Building Software Where the Music Died

World®’16

BuildingSoftwareWheretheMusicDiedTracyAnderson,DirectorofEngineering,TeamQuestCorporationTomO’Connor,SeniorPrincipal- CustomerSuccessManager,CATechnologies

AMX43S:BuildingSoftwareWheretheMusicDied

AGILEMANAGEMENT

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Abstract

Inthissession,you'lllearnhowatwenty-five-year-oldITServiceManagementsoftwarecompanytransformeditsITorganizationthroughtheimplementationofCAAgileCentral(formerlyRally)andamoreeffectiveagileadoptionwithCAAgilityServices.DirectorofEngineeringTracyAndersonwillexplainhowthecompanymovedfromhavingever-changingrequirements,withsix-monthdevelopmentandtestingcycles,todeliveringhigh-qualityproductfeaturesinaslittleasthreemonths;TomO’Connor,PrincipalAgileConsultant,willexplainthetraining,coachingandimplementationofCAAgileCentralthatledtothesuccessfulagiletransformation.Learnaboutsomeofthekeyinitiativesthattheagileadoptionhelpeddrive,suchascontinuousbuildandautomatedtesting,andhowthecompanyovercamemanychallengestobuildbettersoftwarewherethemusicdied.

TracyAnderson

TomO’Connor

TeamQuestCATechnologies


Agenda

INTRODUCTIONS

TEAMQUESTOVERVIEW- TRACY

CLOSING

OURCHALLENGES- TRACY

AGILETRANSFORMATION- TOM

OURTRANSITIONTOSAFE - TRACY

1

2

3

4

5

6


WhoWeAre:

§ Bullet1,Calibriregular24pt– Sub-bullet,Calibriregular20pt

§ Sub-sub-Bullet,Calibriregular18pt– Sub-sub-subBullet,Calibriregular16pt

§ Sub-sub-sub-subBullet,Calibriregular14pt

WeArePassionateAboutMakingITBetter

§ Independentsolutionsproviderestablishedin1991

§ HQinU.S.,officesinCanada,Germany,Sweden,UK,HongKong

§ Trustedbymission-criticalITorganizationsaroundtheworld

§ WehelpITcontrolcosts,avoidrisks,andcommunicatevalue


WhoWeServe:OrganizationsDrivingEfficientITForCompetitiveBusinessAdvantage


HowWeServe:WeHelpYoutoReachtheHighestLevelofITServiceOptimizationMaturityThatMakesSenseforYourOrganization

Performance Management Capacity Management Business Value Dashboards


OurChallengesBeforeSAFe


SoftwareDevelopmentChallenges

§ BuildProcess– Onepersonknewthebuildprocess(BobtheBuilder)– Nightlymanualbuildson7platforms– Brokenbuildswereaddressedthenextmorning– NoCIpipeline

§ Code– Nostaticordynamiccodeanalysis– Ineffectivecodereviews– Overwhelmingtechnicaldebt



§ Failedagiledevelopmentteams– Teamsweredispersedthroughoutthebuilding– Cubecaves5.5feethigh– Nopointingorvelocity– Noretrospectivesorcontinuousimprovement– Teamswerecontrolled,notself-driven– Engineeringmanagerswereproductowners– NoALMtoolfortrackingorreporting



§ UnitTests– 3%unittestcoverage– Noformalstrategy

§ Quality– 6monthQCtail– Noautomation– Engineersworkingdefectsforcodethey

wrote5monthsago

NoAutomation

because…

TooBusy

because…



§ Scope– Dateswereadjusted,notscope(excepttogoup)– Requirementschangedrightuptorelease

§ The“Bottleneck”– Centralizeddecisions(bigandsmall)– Constantreworkduetolatedecisions– Hurryupandwait



§ Products– Littlearchitecturaldirection– Disparateuserexperience– Oneyeartogetfeaturestocustomers– Builditherementality– Lackingscalability– Desperateneedofarchitecturalrefresh


ReleaseManagementOverlappingReleases– EachTakingaYear

2013 2015Q3 Q4Q12014

Q2 Q3 Q4Q12015

Feature DevelopmentAug 1

Feature DevelopmentFeb 1

QC TurnoverMar 1

GA ReleaseAug 1

QC TurnoverSep 1

GA ReleaseFeb 1

Aug 1 - Aug 1 2014 August Release

Feb 1 - Feb 1 2015 February Release


ReleaseManagement

§ Issues– Toomuchcontent– Toomanydependencies– Overlapofreleases– Seldommetreleasedates– Featuresslowtomarket– Novisibilityonlatefeatures– Risksnotidentifiedupfront– Hardtotest


AgileHistoryTwoFailedAttempts

§ AdoptedAgilein2007– FAILED– NoC-levelbuy-in– TrackedfeaturesandStoriesinWiki– Directordidnotbelieveinpointing,

trackingvelocity,planningevents,etc

§ PurchasedRallyin2013– PushedtoadheremorestrictlytoAgile– FAILED– AgainnoC-levelbuy-in– Rallyallowedustotrackfeatures,stories,defects,etc andallowedus

toprovidedetailedreportswhichsupportedthecauseinthelongrun


JourneytoanAgileTransformation

§ February2013– ImplementingtheAgileTeamandRallyToolTraining– CostofContextSwitchingAcrossOrganization– StrategyandExecutionAlignmentChallenge– AgileProgramandPortfolioManagementIntro

§ December2014- June2015– OrganizationalDiscovery(Assessment)– LeadingSAFe– AgileCoaching– TeamTune-Ups– PIPlanning(Release)PreparationandExecution


KeyChallengesIdentifiedfromAssessment

§ DeviationfromScrum§ Releasecyclestoolong§ Userstoriestoolargeforiteration§ Userstoriesnotfullydefinedor

understood§ Sharingofpeopleacrossteams§ Teamsnotpredictable§ Teamsnotsizingstories§ Changingprioritiesinmiddleof

iteration

§ Notmeetingcommitmentseachiteration

§ Qualitychallengesresultingincustomerissues

§ NotenoughQA(8Dev to½QAexample)

§ ProductOwnerroleconfusion§ IneffectiveScrumceremonies– going

throughthemotions


TeamQuest OrganizationAgilitySurveyChart

December 2014

0%

25%

50%

75%

100%StrategyandAlignment

Predictability

Productivity

Responsiveness

Quality

DevelopmentPractices/Infrastructure

*OrganizationAgilitySurveydetailcapturedinotherdocument


CAAgileAssessmentImplement“GetWellPlan”SAFe Training&Coaching

1st PIPlanningEvent

CoachingtoProductivityandPredictability


Discover&Learn Launch&Stabilize Accelerate&Align Advance&Expand

Understandyourcurrentstateofagilitytodetermineyourpotentialtransformationpath.

Getdeliverygroupsupandrunningtoaconsistentstateandcadencetofrequentlydelivervalueandquality.

Improvetheeffectivenessofdeliverygroupsacrosseachvaluestream,developcommunitiesacrosstheorganizationandalignwiththebusinessthroughstrategyandportfoliosteering.

Movetowardacultureoflearning,self-organizationandcontinuousimprovementasthefutureoperatingmodelforthebusiness.

CAConsultingApproach&OrganizationalDiscoveryOurGOAListoprovideyouwiththeshortestpathtoself-reliantagility

Organizational Discovery

DISCOVER&LEARN• Organizationaldiscovery(jointprocess)• Chartertransformationleadershipteam• Programdesignworkshop• Leadershipteamsetsthevision

LAUNCH&STABILIZE• Developcapabilityandexpertise• Deliverygroupslearnbydoing:

ProgramLaunches• Useprovenagileapproachandplatformtomanage

thechange,visualizeWiP

ACCELERATE&ALIGN• Acceleratetheadoption;addingprograms• Advancedmetricsandreporting• Engrainagilityintoculture• Continuallyidentifyandremovebottlenecksto

improvement

ADVANCE&EXPAND• Kaizenandcontinuousimprovement• Agilityinadjacentdepartmentsalongvaluestream• Nextstepinbusinessagility...


OrganizationalDiscovery– Process&Goals


LeapofFaith- 2015Whydiditworkthistime?

§ NewCEO,CTO,DirectorofEngineering– C-levelbuy-in!!!!!(WehadammofromRally)

§ RallyAgileAssessment(OrganizationalDiscovery)– TomO’Connor– AgileConsultant(brutallyhonest)– AssessmentResults– GetWellPlan– SAFe Workshop,AgileCoaching– AgileChampions– ReleasePlanningExecution

§ 1st Event(Tom+3additionalfromRally)§ 2nd Event(Tom)

WhereWeAre

WhereWeWantToBe


SAFe (ScaledAgileFramework)CoreValues• Alignment• Built-inQuality• Transparency• ProgramExecution

NewRoles• RTE• ProductOwners• ScrumMasters• ChiefArchitect• UX/UILead


AgileTeams

§ Goals:– Self-Driven,Autonomous– Decentralizedecision-making– Teamscommittoandmanagework– LimitWIP,reducebatchsizes,managequeuelengths– Buildincrementallywithfast,integratedlearningcycles– Unlockintrinsicmotivationofknowledgeworkers– Continuousimprovementthroughretrospectives– KeepRallyupdated– sourceoftruth– Welettheteamsnamethemselvesasa

firststeptowardsautonomy


ModernWorkEnvironmentPromoteCollaborationandCommunication(watercoolereffect)

CubeCavesasfarastheeyecansee

OpenEnvironment


SoftwareEnvironment

SourceCode

PlatformsSupportDevelopmentStack

VersionControl

CodeAnalysis

AutomatedUnitTests

Build,Package,Deploy

AutomatedTests(Functional/Integration)

ComingSoon!


ContinuousIntegration

StaticCodeAnalysis

VersionControl SourceCodeAgileTeams

AutomatedUnitTests

CodeCoverageAnalysis3rd PartyLicense

Governance

PublishReportsRunAutomatedFunctionalTests

Provision/DeployTestEnvironment

BuildArtifacts

Compile/Build


TestAutomation§ Mission:

– Toimplementandactivelyadoptindustrybestpracticesforautomatedunittestingtoachievehigherqualityandfasterdeliveriesandtoenablereleaseondemandofallongoingproducts.

§ UnitTests– PHP,C++,C#,Java,JavaScript

– Startedwith<5%coverage

– Goal– 80%coveragenewproducts,60%legacyproductsinoneyear

– Improveefficiency,Increasequality,Enhancemaintainability,ControlWIP,Reduceriskforintricatechanges

§ UI/FunctionalTests– Seleniumdriverswrittenforallnewproducts

– Agileteamsautomatingmanualregressiontests


Runways

§ ArchitecturalRunway– IntentionalvsEmergentarchitecture

– EnablersonePIinadvance§ Exploration

§ Architecture

§ Infrastructure

– EpicstwoPIsinadvance

ArchitecturalRunway

Enabler

FeatureImplementednow…

…tosupportfuturefeatures

Feature

IntentionalArchitectureProvidesGuidance

ConsistentTechnology

EmergentDesignEvolvesIncrementally

PreserveOptionsLessSpecificFartherOut

ArchitecturalRunway

Low

High

Now

LevelofA

bstractio

n


Runways

§ UX/UIRunway– CentralizedUXgovernance

– DistributedUIexpertsoneachteam

– Justintimemockups


Flow

ProductOwner

ScrumMaster

EnterpriseArchitect

ProductManagement

Roadmap

Vision

ProgramBacklog

Stakeholders

UX/UITeam

Mockups

EarlyAdopters

Ideas

SolutionArchitect

ProductOwner

ScrumMaster

SolutionArchitect

ProductOwner

ScrumMaster

ProductOwner

ScrumMaster

SolutionArchitect

ChiefProductOwner

AgileTeam AgileTeam AgileTeam AgileTeam

Epics

Features

EnablersTeam

Backlog

Team

Backlog

Team

Backlog

Team

Backlog

SolutionArchitect


SuccessStories§ 7successfulplanningevents§ 10on-timereleasesinarow§ Implementedearlyadopterprogram§ Implementedhands-onlabtraining§ ArchitecturalandUXrunway§ Modernworkenvironmentwithco-location§ Employeeengagementthroughempowerment§ ContinuousIntegration

– Buildsperformedautomaticallyon6platformswitheverycommit

§ Featuresdeliveredtocustomerin3monthsorless(ReleaseonDemand)§ Deliveredabrandnewproducttomarketin9months§ Wecanidentifyat-riskfeaturesmonthsinadvanceandadapt


SuccessStories

Happier, more motivated employees

20 – 50% increase in productivity

30 – 75% faster timeto market

50%+ defect

reduction


ReleaseManagement10consecutiveon-timereleasesincluding3releaseondemand

2015 201720163Q 4Q 1Q 2Q 3Q 4Q

3rd Party DataJun29

Restful APIScale to 10K

Cost Optimization Dashboard

Azure Support

PureShare RebrandPlatform Support

OpenStack Validation

Vityl Advisor 2.1

Vityl AdvisorEarly Adopter

Vityl Advisor 2.0

BMC BCO Support

EfficiencyScoring

Analyzer Web Start


CAAgileCentral

§ ALMtoolforbeingsuccessfulwithSAFe andAgile– Soliddatagathering– Exceptionalreporting– RestfulAPI– HighlyextensiblewithSDK

§ MDO– RallyApps - Github– SuiteofRallyAppsbuildforMDOgroupwithinIntel– ConfiguredforSAFe– https://github.com/arring/MDO-RallyApps/wiki


PI-3Results


CapacityPlanning


ReleaseTracking


IterationTracking


TrainPerformance https://github.com/arring/MDO-RallyApps/wiki


DataIntegrity https://github.com/arring/MDO-RallyApps/wiki


ARTCommitMatrix https://github.com/arring/MDO-RallyApps/wiki


TeamReport https://github.com/arring/MDO-RallyApps/wiki


CumulativeFlowDiagrams https://github.com/arring/MDO-RallyApps/wiki


EpicCumulativeFlowDiagrams https://github.com/arring/MDO-RallyApps/wiki


Stewardship“theresponsibleoverseeingandprotectionofsomethingconsideredworthcaringforandpreserving”

FarmersareStewardsoftheLand

Land - DevelopmentPractices, Tools,SAFe– foundationeverythingdependson

Nature - High PerformingAgileTeams– turntheseedstocrop

Seeds - Features/Stories– whatgrowsinto arelease

Crop - Release/ProgramIncrement– whatweproduce

Irrigation- ProductRoadmap/Backlog Refinement– protectsagainstdroughtoffeatures

Insecticide- ReviewBoard,TestAutomation,ContinuousIntegration– protectagainst defects

Herbicide- ControlTechnicalDebt– chokingourproductivity

Tile -WIP,BatchSizes,Queue Lengths,Co-location– createtherightenvironment

Fertilizer- Continuous Improvement,Innovation,Training– increaseteamsyield

Harvest- ReleaseManagement/Deployment – releaseandreplant


TeamQuest– SurfBallroom– BuddyHollyMemorial


Questions?


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Thankyou.


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Building Software Where the Music Died

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