Business Enabled Communications

Hotel Features

Contents• Hotel General Info

• PMS & Fidelio

• Hotel Service Type

• Multiple Front Desk

• Check In

• Check Out

• Call Barring

• Bath Alarm

• Fee For Part Time

• Register Bar & Mini-Bar

• Room Rate

Hotel General Info

SMDA1 - 6022(Tx), 6024(Rx)SMDA2 - 6023(Tx), 6025(Rx)

PMS / Fidelio Usage

Fiedelio Server Info.

Default Check-In Attribute

Default Check-Out Attribute

PMS Interface

PC software supporting PMS features can be interfaced to the system, with minor Server/Clinet Logical Connection : SMDA(LAN1) – 6022(Tx), 6024(Rx) / SMDA(LAN2) – 6023(Tx), 6025 (Rx)

PMS (Proprietary Management System

TCP/IP

PMS HOST

TCP/IP

단말기

Guest Station

Service Station

Front Desk

iPECS-MG

• PMS Feature Code1.0x20 Check In2.0x21 Check Out3.0x22 WakeUp4.0x23 WakeUp Result Report5.0x24 Maid Status6.0x25 Room CutOff7.0x26 Mini Bar8.0x27 DND9.0x28 Message Wait10.0x29 Room Swapping11.0x2A Guest Info Display Request12.0x2C Guest Info Change Service13.0x2D ICM Call Enable / Disable Service14.0x2E Register Prepaid Money Service15.0x2F Call Charge Rate Service16.0x30 Check Out with Payment17.0x31 Room Charge Report18.0x32 Display Bar Charge for Room19.0x33 Display Mini-Bar Charge for Room20.0x34 Register Mini-Bar Charge21.0x35 Print SMDR with Station Range22.0x36 Guest Name Change Service

FIDELIO Interface

iPECS-MG Supports interface with Micros-Fidelio Opera, one of hotel management systems. System interoperations between iPECS-MG and Opera are using FIAS (Fidelio Interface Application Specification) and connection is possible with Fidelio server ip and port configurations.

Fidelio

FIDELIO Hotel Feature

Feature Category Specific Features

Guest Data

Check In

Check Out

Room Change

Guest Info/Name Change

Room DataRoom Status: Inspect, Clean, Dirty

Voice Mail Notification

Charge Posting

Call Charge Posting : Classification of local call, long distance call, international call, and mobile call

Mini-Bar Charge Posting

PGM 500

Fidelio Hotel Feature

Each extension of iPECS-MG is assigned its own hotel service type, and typical features and services are provided depending on the allocated hotel service type.

Office Station / Guest Station / Front Desk / Service Station.

Hotel Service Type

- One station can have only one hotel service type. - It is impossible to have a station that is a front desk and also a service station.

PGM 502

Supports only office features, but do not support hotel features(check-in, check-out, maid status and etc). But all the basic telephony services are available.

Office Station

Hotel Service Type

- The default hotel service type in iPECS-MG system.- The calls from office stations to hotel stations (guest station, front desk, and service station) can be allowed or denied.(Refer to the picture)

PGM 501PGM 501

PGM 501

A terminal in a hotel guest room. Hotel-specific features are available. - room monitor - maid status - etc All the basic telephony services are available. - DN (Directory Number) - system features (Transfer, Forward, Speed Dial, VM features) - CO features (DID, DISA)

Guest Station

Hotel Service Type

- Default station name : ROOM- The calls from guest stations to office stations can be allowed or denied.

Hotel Service Type

Front Station A terminal that can be used in hotel front desk. - check-in/check-out - guest info setting - display - room swapping - etc Front desk can provide hotel services to the hotel guests and service stations

- No limit on the number of front desks.- The attendant can be programmed to be a front desk.- Default station name : FRONT- The calls from front desks to office stations can be allowed or denied.

PGM 501

Hotel Service Type

Front StationProgram menu

A terminal for some shops or restaurants in hotel. Bar charge can be entered in service station. In this case, bar items should be registered first as bar product’s name.

Hotel Service Type

- Service station guest station : No call limitation. - Default station name : SVC STATION - At hotel service station, a guest can make an outgoing CO call by using ‘Walking COS’ feature or by using One-Time-CO-Call Enable Feature.- The calls from service stations to office stations can be allowed or denied.

PGM 501

Service Station

Multiple front desks can be activated. A station becomes a front desk if it is assigned a hotel service type as front desk.

Multiple Front Desk

- No limit on the number of front desks.- The attendant can be programmed to be a front desk. In this case, calls between office stations and front desks should be enabled.- Only the latest update will be effective, if multiple front desks program the same settings.

Description

Check-In / Modify Check-In Information

This feature allows the operator to check-in and change check-in information of rooms.

When Guest do Check-In, basic information can be set together. The brace is Default Value.

1) Guest Name (Not Registered)

2) VIP Setting (NO VIP)

3) Room COS (DAY:1 / NIGHT:1 / TIMED:1) DAY/NIGHT/TIMED

4) Digit Conversion Table (1)

5) LCD Language (ENGLISH)

6) Voice Prompt (1)

7) PMG Group (0)

8) Check-Out Schedule (Not Registered)

Operation

Check-In / Modify Check-In Information

1. Select “CI” button to check-in or guest check in information modification and press check-in button.

2. Fill this form or modify room information and press “save” button.

Check-In button

Description

Check-Out

This feature allows the operator to check-out a guest room.

When Check-Out is done by operator, Maid status of the room is automatically changed to "DIRTY ( To be cleaned )". And followings items are automatically cleared in preparation for the next guest:

Clear Fields

Message Waiting / Guest Name / DND / Wake-Up Time / Call Forward Status /

Authorization Code / Maid Status / Station COS / Prepaid Money/ Call charge rate

Set Fields

ICM Disable / LCD language (go to system attendant's language) /

...

Operation

Check-Out

1. Select “CO” button to check-out

2. To print out receipt press “Receipt” button.

Check-out button

The use of CO lines from guest stations can be allowed or denied (by Front Desk or PMS).

Call Barring

CO Call Barring (Room Cut)

• Operation1.PGM + “#31”.2.Station number or a Station number range with “*”.3.Designate whether to use trunk call. (0 : Allow, 1 : Deny)

• Condition1.Upon check-in, room cut off is disabled automatically. 2.Upon check-out, room cut off is enabled automatically.

PGM 502

By the front desk PMS group 0 : Check ICM Call Barring. PMS group X : No call limitation to the same group.(X is group no.) Different PMS groups : Check ICM Call Barring.Guest rooms Service Station, Front Desk, Hotel Attendant : No call limitation.

Call Barring

ICM Call Barring

• Operation1.PGM + “#32”.2.Station number or a Station number range with “*”.3.Designate whether to use trunk call. (0 : Allow, 1 : Deny)

• Condition1.Service station service stations, front desks and attendants : No call limitation. 2.Front desk guest stations, service stations, front desk and attendants : No call limitation.3.Hotel attendant guest stations, service stations, front desks, attendants : No call limitation.

Call Barring

ExtensionType

Guest Station

ServiceStation

FrontDesk

AttendantOffice

Extension

ICM CallNot Allowed

ICM CallAllowed

SameGroup

DifferentGroup

SameGroup

DifferentGroup

Guest Stn. O X O O O O O Option

Service Stn. O O O O Option

Front Desk O O O O Option

Attendant O O O O O

Office Ext. Option Option Option O O

PGM 502

Call Restriction Relation

Note) O: Call is permitted X: Call is not permitted Option: If a call option of Hotel Normal Information is set to be ‘permitted’, a call is possible.

Call Barring

One-Time CO Call Use

• Operation1.PGM + “#33”2.Calling Station number + * + Charged Station number

• Condition1.Charged station must be a checked-in room station.2.At the end of CO call, the station cannot access CO line.

1. Request

2. One-Time CO enable

3. External Call

4. Charge

Guest Room

Front Desk

Intercom onlyStation

Bath Alarm

Bath Alarm Station lifts handset and no other action is taken for pre-defined time Alarm Ring and LCD Indication is presented to System Attendant. Reset Bath Alarm Ring - by dialing Alarm Reset Code(#10) at System Attendant - if alarm condition is cleared

PGM 113

PGM 113

Bath Alarm

PGM 290

Pre-defined Time for Bath Alarm

Bath Alarm

Fee For Part Time

Operation (PGM503 and PGM507)

When check-in / check-out are occurred in same day, part time fee may be charged according to room type of checked in room or hotel policy.

Description

If guest stays for 2 hours for ‘SINGLE’ room then 4000 (40 % of 10000) will be charged for the room. But guest stays for 5 hours then 10000 (100%) will be charged because ‘SINGLE’ room ( = room class 1) doesn’t define part time for 5 hours.

Bar/Mini-Bar Charge

Guest should pay for charge at service station or mini-bar when check-out.

Mini-bar charge of each room is registered by system attendant (Front desk service station) and service station and guest room. Registered Bar or Mini-bar Charge is stored in BAR record in system and will be displayed or printed in time of Hotel Charge Display or check-out.

Description

Operation1. Register Bar Item (PGM505) 2. Charge Bar Fee to Guest Room

FRONT DESK

[PGM] + #84 + (Guest Room No.) + [SAVE] + (Bar Item Index) + (Bar Cost) + (#) + [SAVE]

Service Station

{Mini-Bar Register Feature Code} + (Guest Room No.) + [SAVE] + (Bar Item Index) + (Bar Cost) + (#) + [SAVE]

Service Station

{Mini-Bar Register Feature Code} + (Bar Item Index) + (Bar Cost) + (#) + [SAVE]

‘#’ means minus cost.: Minus cost will help you when you might charge by mistake. Minus cost must be lower than total bar cost.

Room Rate Register

DescriptionRoom rates vary according to the room type (or class). There are 20 room classes

in iPECS-MG system. Each room class defines ‘room type name’ , ‘room cost’ and ‘5 part time indexes’.

Operation (PGM503 or PGM#81)

Room Rate Assign

Room rate information is included in the total room charge bill.One of 20 different room rates is assigned to individual rooms.This assigning is possible at three different places. : [Hotel Station Attribute (PGM502)], [ Check-In] and [Modify]

PGM502-F11 or PGM#82

Room Rate Assign – [Check-In], [Modify]

[Check-In]

[Modify]