Business Broadband Application Form -...

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* Please delete where appropriate.You should read the Terms and Conditions of this service as well as StarHub’s prevaling Business General Terms and Conditions for Info-communications Services before registering and using our Services. These Terms and Conditions can befound at www.starhub.com/business or obtained by calling our Business Hotline at 1800 888 8888.Application is subject to StarHub’s approval.

Business BroadbandApplication Form

Business Particulars

Name of Business/Company as in ACRA (max. 40 characters including spacing): Business Registration Number (BRN)

Registered Address as in ACRA

Postal Code

Billing Address / Mailiing Address (if different from Registered Address)

Postal Code

Main Office Fax No.

Main Office No. Billing Account Details : Bill to existing account number

Customer Details

Bill to a new account under existing large account number

Bill to a new account

1 - 9 25 - 49 80 - 99 300 - 499 10 - 24 50 - 79 100 - 299 >= 500

Employee Size

Type of Business Banking & Finance Construction & Engineering Education

Food & Beverage Government Healthcare

Hotels Insurance IT & Communications

Retail Wholesale Others :

Logistics & Transportation Manufacturing Real Estate

Authorised Officer ParticularsName of Authorised Officer NRIC/PASSPORT/FIN* No.

Designation

Email

Mobile No.Office No.

Customer Type

Existing Customer

Existing Service ID :

New Customer

Others:

New Service Package Modification( Upgrade Downgrade*)

Order Type

Renewal of Service ContractRelocation

If you are a new customer applying for StarHub Services for the first time, please read the General Information on the documents required for application.Please complete all relevant information and provide all pages in this application form to your Account Manager. Missing or incomplete information or pages mayresult in the delay of your order submission and/or approval.

For StarHub Use (To be completed by AM)

Service Configuration


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Service Plans

ADSL


Fibre

LAN Dynamic LAN Plus Static

ADSL vPlus

512K/256K - 8 Static IP addresses 512K/384K - 16 Static IP addresses 1M/512K - 16 Static IP addresses 2M/512K - 16 Static IP addresses 4M/768K - 16 Static IP addresses 6M/768K - 16 Static IP addresses

12M/12M (Premium) 30M/30M (Biz BB Value) 50M/50M (Biz BB Premium) 100M/100M (Biz BB Ultimate) 250M/250M (Biz BB Elite) 500M/500M

12M/12M (Premium Plus) 30M/30M (Biz BB Value Plus) 50M/50M (Biz BB Premium Plus) 100M/100M (Biz BB Ultimate Plus) 250M/250M (Biz BB Elite Plus) 500M/500M (500M Plus)

Would you be using StarHub’s router?

Who is managing the Router Password?

Is additional wiring from DP/TP torouter required?

For Fibre Service

Yes (default) No Interface type: Single-mode Multi-mode*Connector Type: LC SC*

StarHub (default) Customer

Relocation Order Option:

Service Details

Via StarHub ADSLSID: 300-xxxxxxx

SID: 315-xxxxxxxSID: 385-xxxxxxxSID: 381-xxxxxxxSID: 382-xxxxxxxSID: 384-xxxxxxxSID: 386-xxxxxxx

Via StarHub FibreSID: 318-xxxxxxx/BBSH-xxxxxxx

Via NLT NGNBNSID: 388-xxxxxxx/BBNC-xxxxxxx

No (default) Yes Wiring for first 5m is FREE; additional distance is chargeable

Hot Relocation(For NGNBN, please selectVia NLT NGNBN, and ViaNLT to customer premise)

Via NLT NGNBNPlease check in PCC forService Options.

Use existing TP on site?(Applicable to NGNBN) Yes Applicable if there is an existing NLT or StarHub TP on site.

Provisioning lead time is reduced to 16 working days.

256K 512K 1M 2M

4M 6M 10M

TP Installation Options:(To be completed by AM if ServiceOption ‘via NLT NGNBN’)

Via NLT tocustomer premise(Product approvalrequired if option isnot pre-approved)

Via NLT to riser(for Data Centre only)

Via RSP Self-Provide(default)

Are you subscribing toDualConnect load balancer?

No YesPlease complete the DualConnect Load Balancersection below

Are you subscribing to StarHubUTM service?

No YesPlease attach the UTM Service Application Form atthe back of this form.

Parallel Relocation(Please note T&C and applicable charges.)

Circuit Service Option: Via StarHub Fibre

Activate 2nd ONT Port?(Applicable to NGNBN) Yes

Applicable if there is an existing NGNBN circuit and the 2nd

port or 3rd port on the ONT is available. Provisioning lead timeis reduced to 13 working days.

With dynamic IP address

With 1 static IP address


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For ADSL Service

Mode of Service: Normal (default) Express (Additional charges apply)

IP Address Option(for LAN Dynamic & LAN PlusStatic)

One Dynamic IP on router WAN interface8 static IP address (/29) (5 usable)16 static IP address (/28) (13 usable)Others:

VPN Connection SWE(For intranet orders) SID: Others:

Existing Singtel Direct ExchangeLine (DEL) Tel No.

New Singtel DEL Tel No.(For relocation with change of DELnumber)

Required for ADSL vPlus orders.Please read notes on ADSL.

For DualConnect Load Balancer

Are you using another internetservice provider (ISP) for the othercircuit?

No; both circuits areby StarHub

Yes; the ISP Name is:Please also complete the below

Existing ISP User ID & Password:

WAN IP (dynamic/ static):Local LAN IP (routergateway):

Any specific IP for existinghardware devices:

WiFi SSID & Password:

1st choice :

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Service Installation Details (MANDATORY)Service Start Date:(a.k.a. “Ready for Service” (RFS) date.This date is subject to GeneralProvisioning Lead Time)

Your preferred RFS date shall not bemore than 3 months from thedate of submission.

Installation Address :

Postal Code1. For shop houses, factories or industrial buildings without a unit number, if you need to

install the TP on the 3rd storey (for example), please indicate unit number as #03-00or #03-01.

2. We will not accept any change to the unit number after the order has been submitted.We will treat any request to change the unit number as an order cancellation andprevailing cancellation charges shall apply.

Primary Contact Secondary Contact

Name :

Office No. :

Mobile No. :

Email :

Name :

Office No. :

Mobile No. :

Email :

Availability for StarHub to contact you :

24Hours Daily

Office Hours (8am – 6pm, Mon-Fri, except public holidays)

Customer Technical Contact for Installation


24Hours Daily

Office Hours (8am – 6pm, Mon-Fri, except public holidays)

2nd choice : Business Hours After Business Hours

(weekday night)# Weekend#: AM PM*

#Additional charges apply

Primary Contact Secondary Contact

Name :

Office No. :

Mobile No. :

Email :

Name :

Office No. :

Mobile No. :

Email :


24Hours Daily

Office Hours (8am - 6pm, Mon - Fri)

Customer Technical Contact for Maintenance


24Hours Daily

Office Hours (8am - 6pm, Mon - Fri)

d d m m y y/ /

d d m m y y/ /

Same as above Same as above

ASAP (RFS date will be based on the earliest ofthe General Provisioning Lead Time)

General Provisioning Lead Time (from the date StarHub has accepted the application):For ADSL LAN/ LAN Plus: 7 working daysFor ADSL vPlus: 14 working daysFor Fibre via NLT NGNBN: 30-45 working daysFor Fibre via StarHub Fibre: 18 working days

For Fibre Service:Please decide on your preferred location of the TP, ONT and router within your premisesprior to our site survey. These devices should be within 2m from each other and a powersource. There is a charge for relocating a TP after the 1st TP installation is completed

Preferred CPE Installation Timing:

Special Handover Requirement: If you have a special cable/fibre handover requirement(e.g. to install at riser, server room or server rack), please indicate here.

Information on Business Broadband Services

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1. The Business Broadband Service (“Service”) is a cost effective corporate internet service for small, medium and large enterprises requiring it for general surfing and surveillance..It is offered on a best-effort basis with no service level assurance (SLA) on uptime.

2. Bandwidth: The bandwidth you expect is ‘up to the’ the subscribed bandwidth. Actual data transfer speeds are affected by various factors including overall network traffic,performance and configuration of your devices/ computers, type of data accessed, location and configuration of the accessed server and total number of users. We donot warrant or give any guarantee on data transfer speed or any other aspect of the Service. We hereby exclude all warranties, whether express or implied by law, regarding theuse of the Service (including without limitation the accessibility, reliability or accuracy of the Service) and the performance and/or condition of the network. There is no servicecompensation for Business Broadband.

3. Concurrent Users: Our ADSL Service can support up to 15 concurrent users and Fibre Service can support up to 20 concurrent users. The Stardard wireless router supplied by us provides Wi-Fi access. Wireless signals are sensitive to different types of interference unlike wired networks. Factors affecting wireless network connection include: physicalobjects such as walls, 2.4GHz frequency interference from cordless phones, microwave oven, other Wi-Fi router, shared Wi-Fi bandwidth among users, distance and location fromWi-Fi router, mixed network (802.1.1b/g/n) or compatibility issues with some devices/ laptops/ tablets due to the type of chipset used.

4. Service Commencement: The Service Start Date which you have indicated in the form shall be known as the Ready For Service ("RFS") date. However, the provisioning leadtime and delivery of the Service is subjected to prevailing network coverage, Service availability, availability of all relevant resources, and any permissions or approvals requiredfrom any building management and/or any other relevant party. The General Provisioning Lead Time (from the date StarHub has accepted the application) is as follow: For ADSL LAN/ LAN Plus: 7 working days

For ADSL vPlus: 14 working daysFor Fibre via NLT NGNBN: 30-45 working daysFor Fibre via StarHub Fibre: 18 working days

Your Account Manager (AM) will advise you of the expected lead-time for your order and the tentative commencement date for the provision of the Service. We will use ourcommercially reasonable endeavours to meet the RFS date but we shall not be liable if the RFS date is not met due to events outside our control, including but not limited to, anythird party’s act and/or omission. Your RFS date shall not be more than 3 months from the date of order submission. We will not accept any order with RFS more than 3 monthsfrom date of order submission

5.. Order Cancellation: If you withdrawal or cancel an application after it has been accepted by StarHub but before the activation of service, a cancellation charge (refer to OrderCancellation Charges) shall be imposed. However, you may cancel that part of the Service which we are unable to provide, without being liable to pay any Cancellation Charges, ifthe order has lapsed more than 10 working days after the RFS, and for the case of NGNBN, (1) more than 45 working days after order acceptance by StarHub and (2) the fibretermination point (TP) has not been installed at the installation address. If you accept that part of the Service which we are ready to provide and pay for the same at our agreed/prevailing rate(s), you will have no other claim against us for our failure to provide the Service before the RFS date.

6. Service Fulfillment: StarHub is responsible for providing the network connection up to the wireless router provided by us. We will provide up to 5m of wiring between the distributionpoint (DP), TP or patch panel, the optical network point (ONT) or media converter (MC), and a wireless router provided by us. (For ease of communication, TP also refers to MC fororders fulfilled by StarHub Fibre in this application form). The devices should be within 2m from each other and within reach of an electrical power source to be provided by you.The point of demarcation for our responsibility is up to the router (if router is provided by us) or the point just before the cable physically connects to router (if router is providedby Customer). During service activation, we will test the connectivity and show to you that the connectivity is active before handing over.

6.1 Works After Business Hours: Our business hours is from 8am to 5.30pm, Monday-Friday (excluding public holidays). You may request for installation or relocation worksto be carried out after business hours or on weekends. There is a one-time charge of $267.50 (with GST) per order/ circuit. This charge will still be imposed if youcancel or postpone an appointment less than 2 hours from the appointment time, or you fail to be present at the appointment time for our Field Engineers (FE) orcontactors to carry out the necessary works.

6.2 Additional Wiring from DP/TP to Router: If you require more than 5m of wiring with or without casing from the DP or TP, our FE or appointed contractor will note yourrequirement during their site survey. We will then advise you the charges for the additional wiring. If you accept our quote, the wiring works will be carried out afterthe TP installation and prior to service activation.

7. Connecting to 3rd Party Equipment (e.g. CCTV, network printer): StarHub is not able to support any 3rd party services which you connect to the router. You will need to engageyour IT vendor to setup, maintain and troubleshoot any issues related to the 3rd party equipment or services. StarHub will not be able to assist in providing support to your 3rdparty equipment or services or configuration on the router in relation to supporting your 3rd party equipment or services. If there is router replacement (e.g. due to router fault orobsolesce), you should arrange for your 3rd party service provider to be present with our FE when he is on site to reconfigure the 3rd party services to connect to the new routerto avoid any disruptions to your operations. StarHub is not liable for any charges or damages as a result of the router replacement.

8. Promotional Packages: Promotion rates are applicable for limited period of time only. Free months, if offered, applies at the start of the contract. Free premiums, if offered, willbe sent to you after the Service is activated. At the end of the contract term, the charges shall revert to prevailing rates (i.e. non-promotional rates). Renewals will ensure you are enjoying the best prevailing promotional rates. Please contact your AM for renewal of contract matters.

9 Early termination charges (ETC): ETC will be applicable if any circuit is terminated after the Services has been successfully provisioned and prior to expiry of the MinimumPeriod of Service or Agreement. The early termination charges comprise of:

i. the aggregate of the monthly recurring charges (including rental charges, where applicable) for the remainder of the unfulfilled Minimum Period of Service; andii. where relevant, any charges imposed by a third party arising from and/or in connection with the termination.

10. Downgrade of Service Package: A downgrade of Service Package constitutes a termination of existing Services and subscription to new Services. Where applicable, ETC forthe existing Services will apply.

11. Upgrade of Service Package: You may upgrade your Service Package during your contract term according to your business needs. No ETC will apply for upgrades from ADSL to Fibre or from an existing ADSL/Fibre Package to a higher speed Package with an increase in the monthly charges. You may use a new application form for upgrades.There will be a change of Service ID (SID) if you are switching from ADSL to Fibre. Your Account Manager (AM) will advise on the charges of the new Package and any Serviceimpact for the upgrade.

12. Relocation: You may relocate your Service (i) within your premise, (ii) to a new premise within the building or (iii) to a new premise at another site, subjected to the GeneralProvisioning Lead-Time. Once the Service have been provisioned at the new site, your existing contract would be transferred to the new line and relocation charges apply (refer toRelocation Charges). Please contact our Business Helpdesk for relocation

12.1. For Hot Relocation, a new circuit will be set up at the new premise and the existing circuit at your old premise will be deactivated when the ONT & router are installedat the new premise. Neucleus Connect & NLT provides for a 3 day grace period between the completion of the new circuit and the deactivation of the old circuit. Weneed you to facilitate our Field Engineers to install the ONT and router within this period.

12.2. For Parallel Relocation, a new circuit will be set up at the new premise. The existing circuit at your old premise will remain active until such time you inform us toterminate it. There is a one-time additional premium charge of $214.00 if your existing circuit is less than 12 months from the contract start date. You are liable tothe overlapping Service charges during the period when both circuits are active. You will need to instruct us to terminate the Service at the old premise once you nolonger require it. If your Service comes with static IP, you will not be able to use the old static IP address on the new circuit in the new premise; a new static IP addresswill be assigned for the new circuit.

12.3. In the event where StarHub is unable to provide the Services, Equipment and/or ancillary items at the new site during the minimum contract term or if you decide toterminate the Services due to delay in provisioning, this shall constitute to termination of existing Services and ETC shall apply.

13. Hardware Bundle: We provide the rental of the TP & ONT, or MC, and a wireless router as part of the Services. You are required to provide the power supply and take care ofthe hardware in your premises according to the device user guides given to you. Replacement for loss or damage to the hardware is chargeable (refer to Replacement of Lost orDamaged Hardware Charges). You may contact our Technical Service Support Helpdesk for hardware related issues.

13.1. You have the option to manage the router yourself, provided you have not subscribed to our UTM Services. In such case, please request for the router password bereleased to you by checking ‘Customer’ in the “Who is managing the Router Password?” section of the application form. Our FE will provide you the password duringinstallation. If you have subscribed to our UTM Services, we will not be able to release the password management to you.

13.2. You can also choose not to use the StarHub-issued router. In this case, we will not be able to configure your router or provide support for any issue related to it. Youwill be solely responsible for the management of the router.

Please read this information before placing an order. You may consult your Account Manager for further explanation.

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14 Technical Support: We provide 24x7 technical service support. Where necessary, we may dispatch a Field Engineer on-site to troubleshoot the issue as soon as we can. Theprovision of on-site support is subject to resource availability. However, you must pay us our prevailing on-site support charges (refer to Field Engineer On-site Charges) if weestablished that the fault does not lie with our StarHub, our network or the hardware supplied by us.

15. Suspension of Service: You may suspend your Service for a period up to 90 calendar days. If your Service is still in contract, the Minimum Period of Service will be extended bythe period of Suspension. A reactivation fee will be levied when you intend to resume your Service (refer to Reactivation Charges).

16 Termination: You may terminate your Service with us by giving 30 days notice to your AM or our Business Helpdesk. However, if the Service is still within the Minimum Period ofService or Agreement, ETC will apply.

17. Terms and Conditions: You should read StarHub's Terms and Conditions before registering for and/or using our Services. These Terms and Conditions can be found at /business,obtained by calling our Business Hotline at 1800-8888 8888, by faxing your request to 6720 5050. The Information on Business Broadband Services shall form part of the ServiceSpecific Terms and Conditions. Use of the Business Broadband Service constitutes to your acknowledgement and acceptance of the Terms and Conditions related to the Service.StarHub may from time to time change any of these Terms & Conditions (including the Business General Terms & Conditions and the Service Specific Terms & Conditions forBusiness Broadband) and/or such other terms and conditions agreed or accepted by Customer (including, without limitation tariffs, price plans, charges and payment terms) withoutprior notice to Customer.

18. For ADSL:18.1. Estimated provisioning lead-time is 14 working days after StarHub has accepted the application. Under exceptional case in relation to telephone line location, condition

or coverage, the processing time may take about 1 month or longer for the service to be activated.18.2. For ADSL vPlus orders, a Singtel Direct Exchange Line (DEL) is required.

i. The DEL must not be used in conjunction with PABX, hunting facilities, ISDN, key telephone system and auxiliary line.ii. The DEL must be registered under the same company’s name. Otherwise, you must provide written approval from the registered subscriber for use of the DEL

for the Service.iii. You must maintain the subscription of the DEL with the DEL service provider and ensure that it is active as long as the ADSL vPlus Service is in use. If the DEL

was terminated by the subscriber or DEL service provider, the ADSL vPlus Service will also be terminated and ETC may apply.iv. If you would like to reinstate the ADSL vPlus Service, re-application is required. You would need to subscribe for a DEL prior to re-application of the ADSL vPlus

Service. One-time charges will be applicable for re-application.v. If you provided a wrong DEL number during order submission, an administration fee of $107.00 (with GST) will be charged for re-application for ADSL vPlus Service.

18.3. Default setup for ADSL LAN Dynamic Service: DHCP & NAPT are enabled with dynamic IP addresses. Default setup for ADSL LAN Plus Static & ADSL vPlus Services:DHCP & NAPT are disabled with dynamic IP addresses. If you require otherwise, please provide a network diagram and attach to your application form during submission.

19. For Fibre:19.1. Fibre Service is available only at premises which (i) have a valid unit address within a commercial/ industrial building or property (e.g. #03-00), (ii) are fibre-ready

and (iii) have a termination point within the premise.19.2. Estimated provisioning lead-time is 30 - 45 working days after StarHub has accepted the application, subjected to the conditions listed herein. Your

Account Manager will inform you if your Service can be provisioned earlier..

19.3. Once your order has been submitted and accepted by StarHub, you will receive an email acknowledgement from our Order System and/or our cabling contractor.19.4. Building Management (BM) Issues:

i. Seeking Approval from BM: Some BM may require you to seek their approval prior to cabling works. In such case, we require you to contact the BM and comply with their requirements, which may include providing a letter of undertaking (LOU), before we can commence works. Please attach the BM approval letter to thisapplication form during submission.

ii. Additional Requirement and Charges Imposed by BM: Some BM may impose non-refundable insurance fee or admin fee, or a long-term security deposit. We requireyou to make such payments to the BM prior to commencement of cabling works. Some BM may also mandate us to use the BM’s contractors to carry out the cabling works, use the BM’s pre-laid cables, install new cable trays, or use special ducts to conceal the cables. We will bill you for these charges as we do notcover these costs.

iii. Site Work Charges: In some cases, we are required to open access panel(s), reinstate fire retardant along the fibre route, or provide scissor lift, boom lift or scaffolding in places where ceiling are 3m or higher. We will bill you for these charges as we do not cover these costs as well.

Your delay in attending to any BM issue or paying the BM charges could lead to the extension of the provisioning lead time. If it consequently resulted in yourorder being cancelled, cancellation charges shall apply.

19.5. Interim Service: If there is an pre-empted delay in your Fibre order (e.g. due to BM approval delays, insufficient fibre capacity or congested MDF room), you canrequest for paid interim ADSL or Enterprise Web (HSPA) services through your AM. We will waive the ETC when you terminate the interim services after using your Fibre Service. You are, however, required to terminate the interim services via our Business Helpdesk once your Fibre Service is active.

19.6. Service Commencement: After the TP has been installed, our Field Engineers (FE) will contact you to install the ONT and router. You have 10 working days to allowour FE to complete the ONT and router installation. If for whatever reason we have not been able to contact you, or you are unavailable, or you are not ready or willingto allow our FE to complete the ONT and router installation despite attempts by the FE or our AM to engage you, we will charge you $100.00 (before GST) for eachmonth of delay.

19.7. Static IP Address: You may request for 1x static IP address for your Fibre Service through your AM if required. There will be a premium on your monthly charges. If you subsequently require 1x static IP address for your Fibre Service, you will be required to submit a fresh application form for modification of package. You may consult your AM for more information.

19.8. Support for Larger Number of Concurrent Users: We offer high performance routers if you require the router to support more than 20 concurrent users at your premises.You may consult your AM for more information.

19.9. Non-Building Address Point (NBAP) Order: If you require a Fibre Service at a site that do not have an official address or unit number (e.g. car-park, ATM machine,bus-stop, e-service kiosk in public areas, lamp post, lift lobby, lift monitoring/ fire-command and control room, switch room toilets, worksite, site office, showroom in anopen space), you are required to raise a NBAP order. The provisioning lead-time is subjected to site survey and complexity in pulling a fibre cable to the site. Your AMwill advise you further on such request.

20. DualConnect Load Balancer: The StarHub DualConnect Load Balancer (“DualConnect”) is a value-added service (VAS). The load balancer supports link aggregation and failoverfor outgoing traffic only.

20.1. Suitability: DualConnect is suitable for use with 2 dynamic broadband circuits from 2 different platforms or internet service providers (ISP). The total or aggregatedbandwidth will be dependent on several factors, including but not limited to the bandwidth of individual links (as such we are unable to warrant or guarantee on thetotal or aggregated bandwidth that the load balancer will be able to support or manage).

20.2. Technical Support: You may contact our Technical Service Support Helpdesk for technical support. However, we will not be able to support or troubleshoot the otherISP’s link or CPE related issues, configuration or settings.

20.3. Subscription: If you have signed up DualConnect as part of a promotional bundle, the MPS is 24 months. There is no MPS if you signed on as an Add-on to an existingbroadband circuit. All terms related to the Business Broadband is applicable to DualConnect VAS

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Order Cancellation Charges (Before Serviceis activated)

Relocation Charges

Field Engineer (FE) On-site Charges forInstallation or Relocation Works AfterBusiness Hours

Field Engineer (FE) On-siteGeneral Charges

Transfer of Ownership orAccount Charges

Replacement of Lost orDamaged Hardware(TP/ ONT/ router) Charges

Resumption Charges(from Suspension)

Description Charges

All above charges are inclusive of GST. StarHub reserved the right to change the rates from time to time without prior notice.

For ADSL: $535.00For Fibre: $1,284.00

For ADSL: $160.50For Fibre: Up to $856.00 with recontract and up to $1,177 without recontract.

After business hours On-site Charges: $267.50 per order/ circuit.Charges is still payable for cancellation or postponement if FE has been dispatched (2 hours before appointmenttime) or have arrived on site

$53.50 for Transportation (per trip)$128.40 per hour for On-site Charge Rate. Minimum charge time is 1 hour per trip. Incremental unit is ½ hour orpart thereof.$107.00 for Cancellation Charge/ Postponement if FE has been dispatched (2 hours before appointment time) orhas arrived on site.

Business Hours: Mon- Fri, 8am to 5.30pm (excluding public holidays)For work after business hours, there On-site Charge Rate is $192.60 per hour.

$53.50 per Service TransferNo charges for merging of accounts under the same entity.

$160.50 + hardware chargesYou may enquire the cost of the hardware from your Account Manager.

$107.00 for 1st 90 calendar days of suspension or part thereof..$107.00 for each subsequent 30 calendar days of suspension or part thereof.

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21. General Charges: The following General Charges may be levied as agreed between Customer and StarHub.

Finance (For StarHub’s Finance Use)

Customer Acknowledgement / Signature

I/We hereby apply for the Services set out in this application form. I/We have fully read, understood and agree to be bound by all of the terms and conditions asset out in this application form, StarHub’s prevailing Business General Terms & Conditions for Info-communication Services and the Service Specific Terms &Conditions for Business Broadband services as set out at www.starhub.com (incorporated by reference) and such other terms and conditions as may be agreedand accepted by us. I/We agree that in the event of any early termination or downgrade of any part of the Services within the Minimum Period of Service, EarlyTermination Charges will be imposed. I/We also confirm that I/we have provided up-to-date, full and accurate information to StarHub and shall not hold StarHubresponsible for any incomplete or inaccurate information. I/We further represent and warrant than I am the duly authorised officer and signatory of the above –namedCustomer and am authorised to enter into this agreement with StarHub. I/We shall be responsible for all Charges incurred by StarHub arising from and in connectionwith this request for Services.

Signature of Applicant/Authorised Officer/Date Company Stamp

Reference PO Number:

Charges Details (To be completed by Account Manager)


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Description/ Bandwidth(e.g. Biz BB 250M, DualConnect LB,

Cisco 1941 router, After Office-Hour Work)

Service ID(e.g. 3880000001,BBNC100000001)

One Time Charges(per unit)

Recurring Charges(per unit)

ContractPeriod(months)

Promo:Free Months

Remarks:

Processed By / Date :

Remarks :

Reviewed by / Date:

Remarks:

All Charges are quoted exclusive of prevailing goods and services tax and other applicable sales or usage tax or similar charge. Charges (including any part thereof) may be subject tochange according to StarHub’s prevailing business General Terms & Conditions and applicable Service Specific Terms & Conditions. Charges for Services on promotion will only be validfor the promotional period and unless otherwise agreed by StarHub in writing, StarHub’s prevailing Charges shall apply upon expiry of promotion.


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StarHub Account ManagerFor StarHub’s Use

Sales Ops Support

Name :

Contact Number :

Email :

Checklist completed PCC instructions complied

Opportunity No.:

Router model (if non-default):

Load Balancer model:

Promo Code:

Premiums:

Project Manager (if applicable):

Name:

Contact No.:

Email:

Sales Ops Provisioning

Provisioned By / Date :

Remarks :

Special Instructions

For 250M, CSOM to send email to NC after submitting order in NC portal toprovision other ports with FE interface. For upgrade order, StarHub RFS datemust be the same as NC RFS date, and FE need to be assigned the earliest sloton RFS date.

Load Balancer required. Please provide the Load Balancer Service Configurationinformation in Order Remarks

Reviewed by / Date

Remarks:

General Information

For enquiries, please call our Business Hotline at 1800 888 8888 or Business Helpdesk at 1631www.starhub.com/business

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Provision of StarHub ServicesThe provision of the service is subjected to StarHub’s approval and acceptance of application, coverage, service availability and availability of all relevant resourcesat the installation address.

Applying for StarHub ServicesIf you are applying for StarHub services for the first time, we would need the following documents with your application:

Copy of your company’s latest Certificate of Registration from the Accounting and Corporate Regulatory Authority of Singapore (ACRA) if it is incorporated inSingaporeCopy of identification document (NRIC/ FIN/ Passport) of the Authorised Officer who is applying on behalf of the companyOriginal Company Stamp (to be affixed on the application form)Original letter of authorisation with company’s letterhead indicating name, NRIC, designation of Authorised Officer, and signed by the company Director (withCompany Stamp) if the Authorised Officer is not the owner or director of the company.

Authorised Officer:If the authorised officer is a Singaporean or PR, the NRIC/ Passport number has to be filled in the “Authorised Officer Particulars” section on the form. If theauthorised officer is a foreigner, the FIN number has to be filled in instead.

Company Address:For the registered address, PO boxes are not acceptable.Please fill in both the registered address and billing/ mailing address if they are not the same.

StarHub AccountOnce your first application has been accepted by StarHub, an account will be created for your company/ organisation.Where applicable, a security deposit may be required.Subject to applicable terms and conditions, you will then be able to apply for new Services, or make changes to your existing Services by calling, faxing, emailingor writing to StarHub.

After Sales SupportFor after-sales enquiries or support, you may

Call your Account Manager for Service provisioning, change of Service Package or renewal mattersCall the Business Helpdesk at 1631 for relocation, temporary suspension, termination, billing, lost or damage hardware replacement mattersCall the Technical Service Support Helpdesk (24x7) at 1800-823-3333 for fault related mattersFax us at 67205050Email us at [email protected] our website at www.starhub.com

GST PaymentYou agree to pay all taxes, goods and service tax, duties, levies and other similar charges imposed under any law in respect of the provision of the Services or onany charges or payment due from or payable by the Customer to StarHub (“Taxes”).If you are required under any law to deduct or withhold any sum as Taxes imposed on any amount payable on StarHub, the amount payable to StarHub must beincreased by such amount necessary to ensure that StarHub will receive a net amount equal to the amount which StarHub would have received in the absence ofany deduction or withholding.

Personal Data ProtectionBy interacting with us, submitting information to us, or signing up for any Products and Services offered by us, you agree and consent to StarHub Ltd. (including itsrelated corporations and business units) (collectively, the "Companies"), as well as their respective representatives and/or agents (collectively referred to herein as"StarHub", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies'authorised service providers and relevant third parties in the manner set forth in our Data Protection Policy which is available on our website.

Do you know our fibre service is offered on a best effortbasis, up to the subscribed bandwidth with no servicelevel assurance (SLA)?

1

As there is no SLA, StarHub do not provide any Service compensation. Actual datatransfer speeds are affected by various factors. (Refer to clause 2 of the Service termsfor more information)For fixed services with SLA, please opt for our Switch Ethernet (SW-E), Internet LeaseLine (ILL) or Ethernet Lease Line (ELL) services.

Are you aware of the maximum number of concurrent usersthe wireless router can support for the fibre service?2

Our Fibre Service can support up to 20 concurrent users. The standard wireless routersupplied by us provides Wi-Fi access. Wireless signals are sensitive to different typesof interference unlike wired networks. (Refer to clause 3 of the Service terms for moreinformation on interference)

Are you informed of the provisioning lead time of yourfibre service?3

The estimated provisioning lead-time for fibre service is 30-45 working days afterStarHub has accepted the application, subjected to prevailing network coverage, Serviceavailability, availability of all relevant resources, and any permissions or approvalsrequired. Your account manager will advise you of the expected lead-time for yourorder and the tentative commencement date for the provision of the Service.If you urgently require an interim service for your operations while the fibre service isbeing provisioned, please let your account manager know. We offer paid interim services.(Refer to Services terms for more information)

Your Building Management (BM) may require you to seektheir approval prior to cabling works. Do you know we needyou to get the in-principle approval letter/email or letter ofundertaking (LOU) from your BM?

4

Your account manager may approach you to request for the letter from your BMprior to order submission.In some instances, our contractor may also approach you to help obtain the approvalfrom your BM. Please provide the assistance to our contractor so that they can proceedwith the fibre laying works. Your failure to obtain approval from the BM will result indelay to the service activation.

Your BM may also impose non-refundable insurance fee oradmin fee, or a long-term security deposit. Are you informedthat we require you to make such payments to the BM?

5

As we are not responsible for these fees to the BM, we need you to make paymentsfor these fees or deposit prior to order submission.In some instances, our contractor may also approach you to make such paymentsto your BM. Please make the payments as soon as possible so that our contractorcan proceed with the fibre laying works. Your failure to pay the fees will cause delayin provisioning lead time.

Your BM may also mandate us to use the BM’s contractorsto carry out the cabling works, use the BM’s pre-laid cables,install new cable trays, or use special ducts to conceal thecables. Have you been informed such costs will be borneby you?

6As such costs are not covered as part of our standard offering, we will have tobill you for these charges after the fibre has been laid.

In order to lay the fibre from the MDF room to your premises,we may need to open risers, access panel(s), break andreinstate fibre retarder and/or provide scissor lift, boomlift or scaffolding in places where ceiling are 3m or higher.Are you aware that the costs associated with such activitiesshall also be borne by you?

7

The additional costs associated with such activities are will be billed to you after thefibre has been laid.In some instances, our contractor may also approach you to help obtain the approvalfrom your BM to open access panel(s). Please provide the assistance to our contractorso that they can proceed with the fibre laying works. Your failure to obtain approvalfrom the BM will result in delay to the service activation.

If you are deploying 3rd party equipment or services (e.g.CCTV or network printer) via the StarHub router, are youinformed that we are unable to support such services orequipment?

8StarHub is responsible for providing the network connection up to the wireless routerprovided by us. StarHub is not able to support any 3rd party services which you connectto the router. Please engage your IT vendor to setup, maintain and troubleshoot anyissues related to the 3rd party equipment or services.

Have you been informed of the relocation fee should youmove to a different address during your contract period?9

We charge a relocation fee of up to $856.00 with recontract and up to $1,177 withoutrecontract for your fibre service. The estimated provisioning lead-time for fibre serviceat the new site is 30-45 working days. If you require Parallel Relocation, there is aone-time additional premium charge of $214.00 if your existing circuit is less than12 months from the contract start date.If you urgently require an interim service for your operations at the new site, pleaseinform our business helpdesk officers so they can arrange for you.

Are you informed of StarHub Business Support contactsfor any enquires?10

For relocation, temporary suspension, termination, billing, lost or damaged hardwarereplacement matters, you may contact our Business Helpdesk at 1631 or +65 68201631 from overseas.For service fault related matters, you may contact our 24 x 7 Technical Service SupportHelpdesk at 1800-823-3333.

Thank you for taking time to complete the checklist. Please tick or indicate ‘NA’ on every Q&A item above. You may ask your account manager to clarify any item before checking off.Failure to complete this checklist may result in delay to your order submission. You may request for a duplicate copy of this signed application form and checklist for reference.

I hereby acknowledge that I understand and accept the above terms.

11 of 11v16.07

CheckList for StarHub Business Broadband Fibre Services

S/N. QuestionPlease check( If not applicable,

please indicate "NA")Key Areas to Note

Customer Name & Company Stamp

Signature & Date:

StarHub Channel Sales Rep Name & SignatureStarHub Channel Partner Company Name:

Please complete this checklist if you are subscribing for our fibre services:

Amortization Type

GPMFixed ARM

MORTGAGE APPLICATIONApplicants should complete this form as "Applicant" or "Co-Applicant" as applicable. Co-applicant information must be provided when the incomeor assets of a person other than the Applicant (including the Applicant's spouse) will be used as a basis for loan qualification.

Applicant First Name Applicant Last Name

Social Securiy Number Home Phone (incl. area code)

Street Address

City State

E-Mail Address

Co-Applicant First Name Co-Applicant Last Name

Social Securiy Number Home Phone (incl. area code)

Street Address

City State

E-Mail Address

In what state will you be purchasing the home? Will you be applying for optional Life Insurance?

$ $

Principal Monthly Payment

$ $

If your down payment is less than 20% of the purchase price, a Mortgage Insurance section must be filled to compete the application after submission.

Income Type 1 Amount




Asset Type 1 Amount

Asset Type 2 Amount

Asset Type 1 Amount

Asset Type 2 Amount

Liability Type 1 Amount




$

$

$

$

$

$

$

$

$

$

$

$

Date

Is this an individual (no co-applicant) or joint (with a co-applicant) loan application? Individual Joint

Yes NoIf life insurance is selected, your loan document package will contain a Life Insurance section.

Term (years)Purchase Price Down Payment No. Months Interest Rate

Date

Applicant Signature

Co-Applicant SignatureApplication Status:

FOR OFFICE USE ONLY:

Approved Rejected

I. APPLICANT INFORMATION Co-ApplicantApplicant

II. LOAN INFORMATION

III. TERMS OF LOAN

IV. APPLICANT INCOME INFORMATION Co-ApplicantApplicant

V. APPLICANT ASSET INFORMATION Co-ApplicantApplicant

VI. APPLICANT LIABILITY INFORMATION Co-ApplicantApplicant

VII. SIGNATURES AND PROCESSING

Fin@ncecorp.

Business Broadband Application Form -...

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Transcript of Business Broadband Application Form -...