Business Etiquette and Protocol in China

7/28/2019 Business Etiquette and Protocol in China

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INTRODUCTION

HISTORY & CIVILIZATION

COMMUNICATION

BUSINESS ETIQUETTES

DRESSING ETIQUETTES

DINING ETIQUETTES


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VIDEO

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China is the oldest continuous civilization and the officiallanguage is standard Chinese derived from Mandarindialect. Whereas most businesses there communicate inEnglish.

Historically, Chinese used to convey there messagesthrough writing on bones.

Bowing is the historic method to convey greetings toothers.

Chinese respects food as God.


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China is the Oldest civilization in developing

technologies and advancing the knowledge of mankind.

China is one of the oldest cultures in the world, it

includes literature,music,visual arts,martial arts and

cuisine.

Chinese culture has played an important role in world

society by integrating with other cultures.


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Utilization of Chinese language on

daily basis

ENGLISH CHINESE

Good morning Zo n.

Good afternoon. Xiw ho.

Good evening. (greeting) Wnshng ho.

Hello, my name is John. N ho, w de mngz sh

yuhn.

What is your name? N jio shnme mngz?How are things? Znme yng?

Fine, thanks. Hn ho, xixi.

I am fine. W hn ho

Goodbye. Zijin.


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Make prior appointments

Inform about the agenda beforehand

Be punctual

Bring your own interpreter

Pay respect to superiority

Be patient

Make visual representations


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Be careful of the colour schemes

Be ready for challenges

Appoint a senior as a spokesperson

Dont be confrontational

Value relationships


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In business its considered as bribe

Gifts should be given after negotiations

It should be from the company

Must be given to the senior most person else accordingto ranks

Gifts must be wrapped

Few colours and gifts must be avoided


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Bowing or nodding is the common greeting; however, you

may be offered a handshake. Wait for the Chinese to offertheir hand first.

Applause is common when greeting a crowd; the same is

expected in return.

Introductions are formal. Use formal titles.

Often times Chinese will use a

nickname to assist Westerners.

Being on time is vital in China.


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Appointments are a must for business.

Contacts should be made prior to your trip.

Bring several copies of all written documents for yourmeetings.

The decision making process is slow. You should not expect

to conclude your business swiftly.

Many Chinese will want to consult with the stars or wait for a

lucky day before they make a decision.

The most important member of your company or group

should lead important meetings. Chinese value rank and status.

Allow the Chinese to leave a meeting first.


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Business cards are exchanged after the initial introduction.

Your business card should include your title. If your company

is the oldest or largest in your country, that fact should be on

your card as well.

Hold the card in both hands when offering it, Chinese sidefacing the recipient.

Examine a business card before

putting it on the table next to you orin a business card case.

Never write on someone's card

unless so directed.


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The concept of 'face' roughly translates as 'honour','good reputation' or 'respect

1) Diu-mian-zi: this is when one's actions or deeds have been

exposed to people.

2) Gei-mian-zi: involves the giving of face to others through

showing respect.

3) Liu-mian-zi:this is developed by avoiding mistakes andshowing wisdom in action.

4) Jiang-mian-zi: this is when face is increased through

others, i.e. someone complementing you to an associate.


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Dining Etiquette is said to have its beginning in Zhou dynasty

(1045-256 BC).Chinese people love to eat and possesses oneof the greatest worlds cuisines.

Key points which need to be remembered at the time of

dining are

i. Appearance

ii. Introduction

iii. Seating Arrangement


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Chinese people like a noisy and upbeat atmosphere when

having gathering and meals.

Chinese people regard it as a thumb rule that if dishes are

good and tasty then the ambience of restaurant is noisy and

busy..

Eating: Chinese normally use chopsticks, spoons and bowls for

eating. Forks and knives are not used on the table.

Drinking: Just as face is a big part of the Chinese culture,

business especially, so is wine. Drinking

together is an essential part of socializing.


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END OF DINE

Tea is usually served as soon as you have a seat in a restaurant.

When the servant pours the tea in one's cup, he or she often

tips the table with his or her index and middle fingers for two orthree times, showing the meaning of thanking the servant for

his service.

THANK YOU GESTURE

When fruits are served and hot towels are presented this

indicates end of meal.

Shortly after these items are offered, guests should make

preparations to leave. In accordance with Chinese business

etiquette, the host will not initiate the guests' departure..

Business Etiquette and Protocol in China

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