Professional Communication Skills. Writing an Impressive CV.
Business Communication and Report writing Skills
-
Upload
zahid-bashir -
Category
Documents
-
view
238 -
download
0
Transcript of Business Communication and Report writing Skills
-
7/24/2019 Business Communication and Report writing Skills
1/31
Course Title: BusinessCommunicationWorkshop
Instructor: Ayyaz Qadeer Course Code: HUM 200 Credit Hours: 3 Semester: Fa 20!3 "BBA#3$%
-
7/24/2019 Business Communication and Report writing Skills
2/31
Business Communication Workshop is acompusory 3 credit hour course o& BBApro'ram at C(()% (t is an essentia course*ecause e+ecti,e communication skis are
indispensa*e &or *usiness pro&essionas in thehi'hy 'o*aized -ord o& today% A the time. they are re/uired to communicate
in ,arious pro&essiona capacities throu'h-ritten. eectronic. ora and non#,er*a means%As such. stron' communication andinterpersona skis are the hamarks o&success&u *usiness entrepreneurs
-
7/24/2019 Business Communication and Report writing Skills
3/31
)his course &ocuses on the a*iity o& students tocommunicate. -ith an emphasis on the a*iity tocommunicate success&uy across cutura*oundaries%
+ecti,e communication is a ski. and hence itcan *e earned% 1tudents -i *e eposed totheories and concepts that underie e+ecti,e oraand -ritten communication skis%
)hey -i earn to coect. or'anize. anayze and
present in&ormation in an understanda*e ando'ica order understand the nature o& non ,er*acommunication and *e a*e to use it e+ecti,ey inora and -ritten presentations%
-
7/24/2019 Business Communication and Report writing Skills
4/31
A&ter competion o& this course. students are epected to *ea*e to:
4no- the meanin'. &orms and process o& communication Understand intercutura communication Understand the importance o& non#,er*a communication 5ead 6 understand a passa'e. report. ne-s item etc
e7cienty Use appropriate sentence structure Write para'raphs -ith proper topic sentences 8isten and understand ectures Work in pair9'roup -ith peers Write 5esume 6 etter
Write in&ormationa 6 anaytica reports Brainstorm on a topic and make its outine ;et &amiiar -ith researchin'
-
7/24/2019 Business Communication and Report writing Skills
5/31
Understandin' Business Communication. Communicatin' in )eams. Communicatin' (ntercuturay. = Cs o& +ecti,e Communication. +ecti,e 1entence structure. >ara'raph
-ritin'. 5esume 6 Appication 8etter.
>annin' Business Messa'es. Composin' Business Messa'es.
-
7/24/2019 Business Communication and Report writing Skills
6/31
Competin' Business Messa'es. >annin' 5eports. Writin' Business
5eports. Competin' &orma Business
5eports. Writin' ;ood ?e-s 6 ?eutra Messa'es. Bad ?e-s Messa'es. >ersuasi,e Written Messa'es. @ra >resentations. Writin' emais
-
7/24/2019 Business Communication and Report writing Skills
7/31
Excellence in Business Communication(8thdition$. byohn % )hi. Courtand 8%Bo,ee
Efective Business Communication byHerta Murphy. Her*ert W% Hide*randt. ane%>% )homas
Essentials of Business CommunicationbyMary en ;u+ey
-
7/24/2019 Business Communication and Report writing Skills
8/31
)he eams "!st sessiona. 2nd sessionaand na$. take pace on the dates.Announced *y the Uni,ersity% )he paper&ormat usuay incude:
i% @*Decti,e "mutipe choice. #in.)rue9Fase$.
ii%
-
7/24/2019 Business Communication and Report writing Skills
9/31
!st sessiona !0 E Marks
2nd sessiona !E Marks
Fina ams 0E Marks
Quizzes9Assi'nment9presentations
2EMarks
-
7/24/2019 Business Communication and Report writing Skills
10/31
What is +ecti,e CommunicationG (ts(mportance and Benets% (ntroduction toBusiness Communication
-
7/24/2019 Business Communication and Report writing Skills
11/31
##
-
7/24/2019 Business Communication and Report writing Skills
12/31
The intended meaning from theactual words
The intended listening (hearerwants to hear) from the actuallistening (hearer actually hears)
-
7/24/2019 Business Communication and Report writing Skills
13/31
8i&e *ood o& e,ery or'anization Achie,in' Career 1uccess throu'h +ecti,e
Communication +ecti,e Communication ena*es
or'anizations to &unction success&uy% (t heps you anticipate pro*ems. make
decisions. coordinate -ork Io-. super,ise
others. de,eop reationships. and promoteproducts
-
7/24/2019 Business Communication and Report writing Skills
14/31
Adaptin' to the chan'in'Workpace
Communicatin' at internet speed Communicatin' -ith cuturay di,erse
Work Force Communicatin' in the a'e o& in&ormation)echnoo'y
Communicatin' in team#*ased
or'anizations Course9trainin' &or +ecti,e
Communication
-
7/24/2019 Business Communication and Report writing Skills
15/31
@r'anizations make sure that communication inside
and outside the company are open. honest andcear%
A*iity to communicate increases producti,ity. *othindi,idua and or'anizations
1hapes impression you make on coea'ues.
empoyees. super,isors. in,estors. and customers Heps you to percei,e the needs o& the stakehoders.
and it heps you to respond to those needsJour communication skis determine your success
-hether you:
5un your o-n *usiness Work &or an empoyer in,est in a company raise money &or charities
-
7/24/2019 Business Communication and Report writing Skills
16/31
,ery mem*er o& an or'anization is a ink in thein&ormation chain%
Fo- o& in&ormation inside the or'anization: 1ta+ meetin's
pro'ress reports
proDect proposas
research resuts
or outside the or'anization: oan appications
purchasin' a'reements
hep#-anted ads
distri*ution contracts
product ad,ertisements
saes cas
-
7/24/2019 Business Communication and Report writing Skills
17/31
-ithin company you 6 your co-orkers use thein&ormation you o*tain &rom one another to 'uideyour acti,ities
a mana'er coordinates these acti,ities 6 e+orts constant Io- o& in&ormation up. do-n 6 across
the or'anization As mana'er. you carry out decision *y coectin'
&acts. anayzin' them. and transmittin' directionsto o-er#e,e empoyees%
mpoyees ser,e as the eyes and ears o& anor'anization
Jou are a contact point in *oth the eterna 6
interna communication net-orks%
-
7/24/2019 Business Communication and Report writing Skills
18/31
Formal Communication Channels (n&ormation may tra,e up. do-n or across
an or'anizations &orma hierarchy%)a narro- structure o& or'anization -ith
many e,es risk distortion o& in&ormation @ne -ay to reduce distortion is to reduce
num*er o& e,es
-
7/24/2019 Business Communication and Report writing Skills
19/31
Downward
Supervisor
Staff
Horizontal
Department Department
Upward
Supervisor
Staff
-
7/24/2019 Business Communication and Report writing Skills
20/31
At most or'anizations. decisions made at top Io-do-n to peope -ho -i carry them out
-
7/24/2019 Business Communication and Report writing Skills
21/31
)o so,e pro*ems and make decisions mana'ers
must kno- -hats 'oin' on in the or'anization 1ince they cant *e e,ery-here at once.
eecuti,es depend on o-er e,e empoyees to&urnish them -ith in&ormation ike: reports onpro*ems. emer'in' trends. opportunities &orimpro,ement. 'rie,ances 6 per&ormance
)he dan'er is that empoyees -i report ony the'ood ne-s%
Methods &or channein' in&ormation up-ards:'roup meetin's. inter,ie-s -ith empoyees -hoare ea,in' company. empoyee sur,eys. etc
Many companies ha,e set up su''estionssystems that encoura'es empoyees to su*mitideas &or impro,in' *usiness
-
7/24/2019 Business Communication and Report writing Skills
22/31
Communication Io-s &rom one dept% to anothereither ateray or dia'onay
Bypasses *ureaucratic *arriers
7ciency o& the company enhances Horizonta in&ormationthrou'h Computer
net-orks. and team-ork Without it co#-orkers arent a*e to share
in&ormation. resutin' in missed deadines.
dupicated e+orts. increased cost. etra time.decreased product /uaity 6 deterioratin'empoyee reationship%
-
7/24/2019 Business Communication and Report writing Skills
23/31
Company
JournalistsJournalists
CompetitorsCompetitors CommunityRepresentatives
CommunityRepresentatives
VendersVenders nvestorsnvestors
Distri!utorsDistri!utors
CustomersCustomers
-
7/24/2019 Business Communication and Report writing Skills
24/31
.To inform
.To reuest
.To !ersuade
. To moti"ate
.To #uild relationshi!s.
-
7/24/2019 Business Communication and Report writing Skills
25/31
Receiver
understands
message
Receiver
understands
message
Sender
has
idea
Sender
has
idea
Possible additional
eedbac! to
receiver
Possible additional
eedbac! to
receiver
Sender
encodes
message
Sender
encodes
message
Receiver
decodes
message
Receiver
decodes
message
"hannel carries message
#eedbac!
travels to
sender
$%IS&
$%IS&
-
7/24/2019 Business Communication and Report writing Skills
26/31
"h' ()*+
-
7/24/2019 Business Communication and Report writing Skills
27/31
$ral or %ritten
%ral
(' Immediate eedbac!
*' Shorter sentence shorter words-' "onversational
.' #ocus on interpersonal relations
/' Prompt action
+' 0ess detailed technicalinormation
1' 2ore personal pronouns3' 2ore collo4uial language
5' Simpler constructions
(6' 2ore imperative, interrogative,and e7clamatory sentences
8ritten
(' 9elayed eedbac!
*' 0onger sentences longer words-' 2ore ormal
.' #ocus on content
/' 9elayed action
+' 2ore detailed technicalinormation
1' #ewer personal pronouns3' 2ore comple7 constructions
5' :seul or permanent recorddetailed documentations
(6' Possibility o review
-
7/24/2019 Business Communication and Report writing Skills
28/31
%ho Communicator%hom &ecei"er%hy &eason
%hat Contents%here 'laceHow ethod
-
7/24/2019 Business Communication and Report writing Skills
29/31
Communication is to 'i,e si'nas ormessa'es throu'h sounds. 'esture or-ritten sym*os
Communication is to Understand intendedmeanin'
Communication is i&e *ood o& e,eryor'anization
(t heps you anticipate pro*ems. makedecisions. coordinate -ork Io-
-
7/24/2019 Business Communication and Report writing Skills
30/31
Communicatin' -ith cuturay di,erse Work Force @r'anizations make sure that communication inside
and outside the company are open. honest andcear
Jour communication skis determine your success (nterna communication: (n&ormation may tra,e up.
do-n or across an or'anizations &orma hierarchy:Up-ard. do-n-ard and horizonta communication
terna Communication ;oas o& communication)he process o& communication @ra and -ritten medium
-
7/24/2019 Business Communication and Report writing Skills
31/31
)hank Jou