Business Digital Voice - Verizon...Business Digital Voice Manage Outbound/Inbound Call Capabilities...

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Business Digital Voice Manage Outbound/ Inbound Call Capabilities

Transcript of Business Digital Voice - Verizon...Business Digital Voice Manage Outbound/Inbound Call Capabilities...

Page 1: Business Digital Voice - Verizon...Business Digital Voice Manage Outbound/Inbound Call Capabilities 2 Outbound Call Management You can set outbound and inbound call settings for all

Business Digital Voice

Manage Outbound/Inbound Call Capabilities

Page 2: Business Digital Voice - Verizon...Business Digital Voice Manage Outbound/Inbound Call Capabilities 2 Outbound Call Management You can set outbound and inbound call settings for all

Business Digital Voice — Manage Outbound/Inbound Call Capabilities 2

Outbound Call ManagementYou can set outbound and inbound call settings for all of the users on your account or setup customer settings for individual users. This is a great tool if you want to allow some users to be able to call toll free numbers or dial internationally, but not others.

Step 1: Login to the My Account Admin Portal businessdigital.verizon.com

Haven’t logged in before? See “Logging into My Account” Guide.

Forgot your username?Call 1.800.Verizon (1.800.837.4966).

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Step 2: Navigate to the My Site dashboardAfter you login to businessdigital.verizon.com in Step 1 you are now in your My Account portal. Follow the steps below to access the Outbound Call settings for your entire account.

The My Site page will take a moment to load.

Click on your site name.

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Click “My Site.”

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Step 3: Access the Site Services tabClick “Site Services” from the My Site dashboard in step 2 or select “Set/Change Call Policy for Site” from the quick links.

Note: This page will take a moment to load.

Click “Site Services.”1

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Step 4: Navigate to the Outbound Calling tabUse the drop down menu to select which call types to: Allow, Block, Require Authorization Code or Transfer. By changing the settings on this tab, you are changing the settings for the entire site. To change settings for an individual user, continue to step 5.

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Step 5: Setup calling rules for an individual user

1 Click “User Features.”

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Select either Outbound or Inbound calling from the left hand Navigation.

Select a user to setup call settings for. A popup will appear.

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