Business Continuity @ TVH

Business meets IT

Frederik Clement

Business Continuity @ TVH - topics

• Introduction to the TVH Group

• Strategic decisions to improve our Business Continuity

• Hardware topology

• Impact on software

• Detection & Prevention

• Disaster Recovery

TVH Group : Activities

RENTAL, EQUIPMENT,

SERVICE & REPAIR

PARTS & ACCESSORIES

• 3 Divisions

– Forklifts and related

– Port Equipment

– Agricultural Equipment

• The widest product range

• All makes, all models concept

• More than 20 000 000 known

references

• More than 500 000 stock items

• Rental Division

– Fleet > 10 000 machines

• Equipment Division

– Permanent stock of 1600 forklifts

and 300 aerial workplatforms

• Service & Repair Division

– More than 60 mechanics on the

road and 50 in-house

TVH Group : International Presence

3000 employees worldwide

45 companies in 21 countries

800 mil € turnover

32 languages

Strategic decisions to improve our BC

• Centralisation

All IT services are centralised in Waregem

-> impact on Wide Area Network

• Virtualisation

When possible, we run it virtualised

• Duplication (hardware redundancy)

2 Datacenters on our site, 3rd backup location

Strategic decisions – Wide Area Network

• Application & Services aware WAN

– Cloud computing

– UC & VC

– Application visibility

– QOS and control

– WAN Optimisation

• Other requirements for the WAN

– Any-to-Any service

– Active/Active setup

– Primary MPLS & Internet VPN based backup

2 Active Datacenters – 1 backup Datacenter

Hardware topology – datacenters

• Datacenters in Waregem:

– 2 active datacenters

(±200m distance, separate buildings)

– Bundled 10Gb connections, different paths

– metrocluster set-up

– Backup datacenter (±2km distance)

– Storage only (snapshots)

Datacenter topology

Hardware topology – Server infrastructure

• Server infrastructure : Cisco FlexPod

– Cisco UCS servers

• Blade center

• 4 physical servers (64GB-128GB RAM, 2p 8c)

– Cisco Nexus switches (C5596)

– NetApp storage

• Different shelves with different type of disks

(capacity vs speed)

– VMware virtualisation

Impact on software

• VMware:

– clustered environment

– Migration to 3rd party datacenters possible

• Replication of data, also on database level

• Cloud solutions

– Google Apps

– Salesforce.com

– Zscaler

Detection & Prevention

• Monitor

– Hardware behavior

– Software behavior

• Database performance

– Network patterns

Disaster Recovery

• Our applications are the starting point

• Provide basic infrastructure

– Backup location

– Networking

• WAN connectivity

– Virtual environment

– Client infrastructure

– Provide applications by priority

Thank you!