BundOnLine 2005 Implem Report 2003

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BundOnline 2005

2003 Implementation Plan



Contents

Summary 1

1 BundOnline implementation status 4 1.1 Implementation status in the ministries 5 1.1.1 Implementation of online services 9 1.1.2 One for all services 22 1.1.2.1 The "profi" project subsidy system 24 1.1.2.2 eTendering 25 1.1.2.3 Electronic legal communications 27 1.1.2.4 Recruitment 27 1.1.2.5 Preparation of political and regulatory decisions 28 1.2 Status of central implementation activities 29 1.2.1 Overall project management 31 1.2.1.1 Programme controlling 33 1.2.1.2 Knowledge management 33 1.2.1.3 PR work 34 1.2.2 Basic components 37 1.2.2.1 The "payment transaction platform" basic component 38

1.2.2.2 The "content management system" basic component 39 1.2.2.3 The "forms server" basic component 40 1.2.2.4 The "data security" basic component 41 1.2.2.5 The "www.bund.de portal" basic component 43 1.2.3 Competence centres 44 1.2.3.1 The "Workflow management, processes and organization" competence

centre 44 1.2.3.2 The "Payment transactions" competence centre 45 1.2.3.3 The "Data security" competence centre 46 1.2.3.4 The "Content management system" competence centre 46 1.2.4 Standardisation activities – status and outlook 47

1.3 Economic efficiency 47 1.3.1 Distribution of costs 47 1.3.2 Cost reduction potentials 50 1.3.3 Estimate of benefits 51 1.4 Data protection 56

2 Modifications of and amendments to the 2002/2003implementation plan – measures in 2004 57

2.1 Consolidation of the service portfolio 57 2.1.1 Changes in the service offering 59 2.1.2 New services 59

2.1.3 Cancelled services 60 2.1.4 Further development of services which went online before 2003 60



2.1.5 Feasibility assessment and implementation schedule 62 2.2 Basic components 63 2.3 Competence centres 64 2.4 One for all services 66

3 Integration into national reform projects and international co-operation 68

3.1 Deutschland-Online 69 3.2 Reduction of red tape 72 3.3 The Signature Alliance 73 3.4 International co-operation 75

4 Next steps 77

Appendix 93

II



IllustrationsFig. 1: Current implementation status (as per 12 November 2003) of the services scheduled for

and/or implemented in 2003 ............................................................................................................ 7 Fig. 2: Degree of implementation of the type-1 services to be implemented by 2005 on ministry

level following consolidation of the service portfolio ..................................................................... 9 Fig. 3: Degree of implementation of the services to be implemented by 2005 according to service

types on ministry level................................................................................................................... 10 Fig. 4: The "search engine for 0190/0900 telephone numbers" service offered by the Regulatory

Authority for Telecommunications and Posts................................................................................ 12 Fig. 5: The "solar systems online" service....................................................................................... 13

Fig. 6: The "WetterShop" service of the German Meteorological Service...................................... 14 Fig. 7: Online bed reservation in rehabilitation centres................................................................... 15 Fig. 8: The GeoMIS.Bund.de Geo Data Search service .................................................................. 16 Fig. 9: The electronic waterways information system (ELWIS) ..................................................... 17 Fig. 10: Virtual Marketplace for the "Öffentlicher Eink@uf Online" (Public Procurement Online)

service 18 Fig. 11: The JobCard model project .............................................................................................. 19 Fig. 12: One of the BundOnlineStar winners (G2C): customs auction ................................ 20 Fig. 13: One of the BundOnlineStar winners (G2B): calculation and payment of the allowance to

the "Riester Pension" ..................................................................................................................... 21 Fig. 14: One of the BundOnlineStar winners (G2G): Communal location database with

information on the electromagnetic compatibility of stationary radio installations ...................... 22 Fig. 15: Homepage of the eTendering OFA service .......................................................................... 26 Fig. 18: Fields of central implementation activities ...................................................................... 29 Fig. 19: Tasks of the basic components......................................................................................... 30 Fig. 20: Organization structure: basic components and centres of excellence .............................. 31 Fig. 22: Ad, published in "Allegra – Woman and Work“ ............................................................. 36 Fig. 23: Launch dates for the basic components ........................................................................... 37 Fig. 24: General structure of the CMS basic component .............................................................. 40 Fig. 25: The form centre of the "form server" basic component ................................................... 41 Fig. 27: The www.bund.de portal.................................................................................................. 43 Fig. 28: Order backlog of the BundOnline competence centres (as per 12 November 2003)....... 44 Fig. 29: Workflow of the WMPO competence centre................................................................... 45

Fig. 30: Service portfolio of the data security competence centre ................................................ 46 Fig. 31: Estimated distribution of cost blocks of the de-centralised cost shares of the BundOnline

initiative ......................................................................................................................................... 49 Fig. 32: Expenditure for central tasks (plan data) ......................................................................... 50 Fig. 33: Savings potentials of the individual service types ........................................................... 52 Fig. 36: Development of the plan for the BundOnline services from 2001 to 2003 on ministry

level 57 Fig. 37: Transfer calculation from the 2002 service portfolio to the 2003 service portfolio............. 58 Fig. 38: Distribution of services according to dates for going online ........................................... 62 Fig. 39: Signature Alliance for secure e-government.................................................................... 74 Fig. 40: BundOnline services according to service types to be implemented in 2004.................. 77



IV



TablesTable 1: Distribution of services according to ministries over the entire implementation period ... 5 Table 2: Distribution of services according to service types over the entire implementation period6 Table 3: Degree of completion of the BundOnline initiative according to service types (as of 12

November 2003) .............................................................................................................................. 6 Table 4: Overview of OFA services............................................................................................... 23 Table 5: Interest among public agencies in using OFA services ................................................... 24 Table 6: Further development of services reported to be online before 2003, according to service

types 61



Summary

E-government is the public administration's response to the challenges andopportunities of the information society. Online services via the Internet simplifyadministration processes, enhance the quality of government services, and savemoney.

By launching the BundOnline 2005 initiative at the EXPO 2000, the Chancellor set aclear-cut goal for the Federal Administration. By the end of the year 2005, all Internet-enabled services of the Federal Administration are to be offered online. The initiativetook an important step towards this end in 2003. BundOnline reached half-time in

2003. In the 2002 implementation plan, 403 services were scheduled to be offeredonline by 2005. As many as 248 of these were provided online by mid-November2003 as scheduled.

Some examples of these 248 services are mentioned below.

Court decisions by the Federal Administrative Court are now sent to lawyersand interested citizens by electronic mail – with some 300 online mailings permonth by now.

Every year, around 500,000 inquiries by shipping companies are answeredelectronically – for example, on water levels or ice conditions. This is the job of

ELWIS, the Federal Government's electronic waterways information system. More than 25% of the around 100,000 applications filed each year for subsidies

for solar installations, which so far had to be submitted on paper to the FederalOffice of Economics and Export Control, are today submitted online.

All the ministries of the Federal Administration can significantly optimize theirprocurement processes by using a virtual marketplace, i.e. the "FederalGovernment's department store".

As a joint programme of all federal authorities, BundOnline establishes connectionsbetween public agencies, creating joint basic components and one for all services (in

short: OFA services). In this field too, further major milestones were reached in 2003. Development of the first stages of the payment transaction platform and of the

content management systems was concluded. These are now available ascentral basic components for the service projects.

The use of the "Governikus" project sponsored by MEDIA@Komm for the datasecurity basic component already enables the opening of the virtual post officein early 2004. If will offer all public agencies legally binding and securecommunications with citizens, business or other public agencies within thescope of the services on offer.

Five services were chosen as "one for all services". These will be developedand, if applicable, also operated by one public agency and can be adopted orused by other public agencies with a relatively low adaptation effort.

1



BundOnline has successfully connected the decentralised implementation strategy ofthe initiative to the release of significant synergy potentials. This was also supportedby substantially intensified work of the Central Coordination Unit at the FederalMinistry of the Interior.

The management and implementation of the BundOnline initiative is supportedby programme controlling, risk management and central knowledgemanagement for the ministries in all aspects related to the issues of BundOnlineand e-government.

The number of "catalysts" (CATs1) and hence the immediate support ofministries and public agencies in all relevant matters of e-government tripled

against 2002 according to plan. The central competence centres on payment transactions, data security, content

management as well as workflow management, processes and organizationhave been fully set up. The ministries use these competence centres to asignificant extent. This is particularly the case with the definition of serviceprocesses. 57 consulting jobs have already been completed, with more than 50being presently (as per the end of October 2003) underway.

The original BundOnline service portfolio from 2001 became much moreconcrete thanks to detailed analyses. This implementation plan hence marks aturning point in the implementation of the BundOnline initiative. The revised

service portfolio has become more precise with a stronger focus onimplementation and target groups. This was made possible not least thanks tothe commitment of staff from all the ministries and the intensive efforts on thepart of those working at Central Coordination and at the competence centres.

Even after the revision of the service portfolio, the total number of online servicesoffered by the Federal Government remained almost unchanged. The increase innew services and the splitting up and/or merging of services with a previouslypreliminary definition were almost set off by the elimination of services which were nolonger up-to-date, for example, as a result of new legislation. Altogether, theBundOnline service portfolio now includes 449 services (as per 12 November 2003),

of which 201 are yet to be implemented by the end of the year 2005. This positiveresult is also owed to the commitment and co-operation among ministries and federalagencies during the implementation of services, the development of OFA servicesand the participation in user advisory boards.

Another major development during the 2003 implementation year is the merging ofthe BundOnline initiative with further modernisation initiatives by the FederalGovernment.

1

CAT is the short form of CATALYST as the acronym for "Central Assistance To Actively Launch Your ServicesTransformation". The CATs from Central Coordination actively support the ministries and public agencies in the

implementation of their eGovernment service projects.

2



BundOnline is a major component and a strategic field of action of the FederalGovernment's red tape reduction initiative. 230 BundOnline services are directlycontributing towards the red tape reduction initiative, with 108 of them beingalready available online.

In June 2003, the heads of federal and federal-state governments agreed to the joint Deutschland-Online e-government strategy. The aim being to developintegrated electronic services on all administrative levels as well as to create thestandards and infrastructures which are necessary to this end. BundOnline asthe Federal Government's e-government initiative forms part of theDeutschland-Online strategy and will provide certain fundamental e-government

services which can be used by all administrative levels. When the public-private partnership to promote the use of digital signatures was

established in April 2003, a platform was created for the dissemination andacceptance of electronic signature cards in e-government and otherapplications. The office of this public-private partnership was integrated into theBundOnline project group.

BundOnline is particularly interesting for e-government experts not just in Europe buteven beyond the continent. Various studies on the progress of e-government in theindividual federal states regularly confirm the goals and the procedures of theinitiative. It is considered as an important stimulus for the implementation of e-

government in Germany. Annual international polls conducted by the company Accenture on the progress of e-government confirm that, thanks to BundOnline,Germany has ranked among the top 10 performers over the past two years.

The most important aspect for the benefits of BundOnline is – besides internalmodernisation effects within public administrations – that the online services on offerare accepted by citizens and business. There is still potential to increase awarenessamong the general public even further – i.e. the awareness of circles other than e-government experts – of the existence of BundOnline. A broad-based publicitycampaign was hence launched for the first time in order to advertise selectedBundOnline services on a larger scale. Additional advertising will also be necessary

in 2004 in order to increase the system's acceptance even further.The results so far achieved clearly demonstrate that the BundOnline initiative is onthe right course. It is an important building block of the information society inGermany. However, substantial effort by all the parties involved will continue to benecessary for the remaining years of implementation until 2005.

As one element of the Federal Government's reform projects, BundOnline representsa major contribution towards improving the structures and processes of the Federal Administration. Administrative processes are put to the test with a view to their onlineoffering. BundOnline stands for a Federal Administration that is undergoing nation-wide modernisation in order to cope with the changed expectations of both thebusiness community and the people.

3



Ministry / agency Before2002

2002 2003 2004 2005 > 2005 Total

and Research (BMBF)

Federal Ministry for EconomicCooperation and Development(BMZ)

2 2 1 1 6

Federal GovernmentCommissioner for Culture andthe Media (BKM)

2 1 5 1 4 13

Press and Information Office ofthe Federal Government (BPA) 1 1 1 3

Total 31 139 100 104 71 4 449

Table 1: Distribution of services according to ministries over the entireimplementation period

The implementation plan additionally addresses adjustments which may benecessary with regard to strategy, central procedures and of the contents of theservice portfolio. At the end of each year, the cabinet is informed of the status andprospects for the forthcoming implementation year of the e-government initiative.

1.1 Implementation status in the ministries

The implementation plan identifies different types of services. Whilst previous years'offerings still focused on type-1 services, i.e. "gathering, editing and providinginformation", more complex interaction and transaction services, i.e. type-2 services,will be increasingly offered in the future.

Service

typeNo.

Service type Before

2002

2002 2003 2004 2005 > 2005 Total

1 General and specificinformation

22 98 43 14 9 186

2 Consulting and advice 6 4 2 3 15

3 Preparation of politicaldecisions andproposed legislation

1 3 2 6

4 Co-operation betweenpublic agencies

2 6 10 14 4 1 37

5 Application 1 11 11 46 29 2 100

5



ServicetypeNo.

Service type Before2002

2002 2003 2004 2005 > 2005 Total

procedures

6 Subsidy programmes 1 1 4 4 11 21

7 Procurementprogrammes

1 6 4 11

8 Supervisory services 4 4 3 11

9 Other services 5 12 17 14 13 1 62

Total 31 139 100 104 71 4 449

Table 2: Distribution of services according to service types over the entireimplementation period

The table below shows the distribution of the services implemented by mid-November2003 to the different service types:

Service type

General and specific information

Consulting and advice

Preparation of political decisions andproposed legislation

Co-operation between public agencies

Application procedures

Subsidy programmes

Procurement programmes

Supervisory services

Other services

Services total

before2002

22

0

0

2

1

1

0

0

5

31

2002

98

6

0

6

11

1

1

4

12

139

So far in2003

36

3

0

9

8

4

5

4

9

78

Total

156

9

0

17

20

6

6

8

26

248

Services implemented

Service type

General and specific information

Consulting and advice

Preparation of political decisions andproposed legislation

Co-operation between public agencies

Application procedures

Subsidy programmes

Procurement programmes

Supervisory services

Other services

Services total

before2002

22

0

0

2

1

1

0

0

5

31

2002

98

6

0

6

11

1

1

4

12

139

So far in2003

36

3

0

9

8

4

5

4

9

78

Total

156

9

0

17

20

6

6

8

26

248

Services implemented

Table 3: Degree of completion of the BundOnline initiative according to service types

(as of 12 November 2003)

The provision of 100 BundOnline services was scheduled for the year 2003. 78 of

these were in fact implemented by 12 November 2003. Although further services willbe implemented by the end of the year, results supplied by central controlling suggest

6



that one of the remaining 22 services will not go online in 2003. Completion onschedule is at least at risk for another two services. The illustration below shows thecurrent status (as per 12 November 2003) of implementation in the ministries vs. theservices scheduled for and/or already implemented in 2003.

10 10

4

2 2

5

1

15

1

4

11

16

18

10

4

12

7

910

4

1

7

1 1

0

2

4

6

8

10

12

14

16

18

20

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m b e r

o f s e r v i c e s

Target Actual

Fig. 1: Current implementation status (as per 12 November 2003) of the services

scheduled for and/or implemented in 2003

The reasons for the delays vary. Whilst most of the 170 services implemented by theend of 2002 were pure information services, the offerings to be developed in 2003were mostly communication-orientated and transaction-orientated services of a morecomplex nature which thus also called for higher implementation efforts. Furthermore,changes in legislation also had immediate repercussions on the design of the serviceportfolio.

The Federal Ministry of Health and Social Security deleted the "list of allowedsubstances" service as a result of new reforms launched within the scope of the

Health Care Modernisation Act. The revision of the Youth Protection Act which came into effect on 1 April 2003

called for a modification of the "application for indexation" procedure at theFederal Review Board for Media Harmful to Young Persons because the circleof eligible applicants was significantly enlarged. This is also why the onlinelaunch of this service was changed from 2003 to 2004.

The Federal Employment Agency suspended the implementation of the"consent to residence permit" online service until further notice because the "acton controlling and limiting immigration and on controlling the stay andintegration of citizens of the European Union as well as aliens (immigration act)"

has not yet come into effect.

7



In view of the EU's Eastern Enlargement and the resultant omission of theexternal frontiers of the Schengen states, the Federal Border Police's "grantingof border permits" service was deleted.

8



3

1

2

1 1

2

4

1 11

0

1

2

3

4

5

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m b e r o f s e r v i c e s

Service type 2: Consulting and advice

3

1

2

1 1

2

4

1 11

0

1

2

3

4

5

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


3

1

2

1 1

2

4

1 11

0

1

2

3

4

5

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


Service type 2: Consulting and advice

2

1 1 11

0

1

2

3

4

5

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


Service type 3: Preparation of political decisionsand proposed legislation

2

1 1 11

0

1

2

3

4

5

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


2

1 1 11

0

1

2

3

4

5

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


Service type 3: Preparation of political decisionsand proposed legislation

2

6

3

87

1 1

3

4

11

3

1

6

2

4

0

1

2

3

4

5

6

7

8

9

10

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


Service type 4: Co-operation betweenpublic agencies

2

6

3

87

1 1

3

4

11

3

1

6

2

4

0

1

2

3

4

5

6

7

8

9

10

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


2

6

3

87

1 1

3

4

11

3

1

6

2

4

0

1

2

3

4

5

6

7

8

9

10

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


Service type 4: Co-operation betweenpublic agencies

1

53

21

14

8

1

5

16

21

2 1 1 1

4

12 2

6

3

0

5

10

15

20

25

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v

i c e s

Service type 5: Application procedures

1

53

21

14

8

1

5

16

21

2 1 1 1

4

12 2

6

3

0

5

10

15

20

25

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v

i c e s

1

53

21

14

8

1

5

16

21

2 1 1 1

4

12 2

6

3

0

5

10

15

20

25

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v

i c e s

Service type 5: Application procedures

65

2 2

1

2

1 1 11

3

1 1

0

1

2

3

4

5

6

7

8

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v i c

e s

Service type 6: Subsidy programmes

65

2 2

1

2

1 1 11

3

1 1

0

1

2

3

4

5

6

7

8

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v i c

e s

65

2 2

1

2

1 1 11

3

1 1

0

1

2

3

4

5

6

7

8

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v i c

e s

Service type 6: Subsidy programmes

4

1

3

1 11

3

0

1

2

3

4

5

6

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v

i c e s

Service type 7: Procurement programmes

4

1

3

1 11

3

0

1

2

3

4

5

6

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v

i c e s

4

1

3

1 11

3

0

1

2

3

4

5

6

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v

i c e s

Service type 7: Procurement programmes

2

3 3

111 11

0

1

2

3

4

5

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v

i c e s

Service type 8: Supervisory services

2

3 3

111 11

0

1

2

3

4

5

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v

i c e s

2

3 3

111 11

0

1

2

3

4

5

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

N u m

b e r o

f s e r v

i c e s

Service type 8: Supervisory services

18

7

910

1

6

9

1 12

5

9

23 3

0

5

10

15

20

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


Service type 9: Other services

18

7

910

1

6

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1 12

5

9

23 3

0

5

10

15

20

B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


18

7

910

1

6

9

1 12

5

9

23 3

0

5

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B K

A A

B M I

B M J

B M F

B M W A

B M V E L

B M V g

B M F S F J

B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A


Service type 9: Other services

Fig. 3: Degree of implementation of the services to be implemented by 2005 according toservice types on ministry level

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Furthermore, the service portfolios of the ministries were scrutinized andconsolidated.

This consolidation process was, above all, accompanied by a stronger emphasisbeing placed on the benefits during the evaluation of the projects. Services with ahigher number of users and/or processes and with connections to otheradministrative levels (federal states, municipal administrations, other agencies of theFederal Administration) were given priority when it came to allocating resources andsupport. This approach was particularly designed to secure BundOnline's economicefficiency.

It was thus only logical to develop the quality management system further as theinitiative continued to be updated in 2003. The tool of the so-called content guides isnow complete for evaluating services planned by the ministries or already reported asbeing online. In order to ensure the high quality of the Federal Government's e-government offering, BundOnline together with the ministries and public agenciesevaluate planned services as well as services reported as being online according tocertain criteria, such as contents, functionality, user-friendliness and security.

Up to the end of 2002, such a content guide for quality assessment was initially onlyavailable for the Federal Government’s information offerings, i.e. for type-1 services.In 2003, the project group then developed the content guides for the other servicetypes and made these available for evaluation by the ministries. Especially mandatorycriteria (such as compliance with data protection laws or IT security rules) areincreasingly addressed in these content guides. The BundOnline project group doesnot consider a service as having reached the required quality level until it fulfils not just all the relevant mandatory criteria, but additionally at least 80 percent of thequality criteria described for the service type in question.

With this philosophy, the initiative's quality assurance system offers all those involvedin the project teams a pragmatic approach towards a continuous improvementprocess with the declared aim being to identify possible quality enhancements evenfor services that are already online.

The results of evaluations available by now show that the services which are alreadyonline perform quite good in terms of contents, functionality and user friendliness.However, they also show that with the complexity of services increasing, theconsistent electronic implementation and presentation of administrative processesand the need to ensure data and communication security is beginning to significantlyinfluence the services' successful implementation and benefits.

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Some selected services from the overall portfolio will be quoted and described here inmore detail.

"Search engine for 0190/0900 telephone numbers" of the Regulatory Authorityfor Telecommunications and Posts (www.regtp.de)

Since July 2003, the Regulatory Authority for Telecommunications and Posts(RegTP) has been offering two search engines for (0)190 and (0)900e "premium-rate"telephone numbers on its website. These search engines are a direct consumerprotection service. They enable consumers to identify the name and address of anowner of a (0)190/(0)900 telephone number. The search engines inform consumers

of the person responsible for the service offered under such a number. In this waythey can enforce their rights under the Telecommunications Customer ProtectionOrdinance (TVK) and prevent misuse of services or incorrect billing much better andfaster than before. The authority expects between 60,000 and 70,000 visits per year.

Fig. 4: The "search engine for 0190/0900 telephone numbers" service offered bythe Regulatory Authority for Telecommunications and Posts

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"Online solar application" of the Federal Office of Economics and ExportControl (www.bafa.de)

This service of the "subsidy programmes" type is primarily designed for use by homeowners. It is based on the subsidy guidelines for the use of renewable energies of 15March 2002. At present, more than 100,000 printed applications forms are processed.Thanks to the introduction of a workflow management system and the possibility tosubmit applications online, citizens can now file their applications online, which arethen processed by the office without the need to change from one medium to another. An interactive online form guides citizens through the application process. Thisdrastically reduced the number of further inquiries by the office's staff in order to

clarify open points in the applications submitted. Furthermore, the link to the workflowmanagement system provides immediate and qualified information concerning theprocessing status of an application.

Fig. 5: The "solar systems online" service

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"WetterShop" of the German Meteorological Service (www.dwd-shop.de)

The WetterShop (WeatherShop) service is available to all major customer groups inthe fields aviation and navigation, agriculture, tourism as well as being available to allcitizens. Weather information is available online against a charge. The chargepayable for the information is also collected online via an integrated paymentprocess. Besides the "Wettershop" offering, the web pages of the GermanMeteorological Service contain further information on weather and climate, weatherwarnings, research and development. The pages record around six million visits amonth.

Fig. 6: The "WetterShop" service of the German Meteorological Service

"Application procedure for reservations of hospital beds in rehabilitationcentres" of the Federal Insurance Institute for Salaried Employees (www.bfa.de)

In March 2003, the Federal Insurance Institute for Salaried Employees (BfA) startedits pilot phase for the introduction of an online reservation procedure for bookingtreatment capacity in rehabilitation centres. This reservation system is fullyautomated, with the institute's hospitalisation system (EWnet), providing onlinereservations at the rehabilitation centres for further processing. Rehabilitation

capacity can be searched for and booked using an occupation calendar.

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The reservation procedure employed here is based on information on freerehabilitation capacity available to the institute which is communicated to the EWnethospitalisation system. The EWnet system requests advance information onoccupancy and can use this information to prepare a centre selection list. Data isexchanged in XREHA format which is based on XML Internet technology. Thisapproach offers rehabilitation centres the added benefit that a centre can change itscapacity information offering on the net at any time.

Fig. 7: Online bed reservation in rehabilitation centres

The "GeoMIS.Bund Geo Data Search" service of the Federal Ministry of theInterior (www.GeoMIS.Bund.de)

On 17 September 2003, Parliamentary State Secretary at the Federal Ministry of theInterior, Mr Fritz Rudolf Körper, activated the GeoMIS.Bund online geological searchservice at the INTERGEO trade show in Hamburg. This service enables the researchand exchange of geographical data (digital maps, water networks, location ofbiotopes, etc.) across all administrative levels of the Federal Government, federal-state governments and municipal administration in a matter of seconds. As anetworked solution by several institutions of the federal and federal-state

governments, the geo search service is thus not least an important component ofhazard prevention for civil defence and disaster relief organizations. At present,

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information systems of seven federal institutions and several federal-state institutionsare implemented (Alfred Wegener Institute for Polar and Marine Research inBremerhaven, Federal Institute for Geosciences and Natural Resources in Hanover,Waterway and Shipping Administration, German Centre for Documentation andInformation in Agriculture in Bonn, GeoData Centre at the Federal Agency forCartography and Geodesy in Leipzig, Geoforschungszentrum Potsdam (PotsdamGeological Research Centre), the Federal Environmental Agency in Berlin as well asthe Environmental Data Catalogues of the States of Hamburg, Hesse, Lower Saxonyand North-Rhine Westphalia).

Fig. 8: The GeoMIS.Bund.de Geo Data Search service

"ELWIS – the electronic waterways information system" of the FederalWaterway and Shipping Administration at the Federal Ministry of Transport,Building and Housing (www.elwis.de)This service is available to both commercial and private users. ELWIS offers cross-border information on water levels and immersion depths, ice condition reports andthe latest news for navigation companies. Furthermore, users can access informationon lock opening times for the federal waterways as well as pamphlets and legalinformation concerning the approval of sports boats and the construction of piers andother structures at waterways. ELWIS currently records around 500,000 visits peryear.

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Fig. 9: The electronic waterways information system (ELWIS)

"Virtual Marketplace" – fourth sub-project of Öffentlicher Eink@uf Online(Public Procurement Online) (www.bescha.bund.de)The Virtual Marketplace as the fourth sub-project of "Öffentlicher Eink@uf Online"(Public Procurement Online) makes the user-friendliness and speed of today'sInternet technology available to the public administration. Public agency staff canorder all customary goods and services from an agency-internal catalogue via theInternet without having to fill in printed forms which must later be fed into the

computer, processed and sent by post. This saves time and money. Customers of theProcurement Office of the Federal Ministry of the Interior are public agencies,foundations and research institutes.

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Fig. 10: Virtual Marketplace for the "Öffentlicher Eink@uf Online" (PublicProcurement Online) service

The "JobCard" model project of the Federal Ministry of Economics and Labour

Around 2.8 million employers in Germany issue some 60 million printed certificatesevery year. Employees need these certificates, for example, in order to substantiatetheir claims for payment from public agencies and associations. The labouradministration determines an employee's entitlement to unemployment benefits onthe basis of this kind of certificate.

With the JobCard project, the Federal Government plans to set up a central databasefor the secure storage of employee data as a way of permanently eliminating theneed for employees to obtain and archive all sorts of certificates. By secured access(when needed), the necessary benefit data can then be retrieved from this centraldatabase and passed on electronically rather than being printed which is stillnecessary today.

Following a successful trial of this project using the example of the work certificate ina model project, the multi-functional uses of the signature card can now be used tosuccessively implement a host of further functions (income certificates). Thisversatility will boost acceptance of the JobCard among all those involved and among

the general public, it will relieve administrative staff, employers and employees and

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will trigger an attractive form of competition in all matters related to the signaturecard.

Fig. 11: The JobCard model project

BundOnlineStar

Besides efficient presentation to the general public, acceptance of the government'sBundOnline 2005 among the public administration's community also has an importantrole to play. For this purpose, the BundOnline project group launched theBundOnlineStar competition for the first time in 2003, granting awards for outstandingachievements in the government-to-government, government-to-business andgovernment-to-citizen categories and recognising the achievements of the variousproject teams.

Auction by the Federal Customs (www.zoll-auktion.de)

By awarding the BundOnlineStar to the customs auction of the Federal Customs Administration, Dr. Göttrik Wewer, State Secretary at the Federal Ministry of theInterior, recognised this programme for the first time as the best service for citizensand as an exemplary e-government offering.

The auction platform of the Federal Customs ranks among the most popular servicesof the Federal Government. It offers a quick and easy way for citizens and companiesalike to buy articles which were confiscated or which are to be disposed of by auction.More than 200 offices are already enlisted in the customs campaign, includingseveral federal and state ministries, federal offices, numerous city and municipalcashier's offices, police and border police stations, public prosecutor's offices,

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waterway and shipping offices, many tax offices as well as 35 customs administrationoffices. Every month, Federal Customs records more than 130,000 website visits andalready more than 105,000 registered bidders who can bid for the most variedarticles, such as notebooks and digital cameras at bargain prices. However, thesystem is equally advantageous for offerers. Seized articles can yield higherproceeds for both creditors and debtors, and the articles to be disposed of generatehigher revenues for the public administrations involved.

Fig. 12: One of the BundOnlineStar winners (G2C): customs auction

Allowance system for retirement assets ("Riester Pension“) of the FederalInsurance Institute for Salaried Employees (www.zusy.de)

The allowance system for retirement assets received the BundOnlineStar in the G2B

category at the e-government forum of the "Moderner Staat" (Modern Government)trade show.

More and more citizens are entering into agreements with financial service providerson an additional old-age pension (the so-called "Riester Pension"). On behalf of theapplicant, the financial service provider then submits an application for the so-called"Riester allowance" to the Central Allowance Office for Retirement Assets (ZfA). Theentire procedure is fully electronic using Internet technologies, including the office'snotification of the amount of the allowance granted. The Allowance Office forRetirement Assets is the first public agency that works completely without any paper.The project was implemented during a total term of one year. Around 18,000

communication partners have become involved so far.

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Fig. 13: One of the BundOnlineStar winners (G2B): calculation and payment of the

allowance to the "Riester Pension"

"EMVU DB Kommune" – provision of information from the Regulatory Authorityfor Telecommunications and Posts to municipal administrations concerningthe electromagnetic compatibility (EMC) of stationary radio installations(www.http://bo2005.regtp.de)

This Internet-based database received the BundOnlineStar in the G2G category atthe e-government forum of the "Moderner Staat" (Modern Government) trade show.

The Communal Location Database offers municipal administrations informationconcerning locations and field data concerning the electromagnetic compatibility ofstationary radio installations in the municipalities' territories. Measuring series wereconducted in order to measure the field strengths at more than 3,600 measuringpoints and to compare the results to the applicable limit values for the protection ofindividuals exposed to electromagnetic fields. The measuring locations were selectedin co-operation with representatives of the federal states' environmental ministries.When the measuring points were selected, special importance was attached to much-used and populated streets, squares and parks as well as schools, kindergartens,hospitals, etc.

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http://bo2005.regtp.de/

http://bo2005.regtp.de/



Access to the database is protected by a password and restricted to postcode areaslocated within a municipality's greater area. The advantage of this service is obvious:Registered users retrieving this information via the Internet save telephone andpostage costs. Furthermore, public agencies have less work because municipaladministrations send their inquiries without external support and receive theiranswers online. The Regulatory Authority for Telecommunications and Posts expectsa potential of 40,000 to 50,000 electronic inquiries per year.

Fig. 14: One of the BundOnlineStar winners (G2G): Communal location database

with information on the electromagnetic compatibility of stationary radioinstallations

1.1.2 One for all services

Whilst the ministries and the pertinent public agencies are responsible for completelydifferent areas of public life – from finance via defence and justice to consumerprotection – the underlying processes implementing the different services are oftenvery similar.

If the process of rendering a service is separated from the specific tasks to be

performed and the information processed for this purpose, significant synergy

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potentials arise with regard to cost and effort when it comes to implementing therequired IT support for the process to be brought online.

The subsidy process, for example, is more or less the same in every ministry,irrespective of the purpose of the subsidies granted. The subsidy application isfollowed by its examination, approval, by the earmarking of funds, monitoring and itsfinal evaluation.

In order to make use of these synergy potentials, the cabinet decided in December2002 to introduce so-called "one for all" services.

These "OFA" services – much like the subsidy example – are rendered by several

public agencies in the same or a similar manner. They hence cover the identical ITsupport requirements of several public agencies for the business processes inquestion.

OFA services are developed and, if applicable, centrally operated by a ministry or bya public agency. The software and system configuration should be such that they canbe adapted to changing user requirements with the smallest effort and at the lowestcost possible. Both the concept and the development process must hence focusstrongly on a generic and configurable system and software design.

In a first step, a total of 15 BundOnline services were identified as OFA services.Within the framework of regular ministry meetings by members of the initiative, five of

these services were identified as particularly high-priority issues in terms of theirbenefits for the ministries. They belong to the more complex, transaction-orientatedservice types.

OFA service Service type Development status in 2003

"profi" project subsidysystem

Service type 6: Subsidyprogrammes

Kernel system implemented andin productive use since 2000

eTendering Service type 7:Procurementprogrammes

Implemented and in productiveuse

Electronic legalcommunications Service type 5: Application procedures Concept under development

Recruitment Service type 9: Otherservices

Concept under development

Preparation ofpolitical andregulatory decisions

Service type 3:Preparation of politicaldecisions

Concept under development

Table 4: Overview of OFA services

In 2003, Central Coordination made up to euro 400,000 available to the initiative for

implementation and, above all, for ensuring the multi client capability of these OFAservices.

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The remaining OFA services will be implemented by the ministries or public agenciesin charge as needed, and will be made available to other ministries.

In order to enable the ministries and public agencies which use these services tocontribute their own demands and requirements for OFA services, a user advisoryboard is made up of representatives from interested public agencies. The members ofthis advisory board are to ensure that the various requirements are compiled at anearly stage and considered during the concept and implementation phases.

The strong demand for the introduction of OFA services is evidence that the conceptrests on a solid foundation.

OFA service Use interest 2 Participation inthe user advisory

board2

profi 11 3

eTendering 28 9

Electronic legal communications 23 14

Recruitment 9 2

Preparation of political andregulatory decisions 8 6

Table 5: Interest among public agencies in using OFA services

1.1.2.1 The "profi" project subsidy system

One important function of the Federal Administration is to promote and subsidise allkinds of plans, programmes and projects. The Federal Ministry of Education andResearch (BMBF) alone is spending more than two billion euro on project subsidyprogrammes in 2003. This relevance is also reflected in the BundOnline initiative.Subsidy measures by the federal ministries account for around ten percent of theBundOnline services. Even before the launch of BundOnline, the Federal Ministry ofEducation and Research had developed the "profi" project subsidy system andsubsequently upgraded this system in co-operation with project sponsors and otherministries, such as the Federal Ministry of Economics and Labour. Profi offers ITsupport for subsidy programmes, from the invitation to tender via the applicationprocess right through to administrative handling. The kernel of profi consists of a jointly used, uniform and central database from which authorised users can retrievedata for further, decentralised processing and editing.

2 Number of public agencies

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The use of profi offers a range of advantages, including, for example, better dataquality and more up-to-date information, as well as more effective and more speedyprocedures. profi replaces, for example, the conventional procedure of manual ordersfor payment with an automated procedure with multiple payment orders. In this way,the Federal Cash Office also benefits from the electronic interchange of payment-relevant data.

By 2002, four federal ministries were using profi. In 2003 it was introduced at theFederal Ministry for the Environment, Nature Conservation and Nuclear Safety.Further ministries and public agencies are currently preparing to use profi. At present,1,800 users at 28 locations are working on more than 19,000 current projects and

programmes.

1.1.2.2 eTendering

Every year, the 600 or so awarding offices of the Federal Government buy productsand services with a value of around euro 63 billion. In view of this large volume,electronic awarding procedures can yield significant savings both in terms of processcosts and in terms of the prices for the goods and services to be bought. Besides thepublic sector, private business can also benefit from a uniform, electronicprocurement solution.

Within the framework of the "Öffentlicher Eink@uf Online" (Public ProcurementOnline), the Procurement Office of the Federal Ministry of the Interior has thereforeimplemented an electronic awarding platform, the so-called "e-Vergabe" (eTendering)platform. Partners in the development of the platform were the Federal Ministry ofDefence as well as the Federal Office for Building and Regional Planning at theFederal Ministry of Transport, Building and Housing, with the Federal Ministry ofEconomics and Labour sponsoring the project. In May 2002, the first fully electronicprocurement process was transacted via the system.

eTendering enables the electronic handling of procurement processes via theInternet. Communications between the awarding office and prospective suppliers are

conducted in a legally binding manner without the need to change from one mediumto another. These communications range from the publishing of the invitation totender via the distribution of the contracting documents, the electronic submission ofoffers right through to the awarding of the job. Smartcards are used to providedocuments with the qualified electronic signature prior to encrypted transmission.

The system features a multi client solution and incorporates all the relevantcontracting rules for awarding contracts. In October 2003, five federal authorities,such as the Procurement Office of the Federal Ministry of the Interior, the FederalOffice for Building and Regional Planning, as well as the Federal Office of DefenceTechnology and Procurement, as well as federal-state and communal authorities,such as the Office for Equipment and Procurement of the Police in Mecklenburg-WestPommerania, used eTendering. By October 2003, around 175 invitations to tenderwere carried out electronically. The platform is technically operated by the

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Wiesbaden-based Federal Statistical Office on behalf of the Procurement Office ofthe Federal Ministry of the Interior. It is available on the Internet at www.evergabe-online.de

Fig. 15: Homepage of the eTendering OFA service

With a cabinet bill for optimising public procurement processes, the Federal Administration is determined to improve the organization of public procurement on thebasis of new information technologies. At the heart of the bill is a seven-pointprogramme with the following statements relevant for eTendering.

By the end of 2005, all awarding processes of the Federal Government will behandled via a law-conforming and secure electronic awarding system on theInternet. In this context, the system for the electronic awarding of contracts(eTendering) developed within the Federal Administration must be used unlessimportant commercial or technical reasons forbid this in individual cases.

Consistent (electronic) process chains with well-defined interfaces aredeveloped between buyers and suppliers.

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1.1.2.3 Electronic legal communications

The "electronic legal communications" service covers the electronic transmission oflitigation-relevant statements, including exhibits, by parties to courts and vice versa3.The introduction of electronic communications is particularly effective for standardisedand highly repetitive procedures.

The "electronic legal communications" service is based on the electronic patentapplication procedure of the German Patent and Trademark Office. This service hasparallels with electronic awarding procedures (service type 5) which account foraround one fifth of all services. The development of this application to an OFA servicewill enable the implementation of a host of registration and application procedureswhich involve requirements in terms of law conformity, data protection and privacy aswell as integration into the special procedures of specific service providers.

Electronic patent registration is already implemented, and will be available to thegeneral public by the end of 2003. Plans also exist to harmonise this service with thecorresponding procedure of the European Patents Office by the end of 2003. Theuser advisory board offers its services to further ministries and public agencies whenit comes to identifying and co-ordinating their requirements for "electronic legalcommunications".

1.1.2.4 Recruitment

The Federal Ministry of Defence (BMVg) offers its "recruitment" OFA service withcontents and functionalities which can also be used by other ministries for theirrecruitment demands.

The recruitment service offers comprehensive and up-to-date information on jobdescriptions and career opportunities in the ministry. In this way, the Federal ArmedForces present themselves as an employer with career information, vacancies andhiring procedures. The information on offer is tuned to the situation of job-seekersand is broken down in terms of educational and vocational qualifications as well as

specialist departments. It hence forms an efficient marketing tool for customer-orientated, state-of-the-art jobs in the Federal Administration.

The recruitment area offers job-seekers the latest vacancies in the ministry's publicagencies. This can take the form of concrete job advertisements or more generaloffers related to the recruitment of young talent. Applications can be filed online. Thefunctionality is such that the data from the applicant's online application is enteredinto the public agency's back-end system. This helps reduce processing time to thebenefit of both public agencies and applicants alike.

3 The exchange of documents within a public agency or court does not form part of "Electronic legal communications"

or of the OFA service.

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Ministries using the OFA service can adapt the information supplied by the FederalMinistry of Defence to their specific demands and advertise their vacancies in auniform structure. This can then form the basis for a joint "career portal" of theFederal Administration at www.bund.de with links to the offers by ministries andpublic agencies.

1.1.2.5 Preparation of political and regulatory decisions

The "preparation of political and regulatory decisions" OFA service relates togovernment bills. The aim is to use a single medium to enable the exchange ofdocuments for the preparation and adoption of bills and regulations between the

ministries involved and the Federal Chancellery as well as the Bundesrat and theBundestag. This calls for a signable document format suitable for secure editing. Thesystem is to be used by all the parties involved in order to document all voting, co-ordinating and decision-making processes and to exchange the bills. At the sametime, the data format is designed to speed up the printing process.

Sub-projects of this service are being pursued by the Federal Chancellery (as theleading unit) as well as the Federal Ministry of Health and Social Security (BMGS)and the Federal Ministry of Economics and Labour (BMWA).

Guidelines form part of the procedure in order to support staff in the preparation of

drafts. This saves time and costs. Parliamentary publications and laws that havebeen enacted can be produced and published faster in this way.

The centre of excellence for workflow management, processes and organization hasstarted identifying and describing the actual processes. An easy-to-implementpreliminary solution will go online early in 2004 in order to meet the Bundestag'srequirements for electronic supplies.

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1.2 Status of central implementation activities

Whilst the individual ministries and public agencies are solely responsible for theprovision of their services, all central activities are managed by the BundOnlineproject group which co-ordinates the distributed implementation activities andmanages the central tasks in this respect.

Overall project

Payment transactions

Content management

Workflow management,processes and organization

Data security

Planning andproject management

Knowledge management

Controlling andreporting

Communications

Payment transaction platform

Content management

Forms server

Data security

Call Center

The www.bund.de portal

Central CoordinationCompetence centresBasic components

Overall project

Payment transactions

Content management

Workflow management,processes and organization

Data security




Communications




Communications


Content management

Forms server

Data security

Call Center


Central CoordinationCompetence centresBasic components

Fig. 16: Fields of central implementation activities

The key tasks of the central implementation activities are:

the development and provision of basic components

advisory services for ministries and public agencies by centres of excellence

central co-ordination.

Basic components are IT systems which implement cross-section services for

basically all BundOnline services. They offer autonomous, re-usable, functionalmodules which are broadly used throughout the entire Federal Administration eitherin an identical or in a suitably adapted configuration and which can also be madeavailable in the future to federal-state governments and municipal administrationsshould this be desired.

Separate project teams in lower-level areas are already working on the six basiccomponents to be provided centrally as defined in the first implementation plan datingback to 2001.

The Federal Finance Office (BfF) is in charge of implementing the payment plaform.Responsibility for the "data security" basic component rests with the German FederalOffice for Information Security (BSI). The Federal Office of Administration (BVA) is in

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charge of implementing the "content management system" basic component and forthe www.bund.de portal.

The further development of the form server will be pursued with the support of theFederal Ministry of Finance where preparations have already been made andexperience gathered in this respect. The implementation of the "call center" basiccomponent was postponed for economic considerations.


Receipt of payment orders inconjunction with services

involving payments Passing on orders to internal

evaluation and handlingsystems

Content management

Organization andmanagement of documents

for PR-events and other information campaigns

Management of contentsirrespective of layout

Automation of maintenanceand updating of contents

Forms server

Provision of different forms ona central website

Support during form creation,use of forms and further processing data

Data security

Encryption andauthentification of electronicmessages and documents,especially for governmenttasks requiring confidentialityand authenticity of data

Call center

Support and assistance tousers of eGovernment-services with the help of avirtual agent (currently beingexamined)


Central access point for thegovernment̀ s eGovernment-services via www.bund.de

Provision of information anddata on contacts at publicagencies

Fig. 17: Tasks of the basic components

Centres of excellence as sources of knowledge, experience and expertise were setup in order to support public agencies when it comes to integrating the basic

components into their own services. Like the basic components, these centres ofexcellence belong to the Federal Finance Office (for payments), the Federal Office forInformation Security (for data security) and to the Federal Office of Administration (forcontent management). The additionally created competence centre for workflowmanagement, processes and organization is also managed by the Federal Office of Administration. Staff at this centre of excellence support public agencies with regardto

the analysis and re-organization of complex administrative processes

the planning and implementation of IT-based workflow management

the preparation and implementation of invitations to tender and awarding

procedures for IT-related services and products.

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The illustration below represents the organizational structure into which thedevelopment of basic components and the operation of the centres of excellence areintegrated. This structure ensures the co-ordinated development of the basiccomponents as well as the permanent consideration of user requirements.

Overall projectBundOnlineMinisterial

MeetingMinisterial

Meeting

Architecture committee

Coordination of architectural

requirements

Ensuring compliance withagreed standards

Centres of excellencecommittee

General interst issues

Opening up synergy potentials

Steering committees

Steering the implementation of basic components

Ensuring compliace withspecifications and standards

User advisory boards

Definition of requirements andsetting priorities

Promoting user-friendlyimplementation


Data security

Content management mystem

Portal

Forms server

Call center

Workflow processes andorganization

Project managementBK/CC at public agencies


Data security

Content management mystem

Portal

Forms server

Call center

Workflow processes andorganization

Project managementBK/CC at public agencies

Fig. 18: Organization structure: basic components and centres of excellence

The third major task of the central implementation activities is central co-ordination.Besides overall project management and support of distributed implementationactivities at the ministries and public agencies, this sphere particularly deals withknowledge management, programme controlling and communication.

In order to support ministries and public agencies in their de-centralisedimplementation activities, Central Coordination offers the services of externalconsultants. In line with the updated implementation plan, ministries were offered

even more support by additional advisors, the so-called CATs, in 2003. Adequateassistance by the CATs to all the ministries and those involved in the BundOnlineinitiative is thereby achieved and ensured.

1.2.1 Overall project management

Overall project management in the sense of central co-ordination of the overallinitiative is the responsibility of the BundOnline project group on the basis of therelated cabinet resolution and the implementation plan. Central Coordination supportsthe de-centralised implementation projects through its CATs and provides certaincross-sectional functions, such as knowledge management, controlling and PR.

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Experience has shown that central co-ordination is an indispensable function formanaging BundOnline as an overall initiative by the Federal Administration, even ifthe individual ministries are responsible for implementing their individual services.Goals related to the centralisation of such an initiative – such as the use of synergies,the adoption of uniform standards, the transfer of know-how between the individualprojects or co-ordinated PR work – cannot be achieved without such a common link.This is also the background for regular ministry meetings. Every four to six weeks,those in charge of BundOnline in the different ministries meet project group membersin order to co-ordinate the up and coming tasks for the initiative. The contact partnersin the ministries interface with the BundOnline project group for communication withthe ministries. The ministry meetings are hence a key support and central co-

ordination element for overall project management and for planning future work.

Co-ordination with the ministry over the past year has yielded very good successthanks to more intensive support by the CATs, especially with a view to the use ofbasic components, generation of OFA follow-up projects, use of the centres ofexcellence, as well as use of uniform standards and generation of synergies betweenservices of the same type.

The Federal Office of Civilian Service (BAZ), for example, set up a new projectorganization for implementing the BundOnline services with the support of the CAT incharge. For this purpose, services were broken down into or combined to sub-

projects. An overall project management unit and a steering committee wereestablished. A central quality assurance unit was set up with project-spanning qualitymanagement responsibility. A project reporting and controlling system as well as arisk management function were implemented.

In this way, the Federal Office of Civilian Service succeeded in just one year tomigrate its Internet presence to the CMS basic component, to perfect concepts for itstransaction-orientated services on the basis of an electronic file to tendering maturity,and to already prepare at the beginning of 2004 a service for going online that wasreported for the first time in summer 2003.

The development of OFA services was also given a significant boost thanks to the

CATs. In conjunction with "eTendering", a draft business model was developed, forexample, in an intensive co-operation measure between the ministry and the CAT.This draft can also be used as a concept for business models for other BundOnlineelements (OFA services or basic components).

These activities were supported by the provision of a central knowledge managementsystem.

A broad-based, nation-wide marketing campaign increased public awareness of the"BundOnline" brand even further.

The structures of initiative's organization and processes undergo permanent revision

in order to ensure flexible adaptation to new or changed requirements.

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1.2.1.1 Programme controlling

The BundOnline e-government initiative is a very complex project that encompassesa host of service projects of the most varied function types as well as organizationsand people involved. Programme controlling is a function that continuously monitorsthe progress of the initiative as a whole, provides planning data and identifies risks ofa general nature. Project controlling, in contrast, is a de-centralised function at therespective public agencies and relates to the individual implementation projects. Thetools of the existing programme controlling function were significantly upgraded andenhanced in 2003. This upgrade became necessary because services of acommunication or transaction nature are becoming increasingly important as the

initiative progresses, so that the complexity and steering demands of the project as awhole are continuously growing. A regular controlling procedure with an extendeddatabase was hence designed and established on the one hand. Furthermore, a web-based controlling system was introduced on the other hand in order to make theprocedure more user-friendly and to increase its acceptance even further.

The extended programme controlling functionality provides project managers andother decision-makers with quick and comprehensive information on all kinds ofissues. Within the scope of programme controlling, status information generated inthe distributed projects is gathered, edited and evaluated on an ongoing basis. Thisincludes monitoring typical risk factors, such as availability of sufficient funds and

manpower. What's more, risks identified by central risk management are consideredwithin the scope of the controlling and reporting functions and are hence subject tosystematic risk management. Foreseeable risks are identified at an early stage, sothat decision-makers are offered suitable options for risk avoidance. Suitable counter-measures are determined, and their implementation and efficiency are monitored andcontrolled on a permanent basis.

Programme controlling enables the early detection of deviations from plans and anadequate response in time. Programme controlling thus forms a reliable basis formanaging the initiative in order to ensure the success of the programme.

1.2.1.2 Knowledge managementKnowledge management is designed to ensure user-friendly access for all thoseinvolved to the knowledge relevant for the BundOnline initiative. A central knowledgemanagement system has been available since December 2002 and is beingcontinuously expanded. It offers users the names and details of contact persons aswell as structured information concerning BundOnline-specific issues. The knowledgemanagement system provides information on existing or developed procedures,specialist applications, guidelines, templates, check-lists, manuals and furtherinformation from other public agencies and projects. A user-friendly page layout withconcise descriptions enables quick access to the information on offer.

Knowledge management benefits the BundOnline initiative in a number of areas,including the following:

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Improved product quality, for example, by avoiding double work as well aseasier access to information and information exchange

Creation of synergies thanks to the exchange of knowledge, for example, byproviding uniform methods and by transferring standards

Creation of transparency for structures, processes and experts with regard tospecific issues for all the parties involved.

Continuously increasing visitor numbers, a positive user response and the increasingwillingness to make information and documents available are clear proof of thebenefits and needs of the BundOnline knowledge management system. This positive

trend is to be continued in 2004 by enhancing the offer and functionality even further.It is, for example, planned to upgrade the knowledge management system by addingmore detailed information related to existing and planned services. For this purpose,the knowledge management system will be operated in future in conjunction with theCMS basic component. The functionality of the knowledge management system andInternet access which will be possible by the end of 2003(www.wms.bundonline.bund.de) will enable the inclusion of the Deutschland-Onlineinitiative – and hence support for federal-state government and municipaladministrations – in the exchange of information and knowledge.

1.2.1.3 PR work

An efficient external communications programme for the BundOnline initiative is toprovide information on the initiative's current status and progress. Another function isto underline the commitment by the Federal Government and the individual ministriesin the e-government sector as a key aspect of administrative modernisation and thefight against red tape. Public awareness of the initiative is to be increased and hencethe use and acceptance of the BundOnline services. Communications focus on thefollowing target groups:

citizens

the business community

administrations and scientists.

2003 saw a host of campaigns launched by all kinds of communicators, besidesnumerous publications and active press work. The agenda included, first andforemost, presence at numerous congresses and trade shows, both on a national andon an international level. The CeBIT 2003 trade show deserves special mention inthis context, with BundOnline being present there with a comprehensive informationoffer under the motto "Cities, Federal States, Federal Government – Germany as anOnline Location".

In September 2003, a PR campaign was launched in various magazines (including

the Stern, Brigitte, Allegra magazines). This campaign was designed to give anoverview of the Federal Administration's many online services and thereby to boost

34

http://www.wms.bundonline.bund.de/

http://www.wms.bundonline.bund.de/



public awareness and acceptance of the BundOnline initiative as a whole. Thisapproach compiled groups of several services to so-called "subject clusters" ratherthan referring to individual services or public agencies. These clusters are orientatedtowards the very concrete conditions of the relevant target groups. These targetgroups were defined and the subjects selected on the basis of citizen-orientatedonline offers which were already available at that time.

1. The target group of pupils and university students - "Clever learning andstudying"

2. The target group of women planning to establish their own business and/or a

family – "Women wishing to reconcile family and career"3. The target group of women and men planning a term abroad as part of their

careers – "Living and working abroad"

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Fig. 19: Ad, published in "Allegra – Woman and Work“

The www.bund.de portal is available as the central platform for online communicationwith the external target groups. The contents related to BundOnline werecontinuously updated and upgraded during the year. This helped to continuouslyincrease acceptance of this platform.

Communications in 2004 will focus on the further dissemination of the FederalGovernment's online services and hence on further increasing public awareness ofthe initiative. Presentation at the CeBIT trade show will have a special role to play inthis context. The 2004 CeBIT will be the first to treat e-government as a separate

highlight in its own right.

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The basic components are available on or even ahead of schedule. The "contentmanagement system" basic component was the only element for which thescheduled launch date in spring 2003 was not reached. This delay was due tomigration to a higher release of the standard software used parallel to theimplementation of the component. This migration, however, enabled the integration offar-reaching technical improvements and upgrades into version 1.0 of the basiccomponent.

1.2.2.1 The "payment transaction platform" basic component

In view of the importance of payments for the services offered by the Federal

Government, the "payment platform" basic component was developed with theFederal Finance Office (BfF) acting as the lead unit.

As an easy-to-use service, this platform interfaces with the Federal Budgeting and Accountancy Service (HKR) and can be used by various eShop systems and portalsof the Federal Government, the use of which is subject to payment of fees in order to

ensure collection of money

report the success or failure of an attempt to collect money and

transfer revenues to the Federal Budgeting and Accountancy Service.

Existing accountancy systems of public agencies are integrated, so that cumbersomemedia inconsistency is avoided and a fully digital procedure implemented. Specialemphasis was placed on data security in the development of the payment platform.The Federal Office for Information Security scrutinised the security concept in detail.The central provision of this service by the Federal Finance Office additionallyensures cost-effective use by public agencies. Implementation of the paymentplatform started in October 2002. Its first stage was handed over to public agencies atthe end of April 2003. It enables electronic payment by direct debit or bank transferfor services rendered by the Federal Administration. Current users of the paymentplatform are the German Institute for Medical Documentation and Information as wellas the Federal Institute for Materials Research and Testing. Furthermore, the Fedaral

Foreign Office, the South-west Waterways and Shipping Directorate and the GermanCustoms are definitely planning to use this payment platform. The Federal Agency forNature Conservation is also planning to use ePayment as part of the procedure foronline applications for import and export licenses for protected plants and animalspecies pursuant to the Convention on International Trade in Endangered Species ofWild Fauna and Flora (CITES). The second stage, the development of which wasconcluded in July 2003, also enables payment by credit card. This is a particularlyhelpful feature for citizens, companies and institutions outside Germany wishing tomake use of and pay for services by the Federal Administration.

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1.2.2.2 The "content management system" basic component

The content management system basic component is designed to standardise and atthe same time to significantly facilitate the management and updating of informationin intranet/Internet environments of federal agencies and other publication channels.This system which is also known under the Federal Government's "Government SiteBuilder" brand is a full-scale content management solution which was specificallydeveloped for the Federal Administration's needs. It features a multi client solution,complies with the requirements for the "barrier-free" Internet as laid down in the"Standards and Architectures for e-government Applications" (SAGA) of the Co-

ordinating and Advisory Agency of the Federal Government for InformationTechnology in the Federal Administration (KBSt) and offers a configurable layout thatis orientated towards the "Internet Styleguide of the Federal Government" issued bythe Press and Information Office of the Federal Government. The system comes witha host of pre-configured modules which public agencies can accept as their ownstandard solutions or easily and flexibly adapt to any specific needs.

The solution is available both as a central platform service of the Federal Office of Administration and as a distributed component for which the individual publicagencies are then responsible.

The basic component is built on trail-blazing standard software for producing,managing and exploiting multi-media contents for digital offers which was bought as aresult of a Europe-wide tendering process. Interested federal agencies obtain alicense for this software from BundOnline funds. Fourteen federal agencies havealready obtained a license, including the Federal Foreign Office, the FederalInsurance Institute for Salaried Employees, the Federal Ministry of the Interior, thePress and Information Office of the Federal Government as well as the FederalMinistry of Economics and Labour. Thirteen federal agencies definitely plan to usethe content management system basic components or are already in the process ofimplementation, respectively. More than twenty further public agencies have voicedstrong interest in the use of this component.

39



Pre-configuered CMS-modules

Smart content infrastructure from CoreMedia AG

OperatedBundesverwaltungsamt Distributed operation

Basic componentBundOnline eGovernment initiative

Agency-specific CMS-upgrades

Internet, intranet, extranet solutions

Fig. 21: General structure of the CMS basic component

1.2.2.3 The "forms server" basic component

Media-consistent online transactions between public agencies and external users arestill in the early phase of implementation. Depending on the degree of implementationof online services, requirements for the provision of web-based documents (forms) forelectronic data communication often differ significantly. The gradual perfection of the"form server" basic component aims to remedy this situation by supporting andfacilitating the development, use and processing of electronic forms for the directexchange of data with the related specialist applications at ministries and publicagencies.

In order to make forms available online at an early stage, a so-called "forms centre"(http://www.bund.de/Service-Center/Formular-Center-.5992.htm) with a form registerwas implemented on the www.bund.de portal in a first implementation stage at thebeginning of 2002. The forms on offer here can be downloaded and printed. The formcentre is designed to support the retrieval and use of suitable online forms. Themajority of forms used by public agencies (at present more than 500) can be

40



downloaded as PDF or Word files. The range of forms on offer is orientated towardstwo target groups, i.e. "citizens" and "business and administration".

Fig. 22: The form centre of the "form server" basic component

1.2.2.4 The "data security" basic component

In order to warrant secure electronic communications between public agencies andcitizens, members of the business community or other public agencies via theInternet, the "virtual post office" is being developed as a core element of the "datasecurity" basic component within the BundOnline context with the Federal Office for

Information Security as the lead unit. The virtual post office is designed to makeelectronic communication with public agencies significantly easier and more secure.

As a central service, the virtual post office for electronic communications will providesecurity functions – such as authentication, creation and checking of electronicsignatures, as well as the encryption and decryption of messages – as a largelyautomated functionality. Direct and secure communications between the individualcommunication partners (end-to-end security) remains nevertheless possible. Thevirtual post office does not dictate a particular communication strategy. Instead, itenables a specific selection of suitable communication paths and will additionallyfacilitate the integration of internal specialist procedures or supporting applications,

such as workflow management systems, via standardised interfaces.

41



1.2.2.5 The "www.bund.de portal" basic component

The Federal Government's service portal, www.bund.de, is accompanying thedevelopment of the BundOnline service to a full-range e-government offering. Theportal is designed to provide access to all e-government services, to offer a variety oftechnical and specialist information and to present information concerning contactaddresses and names of contact partners at public agencies. The kernel of the portalis a database with addresses, information on the organization and services of theFederal Administration and supreme agencies of the States. Furthermore, theaddresses of all municipalities are presented. When all the Internet-enabled services

of the Federal Government will be available online at the end of 2005, they will becompletely available for research and retrieval via the Federal Government's serviceportal.

Fig. 23: The www.bund.de portal

The progress indicator is a new key element of the information on BundOnline. It isdesigned to enable direct access to all services which are available online.Furthermore, e-mail newsletters on the various subjects can be subscribed viawww.bund.de; around 280,000 subscribers were recorded as per the end of August2003. The portal counted an average of 8,550 visits per day in August. The portalpages are edited in a decentralised manner by local editors at the different publicagencies using a distributed editing system. They are supplemented by eight editorsat the portal's editorial office. The service offered at bund.de is increasingly beingused by public agencies and the general public.

43



1.2.3 Competence centres

The competence centres (CCs) were set up in order to supplement the basiccomponents. Their task is to support ministries and public agencies when it comes tointroducing and integrating the corresponding basic components and when planningand designing Internet-enabled service processes. The demand situation is proof ofthe value of the concept of competence centres. User advisory boards with membersfrom interested ministries and public agencies accompany and support both the basiccomponents and the competence centres.

Content management system WMPO

Payment Data security

Order backlog

Orders in progress

Orders completed,aggregate

Order backlog

Orders in progress

Orders completed,aggregate

4

31

4

31

4

31

4

31

154

31

15

2

5

32

5

33

17

93

17

9

Fig. 24: Order backlog of the BundOnline competence centres (as per 12 November2003)

1.2.3.1 The "Workflow management, processes and organization"competence centre

In order to enable the actual use of the gains in efficiency due to electroniccommunications and workflow management, the relevant business processes mustbe identified and prepared for the proposed technical infrastructures even before e-government solutions are implemented. The "workflow management, processes andorganization" (WMPO) competence centre at the Federal Office of Administrationoffers support for this process optimisation task as well as consultancy services forthe introduction of electronic workflow management systems. The concrete serviceson offer are enumerated below.

Support for analysis, concept development and re-organization of businessprocesses to become online-enabled services

44



Development of sample processes on the basis of selected services and basiccomponents

Support for the preparation of contracts for process analyses and roughconcepts for the introduction of workflow management systems as well assupport during their introduction

Project-specific information events and workshops

Definition of requirements for the basic components

Provision of methods and concepts, compiling best-practice examples andmarket expertise

Consultancy services related to the introduction of IT systems for workflowmanagement focus on standard solutions available on the market. The work of theworkflow management systems competence centre are mainly based on the"paperless office" concept (DOMEA® concept) of the Co-ordinating and Advisory Agency of the Federal Government for Information Technology in the Federal Administration (KBSt). By the end of October 2003, the WMPO competence centrehad completed a total of 15 consultancy projects.

Einführung und Inbetriebnahme

Introductionand setting into

Realisierungund Test

Implementatiand testKonzeptionConceptAnalyseAnalysisVorbereitung Preparation Work steps

Sub-steps supportedthe WMPO

Kick - off

Project planning

IdentificatioIof actual

Evaluationofprocesses

Dev-of target

Requirements-specifications

Awarding

Quality assurance

Process

Pilot project

Rollout

Fig. 25: Workflow of the WMPO competence centre

1.2.3.2 The "Payment transactions" competence centre

When the first stage of the payment transaction platform was made available in April2003, the related competence centre was also set up. Its main task is to supportpublic agencies in integrating the payment platform into eShops and portals subject topayment of fees.

In this context, the competence centre offers methods and concepts for establishingand operating payment platforms as well as technical expertise for integratingelectronic shops into the payment platform. By the end of October 2003, the paymenttransactions competence centre had completed a total of three consultancy projects.

45



1.2.3.3 The "Data security" competence centre

Implementing BundOnline services requires existing IT systems of the Federal Administration to be hooked up to the Internet. This calls for trustworthy and secureIT infrastructures, re-organization of administrative processes and the implementationof suitable security solutions for existing applications of public agencies. Against thisbackground, IT security has become a central element of the initiative.

The development of concepts and the implementation of a secure service offeringrequire specific know-how which cannot be provided by all IT departments of publicagencies to the extent which is sometimes necessary. This is why the data security

competence centre was set up at the Federal Office for Information Security (BSI) inorder to support public agencies in this respect. By the end of October 2003, the datasecurity competence centre had completed a total of nine consultancy projects.

Bedarfs- und

Anforderungs -

analyse

Schutzbedarfs -

feststellung

Erstellung von

IT-Sicherheits -

konzepten

Sicherheits - abnahmen

Ergänzende

Sicherheits - analysen

Auditierung

Unterstützung

konkreter

BundOnline

Dienstleis - tungen

Beratung beim Einsatz von BasistechnologienBegleitung der Realisierung von Basiskomponenten und Einer -für - Alle -

Dienstleistungen

Analyse und Bewertung des MarktangebotsProduktlösungen, Erstellung von Übersichten, Zuordnung

Aufbereitung für Grundlagenwerke und StandardsAufbereitung Know - how und Best Practices , z.B. eGovernment -Handbuch

Begleitung von Pilotierungen der Virtuellen Poststelle

Beratung bei

elektronischen

Signaturen und PKI-

RollOut

Beratung bei

Umsetzung sicherer

IT-Infrastrukturen

Demand and

requirement

analysis

Identification of

protection

Development of

IT security

concepts

Security acceptances

Additional security analyses

Auditing

Support of concrete

BundOnline

services

Advisory services concerning the use of basicAccompanying the implementation of basic components and onefor all

services

Analysis and evaluation of the supply sideProduct solutions, preparation of synopses, assignment

Preparation and editing for fundamental literature andPreparation of know - how and best practices, e.g. eGovernment manual

Accompanying pilot projects for the virtual post office

Advisory

concerning

signatures and PKI

rollout

Advisory

concerning the

IT infrastructures

Fig. 26: Service portfolio of the data security competence centre

1.2.3.4 The "Content management system" competence centre

The CMS competence centre – part of the Federal Office of Administration – offerspublic agencies of the Federal Administration consultancy services before and duringthe introduction of the basic components. Staff of the competence centre identify anddocument demand and requirements, and compile and classify possible solutions andexperience relevant for the introduction of content management systems. The goal isto offer sustainable support for advisory services to the Federal Administration bydeveloping a "CMS toolbox" with information on the CMS basic component, proposed

procedures for the development of concepts for the use of content managementsystems, best practices and other useful documents. These documents are directly

46



related to practical application and can hence be applied as tools during the lifetimeof a project. This concept is designed to enable public agencies to plan invitations totender, to develop concepts, and to prepare and implement tendering processes andCMS projects in their own responsibility with optimum use of resources and atoptimum cost. By the end of October 2003, the CMS competence centre hadcompleted a total of 31 consultancy projects. 1.2.4 Standardisation activities – status and outlook

By having standards and architectures for e-government applications defined by theCo-ordinating and Advisory Agency of the Federal Government for Information

Technology in the Federal Administration (KBSt), the Federal Government hascreated an important basis for efficient and service-orientated administrative work.SAGA describes the technical boundary conditions recommended for thedevelopment, communication and interaction of IT systems of Federal Administrations, agencies and authorities in order to avoid cost-intensive paralleldevelopments and enable synergies.

Conformity with SAGA is a general prerequisite for all the processes and systemsthat provide e-government services in Germany. In the case of systems with no directinterfaces with e-government, integration is recommended on condition of a positiveoutcome of the cost-to-benefit analysis. The latest SAGA version is available on

KBSt's web pages (www.kbst.bund.de/saga).

SAGA is primarily designed for IT executives in public administrations and forsuppliers of IT products and services. The current version 2.0 includes an amendedlist for the classification of standards.

What's more, SAGA 2.0 defines potentials and frames of reference, objects and rolesin e-government and describes the pertinent interactions and transactions as well asbasic modules derived from these. Aims, rules as well as concrete tools andframeworks for creating e-government applications are identified.

1.3 Economic efficiency

In view of limited public funds, economic efficiency is a crucial yardstick for thesuccess of the BundOnline initiative. BundOnline must consider the cost-to-benefitratio at this point, confronting implementation costs with the benefits of an enhancedservice offering by the Federal Administration as a result of the online availability ofits services. Furthermore, risk factors that can potentially affect economic efficiencyalso have to be addressed in this context.

1.3.1 Distribution of costs

The BundOnline initiative is one of the Federal Government's major investments inrevamping its administration. With its determination to make all its Internet-enabled

47



services available online, the Federal Administration is making an enormous effort inorder to offer these additional services to citizens and the business community.

For the 2002 to 2005 period, the cost volume of the BundOnline initiative roughlyamounts to euro 1.3 to 1.6 billion4. The distributed implementation activities of theministries account for most of this cost volume.

The costs of implementing the services are borne by the different ministries andpublic agencies involved. Each ministry is directly responsible for its online servicesand organizes the economically sensible implementation in its own responsibility.This means that the following costs are subject to de-centralised planning by the

ministries and public agencies concerned. Preparation and/or upgrading of technical and specialist applications in order to

support the services

Optimisation of the process organization (adaptation and organization ofbusiness processes)

User training

Adaptation of the basic components to the specific requirements of the servicesin question

Design and provision of the necessary infrastructures.

It is in the nature of IT projects that preparation and upgrading of the necessaryspecialist and technical applications account for the largest cost block. The secondlargest cost block is the adaptation of the organization and processes of the publicagencies involved. Adaptation of business processes, i.e. optimisation of theorganization and processes within public agencies, accounts for roughly one fourth ofthe de-centralised costs. This ratio reflects the notion that administrativemodernisation and efficient e-government can only be achieved with optimisedadministrative processes. This also means that a significant amount must beconsidered in the cost estimate for administrative staff training. Training accounts formore than 10% of the de-centralised cost volume. This approach is based on the

initiative's view that economically sensible e-government is only possible withqualified and trained staff.

4 This figure was estimated during the preparation of the previous implementation plans.

48



De-centralised cost

5%

55%

5%

11%

24% Adaption of basic components (de-

centralised)

Preparation/ upgrading of specialist

and technical applications (de-

centralised)Basic infrastructure

Training (de-centralised)

Processa adaptation / organization

(de-centralised)

Fig. 27: Estimated distribution of cost blocks of the de-centralised cost shares of theBundOnline initiative

In contrast to this, central co-ordination of the initiative and the provision of centralcomponents account for relatively moderate expenditure. Central expenditureconcerns the following areas.

Basic components

Competence centres

OFA services5 Central co-ordination

Planning in this context is primarily orientated towards the economically sensibleimplementation of the initiative. Central development of components and support ofthe offering of OFA services mean that development costs have to be spent onlyonce for each service. The competence centres ensure comprehensive and efficienttransfer of knowledge to ministries and public agencies. The costs incurred inconjunction with central co-ordination concern the BundOnline project group's supportwork for the ministries as well as costs related to knowledge management, central PRwork and controlling activities for the initiative. The requirement for an economicallyeffective programme organization is thus met.

5

The development of OFA services is generally funded by the different public agencies implementing these services.Limited central financing is only carried out if this serves the transferability of available technologies to other public

agencies.

49



40,0

11,9

6,3

2,0

11,3

27,9

0

5

10

15

20

25

30

35

40

2002 2003 2004

Mio. Euro

Basiskomponente Kompetenzzentre EfA-DL Zentrale

31,5

40.0

11.9

6.3

2.0

11.3

27.9

0

5

10

15

20

25

30

35

40

2002 2003 2004

Million

Basic component Competence OF-ser Central

31.5

Fig. 28: Expenditure for central tasks (plan data)

The current bottom-up planning is based on an expenditure of euro 31.5 million forthe year 2004.

1.3.2 Cost reduction potentials

There is currently no area of federal spending which is not subject to strict publicscrutiny in view of budget restrictions. Even with the economical project organizationimplemented, the BundOnline initiative is called upon to permanently explore ways ofcarrying out the central and distributed implementation projects at the lowest possible

cost. The initiative hence uses basic concepts and the one for all concept in itstechnical implementation of the services on the one hand and additionally examinesways of entering into public private partnerships on the other in order to tapalternative sources of finance.

Basic components yield cost reduction potentials chiefly by avoiding paralleldevelopment of individual components of the services to be implemented and byreducing project time. OFA services can be completely used by other public agenciesand/or ministries and hence yield cost advantages.

Public private partnerships (PPPs) are co-operation projects between the public andprivate sectors in the interest of a better and more economical performance of publictasks, with benefits for both parties, i.e. a typical win-win situation. In the case ofBundOnline, PPPs can help reduce the amount of public finance necessary to

50



provide the services if private capital is added. PPPs are also a way of sharing risksbetween private and public partners, thereby reducing exposure of either party.Furthermore, profit interests also lead to increased customer orientation.

In 2004 again, the BundOnline initiative will intensively inform and support ministriesand public agencies with regard to the potentials of the basic components and OFAservices. In order to fully exhaust the possibilities of PPPs, the project group ispreparing a guideline that offers information on possible legal forms of the differentPPP options and providing comparative calculations of economic efficiency. Followingthis, services suitable for PPPs will be identified and implemented within the scope ofpilot projects. One service which is, for example, currently being examined is the

"implementation of approval and monitoring of veterinarian pharmaceuticals" (FederalOffice for Consumer Protection and Food Safety). The "accounting data import"(Federal Statistical Office) service and one project at the German Patent Office wereidentified as prospective pilot projects.

1.3.3 Estimate of benefits

The implementation of the BundOnline initiatives will potentially benefit three targetgroups, i.e.:

citizens

the business community the administration itself.

Besides monetary savings which can be directly measured, further savings potentialsdue to the use of state-of-the-art Internet technologies result primarily from increasedefficiency and transparency of business and administrative processes. Re-orientationand re-structuring of public agencies in the interest of customer and serviceorientation immediately lead to more citizen-friendliness and concrete savings forbusiness. On an international level, the initiative contributes towards boosting theattractiveness and efficiency of Germany as a place for business and industry.

For the purpose of evaluating the benefits of BundOnliner services and e-governmentapplications, some general statements concerning benefit expectations can be madefor the different types of service.

The benefit of information services (type-1 service) consists primarily of an enhancedquality of the information supply to user groups. Direct monetary savings tend to besecondary in the case of this service type because besides the electronic supply ofinformation for various interest groups, part of the information still has to be presentedin traditional formats. With the increasing dissemination of Internet technologies, it isforeseeable that the number of users of information services will continue to grow andthat additional economic benefits will result from the comprehensive supply of up-to-

date information for citizens and the business community (for example, health

51



education or information concerning subsidies for start-ups). Parallel to this, theadministration benefits from a better image.

Important internal benefits consist of an improvement and optimisation ofadministrative processes and the opening up of ways to streamline public agencies.BundOnline hence directly reduces red tape. The implementation projects for"application procedures" (type 5) and "subsidy programmes" (type 6), in particular,support the red tape reduction initiative. Savings potentials in the field of procurementservices (type 7) result from consistent electronic support of procurement services forprospective buyers and bidders. In view of the Federal Government's annualprocurement volume of around euro 63 billion and the correspondingly large number

of procurement processes, this is a very promising field for the consistent use of e-government structures.

The illustration below offers an overview of the most important savings potentials forthe individual service types.

Service types

5 Application procedures

1 General and specific information

Savings potentials

2 Consulting and advice

3Preparation of political decisions and proposed

legislation

4 Co-operation between public agencies

6 Subsidy programmes

7Procurement projects (invitations to tender and

procurement procedures)

8Supervisoryservices (checks, etc.) by the

administration

Speeding up processes by avoiding media inconsistency Time savings for administrative processes

Reducing printing, storage and transport costs Reducing the number of information talks) Reducing personnel costs

Reducing the number of advisory talks (fewer queries by citizens) Avoiding double work

Saving working time thanks to a uniform document format with signature capability Improving and accelerating information management

Reducing coordination needs Avoiding double work Speeding up administrative processes by reducing workloads

Increasing the transparency of the subsidy processes (avoiding double subsidies) Speeding up processing and provision of subsidies

Increasing market transparency Reducing purchasing prices Significant reductions of personnel and process costs

• Increasing the transparency of the checking processes (avoiding double checks)• Speeding up the checking process

Fig. 29: Savings potentials of the individual service types

Although it is usually not easy to quantify the monetary benefits of e-governmentservices because additional parameters (such as the need for the continued, parallelprovision of printed information) have to be taken into consideration, it is neverthelesspossible to make some clear and positive statements on the basis of a host ofservices from the BundOnline portfolio which are already available online. Examplesinclude the customs service as well as patent issuing or procurement procedures

(eTendering).

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Federal customs at www.zoll.de:The Internet presence of the Federal Customs Administration at "www.zoll.de",formerly "www.zoll-d.de", is one example of the many information services whichalready yielded substantial benefits a short time after they went online. Thesebenefits consist, amongst other things, of online replies to many questions asked byaround 340,000 visitors to the website every month. Furthermore, many forms of theFederal Customs Administration can be downloaded. Around 100,000 PDFdocuments are downloaded every month. The administration's total savings betweenNovember 2002 and June 2003 are estimated at around euro 6.7 million. Citizensand businesses retrieving information from the "zoll.de" website were able to find

answers to questions which otherwise would have been answered by other offices ofthe customs administration.

This figure does not include:

the production and mailing of forms (paper, printing, postage costs)

the savings due to the reduction of inventories of forms at the various offices

the avoidance of costs for destroying invalid and obsolete forms.

The "customs auction"

Another case is the federal customs administration's "customs auction" service – the

public sector's Internet-based auction platform for seized goods as well as goods andmerchandise to be disposed of at: www.zoll-auktion.de - where the benefits can bequantified as follows. 35 offices of the customs administration, plus another 170 or sooffices of the Federal Government, federal-state governments and municipaladministrations as well as some 105,000 users avail themselves of the auctionplatform. During the first half of 2003, revenues of around euro 6.9 million weregenerated via the auction platform. Compared to conventional auctions, this platformrecorded a significantly larger number of sales and higher bids. Furthermore, thereare no storage costs or costs for the destruction of articles not sold.

The "DEPATISnet" patents database of the German Patent Office:

The patents database of the German Patent and Trademark Office (DPMA) isanother example of the benefits of online services. DEPATISnet with an inventory ofmore than 28 million patent documents has been online since 2001.www.depatisnet.de offers access not just to all German patent documents availablesince 1877, but also to a host of international patent documents. DEPATISnet and theunderlying German patent information system (DEPATIS) are at the heart of theGerman Patent Office's information services which are being expanded step by stepand which were already upgraded by adding the raw data server in 2003. Every day,the system receives on average around 50,000 research inquiries, with usersdownloading more than 100,000 document pages in PDF format – and the trend is

growing. This system saves the German Patent Office significant amounts byreducing conventional postage and administrative procedures. However, applicants

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http://www.zoll-auktion.de/

http://www.zoll-auktion.de/



also save money. Ready access to comprehensive patent information via anyInternet-enabled PC – as well as public workstations set up at patent informationcentres – provides up-to-date patent information on any technical subject without theneed to wait for and use printed documents. Furthermore, the process from the ideato the filing of the patent application can be speeded up in this way with substantialbenefits for the economy as a whole.

The "payment transactions platform" basic component:

Benefits are also explicitly identified with regard to BundOnline's basic components.One example is the "payment platform" that was completed in 2003. The required

evaluation of the economic efficiency (WiBe 21) of the payment platform showed not just a clearly positive capital value, but also identified a definitely positive quality ofthe strategic importance of this IT project. The assessment of benefits in the"improved job performance" and "acceleration of work procedures and processes"categories can also be applied to the more than 30 services of the BundOnlineportfolio which refer to this basic component. Among the first services to benefit fromthe use of the payment platform for users within public agencies was the "Webshop"of the Federal Institute for Materials Research and Testing (portal for referencematerials and scientific services) in autumn 2003. In 2004, these internal benefits willbe made available to services of the Federal Foreign Office (legal and consularportal) and of the Federal Office for Information Security (provision of software and

security products). Furthermore, the Federal Statistical Office plans to use the basiccomponent in conjunction with the supply of statistical information against payment offees.

However, a comprehensive assessment of the benefits of the BundOnline initiativeand of e-government applications means not just evaluating the benefits within apublic agency but also addressing the benefits for citizens, the business communityand the economy as a whole.

The BundOnline initiative supports this requirement and has developed the basis fordetermining benefits even further in 2003. The method of evaluating the economicefficiency of the use of information technology (WiBe 21) which is consistently appliedthroughout the Federal Administration served as a starting point. The net presentvalue method for determining the purely commercial benefits of an investment wasleft unchanged in this context because evaluations of economic efficiency are stillnecessary from this perspective. However, since the existing method disregards thespecial characteristics of e-government services, i.e. especially the external benefits,the criteria catalogues had to be adapted and extended in order to include externaleffects.

The result is the "evaluation of the economic efficiency of e-government" ("WiBe 21 e-government") tool. The "e-government" suffix reflects the claim of being available,beyond the direct reference to BundOnline, to all kinds and types of e-government

services. The tool is integrated into the further development of the evaluation ofeconomic efficiency ("WiBe 21").

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1.4 Data protection

The success of e-business and e-government is strongly dependent on citizenstrusting in the security and protection of their data. The individual's right to have fullcontrol of his or her data must be warranted at all times in a technology-specific andrisk-adequate manner. The Federal Data Protection Act is one of the most importantlegal conditions for BundOnline.

This is why compliance with data protection legislation was included as a non-waivable criterion in the quality assessment of services. This means that services can

only go online if compliance with data protection laws is ensured. Every single servicemust be generally checked with a view to adherence to the following data protectionprinciples.

Permissibility Personal data may only be gathered, processed and used if this is permitted bya legal provision or if the citizen has previously agreed to it.

Necessity Data acquisition "on stock" is not permitted.

Data avoidance and data economy The generation of personal data must be avoided whenever possible or reduced

to a minimum. Restriction to purpose

As a general rule, the processing of personal data for any purpose other thanthat for which it was gathered is not permitted.

Transparency Every BundOnline service must inform citizens about the processing of theirpersonal data.

Right to demand corrections Any citizen concerned is entitled to have his or her data corrected, deleted andblocked.

Automated decisions in individual cases Decisions involving an evaluation of personal characteristics may not be madeby a technical system alone, but must always be made in an individual'sresponsibility.

The use of centrally provided basic components and OFA services is analysedseparately under the aspect of outsourced data processing pursuant to section 11 ofthe Federal Data Protection Act. Further key issues are data storage, modificationand use pursuant to section 14 of the Federal Data Protection Act (for example, forapplication processes) and the exchange of personal data between public institutionspursuant to section 15.

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2 Modifications of and amendments to the 2002/2003 implementation plan – measures in 2004

Compared to the implementation plan for the previous year, the service portfolio ofthe BundOnline initiative was consolidated in 2003. The intention was to increasetransparency with regard to the initiative's goals as well as the benefits anddevelopment status of the individual services in the ministries. The plans were alsoadjusted with regard to the basic components and competence centres.

2.1 Consolidation of the service portfolio

As a result of changes primarily in the organizational or legal frame of reference, theFederal Administration's service portfolio had to be subjected to comprehensiveconsolidation in the 2003 implementation year. In order to achieve a solid structure,every single BundOnline service was put to the test in co-operation withrepresentatives of the different ministries and public agencies. This led to deviationsnot just with regard to the extent of the BundOnline service portfolio as a whole, butalso with a view to distribution within the different ministries.

1

8

16

72 4

69

62

52

6

68

5 3

61

31

51

4036

11

4751

6

14

55

13

46

14 13

0

10

20

30

40

50

60

70

80

B K A A B M

I

B M J

B M F

B M W i / B M W A

B M V E L

B M V g

B M F S F J

B M A / B M G S

B M V B W

B M U

B M B F

B M Z

B K M

B P A

November 2001 November 2003

Fig. 30: Development of the plan for the BundOnline services from 2001 to 2003 onministry level

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This consolidation concerned the contents of services, their classification in terms ofthe different service types, their functionality and description as well as the timeschedule for going online.

The following types of change were implemented in this context:

Change in the description of a service

Combining several services

Splitting up one service into several services

Re-classification of service types

Addition of new services Cancellation of services

- 60

- 6 + 41

+ 71

403

As per mid-November 2003

Eliminated services

Grouping of Services Splitting upof services

New services

Total portfolio As per November 2002

55%

Online in 2003

Onlineat the end of 2002

449

170

78

Fig. 31: Transfer calculation from the 2002 service portfolio to the 2003 service portfolio

In 2003, the number of some 450 BundOnline services to be implemented shows aslight change against the previous year. The difference between the implementationplan for the years 2002/2003 and the current plan totals around eleven percent.

Although the revised classification of service types also led to minor changes, aroundtwo thirds of the services are classified as type-1 services, i.e. "general and specific

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Increased demand for information on the part of users Introduction of new technologies and products

The Federal Office of Administration, for example, amended its portfolio by adding anew service, "Crisis management system with interactive map (deNIS II)" which isdesigned to ensure optimum co-operation between the Federal Administration andState Governments. This service, which will significantly improve communicationbetween the crisis task forces of State Governments and the Federal Government, isimplemented against the background of the flood disaster in 2002.

In view of the strong demand for up-to-date geographic information, especially in

industry, the Federal Agency for Cartography and Geodesy will offer the"www.GeoPortal.BUND.de" portal as a central point of access to all public geographicdata stocks for Germany.

The decision by the Federal Office of Civilian Service to introduce a new, state-of-the-art standard software for managing civilian service academies led to the launch of anew BundOnline service, "online enrolment to civics programmes for conscientiousobjectors".

The present implementation plan contains 71 new services offered mainly by theFederal Ministry of Economics and Labour, the Federal Ministry of Justice, the

Federal Ministry of the Interior as well as the Federal Ministry of Transport, Buildingand Housing.

2.1.3 Cancelled services

Another aim of the consolidation of the service portfolio was to eliminate services thatno longer had a sufficient implementation basis. Legal, organizational or economicaspects played a role in this context.

Certain services, for example, were cancelled because their legal basis had becomeobsolete, such as the "list of allowed substances" of the Federal Ministry of Healthand Social Security or the "granting of border permits" by the Federal Border Police.

Furthermore, services where the expected number of users no longer reached thelevels planned for the previous years were eliminated from the service portfolio foreconomic reasons.

A total of 60 services of the 2002 implementation plan was deleted.

2.1.4 Further development of services which went online before 2003

The present implementation plan lists for the first time even those services whichwere reported to be online before the year 2003 but which were developed further

since. This concerns, in particular, certain type-1 services, i.e. "general and specificinformation".

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With the provision of the content management system basic component, manyministries and public agencies are planning a comprehensive relaunch of theirInternet presence. In 2003, for example, the Federal Ministry of Economics andLabour, the Federal Ministry of the Interior and the Federal Office of Civilian Servicemigrate(d) their Internet presence to the basic component. The foreign trade portaliXPOS of the German Office for Foreign Trade was also migrated to the basiccomponents. In 2004, further ministries and public agencies will migrate their Internetpresence and portals to the basic component, including the Federal Government'sservice portal at www.bund.de itself.

Since these migration projects require substantial IT effort and costs, there is good

reason to include the number of services which went online before 2003 and whichhave now been developed further once again in the present implementation plan.

ServicetypeNo.

Service type Before2002

2002

1 General and specific information 4 25

2 Consulting and advice 2

3 Preparation of political decisionsand proposed legislation

4 Co-operation between publicagencies

4

5 Application procedures 2

6 Subsidy programmes

7 Procurement programmes 1

8 Supervisory services 1

9 Other services 2 6

Total 6 41

Table 6: Further development of services reported to be online before 2003,according to service types

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2.1.5 Feasibility assessment and implementation schedule

The original portfolio from the year 2001 can be implemented on schedule. New andthus additional services may sometimes require time for implementation even beyondthe year 2005.

Delays in the original portfolio will be compensated for by the future use of OFAservices and basic components during the course of time. The basic componentsperform certain functional areas of the services and thereby help reduceimplementation efforts and costs. The use of an OFA service also substantiallyreduces or sometimes even completely eliminates efforts and costs for theimplementation of a service. The example of the centrally operated eTendering OFAservice illustrates this.The BundOnline service portfolio presently contains 11 type-7 services, i.e."procurement programmes" six of which have been implemented so far. With the useof eTendering, implementing the remaining five services will require less effort. Morethan 20 procurement offices of the Federal Government have already voiced theirinterest in using eTendering, so that these procurement services can be madeavailable within a short time.

Similar effects can also be expected from the use of the "profi" project subsidyinformation service as another centrally operated OFA service. 22 BundOnline type-6services, i.e. "subsidy programmes", are currently registered to go online.

Current status

In 2001, 31 services werealready online, with another 139being added in 2002.

Of the services to beimplementes in 2003, 78 arealready online. This means thata total number of 248 servicesare now available..

139

93 93100 104

75

311)

44

0

50

100

150

IST 2001 2002 2003 2004 2005

numbers ofservices with

internet capability

Planningas per November 2002 Planningas per November 2003

I S T

200

Fig. 32: Distribution of services according to dates for going online

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In summary, one can conclude that the goal of making the services already plannedavailable by the year 2005 will be achieved. However, the completion dates of theservices will be slightly deferred within this period.

2.2 Basic components

The development of all basic components with all the necessary modules is to becompleted during the year 2004 to such an extent that they will be available withoutany major restrictions for productive use in the public agencies' services.

Basic components are in a process of continuous improvement and development.Precious input is generated from the integration in pilot applications which deliversuggestions on how to adapt and improve.

The main aim for the payment platform basic component is to further improve andfacilitate its integration into existing accounting systems of public agencies as well asits user-friendliness. Integration of alternative payment methods, for example, viamobile telephones is currently being explored with a view to whether this istechnically necessary and economically sensible.

The central aim of upgrading the CMS basic component (government site builder) inthe year 2004 is to consider the public agencies' requirements and experience in

conjunction with the introduction of the basic component when future versions arelaunched. This applies, first and foremost, to the requirements of public agencies interms of user-friendliness and functionality, migration of existing websites as well asintegration of the basic component with the services to be implemented in the contextof existing system infrastructures of the different public agencies.

According to the present state of planning, the future form server is to support thecreation, use and processing of forms. Implementation is to commence in early 2004.

The data security basic component (virtual post office) consists of a web and an e-mail component. After the web component on the basis of the "Governikus" productwas operated and tested in three pilot projects (Federal Office of Civil Aeronautics:radiation protection monitoring of flight personnel; Federal Agency for NatureConservation: CITES online; as well as the Federal Finance Court and the Federal Administrative Court: electronic legal communications), its first release is scheduledto be available in early 2004 for productive use in further service projects by publicagencies. The e-mail component of the virtual post office is also scheduled to beavailable for productive use as an independent product at the beginning of 2004, withthe public invitation to tender now already underway. Integration of both solutions intoa uniform virtual post office is scheduled for the second half of 2004.

The planned migration of the www.bund.de portal to the Federal Office of Administration is completed. Migration to the CMS basic component has begun and is

planned to be completed by mid-2004. Work on the further development of contentswill focus in future on the enhanced visibility of e-government in Germany in a

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proposed network of administrative portals of the Federal Government, federal-stategovernments and municipal administrations.

2.3 Competence centres

The payments competence centre started operating following the launch of the firststage of the basic component in April 2003. The other three competence centreshave already been working since October 2002. Numerous inquiries from ministrieswere processed and intensive consultancy services rendered, so that the publicagencies of the Federal Administration were able to directly benefit from the

knowledge and experience of the staff at the competence centres when it came to theimplementation of their services.

For 2004, one can expect that, following completion of the basic components,demand for consultancy services regarding their integration into existing and plannedIT infrastructures will strongly increase. Furthermore, the complexity of onlineservices yet to be implemented in 2004 and 2005 will also increase significantly. Thisparticularly concerns questions related to transaction and system security, as well asa growing demand for the integration of online services into existing or plannedworkflow management systems without switching from one medium to another. Thesubject of IT security and, in this context, measures to warrant the authenticity,

integrity and confidentiality of data will become a key precondition for the overallsuccess of the BundOnline initiative.

Against this background, the central goal for the year 2004 will be to boost theefficiency of the competence centres by disseminating the knowledge and skillsexisting and generated in the competence centres even more effectively. This will beachieved, above all, by developing so-called sample processes and guidelines.

A key issue in this context will be the definition and description (modelling) of genericprocess samples of public administrative practice by the "workflow management,processes and organization" competence centre. The aim is to offer public agenciesguidelines and check-lists for developing a consistent structure of administrative

processes with a view to online availability and the integration of existing and/or theselection of necessary workflow management systems. Together with best practicesfor the use of nation-wide standards and so-called "factsheets" for online servicesalready implemented, public agencies can thus avail themselves of comprehensiveand reliable empirical material. This as well as intensive support and advice "on site"will enable them to boost quality and efficiency when planning their own projects.Furthermore, the exploitation of synergy potentials can speed up implementationprocesses in a cost-effective manner. This also creates an important basis foropening up additional resources by drawing on hands-on experience. Homogeneityand interoperability of the Federal Government's Internet services can also beenhanced in this way. In this context, the project group and the competence centresexplore the option of central workshops on selected topics (for example, a "day of the

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electronic application") in order to demonstrate typical process and procedure modelsto interested public agencies and as a forum for exchanging experience.

Further important tools are the ongoing, quick expansion of central knowledgemanagement as well as targeted and demand-orientated work by CATs in line withthe consultancy demand of public agencies. The BundOnline project group is hencedetermined to pursue this approach further with a strong commitment within theframework of Central Coordination.

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2.4 One for all services

Unlike the basic components where implementation started at more or less the sametime, the development status of OFA services shows larger deviations which are dueto historical reasons.

The eTendering functionality and the "profi" project subsidy information system(managed by the Federal Ministry of Education and Research) were independentdevelopments which were not related to BundOnline and which were offered to theinitiative as OFA services. This means that they can be used with immediate effect or

have already been used for some time by several public agencies.The eTendering functionality which is technically operated by the Wiesbaden-basedFederal Statistical Office for the Procurement Office of the Federal Ministry of theInterior is to be gradually introduced by all the federal agencies unless importanteconomic or technical reasons forbid this in individual cases. A business modelshows how the further development of the system can be ensured (including, forexample, adaptation to new legislation or technical innovation) and how a fair andequitable distribution of costs to users can be achieved. A cabinet bill for optimisingpublic procurement procedures proposes an obligation on the part of the Federal Administration to publish all awarding plans centrally on the Internet by the end of

2005 at the latest. These projects will then be handled via eTendering, taking aspectsof economic efficiency into consideration.

The "profi" project subsidy information system of the Federal Ministry of Educationand Research is currently being amended by adding further elements. As a means ofensuring secure communications with external users, the "profi-online" component isimplemented on the basis of "Governikus" in analogy to the data security basiccomponent. Its roll-out is scheduled for May 2004. The multi client solution of profi isto be implemented by July 2005. A target concept for integrating a workflow anddocument management system was developed in 2003 for filing and managingdocuments in the subsidy area. The implementation of this link is scheduled to be

completed by December 2005.In contrast to this, the "recruitment", "electronic legal communications" and"preparation of political and regulatory decisions" OFA services are at present in theconcept development phase.

The first development stage of the “recruitment” service which will be completed bythe end of 2003 includes the basis structure for the target group orientatedinformation offering (initially for military personnel) as well as the online application. Inthe forthcoming year, information and job offerings for civilian personnel in thetechnical and non-technical service will be added. The use of the "virtual post office"and "form server" basic components is also planned.

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“Electronic legal communications” will be implemented in two stages within theBundOnline framework. The first stage, i.e. "harmonisation of patent applicationprocedures of the German Patent Office and the European Patents Office" as well as"pilot migration to the virtual post office basic component", is scheduled to beavailable during the first quarter of 2004. The second stage, i.e. "addition of furtherindustrial property rights", will be completed during the second quarter of 2005.

The advanced solution of the OFA service "preparation of political and regulatorydecisions" as well as the majority of the components in other ministries involved willbe available in 2004. Prior to these functions going online, the interaction of theindividual components in the ministries and the smooth data transmission will have to

be tested.

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3 Integration into national reform projects and international co-operation

Since 1998, the Federal Government has persistently tackled the task of modernisingsociety which has become necessary in many sectors.

The revision of the old-age pension regime with the Retirement Assets Act(AVmG) and the Supplementary Retirements Assets Act (AVmEG) – known asthe "Riester reform" – represented first, important steps towards reforming theold-age pension system.

The necessary new order for the labour market was drafted by the "modernservices at the labour market" commission ("Hartz commission").

The "commission for sustainability in financing social security systems ("Rürupcommission") presented important proposals for the sustainable funding andfurther development of the social security insurance.

These are but a few – albeit important – examples of the many and diverse nationalreform projects which have one thing in common: to find new solutions to urgentproblems. At the same time, the Federal Government decided to adopt a course ofsustainable red tape reduction in order to improve the quality of services offered tocitizens and the business community and to thereby significantly contribute towardsstrengthening Germany as a place for business and industry. The variousaccompanying modernisation initiatives by the Federal Administration have a special

role to play in the implementation of the national reform projects in that theseinitiatives significantly help to make the innovative reform projects felt whilst at thesame time reducing red tape.

The BundOnline e-government initiative is one such major contribution by the Federal Administration towards reducing red tape in Germany and implementing the reformprojects by effective e-government. Almost all reform projects are directly supportedby concrete BundOnline service projects. Examples include services such as"support by allowances for building retirement assets" by the Federal InsuranceInstitute for Salaried Employees or the "JobCard" of the Federal Employment Service.

BundOnline improves, in co-operation with State Governments and municipaladministrations, co-operation beyond administrative borders in the sense of"seamless e-government". Overcoming responsibility barriers through seamlessintegration of administrative processes in order to speed up and simplify serviceprocesses whilst at the same time enhancing quality is a core idea of BundOnline.

This positioning of the BundOnline initiative as a contribution towards modernisingGerman society is possible because its strategic orientation is already designed as aninitiative for administrative modernisation with the help of state-of-the-art informationtechnology. The aim is not "electrification of the administration", but the developmentof new forms of information, communication and transaction with customers of theadministration: service-orientated, effort-minimising and activating. The persistentimplementation of this principle is reflected by the fact that the areas of re-

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organization, adaptation of administrative processes and staff qualification accountfor around 46% of the total investment in BundOnline.

Against the background of this approach, which is directed towards comprehensiveand sustainable modernisation of the administration, BundOnline meets with highinternational recognition. In 2003, visitor groups from various countries, includingSweden, Japan, the Netherlands, Poland and Azerbaijan, have informed themselveson site about aims, approaches and the results of the initiative.

3.1 Deutschland-Online

With Deutschland-Online (Germany online), the heads of the Federal and StateGovernments adopted the German strategy for integrated e-government on 26 June2003. The Federal Government as well as State Governments and municipaladministrations are planning to co-ordinate their e-government initiatives and toharmonise Germany's currently still heterogeneous IT landscape as a way for publicagencies to offer their services in a faster and more uniform manner as well as moreeffectively on the Internet because successful e-government is a crucial competitionfactor for Germany and its business and industry. However, the success of thisinitiative in the long term will be contingent upon the persistent implementation of thestrategies developed and of the e-government offering on all levels of public

administrations. Now that the Federal Government with BundOnline is spearheadingthe online provision of services, this momentum must be applied to the developmentof the e-government offering by State Governments and municipal administrations.

The structure of Deutschland-Online draws on Germany's federal structure. On thebasis of former co-operation, existing model projects are being developed further onfederal, federal-state and municipal levels for level-spanning use with "one for all"acting as the underlying principle of the e-government partnership. Applicationsdeveloped by individual partners are made available to the other partners.Deutschland-Online does not create a new, central bureaucracy. Deutschland-Onlinedoes without difficult-to-manage, large-scale projects and without the co-ordination ofall the e-government projects within the scope of general agreements. Instead,political co-ordination acts as an instrument for using the expertise available, withconcrete projects being planned and implemented on location.

A co-ordinated approach and the bundling of resources help avoid paralleldevelopments and lead to model solutions that benefit all the partners. Furthermore,costs are saved and an exchange of data across levels is enabled. Mediainconsistency in communications between citizens, businesses and publicadministrations is reduced. Administrative processes at public agencies are fullyintegrated and optimised – on all administrative levels and across levels. Distributedresponsibility enables flexible adaptation to technical progress and is based oncompetition with commercially available products. This concept permits the smoothdevelopment of Germany's e-government landscape whilst at the same time adhering

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to the federal system of competence levels. Compliance with uniform standardsensures portability and interoperability of developments.

Deutschland-Online is designed with a view to ongoing development. Beginning withpriority projects, new projects are launched on an ongoing basis – with a fullyintegrated e-government landscape being the ultimate goal. In this effort,Deutschland-Online can build on trailblazing, successful developments. The awardingplatform of the Federal Government and the development of the "payment platform"basic components are successfully implemented IT solutions which will be madeavailable to all administrations.

Five pillars of co-operation were agreed to between Federal Government as well asState Governments and municipal administration for the future.

Pillar 1: Development of a common service portfolio

The working basis of the e-government partnership is to define a commonservice portfolio with the most important, level-spanning administrativeprocesses. These include such services as information from the Federal CentralCriminal Register and from commercial registers, citizens' registers, civil-statusregisters as well as motor vehicle registers. A level-spanning online offer forwage tax has already been implemented in part, as well as the commonstatistics portal of the statistical offices of the Federal Government and State

governments (www. statistik-portal.de) which offers central access to basicinformation of official statistics and enables comparisons across state borders.

Pillar 2: Networking of Internet portals

Another goal of Deutschland-Online is networking and harmonisation of thedifferent Internet portals of administrations. For this purpose, the FederalGovernment as well as State Governments and municipal administrations haveset up a joint "Internet portals" project group in order to develop standards forexchanging portal data and for structuring offers. The identity of portals is to bemaintained whilst at the same time ensuring that citizens and the businesscommunity can access the comprehensive e-offering of the administrations.

One key component of this project is the development of a uniform responsibilityfinder. This function enables users to easily identify the particular public agencywhich is responsible for their matters. Further elements to be integrated into theportal offerings include a public agency directory and other services, such asbundled job vacancies, public invitations to tender or sales of real property.

Pillar 3: Establishment of common infrastructures

Establishment and further development of common infrastructures aremeasures designed to ensure efficient and effective communications, dataexchange and project work. Clearing houses and the Signature Alliance areexamples of tools which were created to this effect. Furthermore, all theadministrations must be able to integrate certain basic services. The FederalGovernment, for example, will provide the eTendering platform.

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Pillar 4: Development of uniform standards

In order to ensure efficient data communications and to avoid paralleldevelopments, the Federal Government as well as State Governments andmunicipal administrations have developed common standards, data andprocess models. In this context, important goals for integrated e-governmenthave already been achieved within the scope of the BundOnline initiative.

With SAGA (Standards and Architectures in eGovernment Applications), adocument has been developed that sets forth technical details of theimplementation plan of the BundOnline initiative and defines binding standards

for federal agencies. The Federal Government as well as State Governmentsand municipal administrations have used this document as a basis for adoptingand applying a common model of standards and architectures for e-government.Development of the XMeld version 1.1 data exchange format was officiallyconcluded on 21 July 2003. XMeld is the format for exchanging data betweenregistration authorities and/or clearing houses. Further XML standardisationsare to follow.

OSCI (Online Services Computer Interfaces) is an e-government standard for allpublic administrations which enables signed transactions with legally bindingeffect. OSCI is already in use and supports both e-citizen-services, which usethe Internet as their distribution channel, and the exchange of data betweenpublic agencies. It hence forms an important basis for Deutschland-Onlineprojects.

Pillar 5: Improving the transfer of know-how

Important factors for the successful implementation of Deutschland-Onlineinclude, first and foremost, the further improvement of e-government processesand the speeding up of the transfer of solutions between Federal Government,State Governments and municipal administrations. In 2001, the e-governmentConference of State Secretaries assumed responsibility for the politicalmanagement of cross-level e-government development. A Deutschland-Online

office at the Federal Ministry of the Interior acts as the co-ordination and contactpoint for this conference. For the purpose of managing joint projects, theFederal Government as well as State Governments and municipaladministrations have set up a project office at the co-operation committee forautomatic data processing (KoopA ADV). The development of theMEDIA@Komm transfer campaign marks one success in the area of know-howtransfer. IT solutions developed within the scope of BundOnline andMEDIA@Komm (Bremen, Esslingen and the greater Nuremberg region) formthe basis of this development. Selected MEDIA@Komm transfer cities are toadapt the results to the needs of their specific regions and subsequently makethem available to regions with similar structures.

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3.3 The Signature Alliance

The electronic signature has an important role to play because security and trust arevitally important for the success of e-government and e-business. Whenevercontracts are made online, administrative decisions passed, certificates applied forand mailed, it must be possible to clearly identify the person initiating suchtransactions. Another important requirement is lasting, reliable proof of transactions.In the electronic world, electronic signature processes warrant the authenticity of thesender of a message as well as data integrity in terms of protection againstadulteration. In online transactions and online dealings with public agencies, the so-called "qualified" electronic signature replaces an individual's personal signature. The

legal framework for this is the German Signature Act and the related EU Directivefrom 1999 in conjunction with the adaptation of formal requirements in private andpublic law. Besides the electronic signature in the narrower sense, technicalprocesses also enable the integration of further security functions, such asauthentication, access control and confidentiality (encryption).

Despite the vast number of technical options and possibilities and despite the largeamounts which card producers and certification service providers have alreadyinvested, the use of electronic signatures – especially on the basis of securesmartcards – still lags behind original expectations and hopes. This is due to twofactors which mutually influence each other, i.e. the small number of applications

which require and support the use of electronic signatures on the one hand and theequally small number of users of smartcards with signature function on the other.Other factors include technical incompatibility and different business and trust modelswhich obstruct a more far-reaching use beyond special applications or user groups.

This induced the business community and administrations to establish the "Alliancefor Electronic Signatures" on 3 April 2003 in Berlin in order to jointly promote theelectronic signature in Germany in response to an initiative by the FederalGovernment. The alliance is based on the idea that the increasing use of electronicsignatures will benefit government and business alike. The vision of the Signature Alliance is as follows: On the basis of a standardised technical infrastructure, all

citizens can use different signature cards and avail themselves of all e-business ande-government applications which require electronic signatures.

With the Signature Alliance, the Federal Government has issued a clear commitmentto contribute the government's card projects and e-government applications towardsthe alliance. An internal poll at the ministries suggests that close to 80 applicationswill use electronic signatures within the framework of BundOnline. Card producersand certification service providers – most of them belonging to the private sector –have promised to integrate their products and services into the frame of reference setby the alliance.

The founding partners of the Signature Alliance include, as representatives for

business, Deutsche Bank, Bayerische Hypo- und Vereinsbank, Siemens and theGerman trustee savings banks organizations. Government is represented by the

73



Federal Ministry of the Interior as well as the Federal Ministry of Economics andLabour and the Federal Ministry of Finance. Representatives of public administrationsinclude the computer science centre of the State of Lower Saxony [Informatikzentrumdes Landes Niedersachsen], the municipalities of Bremen, Esslingen and Nurembergwhich had been selected within the framework of the MEDIA@Komm citycompetition, as well as the Federal Insurance Institute for Salaried Employees andthe Federal Association of Company Health Insurance Funds. The alliance isgenerally open to further providers of signature applications. During the first fourmonths following the alliance's establishment, membership already increased from 13to 31.

The aim is to increase both the number of signature-enabled applications and thenumber of signature cards used on the market with the help of the participatingpartners. This can be achieved not just via technically motivated standardisation andinteroperability targets, but also on the basis of uniform business and trust models.

Financial service

Further signature

eBusiness applications

AssociationAdministration

(consulting)

Technologiepartner Trustcenter

Kartenhersteller

Federal states/eGovernment applications

eCommerce-applications

BundOnline-applications

Reliable legalframe ofreference

Trust-worthiness

ofinformation

Secure ITinfrastruc-

ture

Signature Allianceled by:

BMI, BMWA

Secure eGovernment

Fig. 33: Signature Alliance for secure e-government

The alliance partners have agreed to a basic set of business rules and have adopteda convergence paper that documents the alliance's goals. The convergence paperaddresses the following aspects.

A definition of technical standards for the applications and products used

The use of multi-function smartcards

Uniform security standards

The use of advanced and qualified electronic signatures

74



Two working groups were set up for the practical work in order to develop and adoptthe specific implementation plans. These working groups are the "technicalstandards" group responsible for developing solutions for technical implementation,standardisation and interoperability of the members' applications and services on theone hand and the "business models" group on the other that offers consultancy for joint planning teams with regard to the distribution of costs and burdens inconjunction with the issuance of smartcards and the implementation of applications.Besides these two working groups, another informal working circle was establishedwhich is responsible for PR and marketing issues. An office was set up at the FederalMinistry of the Interior in order to handle the operative side of the Signature Alliance.

The alliance partners are determined to achieve the convergence aims by the end of2005. The working groups have agreed to suitable work packages forimplementation. First elements of a standardisation catalogue for technicalimplementation are scheduled to be in place by the end of 2003. Furthermore, theframework for a functioning business model is to be adopted. This tight schedule isalso necessary in order to enable the rollout of the members' smartcards withsignature functions scheduled for 2004. Deutscher Sparkassen Verlag has beenoffering signature cards since 2002 which can, for example, be used for the electronictax return ("ELSTER"), and is planning to launch the "SparkassenCard" withsignature function in 2004. Deutsche Bank has been issuing signature cards forvarious applications since October 2003. Integration of the signature function into the

"Debitkarte" (formerly the ec card) is scheduled for 2004, similar to HypoVereinsbank.This successive rollout, which other banks are also planning to join, will permit usernumbers in the million range by the end of 2004.

3.4 International co-operation

BundOnline as the Federal Government's e-government initiative has met with highinternational interest. This is reflected by the initiative's representation in internationalforums and an active information policy. Moreover, the European Union alsoinfluences e-government in its Member States. A host of parallels and contacts exist,

from the eEurope 2005 programme to technical co-operation of administrations in theEU.

According to a resolution by the heads of government and state, the EU is to becomethe leading knowledge-based economic area by the year 2010. This includes a widerange of initiatives, from the propagation of broadband Internet connections via thenecessary education and training of manpower to the social shaping of change in thelabour world. Technical and contents-related co-operation among the EU MemberStates in the e-government context also concerns BundOnline, for example, withregard to the development of an EU administration portal or the implementation of anEU-wide procurement platform. This is mainly carried out in the context of the IDA

(Interchange of Data between Administrations) programme which is designed toensure media-consistent and secure communications between the administrations of

75



Member States as well as the creation of pan-European services. The TESTA-network to which the States and the Berlin-Bonn Information Network (IVBB) arelinked, for example, connects the administrations in all EU Member States. These arethe most important areas in which the EU exerts influence on national e-governmentinitiatives.

As the lead organization for the e-government area, the Federal Ministry of theInterior represents the Federal Government in the relevant international bodies andorganizations. Within the OECD (Organisation for Economic Cooperation andDevelopment), for example, the exchange via internationally equally important keyelements – such as user orientation, financing concepts or monitoring of e-

government – is ensured, whilst standardisation of the trailblazing XML technology ispushed forward by the international non-profit organization OASIS (Organization forthe Advancement of Structured Information).

At the same time, international forums and studies serve as sources for bestpractices. Just like the BundOnline strategy is meeting with strong internationalinterest in conjunction with the implementation of national programmes in the differentcountries, BundOnline is also benefiting from other countries' experience.

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4 Next steps

The BundOnline initiative can boast quite good success after the first half. Despiteenormous time pressure, complex demands and scarce resources, the FederalGovernment's online offering in international comparisons regularly receives toprankings. During the rest of the initiative's term until the end of 2005, all thestakeholders – i.e. ministries and public agencies responsible for implementing theservice offering and the project group in charge of central co-ordination – will continueto make all efforts necessary to pursue this successful course further and to achievetheir aims.

The next steps are hence orientated towards the goals of the BundOnline initiativewhich are still in full force and effect.

1. Online provision of all Internet-enabled services of the Federal Government by theyear 2005

According to the current plan, 104 services have yet to be implemented in 2004 inthe different ministries.

14

2 314

46

4 4 3

14

0

20

40

60

80

100

120

DL-Typ 1 DL-Typ 2 DL-Typ 3

N u m b e r s o f s e r v i c e s

DL-Typ 4 DL-Typ 5 DL-Typ 6 DL-Typ 7 DL-Typ 8 DL-Typ 9

Fig. 34: BundOnline services according to service types to be implemented in 2004

73 services will be implemented by the end of the initiative.

Most of the services yet to be implemented are complex communication andtransaction services which will to a large extent refer to the basic components thathave already gone online. In order to increase the speed of implementation ofincreasingly complex services, experience from the technical implementation ofservices and from the integration of the basic components will have to beevaluated without delay, so that the results can then be made available as anation-wide support service. Ongoing implementation and support activities ofministries, public agencies and the BundOnline project group must hence continuewith unchanged momentum. Central Coordination will continue to play an

important role in 2004 and 2005 in supporting ministries and public agencies intheir implementation efforts.

77



2. Improved conditions of use of the Federal Administration's services for citizens andthe business community

This leads to three major tasks for the years to come.

The first is to continuously update the Federal Government's service portfolio – inanalogy to the consolidation in 2003 – in order to support the dynamic nature andeffectiveness of the political reform projects, both already commenced andforthcoming. Further online services of the Federal Government will emerge duringthe administrative implementation of new or revised legislation. Every ministry andevery public agency is hence faced with the permanent need to critically monitor its

own service portfolio, to be open to innovation and to adapt its portfolio wheneverthis is necessary.

Secondly, services which are already online must be further developed andimproved. Especially the basic components of BundOnline, and in this context firstand foremost the content management system, will enable more up-to-date, moreuser-friendly and more secure online services whilst at the same time minimisingoperating costs and efforts during years to come. The competence centres of theBundOnline initiative are hence called upon to promote the broad-based use of thebasic components in the area of the Federal Administration in a sustainablemanner.

The third task is to boost public awareness of BundOnline and the online serviceson offer in order to significantly increase user numbers. This will boost theeconomic efficiency of the online services on the one hand whilst the BundOnlineinitiative will be able to really play its role as an engine of the information societyon the other. The PR campaigns launched in 2003 must hence be intensified andbecome a regular element of information during the next years. Furthermore,target-group specific user campaigns should be triggered for important onlineservices.

3. Using optimisation potentials within the Federal Administration

The introduction of online services of ministries and public agencies in conjunctionwith the revamped technical infrastructure in the back office area often enables thestreamlining of administrative processes – and consequently of administrativeorganizations – thereby boosting their efficiency. Besides the determination to offercustomers of public administrations an improved service, this was another centralaim of the BundOnline initiative from the very beginning. The increasing shift ofservices away from traditional media (such as printed forms, postal service)towards online uses must be accompanied at ministries and public agencies byregular reviews and optimisation of relevant administrative processes. BundOnlinethereby fulfils its function as a pilot project of the "red tape reduction" initiative.

The ministry and agency-neutral view of administrative processes developed withinthe framework of BundOnline increasingly enables the identification of identical orsimilar processes, so that synergies can be opened up on this basis with regard to

78



standardisation and technical support. To group such identical or similar processesand to develop optimised sample processes as a basis for future concepts will beanother task for the year to come. This effort will, in particular, be driven by the"workflow management, processes and organization" competence centre.

The use of synergies of basic components and one for all services is entering thesecond phase. Whilst the main objective so far was to minimise development costsand resource requirements by avoiding parallel work, the task is now to exploitsynergy potentials even during the operative phase. New financing models foronline services – for example, in the form of public private partnership concepts –will be examined with respect to their potential for tapping additional sources of

finance for the administration whilst at the same time generating incentives forbusiness and industry to accelerate the modernisation process even further.

4. Improving co-operation between Federal Government, State Governments andmunicipal administrations with a view to common administrative processes

The launch of the Deutschland-Online initiative has created the relevantpreconditions for this effort. First concrete results must now be jointly developed in2004. All results so far available from BundOnline, especially the basiccomponents and one for all services so far developed, are available to this effect.Both the Central Coordination function of the initiative and the ministries and publicagencies involved will co-operate in the Deutschland-Online project groups.

Now that half of the term of the BundOnline initiative has passed, the question is alsohow the modernisation drive can be maintained beyond the year 2005 and howsustainability can be ensured. Over the past few years, many federal agencies haveestablished efficient project organizations for implementing BundOnline services. TheFederal Ministry of Transport, Building and Housing (BMVBW), for example, has setup a BundOnline office at the Ilmenau-based Federal Institute for WaterwayEngineering and Research in order to bundle the ministry's BundOnline activities. TheIT competence in the e-government sector was significantly expanded, and new andeffective forms of co-operation and partnership have been established betweenministries and public agencies. "Thinking as a service provider" and the integration ofcustomer expectations into concepts for administrative services are becomingincreasingly commonplace. All these achievements of the BundOnline project mustbe protected and developed further.

The next steps show that clear concepts and concrete measures are in place in orderto take up the challenges of the forthcoming two years until the completion of theBundOnline initiative. Goals are defined, necessary structures are in place, requiredcompetence is available, and motivation is high among all the stakeholders.BundOnline – a successful initiative on the right course.

79



Appendix

Appendix 1a) first shows the current portfolio of the Federal Administration's servicewhich is already online (as per 12 November 2003). Appendix 1b) shows the currentplanning status for those services which have yet to go online before the end of theBundOnline initiative.Besides the abbreviation of the ministry in charge, both appendixes also list thenames of the public agencies offering these services online, the description of theservice concerned as well as the year of going online.

Detailed information concerning the online services and the progress of the initiativeis available via the progress indicator at:http://www.bund.de/BundOnline-2005/Fortschrittsanzeiger-.7021.htm

93

http://www.bund.de/BundOnline-2005/Fortschrittsanzeiger-.7021.htm

http://www.bund.de/BundOnline-2005/Fortschrittsanzeiger-.7021.htm



Appendix 1a) Service portfolio of the Federal Administration: Service alreadyonline – as per 12 November 2003

Ministry Public agency Name Year

AA Federal Foreign Office Provision of information in Germanyand abroad

2002

AA Federal Foreign Office Online application for higher foreignservice

2003

AA Federal Foreign Office Job vacancies at internationalorganizations (international

personnel pool)

2002

BMI Federal Commissionerfor the Files of theState Security Serviceof the former GDR

Information to the general public, forexample, on publications, paneldiscussions

2002

BMI Procurement Office ofthe Federal Ministry ofthe Interior

eTendering 2002

BMI Procurement Office ofthe Federal Ministry of

the Interior

Providing technical and specialistinformation

Before2002

BMI Procurement Office ofthe Federal Ministry ofthe Interior

Virtual marketplace 2003

BMI Federal Academy ofPublic Administration

Planning, publication, enrolment andperformance of further trainingprogrammes (IFOS-Bund)

2002

BMI Federal Academy ofPublic Administration

Providing publications, informationon online education offers andsubjects relevant for education andfurther training

2002

BMI Federal Office for theRecognition of ForeignRefugees

Providing information from theFederal Office for the Recognition ofForeign Refugees

Before2002

BMI Federal Agency forCartography andGeodesy

Offering of interactive maps 2003


Ordering and distribution system forbasic official topographic andcartographic data valid acrossfederal-state borders

2003


"GeoMIS.Bund" geographic datasearch service with basic portalfunction

2003

95





Geodetic information and servicesystem

2003


Information on the Federal Centre forCartography and Geodesy (BKG)and its tasks

Before2002


Internet shop for maps and scientificpublications

Before2002

BMI Federal Office forInformation Security

Providing general information on ITsecurity

2002

BMI Federal Office forInformation Security

Offering of consultancy services(basic IT protection, IT securityanalyses, technical consultancyconcerning issues of IT security)

2002

BMI Federal Office for theProtection of theConstitution

Providing online information as partof the PR work of the Federal Officefor the Protection of the Constitution

Before2002

BMI The Federal Data

ProtectionCommissioner

Data protection advisory services

(citizens, federal agencies,telecommunication companies, otherinstitutions)

2002

BMI Federal Border Police Information for citizens (for example,up-to-date travel information)

2002

BMI Federal Border Police Presentation of training and furthertraining institutions (data, structures,responsibilities)

2002

BMI Federal Border Police Providing information related tocrime prevention

2002

BMI Federal Institute of

Sports Science

Promoting research projects related

to sports science

2003

BMI Federal Institute ofSports Science

Specialist information related tosports science (SPORTIF)

2002

BMI German Federal Officeof Investigation

Query offer to federal and federal-state police authorities for retrievinginformation from the Federal MotorTransport Authority

2002


Information platform for officialnotifications from the GermanFederal Office of Investigation tofederal and federal-state policeauthorities (BK-Blatt Online)

2003

96





Gathering, editing and providinginformation (within the centre) -INPOL-Fall

2003

BMI Federal Ministry of theInterior

Information/participation Before2002


Damage cadastre 2002


Security of personalised IDdocuments

Before2002


Travel management system (TMS) 2003

BMI Federal Office of Administration

Applications for the granting of loansfor educational purposes

2002


AZR/VISA portal 2002


Administration and collection of loanspursuant to the Federal Education Assistance Act (BAföG-Online)

Before2002

BMI Federal Office of

Administration

deNIS I (German emergency

Information system)

2002


Information system for schoolsabroad (ISAS-Online)

2002


KIS (cabinet and information server) 2002

BMI Federal Agency forCivic Education

Providing information related to civiceducation and handling orders

2002

BMI Federal College forPublic Administration

Providing education programmes 2002


Providing study material 2002


Literature research in the centrallibrary

2003

BMI Federal StatisticalOffice

GENESIS - Online – statisticalinformation system on the Internet

2003


Statistics shop - online sales platform Before2002


www.destatis.de - website of theFederal Statistical Office

Before2002

BMI Federal Agency forTechnical Relief

Platform for the exchange ofinformation (including chat) forhonorary helpers and professionalstaff of the Federal Agency forTechnical Relief

2003

97




BMJ Federal Finance Court General information related to theFederal Finance Court

2002

BMJ Federal Finance Court Specialist information related to theFederal Finance Court

2002

BMJ Federal Court ofJustice

General information related to theFederal Court of Justice

2002


Electronic legal transactions forprivate-law cases

2003


Specialist information related to theFederal Court of Justice

2002

BMJ Federal Ministry ofJustice

General information related to theFederal Ministry of Justice

2002

BMJ Federal Ministry ofJustice

Specialist information (laws andproposed legislation)

2002

BMJ Federal Patents Court General information related to theFederal Patents Court

2002

BMJ Federal Patents Court Electronic legal transactions inindividual cases

2003

BMJ Federal Patents Court Specialist information related to the

Federal Patents Court

2002

BMJ Federal AdministrativeCourt

General information related to theFederal Administrative Court

2002


Specialist information related to theFederal Administrative Court

2002


Mailing of court decisions 2003

BMJ German Patent Office General information Before2002

BMJ German Patent Office DPMAdatenabgabe (Data from theGerman Patent Office)

2003

BMJ German Patent Office DEPATISnet specialist information Before2002

BMJ German Patent Office Online registration in the patents fieldof industrial property rights

2003

BMJ Public ProsecutorGeneral

General information related to thePublic Prosecutor General's office

2003


General information related to thePublic Prosecutor General's office –Federal Central Criminal Register

2003

BMJ Public Prosecutor

General

Information from the Federal Central

Criminal Register

2002

BMJ Public Prosecutor Co-operation with public agencies in Before

98




General conjunction with the use of theFederal Central Criminal Register

2002


Co-operation with public agencies inconjunction with the use of theCentral Register of Proceedings ofthe Public Prosecution Service

Before2002

BMF Training Centre of theFederal Revenue Administration

Providing information relating totraining offerings by the FederalRevenue Administration

2002

BMF Federal Finance Office Development and provision oftechnical and specialist informationas well as legal information

2002

BMF Federal Finance Office Extended tax information 2003BMF Federal Finance Office Basic information data related to

individuals and legal entities subjectto limited taxation - BEST

2003

BMF Federal Finance Office Information system of the InformationCentre for Foreign Tax Relations -IZA-ISI

2003

BMF Federal Finance Office Information system for federal-statefinance authorities for using EUvalue-added tax data - USLO

2003

BMF Federal Finance Office Check of exemption applicationspursuant to Article 45 d of theGerman Income Tax Act - FSAK

2003

BMF Federal Finance Office Monitoring Internet-basedtransactions with taxation relevance(Internet monitoring)

2003

BMF Federal Finance Office Central database for value-added taxfraud cases - ZAUBER

2003

BMF Federal Office for theSettlement ofUnresolved PropertyIssues

General information Before2002


Public invitation to advance claims 2002


Compilation of court decisions Before2002

99




BMF Federal FinancialSupervisory Authority

General information 2002


Database-supported specialistinformation for business partners andpartner authorities

2002


Transaction platform for checks 2003

BMF Federal FinancialSupervisory Authority Transaction platform for registrations 2002


Transaction platform for checks andaudits

2002

BMF Federal Academy ofFinance

Information concerning training andfurther training curricula at theFederal Academy of Finance

2002

BMF Federal Ministry ofFinance

User portal for the drawing up andimplementation of the federal budget

2002

BMF Federal Ministry ofFinance Information / politicalcommunications Before2002BMF Federal Spirits

Monopoly Administration

Information offerings Before2002

BMF Federal Property Administration

Real-estate controlling and co-ordination of demand for propertiesof the Federal Government

2002


Internet banking offering of theFederal Securities Administration(BWpV-Direkt)

Before2002


"Immo-BLN" portal for presentingproperty owned by the FederalGovernment on the Internet

2002

BMF Federal Customs Administration

Implementation of the agriculturalmarket regulation

2002


"zoll-d.de" Internet offering 2002


"zoll-auktion.de" customs auction 2002


Import customs procedures / ATLAS 2002

BMF Federal Customs Shipping customs procedures / 2002

100




Administration ATLASBMF Federal Customs

AdministrationCustoms procedures with economicimportance – bonded warehouses

2003

BMWA German Office forForeign Trade

Providing foreign trade information 2002

BMWA Federal Office ofEconomics and ExportControl

Information, consultancy, PR work 2002

BMWA Federal Office ofEconomics and ExportControl

Solar application online – subsidiesfor solar collector installationspursuant to the directive forpromoting measures for the use ofrenewable energies

2003

BMWA Federal Employment Agency

Labour market research Before2002


Providing information Before2002


Job / traineeship agency 2002

BMWA Federal Institute forOccupational Safetyand Health

Providing information 2002

BMWA Federal Institute forGeosciences andNatural Resources

Providing technical and specialistinformation

2003

BMWA Federal Institute forGeosciences andNatural Resource

Information, consultancy, PR work 2002

BMWA Federal Institute forMaterials Research

and Testing

Consultancy and information 2002

BMWA Federal Institute forMaterials Researchand Testing

PR work and marketing 2002


TeS – specialist portal for public andtechnical safety – hazardoussubstances / hazardous goods

2003


Webshop – portal for referencematerials and scientific services

2003

BMWA Federal Labour Court Providing technical and specialistinformation

2002

BMWA Federal Labour Court Providing information 2002

101




BMWA German Federal CartelOffice

Providing information / PR work 2002

BMWA Federal Ministry ofEconomics and Labour

Implementing / developing conceptsfor programmatic activities

2002


Foreign trade co-ordination 2002


JobCard – model project for thecentral storage of employee datausing the electronic signature card

2003


PR work / providing information 2002


Legal/technical supervision of thelower-level area

2002

BMWA National MetrologyInstitute

Information, consultancy, marketing 2002

BMWA National MetrologyInstitute

Zeitdienst Online – online timesynchronisation of remote computerclocks

Before2002

BMWA Regulatory Authority

forTelecommunicationsand Posts

Providing information for the

recognition of conformity evaluationagencies

2003

BMWA Regulatory AuthorityforTelecommunicationsand Posts

Electronic signature applicationprocedures for the accreditation ofcertification service providerspursuant to the Act on DigitalSignature

Before2002

BMWA Regulatory AuthorityforTelecommunications

and Posts

EMVU DB Kommune – providinginformation for municipalitiesconcerning the electromagnetic

compatibility for the environment ofstationary radio equipment

2003


Developing and providing information/ PR work

2002


Dialer database – consumerinformation concerning registereddialer programs

2003

102





Dialer registration – application forregistration of dialer programs

2003


Search engine for 0190/0900telephone numbers – providinginformation concerning owners ofassigned 0190/0900 telephonenumbers

2003

BMVEL Federal BiologicalResearch Centre for Agriculture andForestry

Research information 2002

BMVEL Federal Centre forMeat Research


BMVEL Federal Centre forCereal, Potato andLipid Research


BMVEL Federal Agency for

Agriculture and Food

Providing information (including

application forms and statistics)

2002

BMVEL Federal Agency for Agriculture and Food

Market, price and import reports aswell as statistics and reporting /registration

2003

BMVEL Federal DairyResearch


BMVEL Federal Centre forBreeding Research onCultivated Plants


BMVEL Federal Research

Centre for Nutrition


BMVEL Federal ResearchCentre for Fisheries


BMVEL Federal ResearchCentre for Forestry andForest Products


BMVEL Federal AgriculturalResearch Centre


BMVEL Federal ResearchCentre for VirusDiseases of Animals


103




BMVEL Federal ResearchCentre for VirusDiseases of Animals

Rabies surveillance for veterinarianand medical government staff andthe general public

2002

BMVEL Federal Institute forRisk Assessment

Providing scientific informationrelated to health protection ofconsumers

2002

BMVEL Federal Ministry ofConsumer Protection,Food and Agriculture

Berge2002 (Mountains 2002) 2002


Biosiegel (Bio-seal) 2002


Digital discussion 2002

BMVEL Federal Ministry ofConsumer Protection,

Food and Agriculture

Green education catalogue 2002


Information for citizens, scientistsand administrations

2002


Research portal of the FederalMinistry of Consumer Protection,Food and Agriculture

2002

BMVEL Federal Ministry ofConsumer Protection,

Food and Agriculture

Fisheries in Germany portal 2003


Ecological farming portal 2002

BMVEL Federal Office of PlantVarieties

Providing administrative variety data 2003


Providing information for citizens andbusinesses, including applicationforms

2002

104




BMVEL German Centre forDocumentation andInformation in Agriculture

Agriculture-related documents for thefederal and federal-stategovernments (AGRI-DOC)

2003


German agricultural informationnetwork

2002

BMVEL German Centre for

Documentation andInformation in Agriculture

Information system for genetic

resources (GENRES)

2002


Learning on the farm 2002

BMVEL German Centre forDocumentation andInformation in

Agriculture

Agricultural research in Germanyportal

2002


Scientific and technical information inthe agricultural sector (WTI) portal

2002


Agricultural job market 2002

BMVEL German Centre forDocumentation and

Information in Agriculture

Calendar of events in the fields ofconsumer protection, food and

agriculture

2002

BMVg Federal Ministry ofDefence

eTendering by the Federal ArmedForces

2003

BMVg Federal Ministry ofDefence

Information and communications bythe Federal Ministry of Defence andthe Federal Armed Forces

2002

BMFSFJ Federal Office ofCivilian Service

Gathering and providing information 2002

BMFSFJ Federal Ministry forFamily Affairs, Senior

Citizens, Women andYouth

Gathering and providing information 2002

105




BMFSFJ Federal Ministry forFamily Affairs, SeniorCitizens, Women andYouth

Service telephone of the FederalMinistry for Family Affairs, SeniorCitizens, Women and Youth

2003

BMFSFJ Federal Review Boardfor Media Harmful toYoung Persons

Gathering and providing information(except index list)

2002

BMGS Federal Institute forDrugs and Medical

Devices

Technical and specialist information(drug information system (AMIS) –

public part via the DIMDI databasehost)

2002

BMGS Federal Ministry ofHealth

Providing technical and specialistinformation / congresses online

2002

BMGS Federal Ministry ofHealth

Information / politicalcommunications

2003

BMGS Federal Social Court Information concerningresponsibilities, work and decisionsof the Federal Social Court

2002

BMGS Federal Insurance

Office


BMGS Federal InsuranceInstitute for SalariedEmployees

Applications for overviews of datastored concerning insurance history,pension entitlements and forecastsof future pension entitlements

2002


Application for online changes inpersonal data and bank details

2003


Application procedure forreservations of hospital beds inrehabilitation centres (EW_Net)

2003


Support by allowances for buildingretirement assets via an onlineworkflow with private financeinstitutes ("Riester pension") andfamily assistance organizations

2003


Information related to the FederalInsurance Institute for SalariedEmployees and its offerings

2002


Co-operation with regional auditorsof the pension insurance system inorder to ensure correct accountingand payment of contributions viaweb-based data communication

2003

106




BMGS Federal Centre forHealth Education

Providing technical and specialistinformation (on health education, sexeducation and family planning;providing an ordering system)

2002

BMGS Federal Centre forHealth Education

Interactive education on addictionand drugs

2002

BMGS German Institute forMedicalDocumentation and

Information

HTA information system 2002

BMGS German Institute forMedicalDocumentation andInformation

Medical devices information system 2002

BMGS German Institute forMedicalDocumentation andInformation

Simplifying payment transactions byePayment

2003

BMGS Paul-Ehrlich-Institut –

Federal Agency forSera and Vaccines

Gathering, evaluating and providing

data pursuant to section 21 of theTransfusion Act (TFG)

2002

BMGS Paul-Ehrlich-Institut –Federal Agency forSera and Vaccines

Providing consumer information /press work

2002

BMGS Robert Koch Institute Technical and specialist information(infections, data on diseases, healthreports, biological safety)

2002

BMGS Robert Koch Institute Information from the evaluation ofdata related to the InfectionProtection Act (IfSG) and the cancer

register

2003

BMGS Federal AccidentCompensation Agency


BMVBW Federal RailwayInsurance Institute

General and technical informationrelated to the Federal RailwayInsurance Institute (website)

Before2002


Information related to the statutorypension and additional insuranceschemes

2002


Pension application and applicationfor distribution of entitlements tospouses

2003

107




BMVBW Federal Office forBuilding and RegionalPlanning

Providing technical and specialistinformation related to building andregional planning

Before2002

BMVBW Federal Office forBuilding and RegionalPlanning

Procurement of construction servicesby eTendering according to theGerman Contracting Rules forConstruction Services (VOB)

2003

BMVBW Federal Office forGoods Transport

Providing general and technicalinformation related to the Federal

Office for Goods Transport (website)

Before2002

BMVBW Federal Maritime andHydrographic Agency

Providing technical and specialistinformation related to maritime andhydrographic issues

2002

BMVBW Federal Institute ofHydrology

Information portal of the FederalInstitute of Hydrology

Before2002

BMVBW Federal HighwayResearch Institute

General and technical informationrelated to the Federal HighwayResearch Institute (website)

2002

BMVBW Federal Railway

Property Administration

Information portal of the Federal

Railway Property Administration

2003

BMVBW Federal RailwayProperty Administration

Selling real property 2003

BMVBW Federal Ministry ofTransport, Building andHousing

Construction site information systemfor motorways

2003


Controlling data of road constructionprojects online

2003

BMVBW Federal Ministry ofTransport, Building and

Housing

Information and advice concerningthe social service association of the

BVBW (Sozialwerk der BVBW e. V.)

2003


Website of the Federal Ministry ofTransport, Building and Housing

2002

BMVBW German FederalBureau of Aircraft Accidents Investigation

Online aircraft accident / incidentdisplay

2002

BMVBW German MeteorologicalService

Latest and general informationconcerning weather and climate aswell as the German MeteorologicalService – DWD-WWW

2002


Information system formeteorological literature

2002

108




Administration

BMU Federal Agency forNature Conservation

Providing information /communications

2002

BMU Federal Office forRadiation Protection

Consultancy / technical andspecialist information / IntegratedMeasuring and Information System(IMIS)

2003

BMU Federal Office for

Radiation Protection

Providing information /

communications

2002

BMU Federal Ministry for theEnvironment, NatureConservation andNuclear Safety

Providing technical and specialistinformation: Deutschland gein®environmental information network

2002


Research and development in thefield of renewable energies (includingthe future investment programme)

2003


Providing information, politicalcommunication and participation, PRwork, technical and specialistinformation

2002

BMU Federal Environmental Agency

Providing technical and specialistinformation: Blue Eco-Angel

2003


Providing technical and specialistinformation: cleaner productiongermany

2003


Providing technical and specialistinformation: environmental dataOnline

2003

BMU Federal Environmental Agency Providing information /communication and consultancy 2002

BMBF Federal Ministry ofEducation andResearch

Discussion of and participation inpolitical projects for experts frombusiness and industry, associationsand non-governmental organizationsand researchers

2002


Information of the Federal Ministry ofEducation and Research concerningcurrent issues related to educationand research policy, central working

fields, subsidy and promotionprogrammes, and much more

2002

110





Information on various subjects fromthe field of education and researchon behalf of or with the participationof the Federal Ministry of Educationand Research

2003

BMZ Federal Ministry forEconomic Cooperationand Development

Information of the Federal Ministryfor Economic Cooperation andDevelopment concerning Germandevelopment policy for the general

public as well as national andinternational experts

2003


Portal for applications by experts forthe evaluation of projects andprogrammes of Germandevelopment co-operation withtendering and applicationdocuments, information material, etc.

2002


Special technical information of theFederal Ministry for EconomicCooperation and Development

2002

BKM Federal Archives Information from the Federal Archives: access to and provision ofarchive material

2003

BKM Federal Archives Information from the Federal Archives: PR work / historyeducation

2001

BKM Federal Archives Cabinet minutes online 2003BKM Federal Institute for

Culture and History of

Germans in EasternEurope

Scientific work and doctrine 2003

BKM Federal Institute forCulture and History ofGermans in EasternEurope

Scientific studies and documentation(scientific information service)

2003

BKM Die DeutscheBibliothek (TheGerman Library)

General information concerning thework of the German Library

2002

BKM Federal GovernmentCommissioner for

Culture and the Media

Information concerning the work ofthe Federal Government

Commissioner for Culture and theMedia in the fields of arts, culture

2002

111




and media

BPA Press and InformationOffice of the FederalGovernment

PR work 2002

BPA Press and InformationOffice of the FederalGovernment

Press work / press service 2003

112



Annex 1b) Services yet to be made available online by the end of theBundOnline initiative – planning as per 12 November 2003 6


BK Federal Chancellery Communication of questions fromthe Bundestag

2004

BK Federal Chancellery Preparation of political andregulatory decisions

2004

AA Federal Foreign Office Legal and consular portal 2004BMI Federal Commissioner for the

Files of the State SecurityService of the former GDR

Processing information requests by

scientists and the media

2004

BMI Federal Commissioner for theFiles of the State SecurityService of the former GDR

Processing information requests bypublic and non-public institutions

2005

BMI Federal Academy of Public Administration

Online learning (eLearning) forgovernment employees

2004

BMI Federal Office for theRecognition of ForeignRefugees

Providing a technical informationportal for research: ASYLIS-Web/InfoLogistik

2004

BMI Federal Agency forCartography and Geodesy Information system for historicaltown and city names 2004

BMI Federal Agency forCartography and Geodesy

Providing a central point of accessto Germany's geographical datainfrastructure: GeoPortal.Bund

2004

BMI Federal Office for InformationSecurity

Online procurement 2004


Warning and information service forfederal agencies, business andindustry as well as citizens (CERT-Bund warning and informationservice portal for federal agencies,business and citizens)

2003


Web shop for software and securityproducts

2004

BMI The Federal Data ProtectionCommissioner

Interaction with citizens andlobbyists for discussing newlegislation activities (with dataprotection reference)

2004

6 New and thus additional services may sometimes require time for implementation even beyond the year 2005.

113




BMI The Federal Data ProtectionCommissioner

Online applications and petitionsfrom citizens to the Federal DataProtection Commissioner

2004

BMI Federal Border Police Application for travel document inplace of a passport

2004

BMI Federal Border Police Receipt of citizens' information –online

2003

BMI Federal Institute forPopulation Research

Information and publications ontopical population research issues

by the Federal Institute forPopulation Research

2003

BMI Federal Institute of SportsScience

Virtual library for sports science 2005

BMI German Federal Office ofInvestigation

Training and further training for staffof the German Federal Office ofInvestigation

2004


Participation of the general public inthe preparation of legislationprojects and political decisions

2004


Subsidy and promotionprogrammes of the FederalGovernment

2005


Applications for allowance in casesof sickness, disablement, births anddeaths

2005


Providing information literature 2005

BMI Federal Office of

Administration

Crisis management system with

interactive map (deNIS II)

2003

BMI Federal Agency for CivicEducation

Granting allowances for civiceducation events and programmes

2004

BMI Federal Statistical Office STANET – statistical intranet for theexchange of programs, data anddocuments between federal andfederal-state governments

2004

BMI Federal Statistical Office w3stat – online compilation ofcentral statistics

2004

114




BMI Federal Agency for TechnicalRelief

Platform for the exchange ofinformation for honorary helpersand professional staff of the Federal Agency for Technical Relief

2004

BMI Federal Agency for TechnicalRelief

Tele-co-operation system forhonorary helpers / citizens

2005

BMJ Federal Finance Court Electronic legal transactions 2004BMJ Federal Court of Justice Electronic legal transactions in

penal cases2005

BMJ Federal Administrative Court Electronic legal transactions 2004BMJ German Patent Office DEPATISconnect 2003

BMJ German Patent Office DPMApublikationen (publications bythe German Patent Office)

2004

BMJ German Patent Office Communication with applicants forindustrial property rights andrepresentatives

2004

BMJ German Patent Office Online registrations in the industrialproperty areas of utility models and

brands

2004

BMJ Public Prosecutor General Information from the Central Tradeand Industry Register

2003

BMJ Public Prosecutor General Co-operation with public agenciesin conjunction with the use of theCentral Trade and Industry Register

2003

BMF Federal Finance Office Receipt of value-added tax returnsof German businesses concerningsupplies and services within theEuropean Union with relevance forvalue-added tax purposes

2003

BMF Federal Finance Office Application for refund and paymentof as well as exemption from taxes – LIFE/KUSE

2004

BMF Federal Finance Office Application for refund and paymentof as well as exemption from taxes – UstV/Verus

2004

BMF Federal Finance Office Personnel management services(allowances, travel costs, etc.)

2005

BMF Federal Finance Office Qualified confirmation of Europeanvalue-added tax identificationnumbers

2004

115




BMF Federal Finance Office Assigning German value-added taxidentification numbers

2004

BMF Federal Finance Office Central cash management for theFederal Government

2004


Online service of statements andmonitoring payments

2004

BMF Federal Financial

Supervisory Authority

Online transmission and processing

of complaints

2004


Recruitment for the FederalFinancial Supervisory Authority

2004

BMF Federal Academy of Finance Online management of training andfurther training offerings

2005

BMF Federal Ministry of Finance Business process management 2005

BMF Federal Spirits Monopoly Administration

Alcohol purchase orders 2004

BMF Federal Property Administration Management of federal forests 2004

BMF Federal Securities Administration

Issuing and selling coins 2004


Banking / information serviceswithin the framework ofendorsement control / operatingfunds

2004


Guarantee reporting 2004

BMF Federal Securities

Administration

Opening of accounts 2005


Note loans 2004


Interactive processing andtransmission of forms

2005


Interactive knowledge management 2005


Taxes on consumption online – ADLER procedure

2005


Exemption, refunding and re-collection of customs duties andimport turnover tax / ATLAS

2004

116





Central Authority for the Protectionof Industrial Property online

2005


Customs procedures with economicrelevance – active upgrading,conversion

2004

BMWA Federal Office of Economicsand Export Control

Export control – applicationprocedure for informationconcerning the list of goods (AzG)

2004

BMWA Federal Office of Economicsand Export Control

Monitoring documents online –import permit application procedure

2003

BMWA Federal Employment Agency Consultancy online – job and careerconsulting; labour marketconsultancy for employers

2004

BMWA Federal Employment Agency Granting consent to the residencepermit

2004

BMWA Federal Employment Agency Providing funds 2004BMWA Federal Employment Agency Public eProcurement (PEP) –

procurement of goods and services,including supplier management andmaterial management

2004

BMWA Federal Employment Agency Virtual labour market 2003BMWA Federal Employment Agency Virtual further training market 2005BMWA Federal Institute for

Occupational Safety andHealth

Occupational safety library serviceonline

2005

BMWA Federal Institute forOccupational Safety and

Health

Information centre – informationand advice concerning occupational

safety and health issues

2004

BMWA Federal Institute forGeosciences and NaturalResources

eShop – distribution of digitalproducts (geographic data andmaps)

2004

BMWA Federal Institute forGeosciences and NaturalResources

eTendering – procurement of goodsand services

2003

BMWA Federal Institute for MaterialsResearch and Testing

Research projects with externalfunding

2005

BMWA Federal Institute for MaterialsResearch and Testing Application procedures for advisoryopinions, analyses and licenses 2004

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BMWA Federal Institute for MaterialsResearch and Testing

eTendering – procurement of goodsand services

2004

BMWA Federal Labour Court Electronic legal transactions 2004BMWA German Federal Cartel Office Electronic legal transactions 2004BMWA Federal Ministry of

Economics and LabourSubsidy programmes (grants,guarantees)

2004

BMWA Federal Ministry of

Economics and Labour

Promotion and subsidy

programmes within the frameworkof the EU's EQUAL initiative

2004


Preparation of political andregulatory decisions

2003

BMWA National Metrology Institute Providing technical and specialistinformation according to theCalibration Act

2003

BMWA National Metrology Institute Ex-Info – providing technical andspecialist information andperforming inspection andevaluation work related to

explosion-protected equipment

2004

BMWA National Metrology Institute Metrological services online –application procedures for testing,approval, accreditation ofequipment, laboratories andprocesses

2005

BMWA National Metrology Institute Forum for medium-sizedbusinesses – information andconsultancy for small and medium-sized businesses regarding theservices offered by the NationalMetrology Institute

2004

BMWA Regulatory Authority forTelecommunications andPosts

Applications for (0)9009er value-added service numbers for"premium-rate" services which areaccessed via dialer programs

2003


Electronic signatures – read accessto the directory services accordingto the Act on Digital Signature

2003

BMWA Regulatory Authority forTelecommunications and

Posts

EMF KartDB – public offering ofinformation on installed radio

equipment from the cartographicEMF and site database

2003

118





Assignment of frequencies –application procedure for theassignment of frequencies pursuantto the Telecommunications Act

2004


Administration of value-addedservice numbers – applicationprocedure for the assignment ofvalue-added service numbers

2005

BMWA Regulatory Authority for

Telecommunications andPosts

Postal license – application

procedure for the granting oflicenses for postal servicespursuant to the Postal Law

2004


Arbitration – application procedurefor voluntary arbitration in cases ofviolation of the TelecommunicationsCustomer Protection Ordinance(TKV)

2005

BMWA Regulatory Authority forTelecommunications and

Posts

Problem handling – applicationprocedure for complaint reporting

2005

BMVEL Federal Biological ResearchCentre for Agriculture andForestry

Application within the framework ofthe declaration procedure / testingof plant protection equipment

2004


Early warning system for planthealth

2005


National and internationalregulations related to plant health

2005

BMVEL Federal Office for Consumer

Protection and Food Safety

Official food and veterinarian

supervision as well as foodmonitoring

2005

BMVEL Federal Office for ConsumerProtection and Food Safety

Applications within the framework ofthe approval procedure for plantprotection products

2005


Reporting procedure for dieteticfoodstuffs

2005


Information system for consumerprotection and food safety FISVL

2004

119





Online updating and developmentof key word catalogues for officialfood monitoring and consumerprotection

2004


Veterinarian drug registration andmonitoring

2005


Co-operation between publicagencies within the framework of

the registration procedure for plantprotection products

2005

BMVEL Federal Office for Agricultureand Food

Sales promotion fund 2008


Application for licenses as well asimport and export licenses - LEA

2007


Application for the granting ofallowances and for private storageof various commodities

2006

BMVEL Federal Research Centre forFisheries

Gathering and processing ofeconomic data related to fisheries

2005

BMVEL Federal Institute for Risk Assessment

Reporting of substances / productspursuant to section 16e of theChemical Substances Act

n/a

BMVEL Federal Ministry of ConsumerProtection, Food and Agriculture

Emergency food supply ENV 2004

BMVEL Federal Ministry of Consumer

Protection, Food and Agriculture

Consumer protection compass 2004


Providing variety information indescriptive variety lists

2004


Electronic varieties file 2005


Variety protection application andvariety protection licenseapplication

2005

BMVg Federal Ministry of Defence Providing all the offerings of theFederal Office of Languages withinthe scope of the Berlin-Bonn

2004

120




Information Network IVBB

BMVg Federal Ministry of Defence Integration of business, trade andindustry

2005

BMVg Federal Ministry of Defence Information and communicationsrelated to recruiting issues(conscripts / employers)

2004

BMVg Federal Ministry of Defence Recruitment 2003

BMFSFJ Federal Office of CivilianService

Application for recognition asconscientious objector

2004


Online enrolment for civicseducation programmes forconscientious objectors

2004


Sub-aspects of the recognition andmanagement of jobs forconscientious objectors

2004


Sub-aspects of the conscription ofand advice and support for

conscientious objectors

2004

BMFSFJ Federal Ministry for Family Affairs, Senior Citizens,Women and Youth

Promotion of and subsidies forresearch projects

2005


Promotion and support ofprogrammes and institution

2005


Preparation of and advice forpolitical decisions

2005


Co-operation with the lower-levelarea

2005

BMFSFJ Federal Review Board forMedia Harmful to YoungPersons

Application for registration ofpublications and media as harmfulto young persons

2004

BMGS Federal Institute for Drugsand Medical Devices

Submission procedures for parts ofdrug applications (registration, re-registration, renewal, changereports)

2004

BMGS Federal Institute for Drugs

and Medical Devices

Providing information concerning

the Federal Institute for Drugs andMedical Devices and its

2004

121




responsibilities (using the CMS)

BMGS Federal Institute for Drugsand Medical Devices

Reporting procedures for drugmonitoring (undesired effects ofdrugs)

2004

BMGS Federal Ministry of Health Administration of subsidy funds atthe Federal Ministry of Health (profiBMGS)

2005

BMGS Federal Ministry of Health Information and provision ofstatistics

2003

BMGS Federal Ministry of Health Preparation of political andregulatory decisions (electronic file("eGesetz" (eLaw) and co-ordination online)

2005

BMGS Federal Social Court Receipt and transmission ofelectronic documents inproceedings at the Federal SocialCourt (ERV)

2005

BMGS Federal Social Court Online mailing of decisions by theFederal Social Courts tosubscribers and individualcustomers against payment of fees

2005

BMGS Federal Insurance Office Application procedure for maternitybenefits for women who are notinsured with the statutory healthinsurance

2004

BMGS Federal Insurance Institutefor Salaried Employees

Application for informationconcerning the amount of refunds of

insurance contributions

2004


Applications for an overview ofcontributions actually paid into thepension insurance for self-employed and voluntarypolicyholders

2004


Application procedure and issuanceof statements and notices related tothe calculation and payment ofpensions

2004

122





Application procedure and issuanceof statements and notices related torehabilitation measures

2004


Application procedure for thecashless payment of contributionsby self-employed and voluntarypolicy-holders

2004

BMGS Federal Insurance Institute

for Salaried Employees

Application procedure for insurance

account clarification in order tocomplete the pension insuranceaccount stored

2004


Advice for customers of the pensioninsurance scheme related to allservices of the statutory pensioninsurance scheme via an onlinesystem

2005


Co-operation with main customsoffices in enforcement applications

in order to collect compulsorycontributions to the pension schemevia electronic legal communications

2004


Co-operation with family courts viaelectronic legal communications inorder to calculate pension rightsadjustment claims

2004

BMGS Paul-Ehrlich-Institut – Federal Agency for Sera and

Vaccines

Application procedures for theregistration of drugs and devices /

batch analyses / registrationupdating

2005

BMGS Paul-Ehrlich-Institut – Federal Agency for Sera andVaccines

Electronic reporting procedures forundesired effects of drugs in thefield of drug safety (humanOne)

2003


Providing information on the Paul-Ehrlich-Institut and itsresponsibilities by introducing anFAQ section (using the CMS)

2004

123





Co-operation for the electronicexchange of documents within theEU and with EMEA states within theframework of the Europeanregistration procedure (drugs /devices)

2004

BMGS Robert Koch Institute Providing research possibilities inonline databases on health anddisease issues

2003

BMGS Robert Koch Institute Providing information concerningthe Robert Koch Institute and itsresponsibilities (using the CMS)

2004

BMGS Robert Koch Institute Reporting system in conjunctionwith the Infection Protection Act(exchange of data with the publichealth service)

2005

BMVBW Federal Office for Buildingand Regional Planning

e-Bau (eBuilding) – electronicplanning, building and supervising

2006

BMVBW Federal Office for Building

and Regional Planning

e-Selbstverlag (eAuthor&Publisher) 2005

BMVBW Federal Office for GoodsTransport

Refunding of motorway toll 2005


Transmission of applications forinstallation on board

2005


Transmission of applications for flagcertificates

2005


Transmission of applications fortesting and inspection on board

2005


Transmission of applications forpleasure craft

2005


Transmission of applications fortemporary flagging out

2005


Sale of maritime and hydrographicproducts

2005

BMVBW Federal Railway Property

Administration

Payment, maintenance, family

assistance (BVF) online

2005

124




BMVBW Federal Ministry of Transport,Building and Housing

Online road data for the toll system 2004

BMVBW German Federal Bureau of Aircraft AccidentsInvestigation

Online provision of a database onaircraft accidents / problems forindividual evaluation

2005


NinJo weather information system 2005

BMVBW Federal Railway Office Recognition of experts (INZERT) 2004

BMVBW Federal Railway Office Application procedure for designapprovals

2004

BMVBW Federal Railway Office Application procedure for theapproval of facilities and equipment,vehicles and components (INTAS-INZERT)

2004

BMVBW Federal Railway Office Cost statements in the "customerorder" process

2004

BMVBW Federal Railway Office Accident handling 2004

BMVBW Federal Railway Office Subsidy and promotionprogrammes (ProInvest)

2005

BMVBW Federal Motor Transport Authority

Central traffic and motor vehicleregisters

2004

BMVBW Federal Motor Transport Authority

Distribution of publications /statistics against payment

2004

BMVBW Krankenversorgung derBundesbahnbeamten (KVB)(Health Insurance Companyfor Permanent Civil Servantsat the Federal Rail)

Refunding of costs within theframework of the health and long-term care insurance scheme forpermanent civil servants

2005

BMVBW Federal Aviation Office Granting of licenses for aviationpersonnel

2005

BMVBW Federal Aviation Office Granting of licenses for aircraftinspectors

2005

BMVBW Federal Aviation Office Aircraft registration 2004

BMVBW Waterway and Shipping Administration

Application for an officialregistration plate for small vessels

2004

BMVBW Waterway and Shipping

Administration

Applications for approval of ship

diesel engines

2004

125





Applications for ship inspection andship calibration

2004


Processing contraventions oninland waterways – OWi

2005


Shipping fees online 2005


Waterways GeoInformationSystem – WaGIS online

2004


Central reporting system forhazardous goods on the seas –ZMGS

2004

BMU Federal Agency for NatureConservation

Online application for import andexport licenses for protected plantand animal species pursuant to theConvention on International Tradein Endangered Species of Wild

Fauna and Flora (CITES)

2004

BMU Federal Ministry for theEnvironment, NatureConservation and NuclearSafety / BMU area ofcompetence

Research and consultancy demandwithin the framework of thecompetence of the Federal Ministryfor the Environment, NatureConservation and Nuclear Safety(ministerial research)

2005

BMU Federal Ministry for theEnvironment, NatureConservation and NuclearSafety

Preparing political and regulatorydecisions, such as proposedlegislation, ordinances, officialadministrative agreements

2004

BMU Federal Ministry for theEnvironment, NatureConservation and NuclearSafety / BMU area ofcompetence

Grants and subsidies for testing anddevelopment projects in the field ofnature and landscape conservation

2004

BMBF Federal Ministry of Educationand Research

Information for the early co-ordination of research activitieswithin the Federal Administration

2004

BMBF Federal Ministry of Educationand Research

profi – project subsidy informationsystem for the granting of project-

related subsidies

2005

126




BMZ Federal Ministry forEconomic Cooperation andDevelopment

Information from the FederalMinistry for Economic Cooperationand Development for stakeholdersof German development co-operation in Germany and abroadon the extranet

2004


Arranging expert services for fieldorganizations of the FederalMinistry for Economic Cooperation

and Development on the extranetwith specification of requirementcriteria and preferred profiles

2003


Web-based storage mediumexchange procedure for thetransmission of fund appropriationdata of recipients of grants andsubsidies

2004

BKM Federal Archives Provision of an acquisition tool forelectronic submission lists

2003

BKM Federal Institute for Cultureand History of Germans inEastern Europe

Preparation of papers andcomments (for the FederalGovernment Commissioner forCulture and the Media)

2005

BKM Federal Institute for Cultureand History of Germans inEastern Europe

Science co-ordination (scientificinformation pool)

2004

BKM Die Deutsche Bibliothek (TheGerman Library)

User assistance via a virtual helpcounter

2005

BKM Die Deutsche Bibliothek (TheGerman Library)

Acquisition, editing and provision ofbibliographic information, dataservices and publications

2005

BKM Federal GovernmentCommissioner for Cultureand the Media

Promotion of and subsidies forinstitutions, events or programmeswith relevance for the nation as awhole

2005

BPA Press and Information Officeof the Federal Government

Media evaluation 2004

127

BundOnLine 2005 Implem Report 2003

Documents

Transcript of BundOnLine 2005 Implem Report 2003