Business Administration Level 1 AwardTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Learning outcomes – Week 6 LO 1: Take part in an icebreaker

LO 2: Give examples of when to use a formal or informal communication style

LO 3: State why some businesses adopt a ‘house style’ for certain documents

LO 4: Be observed whilst welcoming visitors at the Waterside reception – Only if you haven’t done this

During the practical task you will meet the following criteria; Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors

Complete Welcome Visitors Unit Ensure workbook is completed in full and signatures are where they

are required Complete Page 20 by number referencing your documents/additional

evidence (hand-out available) Complete feedback form and destination data (Ask me for this)

ON YOUR OWN

Complete the hand-out – Can you follow instructions?

3 minutes

ICE BREAKER

Group work Give examples of when to use a formal or

informal communication style – 3 examples of each. This must be business related.

State why some businesses adopt a ‘house style’ for certain documents

Formal VS Informal Communication

What is a 'House Style'?

A house style is a set of rules which state how all documents and written communication from a business should be formatted.It will govern things such as- the colours to be used- the font style and size- where the logo should appear- whether text should be right, centre or fully justified- how the address and contact details should

be presented

House styles are needed:

- To ensure consistency across all documents

- To support brand recognition (people know the documents belong to a particular organisation)

-To reduce the amount of time staff spend setting up and formatting documents

- To reduce the risk of mistakes e.g. address being mispelt, logo being omitted

Workbook

Complete Page 19 in your own workbook

HOMEWORKYou needed to…

State how treating visitors politely and in a positive way will benefit an organisation

Page 15 AC 2.1

Share some examples

TASKS YOU SHOULD HAVE COMPLETED1. You need to create 3 separate documents from the Task sheet

2. Proof read each document – Look for errors, spellings, capital letters, information is accurate, formatting is correct (BEFORE PRINTING)

3. Print each document

4. Save each file into ‘documents’ (Ask if you are unsure)

5. Upload each document to ItsLearning (Ask if you are unsure)

6. If you have completed this – Check ItsLearning Week 4 for the next task (SPREADSHEETS)

7. If all of this is complete – Ask me for the next task – Email/Data input

ObservationIn pairs, you will be observed whilst covering our reception area here at Waterside (15 minutes each pair)

You are to familiarise yourself with the paperwork at Reception

If the phone rings, you can answer it (A hand-out is available to guide you)

If someone comes to reception, you can ask them to sign in and help them with their enquiry (Paperwork available)

What are you being observed on?

Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for

their visit 1.2 Follow organisational procedures for receiving

visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of

waiting 1.5 Use appropriate tone and language, including

body language, when dealing with visitors

ANY QUESTIONS SO FAR

Feedback from Reception Task

Share with each other how it went

Did you….. LO 1: Take part in an icebreaker LO 2: Give examples of when to use a formal or informal communication

style LO 3: State why some businesses adopt a ‘house style’ for certain

documents LO 4: Be observed whilst welcoming visitors at the Waterside reception –

Only if you haven’t done this During the practical task you will meet the following criteria;

Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors

Complete Welcome Visitors Unit Ensure workbook is completed in full and signatures are where they are

required Complete Page 20 by number referencing your documents/additional

evidence (hand-out available) Complete feedback form and destination data (Ask me for this)