slideshare

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?)

Be aware of your speaking volume

Page 182: Business Etiquette For Slideshare

Do not text during a meeting, lunch, or public performance of any kind: what are you 16?

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?)

Be aware of your speaking volume

Page 183: Business Etiquette For Slideshare

Do not text during a meeting, lunch, or public performance of any kind: what are you 16?

Love the one you’re with; it’s very rude to take a call when you are with others and you should

let it go to voicemail

Put your phone on silent mode during meetings, interviews, lunch dates, etc.

Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?)

Be aware of your speaking volume

Page 184: Business Etiquette For Slideshare

FACEBOOKETIQUETTE

Page 185: Business Etiquette For Slideshare

Set boundaries for checking your facebook or other accounts at work

Page 186: Business Etiquette For Slideshare

Set boundaries for checking your facebook or other accounts at workDo not use Facebook to air problems you have with other people

Page 187: Business Etiquette For Slideshare

Set boundaries for checking your facebook or other accounts at work

Be careful what you post

Do not use Facebook to air problems you have with other people

Page 188: Business Etiquette For Slideshare

Don’t use a public forum for sensitive topics

Set boundaries for checking your facebook or other accounts at work

Be careful what you post

Do not use Facebook to air problems you have with other people

Page 189: Business Etiquette For Slideshare

Don’t use a public forum for sensitive topics

Set boundaries for checking your facebook or other accounts at work

Be careful what you post

Do not use Facebook to air problems you have with other people

Be careful tagging people in your pictures

Page 190: Business Etiquette For Slideshare

NOW -- HOW MUCH

CAN YOU REMEMBER

ABOUT EACH PERSON?

Page 191: Business Etiquette For Slideshare
Page 192: Business Etiquette For Slideshare
Page 193: Business Etiquette For Slideshare
Page 194: Business Etiquette For Slideshare
Page 195: Business Etiquette For Slideshare