Business Etiquete
-
Upload
wahiba-gebril -
Category
Documents
-
view
218 -
download
0
Transcript of Business Etiquete
-
8/7/2019 Business Etiquete
1/37
-
8/7/2019 Business Etiquete
2/37
Business Etiquette:GainingThat Extra Edge
-
8/7/2019 Business Etiquete
3/37
Agenda9:30-9:45 Session One: Introduction and Course Overview
9:45-10:00 Icebreaker: Known and Unknown
10:00-10:15 Session Two: Fear of Embarrassment
10:15-10:45 Session Three: Test Your Business Etiquette
10:45-11:15 Session Four: The Handshake
11:15-11:30 Break
11:30-11:45 Session Five: Business Card Etiquette11:45-12:00 Session Six: The Skill of Making Small Talk
12:00-12:30 Session Seven: Do You Remember Names?
12:30-12:45 Session Eight: Making that Great First Impression
12:45-13:00 Morning Wrap-Up
13:00-14:00 Lunch
14:00-14:15 Energizer: Think Fast!
14:15-14:30 Session Nine: Dress for Success
14:30-14:45 Break
14:45-15:30 Session Ten: Business Dining
15:30-16:30 Session Eleven: E-mail and Telephone Etiquette
16:30-17:00 Workshop Wrap-Up
-
8/7/2019 Business Etiquete
4/37
Session One: Course Overview & Objectives
Become more skilled
at networking, from
making introductions
to shaking handsand using business
cards appropriately.
Dress appropriatelyfor every business
occasion.
-
8/7/2019 Business Etiquete
5/37
Session One: Course Overview & Objectives
Feel comfortable when
dining in business or
formal situations.
Feel more confident ofyour business
communication in every
situation.
Give you that extra edge
that establishes trustand credibility.
-
8/7/2019 Business Etiquete
6/37
Session Two:
Fear of Embarrassment
Fear of embarrassment
from doing or saying
the wrong thing is one
of the most common
sources of stress in a
business or
professional setting.
-
8/7/2019 Business Etiquete
7/37
Session Two:
Fear of Embarrassment
What are some examples of your own
dilemmas?
What are some examples of times when
business etiquette was missing?
-
8/7/2019 Business Etiquete
8/37
Session Three: Test Your Business
Etiquette
The appropriate responses have been
gleaned from many books on etiquette,
particularly those listed in the bibliography
at the end of the workbook, and validatedwhenever possible from personal
observation.
However, many of those answers must beopen for discussion because even the
etiquette books dont always agree on what
is right and proper.
-
8/7/2019 Business Etiquete
9/37
Session Four: The Handshake
Degree of firmness
Dryness of hand
Depth of grip Duration of grip
Eye contact
Have something to say
-
8/7/2019 Business Etiquete
10/37
Session Five:
Business Card Etiquette
Dont hand out your business
card to everyone.
Make sure your businesscards are clean and in good
condition.
When you receive a card,take a moment to look at it.
Make a positive comment.
-
8/7/2019 Business Etiquete
11/37
Session Five: Business Card Etiquette
Be careful about writing on
peoples cards.
Dont leave home without
your cards.
If someone hands you a
card that you dont want,
dont refuse to take it. When your cards are
damaged or out of date,
print new ones.
-
8/7/2019 Business Etiquete
12/37
Session Six: The Skill of Making Small
Talk
Small talk helps us
put others at ease
and make them
comfortable. Small talk breaks the
ice and goes a long
way toward
furthering a
relationship.
-
8/7/2019 Business Etiquete
13/37
Session Six:
The Skill of Making Small Talk
Where do you find topics of conversation
that you can bring up at the next party or
office get-together?
What are some ways you have successfully
started conversations with people you didnt
know?
-
8/7/2019 Business Etiquete
14/37
Session Seven:
Do You Remember Names?
Repeat the name after
youve been introduced.
Then use it again as soon as
possible, to underline thename in your memory bank.
Repetition helps.
Look at the person as you
say his/her name
-
8/7/2019 Business Etiquete
15/37
Session Seven:
Do You Remember Names?
If you are given a business
card at some point in the
conversation, take time to
look at the card and thepersons name. For visual
learners, actually seeing the
name helps keep it in your
memory.
If you have a journal, get in
the habit of writing down the
names of the people you
meet at a function or during
the day.
-
8/7/2019 Business Etiquete
16/37
Session Eight:
Making That Great First Impression
Here are some things to keep in mind
to make a positive impression:
Confident posture
Eye contact Minimal body movement
Clothes are clean, unrumpled, and stain-free
Shoes are clean and polished
Fingernails are clean (for women, no chipped
polish) Pleasant expression
.
-
8/7/2019 Business Etiquete
17/37
Session Eight:
Making That Great First Impression
The Rule of Twelve The first twelve inches from shoulders
up.
The first twelve steps a person takes.
The first twelve words a person
speaks.
-
8/7/2019 Business Etiquete
18/37
Session Eight:
Making That Great First Impression
People determine seven things from
your appearance.
IncomeEducation Level
Social Position
Sophistication
Success
Moral Character
Trustworthiness
-
8/7/2019 Business Etiquete
19/37
Session Nine: Dress for Success
Consider Your Work Environment
Strive for Consistency
Ask First, Dress Later
Dress to Impress
There are four main dress codes:
Corporate
Business
Business Casual Casual
-
8/7/2019 Business Etiquete
20/37
Session Ten: Business Dining
When inviting a client to lunch, remember that the
restaurant you select is subconsciously perceived as an
extension of your office.
When escorted to a table by a maitre d, allow your guest(s)
to walk behind the person.
When finding a table on your own, take the lead.
Be sure to extend the "power" seat to your client.
-
8/7/2019 Business Etiquete
21/37
Session Ten: Business Dining
Once everyone is seated, place your napkin on your lap.
When the server asks for your meal order before your
guests', it's the perfect time to say, "I'd like my guest(s) to
order first."
When reaching for the bread basket, salad dressing, etc.,
offer them to your guest(s) before using them yourself.
Tip adequately.
-
8/7/2019 Business Etiquete
22/37
-
8/7/2019 Business Etiquete
23/37
Placing a telephone callyIf youre making a
call, identify
yourself first, thenask to speak to
the person youretrying to reach.
23
Session Eleven: Telephone Etiquette
-
8/7/2019 Business Etiquete
24/37
When you finally reach the
personyBefore you jump
into a deep
conversation, askif they have time
to talk.
24
-
8/7/2019 Business Etiquete
25/37
If youre on the phone and
another call comes iny Always ask if its
alright to put
them on hold.
25
-
8/7/2019 Business Etiquete
26/37
Sign Language?y Do not interrupt
someone on thetelephone bygesturing,speaking orwriting themnotes!
26
-
8/7/2019 Business Etiquete
27/37
What about voicemail?y If you must leave a
message, state your
name (spell if theydont know you),phone number, dateand reason for thecall.
y Repeat your phonenumber at the endSLOWLY.
27
-
8/7/2019 Business Etiquete
28/37
Youre Ringing
yWhen you are in
ANY meeting, turnoff your cell phoneringeracceptvoicemail and text
messaging only!
28
-
8/7/2019 Business Etiquete
29/37
Can you hear me now?y If you MUST take a call in
a public placetry to
move to a more privatespace.
y Hearing one-sidedconversations alienatesthe person NOT in theconversation!
29
-
8/7/2019 Business Etiquete
30/37
I cant talk now, but
y If you must talk in
a public place(bus, elevator,airplane etc.)keep it short and
discreet.
30
-
8/7/2019 Business Etiquete
31/37
Rapid Response
y Forget junk mail
and forwards, butALWAYS respondto a real messageon your e-mail.
31
-
8/7/2019 Business Etiquete
32/37
-
8/7/2019 Business Etiquete
33/37
Moving?y Close your e-mail
address at an old
job and havethem forwarded toan appropriateperson.
y Let everyoneknow your new
e-mail address.
33
-
8/7/2019 Business Etiquete
34/37
Finallyy Take time to say please and thank you
more often.
y
Dont forget to say Hello rather than Hi.
y Say youre welcome rather than noproblem.
34
-
8/7/2019 Business Etiquete
35/37
Session Eleven: Netiquette
Always respond to a real message.
Use the subject line as a newspaper headline,
to convey the content of your message.
For professional communicators, the use ofemoticons and acronyms like BTW (by the way)
are too informal. Make your electronic
messages easy to read and easy to view.
Avoid overly long messages. Send to All should be reserved for those work-
related messages that really should be sent to
all.
-
8/7/2019 Business Etiquete
36/37
and alwaysS
MI
LE
36
-
8/7/2019 Business Etiquete
37/37
ZAD SWOT Analysis