THOMAS, THE AGILE RELEASE TRAIN:

Business driving agile development at scale

Em Campbell-Pretty General Manager, BI CoE Strategic Delivery, Telstra

ABOUT TELSTRA

Telstra is Australia's leading telecommunications and information services company, with one of the best known brands in the country In 2011/12, total revenue was $25.4 billion and reported EBITDA was $10.2 billion. In 2011/12, Telstra: • Handled close to 3 billion local calls, 4.7 billion national long distance

minutes, 12 billion text messages and close to 17 billion mobile voice minutes

• Provided 8 million fixed line and 13.8 million mobile services, including wholesale services

Telstra also: • Handles around 300,000 calls in our contact centres each day • Operates and maintains more than 11,000 telephone exchanges • Our people and contractors, on average, complete around 23,000

customer service jobs (new services and fault repairs) a day • Send out more than 100 million bills every year. Telstra has one of the largest shareholder bases in Australia; with 1.4 million shareholders and millions more investing through superannuation funds.

OUR EDW AGILE JOURNEY

18 months later • 7 teams, • Many projects • One Agile Release Train

February 2011 One agile team on a pilot project

SIX LESSONS WE LEARNT THE HARD WAY

XP

Scrum & Kanban

Lean Thinking

Culture

1. CULTURE IS THE FOUNDATION

2. ENVIRONMENT MANAGEMENT

3. AUTOMATED TESTING

4. FIND THE LONG POLES

5. GET PRODUCT OWNERS TO THE TABLE

6. ADOPT A SCALED FRAMEWORK

AND WHATEVER YOU DO MAKE SURE YOU HAVE THE SUPPORT OF ONE OR MORE SEASONED AGILE PRACTITIONERS!

Em Campbell-Pretty

@PrettyAgile

Emily.Campbell-Pretty@team.telsta.com

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