Business Communications of the 21 st Century Mrs. A. Smith.

15
Business Communications of the 21 st Century Mrs. A. Smith

description

Types of Written Business Communications  Letters--most formal  Memorandums (Memos)--internal use  s—least formal

Transcript of Business Communications of the 21 st Century Mrs. A. Smith.

Page 1: Business Communications of the 21 st Century Mrs. A. Smith.

Business Communicationsof the 21st Century

Mrs. A. Smith

Page 2: Business Communications of the 21 st Century Mrs. A. Smith.

Business Communicationcommunication or exchange of information in a written or verbal format for the process of business activities. Business correspondence can take place between organizations, within organizations or between the customers and the organization.

Page 3: Business Communications of the 21 st Century Mrs. A. Smith.

Types of Written Business CommunicationsLetters--most formalMemorandums (Memos)--internal

useEmails—least formal

Page 4: Business Communications of the 21 st Century Mrs. A. Smith.

Business LettersBusiness letters are the most formal method of communication following specific formats. They are addressed to a particular person or organization.

Page 5: Business Communications of the 21 st Century Mrs. A. Smith.

3 types of business lettersPositive MessagesNegative MessagesPersuasive Messages

Page 6: Business Communications of the 21 st Century Mrs. A. Smith.

Positive MessagesState good news firstProvide needed detailsClose on a friendly note

Page 7: Business Communications of the 21 st Century Mrs. A. Smith.

Negative Messages Use a buffer first Explain the reason for the negative news State the negative news Close in a friendly manner

Offer a constructive suggestion Look to the future Suggest something, if possible Ask for something (complaint letters)

Page 8: Business Communications of the 21 st Century Mrs. A. Smith.

Persuasive MessagesCapture your reader’s attentionSell your product or serviceMotivate your reader to action

Page 9: Business Communications of the 21 st Century Mrs. A. Smith.

EmailEmail is the least formal method of

business communication. Email (electronic mail) lets you transmit

information from one computer to another quickly and easily.

It is the most widely used method of written communication usually done in a conversational style.

Page 10: Business Communications of the 21 st Century Mrs. A. Smith.

Memorandum (Memo) Memorandum (Memo) is a document

used for internal communication within an organization. Memos may be drafted by management and addressed to other employees.

Page 11: Business Communications of the 21 st Century Mrs. A. Smith.

Complete Written Communication Exercise

—Cover Letter

Page 12: Business Communications of the 21 st Century Mrs. A. Smith.

Verbal Communication The sharing of information between individuals

by using speech. Individuals working within a business need to

effectively use verbal communication that employs readily understood spoken words, as well as ensuring that the enunciation, stress and tone of voice with which the words are expressed is appropriate.

Page 13: Business Communications of the 21 st Century Mrs. A. Smith.

3 concepts of verbal communication1. Sender-one who extends the message2. Receiver-one who receives the

message3. Message-what is being sent (Verbal or

non-verbal)

Page 14: Business Communications of the 21 st Century Mrs. A. Smith.

Verbal Communiation

Sender

MESSAGE

Understanding

Receiver

Page 15: Business Communications of the 21 st Century Mrs. A. Smith.

Complete Verbal Exercise---

Group Activity


 · 2019-02-01 · 'elem (D 4 Yearbook Dedicated to Mrs, Smith 5eniöT5 chöö5e Mrs, Smith as their 'Teacher of the Year" Mrs, Smítll Goes To Washington btu. Snütk Etauelled with

 · 2019-02-01 · 'elem (D 4 Yearbook Dedicated to Mrs, Smith 5eniöT5 chöö5e Mrs, Smith as their 'Teacher of the Year" Mrs, Smítll Goes To Washington btu. Snütk Etauelled with

Mr & Mrs Smith - Assassins Tango

Mr & Mrs Smith - Assassins Tango

Mrs. Ellison Mrs. Ernest Mrs. Weber Mrs. Grenier Mrs. Smith.

Mrs. Ellison Mrs. Ernest Mrs. Weber Mrs. Grenier Mrs. Smith.

By: Mrs. K. Smith

By: Mrs. K. Smith

2016-2017 Annual Report · 2019-09-18 · Charles G. Smith Mr. and Mrs. Wayne Smith Judge and Mrs. Jerry Smith Miller, Advancement Director, at 713 Mr. and Mrs. Paul Sobieski Mrs.

2016-2017 Annual Report · 2019-09-18 · Charles G. Smith Mr. and Mrs. Wayne Smith Judge and Mrs. Jerry Smith Miller, Advancement Director, at 713 Mr. and Mrs. Paul Sobieski Mrs.

Open House September 5, 2012 Mrs. Smith – History Mr. Stabrawa – Pre-Algebra/Geometry Mrs. Knasiak – Science Mrs. Gosser – Literacy 3 Mrs. Miller – Literacy.

Open House September 5, 2012 Mrs. Smith – History Mr. Stabrawa – Pre-Algebra/Geometry Mrs. Knasiak – Science Mrs. Gosser – Literacy 3 Mrs. Miller – Literacy.

Little Canada 2015. Staffing 2015 88 Children 10 Adults Mrs Collings Mrs Pye Miss Smith Mrs Haydon Mrs Hamorak Ms Palmer Mrs Webber

Little Canada 2015. Staffing 2015 88 Children 10 Adults Mrs Collings Mrs Pye Miss Smith Mrs Haydon Mrs Hamorak Ms Palmer Mrs Webber

Individuals - MSSU - MSSU...Mrs. Anna L. Smith Mr. Brent and Dr. Shari Smith Mr. Jeff Smith Mr. Jim Spicer Dr. and Mrs. D. Mitchell Stinnett * Miss Madge A. Sullivan Mr. and Mrs. Clark

Individuals - MSSU - MSSU...Mrs. Anna L. Smith Mr. Brent and Dr. Shari Smith Mr. Jeff Smith Mr. Jim Spicer Dr. and Mrs. D. Mitchell Stinnett * Miss Madge A. Sullivan Mr. and Mrs. Clark

6 Classrooms 6 Classrooms Mrs. Horne Mrs. Horne Mrs. Zerkel Mrs. Zerkel Mrs. Ware Mrs. Ware Mrs. Wyatt Mrs. Wyatt Ms. Smith Ms. Smith Ms. Denmon Ms. Denmon.

6 Classrooms 6 Classrooms Mrs. Horne Mrs. Horne Mrs. Zerkel Mrs. Zerkel Mrs. Ware Mrs. Ware Mrs. Wyatt Mrs. Wyatt Ms. Smith Ms. Smith Ms. Denmon Ms. Denmon.

Mrs. T. Smith - Home

Mrs. T. Smith - Home

Information Processing by Mrs. Beverly Vialva-Smith.

Information Processing by Mrs. Beverly Vialva-Smith.

Mr. Z’s End of the School Year Slideshow 2-Friday, May 29.… · Mrs. Smith, Mrs. Connare, Miss Miskimen, Mrs. Perkowski, Mr. Zesiger, Mrs. Giammo, Mrs. Locke & Mrs. Maxwell -----Summer

Mr. Z’s End of the School Year Slideshow 2-Friday, May 29.… · Mrs. Smith, Mrs. Connare, Miss Miskimen, Mrs. Perkowski, Mr. Zesiger, Mrs. Giammo, Mrs. Locke & Mrs. Maxwell -----Summer

Mrs. Sarah Griggs Mrs. Mitzi Skiba Mrs. Kelly Smith Mrs. Judi

Mrs. Sarah Griggs Mrs. Mitzi Skiba Mrs. Kelly Smith Mrs. Judi

UGame - Appearance Mrs. Smith Visions

UGame - Appearance Mrs. Smith Visions

Smash - Mr and Mrs Smith

Smash - Mr and Mrs Smith

La Fête du Mimosa LE THEATRE DANS LA REGIONarchivesjournaux.ville-cannes.fr/dossiers/littoral/1927/...Saintotte, Mr et Mrs Sculin, Dr et Mrs Smith, Mr et Mrs W. Smith, etc., etc..

La Fête du Mimosa LE THEATRE DANS LA REGIONarchivesjournaux.ville-cannes.fr/dossiers/littoral/1927/...Saintotte, Mr et Mrs Sculin, Dr et Mrs Smith, Mr et Mrs W. Smith, etc., etc..

Mr and Mrs Smith I can sell your property at Mr and Mrs Smith I can sell your property at 234 Main Street.

Mr and Mrs Smith I can sell your property at Mr and Mrs Smith I can sell your property at 234 Main Street.

Kindergarten Team Mrs. Pam Yarbrougn – Classroom Teacher Mrs. Sally Lipkowitz – Autistic Support Mrs. Jen Smith – Reading Specialist Mrs. Aimee Mraz –

Kindergarten Team Mrs. Pam Yarbrougn – Classroom Teacher Mrs. Sally Lipkowitz – Autistic Support Mrs. Jen Smith – Reading Specialist Mrs. Aimee Mraz –

English 8 Unit 12. SPEAK. Mrs. Smith: Hello. Mrs. Quyen: Sandra, It’s Quyen. I’m calling from Ha Noi. Mrs. Smith: Hello, Quyen. This is a nice surprise!

English 8 Unit 12. SPEAK. Mrs. Smith: Hello. Mrs. Quyen: Sandra, It’s Quyen. I’m calling from Ha Noi. Mrs. Smith: Hello, Quyen. This is a nice surprise!

21st Century Afterschool Mrs. Spies. 21 st Century Afterschool Program Welcome to your 21 st Century Afterschool Program. Mrs. Spies has made this slideshow.

21st Century Afterschool Mrs. Spies. 21 st Century Afterschool Program Welcome to your 21 st Century Afterschool Program. Mrs. Spies has made this slideshow.