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Building the Best Darn TA Team on the Planet

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Speaker: Jim D’Amico Director of Talent Acquisitions Spectrum Health

Moderator: Kate Everson

Associate Editor Workforce magazine

Building the Best Darn TA Team on the Planet

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Kate  Everson  Associate  Editors  Workforce  magazine  

Building  the  Best  Darn  TA  Team  on  the  Planet  

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Jim  D’Amico      Director  of  Talent  Acquisi@on  Spectrum  Health  

Building  the  Best  Darn  TA  Team  on  the  Planet  

Spectrum Health’s TA Journey

Jim D’Amico Director, System Talent Acquisition Spectrum Health

12

Who We Are

Jim D’Amico ■  Over 20 years of TA and HR experience ■  3rd party, in house, global

Spectrum Health ■  Integrated Health System ■  12 Hospitals ■  170 Ambulatory Centers ■  Priority Insurance ■  +22,000 employees

13

Our Foundation

■  Highly transactional ■  Always say yes ■  Narrowly focused thinking ■  Metrics were not aligned ■  Focused more on Acquisition than Talent ■  Good, but not great

14

The Challenge

■  Create a value added TA organization ■  True attraction and assessment ■  Function at consultant to business ■  Active in Human Capital Planning, Retention,

Mobility, and Data Analytics ■  Communicate and implement change quickly

15

Utilize Kaizen

■  Involve a enough/right stake holders to be effective ■  Current TA ■  Allied HR ■  Customers ■  Fresh eyes

■  Honestly map current state ■  Create realistic future state

16

Future State

■  Start with the end in mind ■  Determine what is MOST important ■  What will success look like? ■  For your organization ■  For your team

■  Be prepared for multiple correct solutions

17

Our Transformation

■  Reorganize based on two criteria ■  Barrier to entry of role ■  Level of Recruiter intervention required

■  Three lanes ■  Team approach ■  MDI ■  Change Management ■  Completed in less than 60 days

18

By the numbers

■  Reduction in time to fill across all lanes by 10% ■  Added 21,000 days of labor to System

■  HM satisfaction raised to 94% ■  Turndowns reduced from double digits

to low single digits monthly

Named ERE’s Large TA Department of the Year

19

Next Phase Line

■  Layer effort over efficiency ■  Huge missed opportunity ■  Differentiated workforce model ■  Critical/Strategic ■  Tier 1 support ■  Tier 2 support

20

Looking Forward

■  Maintain attitude of paid consulting firm ■  Metrics war room ■  Nimble ■  Provide forward looking market analytics

21

Thank You!

Jim D’Amico

jim.damico@spectrumhealth.org

616.391.1372

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