Building Resilience into Business as Usual with Knowledge ...
Transcript of Building Resilience into Business as Usual with Knowledge ...
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Neil Olonoff
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Examples of catastrophic knowledge collapse What (really) is COOP? Disaster versus “business as usual” Building resilience into “business as usual”
Combine Risk Management and KM
Knowledge Enabling of Processes
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1. All were avoidable. 2. All are examples of
catastrophic knowledge collapse.
Want proof?
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Actual telegram containing the observed
position of the iceberg that sank the Titanic.
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Documented example of O-ring
blowback on Space Shuttle
Booster Rocket
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Cover page of the President’s Daily
Brief, dated August 6,2001, entitled
Bin Ladin Determined to Strike in
US.
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Documents Show Early Worries About
Safety of Rig
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In each case, a knowledge gap resulted in a catastrophic cascade; a “knowledge collapse” How?
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Small gaps cascade to produce big impacts. These can be performance or knowledge gaps
For want of a nail the shoe was lost.For want of a shoe the horse was lost.For want of a horse the rider was lost.For want of a rider the battle was lost.For want of a battle the kingdom was lost.And all for the want of a horseshoe.
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“Process breakdown due to knowledge resource failure.”
Today, organizations “run on” knowledge
Knowledge is as essential as gas and oil in a car; food and water to an organism
In other words, the flow of knowledge is essential to operation; stopping the flow causes problems; if enough problems occur, processes break down.
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Complacency breeds neglect, and ..
Failure to ”detect weak signals”
Acceptance of faulty assumptions
Failure to implement risk management Disconnects between COOP and Business as
Usual
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Traditionally “disaster oriented.”
Views its role only in situations of catastrophe
Usually provides alternative sites and support Usually ignores “business as usual.”
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The difference between “business as usual” and a disaster is often a matter of degree in terms of the “number of processes impacted.”
© Neil Olonoff
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Decision and performance support systems that are integrated with knowledge and information sources
Combine KM & Risk Management Learn from Failure Comprehensive Who Knows What Where
resource Active, dynamic social networking systems
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Disasters teach more than successes. “Never let a good crisis go to waste.” Allow learning by exposing failure to the light
of day. Knowledge management can help by ..
Identifying “weak signals”
Institutionalizing adaptive habits
Building knowledge into critical processes
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Broad, William J. Taking Lessons From What Went Wrong. New York Times, July 19, 2010.
Carl, Joseph W. Lt Col USAF (Ret) and Freeman, George, Col, USAFR (Ret), Nonstationary Root Causes of Cobb’s Paradox, Defense Acquisition Review Journal, Vol 17. No. 55, Jul 2010, pp 337-
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1. User Involvement2. Executive Management Support3. Clear Statement of Requirements4. Proper Planning5. Realistic Expectations6. Smaller Project Milestones7. Competent Staff8. Ownership9. Clear Vision & Objectives10. Hardworking, Focused Staff
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In 1995, Martin Cobb worked for the Secretariat of the Treasury Board of Canada. He attended The Standish Group’s CHAOS University, where the year’s 10 most complex information technology (IT) projects are analyzed and discussed. The 10 most complex IT projects studied by The Standish Group in 1994 were all in trouble: eight were over schedule, on average by a factor of 1.6 and over budget by a factor of 1.9; the other two were cancelled and never delivered anything. That led Cobb to state his now famousparadox (Cobb, 1995): “We know why [programs] fail; we know how to prevent their failure—so why do they still fail?”