Business Etiquette

download Business Etiquette

If you can't read please download the document

  • date post

    29-Oct-2014
  • Category

    Documents

  • view

    4
  • download

    0

Embed Size (px)

description

 

Transcript of Business Etiquette

  • 1. Business the new rules in aEtiquet te digital age

2. Table of ContentsAcknowledgments ...............................................................................1The New Rules of Etiquette .................................................................. 2Professional Networking Sites, Including LinkedIn ........................... 3Social Networking Sites, Including Facebook ................................... 7Twitter .................................................................................................115 Questions to Ask Yourself About Social andProfessional Networking Sites ..........................................................13E-mail ..........................................................................................................15Instant Messaging....................................................................................18Mobile Devices ................................................................................. 20Phone, Video and Web Conferencing ........................................ 22Sticky Etiquette Questions .............................................................. 24Conclusion.................................................................................. 25About Robert Half ....................................................................... 25 Robe Rt Half BuSINESS E TIQuE T TE: THE NE W RuLES IN A D Ig ITAL AgE 3. AcknowledgmentsRobert Half International would like to recognize the following individuals for providing their timeand insights on etiquette in the workplace. Their contributions are greatly appreciated.Janet Aronica, Community Manager, oneforty inc.Laura Fitton, CEO and Founder, oneforty inc., Co-author, Twitter for DummiesVicky Oliver, Author, 301 Smart Answers to Tough Business Etiquette QuestionsTonia Ries, CEO and Founder, Modern Media, Founder of TWTRCONTim Sanders, CEO, Deeper Media, Author, The Likeability Factor: How to Boost Your L Factor and Achieve Your Lifes DreamsClara Shih, CEO and Founder, Hearsay, Author, The Facebook Era: Tapping Online Social Networks to Build BetterProducts, Reach New Audiences, and Sell More Stuff 1 t t Robe Rt Half BuSINESS E TIQuE T TE: THE NE W RuLES IN A D Ig ITAL AgE 4. Politeness is to humannature what warmth is to wax.The New Rules of Etiquette~Arthur Schopenhauer, 19 th century philosopherYouve mastered traditional business etiquette, seamlessly reaching for the right fork during aprofessional dinner while engaging in animated conversation with your dining companions. But at a timein which more business discussions take place via LinkedIn, Twitter or e-mail than over cocktails andhors doeuvres, its just as important if not more so to know how to present yourself professionallyusing digital tools.Given the newness of social media and other communications vehicles, its easy to say or do the wrongthing. Unfortunately, missteps in this area can have lasting consequences: An online mistake can showup next to your name in an Internet search for years to come. To help you avoid falling victim to suchblunders, Robert Half has created this guide offering insights into digital protocols, as well as advicefor handling sticky situations. The information and tips are based on surveys of executives, independentresearch, input from social media and etiquette experts, and our own experiences working with jobcandidates and clients throughout North America. We hope you find this guide useful and invite you tocontact us at 1.800.803.8367 for more information or help with any of your staffing or employment needs.2tt Robe Rt Half BuSINESS E TIQuE T TE: THE NE W RuLES IN A D Ig ITAL AgE 5. Professional Networking Sites, Including LinkedInAre you linking in or being left out? Professional networking sites are among the mostpopular ways of nurturing professional relationships today. Networking online is no differentthan rubbing shoulders at in-person networking events its important to make a positiveimpression and follow the rules of the road. Here are some ways to get the most out ofLinkedIn and similar websites: Completeyourprofile. Provide as Requestrecommendations trust the most. Be careful, however,tt much information in your LinkedIn individually. Treat each request of what may be perceived as quid profile as you can. This mightwith the same respect you would in pro quo recommendations: If you include your professional summary,the real world. A generic messagerecommend someone just as he or work history and education. Beasking all of your connections she has posted some kind words sure to add key accomplishments to endorse you may fall on deafabout you, your kudos may be so other users get a clear pictureears. Think about it: Why create viewed as payback. of your capabilities, and request a personal recommendation for recommendations from past someone who cant write personally colleagues and managers. They to request one? When appropriate can highlight and praise your (and if its permissible by your accomplishments in a far richer company), recommend those and more credible way.whom you know the best and 3 t t Robe Rt Half BuSINESS E TIQuE T TE: THE NE W RuLES IN A D Ig ITAL AgE 6. Professional Networking Sites,Including LinkedIn10TopLinkedInProfessionalGroupsGood business etiquette on LinkedIn includes participating in discussions anddoing small favors for others. The following are the top 10 LinkedIn Groups Prioritizequalityoverquantity.tNetwork envy can make some peopleranked by number of members.* To access the LinkedIn Groups Directory,go to the search box and click on Groups from the pull-down menu: link aimlessly just to build their number of contacts. Dont invite strangers to 1. Linked: HR (#1 Human Resources Group) your network merely to make it larger, 2. Job Openings, Job Leads and Job Connections! and dont be offended when those 3. eMarketing Association Network youve never met or vaguely know ignore4. Job & Career Network your requests. Your network is only as 5. Executive Suite strong as its weakest connection.6. On Startups The Community For Entrepreneurs7. Consultants Network Beajoiner. LinkedIn offers manyt8. Job & Career Network Professions and Industries groups for people who share certain9. Telecom Professionals passions or interests, and these can 10. The Project Manager Network #1 Group For Project Managers be a valuable asset for keeping pace with new developments in your field. You also may want to find out if your various alumni and When participating in professionaltrade associations have any LinkedIn groups. If so, be sure groups, provide useful information andto join those you find most appealing. input. Avoid sending direct messages to fellow group members unless *Ranked as of Jan. 26, 2011. Top listings subject to change. you have established a personal connection beforehand. 4 t tRobe Rt Half BuSINESS E TIQuE T TE: THE NE W RuLES IN A D Ig ITAL AgE 7. Professional Networking Sites,Including LinkedInHowtoTendtoYourNetworkinOnlyFive MinutesaDay: Saypleaseandberespectful. If youtNetworking online doesnt need to be time consuming. You canwould like an introduction to someone develop your professional reputation and help others in thein a contacts network, ask politely andprocess through simple etiquette practices that require only aexplain why you hope to meet the otherfew minutes each day.person. For example, you might point1. Bethefirsttohaveapointofview. Share a relevant news articleout that the potential contact is in aand add value by including an observation that may not be soprofessional association of interest to you.obvious to others. Thinktwicebeforeyousayyes.t2. Letthemknowtheyvebeenheard. Listen to what your network When members of your network request has to say so you can make an informed suggestion or relevant introductions to your other contacts,introduction. dont immediately agree, particularly if you dont know very well the person who3. Establishyourselfasthego-toperson. Consider connecting is making the request. Your reputation your LinkedIn and Twitter accounts to establish more visibility. is on the line if your contact ends up Tweet your professional ideas and links into your profile usingthe hash tag #in. (However, think twice before connecting your becoming a nuisance to that individual.LinkedIn account to sites such as Foursquare, or other location- It also is common practice now forbased social networks. Its unlikely people in your professional hyper networkers to add as manynetwork really need to know where you just ate lunch.) LinkedIn connections as possible to mine data from your profile and those 4.Trytoaddatleastonenewpersontoyour of your friends. networkaweek. Growing networks are farmore effective than stagnant ones.5ttRobe Rt Half BuSINESS E TIQuE T TE: THE NE W RuLES IN A D Ig ITAL AgE 8. Professional Networking Sites,Including LinkedInt Maketheconnectionclear. Too often, Actquicklyonrequests. Patience is Makeabigimpactwithsmall t t people connect without thinking. a virtue, but not everyone possessesgestures.Pay attention to what When seeking to make a new contact,it. Respond to requests that come via people are saying or working on. remind a person of how you knowyour network promptly within 24 You can offer helpful suggestions, him or her if it has been a while sincehours, if possible. send useful articles or just leave youve talked. For example, you mightcomments, letting those in your Keepitprofessional. Think twice t reference a recent conference younetwork know they are heard and both attended. before posting on LinkedIn, and dont understood. You also can sharepost too often or on trivial subjects.insights and offer introductions to Dontbeone-sided. An all-about-Your aim should be to become atothers. This may take you only 45me approach wont get you very far.trusted authority rather than a socialseconds of effort but could have aLinkedIn and similar sites allow yougadfly. Th