Bureaucratic Dysfunction & Innovative Public Problem Solving Presentation 23rd February 2012,
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Transcript of Bureaucratic Dysfunction & Innovative Public Problem Solving Presentation 23rd February 2012,
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Bureaucratic Dysfunction & Innovative Public Problem Solving
Presentation 23rd February 2012, Cardiff Co-Production Event, City Hall
Megan Mathias, Director, Kafka Brigade UK & Ireland
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KAFKABRIGADE
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KAFKABRIGADE
1. A Non Profit Action Research Team• Founded in 2005 • 15+ Researchers• 50+ Projects Completed• Working in Holland and the UK• Research, training & advocacy
2. A process to engage people in identifying, diagnosing and remedying bureaucratic dysfunction• Involving citizens and front line staff • informed by various theoretical frameworks• Built on clinical, experimental research• Focused on mobilizing adaptive responses• Without imposing generic solutions
What is the Kafka Brigade?
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KAFKABRIGADE
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KAFKABRIGADE
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KAFKA BRIGADE
The Kafka Field LabCheckpoint meetings & reflection
Explorative research &
case selection
Case research & preliminary
reports
Expert (counter-factual) critique
Collective Performance
Review
Action planning
(deliver)
Checkpoint meetings & reflection
Checkpoint meetings & reflection
Cycle is
repeated
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Domestic Violence in RCT
•86% of reported incidents are against women;
• Majority are unemployed; between 20-29 years old;
• 55% have children; 71% of victims children had witnessed abuse;
• 70.6% of incidents occur in the home;
•67% of abuse is between intimate partners.
• 81% of victims were pregnant;
(Safety Unit data, 2008)
Step 1: Exploratory research: What do we know?
KAFKA BRIGADE
Immigrant Entrepreneurs
•3 x more likely to become unemployed
• more likely to have language deficiencies, low level of education
• 2 x more likely to become an catering entrepreneur in neglected urban areas
• 3 x more likely not to seek help from the government • more likely not to be eligible for small credits, go bankrupt within 5 years
•more likely to enter informal economy
Dutch National and City Government Data 2007)
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Step 1: Exploratory research: What do we know?
KAFKA BRIGADE
• Initial stocktake of ‘the problem’
• What is ‘known’? How is it known?
• What data is available (however limited)?• Population• Performance• Financial• Research
• Shift from problem to people
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Step 2: Case research:the representative citizen’s story
KAFKA BRIGADE
Domestic Violence
• Single mother, 30 years of age
• 2 children aged 5 & 6;
• Very supportive and caring mother;
• 2 abusive relationships.
• When abuse started, living in Council housing;
• Abuse started 4 years ago;
• Abuse occurred during pregnancy and lost baby;
• Poorly served by services
• Well spoken and analytic; Eager to Help
Immigrant Entrepreneurship
• Young Dutch / Turkish male
• Sandwich shop start-up
• School dropout
• Living in bad neighborhood
• Financial problems in the past
• Unemployed
• Entrepreneur by necessity
• Almost bankrupt
• Poorly served by services
• Red Tape Competent; Eager to Comply
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Mapping the Process
• Lease Required for Permits• Bank Statement Required for Lease• Permits Required for Bank Statement
• Sequential Licensing Processes• Contradictory Regulation• Focus on Deterring Entrepreneurs
• Mismatch Assumptions and Reality Entrepreneurship• Misconception of the One-Stop-Shop Idea• Misalignment with Network Partners
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Step 3: Expert critique: Validating the preliminary analysis
• Usually 10-25 (units of) organizations
• Gathering more insight and evidence
• Engaging insight of frontline workforce
• Generating initial hypotheses
• Building a coalition of the willing around the population in hand
KAFKA BRIGADE
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KAFKABRIGADE
Step 4: Collective Performance Review
Policy Makers
ManagersFront LineStaff
Citizen Sponsor
PART I• Is There a Problem?• What Is the Problem?• What Causes the Problem?• What Keeps you from Solving the Problem?
PART I• What could you do to make a small
improvement?• Who or what do you need for that?
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Step 5 & 6: Action Plan & Follow Up: Multiple Incremental Changes
KAFKA BRIGADE
“Entrepreneurship” “Domestic violence”
Case level commitments
Business open without bending the rules
- Emma plus kids safe and employed
Category levelcommitments
-City wide integrated system for license application-Millions in savings for city and entrepreneurs
- Adjusted interagency business processes - all staff DA trained - social housing procedures adjusted
Capacity level commitments
- More frequent reality checks by senior management
- Repeat projects to develop local ‘Kafka’ cadre
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KAFKA BRIGADE
The Kafka Field Lab
Checkpoint meetings & reflection
Explorative research &
case selection
Case research & preliminary
reports
Expert (counter-factual) critique
Collective Performance
Review
Action planning
(deliver)
Checkpoint meetings & reflection
Checkpoint meetings & reflection
Cycle is
repeated
Statistical AnalysisPolicy ReviewPreliminary Interviews
Narrative DescriptionProcess MappingFact Checking
Semi-struct’d interviews Business process analysis
CounterfactualsGenerating propositions
Moderated collaborative enquiryCreative problem solving
Managed “holding
environment”
Case, category & capacity commitments
Evidencing improvementScaling up where possId ‘new’ problemsEvaluating the process
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Bureaucratic Dysfunction & Innovative Public Problem Solving
Presentation 23rd February 2012, Cardiff Co-Production Event, City Hall
Megan Mathias, Director, Kafka Brigade UK & Ireland