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8/3/2019 Business Communication Assingment Questions
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BUSINESS COMMUNICATION ASSINGMENT QUESTIONS
1. Choose the correct answer.
Communication is the task of imparting :-
a) Information
b) Noise
c) Stress
d) Barriers
Ans. A
2. Choose all that apply.
What is House journals?
a) ____ Its a private circulation in the organization
b) ____ It contains details regarding achievements of staff
c) ____ It contains details about achievement of company's future projects etc
d) ____ It is an in-house magazine
Ans. A,b,c
3. Choose all that apply.
Obstacles to good listenning are :-
a) ____ Prejudice
b) ____ Bias
c) ____ Sound
d) ____Pre conceived ideas
Ans. A,b,d
4. Progress reports are formal in nature.
a)True
b)false
Ans. A
5. Choose the correct answer.
Which number can be used in further correspondence for ready reference in any organization?
a) Telephone number
b) Cellular number
c) Pin code
d) Outward number
Ans. D
6. Choose the correct answer.
Message in a communication should be :-
a) Long
b) Brief
c) Complex
d) Confusion
6Ans.
7. Choose all that apply.
Personal and negative emotions which make it difficult to do our best are :-
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a) ____ Jealousy
b) ____ Anger
c) ____ Strife
d) ____ Happiness
Ans. A,b,c
8. Choose the correct answer.
How we see failure is entirely a function of our :-
a) Nature
b) Attitude
c) Knowledge
d) Objective
Ans. B
9. The greater the gesture the louder the ___________.
Intensity;Speech;Movement;Expression
Ans. Speech
10. Choose all that apply.
Objectives of Communication are :-
a) ____ Reversible
b) ____ Information
c) ____ Motivation
d) ____ Education
Ans. B,c,d
11. People who focus their attention on ______rarely build positive lasting relationships.
Themselves;Employees;Family;Co-workers
Ans. Themselves
12. It is said that Indians are good Planners but bad ____________.
Controllers;Supervisors;Motivators;Executors
Ans. Executors
13. Choose all that apply.
A head drawn too far backwards or stiffly held straight up indicates :-
a) ____ Pride
b) ____ Politeness
c) ____ Modesty
d) ____ Haughtiness
Ans. A,d
14. Advancing at the expense of others may hurt you in the long run.
a)True
b)false
Ans. A
15. Choose all that apply.
One of the methods of building positive relationship with others are asking for :-
a) ____ Advice
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b) ____Favour
c) ____Time
d) ____Hard work
Ans. A,b
16. Choose the correct answer.
"Communication is an exchange of facts, ideas, opinions, emotions by two or more
persons." It is quoted by :
a) Peter Little
b) Harold Janes
c) Newman and Summer
d) Belson and Gilson
Ans. C
17. Tele sales is generating and qualifying new leads for closure by another sales channel.
a)True
b)false
Ans. B
18. _____________is a list of topics to be covered in a meeting.
Summary;Agenda;Review;Minutes
Ans. Agenda
19. Choose the correct answer.
The most visible part of face to face communication is :-
a) Attitude
b) Body language
c) Handshake
d) Movement of eyes
Ans. B
20. Choose all that apply.
Treat everyone as important and :-
a) ____ Estimate them
b) ____ Do not underestimate them
c) ____ Understand them
d) ____ Complain about them
Ans. B,c
21. Horizontal communication is between superiors and subordinates.
a)True
b)false
Ans. B
22. Choose all that apply.
What is post script?
a)____ It comes from Latin word post scriptum
b)____ It is written below the complimentary close
c)____ It means whatever has been written afterwards
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d)____ They may be formal or informal
Ans. A,b,d
30. Choose all that apply.
Types of written communication are :-
a)____ Letters
b)____ Memos
c)____ Tele conferencing
d)____ Reports
Ans. A,b,d
31. Choose the correct answer.
Objectives of the letter can be known in one glance by reading the
a) Reference
b) Subject
c) Matter
d) Body
Ans. B
32. The official record of the proceedings and decision of the meeting is called _______.
Review;Summary;Minutes;Agenda
Ans. Minutes
33. _______________________is doing yesterday's work today.
Postponing;Procrastination;Planning;Preoccupation
Ans. Procrastination
34. Our ___________has the potential to limit us.
Past;Future;Time;Present
Ans. Past
35. Choose the correct answer.
It transfers from one person to another
a) Business
b) Competition
c) Communication
d) Process
Ans. C
36. Eye contact is the most important in face to face communication.
a)True
b)false
Ans. A
37. Without defined goals, success is attainable.
a)True
b)false
Ans. B
38. Feedback is immediate in business organization.
a)True
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b)false
Ans. A
39. Choose the correct answer.
A high score in Innovative Skills indicates
a) You are analytical
b) You are liberator of ideas
c) You are selective in what you do
d) You are open to learning
Ans. B
40 Choose all that apply.
Wisdom lies in :-
a)____ Accepting your mistakes
b)____ Apologize but do not demand from others
c)____ Think over the actions performed
d)____ Talk first and then listen
Ans. A,b,c
41. Choose the correct answer.
What gives a sense of accomplishment?
a) Opportunity
b) Communication
c) Achievements
d) Responsibilities
Ans. C
42. Choose the correct answer.
This consists of the name and address of the person to whom the letter is being sent.
a) Head address
b) Inside address
c) Both of the above
d) None of above
Ans. B
43. Choose the correct answer.
A high score in Systematic Problem-Solving Process indicates :-
a) You are analytical
b) You are liberator of ideas
c) You are selective in what you do
d) You are focused on results
Ans. A
44. Encoded ideas take the shape of _____________.
Feedback;Symbols;Reply;Message
Ans. Message
45. Informal meetings require an agenda to be made compulsorily.
a)True
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b)false
Ans. B
46. Choose all that apply.
The activities included in written communication are
a)____ Business Letters
b)____ Reports
c)____ Notices
d)____ Telephone meetings
Ans. A,b,c
47. Choose all that apply.
Various kinds of disease caused from stress :-
a)____ Heartbeat increase
b)____ Cancer
c)____ Increase in perspiration
d)____ Slow Digestion
Ans. A,d
48. In ______________chain, individuals are not interested in the persons to whom they are passing
some information.
Multiple;Cluster;Single strand;Probability
Ans.
49. Choose all that apply.
Business letters can be useful in different ways like
a)____ Legal evidence
b)____ Permanent Information
c)____ Recovering Dues
d)____ None of above
Ans. A,b,c
50. A successful employer is one who shows _____________to his employees.
Importance;Compassion;Indifference;Resent
Ans. B
51. Choose all that apply.
The advantages of written communication are
a)____ Accuracy
b)____ Can be recorded
c)____ Brevity
d)____ None of above
Ans. A,b,c
52. Choose the correct answer.
Which distance zone is usually selected by communicator?
a) Intimate
b) Casual-personal
c) Social-consultative
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d) Public
Ans. B
53. Match the following:
1. To avoid unexpected delays (4) 1. Delegate
2. 10 % of time is lost every year (6) 2. Non-essential
3. Tasks to be given to others (1) 3. Empowerment
4. Getting rid of tasks which are (2) 4. Planning
5. Procrastination
6. Misplaced items
54. Match the following:
1.Written Communication (5) 1. Receivers address
2.Business letter (3) 2. Further reference
3.Outward Number (2) 3. legal evidence
4.Inward address (1) 4. Senders Address
5.Head Address (4) 5. Non- Direct communication
55. Match the following:
1. Subject (2) 1. Memo
2. Salutation (5) 2. Objective of letter
3. Post Script (4) 3. Invited
4. Memorandum (1) 4. Post Scriptum
5. Proposals (3) 5. greetingBUSINESS COMMUNICATION ASSIGNMENT QUESTIONS
1. Hearing disorders or illness etc fall into the category of ___________noise.
Ans. Physical
2. Choose all that apply.
Resistance stage :-
a)____ Is the third stage of stress
b)____ Is the second stage of stress
c)____ Is the first stage of stress
d)____ Here the body repairs damage caused from the stress
Ans. B, d
3. Choose all that apply.
Proposal is :-
a)____ A presentation for consideration of something
b)____ Appeals or bids for grants, donations etc
c)____ Observation about something
d)____ It contains technical details
Ans. A, b
4. ___________are the greatest time waster for executives.
Ans. Interruptions
5. Business Communication is always goal oriented.
a) true
b) false
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Ans. A
6. Choose the correct answer.
The things that give the highest returns also give the greatest rewards in terms of :-
a) Personal satisfaction
b) Monetary benefits
c) Self esteem
d) Returns
Ans. A
7. ______________listener decides in advance that the subject is difficult to understand.
Ans. Prejudiced
8. Choose all that apply.
Mechanical barriers in communication includes :-
a)____ Bad telephone connection
b)____ Whistling loudspeakers
c)____ Indifference of receiver
d)____ Snap reactions
8Ans. A, b
9. Choose the correct answer.
Unjust assumptions are :-
a) Misinterpretation of message
b) Hurried interpretations
c) All know attitude of receiver
d) Indifferent attitude toward sender
Ans. A
10. Communication has come from Latin word_________.
Ans. Cummins
11. Choose the correct answer.
People who do not have dreams of their own will see your vision as :-
a) Possibility
b) Impossibility
c) Baseless
d) Achievable
Ans. B
12. Manager communicates the vision of the company to his team mates.
a) true
b) false
Ans. A
13. One party is more than enough to have negotiation.
a) true
b) false
Ans.
14. Choose the correct answer.
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Written communication is a
a) Direct Communication
b) Non-Direct Communication
c) Parallel communication
d) None of above
Ans. B
15. Choose all that apply.
Policy, memorandums and directives are :-
a)____ Messages which give work rules, procedures, instructions etc
b)____ Indirect messages
c)____ Oral messages
d)____ Covers important information
Ans. A, d
16. Choose the correct answer.
One should look at the present with the eye towards :-
a) Past
b) Present
c) Future
d) Time
Ans. C
17. Mental conditioning is central to l istening improvements.
a) true
b) false
Ans. A
18. Some people tend to play with their lock of hair or pen when they are_____________
Ans. Nervous
19. In the _________stage if the stressor does not go away, the body cannot repair the
damage and must remain alert.
Ans. Resistance
20. During negotiation one needs to control___________.
Ans. Emotions
21. Status manifests itself subtly in a relaxed posture and way of interacting.
a) true
b) false
Ans.
22. Memorandums are ___________letters.
a)Templates b)macros c)external d)internal
Ans. Internal
23. We have less than one fifth of our total time as working time.
a) true
b) false
Ans. A
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24. Match the following:
1. Stress (5) 1. Mental illness
2. Strain (3) 2. Ratrace
3. Conviction (4) 3. Continuous stress
4. Fear of Risk (6) 4. Strong beliefs
5. Positive and negative
6. Cause of stress
25. Vision is the ability to see opportunities.
a) true
b) false
Ans. A
26. ____________are used to convey the key part of the message.
Ans. Visual aids
27. Choose the correct answer.
What are the movements which play an important role in conveying meaning without
words ?
a) Written Communication
b) Verbal communication
c) Non verbal communication
d) Gestures
Ans. D
28. Match the following:
1. Vision (1) 1. Visualize future
2. Positive changes (3) 2. Limited vision
3. Pressures (2) 3. Positive growth
4. Keen foresight (4) 4. Power of imagination
5. Sense of direction
6. Sense of accomplishment
29. Choose all that apply.
Agenda is prepared by :-
a)____ Secretary
b)____ Leader
c)____ Chairman
d)____ Managing Director
Ans. A, c
30. Choose all that apply.
Types of listeners are :-
a)____ Sympathetic
b)____ Unsympathetic
c)____ Emphatic
d)____ Projective
Ans. A, c, d
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31. Choose all that apply.
A person tends to break another person's trust when :-
a)____ The person is inconsistent
b)____ His words and action do not match
c)____ He loses credibility
d)____ He is insane
31Ans. A, b, c
32. In___________, the listener tends to listen to some topics and omits others.
a)Allness b)attentiveness c)adaptation d)abstracting
Ans. Abstracting
33. Choose the correct answer.
Brief eye contact means the person is :-
a) Surprised or excited
b) Angry
c) Intense interest
d) Nervous
Ans. D
34. Major uses of staff reports are the branches of Armed forces.
a) true
b) false
Ans. A
35. Choose all that apply.
Eyelids closed combined with constricted pupils tells us that the person is :-
a)____ Surprised
b)____ In pain
c)____ Angry
d)____ Frightened
Ans. B,c
36. Choose all that apply.
Ways to overcome laziness are :-
a)____ Using planner
b)____ Work away from home
c)____ Start early
d)____ Empowerment
Ans. A, b, c
37. ____________normally consists of outward number and date of any previous
correspondence.
Ans. Reference
38. Choose the correct answer.
Which factor mostly affects business decisions?
a) Organisation
b) Information
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c) Employees
d) Finance
38Ans. B
39. In business organizations barriers arise because of setup.
a) true
b) false
Ans. A
40. Choose the correct answer.
Abstracting is :-
a) Listener focusses his mind on some topics and ignores others
b) Listener fools speaker by nodding and keeping eye contact with him
c) Listener interprets communication in a hurry even before it is completed
d) Listenet is not able to listen to speaker due to excitement which makes him
impatient
Ans. A
41. Lateral communication is between co-workers.
a) true
b) false
Ans. A
42. Choose all that apply.
What are the principles of Effective communication ?
a)____ Clarity of objective
b)____ Selection of media
c)____ Feedback
d)____ Noise
Ans. A, b, c
43. Choose all that apply.
Functions of informal communicaton are :-
a)____ Supplementing
b)____ Contradicting
c)____ Confirming
d)____ Instructing
Ans. A, b, c
44. Intimate distance is rarely appropriate in business dealings.
a) true
b) false
Ans.
45. Choose all that apply.
The various occasions of presentations are :-
a)____ Training session
b)____ Conference
c)____ Presentation of new business plans
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d)____ Obituary
Ans. A, b, c
46. Choose the correct answer.
Instant Messaging (IM) is :-
a) The real time communication that takes place among users who are logged
on to the computer at the same time
b) The instant transmission of written messages on computers that are linked
together
c) That it allows transmission of documents through a machine over telephone
lines
d) A network that uses internet among employees of the organisation
Ans. A
47. Working away from home makes it easier to focus on our job.
a) true
b) false
Ans.A
48. Poor working condition of microphone, telephone etc are types of psychological
barriers.
a) true
b) false
Ans. B
49. Choose the correct answer.
Head jerks indicate :
a) Honour and self respect
b) Pride and haughtiness
c) Modesty and diffidence
d) Insolence and rejections
Ans.
50. Mechanical barriers are due to :-
Ans. Disturbances in devices used for communication
BUSINESS COMMUNICATION ASSINGMENT QUESTIONS
1. The only way to avoid situations like unexpected delay is to---------
Ans. Plan
2. Only _________ percent of worries are considered as cause of concern.
Ans.
3. Choose all that apply.
Features of Head address are
a) ____ Its place is top centre
b) ____ It contains name, address and telephone number of the sender of the letter
c) ____ Signature of the sender
d) ____Signature of the receiver
Ans. A,b
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4. Match the following
1. Non verbal communication (1) 1. Adaptation
2. Voice quality (6) 2. Gestures
3. Talking style (3) 3. Oral expression
4. Vocabulary (5) 4. Psychological process
5. Word choice
6. Vocal expression
5.____________may be a barrier for written communication.
Ans. Language.
6. Choose the correct answer.
Review means :-
a) Starting the business activity
b) Setting the date to start a new activity
c) Interpreting the results to form a strategy
d) Working on the feedback
Ans.
7.__________ is also called listening by third ear.
Ans. Emphatic
8. Choose all that apply.
Reference means :-
a) ____ It refers to the number and date of a previous letter received
b) ____ It refers to the number and date of a previous letter sent
c) ____ It refers to the outward number of letter being sent
d) ____ It refers to the way the receiver is addressed by the sender
Ans. A,b
9. Choose all that apply.
Types of formal communication are :-
a) ____ Upward
b) ____ Downward
c) ____ Lateral
d) ____ Grapevine
Ans. A,b,c
10. Choose all that apply.
Barriers to effective listenning are :-
a) ____ Snap reactions
b) ____ Premature evaluation
c) ____ Attentiveness
d) ____ Distracting
Ans. A,b,d
11. Choose the correct answer.
Summary means:-
a) Review which is done at the end of the meeting to know what progress is made
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and what all decisions taken
b) List of items to be discussed in the meeting
c) Time limits to be followed
d) The official record of the proceedings of the meeting and the decisions taken
Ans. A
12. Choose all that apply.
Factors important for successful negotiation are
a)____Trust/distrust between the parties
b)____Each part to be communicated clearly between parties
c)____Personalities of people do not matter
d)____Goals and interest of the parties
Ans. A,b,d
13. Choose the correct answer.
A report plays an important role as a
a) Communication
b) Vehicle of communication
c) Oral communication
d) Written communication
Ans. B
14. Choose all that apply.
What is an attitude of Allness ?
a)____Sophisticated role
b)____Snap reactions
c)____Fear
d)____Smeared ink in newspaper
Ans. A,b,c
15. Match the following
1. Risk (4) 1. Repairs damage
2. Resistance stage (1) 2. Second stage of stress
3. Diseases of stress (3) 3. Mental illness
4. Alarm stage (6) 4. Threat
5. Third stage
6. First stage of stress
16._________ communication occurs when superiors intimate messages to subordinates.
Ans. Downward
17. Choose the correct answer.
The heading should be followed by number of names that are to receive the message in:-
a) Business letters
b) Agreements
c) Memo
d) Mail
Ans.
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18. Choose the correct answer.
Effective communication is dependent on
a) Sender
b) Receiver
c) Knowledge of receiver
d) Feedback
Ans. C
19. Choose all that apply.
As a leader following is your responsibility to keep the discussion in :-
a)____Order
b)____Track
c)____Unlimited time till the discussion is over
d)____Control
Ans. A,d
20. Written communication is a direct communication.
a)True
b)false
Ans. B
21. Choose the correct answer.
Public relations is maintained by printing :-
a) Brochures
b) Leaflets
c) House journals
d) Pamphlets
Ans. C
22. Choose the correct answer.
People tend to procrastinate when they feel that the work is :-
a) Important
b) Unimportant
c) Useless
d) Most important
Ans.
23. Choose all that apply.
Parts of voice quality are :-
a)____Pitch
b)____Speed
c)____Volume
d)____Distance
Ans. A,b,c
24. The basic functions of any business organization are planning, organizing, staffing,
directing and controlling
a)True
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b)false
Ans. A
25. Choose the correct answer.
The beginning of a presentation has :-
a) Main body of presentation is broken into points
b) Outline of the presentation
c) Summary of the whole
d) Illustrating points with examples
Ans. B
26. The inside address of the letter and the address on the envelope are different
a)True
b)false
Ans. B
27. Policies and directives are more formal than other internal communication
a)True
b)false
Ans. A
28. The abilities that allow a person to develop good relationships can be learnt.
a)True
b)false
Ans. A
29. Memorandums are usually initiated by the writer rather than signed.
a)True
b)false
Ans. A
30. Choose the correct answer.
What is meant by " Social context"?
a) It is the way in which time influences interaction
b) It refers to the way in which the nature of relationship between
communication, as well as who is present
c) It refers to the way the environment affects communication
d) It refers to the ethnic or national background of sender/receiver that affects
communication
Ans. B
31. Grapevine draws the employees of an organisation near to each other, thus keeping
the organisation intact as a social entity.
a)True
b)false
Ans. A
32.__________is the index of heart.
Ans. Face
33. Choose all that apply.
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Visual aids are :-
a)____Film slides
b)____Books
c)____Pictures
d)____Diagrams
Ans. A,c,d
34. Choose all that apply.
As per Newman and Summer Communication is the Exchange of :-
a)____Facts
b)____Opinion
c)____Relation
d)____Emotions
Ans. A,b,d
35. Beginnings of uninvited proposals should be good as to interest the receiver.
a)True
b)false
Ans. A
36. Rivalry is one of the major reasons that discourage horizontal communication
a)True
b)false
Ans. A
37. Vision is inborn.
a)True
b)false
Ans.
38. The scope of vision depends upon how high you have risen in management structure.
a)True
b)false
Ans. A
39. Choose all that apply.
Inside address contains :-
a) ____Name, address, telephone number of the receiver of the letter
b) ____Name, address, telephone number no of the sender of the letter
c) ____The subject of the letter
d) ____The address which is put on the envelope
Ans. A,d
40._________ acts as barrier to listening
Ans. Emotions.
41. Choose the correct answer.
Motivation is :
a) Giving instructions
b) Training
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c) Encouraging
d) A medium
Ans. C
42. The secretary and chairman work together to prepare the minutes of the meeting.
a)True
b)false
Ans. B
43.________ listener does not listen carefully but shows that he is listening
Ans. Fake
44. A___________is the core of business communication as it is an action oriented affair.
Ans.
45. Management can function smoothly even without communication
a)True
b)false
Ans. B
46. Oral communication are formulated more carefully than written communication
a)True
b)false
Ans. B
47. A transparency should have _______________ lines.
a) 15-20 b) 20-25 c) 25-30 d)30-35
Ans. 25-30
48. Choose the correct answer.
Advantage of written communication is :-
a) Secrecy is maintained
b) Useful for collecting dues
c) Different languages interpretation
d) Can be kept as a legal record
Ans. D
49. Once the vision is identified it has to be illustrated with a concrete goal called_____.
Ans. Mission
50. Choose the correct answer.
Worrying about risk is the shortest route to :-
a) Effectiveness
b) Ineffectiveness
c) Tension
d) Strain
Ans. B
51. Inside address consists of the name and address of the sender
a)True
b)false
Ans. B
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52. Choose the correct answer.
"Barrier of Allness" is :-
a) Whistling microphone and incorrect placement of loudspeakers
b) Rationalizing the mistakes done
c) Attitude of the communicatee that he knows everything
d) Snap reactions to communication
Ans. C
53. Choose all that apply.
The vision should be based on :-
a) ____Talents and dreams
b) ____Hopes and passion
c) ____Knowledge
d) ____Understanding
Ans.
54. It is necessary for a letter to have a subject
a)True
b)false
Ans.
55.The complimentary close of a letter must agree in tone with salutation
a)True
b)false
Ans.
56. Signature is written above the complimentary close
a)True
b)false
Ans. B
Multiple Choice Single Answer
Question Purpose statement
Correct Answer All of above
Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Multiple Choice Multiple Answer
Question Characteristics of negotiations are as follows
Correct Answer There are not set of established rules to resolve conflict , Parties are not searching for
agreement
True/False
Question Communication is a process of achieving understanding between people
Correct Answer True
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Multiple Choice Multiple Answer
Question The different types of barriers that can come in the way of effective communication are
Correct Answer Physical , Cultural , Mechanical
Select The Blank
Question The ________ is the ________ accurate in passing on information.
Correct Answer single strand chain
Correct Answer least
Multiple Choice Multiple Answer
Question As per Newman and Summer Communication is the Exchange of
Correct Answer Facts , Ideas , Opinions , Emotions
True/False
Question The sender of the message decodes the message
Correct Answer False
Select The Blank
Question ________ is the progressive realization of a ________, predetermined goal.
Correct Answer Success
Correct Answer worthwhile
Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters
Multiple Choice Single Answer
Question Usually its place is at the top center
Correct Answer Head address
Multiple Choice Multiple Answer
Question A negotiation process reveals the following linguistic behaviors
Correct Answer Information , Interaction , Concession
Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters
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True/False
Question Telesales is generating and qualifying new leads for closure by another sales channel
Correct Answer False
Select The Blank
Question ________ listening raises body pressure, steps up the pulse rate and results in ________.
Correct Answer Active
Correct Answer fatigue
Multiple Choice Multiple Answer
Question One of the best methods of building positive relationships with others are asking for
Correct Answer Advice , Favor
Match The Following
Question Correct Answer
To be truly valuable your vision must be accompanied by another quality i.e.
an ability to see how to make that future come true
Realizing a vision always starts with defining your vision
Success is never achieved by men and women of caution so dream big
The great thing in this world is not so much where we are but in what direction we are going
Do not allow your present position no matter how limited to rob you of your vision
True/False
Question Tele prospecting is calling customers to maintain and nurture key account relationships
Correct Answer False
Multiple Choice Single Answer
Question Cultural context
Correct Answer Refers to both communication and the ethnic or national background of persons
communicating
Multiple Choice Single Answer
Question Head Address
Correct Answer The name, address, tel. No. Etc. Of the sender of letter
Multiple Choice Single Answer
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Question Head address is the
Correct Answer Name , address and tel no of the sender of the letter
Multiple Choice Single Answer
Question It is communicators response to a message, whether favorable or unfavorable
Correct Answer Feedback
Multiple Choice Single Answer
Question Objectives of the letter can be known in one glance by reading the
Correct Answer Subject
Multiple Choice Single Answer
Question Sometimes people tend to procrastinate when they think that the work is
Correct Answer Unimportant
Multiple Choice Single Answer
Question The realization of vision requires
Correct Answer innovation
True/False
Question Getting rid of essential tasks is one of the key to effective time management
Correct Answer False
Multiple Choice Single Answer
Question Successful people realize the value of
Correct Answer Time management
Multiple Choice Single Answer
Question Policy memorandums and directives
Correct Answer These messages gives work rules, procedures, instructions etc.
Select The Blank
Question We must ________ our success not by our activity but by our ________.
Correct Answer measure
Correct Answer output
True/False
Question People who have the ability to build relationships have the ability to listen attentively
Correct Answer True
Multiple Choice Multiple Answer
Question Communication is
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Correct Answer Unavoidable , Irreversible
Multiple Choice Multiple Answer
Question The manager should provide with
Correct Answer Vision , Values , Verve
Select The Blank
Question Lost ________ not only damages friendships, it also destroys ________ relationships.
Correct Answer credibility
Correct Answer business
Select The Blank
Question Boosting your ________ skills can increase your ________ but isnt a cure-all
Correct Answer communication
Correct Answer success
True/False
Question A manager should think about the present and not aboutthe future
Correct Answer False
Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication
Match The Following
Question Correct Answer
Employees through their leaders should be associated with decision making
this will frustrate any negative aspect if the grapevine
In personal contact you have much more command over the receivers attention
In face to face communication once you make contact with the audience
there is no time lag between the transmission of the message and its reaction
Grapevine is seen as less credible than the formal channels of communication
Telephones can be useful as group communication as well as one to one contacts
True/False
Question All kinds of Stress can be avoided
Correct Answer False
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Multiple Choice Single Answer
Question Strain
Correct Answer When pressure and stress is continuous
Multiple Choice Multiple Answer
Question The three stages of stress are
Correct Answer Alarm stage , Resistance stage , Exhaustion stage
Multiple Choice Multiple Answer
Question Resistance stage
Correct Answer It is the second stage of stress , Here the body repairs damage caused from the stress
True/False
Question People react similarly to stress
Correct Answer False
True/False
Question To avoid stress stay away from things that are negative
Correct Answer True
Select The Blank
Question A good company differs from another in terms of ________ quality.
Correct Answer Service
Multiple Choice Multiple Answer
Question Treat everyone as important and
Correct Answer Do not underestimate them , Understand them
Select The Blank
Question The missing step in Software lifecycle is Analysis,________,Coding and Implementation
Correct Answer Design
Multiple Choice Multiple Answer
Question Visual aids are
Correct Answer Film slides , Pictures , Diagrams
True/False
Question In a Negotiation both the parties have pre-determined goals
Correct Answer True
Multiple Choice Single Answer
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Question What is a greeting to the receiver of the letter?
Correct Answer Salutation
Multiple Choice Single Answer
Question It is normally written below the complimentary close in a letter
Correct Answer Signature
Multiple Choice Single Answer
Question What is salutation?
Correct Answer It is a greeting to the receiver
Multiple Choice Single Answer
Question It is a statement which describes an opinion
Correct Answer Report
Multiple Choice Single Answer
Question These are the electronic brochures of companies
Correct Answer Websites
Select The Blank
Question Written communication can be kept as ________ record.
Correct Answer Legal
Select The Blank
Question ________ is formulated more carefully than oral communication.
Correct Answer Written
Select The Blank
Question ________ can be referred for further correspondence.
Correct Answer Business letter
Multiple Choice Multiple Answer
Question Advertising material is
Correct Answer Leaflets , Brochures , Pamphlets
Multiple Choice Multiple Answer
Question Report means
Correct Answer A document in which given problem is examined , An account or statement which
describes an opinion
Multiple Choice Multiple Answer
Question What is extranet?
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Correct Answer its is an electronic platform , It sends purchase order to suppliers through this channel ,
This concept is called supply chain management
Multiple Choice Multiple Answer
Question What are technical reports?
Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a
highly specialised form of report
Multiple Choice Multiple Answer
Question Major users of Staff reports are
Correct Answer Indian Air force , Indian Navy , Border security force
True/False
Question House journals are a type of oral communication.
Correct Answer False
True/False
Question While writing memos the writer needs to be concerned about the sensitivity of the wordings.
Correct Answer False
True/False
Question Major uses of staff reports are the branches of Armed forces.
Correct Answer False
Select The Blank
Question The manager has access to information and ________
Correct Answer Material
Multiple Choice Multiple Answer
Question Verve
Correct Answer Leadership , Analyse , Vision , Positive enthusiasm
Select The Blank
Question Vision is________
Correct Answer Acquired
True/False
Question Vision is inborn.
Correct Answer False
Match The Following
Question Correct Answer
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Poor eyes Limited eyesight
Poor vision Llimited deeds
Seer Spiritualist
Achievements Accomplishments
Select The Blank
Question The concept of achieving success begins with ________ mental attitude
Correct Answer Positive
Multiple Choice Single Answer
Question If bank is time then we receive how many dollars in terms of seconds in a day?
Correct Answer 86400
Match The Following
Question Correct Answer
Opposite of procrastination is To solve a problem without complete information
Ways to prevent interruption To put someone between you and the people
Time management technique To know and list priorities
It can't be used once it is lost Time
True/False
Question Thinking and planning ahead wastes time
Correct Answer False
True/False
Question Getting organised is the solution for not wasting time on lost items
Correct Answer True
True/False
Question Planning ahead will eliminate the wastage of time due to unexpected delays
Correct Answer True
Multiple Choice Single Answer
Question Communication is the task of imparting
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Correct Answer Information
Select The Blank
Question Due to effective ________ the manager comes to know the hidden ability of his subordinates
Correct Answer Communication
True/False
Question The basic function of any business organisation is planning, organising, staffing, directing and
controlling
Correct Answer True
Multiple Choice Single Answer
Question Head jerks indicate
Correct Answer Insolence and rejections
Select The Blank
Question The greater the gesture the louder the ________
Correct Answer Speech
Multiple Choice Single Answer
Question This number can be used in further correspondence for ready reference.
Correct Answer Outward
Multiple Choice Single Answer
Question This consists of the name and address of the person to whom the letter is being sent.
Correct Answer Inside address
Multiple Choice Multiple Answer
Question The activities included in written communication are
Correct Answer Business Letters , Reports , Notices
Multiple Choice Multiple Answer
Question The advantages of written communication are
Correct Answer Accuracy , Can be recorded , Brevity
Multiple Choice Multiple Answer
Question Business letters can be useful in different ways like
Correct Answer Legal evidence , Permanent information , Recovering dues
Multiple Choice Single Answer
Question Few stress can be avoided as a result sof
Correct Answer Mental attitude
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Select The Blank
Question The amount of stress we experience is directly related to our________
Correct Answer Belief
Select The Blank
Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the
success of any organisation.
Correct Answer Relationship
Multiple Choice Multiple Answer
Question This makes communication difficult
Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on
themselves
Select The Blank
Question ________ has come to be used in preference to public speaking
Correct Answer Presentation
Select The Blank
Question During negotiation one needs to control________
Correct Answer Emotions
True/False
Question There are two types of presentation
Correct Answer True
Multiple Choice Single Answer
Question Where are enclosures written?
Correct Answer After complimentary close
Select The Blank
Question Normally ________ address is written under the outward number.
Correct Answer Inside
Multiple Choice Multiple Answer
Question Direct memo-routine enquiries
Correct Answer Day to day routine work discussed , Covers the vital bit of information
Multiple Choice Multiple Answer
Question What is B2C?
Correct Answer Business to consumer , It is an internet domain , It is useful for products and services
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when shopper's aim is convenience and buyer's aim need information about product features and prices
True/False
Question Memorandums cannot be structured in email system.
Correct Answer False
True/False
Question Written communication is a direct communication.
Correct Answer False
True/False
Question The complimentary close of a letter must agree in tone with salutation.
Correct Answer True
True/False
Question Reports play a very important role in business organisation especially for checking
performance.
Correct Answer True
True/False
Question Tele coverage is taking order from catalogue or ads and outbound calling.
Correct Answer False
Multiple Choice Single Answer
Question Review means
Correct Answer Interpreting the results to form a strategy
Multiple Choice Single Answer
Question The first steps to becoming a great manager are simply
Correct Answer Common sense
Select The Blank
Question Once the vision is identified it has to be illustrated with a concrete goal called ________
Correct Answer Mission
True/False
Question be adopted
Correct Answer True
Multiple Choice Single Answer
Question It gives a sense of accomplishment
Correct Answer Achievements
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Multiple Choice Single Answer
Question The realisation of vision requires
Correct Answer Innovation
Multiple Choice Single Answer
Question Vision is the ability to see
Correct Answer Opportunity
True/False
Question Vision should be based on talents,dreams,hopes and passion.
Correct Answer True
Select The Blank
Question Goals keep our ________ straight
Correct Answer Priorities
Multiple Choice Multiple Answer
Question 98 out of 100 people are dissatisfied as
Correct Answer They have no goal , No purpose to drive them
Multiple Choice Single Answer
Question People tend to procrastinate when they feel that the work is
Correct Answer Unimportant
Select The Blank
Question Life is comprised of limited________
Correct Answer Time
Multiple Choice Multiple Answer
Question One is not able to time due to
Correct Answer Lack of discipline , Negative attitude
Multiple Choice Single Answer
Question "Barrier of Allness" is
Correct Answer Attitude of the communicatee that he knows everything
Multiple Choice Single Answer
Question Unjust assumptions are:
Correct Answer Misinterpretation of message
Select The Blank
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Question Communication has come from Latin word________
Correct Answer Cummins
Select The Blank
Question Examples of environmental stress is ________
Correct Answer Humidity
Multiple Choice Multiple Answer
Question Channel is the
Correct Answer Method for delivering message , Medium for delivering message
Multiple Choice Multiple Answer
Question Physiological noise is in the form of
Correct Answer Hearing disorders , Illness ,Egotism
Multiple Choice Multiple Answer
Question Which of the following are physical barriers
Correct Answer Ignorance of media , Environmental stress , Subjective stress
True/False
Question Management can function smoothly without Communication
Correct Answer False
Match The Following
Question Correct Answer
Communicator Receiver
Environmental stress High temperature , humidity
Defensiveness Self justification
Know all attitude Barrier of allness
Match The Following
Question Correct Answer
Chronological context Time
Psychological noise Egotism, hostility
Hurried interpretations Snap reactions
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Misunderstanding Unjust assumptions
Multiple Choice Single Answer
Question This is very important in the business world
Correct Answer Handshake
Select The Blank
Question Physical movement of arms, legs etc are known as ________
Correct Answer Gestures
True/False
Question Progress reports are formal in nature.
Correct Answer False
Select The Blank
Question Body of a letter is divided into ________ parts.
Correct Answer 3
Multiple Choice Multiple Answer
Question Wisdom lies in
Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the
actions performed
True/False
Question Beginnings of uninvited proposals should be good as to interest the receiver.
Correct Answer True
True/False
Question Advancing at the expense of others may hurt you in the long run
Correct Answer True
Multiple Choice Single Answer
Question A report plays an important role as a
Correct Answer Vehicle of communication
Select The Blank
Question Hearing disorders or illness etc fall into the category of ________ noise
Correct Answer Physiological
Select The Blank
Question A slide should only carry ________ information
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Correct Answer Important
Match The Following
Question Correct Answer
Pressures Limited vision
Keen foresight Power of imagination
Vision Visualize future
Positive changes Positive growth
True/False
Question Snap reaction is a type of physical barrier
Correct Answer False
Select The Blank
Question ________ normally consists of outward number and date of any previous correspondence.
Correct Answer Reference
Select The Blank
Question ________ is the index of heart
Correct Answer Face
Multiple Choice Multiple Answer
Question Goals need to be
Correct Answer Planned , Evaluated , Identified
Multiple Choice Single Answer
Question Which statement applies to a "Message" ?
Correct Answer The reply sent by the communicate
Multiple Choice Single Answer
Question Which statement applies to a "Message" ?
Correct Answer The encoded idea takes shape of the message
Multiple Choice Single Answer
Question The maximum content on the slide should be limited to
Correct Answer 25 words
Multiple Choice Single Answer
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Question Positive changes in a person's life require
Correct Answer Personal growth
Select The Blank
Question We should learn to prevent stress from becoming________
Correct Answer Strain
True/False
Question Letter's close lacks the outgoing friendliness.
Correct Answer False
Multiple Choice Multiple Answer
Question Eyelids closed combined with constricted pupils tellus us that the person is
Correct Answer In pain , Angry
Multiple Choice Multiple Answer
Question Goal achievement leads to
Correct Answer Setting higher goals , Dream bigger goals
Multiple Choice Single Answer
Question What are the movements which play an important role in conveying meaning without words ?
Correct Answer Gestures
Multiple Choice Single Answer
Question It is similar to an ordinary store or shop, virtual trading
Correct Answer Electronic market
Multiple Choice Multiple Answer
Question Discussion is defined as
Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is
positive and healthy
Multiple Choice Multiple Answer
Question Perspective is
Correct Answer The angle through which a person sees the circumstances , The ability to see the present
moment and immediate events against the background of a larger reference
True/False
Question Delegation is the special ability to recognise your own special abilities and limitations
Correct Answer False
Multiple Choice Single Answer
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Question To complete work , one needs to start
Correct Answer Early
Select The Blank
Question The ________ context refers to the nature of relationship between the communication as well
as who is present
Correct Answer Social
Multiple Choice Single Answer
Question Successful people realise the value of
Correct Answer Time Management
True/False
Question Without defined goals success is attainable
Correct Answer False
Multiple Choice Multiple Answer
Question Ways to minimise or avoid interruption are
Correct Answer Work in blocks of time , Hire a secretary
Select The Blank
Question The best realtionship is one in which both the parties are constantly ________ from one
another.
Correct Answer Receiving
Multiple Choice Single Answer
Question Guidelines for the use of visual aid
Correct Answer Stick or pointer to be used to draw audience attention
True/False
Question The potential for good relationship increase when we begin to focus on ourselves.
Correct Answer False
Select The Blank
Question ________ is the most remembered element in forming an impression of someone.
Correct Answer Eye contact
Multiple Choice Multiple Answer
Question What is B2B?
Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to
business , It is an internet domain
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Match The Following
Question Correct Answer
Visual aids Transparencies
Agreement Commitment
Interaction Interface
Memorized presentation Powerful memory
Select The Blank
Question A transparency should have________lines
Correct Answer 25-30
True/False
Question Report plays an important role as a vehicle of communication.
Correct Answer True
Select The Blank
Question Our________ has the potential to limit us.
Correct Answer Past
True/False
Question Vision is an idea about how your present should be
Correct Answer True
True/False
Question One year of our life is lost searching things
Correct Answer True
True/False
Question Communication is not a continuous process
Correct Answer False
Multiple Choice Single Answer
Question The most visible part of face to face communication is
Correct Answer Body language
True/False
Question Policies and directives are more formal than other internal communication.
Correct Answer True
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Select The Blank
Question A successful employer is one who shows ________ to his employees.
Correct Answer Compassion
Select The Blank
Question Goals help us to ________
Correct Answer Communicate
Multiple Choice Single Answer
Question Where is outward number written?
Correct Answer Left side of the letter
True/False
Question The inside address of the letter and the address on the envelope are different.
Correct Answer False
Select The Blank
Question All dreams have a ________
Correct Answer Cost
Multiple Choice Single Answer
Question Vision brings greater benefits and opens incredible doors of
Correct Answer Opportunity
Multiple Choice Single Answer
Question 30% of all worries are about past decisions that
Correct Answer Cannot be changed
Match The Following
Question Correct Answer
People asset of the company
Credibility Consistence
Discussion healthy and positive
Argument brings in negative feelings
Multiple Choice Multiple Answer
Question Some of the strategies to prevent stress from becoming distress are
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Correct Answer Develop proper perspective , Work in areas of strength , Avoid ratrace
Multiple Choice Single Answer
Question "Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It
is quoted by :
Correct Answer Newman and Summer
Select The Blank
Question A ________ is a guiding principle for the decisions and actions of the group
Correct Answer Vision
Multiple Choice Single Answer
Question Subject contains
Correct Answer Objectives of the letter at a glance
Select The Blank
Question The only way to avoid situations like unexpected delay is to ________
Correct Answer Plan
Multiple Choice Multiple Answer
Question Time management is
Correct Answer Using time judiciously , Using time carefully and prioritising it
Multiple Choice Multiple Answer
Question Factors important to successful negotiation are
Correct Answer Trust/distrust between the parties , Each part to be communicated clearly between
parties , Goals and interest of the parties
True/False
Question Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer False
Select The Blank
Question Right thinking creates a foundation for ________
Correct Answer Success
Select The Blank
Question ________ conveys crucial message about power, status and concern for the person we meet
Correct Answer Handshake
True/False
Question In face to face settings people are simultaneously senders and receivers of information
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Correct Answer True
True/False
Question A goal which is not measurable increases motivation
Correct Answer False
True/False
Question Relationships have to be mutually beneficial and healthy to both the parties.
Correct Answer True
Select The Blank
Question Goals organise the ideas that we have for our________
Correct Answer Future
Multiple Choice Multiple Answer
Question Memorandum differs from letter in
Correct Answer Memos are written in direct order than letters , In memos effect of words is not so
important as letters
Multiple Choice Multiple Answer
Question A head drawn too far backwards or stiffly held straight up indicates
Correct Answer Pride , Haughtiness
Select The Blank
Question The ________ should indicate what is contained in a message in one glance itself.
Correct Answer Subject
Multiple Choice Multiple Answer
Question Essential parts of business letters would be
Correct Answer Head address , Date , Outward number
Multiple Choice Multiple Answer
Question Examples of salutations would be
Correct Answer Dear sir , Respected Sir
Multiple Choice Multiple Answer
Question Examples for complimentary close would be
Correct Answer Yours truly , Yours faithfully
Multiple Choice Multiple Answer
Question Tools of planning are
Correct Answer Franklin planner , Day runner , Day times
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Select The Blank
Question Encoded ideas take the shape of ________
Correct Answer Message
Multiple Choice Multiple Answer
Question Ways to overcome laziness are
Correct Answer Using planner , Work away from home , Start early
Select The Blank
Question Written communication should be ________ to understand.
Correct Answer Easy
Multiple Choice Multiple Answer
Question Methods of presentation can be
Correct Answer Reading , Memorising presentation
Multiple Choice Single Answer
Question What is the most important part of any letter?
Correct Answer Body
Multiple Choice Single Answer
Question Motivation is :
Correct Answer Encouraging
True/False
Question It is not necessary to admit error when we are wrong
Correct Answer False
Multiple Choice Single Answer
Question It consists of the name and address of the person to whom the letter is being sent
Correct Answer Inside address
Multiple Choice Single Answer
Question Facial muscle is an instrument of
Correct Answer Communication
Match The Following
Question Correct Answer
Fear of risk Cause of stress
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Stress Positive and negative
Strain Continuous stress
Conviction Strong beliefs
Multiple Choice Single Answer
Question Brief eye contact means the person is
Correct Answer Nervous
True/False
Question Written communication is a two way process.
Correct Answer False
Select The Blank
Question A ________ is the core of business communication as it is an action oriented affair.
Correct Answer Feedback
True/False
Question All kinds of stress are negative
Correct Answer False
Select The Blank
Question No one can achieve his dreams with ________ energy and ideas.
Correct Answer Average
Multiple Choice Multiple Answer
Question People who do not have theit vision try to tell that your vision is
Correct Answer Impossible , Not achievable
Multiple Choice Single Answer
Question Which factor mostly affects business decisions
Correct Answer Information
Match The Following
Question Correct Answer
Inward address Receivers address
Head Address Senders Address
Written Communication Non- Direct communication
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Business letter legal evidence
Outward Number Further reference
Multiple Choice Single Answer
Question One of the most important characteristic of successful manager is that of
Correct Answer Vision
Multiple Choice Single Answer
Question The most important difference between two competitors dealing with the same product is the
way they treat their
Correct Answer Employees
Multiple Choice Multiple Answer
Question What is an attitude of Allness ?
Correct Answer Sophisticated role , Snap reactions , Fear
Multiple Choice Single Answer
Question Where is inside address written?
Correct Answer Below the outward number
Multiple Choice Single Answer
Question What type of communication can be used as a legal record which may be used in the court of
law ?
Correct Answer Written
Multiple Choice Multiple Answer
Question What is progress report?
Correct Answer It is a review of progress made on an activity , They may be formal or informal
True/False
Question All companies use printed memorandum stationary for processing memorandum.
Correct Answer False
Multiple Choice Multiple Answer
Question Policy memorandums and directives are
Correct Answer Messages which give work rules,procedures,instructions etc , Covers important
information
Multiple Choice Single Answer
Question Snap reactions, Apathetic listener and Defensiveness are types of
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Correct Answer Psychological barrier
True/False
Question Printing house journals maintain public relations within the organisation.
Correct Answer True
Multiple Choice Multiple Answer
Question A person without vision sees what is
Correct Answer Convenient , Immediate
Select The Blank
Question Lack of ________ causes stagnation and inertia
Correct Answer Flexibility
Multiple Choice Single Answer
Question If a person taps his feet/foot it would mean
Correct Answer Impatience
Multiple Choice Multiple Answer
Question Guides for the manager to analyse the problem and give response
Correct Answer Experience , Common sense
Multiple Choice Single Answer
Question Time management is
Correct Answer Self management
Multiple Choice Single Answer
Question What type of records are permanent for organisation?
Correct Answer Business letters
Match The Following
Question Correct Answer
Body recognises the stressor and prepares to fight Alarm stage
Work hard Not at the cost of family or health
Stop taking on more work To get rid of overload
Deeper coviction Stronger the person
Multiple Choice Single Answer
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Question End part of presentation contains
Correct Answer Summary of the whole
Multiple Choice Single Answer
Question To deveolp a win-win situation during communication , one should have
Correct Answer Discussions
Select The Blank
Question ________ is doing yesterday's work today
Correct Answer Procrastination
True/False
Question The shortcomings of oral communication has paved the way for use of written communication.
Correct Answer True
Multiple Choice Single Answer
Question What is meant by "Apathetic Listener"?
Correct Answer Communicatee has an attitude of closed mind
Multiple Choice Single Answer
Question What is meant by "Apathetic Listener"?
Correct Answer Receiver is psychologically dead to communicator
Select The Blank
Question Communication is the task of imparting ________
Correct Answer Information
Multiple Choice Multiple Answer
Question What is staff report?
Correct Answer It is a popular form of report , It differs from others in its organisation of its contents , It
arranges content in a fixed plan
True/False
Question House journals are used by organisations for public circulation.
Correct Answer False
Select The Blank
Question The best way in a positive relationship is to admit when you are ________.
Correct Answer Wrong
Multiple Choice Single Answer
Question To build a positive reputation among people, one has to take care of
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Correct Answer Relationships
Multiple Choice Multiple Answer
Question Following are the functions of Manager
Correct Answer Planning , Organising , Staffing
Select The Blank
Question ________ is an example of psychological noise
Correct Answer Egotism
Multiple Choice Single Answer
Question Man always tries to justify himself that means he is
Correct Answer Defensive
Select The Blank
Question ________ is vital for manager to take decisions
Correct Answer Information
True/False
Question Inside address consists of the name and address of the sender.
Correct Answer False
Match The Following
Question Correct Answer
Memorandum Memo
Proposals Invited
Subject Objective of letter
Salutation greeting
Post Script Post Scriptum
Select The Blank
Question Man who tries to justify himself is________
Correct Answer Defensive
True/False
Question Goals force us to plan ahead
Correct Answer True
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Select The Blank
Question When people don't know whether to believe what they are hearing or what they are seeing
they go with the ________
Correct Answer Body language
Multiple Choice Single Answer
Question The complimentary close is to say
Correct Answer Good bye
Multiple Choice Multiple Answer
Question Personal negative emotions which make it difficult to do our best are
Correct Answer Jealousy , Anger , Strife
Multiple Choice Single Answer
Question In business communication you can put the message in writing as
Correct Answer Options a and b
Multiple Choice Single Answer
Question Address means
Correct Answer How a person speaks to others
Multiple Choice Single Answer
Question Any signal that triggers the response of a receiver
Correct Answer Message
Select The Blank
Question The ________ is written as a formality in the body of the letter.
Correct Answer Closing paragraph
Multiple Choice Single Answer
Question It is the limited area on the web managed and paid for by an external advertiser or company
Correct Answer Micro site
Multiple Choice Single Answer
Question Appearance includes
Correct Answer Hair, cosmetics
Multiple Choice Multiple Answer
Question A person without vision sees
Correct Answer What is immediate , What is convenient
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Multiple Choice Multiple Answer
Question Communication is a process of which type
Correct Answer Ir-reversible , Two way
Select The Blank
Question A ________ posture shows rigidity in thought
Correct Answer Stiff
Select The Blank
Question ________is the positive enthusiasm for making the work exciting and fun
Correct Answer Verve
True/False
Question Written communication is two-way process
Correct Answer False
True/False
Question House journals are types of oral communication
Correct Answer False
Multiple Choice Multiple Answer
Question Stress at times works
Correct Answer As motivator , As positive
True/False
Question One way communication informs the receiver whereas two way communication is an
exchange of information
Correct Answer True
Multiple Choice Single Answer
Question What is meant by "Snap Reactions"
Correct Answer Hurried interpretations about the message being communicated
True/False
Question By trying to identify potential problems at the onset, it becomes possible to prevent many
more in near future
Correct Answer True
Select The Blank
Question The ________ number is essential to make entry in the register.
Correct Answer Outward
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True/False
Question Poor working condition of microphone, telephone etc are types of psychological barriers
Correct Answer False
Multiple Choice Single Answer
Question How we see failure is entirely a function of our
Correct Answer Attitude
Multiple Choice Multiple Answer
Question The matter in the memorandum may include
Correct Answer Procedures , Rules , Instructions
Multiple Choice Single Answer
Question This results in one person winning and the other losing
Correct Answer Arguments
Multiple Choice Single Answer
Question People are drawn to others naturally who
Correct Answer Help them
Multiple Choice Multiple Answer
Question Ectomorph means
Correct Answer Tall , Thin , Youthful
Multiple Choice Multiple Answer
Question The three step plans which will put our priorities into practice are
Correct Answer Evaluate , Eliminate , Estimate
Select The Blank
Question During negotiation one needs to control________
Correct Answer Emotions
Multiple Choice Single Answer
Question Ability to allow a person to develop a good relationship is
Correct Answer Learned
Match The Following
Question Correct Answer
Preoccupation Day dreaming
Negative emotion Defensiveness
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Emotional turmoil Emotions at stake
Procrastination Delaying work
Match The Following
Question Correct Answer
Unsuccessul They confuse activity to output
Practical person He knows how to get what he wants
Philosopher He knows what people ought to want
Goals It promotes enthusiasm in the organisation
Multiple Choice Multiple Answer
Question Various kinds of disease caused from stress
Correct Answer Heartbeat increase , Increase in perspiration , Slow digestion
Multiple Choice Multiple Answer
Question Argument means
Correct Answer Forcing your view point on others , Forceful attempt to change other's point of view
Multiple Choice Single Answer
Question It can be kept as a legal record
Correct Answer Written
True/False
Question you have risen in management structure
Correct Answer True
Multiple Choice Single Answer
Question The trump card during negotiation should be brought out at
Correct Answer At the crucial moment
Multiple Choice Multiple Answer
Question In order to realise new things one should
Correct Answer Be observant , Be willing to do new things , Look for ideas
Select The Blank
Question In a letter________ consists of name and address of the person or organisation to whom the
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letter is being sent to.
Correct Answer Inside address
Multiple Choice Multiple Answer
Question Information is
Correct Answer Gathered , Inferred , Heard
Multiple Choice Single Answer
Question Advantage of written communication is
Correct Answer Can be kept as a legal record
Multiple Choice Multiple Answer
Question What are macros?
Correct Answer It is a word processing feature , It formats the document
True/False
Question A report is made after thorough enquiry.
Correct Answer True
Multiple Choice Single Answer
Question It is the most convenient channel used by companies to increase sales revenue,reducing cost
of selling and promote customer satisfaction
Correct Answer Telecommunication
Select The Blank
Question Outer confidence will bring ________confidence.
Correct Answer Inner
Multiple Choice Single Answer
Question When we cross our legs or fold our arms across our chest while we talk, it would indicate that
Correct Answer Closing off communication
Select The Blank
Question People who focus their attention on ________ rarely build positive lasting relationships.
Correct Answer Themselves
Multiple Choice Multiple Answer
Question The areas which help you to develop a mindset are
Correct Answer Crystallize thinking , Develop sincere desire , Confidence
Select The Blank
Question ________ is a driving force and continues even after the mission statement is achieved
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Correct Answer Vision
Select The Blank
Question ________ are used to convey the key part of the message
Correct Answer Visual aids
Multiple Choice Single Answer
Question Body of the letter consists of
Correct Answer Main message
Multiple Choice Single Answer
Question One should look at the present with the eye towards
Correct Answer Future
Select The Blank
Question Memorandums are ________ letters.
Correct Answer Internal
Multiple Choice Multiple Answer
Question Memo is
Correct Answer It is an inter office communication , It is a routine type of communication , They are
direct written messages
Multiple Choice Single Answer
Question Most of what we experience emotionally is a result of the way we
Correct Answer Think
True/False
Question Successful people employ a strategy of priorities to manage their time
Correct Answer True
Multiple Choice Single Answer
Question It is the most important part of any letter
Correct Answer Body
Multiple Choice Multiple Answer
Question Mesomorph would mean
Correct Answer Strong , Muscular , Bony
Multiple Choice Multiple Answer
Question Taking advantage of others
Correct Answer Does no good in the long run , It is not a sign of good and positive relationship
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Multiple Choice Single Answer
Question A presentation for consideration of something is called
Correct Answer Proposal
Multiple Choice Multiple Answer
Question Resting your forearm on the table gives the impression of being
Correct Answer Distressed , Uninterested , Indifferent
Multiple Choice Multiple Answer
Question In less literal terms Vision is the ability to
Correct Answer Read between the lines , See opportunity
Select The Blank
Question ________ of the letter consists of main message.
Correct Answer Body
Multiple Choice Single Answer
Question The heading should be followed by number of names that are to receive the message in
Correct Answer Memo
True/False
Question Fat , round and soft body type would be endomorph
Correct Answer True
Multiple Choice Single Answer
Question The role of audio visual aids in presentations help in overcoming
Correct Answer Physical barrier
True/False
Question WWW is an electronic brochure for an organisation.
Correct Answer True
True/False
Question Charts,Film slides,transparencies are types of audio aids
Correct Answer True
Multiple Choice Multiple Answer
Question The body of the letter may be divided into
Correct Answer Opening Para , Main communication , Closing paragraph
Select The Blank
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Question Social scientist uses the term ________ to describe a wide range of ________ characteristics,
each of which helps express an attitude.
Correct Answer Paralanguage
Correct Answer Vocal
True/False
Question When you become a manger you can change things anddo things differently
Correct Answer True
Multiple Choice Multiple Answer
Question The importance of reports can be stated as under
Correct Answer Decision making , Performance evaluation
Multiple Choice Multiple Answer
Question Some of the functions of informal communication are
Correct Answer Supplementing , Contradicting , Confirming
Multiple Choice Multiple Answer
Question The different types of downward communication are
Correct Answer Job instructions , Indoctrination , Feedback information
True/False
Question Post Scripts should be used very frequently in letters
Correct Answer False
Select The Blank
Question Attractive ________ are used to improve the ________ of the organization
Correct Answer advertisements
Correct Answer sales
True/False
Question Face-to-face communication is the richest type of communication channel
Correct Answer True
Multiple Choice Multiple Answer
Question Grapevine becomes hyperactive when the following factors prevail
Correct Answer Feeling of certainty , Feeling of adequacy
Multiple Choice Single Answer
Question Various body movements supplement it
Correct Answer Talking
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Multiple Choice Multiple Answer
Question The first step for setting goals is
Correct Answer Identify your vision , Develop statement of purpose , Evaluate plans
Select The Blank
Question When there comes opposition to your vision be ________ and try to have an unsinkable
________ attitude.
Correct Answer prepared
Correct Answer positive
Select The Blank
Question People normally view future ________ by past successes or ________.
Correct Answer possibilities
Correct Answer failures
Select The Blank
Question The ________ of our relationships with our boss, co-workers etc. are largely ________ for our
success or failure in business.
Correct Answer quality
Correct Answer responsible
Multiple Choice Single Answer
Question Informal meeting
Correct Answer Options b and c
Multiple Choice Single Answer
Question These are the things you desire to accomplish in five to ten years
Correct Answer Intermediate goals
Multiple Choice Single Answer
Question Effective communication is dependent on
Correct Answer Knowledge of receiver
Select The Blank
Question The minutes help to hold participants to their ________ and turn their promises into
________.
Correct Answer responsibility
Correct Answer action
True/False
Question Goal setting is a one time activity
Correct Answer False
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True/False
Question In the resistance stage your body prepares for the stressor and prepares to fight or flight
Correct Answer False
Multiple Choice Single Answer
Question The biggest most valuable asset any company has is its
Correct Answer People
Multiple Choice Single Answer
Question This technology replaces face-to-face meetings by allowing individuals to work on documents
that are shared via computer
Correct Answer Document of computer conferencing
Multiple Choice Single Answer
Question A manager should take a
Correct Answer Long term view
True/False
Question Human body reacts to stress in 3 stages
Correct Answer True
Multiple Choice Multiple Answer
Question These always boost the morale of the workers
Correct Answer Discussions , Training , Meeting
Multiple Choice Single Answer
Question The list of items that is to be covered to achieve the goals of the meetings
Correct Answer Agenda
Multiple Choice Multiple Answer
Question The Head address includes
Correct Answer Tel no. , Name of organization
Match The Following
Question Correct Answer
Body language is the most visible Aspect of communication
and therefore helps the receiver of the message to decode the message
Since body language is non- Verbal communication it cannot be wholly relied on
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People belonging to different Culture send out different body signals
True/False
Question Upward communication is communication from superior to subordinates
Correct Answer False
Multiple Choice Single Answer
Question Goals can be identified by
Correct Answer Options b and c
Select The Blank
Question It is possible to ________ the business of organizations by sending business ________; it also
helps in promoting sales of the organization.
Correct Answer increase
Correct Answer letters
Multiple Choice Multiple Answer
Question If the eye contact is brief or we take our eyes off the person soon indicates
Correct Answer Nervousness , Embarrassment
Multiple Choice Single Answer
Question B2B
Correct Answer Business to Business
Multiple Choice Single Answer
Question The pattern of busines letter is called
Correct Answer Layout
True/False
Question The formality requirement of proposals are always the same.
Correct Answer False
Multiple Choice Single Answer
Question Printing of house journal responsibility generally lies with the
Correct Answer Human resource department
Multiple Choice Single Answer
Question It can be created by using templates or macros
Correct Answer Memorandum
Multiple Choice Single Answer
Question The middle part of presentation contains
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Correct Answer Main body is broken into points
Multiple Choice Single Answer
Question Message in a communication should be
Correct Answer Brief
Select The Blank
Question To prevent stress one should develop a proper ________
Correct Answer Perspective
Select The Blank
Question Whatever we feel deep within ourselves is immediately reflected in the ________
Correct Answer Face
True/False
Question Memorandums do not require preliminary explanation , justification and persuasive strategy.
Correct Answer True
True/False
Question The whole concept of achieving success begins with how you think
Correct Answer True
Match The Following
Question Correct Answer
Effective communication is dependent on the knowledge level of the receiver
Two way communication establishes and builds lasting relationships
Feedback message the core part of business communication which is an action oriented affair
Oneway communication it infoms the receiver
Multiple Choice Multiple Answer
Question Endomorph would mean
Correct Answer Fat , Round , Soft
Multiple Choice Single Answer
Question What is " Content message"?
Correct Answer Information about topic under discussion
True/False
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Question Success is achieved by men and women of caution.
Correct Answer False
Multiple Choice Multiple Answer
Question Mechanical barriers in communication includes
Correct Answer Bad telephone connection , Whistling loudspeakers
Multiple Choice Multiple Answer
Question Areas where we can set goals are
Correct Answer Personal development , Physical development , Professional accomplishment
Match The Following
Question Correct Answer
People The average executive spends 3/4 day dealing with them
Learned It is the ability that allows a peson to develop good relations
Mutually beneficial Relationships are positive and healthy due to this
Multiple Choice Single Answer
Question In India we use which method for writing the date
Correct Answer British
Multiple Choice Multiple Answer
Question House journals
Correct Answer Its a private circulation in the organisation , It contains details regarding achievements
of staff , It contains details about achievement of company's future projects etc
True/False
Question If a person tries to keep all his options open while pursuing his vision he will not make
progress.
Correct Answer True
True/False
Question The simplest proposal resembles memorandum.
Correct Answer True
Select The Blank
Question We should learn to prevent stress from becoming ________
Correct Answer Distress
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Select The Blank
Question Stress is called the mother of ________
Correct Answer Achievements
True/False
Question Manager communicates the vision of the company to his team mates
Correct Answer True
True/False
Question Goals promote enthusiasm in an organisation
Correct Answer True
True/False
Question There will be confusion and discomfort if speech and gestures are properly coordinated
Correct Answer False
Multiple Choice Single Answer
Question What type of letters are useful in collecting dues from customer?
Correct Answer Business letters
Multiple Choice Single Answer
Question Stress becomes strain when it is
Correct Answer Continuous
Multiple Choice Multiple Answer
Question The vision should be based on
Correct Answer Talents and dreams ,Hopes and passion
Multiple Choice Single Answer
Question The most valuable asset of a company is
Correct Answer People
Multiple Choice Multiple Answer
Question The different kinds of stress are :-
Correct Answer Positive , Negative , Unavoidable
Multiple Choice Multiple Answer
Question Agenda is prepared by :-
Correct Answer Secretary , Chairman
Match The Following
Question Correct Answer
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The handshake that conveys confidence is Firm and dry
Pounding the fist on table Anger
Kind of non verbal communication Eye contact
Clothing , hair, jewellery, cosmetics Appearance
Select The Blank
Question The first and foremost function of a presentation is to convey ________.
Correct Answer Information
Multiple Choice Single Answer
Question Every moment you waste in pre-occupation is a moment you steal from :-
Correct Answer Productivity
Multiple Choice Multiple Answer
Question As per Newman and Summer Communication is the Exchange of :-
Correct Answer Facts , Opinion , Emotions
True/False
Question In business organizations barriers arise because of setup.
Correct Answer True
Multiple Choice Single Answer
Question Instant Messaging (IM) is :-
Correct Answer The real time communication that takes place among users who are logged on to the
computer at the same time
Select The Blank
Question Written communication is not useful where the people are________.
Correct Answer Illiterate
Multiple Choice Multiple Answer
Question Goals give us a sense of :-
Correct Answer Purpose , Tangible target
Multiple Choice Multiple Answer
Question When there is lack of perspective, one should :-
Correct Answer See things from a different point of view , Look at the present with an eye towards
future , Study other cultures
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Multiple Choice Single Answer
Question Time limits of the meeting should be announced at the :-
Correct Answer Beginning
Multiple Choice Single Answer
Question "Defensiveness" means :-
Correct Answer Receiver trying to justify himself
True/False
Question Mission must be tough but achievable and must be possible to tell when it has been achieved.
Correct Answer True
True/False
Question Feedback is immediate in business organization.
Correct Answer True
Multiple Choice Multiple Answer
Question What are the principles of Effective communication ?
Correct Answer Clarity of objective , Selection of media , Feedback
Multiple Choice Single Answer
Question What percentage of managerial time is spent on communication ?
Correct Answer 61 to 75%
Multiple Choice Multiple Answer
Question Body language refers to :-
Correct Answer Gestures , Facial expressions , Body movements
True/False
Question No visual aid should be kept on for too long.
Correct Answer True
Select The Blank
Question The ________ body of the presentation should be broken into short and clear units.
Correct Answer Main
Multiple Choice Single Answer
Question Public relations is maintained by printing :-
Correct Answer House journals
Select The Blank
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Question Quality of ________ determines the success of the meeting.
Correct Answer Communication
Select The Blank
Question In a letter________ consists of name and address of the person or organization to whom the
letter is being sent to.
Correct Answer Inside address
Select The Blank
Question In the body of the message________ paragraph attracts the attention of the reader.
Correct Answer Opening
Select The Blank
Question A ________ communication establishes and builds lasting relationships between people.
Correct Answer Two way
True/False
Question Vision has nothing to do with prediction but everything to do with hope.
Correct Answer True
True/False
Question Technical language should not be used while writing the minutes of the meeting.
Correct Answer True
Multiple Choice Multiple Answer
Question Inside address contains :-
Correct Answer Name, address, telephone number of the receiver of the letter , The address which is
put on the envelope
Multiple Choice Multiple Answer
Question Types of written communication are :-
Correct Answer Letters , Memos , Reports
Multiple Choice Single Answer
Question The first step to become a great manager is to have :-
Correct Answer Common sense
True/False
Question Delegation is the special ability to recognize your own special abilities and limitations.
Correct Answer True
True/False
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Question One party is more than enough to have negotiation.
Correct Answer False
Multiple Choice Multiple Answer
Question Ways to deal with procrastination effectively are :-
Correct Answer Delegate task to others , Develop discipline , Determine whether given task is absolutely
necessary
Multiple Choice Multiple Answer
Question The broad purpose of a meeting is to :-
Correct Answer Inform , Persuade , Instruct
Multiple Choice Single Answer
Question Communication is a :-
Correct Answer Continuous process
Multiple Choice Multiple Answer
Question Which kind of attitude lets you see limitless opportunities around you?
Correct Answer Positive mental attitude , Determination to overcome failure
TO BE ANSWERED
A manager acts as a protector for his team
True / False
This is like the warehouse in electronic market
a) Web page
b) Server
c) Website
d) Catalogue
Visual aids are used to emphasize the most vital points of the presentation
True / False
Strong Self-Management Competence' means
a) You are principled
b) You are focussed on results
c) You are selective in what you do
d) You are liberator of ideas
A person tends to break another person's trust when
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a) The person is inconsistent
b) His words and action do not match
c) He loses credibility
d) He is insane
The goal pyramid is made of six sections
True / False
It makes communication easier
a) Being friendly
b) Arrogant
c) Cooperative
d) Angry
The largest single cost in most businesses is Premises / Assets / Infrastructure / People
Tension / Stress / Strain / Distress can prompt people to find a better way of doing things
1. Physical noise helps to complete the communication cycle
2. Noise and communication are two sides of the same coin
3. Relational Message One of the greatest sources of communication failure
4. Motivation means to convince others
The external sounds that distract the comunicator
It indicates how sender and receiver feel about each other
The most important function of the manager is
a) Instructing
b) Motivating
c) Leading
d) Supervising
When there is lack of perspective one should
a) See things from a different point of view
b) Look at the present with an eye towards future
c) Study Geography
d) Study other cultures
What should go together ?
a) Gesture and speech
b) Gesture and expression
c) Gesture and movement
d) Gesture and Behaviour
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What are the principles of Effective communication ?
a) Clarity of objective
b) Selection of media
c) Feedback
d) Noise
Vision is the ability to see future in a
a) Mystical way
b) Prophetic way
c) Imaginative way
d) Practical way
Only 8 / 5 / 20 / 10 percent of worries are considered as cause of concern
What is said to be the heart of a business letter?
a) Subject
b) Head address
c) Body of the letter
d) Enclosures
Risk Second stage of stress
Resistance stage Repairs damage
Diseases of stress Threat
Alarm stage Mental illness
First stage of stress
Third stage
Working away from home makes it easier to focus on our job
True / False
This is a letter written inside the organisation?
a) Reports
b) Audit report
c) Memorandum
d) Application
Visual aids should be well fitted in the presentation
True / False
When stress becomes Less / Strain / Tension / More it is harmful
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prevent stress one should develop a proper Way Perspective Perception Vision
Many speakers write and learn entire speeches in Writing Extempore Reading Memorize type of
presentation
Often the desire to meet a need can fuel a
Vision
Business
Communication
Understanding
Mission of an organisation should be easily achievable
True
False
A common fallacy about manager is that he must be
Loud
Flambuoyant
Drinker
Quiet and modest
Status manifests itself subtly in a relaxed posture and way of interacting
True
False
Feedback is immediate in busines organization
True
False
Vision is a nebulous thing which is
hard to pin down
Hard to define
difficult to communicate
at times impractical
Different types of memorandums would be
Direct memo
Parallel memo
Indirect
Linear memo
Meeting should be carried on as long as required for discussion.
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True /False
Projective listener is :-
He gives time and patience to listen to speaker
He tries to probe the feelings and emotions of the speaker
He tries to positively understand the views of speaker
The listener does not show interest in the subject with a preconceived notion that it is difficult to
understand
Intimate distance is rarely appropriate in business dealings.
True /False
A high score in Systematic Problem-Solving Process indicates :-
You are analytical
You are focused on results
You are selective in what you do
You are liberator of ideas
What is projection?
It is the way in which we individually interpret messages from other people or resources
It is a process in which a general impression which is favourable or unfavourable is used by judges to
evaluate specific traits
It is tending to attribute one's own undesirable personal traits to another.
It is generalising about a class or people or events that is widely held by a given culture.
The official record of the proceedings and decision of the meeting is called Agenda/ Review/ Minutes/
Summary.
Emphatic/ Fake/ Projective/ Sympathetic is also called listening by third ear.
1. Minutes are written soon after the meeting so that 1. Clarify and not to puzzle the reader
2. Minutes of a meeting are a proof that it took place 2. Strives for agreement, controls men and time
3. Minutes of a meeting should be 3. It helps to hold participants to their promises
4. The aim of minutes of a meeting is to 4. Uphold correct procedure, strive for agreement and minimize
conflict between group members
5. Events are fresh in the mind and acts as a future reference
6. Clear and objective
Prescience means :-
Knowledge of the past
Knowledge about the future
Knowledge of external events
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Knowledge of events within the company
BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS
1. Choose the correct answer.
The most important function of the manager is :-
a) Instructing
b) Motivating
c) Leading
d) Supervising
Ans. B
2. Choose the correct answer.
Brief eye contact means the person is :-
a) Surprised or excited
b) Angry
c) Intense interest
d) Nervous
Ans. D
3. Vision is an idea about how your present should be.
a) true
b) false
Ans. B
4. Goals keep our ________ straight.
Ans. Priorities
5. Choose all that apply.
Which kind of attitude lets you see limitless opportunities around you?
a)____ Options
b)____ Positive mental attitude
c)____ Determination to overcome failure
Ans. B,c
6. _____________is also called listening by third ear.
a)Emphatic b)Fake c)Projective d)Sympathetic
Ans. Emphatic
7. In literal terms, Vision is the ability to see ___________objects.
a)Psychological b)Physical c)Imaginary d)Mental
Ans. Physical
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8. A transparency should have ___________lines
a)25-30 b)20-25 c)15-20 d)30-35
Ans. 25-30
9. The shortcomings of oral communication has paved the way for use of written
communication.
a) true
b) false
Ans. A
10 Choose all that apply.
Channel is the :-
a)____ Method for delivering message
b)____ Medium for delivering message
c)____ Method for decoding
d)____ Method for encoding.
Ans. A,b
11. Match the following:
1. To avoid unexpected delays (4) 1. Delegate
2. 10 % of time is lost every year (6) 2. Non-essential
3. Tasks to be given to others (1) 3. Empowerment
4. Getting rid of tasks which are (2) 4. Planning
5. Procrastination
6. Misplaced items
12. House journals are a type of oral communication.
a) true
b) false
Ans. B
13. Choose the correct answer.
After receiving the message a communicatee :-
a) Interprets
b) Encode
c) Decode
d) Responds
Ans. A
14. To prevent stress one should develop a proper ______________.
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a)Vision b)Way c)Perception d)Perspective
Ans. Perspective
15. Choose all that apply
Factors important for successful negotiation are :-
a)____ Trust/distrust between the parties
b)____ Each part to be communicated clearly between parties
c)____ Personalities of people do not matter
d)____ Goals and interest of the parties
Ans. A,b,d
16. Choose all that apply
Some of the strategies to prevent stress from becoming distress are :-
a)____ Ignore it
b)____ Develop proper perspective
c)____ Work in areas of strength
d)____ Avoid ratrace
Ans. B,c,d
17. Choose the correct answer.
The first step to become a great manager is to have :-
a) Positive attitude
b) Good Knowledge
c) Common sense
d) Planning
Ans. C
18. Choose all that apply
Endomorph would mean :-
a)____ Fat
b)____ Muscular
c)____ Round
d)____ Soft
Ans. A,c,d
19. Choose the correct answer.
Time limits of the meeting should be announced at the :-
a) Beginning
b) End
c) In between
d) Not required
Ans. A
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20. Choose the correct answer.
This is like the warehouse in electronic market :-
a) Web page
b) Server
c) Website
d) Catalogue
Ans. B
21. Choose the correct answer.
Review means :-
a) Starting the business activity
b) Setting the date to start a new activity
c) Interpreting the results to form a strategy
d) Working on the feedback
Ans. C
22. The missing step in Software lifecycle is Analysis, ____, Coding and Implementation.
a)Maintenance b)Assimilation c)Design d)Coordination
Ans.
23. The first and foremost function of a presentation is to convey ________.
Ans. Information
24. Choose the correct answer.
It is very useful in collecting dues from customers:-
a) Reports
b) House journals
c) Business letters
d) Agenda and minutes
Ans. C
25. Memorandums are usually initiated by the writer rather than signed.
a) true
b) false
Ans. A
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26. Choose the correct answer.
Health related worries are about :-
Ans. 0.1
27. Match the following:
1. Manager (3) 1. Mission
2. Review (5) 2. Vision
3. Goals (2) 3. Leadership
4. Verve (6) 4. Accomplishments
5. Analyze
6. Positive enthusiasm
28. Choose all that apply
Merits of grapevine are :-
a)____ Speedy transmission
b)____ Slow transmission
c)____ Feedback value
d)____ Support to other channels
Ans. A,c,d
29. Our __________has the potential to limit us.
a)Future b)Past c)Present d)Time
Ans. Past
30. Choose the correct answer.
If a particular communication is governed by some norms and regulations it is called :-
a) External information
b) Business
c) Culture
d) Parallel information
Ans. B
31. The best way in a positive relationship is to admit when you are __________.
a)Right b)Unbiased c)Wrong d)Neutral
Ans. Wrong
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32. Choose all that apply
What are the principles of Effective communication ?
a)____ Clarity of objective
b)____ Selection of media
c)____ Feedback
d)____ Noise
Ans. A,b,c
33. Choose all that apply
The three stages of stress are :-
a)____ Alarm stage
b)____ Relaxed stage
c)____ Resistance stage
d)____ Exhaustion stage
Ans. A,c,d
34. It is possible to play fast and loose with words but it is much more difficult with
gestures.
a) true
b) false
Ans. A
35. Choose all that apply
What is an attitude of Allness ?
a)____ Sophisticated role
b)____ Snap reactions
c)____ Fear
d)____ Smeared ink in newspaper
Ans. A,b,c
36. Choose the correct answer.
Message in a communication should be :-
a) Long
b) Brief
c) Complex
d) Confusing
Ans. B
37. Choose all that apply
Functions of informal communicaton are :-
a)____ Supplementing
b)____ Contradicting
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c)____ Confirming
d)____ Instructing
Ans. A,b,c
38. In a Negotiation both the parties have pre-determined goals.
a) true
b) false
Ans. A
39. Choose all that apply
Vision often emerges as a part of the unique circumstances of a person's life such as :-
a)____ Cultural background
b)____ Political background
c)____ Age and personality
d)____ Psychological state
Ans. A,b,c
40. In _____________, the listener tends to listen to some topics and omits others.
a)Attentiveness b)Abstracting c)Adaptation d)Allness
Ans. Abstracting
41. Horizontal communication is between superiors and subordinates.
a) true
b) false
Ans. B
42. We have less than one fifth of our total time as working time.
a) true
b) false
Ans. A
43. Choose all that apply
Methods of presentation can be :-
a)____ Writing
b)____ Reading
c)____ Memorizing presentation
d)____ Extempore
Ans. B,c
44. Choose the correct answer.
To Address means :-
a) How a person speaks to others
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b) The place where a person stays
c) Appearance
d) Politeness
Ans. A
45. Choose the correct answer.
Steps for writing for formal meetings are :-
a) Minutes, agenda, follow up, meeting
b) Agenda, meeting, minutes, follow up
c) Follow up, agenda, minutes, meeting
d) Meeting, follow up, agenda, minutes
Ans. B
46. Choose all that apply
Resisting, defending and debating before the other party gets the chance to explain,
raises :-
a)____ Negative attitude
b)____ Barrier to communication
c)____ Source of communication
d)____ Signs of healthy communication
Ans.
47. Choose the correct answer.
This number can be used in further correspondence for ready reference.
a) Telephone no
b) Pin code
c) Outward
d) Cell no.
Ans. C
48. Working away from home makes it easier to focus on our job.
a) true
b) false
Ans. A
49. Encoded ideas take the shape of _____________.
a)Symbols b)Message c)Feedback d)Reply
Ans. Message
50. Poor working condition of microphone, telephone etc are types of psychological
barriers.
a) true
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b) false
Ans. B
BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS 1. Getting organized is the solution for not
wasting time on lost items. a) trueb) falseAns. 2. Match the following:1. Goals () 1. Periodic2. Activity ()
2. Building blocks of success3. Purpose statement () 3. Output4. Long-term goals () 4. Goal setting5.
Achieves lifelong goals6. Achievement3. Choose all that apply. The vision should be based on :-a)____
Talents and dreamsb)____ Hopes and passionc)____ Knowledged)____ UnderstandingAns. 4. When
people don't know whether to believe what they are hearing or what they are seeing they go with
the_____________.Ans. 5. The scope of vision depends upon how high you have risen in management
structure.a) trueb) falseAns. 6. Choose all that apply. Holding your head high would be sign of :-a)____
Honourb)____ Confidencec)____ Discomfortd)____ Self-respectAns. 7. Choose all that apply. Resting
your forearm on the table gives the impression of being :-a)____ Distressedb)____ Uninterestedc)____
Indifferentd)____ InterestedAns. 8. The whole concept of achieving success begins with how you
think.a) trueb) falseAns. 9. In a Negotiation both the parties have pre-determined goals.a) trueb)
falseAns. 10. Choose the correct answer. The most effective way of communicationa) Verbalb) Writtenc)
Visuald) All of aboveAns. 11. ______________can prompt people to find a better way of doing
things.Ans. 12. Match the following:1. Achievers () 1. Take care of men and then money2. Success () 2.
Look for area of agreement3. Advantage () 3. Avoid arguments4. Positive relationship () 4. Listen to
others5. Does not help in the long run6. Dealing with people13. Beginnings of uninvited proposals
should be good as to interest the receiver.a) trueb) falseAns. 14. Choose the correct answer. It can be
used as legal record which may be used in the court of lawa) Written communicationb) Verbal
communicationc) Oral communicationd) Options b and c Ans.15. Choose all that apply. Parts of voice
quality are :-a)____ Pitchb)____ Speedc)____ Volumed)____ Distance15Ans. 16. The largest single cost
in most businesses is ____________.Ans. 17. Choose all that apply. The six P's to guide a meeting are :-
a)____ Purpose and participantsb)____ Pre-requisites and planningc)____ Preparation and
procedured)____ Performance and post mortem Ans. A,c,d18. It is said that Indians are good Planners
but bad ______________. Ans. 19. Choose the correct answer. Advantage of effective listening is :-a)
Take lot of notes while listening to speakerb) Distract the speakerc) Exercise mental disciplined) Do not
use extra time to evaluate speaker's speech Ans.20. Goals keep our ____________straight.Ans. 21.
Choose the correct answer. Turning your vision into reality is :-a) Instantaneousb) Takes timec) Fastd) A
processAns. 22. ____________is the positive enthusiasm for making the work exciting and
enjoyable.Ans. 23. Planning ahead will eliminate the wastage of time due to unexpected delays . a)
trueb) falseAns. 24. Choose the correct answer.Advantage of verbal communication is :-a) Speedy
communicationb) Ambiguousc) Misunderstandingd) No written recod Ans. 25. Choose the correct
answer.What percentage of managerial time is spent on communication ?a) 31 to 45%b) 47 to 60%c) 61
to 75%d) 76 to 90%Ans. 26. During negotiation one needs to control __________.Ans. 27. Once the
vision is identified it has to be i llustrated with a concrete goal called _____.Ans. 28. Choose the correct
answer.A high score in Systematic Problem-Solving Process indicates :-a) You are analyticalb) You are
focused on resultsc) You are selective in what you dod) You are liberator of ideas Ans. 29. A goal which is
not measurable increases motivation. a) trueb) falseAns. 30. Choose the correct answer.What is
informal communication?a) It takes place within prescribed organisational work arrangementsb) It is not
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defined by the organisation's structural hierarchyc) It flows downward from a manager tp
subordinatesd) It flows upward from employees to manager.Ans. 31. Choose the correct answer.Written
communication is aa) Direct Communicationb) Non-Direct Communicationc) Parallel communicationd)
None of above31Ans. 32. The basic function of any business organization is planning, organizing,
staffing, directing and controlling.a) trueb) falseAns. 33. Choose all that apply. Proposal is :-a)____ A
presentation for consideration of somethingb)____ Appeals or bids for grants, donations etcc)____
Observation about somethingd)____ It contains technical details Ans. 34. Choose the correct answer.
What is meant by agenda?a) Organizations follow generally accepted rules in a meetingb) The subject of
the meetingc) The official record of the meetingd) It is about time goals Ans. 35. Choose the correct
answer. Two out of three customers are lost by a store because they are :-a) Satisfied by the servicesb)
Dis-satisfied with the servicec) Not satisfied with productd) Not satisfied with variety of products Ans.
36. We have less than one fifth of our total time as working time.a) trueb) falseAns. 37. Choose all that
apply. A common fallacy about manager is that he must be :-a)____ Loudb)____ Flamboyantc)____
Drinkerd)____ Quiet and modest 37Ans. 38. Choose the correct answer. Positive service helps to build
positive :-a) Productb) Relationshipsc) Attituded) VisionAns. 39. In the body of the message
___________paragraph attracts the attention of the reader.Ans. 40. Choose all that apply. Ways to
overcome laziness are :-a)____ Using plannerb)____ Work away from homec)____ Start earlyd)____
Empowerment Ans. 41. Choose all that apply. Vision is a nebulous thing which is :-a)____ Hard to pin
downb)____ Hard to definec)____ Difficult to communicated)____ At times impracticalAns. 42. Choose
the correct answer. Barrier for written communication can bea) Soundb) Physical disturbancec)
Language d) All of aboveAns. 43. Choose the correct answer. Which type of grapevine chain is often
used when information regarding an interesting but no-job related nature is being conveyed?a)
Clusterb) Probabilityc) Gossipd) Single strand Ans. 44. Choose all that apply. What is House journals?
a)____ Its a private circulation in the organizationb)____ It contains details regarding achievements of
staffc)____ It contains details about achievement of company's future projects etcd)____ It is an in-
house magazineAns. 45. Match the following:1. Subject () 1. Memo2. Salutation () 2. Objective of letter3.
Post Script () 3. Invited4. Memorandum () 4. Post Scriptum5. Proposals () 5. greeting46. Choose all that
apply. Endomorph would mean :- a)____ Fatb)____ Muscular c)____ Roundd)____ SoftAns. 47. Choose
all that apply. Functions of downward communication are :-a)____ Job instructionsb)____
Indoctrinationc)____ Feedback informationd)____ Communication between co-workersAns. 48. Choose
the correct answer. "Linguistic barriers" are created due to :-a) Defective devicesb) Difference in
languagec) Snap reactions of listenerd) Frame of mindAns. 49. Choose the correct answer. It is very
useful in collecting dues from customersa) Reportsb) House journalsc) Business lettersd) Agenda and
minutes Ans. C
·
BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS
1. Choose all that apply.
Memorandum differs from letter in :-
a)___ It is an electronic platform
b)___ In memos effect of words is not so important as letters
c)___ Letters are more positive than memos
d)___ Memos are difficult to write as compared to letters
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Ans. A,b
2. __________are used to convey the key part of the message.
Ans. Visual aids
3. Choose all that apply.
What is extranet?
a)___ It is an electronic platform
b)___ It sends purchase order to suppliers through this channel
c)___ It is also called as E-commerce
d)___ This concept is called supply chain management
Ans. A,b,d
4. Choose all that apply.
Obstacles to good listenning are :-
a)___ Prejudice
b)___ Bias
c)___ Sound
d)___ Pre conceived ideas
Ans. A,b,d
5. Choose the correct answer.
Every moment you waste in pre-occupation is a moment you steal from :-
a) Activity
b) Productivity
c) Leisure
d) Pleasure
Ans. A
6. Choose the correct answer.
The personalities of people involved in negotiation also depends on it's :-
a) Success
b) Failure
c) Process
d) Procedure
Ans. A
7. Choose the correct answer.
The pattern of business letter is called :-
a) Layout
b) Layin
c) Top-lay
d) Bottom-lay
Ans. A
8. Human body reacts to stress in two stages.
a) true
b) false
Ans. A
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9. Choose the correct answer.
What type of letters are useful in collecting dues from customer?
a) Reports
b) House journals
c) Business letters
d) Agenda and minutes
Ans. C
10. Grapevine draws the employees of an organisation near to each other, thus keeping
the organisation intact as a social entity.
a) true
b) false
Ans. A
11. Choose all that apply.
These are the print material :-
a)____ Direct mailers
b)____ Catalogues
c)____ Video conferencing
d)____ Folders
Ans. A,b,d
12. _________helps to promote sales of organization.
Ans. Advertisement
13. Choose all that apply.
Vision often emerges as a part of the unique circumstances of a person's life such as :-
a)____ Cultural background
b)____ Political background
c)____ Age and personality
d)____ Psychological state
Ans. A,b,c
14. Choose all that apply.
Wisdom lies in :-
a)____ Accepting your mistakes
b)____ Apologize but do not demand from others
c)____ Think over the actions performed
d)____ Talk first and then listen
Ans. A,b,c
15. In formal meetings ___________are kept by secretary that provides summary.
Ans. Minutes
16. Choose all that apply
The meeting should not be held until it is :-
a)____ Cost effective
b)____ Formal
c)____ Informal
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d)____ Absolutely necessary
Ans. A,d
17. Choose the correct answer.
Values are :-
a) Positive enthusiasm to make work fun
b) A negative attitude
c) Unifying code of practice which enhances cooperation
d) The accomplishments of the team
Ans. C
18. Choose the correct answer.
Vision is the ability to see opportunities.
a) true
b) false
Ans. A
19. Match the following:
1. Opposite of procrastination is (4) 1. Some people act too soon
2. Ways to prevent interruption (5) 2. Time
3. Time management technique (3) 3. To know and list priorities
4. It can't be used once it is lost (2) 4. To solve a problem without
complete information
5. To put someone between you
and the people
6. Values are based on talent,
abilities
20. The concept of achieving success begins with ______________mental attitude.
Ans. Positive
21. Match the following:
1. Pounding the fist on table (2) 1. Body language
2. Kind of non verbal communication (5) 2. Anger
3. Clothing , hair, jewellery, cosmetics (6) 3. Firm and dry
4. The handshake that conveys
confidence is (3) 4. Inner nature
5. Eye contact
6. Appearance
22. Body of a letter is divided into __________parts.
Ans. 3
23. Choose the correct answer.
Which technology allows individuals to work on documents that are shared via
computer?
a) Tele conferencing
b) Video conferencing
c) Computer conferencing
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d) Audio conferencing
Ans. C
24. Choose the correct answer.
Getting rid of non-essential task is one of the keys to :-
a) Management
b) Effective time management
c) Saving energy
d) Wastage of time
Ans. B
25. Hearing disorders or illness etc fall into the category of __________noise.
Ans.
26. Choose the correct answer.
What is meant by " Social context"?
a) It is the way in which time influences interaction
b) It refers to the way in which the nature of relationship between
communication, as well as who is present
c) It refers to the way the environment affects communication
d) It refers to the ethnic or national background of sender/receiver that affects
communication
Ans. B
27. All kinds of stress can be avoided.
a) true
b) false
Ans. B
28. Choose all that apply
What is House journals?
a)____ Its a private circulation in the organization
b)____ It contains details regarding achievements of staff
c)____ It contains details about achievement of company's future projects etc
d)____ It is an in-house magazine
Ans. A,b,c
29. Choose all that apply
What is B2B?
a)____ Activities conducted on this are higher than B2C by 15-20 times
b)____ It is business to business
c)____ It is E-commerce
d)____ It is an internet domain
Ans. A,b,d
30. There will be confusion and discomfort if speech and gestures are properly
coordinated.
a) true
b) false
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Ans. B
31. Snap reaction is a type of physical barrier.
a) true
b) false
Ans. B
32. __________listener gives time and patience to listen to the speaker.
Ans. Sympathetic
33. ___________means fitting a message to specific receiver.
Ans.
34. Charts, Film slides, transparencies are types of audio aids.
a) true
b) false
Ans. B
35. Choose the correct answer.
Instant Messaging (IM) is :-
a) The real time communication that takes place among users who are logged
on to the computer at the same time
b) The instant transmission of written messages on computers that are linked
together
c) That it allows transmission of documents through a machine over telephone
lines
d) A network that uses internet among employees of the organisation
Ans. A
36. Choose the correct answer.
Written communication is a
a) Direct Communication
b) Non-Direct Communication
c) Parallel communication
d) None of above
Ans. B
37. Choose the correct answer.
Man always tries to justify himself that means he is :-
a) Offensive
b) Defensive
c) Apathetic
d) Sympathetic
Ans. B
38. Once the vision is identified it has to be illustrated with a concrete goal called______
Ans. Mission
39. Task coordination, problem solving, sharing information are purposes served by
downward communication.
a) true
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b) false
Ans. B
40. Choose all that apply
When there is lack of perspective, one should :-
a)____ See things from a different point of view
b)____ Look at the present with an eye towards future
c)____ Study Geography
d)____ Study other cultures
Ans. A,b,d
41. Choose the correct answer.
Personal and negative emotions which make it difficult to do our best are :-
a) Jealousy
b) Anger
c) Strife
d) Happiness
Ans. A,b,c
42. Choose all that apply
To build good relations one needs to :-
a)____ Keep focus on himself
b)____ Self centered
c)____ Focus on others
d)____ Welcome the disagreement
Ans. C,d
43. The manager has access to information and___________.
Ans. Material
44. Choose the correct answer.
We waste our time that we could spend productively due to :-
a) Positive emotions
b) Negative emotions
c) Passive emotions
d) Active emotions
Ans.
45. Choose the correct answer.
The most effective way of communication
a) Verbal
b) Written
c) Visual
d) All of above
Ans. B
46. Goals give __________target to shoot for.
Ans. Tangible
47. Poor eyes limit your deeds.
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a) true
b) false
Ans. B
48. Delegation is the special ability to recognize your own special abilities and
limitations.
a) true
b) false
Ans. A
49. A ________ posture shows rigidity in thought.
Ans. Stiff
BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS
1. Choose all that apply.
Resting your forearm on the table gives the impression of being :-
a)___ Distressed
b)___ Uninterested
c)___ Indifferent
d)___ Interested
Ans. A,b,c
2. __________ are the building blocks for success.
Ans. Goals
3. ____________means that the future must be seen and communicated to the team.
Ans. Vision
4. Choose all that apply.
Which of the following is applicable to "Message" ?
a)___ The decoded communication becomes a message
b)___ The reply sent by the communicate
c)___ The encoded idea takes shape of the message
d)___ The medium to deliver the message
Ans. b,c
5. Choose all that apply.
Factors responsible for grapevine formation are :-
a)___ Feeling of uncertainity
b)___ Inadequacy
c)___ Coterie formation
d)___ Job security
Ans.
6. Vision is an idea about how your present should be.
a) true
b) false
Ans. b
7. Written communication is a two way process.
a) true
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b) false
Ans. a
8. Choose the correct answer.
Unjust assumptions are :-
a) Misinterpretation of message
b) Hurried interpretations
c) All know attitude of receiver
d) Indifferent attitude toward sender
Ans.
9. Match the following:
1. Grapevine (4) 1. Improvement/suggestions
2. Horizontal (2) 2. Communication is between co workers
3. Downward (5) 3. Is an unofficial communication
4. Halo effect (6) 4. Is an informal communication mostly gossips
5. Is superior to subordinate kind of communication
6. Is based on trust/distrust that the listener has on the
Speaker
10. The amount of stress we experience is directly related to our__________
a)Tension b)belief c)worries d)strain
Ans. belief
11. Choose the correct answer.
A report plays an important role as a :-
a) Communication
b) Vehicle of communication
c) Oral communication
d) Written communication
Ans. b
12. Choose all that apply.
Agenda is prepared by :-
a)____ Secretary
b)____ Leader
c)____ Chairman
d)____ Managing Director
Ans. a,c
13. Choose all that apply.
As a leader following is your responsibility to keep the discussion in :-
a)____ Order
b)____ Track
c)____ Unlimited time till the discussion is over
d)____ Control
Ans.
14. Choose all that apply.
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A successful employer is one who shows ___________to his employees.
Ans. compassion
15. Choose the correct answer.
Time limits of the meeting should be announced at the :-
a) Beginning
b) End
c) In between
d) Not required
Ans. a
16. Informal meetings require an agenda to be made compulsorily.
a) true
b) false
Ans. b
17. Choose the correct answer.
What should be in a logical order?
a) Agenda
b) Minutes
c) Summary
d) Time goals
Ans.
18. A manager acts as a protector for his team.
a) true
b) false
Ans. a
19. Memorandums are ___________letters.
Ans. internal
20. Informal communication networks are systems designed by management.
a) true
b) false
Ans. b
21. The only way to avoid situations like unexpected delay is to___________.
Ans. plan
22. Choose all that apply.
Resistance stage :-
a)____ Is the third stage of stress
b)____ Is the second stage of stress
c)____ Is the first stage of stress
d)____ Here the body repairs damage caused from the stress
Ans. b,d
23. The official record of the proceedings and decision of the meeting is called ________.
Ans. minutes
24. ___________is vital for manager to take decisions.
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Ans. information
25. Encoded ideas take the shape of ___________.
Ans. message
26. ______________are the greatest time waster for executives.
Ans. interruptions
27. Choose all that apply
Credibility loss is :-
a)____ Friendship loss
b)____ Destroys business relationships
c)____ Opportunities lost
d)____ Obligations fulfilled
Ans. a,b,c
28. Choose the correct answer.
It can be used as legal record which may be used in the court of law
a) Written communication
b) Verbal communication
c) Oral communication
d) Options b and c
Ans. a
29. Choose all that apply
98 out of 100 people are dissatisfied as :-
a)____ They have no goal
b)____ No purpose to drive them
c)____ They are pessimist
d)____ They have reconciled to the present situation
Ans. a,b
30. Choose the correct answer.
Strong Self-Management Competence' means :-
a) You are principled
b) You are focused on results
c) You are selective in what you do
d) You are liberator of ideas
Ans.
31. Choose the correct answer.
These are permanent records for business
a) Letters
b) Business letters
c) Telephonic talks
d) Options a and c
Ans. b
32. Planning ahead will eliminate the wastage of time due to unexpected delays .
a) true
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b) false
Ans. a
33. Signature is written above the complimentary close
a) true
b) false
Ans. b
34. Choose all that apply
Memo is :-
a)____ An inter office communication
b)____ A routine type of communication
c)____ Direct written messages
d)____ It covers the vital bit of information
Ans. a,b,c
35. Choose the correct answer.
What type of communication can be used as a legal record which may be used in the
court of law ?
a) Oral
b) Visual
c) Written
d) Verbal
Ans. c
36. The best relationship is one in which both the parties are constantly ________from
one another.
Ans. receiving
37. Choose all that apply
Which of the following are physical barriers?
a)____ Ignorance of media
b)____ Environmental stress
c)____ Difference in languages
d)____ Subjective stress
Ans. a,b,d
38. Meeting should be carried on as long as required for discussion.
a) true
b) false
Ans. b
39. Choose the correct answer.
Which is an informal meeting?
a) Conferences and committee meetings
b) Budget making
c) Discussions with fellow workers
d) Discussions with subordinates during performance appraisal
Ans. c
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40. Choose all that apply
Treat everyone as important and :-
a)____ Estimate them
b)____ Do not underestimate them
c)____ Understand them
d)____ Complain about them
Ans. b,c
41. Choose the correct answer.
Which type of grapevine chain is often used when information regarding an
interesting but no-job related nature is being conveyed?
a) Cluster
b) Probability
c) Gossip
d) Single strand
Ans. c
42. It is possible to play fast and loose with words but it is much more difficult with
gestures.
a) true
b) false
Ans. a
43. Choose the correct answer.
What is a greeting to the receiver of the letter?
a) Heading
b) Body of the letter
c) Salutation
d) Complimentary close
Ans. c
44. Choose the correct answer.
These are the electronic brochures of companies :-
a) Presentation
b) Video conference
c) Websites
d) Tele conferencing
Ans.
45. Choose the correct answer.
It is very useful in collecting dues from customers
a) Reports
b) House journals
c) Business letters
d) Agenda and minutes
Ans. c
46. Choose the correct answer.
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Barrier for written communication can be
a) Sound
b) Physical disturbance
c) Language
d) All of above
Ans. c
47. Choose all that apply
Qualities of a good listener :-
a)____ Welcomes disagreement
b)____ Gets angry
c)____ First talks and then listens
d)____ Looks for areas of agreement
Ans. a,d
48. Choose all that apply
The various occasions of presentations are :-
a)____ Training session
b)____ Conference
c)____ Presentation of new business plans
d)____ Obituary
Ans. a,b,c
49. People belonging to different cultures send out the same type of body signals.
a) true
b) false
Ans. b
50. The secretary and chairman work together to prepare the minutes of the meeting.
a) true
b) false
Ans. b
51. Choose the correct answer.
Contingency planning is :-
a) Setting time for communicating vision
b) Setting aside a time to think and come up with a potential problem
c) Explaining the vision of the company
d) Discussing the mission statement
Ans.
52. Choose the correct answer.
This number can be used in further correspondence for ready reference.
a) Telephone no
b) Pin code
c) Outward
d) Cell no.
Ans. c
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53. What is teleconferencing ?
Ans. It allows a group of people to talk simultaneously using telephone or email group
communications software
BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS
1. The potential for good relationship increase when we begin to focus on ourselves.
a) true
b) false
Ans. B
2. Choose all that apply.
Before starting any activity following must be thought in advance :-
Ans. Objectives , Alternatives , Costs involved
3. Choose the correct answer.
What is " Content message"?
Ans. Information about topic under discussion
4. Choose the correct answer.
Communication is the task of imparting :-
Ans. Information
5. Choose the correct answer.
To build a positive reputation among people, one has to take care of :-
Ans. Relationships
6. The shortcomings of oral communication has paved the way for use of written
communication.
a) true
b) false
Ans. A
7. Goals keep our ________ straight.
Ans. Priorities
8. Choose the correct answer.
Projective listener is :-
Ans. He tries to positively understand the views of speaker
9. Feedback is immediate in business organization.
a) true
b) false
Ans. A
10. Outer confidence will bring ________ confidence.
Ans. Inner
11. In the ________ stage if the stressor does not go away, the body cannot repair the
damage and must remain alert.
Ans. Resistance
12. ________ helps to promote sales of organization.
Ans. Advertisement
13. Mental conditioning is central to l istening improvements.
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a) true
b) false
Ans. A
14. Choose all that apply
Following acts as guidelines for the manager to analyze the problem and give
response :-
Ans. Experience , Common sense
15. Match the following:
Question Answer
1. Upward communication 1. Improvement suggestions
2. Formal communication 2. Official communication
3. Lateral communication 3. Coordinate tasks
4. Downward communication 4. Job instructions
16. We have less than one fifth of our total time as working time.
a) true
b) false
Ans. A
17. Choose all that apply
Stress at times works :-
Ans. As motivator , As positive force
18. Tele prospecting is calling customers to maintain and nurture key account
relationships.
a) true
b) false
Ans. B
19. Choose all that apply.
When there is lack of perspective, one should :-
Ans. See things from a different point of view , Look at the present with an eye towards
future , Study other cultures
20. Choose all that apply.
Guidelines for effective listening are :-
Ans. Exercise mental discipline , Keep interest in speaker by looking at him , Be present
in time
21. ________ normally consists of outward number and date of any previous
correspondence.
Ans. Reference
22. Choose the correct answer.
"Communication is an exchange of facts, ideas, opinions, emotions by two or more
persons." It is quoted by :
Ans. Newman and Summer
23. Choose all that apply.
Goals need to be :-
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Ans. Planned , Evaluated , Identified
24. Technical language should not be used while writing the minutes of the meeting.
a) true
b) false
Ans. A
25. The barrier to communication is called________.
Ans. Noise
26. Choose the correct answer.
Mechanical barriers are due to :-
Ans. Disturbances in devices used for communication
27. Choose the correct answer.
Instant Messaging (IM) is :-
Ans. The real time communication that takes place among users who are logged on to the
computer at the same time
28. Choose all that apply.
Horizontal communication serves the following purposes :-
Ans. Task coordination , Problem solving , Conflict resolution
29. Choose all that apply.
What is staff report?
Ans. It is a popular form of report , It differs from others in its organization of its contents
, It arranges content in a fixed plan
30. ________ listener does not listen carefully but shows that he is listening.
Ans. Fake
31. Intimate distance is rarely appropriate in business dealings.
a) true
b) false
Ans. A
32. ________ listener decides in advance that the subject is difficult to understand.
Ans. Prejudiced
33. ________ meetings will include discussion with fellow workers.
Ans. Informal
34. Match the following:
Question Answer
1. Fear of risk 1. Cause of stress
2. Stress 2. Positive and negative
3. Strain 3. Continuous stress
4. Conviction 4. Strong beliefs
35. Choose the correct answer.
It is a statement which describes an opinion :-
Ans. Report
36. Choose all that apply
The vision should be based on :-
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Ans. Talents and dreams , Hopes and passion
37. Choose all that apply.
Mechanical barriers in communication includes :-
Ans. Bad telephone connection , Whistling loudspeakers
38. Lack of ________ causes stagnation and inertia.
Ans. Flexibility
39. Choose the correct answer.
Written communication is a
Ans. Non-Direct Communication
40. Choose the correct answer.
What is meant by vision?
Ans. It means that the future must be seen and communicated to the team
41. Choose the correct answer.
Steps for writing for formal meetings are :-
Ans. Agenda, meeting, minutes, follow up
42. Choose all that apply.
What is post script?
Ans. It comes from Latin word post scriptum , It means whatever has been written
afterwards
43. Advertising materials like leaflets, giveaways, labels are included in house journals.
a) true
b) false
Ans. B
44. Choose all that apply
Demerits of grapevine are :-
Ans. Less credible , Distorted , Unreliable
45. ________ is a list of topics to be covered in a meeting.
Ans. Agenda
46. Choose the correct answer.
What is Halo effect?
Ans. It is based on the trust/distrust that the listener has of the speaker
47. Thinking and planning ahead wastes time.
a) true
b) false
Ans. B
Multiple Choice Multiple Answer
Question
The areas which help you to develop a mindset are :-
Correct Answer
Crystallized thinking , Sincere desire , Confidence
Your Answer
Crystallized thinking , Sincere desire , Confidence
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Multiple Choice Single Answer
Question
What is Halo effect?
Correct Answer
It is based on the trust/distrust that the listener has of the speaker
Your Answer
It is based on the trust/distrust that the listener has of the speaker
Match The Following
Question
Correct Answer
Your Answer
Inward address
Receivers address
Receivers address
Head Address
Senders Address
Senders Address
Written Communication
Non- Direct communication
Non- Direct communication
Business letter
legal evidence
legal evidence
Outward Number
Further reference
Further reference
Multiple Choice Multiple Answer
Question
This makes communication difficult :-
Correct Answer
One party talks and the other listens , One party gets angry , One party keeps focus on themselves
Your Answer
One party talks and the other listens , One party gets angry , One party keeps focus on themselves
Multiple Choice Single Answer
Question
People are drawn to others naturally who :-
Correct Answer
Help them
Your Answer
Help them
Multiple Choice Single Answer
Question
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A high score in Systematic Problem-Solving Process indicates :-
Correct Answer
You are analytical
Your Answer
You are analytical
Multiple Choice Single Answer
Question
Strong Self-Management Competence' means :-
Correct Answer
You are selective in what you do
Your Answer
You are selective in what you do
True/False
Question
The complimentary close of a letter must agree in tone with salutation.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
Which is an informal meeting?
Correct Answer
Discussions with fellow workers
Your Answer
Discussions with fellow workers
Multiple Choice Multiple Answer
Question
The six P's to guide a meeting are :-
Correct Answer
Purpose and participants , Preparation and procedure , Performance and post mortem
Your Answer
Purpose and participants , Preparation and procedure , Performance and post mortem
Multiple Choice Multiple Answer
Question
Holding your head high would be sign of :-
Correct Answer
Honour , Confidence
Your Answer
Honour , Confidence
Multiple Choice Multiple Answer
Question
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Reference means :-
Correct Answer
It refers to the number and date of a previous letter received , It refers to the number and date of a
previous letter sent
Your Answer
It refers to the number and date of a previous letter received , It refers to the number and date of a
previous letter sent
Select The Blank
Question
________ acts as barrier to listening.
Correct Answer
Emotions
Your Answer
Emotions
Multiple Choice Multiple Answer
Question
Argument means :-
Correct Answer
Forcing your view point on others , Forceful attempt to change other's point of view
Your Answer
Forcing your view point on others , Forceful attempt to change other's point of view
Select The Blank
Question
Memorandums are ________ letters.
Correct Answer
Internal
Your Answer
Internal
True/False
Question
It is necessary to have subject for a letter.
Correct Answer
True
Your Answer
False
Select The Blank
Question
________ meetings will include discussion with fellow workers.
Correct Answer
Informal
Your Answer
Informal
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Select The Blank
Question
The best way in a positive relationship is to admit when you are ________.
Correct Answer
Wrong
Your Answer
Wrong
Select The Blank
Question
________ are the building blocks for success.
Correct Answer
Goals
Your Answer
Goals
True/False
Question
The shortcomings of oral communication has paved the way for use of written communication.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
Communication is a :-
Correct Answer
Continuous process
Your Answer
Continuous process
True/False
Question
Lateral communication is between co-workers.
Correct Answer
True
Your Answer
True
Multiple Choice Single Answer
Question
To build a positive reputation among people, one has to take care of :-
Correct Answer
Relationships
Your Answer
Relationships
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Multiple Choice Single Answer
Question
It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling
and promote customer satisfaction :-
Correct Answer
Telecommunication
Your Answer
Telecommunication
True/False
Question
Memorandums do not require preliminary explanation, justification and persuasive strategy.
Correct Answer
True
Your Answer
True
Select The Blank
Question
________ helps to promote sales of organization.
Correct Answer
Advertisement
Your Answer
Advertisement
Multiple Choice Single Answer
Question
If bank is time then we receive how many dollars in terms of seconds in a day?
Correct Answer
86400
Your Answer
86400
True/False
Question
Appearance has nothing to do with how the communicator's message will be received.
Correct Answer
True
Your Answer
True
True/False
Question
By trying to identify potential problems at the onset, it becomes possible to prevent many more in near
future.
Correct Answer
True
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Your Answer
True
Multiple Choice Single Answer
Question
Turning your vision into reality is :-
Correct Answer
A process
Your Answer
Takes time
Select The Blank
Question
It is said that Indians are good Planners but bad ________.
Correct Answer
Executors
Your Answer
Executors
Select The Blank
Question
Once the vision is identified it has to be illustrated with a concrete goal called ________.
Correct Answer
Mission
Your Answer
Mission
Multiple Choice Multiple Answer
Question
Areas where we can set goals are :-
Correct Answer
Personal development , Physical development , Professional accomplishment
Your Answer
Personal development , Physical development , Professional accomplishment
True/False
Question
Snap reaction is a type of physical barrier.
Correct Answer
False
Your Answer
False
Multiple Choice Multiple Answer
Question
Wisdom lies in :-
Correct Answer
Accepting your mistakes , Apologize but do not demand from others , Think over the actions performed
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Your Answer
Accepting your mistakes , Apologize but do not demand from others
Select The Blank
Question
The last thing one knows is what to put ________.
Correct Answer
First
Your Answer
First
True/False
Question
Vision has nothing to do with prediction but everything to do with hope.
Correct Answer
True
Your Answer
True
Multiple Choice Multiple Answer
Question
A person tends to break another person's trust when :-
Correct Answer
The person is inconsistent , His words and action do not match , He loses credibility
Your Answer
The person is inconsistent , His words and action do not match , He loses credibility
Select The Blank
Question
The missing step in Software l ifecycle is Analysis, ________, Coding and Implementation.
Correct Answer
Design
Your Answer
Design
Match The Following
Question
Correct Answer
Your Answer
Body recognizes the stressor and prepares to fight
Alarm stage
Alarm stage
Work hard
Not at the cost of family or health
Not at the cost of family or health
Stop taking on more work
To get rid of overload
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To get rid of overload
Deeper conviction
Stronger the person
Stronger the person
Multiple Choice Single Answer
Question
One should look at the present with the eye towards :-
Correct Answer
Future
Your Answer
Future
Multiple Choice Multiple Answer
Question
Some of the strategies to prevent stress from becoming distress are :-
Correct Answer
Develop proper perspective , Work in areas of strength , Avoid ratrace
Your Answer
Develop proper perspective , Work in areas of strength , Avoid ratrace
Multiple Choice Multiple Answer
Question
Different types of grapevine chains are :-
Correct Answer
Gossip , Cluster , Probability
Your Answer
Gossip , Cluster , Probability
True/False
Question
While writing memos the writer needs to be concerned about the sensitivity of the wordings.
Correct Answer
False
Your Answer
False
Multiple Choice Single Answer
Question
The first step to become a great manager is to have :-
Correct Answer
Common sense
Your Answer
Common sense
Multiple Choice Multiple Answer
Question
The broad purpose of a meeting is to :-
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Correct Answer
Inform , Persuade , Instruct
Your Answer
Inform , Persuade , Instruct
Select The Blank
Question
Our________ has the potential to limit us.
Correct Answer
Past
Your Answer
Past
BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS
1. _________ communication occurs when superiors intimate messages to subordinates.
Downward;Horizontal;Verbal;Upward
Ans. Downward
2. Choose the correct answer.
It can be created by using templates or macros :-
a) Mail
b) Memorandum
c) Agreement
d) Report
Ans.
3. Management can function smoothly without Communication.
a) true
b) false
Ans. B
4. Choose the correct answer.
Post - mortem of a meeting is :-
a) Glancing through the proceedings of the whole meeting to see if any changes and improvements to
be made for the next meeting
b) Rooms to be booked for the members who participate in the meeting
c) Preparing minutes of the meeting
d) Making sure that all items to be discussed in the meeting are listed
Ans. A
5. The official record of the proceedings and decision of the meeting is called _________.
Review;Summary;Minutes;Agenda
Ans. Minutes
6. There is no perfect communication free of all barriers.
a) true
b) false
Ans. A
7. Choose the correct answer.
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"Defensiveness" means :-
a) Receiver's hurried interpretations about communication
b) Receiver trying to justify himself
c) Receiver is indifferent to the speaker
d) Receiver not willing to learn from the communicator
Ans. B
8. Informal meetings require an agenda to be made compulsorily.
a) true
b) false
Ans. B
9. Human body reacts to stress in two stages.
a) true
b) false
Ans. A
10 Horizontal communication is also called as ___________ communication
Grapevine;Formal;Lateral;Informal
Ans. Lateral
11. Choose the correct answer.
What is meant by " Social context"?
a) It is the way in which time influences interaction
b) It refers to the way in which the nature of relationship between communication,
as well as who is present
c) It refers to the way the environment affects communication
d) It refers to the ethnic or national background of sender/receiver that affects
communication
Ans. B
12. The largest single cost in most businesses is _______________.
People;Assets;Premises;Infrastructure
Ans. People
13. Choose the correct answer.
Contingency planning is :-
a) Setting time for communicating vision
b) Setting aside a time to think and come up with a potential problem
c) Explaining the vision of the company
d) Discussing the mission statement
Ans. B
14. Choose the correct answer.
What is " Content message"?
a) Information about topic under discussion
b) Signals indicating how sender and receiver feel about each other
c) Act of communicating messages
d) Frame of mind
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Ans. A
15. Choose all that apply
Perspective is :-
a)____ The ability to see the future in a big way
b)____ The ability to see the present moment and immediate events against the background of a larger
reference
c)____ The angle through which a person sees the circumstances
d)____ The ability to see the past in a clear way
Ans.
16. Choose the correct answer.
Objectives of the letter can be known in one glance by reading the
a) Reference
b) Subject
c) Matter
d) Body
Ans. B
17. The last thing one knows is what to put __________.
In centre;Throw;First;Eliminate
Ans. First
18. Choose all that apply
Personal and negative emotions which make it difficult to do our best are :-
a)____ Jealousy
b)____ Anger
c)____ Strife
d)____ Happiness
Ans. A,b,c
19. Choose the correct answer.
This consists of the name and address of the person to whom the letter is being sent.
a) Head address
b) Inside address
c) Both of the above
d) None of above
Ans. B
20. Choose all that apply
This makes communication difficult :-
a)____ One party talks and the other l istens
b)____ One party gets angry
c)____ Being friendly
d)____ One party keeps focus on themselves
Ans. A,b,d
21. Choose the correct answer.
A high score in Innovative Skills indicates
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a) You are analytical
b) You are liberator of ideas
c) You are selective in what you do
d) You are open to learning
Ans. B
22. Choose all that apply
Advertising material is :-
a)____ Leaflets
b)____ House Journals
c)____ Brochures
d)____ Pamplets
Ans. A,c,d
23. Communication has come from Latin word _______________.
Communique;Cummins;Commune;Commute
Ans. Cummins
24. Choose all that apply
Which of the following are physical barriers?
a)____ Ignorance of media
b)____ Environmental stress
c)____ Difference in languages
d)____ Subjective stress
Ans. A,b,d
25. Choose all that apply
The end part of presentation layout contains :-
a)____ Give summary
b)____ Make final remarks
c)____ Present the main body
d)____ End on positive note
Ans. A,b,d
26. Major uses of staff reports are the branches of Armed forces.
a) true
b) false
Ans. A
27. Choose all that apply
The vision should be based on :-
a)____ Talents and dreams
b)____ Hopes and passion
c)____ Knowledge
d)____ Understanding
Ans. A,b
28. Getting organized is the solution for not wasting time on lost items.
a) true
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b) false
Ans. A
29. Choose the correct answer.
We waste our time that we could spend productively due to :-
a) Positive emotions
b) Negative emotions
c) Passive emotions
d) Active emotions
Ans.
30. Choose all that apply
The different types of barriers that can come in the way of effective communication are :-
a)____ Physical
b)____ Cultural
c)____ Mechanical
d)____ Social
Ans. A,b,c
31. Choose the correct answer.
The feedback reaches the manager much faster through which channel?
a) Upward
b) Downward
c) Grapevine
d) Lateral
Ans.
32. Choose all that apply
The advantages of written communication are
a)____ Accuracy
b)____ Can be recorded
c)____ Brevity
d)____ None of above
Ans. A,b,c
33. Choose all that apply
Business letters can be useful in different ways like
a)____ Legal evidence
b)____ Permanent information
c)____ Recovering dues
d)____ None of above
Ans. A,b,c
34. Choose all that apply
Discussion is defined as :-
a)____ An argument wherein you prove yourself to be right than the other party
b)____ The interchange of ideas with a goal of finding the best solution to the problem
c)____ This is positive and healthy
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d)____ It results in dissatisfaction between both the parties
Ans. B,c
35. The manager has access to information and __________________.
Finance;Data;Material;People
Ans. Material
36. The whole concept of achieving success begins with how you think.
a) true
b) false
Ans. A
37. Written communication is a direct communication.
a) true
b) false
Ans. B
38. A successful employer is one who shows ____________to his employees.
Importance;Compassion;Indifference;Resent
Ans. Compassion
39. __________means that the future must be seen and communicated to the team.
Mission;Goals;Vision;Objectives
Ans. Vision
40. Match the following:
1. Achievers (1) 1. Take care of men and then money
2. Success (6) 2. Look for area of agreement
3. Advantage (5) 3. Avoid arguments
4. Positive relationship (4) 4. Listen to others
5. Does not help in the long run
6. Dealing with people
41. Choose the correct answer.
If a person taps his feet/foot, it is the indication of :-
a) Impatience
b) Interest
c) Rigid
d) Diffidence
Ans. A
42. Choose all that apply
The activities included in written communication are
a)____ Business Letters
b)____ Reports
c)____ Notices
d)____ Telephone Meetings
Ans. A,b,c
43. Choose all that apply
Which of the following is applicable to "Message" ?
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a)____ The decoded communication becomes a message
b)____ The reply sent by the communicate
c)____ The encoded idea takes shape of the message
d)____ The medium to deliver the message
Ans. B,c
44. Feedback is immediate in business organization.
a) true
b) false
Ans. A
45. ___________are the building blocks for success.
Goals;Mindset;Positive thinking;Attitude
Ans. B
46. Match the following:
1. Work hard ( ) 1. Exhaustion stage
2. Stop taking on more work ( ) 2. Resistance stage
3. Deeper conviction ( ) 3. Alarm stage
4. Body recognizes the stressor
and prepares to fight ( ) 4. Stronger the person
5. To get rid of overload
6. Not at the cost of family or health
47. Match the following:
1.Written Communication (5) 1. Receivers address
2.Business letter (3) 2. Further reference
3.Outward Number (2) 3. legal evidence
4.Inward address (1) 4. Senders Address
5.Head Address (4) 5. Non- Direct communication
48. Choose the correct answer.
What is a greeting to the receiver of the letter?
a) Heading
b) Body of the letter
c) Salutation
d) Complimentary close
Ans. C
49. Choose all that apply
Functions of downward communication are :-
a)____ Job instructions
b)____ Indoctrination
c)____ Feedback information
d)____ Communication between co-workers
Ans. A,b,c
50. The best relationship is one in which both the parties are constantly _____________
from one another.
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Giving;Dividing;Receiving;Adding
Ans. Receiving
51. Tele prospecting is calling customers to maintain and nurture key account relationships.
a) true
b) false
Ans. B
52. Choose all that apply
Tools of planning are :-
a)____ Franklin planner
b)____ Day runner
c)____ Day times
d)____ News Papers
Ans.
53. Choose all that apply
Essential parts of business letters would be
a)____ Head address
b)____ Date
c)____ Enclosures
d)____ Outward number
Ans. A,b,d
54. Choose all that apply
The Head address includes
a)____ Tel no.
b)____ Name of organization
c)____ Name of person
d)____ Subject
Ans. A,b
55. Choose the correct answer.
Unjust assumptions are :-
a) Misinterpretation of message
b) Hurried interpretations
c) All know attitude of receiver
d) Indifferent attitude toward sender
Ans. B
56. Choose all that apply
The body of the letter may be divided into
a)____ Reference Para
b)____ Opening Para
c)____ Main communication
d)____ Closing paragraph
Ans. B,c,d
BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS
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1. Choose the correct answer.
What is Strain?
a) When pressure and stress is continuous, it becomes strain
b) Positive stress becomes strain
c) Avoidable stress becomes strain
d) Stress which be avoided becomes strain
Ans. A
2. Choose all that apply.
Memo is :-
a)___ An inter office communication
b)___ A routine type of communication
c)___ Direct written messages
d)___ It covers the vital bit of information
Ans. A,b,c
3. All dreams have a_________
a)value b)cost c)part d)chance
Ans. Cost
4. In the _________stage if the stressor does not go away, the body cannot repair the
damage and must remain alert.
a)strain b) Resistance c)alarm d)exhaustion
Ans. Resistance
5. Choose the correct answer.
A successful employer is one who is :-
a) Skilled
b) Experienced
c) Has a position of authority
d) Friendly and warm
Ans. D
6. Regular disciplines are tasks that we complete daily.
a) true
b) false
Ans. A
7. Choose the correct answer.
It sometimes bring out the best in people :-
a) Stress
b) Distress
c) Strain
d) Tension
Ans. A
8. Choose the correct answer.
What it is similar to an ordinary store or shop, virtual trading?
a) Capital market
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b) Physical market
c) Electronic market
d) Share market
Ans. C
9. Rivalry is one of the major reasons that discourage horizontal communication.
a) true
b) false
Ans. A
10 Choose all that apply.
Channel is the :-
a)____ Method for delivering message
b)____ Medium for delivering message
c)____ Method for decoding
d)____ Method for encoding.
Ans. A,b
11. Planning ahead will eliminate the wastage of time due to unexpected delays .
a) true
b) false
Ans. A
12. The secretary and chairman work together to prepare the minutes of the meeting.
a) true
b) false
Ans. B
13. Choose the correct answer.
One should look at the present with the eye towards :-
a) Past
b) Present
c) Future
d) Time
Ans. C
14. Time goals are announced at the end of the meeting.
a) true
b) false
Ans.
15. A person with vision sees only that which is immediate.
a) true
b) false
Ans. A
16. Choose the correct answer.
Downward communication consists of :-
a) Job rationale
b) Job instructions
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c) Indoctrination
d) Job procedures
Ans. B
17. Choose the correct answer.
Getting rid of non-essential task is one of the keys to :-
a) Management
b) Effective time management
c) Saving energy
d) Wastage of time
Ans. B
18. Choose all that apply
The three step plans which will put our priorities into practice are :-
a)____ Evaluate
b)____ Eliminate
c)____ Enlight
d)____ Estimate
Ans.
19. Choose the correct answer.
The most effective way of communication
a) Verbal
b) Written
c) Visual
d) All of above
Ans. B
20. The inside address of the letter and the address on the envelope are different.
a) true
b) false
Ans. B
21. Due to effective___________, the manager comes to know the hidden ability of his
subordinates
Ans. Communication
22. Goals organize the ideas that we have for our_____________.
Ans. Future
23. ___________ is a driving force and continues even after the mission statement is
achieved.
a)vision b) Social responsibilities c)objectives d)goals
Ans.
24. Choose all that apply
The areas which help you to develop a mindset are :-
a)____ Crystallized thinking
b)____ Sincere desire
c)____ Confidence
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d)____ Act
Ans. A,b,c
25. Tele sales is generating and qualifying new leads for closure by another sales
channel.
a) true
b) false
Ans. B
26. Choose all that apply
If the eye contact is brief or we take our eyes off the person soon, it indicates :-
a)____ Nervousness
b)____ Confidence
c)____ Embarrassment
d)____ Intensity
Ans. A,c
27. Choose the correct answer.
What is meant by vision?
a) It is a unified code of practice which supports and enhances cooperation
b) It means that the future must be seen and communicated to the team
c) It means that positive enthusiasm is the best way of making the work
exciting and fun
d) Shameless audacity
Ans. B
28. Choose the correct answer.
It can be used as legal record which may be used in the court of law
a) Written communication
b) Verbal communication
c) Oral communication
d) Options b and c
Ans. A
29. All managers of the organization should be involved in the meeting irrespective of
whether they contribute to the meeting or not.
a) true
b) false
Ans.
30. Choose the correct answer.
Barrier for written communication can be
a) Sound
b) Physical disturbance
c) Language
d) All of above
Ans. C
31. Match the following:
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1. It is the oral expression of knowledge,
viewpoint and emotions (5) 1. Adaptation
2. The process which tells how three
parts of voice quality blend with
each other (2) 2. Style
3. Fitting a message to a specific
receiver (1) 3. Projective listener
4. It is not only a physical process but
also requires psychological involvement
of the listener (4) 4. Listening
5. Talking
6. Word choice
32. Technical language should not be used while writing the minutes of the meeting.
a) true
b) false
Ans. A
33. No one can achieve his dreams with _________energy and ideas.
Ans. Average
34. Choose all that apply
In order to realize new things one should :-
a)____ Be willing to do new things
b)____ Look for ideas
c)____ Be observant
d)____ Wait for things to happen on their own
Ans. A,b,c
35. _____________ listener decides in advance that the subject is difficult to understand.
Ans. Prejudiced
36.____________ helps to promote sales of organization.
Ans. Advertisement
37. Match the following:
1. Non verbal communication (2) 1. Psychological process
2. Voice quality (5) 2. Adaptation
3. Talking style (3) 3. Oral expression
4. Vocabulary (4) 4. Word choice
5. Vocal expression
6. Gestures
38. Choose the correct answer.
Written communication is a
a) Direct Communication
b) Non-Direct Communication
c) Parallel communication
d) None of above
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Ans. B
39. Choose all that apply
The broad purpose of a meeting is to :-
a)____ Inform
b)____ Persuade
c)____ Instruct
d)____ Train
Ans. A,b,c
40. Choose all that apply
Body language refers to :-
a)____ Gestures
b)____ Facial expressions
c)____ Body movements
d)____ Attitude
Ans. A,b,c
41. Choose all that apply
Treat everyone as important and :-
a)____ Estimate them
b)____ Do not underestimate them
c)____ Understand them
d)____ Complain about them
Ans. B,c
42. Choose the correct answer.
Visual aids are used to convey :-
a) Beginning of presentation
b) Middle of presentation
c) Vital points of the presentation
d) End of presentation
Ans. C
43. Choose the correct answer.
This is a letter written inside the organization?
a) Reports
b) Audit report
c) Memorandum
d) Application
Ans. C
44. ___________normally consists of outward number and date of any previous
correspondence.
a)subject b) Reference c)salutation d)opening paragraph
Ans. Reference
45. Choose all that apply
What is extranet?
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a)____ It is an electronic platform
b)____ It sends purchase order to suppliers through this channel
c)____ It is also called as E-commerce
d)____ This concept is called supply chain management
Ans. A,b,d
46. Choose the correct answer.
Advantage of reading presentation is :-
a) Accuracy is maintained
b) Memory becomes powerful
c) Punctuation marks are missed
d) Eye contact is not maintained with audience
Ans.
47. Choose the correct answer.
These are permanent records for business
a) Letters
b) Business letters
c) Telephonic talks
d) Options a and c
Ans. B
48. Choose the correct answer.
Barrier for written communication is :-
a) Sound
b) Physical disturbance
c) Language
d) Interpretation
Ans. C
49. Choose all that apply
Physiological noise is in the form of :