BUSINESS CORRESPONDENCE 3

REVISIONbased on Littlejohn: Company to Company, Cambridge University Press, 2005

Salutation (close) and dates Catherine Shih 15.03.2007.

Sales Manager dates in English? ABC Company 5. travnja 2007

Jame Ltd.15 Birmingham Rd.EXB 237 London, UK

Mark ShaneChief Operating OfficerDEF Inc.

Fill in the missing words (1): Dear Sir or ..., Yours .... Thank you for your e-mail ... 13 June. I have pleasure in .... the report. Please... attached the report. We are writing to ... about (search for

information) We are writing in .... with your order... 25 May

2011. Thank you for your letter .....about the

delivery.

Key (1): Dear Sir or Madam, Yours faithfully Thank you for your e-mail of 13 June. I have pleasure in enclosing the report. Please find attached the report. We are writing to enquire about … We are writing in connection with your order of

25 May 2011. Thank you for your letter enquiring about the

delivery.

Fill in the missing words (2):

I look ....... to receiving your reply. Please ... me know if you need any

other information. We ... to inform you that ...(good news) We are sorry ... ... you that we

are ....... to deliver the goods by 23 June.

This is .... to a lack of raw materials.

Key (2): I look forward to receiving your reply. Please let me know if you need any

other information. We are pleased to inform you that ...

(good news) We are sorry to inform you that we

are unable to deliver the goods by 23 June.

This is due to a lack of raw materials.

Fill in the missing words (3):

I would like to ....your attention to the fact that ...

We would .... it if you could deliver them soon.

... you pay us immediately, we will ... to take legal action against you.

We ... for not replying immediately to your letter.

Key (3): I would like to draw your attention to

the fact that ... We would appreciate it if you could

deliver them soon. Unless you pay us immediately, we

will be forced to take legal action against you.

We apologise for not replying immediately to your letter.

Fill in the missing words (4):

Bad news: ... to your order ... 23 April, we ... to inform you that we ... to deliver the products to you. This is ... that we ... to cancel the production as a result of a fault detected in the assembly line.

Key (4):

Bad news: With regard to your order of 23 April, we regret to inform you that we are unable to deliver the products to you.

This is due to the fact that we have been forced to cancel the production as a result of a fault detected in the assembly line.

Apologising – write a reply

You have received a letter containing the following sentence: “...Payment on the above order is now overdue...” (letter of 13 Jan 2012)

Letter-writing (cc: ex.3.9, p.33)

You are the sub-manager of a bank. There has been a change in government regulations. Interest rates have increased to 12% for deposits and 14% for loans. Write a letter to

customers who have deposit accounts with you

customers who have a loan from you