Building the Digital Capability of Libraries

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Transcript of Building the Digital Capability of Libraries

Building the Digital Capabilityof Libraries

Adam Micklethwaite, Director of Business and InnovationCILIP ILG MmIT conference, 5 August 2016@TinderFdn@ajm_digital

Tackling digital exclusion

The strategic importance of libraries

Building the digital capability of libraries: the opportunity and solutions

Three things

We help the most vulnerable in society engage with technology and use it to improve their livesThrough a combination of face-to-face support and easy to use digital learningUse digital to drive positive outcomes in employment/skills, health/wellbeing, literacy/numeracyAlmost 2 million people helped since 2010, target to help a further 2 million by 2020About Tinder Foundation

12.6 million people without basic digital skillsIpsos MORI for Go ON UK, 2015Of which almost 6 million have never been onlineONS, Statistical Bulletin: Internet Users, 201560% have no qualifications57% are aged 65+49% are disabledGo ON UK, Basic Digital Skills UK Report, 2015OxIS, Culture of the Internet, 201382% motivation17% skills21% cost of accessOfcom, Communications Market Report, 2015; Media Use and Attitudes, 201486% of households have internet connected at homeOfcom, Adults Media Use and Attitudes, 201523% of under-45s carry out 10 or less activities online

Digital exclusionProxy for social exclusion23% of population wont achieve channel shift

Economic benefits

Headline benefit of almost 10 per 1 investedOnline families save 350 per yearPeople with digital skills earn 3%-10% more than those without

Tackling digital exclusion




Friendly and person-centred

Digital inclusion works when it is.

Strategic importance of libraries (1)

Libraries are

National and hyper-local

Equipped with WiFi

Wide reach (not just the elderly)

Increasing referrals (eg. jobseekers)

Local authority




AccessChannel shiftCommunity cohesionAccess points to public servicesHard to reach groupsBrilliant vehicles for digital inclusion

Strategic importance of libraries (2)

857 use Learn My Way

2,900 of 5,000 in network

300k in 486 libraries

22k people, 79k courses

Libraries are already a critical part of thenetwork

Library Digital Inclusion Fund

October 2015-April 2016

16 library services funded across England, delivered in over 200 branches

Over 1,600 people supported to gain basic digital skills o/w over 800 gained digital health literacy

Reached vulnerable people

Different models tested: partnership, tablet lending, mobile classroom

Library Digital Inclusion Fund - findings

Learners improved their digital skills and confidence

Libraries increased local awareness of their services

87% of Library Services will continue using Learn My Way, 62% to capture data on digital skills

94% formed at least one new partnership, 73% thought the project helped them raise awareness of their work with local authorities

Staff have become digitally engaged and some Library Services are continuing to deliver digital inclusion

LDI Fund - feedback from librariesDoncaster Libraries

The UK online centres network provides support and a framework for us to deliver one to one IT help sessions to people who really need a helping hand in getting onlineBarnet Libraries

Being part of the UK online centres network has helped us to develop new ways of supporting Digital Inclusion in our local communitiesDerbyshire Libraries

Learn My Way helps us to focus on a clearly identified local need to help people in Derbyshire to develop their basic online skills

The opportunity for librariesLibraries ideally positioned to play a significant national role in tackling digital and social exclusion and the 63 billion digital skills gap

Mobile is essential in delivering outreach and engaging older and vulnerable people

Potential channel shift savings: 493 pp/pa, if similar levels of activity across all 151 library services in England = 7.5m

Libraries are not demonstrating their impact to commissioners as strongly as they could better data collection would help

Use digital inclusion tools

Secure training and resources

Better data collection

Build sustainable capacity

Building digital capability (1)

Eg. Learn My Way v4

Building confidence/skills

Demonstrating impact to LAs

Digital Champions: cascade

Building digital capability (2)

Building digital capability (3)

Encouraging more Library Online Centres and use of #digilibraries

Support to make the most of Learn My Way v4

Promotion of training/resources and Digital Champion training

Sharing case studies of successful models of digital inclusion, data and impact, and interaction with local authorities

Working with national partners: SCL, CILIP, Libraries Taskforce

Next steps

Libraries can championdigital inclusion!

More brilliant examples at: