BUSINESS ETIQUETTE

ADDRESING PEOPLE

Always keep it formal Use Mr.,Mrs.,Miss.,Ms when you know

their last name Use professional address wherever

applicable.

Sometimes you can just use first name

If you are still not sure,don’t hesitate to ask them.

*Some Business Card Etiquette

Tips

*Business cards are an internationally recognised means of presenting personal contact.

*When travelling abroad for business it is advisable to have one side of your business card translated into the appropriate language.

*Business cards are generally exchanged at the beginning of or at the end of an initial meeting.

*While presenting it should be present in both hands

 TELEPHONE ETIQUETTES

• Check the number carefully & then dial it correctly .• Don’t ask them to wait the moment that

they answer .• Identify yourself immediately. Don’t make

them guess who is calling • If you have dialled a wrong number,

apologise. Don’t just hang up • Observe courtesies like “Hello, Please,

Thank you and Good bye”

BUSINESS HANDSHAKE ETIQUET TE

Begin With an Oral Introduction of Yourself

Do Not Use a Forceful Grip

one hand is better than two

one hand is better than two

Ending a Handshake