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The Business Case for BCM Copyright © 2010 The Business Continuity Institute Business Case for BCM The Business Continuity Institute’s report on the tangible benefits of BCM programmes based on a worldwide survey of practitioners The Published March 2010
Transcript of Business Case for BCM · 2017. 9. 20. · The Business Case for BCM 4 ... 56% for transport...
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Th
e B
usi
ne
ss C
ase
fo
r B
CM
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Business Case for BCM
The Business Continuity Institute’s report on the tangible benefits of BCM programmes based on a
worldwide survey of practitioners
Th
e
Published March 2010
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e B
usi
ne
ss C
ase
fo
r B
CM
2
Co
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t ©
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e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
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e B
usi
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ase
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CM
3
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e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Tab
le o
f C
on
ten
ts
Intr
od
uct
ion
an
d s
urv
ey
me
tho
do
log
y 3
Ke
y fi
nd
ings
3
-4
Surv
ey
Re
spo
nse
s P
art
I
•
Nu
mb
er
of
dis
rup
tive
eve
nts
re
qu
irin
g B
CP
invo
cati
on
s 5
•
Org
an
iza
tio
na
l im
pa
ct o
f th
ese
eve
nts
5
•
Dis
rup
tive
eve
nt
typ
es
fro
m t
he
last
12
mo
nth
s 6
-7
•
Inve
stm
en
t in
BC
M e
xpe
rtis
e
8
•
BC
M p
rog
ram
me
sco
pe
8
•
BC
M p
rog
ram
me
re
cog
nit
ion
an
d e
ffe
ctiv
en
ess
9
•
Be
ne
fits
of
BC
M t
o t
he
org
an
iza
tio
n
9
•
Po
siti
ve im
pa
ct o
f B
CM
on
re
cove
ry t
ime
sca
les
10
•
Co
st s
avi
ng
s a
nd
re
ven
ue
pro
tect
ion
wit
h B
CM
1
0
An
aly
sis
I
•
Re
lati
on
ship
be
twe
en
eve
nts
, lo
cati
on
s a
nd
em
plo
yee
leve
ls
11
•
BC
M in
vest
me
nt
com
pa
riso
ns
by
loca
tio
ns
an
d e
mp
loye
e le
vels
1
2
Surv
ey
Re
spo
nse
s P
art
II
•
BC
M a
nd
Bu
sin
ess
In
terr
up
tio
n in
sura
nce
1
3
•
BC
M s
tan
da
rds
14
Surv
ey
Re
spo
nse
s P
art
III
•
BC
M C
on
sult
an
ts
15
•
BC
M P
rod
uct
s &
Se
rvic
es
16
Ana
lysi
s II
•
By
Pri
ma
ry A
ctiv
ity
(SIC
20
07
) 1
7-1
8
•
By
Ge
og
rap
hy
19
-20
Re
spo
nd
en
t P
rofi
les
21
-24
Co
ncl
usi
on
s, R
efl
ect
ion
an
d N
ext
Ste
ps
25
Co
nta
ctin
g t
he
BC
I 2
6
Ap
pe
nd
ix A
—W
ritt
en
co
mm
en
ts.
27
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e B
usi
ne
ss C
ase
fo
r B
CM
4
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igh
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e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Intr
od
uct
ion
Th
e p
urp
ose
of
the
su
rve
y is
to
ide
nti
fy t
he
sub
sta
nti
ve b
en
efi
ts t
ha
t B
CM
pro
gra
mm
es
are
bri
ng
ing
to
org
an
iza
tio
ns
as
exp
eri
en
ced
by
pra
ctit
ion
ers
aro
un
d t
he
wo
rld
. T
he
se in
sig
hts
wil
l
be
use
d t
o p
rom
ote
th
e a
do
pti
on
of
BC
M a
mo
ng
the
ma
ny
org
an
iza
tio
ns
yet
to f
orm
ali
se t
he
ir
ap
pro
ach
to
bu
sin
ess
co
nti
nu
ity.
We
wo
uld
like
to
th
an
k th
ose
wh
o t
oo
k th
e t
ime
to
resp
on
d t
o t
he
on
lin
e s
urv
ey,
wit
ho
ut
wh
ose
he
lp,
we
wo
uld
no
t b
e a
ble
to
de
velo
p t
his
re
po
rt.
Su
rve
y M
eth
od
olo
gy
An
on
lin
e s
urv
ey
of
BC
M p
ract
itio
ne
rs w
as
con
-
du
cte
d b
y th
e B
CI
be
twe
en
No
vem
be
r 2
0th
20
09
an
d J
an
ua
ry 1
4th
20
10
wit
h 2
21
re
spo
nd
en
ts.
Th
e r
ep
ort
is d
ivid
ed
into
th
ree
se
ctio
ns
pro
vid
ing
the
ag
gre
ga
te s
urv
ey
resu
lts
an
d t
wo
se
ctio
ns
pro
vid
ing
fu
rth
er
seg
me
nta
l an
aly
sis.
Ke
y F
ind
ing
s
•
94
% o
f re
spo
nd
ing
org
an
iza
tio
ns
exp
eri
en
ced
som
e le
vel o
f d
isru
pti
on
ove
r th
e p
ast
12
mo
nth
s. T
he
to
p f
ive
eve
nts
ove
r th
e p
ast
12
mo
nth
s b
y le
vels
exp
eri
en
ced
we
re:
1.
Swin
e F
lu (
14
5)
2.
IT a
nd
/or
Te
leco
m d
isru
pti
on
(1
28
)
3.
Ad
vers
e w
ea
the
r (1
20
)
4.
Lack
of
en
erg
y su
pp
ly (
77
)
5.
Co
mp
ute
r vi
rus/
cyb
er
att
ack
(7
3)
•
Th
e p
rim
ary
ad
van
tag
es
of
BC
M p
rog
ram
me
s
are
“re
du
ced
imp
act
of
inci
de
nts
” a
nd
“fa
ste
r
reco
very
fro
m in
cid
en
ts”.
Th
e p
rim
ary
imp
act
of
BC
P-i
nvo
kin
g e
ven
ts is
giv
en
as
“lo
ss o
f
pro
du
ctiv
ity”
.
•
82
% o
f re
spo
nd
en
ts a
gre
ed
th
at
the
ir B
CM
pro
gra
mm
es
de
mo
nst
rab
ly m
itig
ate
d t
he
imp
act
of
the
dis
rup
tio
n.
•
On
ly 5
5%
ne
ed
ed
to
invo
ke t
he
ir B
CP
, me
an
ing
tha
t th
e c
ou
nte
r m
ea
sure
s d
eve
lop
ed
as
pa
rt o
f
the
BC
M p
rog
ram
me
we
re a
ble
to
en
sure
gre
ate
r re
silie
nce
fo
r th
e o
rga
niz
ati
on
, i.e
.
en
suri
ng
“b
usi
ne
ss a
s u
sua
l” m
ore
fre
qu
en
tly.
•
For
tho
se t
ha
t d
id n
ee
d t
o a
ctiv
ate
th
eir
BC
P,
77
% s
aid
th
ey
we
re a
ble
to
re
cove
r fa
ste
r a
s a
resu
lt o
f th
e B
CM
pro
gra
mm
e a
nd
a q
ua
rte
r
we
re a
ble
to
re
cove
r in
ha
lf t
he
tim
e c
om
pa
red
to n
ot
ha
vin
g a
pla
n.
•
55
% s
aid
th
at
the
ir B
CP
me
an
t th
ey
save
d t
he
com
pa
ny
mo
ne
y o
r p
rote
cte
d r
eve
nu
e s
tre
am
s.
•
Th
e s
urv
ey
resu
lts
sho
w t
ha
t o
rga
niz
ati
on
s a
re
ap
ply
ing
BC
M t
o d
ea
l wit
h a
wid
e r
an
ge
of
eve
nt
-typ
es
wit
h t
wo
to
fiv
e B
CP
-in
voki
ng
eve
nts
a
yea
r b
ein
g t
he
mo
st c
om
mo
n r
eco
rde
d r
an
ge
am
on
g r
esp
on
de
nts
.
•
Th
ere
is a
co
rre
lati
on
be
twe
en
th
e le
vel o
f
dis
rup
tive
eve
nts
exp
eri
en
ced
an
d t
he
nu
mb
er
of
loca
tio
ns
i.e
. th
e w
ide
r th
e g
eo
gra
ph
ica
l
spre
ad
of
an
org
an
iza
tio
n,
the
gre
ate
r th
e
nu
mb
er
of
dis
rup
tive
eve
nts
re
po
rte
d.
•
Insu
ran
ce is
no
t a
big
fa
cto
r in
BC
M a
do
pti
on
an
d m
ost
BC
M p
ract
itio
ne
rs a
re n
ot
invo
lve
d in
Bu
sin
ess
In
terr
up
tio
n in
sura
nce
dis
cuss
ion
s;
tho
se t
ha
t a
re r
ep
ort
fe
w t
an
gib
le b
en
efi
ts f
rom
dis
cuss
ion
s w
ith
insu
rers
.
•
Sup
ply
ch
ain
is t
he
are
a in
mo
st B
CM
pro
gra
mm
es
wit
h g
rea
test
leve
ls o
f
dis
sati
sfa
ctio
n.
Th
is s
up
po
rts
the
BC
I’s
wo
rk in
this
are
a.
•
Th
e I
T d
ire
cto
r is
no
t th
e d
om
ina
nt
rep
ort
ing
lin
e f
or
resp
on
de
nts
. 2
6%
re
po
rte
d t
o t
he
CE
O
or
Ma
na
gin
g D
ire
cto
r d
ire
ct;
19
% t
o t
he
Op
era
tio
ns
Dir
ect
or;
an
d 1
4%
to
th
e I
T D
ire
cto
r,
sha
rin
g t
his
leve
l wit
h t
he
Fin
an
ce D
ire
cto
r a
nd
Ch
ief
Ris
k O
ffic
er.
•
Alt
ho
ug
h U
K r
esp
on
de
nts
we
re t
he
larg
est
sin
gle
gro
up
wit
h 5
6 U
K-o
nly
re
spo
nd
en
ts,
the
ma
jori
ty o
f re
spo
nd
en
ts h
ad
an
inte
rna
tio
na
l
vie
w o
f B
CM
. T
he
UK
-on
ly le
vel i
s h
igh
be
cau
se
of
pu
bli
c se
cto
r re
spo
nd
en
ts.
•
Surv
ey
resp
on
de
nts
we
re s
ign
ific
an
t b
ud
ge
t
ho
lde
rs o
r in
flu
en
cers
fo
r sp
eci
fie
d B
CM
pro
du
cts
an
d s
erv
ice
s:
O
81
% f
or
alt
ern
ati
ve a
cco
mm
od
ati
on
O
59
% f
or
ICT
ba
ck-u
p/D
R
O
47
% f
or
VP
Ns
O
41
% f
or
EA
Ps
O
72
% f
or
me
ssa
gin
g/n
oti
fica
tio
n s
yste
ms
O
85
% f
or
BC
M p
rog
ram
me
ma
na
ge
me
nt
pro
du
cts/
serv
ice
s
O
56
% f
or
tra
nsp
ort
se
rvic
es
O
43
% f
or
esc
row
pro
du
cts/
serv
ice
s.
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
5
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
•
Th
e p
rofe
ssio
na
l se
rvic
es
sect
or
felt
th
at
sup
ply
cha
in c
on
sid
era
tio
ns
in B
CM
pro
gra
mm
es
we
re
mu
ch le
ss r
ele
van
t to
th
em
th
an
oth
er
sect
ors
.
•
Th
e I
T &
co
mm
un
ica
tio
ns
sect
or
lag
s fa
r b
eh
ind
oth
er
sect
ors
on
sa
tisf
act
ion
leve
ls w
ith
BC
M
pro
gra
mm
e s
cop
e.
Th
e m
ain
imp
act
s
exp
eri
en
ced
fro
m d
isru
pti
on
are
“lo
ss o
f
reve
nu
e”
an
d “
imp
air
ed
se
rvic
e o
utc
om
e”.
•
Th
e m
an
ufa
ctu
rin
g s
ect
or
see
s th
e m
ain
be
ne
fits
of
BC
M in
te
rms
of
fast
er
reco
very
an
d
incr
ea
sed
cu
sto
me
r co
nfi
de
nce
. T
he
ma
in
imp
act
is in
cre
ase
d c
ost
of
wo
rkin
g, i
.e.
ove
rtim
e c
ost
s to
re
cove
r lo
st p
rod
uct
ion
tim
e.
•
Th
e f
ina
nce
se
cto
r se
es
the
ma
in b
en
efi
t o
f B
CM
in m
ee
tin
g r
eg
ula
tory
co
mp
lia
nce
ne
ed
s.
Th
is
sect
or
ten
ds
to in
vest
mo
re in
tra
inin
g p
eo
ple
in
BC
M.
Lo
ss o
f p
rod
uct
ivit
y is
th
e p
rim
ary
imp
act
exp
eri
en
ced
.
•
Th
e (
UK
) p
ub
lic
sect
or
felt
BC
M b
en
efi
ts a
re
“re
du
ced
imp
act
of
inci
de
nts
” a
nd
“b
ett
er
un
de
rsta
nd
ing
of
the
org
an
iza
tio
n”.
Th
e im
pa
ct
exp
eri
en
ced
mo
st is
“im
pa
ire
d s
erv
ice
ou
tco
me
”. T
he
po
siti
ve o
utc
om
e e
xpe
rie
nce
d is
“fa
vou
rab
le m
ed
ia c
ove
rage
”. T
his
se
cto
r is
th
e
mo
st in
clin
ed
to
use
co
nsu
lta
nts
in it
s B
CM
pro
gra
mm
e, b
ut
on
ly 3
5%
sa
y th
ey
are
ve
ry
sati
sfie
d w
ith
th
eir
co
nsu
lta
nts
.
•
75
% o
f re
spo
nd
en
ts w
an
t to
se
e c
on
sult
an
ts
the
y h
ire
as
BC
I m
em
be
rs.
Co
ncl
usi
on
s
Th
e f
ind
ing
s fr
om
th
is s
urv
ey
off
er
bo
th
re-a
ssu
ran
ce a
nd
th
e p
rom
ise
of
a h
ea
lth
y fu
ture
for
BC
M p
ract
itio
ne
rs, e
spe
cia
lly
wh
ere
BC
M is
all
ow
ed
to
bri
ng
va
lue
to
an
org
an
iza
tio
n b
eyo
nd
its
tra
dit
ion
al c
on
fin
es
in I
T a
nd
te
leco
m.
Re
ass
ura
nce
in t
ha
t th
e m
ain
ad
van
tag
es
of
BC
M
we
re c
on
firm
ed
as
“re
du
ced
imp
act
of
inci
de
nts
”
an
d “
fast
er
reco
very
fro
m in
cid
en
ts”
an
d
en
cou
rag
ing
in s
ee
ing
“p
rote
ctin
g r
ep
uta
tio
n”
an
d
“be
tte
r u
nd
ers
tan
din
g o
f th
e o
rga
niz
ati
on
” a
s th
e
key
be
ne
fits
.
It is
ve
ry e
nco
ura
gin
g t
o s
ee
th
e h
igh
nu
mb
er
of
resp
on
de
nts
wh
o w
ere
ab
le t
o p
ut
tan
gib
le f
igu
res
on
th
e d
iffe
ren
ce t
ha
t th
eir
BC
M p
rog
ram
me
s
ma
de
in t
erm
s o
f fa
ste
r re
cove
ry t
ime
s a
nd
in
eit
he
r sa
vin
g m
on
ey
or
pro
tect
ing
re
ven
ue
str
ea
ms.
Th
e h
igh
leve
ls o
f in
cid
en
ts r
ep
ort
ed
in t
he
ye
ar
sho
w t
ha
t B
CM
is b
ein
g m
ore
wid
ely
ap
plie
d t
o
mo
re
fre
qu
en
tly
occ
urr
ing
eve
nts
. B
CM
is
no
t ju
st
ab
ou
t lo
w p
rob
ab
ilit
y,
hig
h i
mp
act
ev
en
ts.
Inve
stm
en
t le
vels
in B
CM
exp
ert
ise
are
less
en
cou
rag
ing
wit
h n
um
be
rs o
f tr
ain
ed
sta
ff q
uit
e
ine
last
ic in
re
lati
on
to
th
e m
ain
dri
vers
of
hig
he
r
inci
de
nt
leve
ls—
nu
mb
ers
of
loca
tio
ns
an
d n
um
be
r
of
sta
ff e
mp
loye
d.
Wh
ile
a c
om
pre
he
nsi
ve r
eco
rdin
g o
f d
isru
pti
ve
eve
nts
wo
uld
be
exp
ect
ed
, tw
o o
bse
rva
tio
ns
sho
uld
be
ma
de
ab
ou
t th
ese
typ
es
of
eve
nt:
•
Bu
sin
ess
or
ma
rke
t e
ven
ts a
re b
ein
g r
eco
rde
d
an
d c
on
sid
ere
d in
so
me
BC
M p
rog
ram
me
s.
•
BC
M is
no
lon
ge
r th
e e
xclu
sive
pre
serv
e o
f 1
-in
-
20
-ye
ar
typ
e e
ven
ts.
Th
e c
ha
ng
ing
pro
file
of
resp
on
de
nts
is a
lso
en
cou
rag
ing
wit
h t
ho
se r
ep
ort
ing
th
rou
gh
IT
ma
na
ge
me
nt
com
pri
sin
g le
ss t
ha
n a
th
ird
of
resp
on
de
nts
, an
d m
an
y a
re r
ep
ort
ing
dir
ect
ly t
o
the
Ma
na
gin
g D
ire
cto
r o
r C
EO
. T
his
tre
nd
is a
lso
ma
tch
ed
by
a g
oo
d g
eo
gra
ph
ica
l sp
rea
d o
f
resp
on
de
nts
an
d g
oo
d c
ove
r o
f d
iffe
ren
t in
du
stry
sect
ors
. I
t is
als
o n
ote
d t
ha
t B
CM
ma
na
ge
rs h
ave
infl
ue
nce
ove
r si
gn
ific
an
t b
ud
ge
ts.
Th
e k
ey
me
ssa
ge
s fr
om
th
is s
urv
ey
are
po
siti
ve a
nd
all
th
ose
inte
rest
ed
in t
he
fu
rth
era
nce
of
BC
M a
s a
key
ma
na
ge
me
nt
dis
cip
line
sh
ou
ld c
om
mu
nic
ate
the
se p
osi
tive
me
ssag
es
to t
ho
se w
ho
are
sti
ll b
e
con
vin
ced
.
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
ha
s a
lso
ide
nti
fie
d
are
as
for
furt
he
r w
ork
fro
m t
his
su
rve
y in
clu
din
g:
•
Furt
he
r d
eve
lop
me
nt
of
go
od
pra
ctic
e a
rou
nd
ap
ply
ing
BC
M t
hro
ug
h t
he
su
pp
ly c
ha
in.
•
Mo
re w
ork
on
wh
at
is r
ea
lly
inte
nd
ed
by
BC
M
be
ing
em
be
dd
ed
in t
he
org
an
iza
tio
n.
•
Mo
re r
ese
arc
h o
n t
he
eff
ect
ive
ne
ss o
f B
CM
in
de
ali
ng
wit
h b
usi
ne
ss o
r m
ark
et
eve
nt
typ
es.
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
6
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Su
rve
y R
esp
on
ses
Pa
rt I
Nu
mb
er
of
dis
rup
tiv
e e
ven
ts o
ver
the
la
st 1
2 m
on
ths
tha
t re
qu
ire
d B
CP
in
vo
cati
on
34
% o
f re
spo
nd
en
ts c
ho
se 2
-5 e
ven
ts in
th
e p
ast
ye
ar.
On
ly s
lig
htl
y m
ore
th
an
the
32
% w
ho
sa
id t
he
y h
ad
no
t h
ad
an
y ca
use
to
invo
ke t
he
ir B
CP
.
Org
an
iza
tio
na
l im
pa
ct o
f th
ese
ev
en
ts
Th
e m
ain
imp
act
is a
loss
of
pro
du
ctiv
ity
foll
ow
ed
by
incr
ea
sed
co
st o
f w
ork
ing
an
d im
pa
ire
d s
erv
ice
ou
tco
me
. O
n t
he
po
siti
ve s
ide
, in
cre
ase
d s
taff
mo
rale
an
d p
osi
tive
cu
sto
me
r fe
ed
ba
ck w
ere
th
e m
ost
po
pu
lar
po
siti
ve r
esp
on
ses.
Ba
se:
20
8
Ba
se:
14
0
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
7
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Ev
en
ts o
r in
cid
en
ts w
hic
h h
ave
aff
ect
ed
org
an
iza
tio
ns
ov
er
the
pa
st 1
2 m
on
ths
25
po
ssib
le t
hre
ats
we
re li
ste
d in
th
e q
ue
stio
n (
see
ne
xt p
ag
e)
an
d r
esp
on
de
nts
we
re a
ske
d t
o m
ake
on
e o
f tw
o d
eci
sio
ns:
•
Th
eir
org
an
iza
tio
n h
ad
exp
eri
en
ced
th
e im
pa
ct
of
an
eve
nt
bu
t th
ere
wa
s n
o n
ee
d t
o in
voke
the
BC
P.
•
Th
e le
vel o
f d
isru
pti
on
re
qu
ire
d B
CP
invo
cati
on
.
Th
ere
wa
s a
th
ird
qu
est
ion
wh
ich
ask
ed
wh
eth
er
the
imp
act
of
the
dis
rup
tio
n h
ad
be
en
co
vere
d in
the
pla
n.
20
7 o
ut
of
22
1 r
esp
on
de
nts
re
cord
ed
at
lea
st o
ne
dis
rup
tio
n d
uri
ng
th
e p
ast
12
mo
nth
s. A
nu
mb
er
of
resp
on
de
nts
re
cord
ed
mo
re t
ha
n o
ne
dis
rup
tio
n.
Th
e p
rim
ary
ca
use
s o
f d
isru
pti
on
ove
r th
e p
eri
od
un
de
r co
nsi
de
rati
on
we
re (
nu
mb
er
of
rep
ort
ed
inci
de
nts
in b
rack
ets
):
•
Swin
e F
lu (
14
5)
•
IT a
nd
/or
Te
leco
m d
isru
pti
on
(1
28
)
•
Ad
vers
e w
ea
the
r (1
20
)
•
Lack
of
en
erg
y su
pp
ly (
77
)
•
Co
mp
ute
r vi
rus/
ma
lwa
re/c
ybe
r a
tta
ck (
73
)
18
1 o
f th
e 2
07
re
spo
nd
en
ts s
tate
d t
ha
t th
ey
exp
eri
en
ced
at
lea
st o
ne
of
the
eve
nts
list
ed
bu
t
the
re h
ad
be
en
no
ne
ed
to
invo
ke t
he
BC
P.
Ho
we
ver,
11
5 d
id e
xpe
rie
nce
eve
nts
fro
m t
he
list
wh
ich
did
re
qu
ire
BC
P in
voca
tio
n.
Eve
nts
or
inci
de
nts
wh
ich
ca
use
d t
he
hig
he
st le
vels
of
BC
M p
lan
invo
cati
on
we
re:
•
Ad
vers
e w
ea
the
r e
ven
ts (
55
)
•
IT o
r te
leco
m d
isru
pti
on
(5
5)
•
Swin
e f
lu (
38
)
•
Lack
of
en
erg
y su
pp
ly (
37
)
•
Fire
(3
0)
Th
e t
hre
at
list
fe
atu
red
so
me
no
n-t
rad
itio
na
l BC
M
thre
ats
su
ch a
s a
nti
-tru
st in
vest
iga
tio
n, k
idn
ap
pin
g,
fra
ud
, ta
ke-o
vers
, ad
vers
e m
ed
ia c
ove
rag
e a
nd
cha
ng
e in
go
vern
me
nt.
It
wa
s th
ere
fore
inte
rest
ing
to n
ote
th
at
resp
on
de
nts
co
uld
ide
nti
fy m
an
y o
f
the
se c
ase
s o
ccu
rrin
g –
wit
h k
idn
ap
pin
g r
ep
ort
ed
by
eig
ht
resp
on
de
nts
an
d a
dve
rse
me
dia
co
vera
ge
by
54
.
Th
e t
hir
d p
art
of
the
qu
est
ion
so
ug
ht
to u
nd
ers
tan
d
the
ext
en
t to
wh
ich
th
e im
pa
ct o
f th
e e
ven
t/
inci
de
nt
ha
d a
lre
ad
y b
ee
n c
on
sid
ere
d w
ith
in t
he
BC
P t
o s
ee
if c
ert
ain
typ
es
of
eve
nt
imp
act
s w
ere
be
ing
ove
rlo
oke
d.
40
re
spo
nd
en
ts (
20
%)
ide
nti
fie
d
on
e o
r m
ore
th
rea
ts w
ho
se im
pa
ct h
ad
no
t b
ee
n
con
sid
ere
d w
ith
in t
he
ir B
CP
.
Th
e t
op
six
ove
rlo
oke
d w
ere
:
•
An
ti-t
rust
inve
stig
ati
on
(1
st)
•
Em
plo
yee
kid
na
pp
ing
(1
st)
•
An
imal
dis
ea
se (
3rd
)
•
Tig
hte
r cr
ed
it in
sura
nce
co
nd
itio
ns
(4th
)
•
Ad
vers
e m
ed
ia c
ove
rag
e (
4th
)
•
Loss
of
tale
nt/
skil
ls (
4th
)
Re
fle
ctio
n
A k
ey
qu
est
ion
ari
sin
g is
wh
eth
er
a g
oo
d B
CM
pro
gra
mm
e a
ctu
all
y im
pro
ves
the
ba
selin
e
pe
rfo
rma
nce
of
an
org
an
iza
tio
n, i
.e.
the
re
aso
n w
hy
18
1 r
esp
on
de
nts
did
no
t n
ee
d t
o a
ctiv
ate
th
eir
BC
P,
wh
ile
oth
ers
did
, wa
s p
reci
sely
be
cau
se o
f th
e p
lan
-
nin
g, m
itig
ati
on
an
d p
rep
ara
tio
n m
ad
e t
hro
ug
h t
he
BC
M p
rog
ram
me
. T
he
se o
rga
niz
ati
on
s w
ere
ab
le t
o
de
al w
ith
mo
re in
cid
en
ts w
ith
in “
bu
sin
ess
as
usu
al
pro
ced
ure
s” n
ot
as
exc
ep
tio
ns.
Swin
e F
lu is
a g
oo
d e
xam
ple
. I
t sc
ore
d h
igh
est
in
term
s o
f th
e n
um
be
r o
f re
spo
nd
en
ts r
ep
ort
ing
th
at
the
re h
ad
be
en
so
me
dis
rup
tio
n (
70
%),
ho
we
ver,
it
cau
sed
on
ly 2
6%
of
resp
on
de
nts
to
invo
ke t
he
ir
BC
P.
Th
is is
sim
ila
r to
th
e im
pa
ct o
f co
mp
ute
r
viru
ses,
wh
ich
ag
ain
ha
ve h
igh
occ
urr
en
ce le
vels
bu
t th
e n
ee
d t
o in
voke
th
e B
CP
is r
ela
tive
ly
un
com
mo
n (
alb
eit
th
is m
ay
be
att
rib
uta
ble
to
th
e
fact
th
at
oth
er
pla
ns
de
al w
ith
su
ch in
cid
en
ts).
At
the
oth
er
en
d o
f th
e s
cale
, a f
ire
, lo
ss o
f e
ne
rgy
sup
ply
or
fail
ure
of
an
ou
tso
urc
er
alm
ost
ine
vita
bly
lea
d t
o a
BC
P in
voca
tio
n (
59
% t
o 4
7%
ra
ng
e).
Ind
ust
ria
l act
ion
, ad
vers
e w
ea
the
r e
ven
ts, p
rod
uct
reca
lls
an
d f
ina
nci
al f
ailu
re o
f a
su
pp
lie
r re
qu
ire
BC
P in
voca
tio
n in
aro
un
d 4
0%
of
case
s.
Th
is le
ad
s to
an
inte
rest
ing
co
mp
ari
son
in t
he
rela
tio
nsh
ip b
etw
ee
n n
on
-in
voca
tio
n a
nd
invo
cati
on
ge
ne
rati
ng
eve
nts
. I
n t
he
fo
llo
win
g
tab
le t
his
re
lati
on
ship
ha
s b
ee
n t
erm
ed
th
e
“se
veri
ty in
dic
ato
r”.
It
wo
uld
su
gg
est
th
at
cert
ain
typ
es
of
dis
rup
tio
n d
ese
rve
mo
re u
pfr
on
t
con
sid
era
tio
n t
ha
n o
the
rs, p
erh
ap
s th
ey
sho
uld
als
o b
e a
fo
cus
of
exe
rcis
es.
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
8
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Base: 207. Multiple responses
allowed.
Disruption -
No BCP
invoked (1)
Disruption—
BCP invoked
(2)
Total
events
recorded
(3)
Proportion of
respondents
registering
event (4)
Severity
indicator:
(2) in relation
to (3)
Swine flu 107 38 145 70% 26%
IT or telecom disruption 73 55 128 62% 43%
Adverse weather event
(incl. flooding)
65 55 120 58% 46%
Lack of energy supply
(power or fuel)
40 37 77 37% 48%
Computer virus/malware
(cyber threats)
56 17 73 35% 23%
Adverse media coverage 41 13 54 26% 24%
Fire 21 30 51 25% 59%
Failure in service provision by
outsourcer
23 20 43 21% 47%
Transport network disruption 25 13 38 18% 34%
Loss of talent/skills 33 5 38 18% 13%
Climate change protesters 18 12 30 14% 40%
Financial failure of a supplier 16 11 27 13% 41%
Civil unrest 14 13 27 13% 48%
Theft of equipment 22 4 26 13% 15%
Act of terrorism 13 10 23 11% 43%
Financial fraud 13 8 21 10% 38%
Industrial dispute 11 9 20 10% 45%
Change in government or
regulatory position
15 5 20 10% 25%
Animal disease 8 4 12 6% 33%
Tighter credit insurance
conditions
7 3 10 5% 30%
Product recall 5 4 9 4% 44%
Employee kidnapped 4 4 8 4% 50%
Assets seized in foreign
country
5 2 7 3% 29%
Anti-trust investigation 2 3 5 2% 60%
Hostile take-over 2 1 3 1% 33%
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
9
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Inv
est
me
nt
in B
CM
ex
pe
rtis
e
Th
e in
vest
me
nt
wa
s ch
ara
cte
rise
d b
y th
ose
wh
o h
ad
re
ceiv
ed
BC
M t
rain
ing
an
d m
igh
t a
lso
ho
ld B
CM
ce
rtif
ica
tio
n.
On
th
e q
ue
stio
n o
f “h
ow
ma
ny”
exp
ress
ed
in t
erm
s o
f Fu
ll T
ime
Eq
uiv
ale
nts
(FT
E),
th
e m
ost
fre
qu
en
t re
spo
nse
wa
s le
ss t
ha
n f
ive
FT
Es
– o
vera
ll 6
3%
of
resp
on
de
nts
em
plo
yed
fe
we
r th
an
fiv
e
Full
Tim
e E
qu
ival
en
ts.
BC
M p
rog
ram
me
sco
pe
Th
is q
ue
stio
n a
tte
mp
ted
to
ga
ug
e r
esp
on
de
nt
sati
sfa
ctio
n l
eve
ls w
ith
th
eir
BC
M p
rog
ram
me
sco
pe
. I
n t
erm
s o
f sc
op
e,
the
qu
est
ion
s re
late
to
se
ven
are
as
of
imp
act
th
at
org
an
iza
tio
ns
ne
ed
to
co
nsi
de
r.
Wh
ile
no
n-a
vail
ab
ility
of
IT a
nd
of
site
s a
nd
fa
cili
tie
s a
re
com
mo
n
ele
me
nts
co
nsi
de
red
w
ith
in
a
BC
M
pro
gra
mm
e, w
e w
ere
inte
rest
ed
to
un
de
rsta
nd
th
e e
xte
nt
to w
hic
h o
the
r a
rea
s
we
re c
on
sid
ere
d s
uch
as
“pe
op
le”
an
d “
sup
ply
ch
ain
”.
We
als
o a
dd
ed
tw
o
bu
sin
ess
are
as,
“c
ust
om
ers
” a
nd
“f
ina
nce
, i.
e.
loo
kin
g
to
con
sid
er
ove
r
de
pe
nd
en
cy o
n m
ajo
r cu
sto
me
rs, a
nd
lin
es
of
cre
dit
.
For
the
se
ven
th c
ate
go
ry,
we
we
re i
nte
rest
ed
in
un
de
rsta
nd
ing
wh
eth
er
the
pro
gra
mm
es
con
sid
ere
d n
ot
just
th
e i
nd
ire
ct r
ep
uta
tio
na
l co
nse
qu
en
ces
of
dis
rup
tio
n, b
ut
a d
ire
ct lo
ss o
f re
pu
tati
on
eve
n w
ith
ou
t o
pe
rati
on
al i
mp
act
.
To
he
lp e
xpla
in t
he
ab
ove
ch
art
co
nsi
de
r IT
& C
om
mu
nic
ati
on
s: 5
1 r
esp
on
-
de
nts
we
re v
ery
sa
tisf
ied
, 8
0 w
ere
sa
tisf
ied
, 4
4 w
ere
fa
irly
sa
tisf
ied
, 3
0 w
ere
no
t sa
tisf
ied
, 2
sta
ted
th
at
the
y h
ad
no
t d
on
e t
his
an
d a
fu
rth
er
1 s
aid
it
wa
s
no
t a
pp
lica
ble
to
th
eir
org
an
iza
tio
n.
Sup
ply
ch
ain
cle
arl
y st
an
ds
ou
t a
s th
e a
rea
wh
en
re
spo
nd
en
ts a
re n
ot
sati
sfie
d.
63
% o
f re
spo
nd
en
ts s
tate
d t
he
y w
ere
fa
irly
sa
tisf
ied
, n
ot
sati
sfie
d o
r h
ad
no
t
con
sid
ere
d it
wit
hin
th
e s
cop
e o
f th
eir
BC
M p
rog
ram
me
.
Ba
se:
20
8
Ba
se:
21
0.
Ch
art
sh
ow
s a
bso
lute
nu
mb
ers
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
1
0
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
BC
M p
rog
ram
me
re
cog
nit
ion
an
d e
ffe
ctiv
en
ess
A q
ue
stio
n a
ske
d w
he
the
r se
nio
r m
an
age
me
nt
ha
d a
ckn
ow
led
ge
d t
ha
t th
e
BC
M p
rog
ram
me
ha
d d
em
on
stra
bly
mit
iga
ted
th
e i
mp
act
of
an
y d
isru
pti
on
.
81
.6%
fe
lt t
he
pro
gra
mm
e d
id a
chie
ve t
his
“a
bso
lute
ly”
or
“to
so
me
ext
en
t”.
On
ly 9
% f
elt
it
did
no
t a
nd
an
oth
er
9%
fe
lt i
t w
as
ha
rd t
o p
rove
on
e w
ay
or
the
oth
er,
du
e t
o t
he
co
mp
lexi
ty o
f th
e s
itu
ati
on
.
An
ad
dit
ion
al
qu
est
ion
(ch
art
ab
ove
) a
ske
d w
he
the
r th
ere
wa
s a
sys
tem
or
pro
cess
in
pla
ce t
o r
eco
rd a
nd
re
vie
w d
isru
pti
ve e
ven
ts a
nd
th
eir
im
pa
cts.
T
he
cha
rt s
ho
ws
tha
t n
ea
rly
35
% f
elt
th
ey
ha
d a
go
od
sys
tem
, b
ut
44
% f
elt
th
eir
syst
em
ne
ed
ed
im
pro
vem
en
t.
Inte
rest
ing
ly,
20
% e
ith
er
did
no
t h
ave
a s
yste
m
or
we
re s
till
loo
kin
g in
to t
his
.
Be
ne
fits
of
BC
M t
o t
he
org
an
iza
tio
n
Th
e m
ost
po
pu
lar
be
ne
fits
art
icu
late
d b
y r
esp
on
de
nts
are
th
e t
rio
of
“fa
ste
r
reco
very
a
fte
r in
cid
en
ts”,
“r
ed
uce
d
imp
act
o
f in
cid
en
ts”
an
d
“pro
tect
ing
bra
nd
/re
pu
tati
on
”.
Wit
h 6
7%
of
resp
on
de
nts
vo
tin
g f
or
“be
tte
r u
nd
ers
tan
din
g
of
the
org
an
iza
tio
n”,
we
ca
n s
ee
th
at
the
be
ne
fit
of
BC
M c
an
be
fe
lt n
ot
just
du
rin
g
an
in
cid
en
t b
ut
tha
t th
e
pro
cess
it
self
ca
n
be
o
f va
lue
to
th
e
org
an
iza
tio
n.
Th
e r
esu
lts
als
o s
ho
w t
ha
t lo
we
r in
sura
nce
pre
miu
ms
or
ext
en
sio
n o
f in
sura
nce
cove
r a
re n
ot
see
n a
s a
be
ne
fits
of
ha
vin
g B
CM
.
Ba
se:
20
7
Ba
se:
21
5
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
1
1
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Po
siti
ve
im
pa
ct o
f B
CM
on
re
cove
ry t
ime
sca
les
Th
e r
esp
on
se t
o t
his
qu
est
ion
sh
ow
s th
at
56
% o
f B
CM
pro
gra
mm
es
en
ab
led
org
an
iza
tio
ns
to r
eco
ver
in t
wo
-th
ird
s-o
f-th
e-t
ime
, a
nd
in
ma
ny
case
s in
ha
lf-o
f
-th
e-t
ime
, w
he
n c
om
pa
red
to
an
ea
rlie
r si
tua
tio
n w
he
re n
o B
CM
pro
gra
mm
e
exi
ste
d.
Giv
en
th
at
BC
M i
s a
pp
lied
to
tim
e-c
riti
cal
act
ivit
ies
the
n s
uch
a s
avi
ng
in t
ime
is c
lea
rly
sub
sta
nti
ve.
Co
st s
av
ing
s a
nd
re
ve
nu
e p
rote
ctio
n w
ith
BC
M
For
55
% o
f re
spo
nd
en
ts a
ta
ng
ible
fin
an
cia
l be
ne
fit
wa
s g
ain
ed
by
the
ir
org
an
iza
tio
n t
hro
ug
h t
he
BC
M p
rog
ram
me
. F
or
48
% o
f re
spo
nd
en
ts t
he
co
st
imp
act
avo
ide
d b
y th
e o
rga
niz
ati
on
wa
s u
p t
o U
S$1
00
,00
0.
Fo
r 2
5%
th
e c
ost
savi
ng
wa
s e
stim
ate
d a
t b
etw
ee
n U
S$1
00
,00
0 a
nd
$5
00
,00
0.
62
% s
aw
to
p li
ne
reve
nu
e p
rote
ctio
n u
p t
o $
50
0K
.
Ba
se:
16
0
Ba
se:
11
3
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
1
2
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
An
aly
sis
I
Re
lati
on
ship
be
twe
en
dis
rup
tiv
e e
ve
nts
ex
pe
rie
nce
d,
nu
mb
er
of
loca
tio
ns,
an
d e
mp
loy
ee
lev
els
Events vs locations
He
re w
e c
om
pa
re t
he
nu
mb
er
of
BC
P-i
nvo
kin
g e
ven
ts (
Y-a
xis)
wit
h t
he
nu
mb
er
of
site
s a
t th
e o
rga
niz
ati
on
(X
-axi
s).
Fo
r e
xam
ple
, in
th
e f
irst
co
lum
n,
58
% o
f
resp
on
de
nts
w
ith
a
si
ng
le
loca
tio
n
rep
ort
ed
th
at
the
y h
ad
n
ot
ha
d
an
y
dis
rup
tio
ns
in t
he
la
st 1
2 m
on
ths,
17
% h
ad
re
cord
ed
a s
ing
le e
ven
t o
f th
is
na
ture
an
d 2
5%
ha
d r
eco
rde
d b
etw
ee
n 2
an
d 5
of
such
eve
nts
.
Th
e g
rap
h s
ho
ws
a c
lea
r tr
en
d t
ha
t th
ose
exp
eri
en
cin
g z
ero
eve
nts
fa
lls a
s th
e
nu
mb
er
of
site
s in
cre
ase
s.
T
he
ne
xt v
isib
le t
ren
d i
s th
at
a r
an
ge
of
1-5
eve
nts
will
co
ver
mo
st o
rga
niz
ati
on
s th
rou
gh
to
th
ose
wit
h m
ore
th
an
1,0
00
sit
es
wh
ere
a
hig
he
r n
um
be
r o
f e
ven
ts a
re e
xpe
rie
nce
d,
ho
we
ver,
it
sho
uld
be
no
ted
th
at
the
sa
mp
le le
vel a
t th
is s
ize
of
org
an
iza
tio
n w
as
very
low
.
Events vs number of employees
Alt
ho
ug
h l
ess
pro
no
un
ced
th
an
wit
h l
oca
tio
ns,
wh
en
a c
om
pa
riso
n i
s m
ad
e
be
twe
en
si
ze
of
org
an
iza
tio
n
in
term
s o
f n
um
be
r o
f e
mp
loye
es,
th
en
th
e
nu
mb
er
of
dis
rup
tive
eve
nts
sta
rts
to i
ncr
ea
se m
ark
ed
ly f
rom
th
e 1
0,0
00
-
em
plo
yee
leve
l.
No
te c
om
pa
riso
ns
we
re a
lso
ma
de
be
twe
en
eve
nts
an
d g
eo
gra
ph
ica
l b
usi
ne
ss
op
era
tio
ns,
in
du
stry
se
cto
rs
an
d
the
a
do
pti
on
o
f st
an
da
rds,
b
ut
no
cl
ea
r
pa
tte
rns
em
erg
ed
wit
h t
he
ava
ila
ble
da
ta s
am
ple
. A
n a
ne
cdo
tal
ob
serv
ati
on
is
tha
t th
e t
ype
of
eve
nt
cha
ng
es
by
cou
ntr
y o
r re
gio
n o
f o
pe
rati
on
. T
ho
se w
ho
ha
d e
xpe
rie
nce
d k
idn
ap
pin
g,
for
exa
mp
le,
we
re r
esp
on
de
nts
fro
m c
ou
ntr
ies
incl
ud
ing
Nig
eri
a, P
aki
sta
n, S
au
di A
rab
ia a
nd
So
uth
Afr
ica
.
Ba
se:
19
0
Ba
se:
19
1
% of responses for given event levels
% of responses for given event levels
Eve
nt
leve
ls
Eve
nt
leve
ls
Nu
mb
er
of
site
s
Nu
mb
er
of
em
plo
yee
s
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
1
3
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
BC
M i
nv
est
me
nt
com
pa
riso
ns
Th
e
pu
rpo
se
of
the
se
com
pa
riso
ns
is
to
un
de
rsta
nd
w
he
the
r th
ere
a
re
dis
cern
ab
le t
ren
ds
in i
nve
stm
en
t le
vels
in
BC
M e
xpe
rtis
e.
R
esp
on
de
nts
we
re
ask
ed
to
est
ima
te t
he
Fu
ll T
ime
Eq
uiv
ale
nt
(FT
E)
leve
ls o
f B
CM
exp
ert
ise
ba
sed
on
cri
teri
a s
uch
as
ha
vin
g r
ece
ive
d B
CM
tra
inin
g.
Th
e p
urp
ose
of
usi
ng
th
e F
TE
sca
le i
s th
at
BC
M i
s n
ot
alw
ays
a f
ull-
tim
e j
ob
fo
r o
ne
pe
rso
n a
nd
ma
y b
e p
art
of
the
jo
b o
f a
nu
mb
er
of
pe
op
le.
Th
ose
in
dis
ast
er
reco
very
are
als
o i
ncl
ud
ed
in t
he
nu
mb
ers
.
FTE levels vs number of locations
Th
e t
ren
d o
n t
he
ch
art
ab
ove
sh
ow
s th
at
inve
stm
en
t le
vels
are
fiv
e-o
r-le
ss F
TE
s
at
up
to
50
lo
cati
on
s, w
ith
an
in
fle
ctio
n u
pw
ard
s a
fte
r th
is p
oin
t, a
nd
ag
ain
at
1,0
00
loca
tio
ns.
Ho
we
ver,
th
e d
ata
sa
mp
le a
t th
is le
vel i
s sm
all.
FTE level vs number of employees
Th
e o
bje
ctiv
e o
f th
is c
om
pa
riso
n i
s to
se
e w
he
the
r th
ere
are
an
y tr
en
ds
in
term
s o
f “d
en
sity
” o
f B
CM
tr
ain
ed
p
eo
ple
a
nd
th
e
ov
era
ll
nu
mb
er
of
em
plo
yee
s in
th
e o
rga
niz
ati
on
.
Th
e i
nd
ica
tio
ns
are
qu
ite
cle
ar
tha
t in
sm
all
an
d m
ed
ium
siz
ed
org
an
iza
tio
ns
(up
to
25
0 e
mp
loye
es)
it
is v
ery
un
like
ly t
o
fin
d
eve
n
a
sin
gle
FT
E
an
d
the
re
are
lo
w
leve
ls
em
plo
yed
e
ven
in
la
rge
org
an
iza
tio
ns.
Ce
rta
inly
le
ss
tha
n
five
FT
E
is
the
d
om
ina
nt
fig
ure
u
nti
l
org
an
iza
tio
ns
rea
ch 1
0,0
00
em
plo
yee
s w
he
re t
he
fig
ure
ch
an
ge
s m
ark
ed
ly,
ho
we
ver,
th
e s
am
ple
siz
e a
t >
10
0,0
00
em
plo
yee
s is
sm
all
.
It i
s w
ort
h c
on
sid
eri
ng
th
at
the
BC
I’s
me
mb
ers
hip
is
curr
en
tly
5,0
00
me
mb
ers
an
d
an
aly
sis
sho
ws
the
y
are
a
ctiv
e
in
som
e
2,5
00
se
pa
rate
o
rga
niz
ati
on
s
aro
un
d t
he
wo
rd.
Th
is w
ou
ld s
up
po
rt t
he
fin
din
gs
fro
m t
he
su
rve
y th
at
BC
M
exp
ert
ise
is t
hin
ly s
pre
ad
.
Ba
se:
19
2
Ba
se:
19
1
% of responses for each FTE level
% of responses for each FTE level
Nu
mb
er
of
site
s
Nu
mb
er
of
em
plo
yee
s
FTE
le
vels
FT
E l
eve
ls
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
1
4
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Su
rve
y R
esp
on
ses
Pa
rt I
I
BC
M a
nd
Bu
sin
ess
in
terr
up
tio
n i
nsu
ran
ce
52
% o
f re
spo
nd
en
ts w
ere
no
t in
volv
ed
in n
eg
oti
ati
on
s a
rou
nd
Bu
sin
ess
Inte
rru
pti
on
(B
I) in
sura
nce
wit
h in
sura
nce
co
mp
an
ies
or
bro
kers
fo
r th
eir
org
an
iza
tio
n.
39
% d
id p
lay
a r
ole
. 9
4%
of
ove
rall
su
rve
y re
spo
nd
en
ts
an
swe
red
th
is q
ue
stio
n.
On
ly t
ho
se w
ho
ha
d r
esp
on
de
d i
n t
he
aff
irm
ati
ve
to
th
e q
ue
stio
n a
bo
ve
we
re
the
n a
ske
d t
o a
nsw
er
the
fo
llo
win
g s
up
ple
me
nta
ry q
ue
stio
ns.
Re
spo
nd
en
ts w
ere
ask
ed
to
de
scri
be
th
e n
atu
re o
f th
eir
dis
cuss
ion
aro
un
d i
n-
sura
nce
a
nd
B
CM
w
ith
th
eir
in
sure
rs,
risk
a
nd
fi
na
nce
co
lle
ag
ue
s.
Th
e m
ain
re
spo
nse
wa
s:
“Th
e i
nsu
ran
ce c
om
pa
ny
wa
s ve
ry p
osi
tive
ab
ou
t o
ur
BC
M p
rog
ram
me
bu
t th
at
wa
s it
” sc
ori
ng
alm
ost
35
%.
Th
e s
eco
nd
hig
he
st
resp
on
se
wa
s “w
e
we
re
ab
le
to
red
uce
th
e
leve
l o
f co
ver
du
e
to
be
tte
r
un
de
rsta
nd
ing
an
d m
itig
ati
on
of
ou
r m
axi
mu
m p
ote
nti
al l
oss
”.
A s
up
ple
me
nta
ry q
ue
stio
n a
ske
d w
ha
t le
vel
of
dis
cou
nt
on
pre
miu
ms
mig
ht
pe
rsu
ad
e t
he
re
spo
nd
en
t’s
org
an
iza
tio
n t
o s
wit
ch i
nsu
ran
ce p
rovi
de
r.
Th
e
ma
jori
ty o
f re
spo
nse
s w
ere
re
gis
tere
d in
th
e 5
% t
o 2
0%
ra
ng
e.
Ho
we
ver,
th
e m
ain
stu
mb
ling
blo
ck t
o a
chie
vin
g t
his
wa
s th
e f
act
th
at
bu
sin
ess
inte
rru
pti
on
insu
ran
ce is
oft
en
bu
nd
led
wit
h o
the
r in
sura
nce
pro
du
cts.
Ba
se:
20
7
Ba
se:
69
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
1
5
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
BC
M s
tan
da
rds
83
% o
f re
spo
nd
en
ts c
om
ple
ted
th
e q
ue
stio
n o
n t
he
ir o
rga
niz
ati
on
’s a
pp
roa
ch
to
BC
M
sta
nd
ard
s.
6
2.5
%
sta
ted
th
at
the
y
foll
ow
ed
re
cog
nis
ed
co
de
s o
f
pra
ctic
e s
uch
as
(bu
t n
ot
lim
ite
d t
o)
BS2
59
99
-1;
5%
sta
ted
th
at
the
y w
ere
ind
ep
en
de
ntl
y ce
rtif
ied
a
ga
inst
, b
y w
ay
of
exa
mp
le,
BS2
59
99
-2.
3
3%
o
f
resp
on
de
nts
ha
d d
eve
lop
ed
an
in-h
ou
se a
pp
roa
ch.
So f
or
the
se d
iffe
ren
t a
pp
roa
che
s w
ere
th
e s
urv
ey
ou
tco
me
s a
t va
ria
nce
to
ea
ch o
the
r?
Th
ose
fo
llo
win
g a
re
cog
nis
ed
co
de
of
pra
ctic
e w
ere
co
nsi
ste
ntl
y le
ss s
ati
sfie
d
tha
n t
ho
se i
n t
he
oth
er
two
gro
up
s.
Th
ose
wit
h c
ert
ific
ati
on
we
re e
xtre
me
ly
con
fid
en
t a
bo
ut
the
sco
pe
of
the
ir p
rog
ram
me
s, a
lth
ou
gh
th
e s
am
ple
siz
e i
s
very
sm
all
(9).
It is
als
o in
tere
stin
g t
o n
ote
th
at
tho
se w
ith
ce
rtif
ica
tio
n p
ut
“pro
tect
ing
bra
nd
/
rep
uta
tio
n”
an
d “
ma
inta
inin
g c
ust
om
er
con
fid
en
ce”
as
the
tw
o k
ey
be
ne
fits
to
the
org
an
iza
tio
n o
f B
CM
. T
he
se b
en
efi
ts f
ea
ture
d f
urt
he
r d
ow
n t
he
lis
t fo
r
tho
se
foll
ow
ing
co
de
s o
f p
ract
ice
o
r in
-ho
use
a
pp
roa
che
s.
T
he
y,
inst
ea
d,
favo
ure
d “
red
uce
d im
pa
ct o
f in
cid
en
ts”
an
d “
fast
er
reco
very
aft
er
inci
de
nts
” a
s
the
pri
ma
ry b
en
efi
ts o
f B
CM
.
Wh
en
co
nsi
de
rin
g t
he
lis
t o
f 2
5 t
hre
ats
, th
ose
fo
llo
win
g t
he
co
de
of
pra
ctic
e
ha
d f
ail
ed
to
co
nsi
de
r th
e i
mp
act
of
10
of
the
se t
hre
ats
, w
he
rea
s th
ose
wit
h a
n
in-h
ou
se a
pp
roa
ch h
ad
fa
ile
d t
o c
on
sid
er
the
imp
act
of
15
of
the
se t
hre
ats
.
Wh
en
co
nsi
de
rin
g e
xpo
sure
to
dis
rup
tive
eve
nts
, o
rga
niz
ati
on
s fo
llo
win
g a
cod
e
of
pra
ctic
e
or
an
in
-ho
use
d
eve
lop
ed
a
pp
roac
h
foll
ow
ed
th
e
ove
rall
surv
ey
tre
nd
(i
.e.
2-5
e
ven
ts
in
the
la
st
12
m
on
ths)
.
Th
ose
fo
llo
win
g
an
in-h
ou
se
ap
pro
ach
d
id
reco
rd
ele
vate
d
leve
ls
in
the
6
-10
e
ven
t ca
teg
ory
com
pa
red
wit
h t
he
ove
rall
re
sult
s (1
5%
vs
10
%).
Th
ose
wit
h c
ert
ific
ati
on
(sm
all
sam
ple
) a
ctu
all
y re
po
rte
d f
ew
er
dis
rup
tive
eve
nts
th
an
th
e o
vera
ll r
esu
lt.
In r
esp
ect
of
con
sult
an
t co
mp
ete
ncy
, th
ose
fo
llo
win
g a
co
de
of
pra
ctic
e a
re
mu
ch m
ore
ag
gre
ssiv
e in
wa
nti
ng
to
se
e B
CI
cert
ifie
d c
on
sult
an
ts (
40
% s
ee
it a
s
a m
an
da
tory
re
qu
ire
me
nt)
an
d 1
00
% o
f th
ose
wit
h c
ert
ific
ati
on
wo
uld
eit
he
r
pre
fer
to h
ire
co
nsu
lta
nts
wh
o a
re B
CI
me
mb
ers
or
wo
uld
ma
ke i
t a
ma
nd
ato
ry
req
uir
em
en
t.
Fo
r th
ose
fo
llo
win
g a
n i
n-h
ou
se a
pp
roa
ch,
34
% w
ou
ld n
ot
see
me
mb
ers
hip
of
the
BC
I a
s a
ma
jor
fact
or
in t
he
ir d
eci
sio
n.
On
th
e i
nsu
ran
ce q
ue
stio
ns,
wit
h a
to
tal
sam
ple
siz
e o
f 6
0,
som
e o
bse
rva
tio
ns
incl
ud
e t
ha
t th
ose
wit
h a
n i
n-h
ou
se d
eve
lop
ed
ap
pro
ach
ga
ine
d b
y b
ein
g a
ble
to r
ed
uce
th
e l
eve
l o
f co
ver
req
uir
ed
an
d r
ece
ive
co
ver
in a
rea
s o
f th
e b
usi
ne
ss
pre
vio
usl
y w
ith
ou
t co
ver.
Fo
r th
ose
fo
llo
win
g c
od
es
of
pra
ctic
e,
59
% r
ep
ort
ed
eit
he
r th
at
the
insu
ran
ce c
om
pa
ny
wa
s p
osi
tive
bu
t th
at
wa
s th
e e
xte
nt
of
the
ir
inte
rest
or
tha
t th
e in
sura
nce
co
mp
an
y sh
ow
ed
no
inte
rest
at
all
.
Ba
se:
18
4
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
1
6
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
Su
rve
y R
esp
on
ses
Pa
rt I
II
BC
M c
on
sult
an
ts
Ha
lf o
f re
spo
nd
en
ts r
ep
ort
ed
th
at
the
y e
ith
er
ha
ve n
ot
use
d o
r d
o n
ot
use
ex-
tern
al c
on
sult
an
ts.
Fo
r th
ose
th
at
do
en
ga
ge
co
nsu
lta
nts
th
ey
are
pri
ma
rily
use
d f
or
“E
xerc
isin
g, M
ain
tain
ing
an
d R
evi
ew
ing
”.
Me
mb
ers
hip
of
the
BC
I is
an
imp
ort
an
t fa
cto
r in
con
sult
an
t se
lect
ion
1
96
pe
op
le r
esp
on
de
d t
o t
he
qu
est
ion
“W
he
re d
oe
s m
em
be
rsh
ip o
f th
e B
CI
fit
in s
ele
ctio
n c
rite
ria
?”
41
% o
f re
spo
nd
en
ts w
ou
ld p
refe
r to
hir
e c
on
sult
an
ts
wh
o
are
B
CI
me
mb
ers
a
nd
a
fu
rth
er
34
%
wo
uld
m
ake
it
a
m
an
da
tory
req
uir
em
en
t.
Co
nsu
lta
nt
spe
nd
Sp
en
d w
ith
co
nsu
lta
nts
ove
r th
e p
ast
ye
ar
is q
uit
e f
irm
ly in
th
e s
ub
US$
10
0,0
00
terr
ito
ry (
78
% o
f re
spo
nd
en
ts).
In a
su
pp
lem
en
tary
qu
est
ion
aro
un
d c
lie
nt
sati
sfa
ctio
n w
ith
BC
M c
on
sult
an
ts,
sati
sfa
ctio
n le
vels
we
re h
igh
.
Ba
se:
20
0 (
no
te 1
01
ha
ve n
ot,
or
do
no
t, u
se c
on
sult
ants
) B
ase
: 1
67
. N
ote
87
re
cord
ed
a f
igu
re a
nd
80
sta
ted
“n
ot
app
lica
ble
”.
-
Th
e B
usi
ne
ss C
ase
fo
r B
CM
1
7
Co
pyr
igh
t ©
20
10
Th
e B
usi
ne
ss C
on
tin
uit
y In
stit
ute
BC
M P
rod
uct
s &
Se
rvic
es
Th
e s
urv
ey
ask
ed
re
spo
nd
en
ts t
o r
eco
rd w
hic
h p
rod
uct
s a
nd
se
rvic
es
we
re
use
d in
th
eir
org
an
iza
tio
ns
an
d t
he
leve
l of
bu
dg
et
infl
ue
nce
th
at
ea
ch
resp
on
de
nt
he
ld.
•
68
% h
ave
alt
ern
ati
ve a
cco
mm
od
ati
on
/re
cove
ry s
ite
s se
rvic
es
•
Ove
r 9
0%
ha
ve I
CT
ba
ck-u
p/D
R f
aci
liti
es
•
89
% u
se V
PN
s
•
72
% h
ave
Em
plo
yee
Ass
ista
nce
Pro
gra
mm
es
•
77
% h
ave
me
ssa
gin
g s
yste
ms
•
61
% u
se B
CM
pro
gra
mm
e m
an
ag
em
en
t p
rod
uct
s a
nd
se
rvic
es.
Wh
ere
th
e a
bo
ve p
rod
uct
s/se
rvic
es
are
use
, th
e s
urv
ey
resp
on
de
nts
we
re
bu
dg
et
ho
lde
rs o
r in
flu
en
cers
as
foll
ow
s:
•
81
% f
or
alt
ern
ati
ve a
cco
mm
od
ati
on
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