Business Analyst Security and VIP

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    Job Description Business Analyst Security and VIP

    Job Title: Business Analyst Security and VIP

    Department: Sports Security

    Reports to: Sports Security Manager

    Location: Gibraltar

    Purpose of Role:

    Prevention and detection of sports book related fraud.Optimisation of VIP campaignsIncreasing the effectiveness of the sports book security department both in businessprocedures and software tools.Assuring holistic customer management.

    Role Dimensions:

    Key Relationships VIP and security manager Sports Security manager Business IntelligenceGibraltar Product ManagementSports Platform

    Responsibilities:

    Creation of daily, weekly, monthly KPI reports to show effectiveness of sportssecurity

    Creation of daily, weekly, monthly KPI reports to show effectiveness of sports VIPand promotion campaigns

    Analysis and reporting on figures for the Security and VIP teams including

    Regular monitoring and trend level explanations of reports with the analystdrawing peoples attention to critical areas or those with unexpected trends

    Contribute and take a data provision position and ownership on any project thatthey are involved in

    Identify key data points that are required in measuring the success of the project,liaise with the business owners and the ETL team in getting the correct data,finalizing on the report format before publishing the report and findings

    Communicate key insights on the effectiveness of the VIP teams marketingefforts

    Work collaboratively with the marketing teams to improve focus on KPIperformance

    Assuring sufficient data quality as needed for efficient and effectiveinvestigations, analysis in the area of sports book security, creating action plansto address identified problems, implement decided solutions where feasible forthis position

    Support development of IT-tools bwin.party platform detailed tasks might be verysimilar to a "classical" business analyst role (i.e. analyse procedures,requirements definition, clarifications with responsible business owner(s),development teams etc.)

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    Occasional Responsibilities:

    Provide training for Junior Security Quality Analyst and security and VIP teammembers

    In depth analyse of losses and trends of pre-match and live product

    Support development of IT-tools of other platforms like e.g. ESSA platform -detailed tasks might be very similar to a "classical" business analyst role (i.e.analyse procedures, requirements definition, clarifications with responsiblebusiness owner(s), development teams etc.

    Knowledge/Expertise/Qualifications:

    Essential

    Sports security background

    Experienced in working with CRM and/or VIP teams

    Advanced analytical skills (has worked in an analytical task/job environmentbefore)

    Self-driven investigative skills (knows tools, knows how to use them when andhow to create a certain result), high maturity level in self (time) management

    Diligent, structured worker ("eye for the detail") and "presenter" (of reports etc.),able to deal with complexity as well as reducing complexity for others

    Proven database and SQL knowledge

    Experience with business objects or Microsoft strategy Results, solution driven / persistent attitude, "finisher" (no quitter)

    High level of trustworthiness within the team and towards software developmentteam

    Natural born networker (has to align with other departments, has to have goodassessment whom to contact for what etc.)

    Feels comfortable with decision making

    Good ability to abstract "own believes" from "what does the department reallyneed"

    Desired

    Tableau and Access knowledge

    Experience in business analysis

    University degree or similar