LESSON NO 2

1. Apply tactics for building relationships

2. Apply tactics for building smooth relationship

with other colleagues

3. Identify limitations of building relationships

In the perspective of a tourist or tour guide,

relationships are important because:

1. Our work is more enjoyable when we have

good relationships with those around us.

2. Good relationships provide us freedom.

3. Good relationships are necessary to develop

our careers. Source: http://www.mindtools.com/pages/article/good-relationships.htm

4. Good relationship is essential for people who

work closely together particularly in the

tourism industry.

5. The traveler’s (client’s) tour experience depend

on the good relationship of the people (tour

guide, driver, other industry practitioners) who

provide the tour.

Source: http://www.mindtools.com/pages/article/good-relationships.htm

1. TRUST

2.MUTUAL RESPECT

3.MINDFULLNESS

4.WELCOMING DIVERSITY

5.OPEN COMMUNICATION

The tourist guide must apply

their skills to everyone they

deal with, not reserve them

only for clients.

1. Introduce the driver at the very start of the

tour. Refer to him or her frequently. Praise his

fine driving skills at the day’s end.

2. The tour guide and the driver should eat meals

together. Eating meals together will also give

both of you a little respite from the client’s

attention.

3. Find time for the two of you to discuss the

upcoming activities, routes and responsibilities.

Do not throw in an unexpected event without

informing the driver first.

4. If the route is unfamiliar to you but new to the

driver, it is perfectly alright for you to give him

or her directions. Do it subtly, though, and not

in front of the microphone.

4. Be open to the driver’s suggestions.

5. In case of conflicts between you and the

driver, do not allow your clients to

become aware of this. As soon as you

return to the office discuss the matter

with him/her with your supervisor.

1. Introduce yourself to the head flight

attendant and to the attendants serving

the section where your group is seated.

2. Offer to help out in any way possible.

1. Treat all your tour

members or travelers

with equal time,

attention and dignity.

2. Give an accurate

and interesting

narration of the facts

and commit yourself

to learn more.

3. Make every effort to

be as objective and

diplomatic as

possible.

1. Warmly introduce the step-on guide by name.

2. Acknowledge the guide’s expertise and during his tour or speech pay attention like everyone else.

3. Stay with your group even though the step-on guide is in charge.

• These may include:

1. Your supervisor / manager

2. Travel agents

3. Visitor information personnel

4. Hotel employees

5. Restaurant employees

1. Always appear neat and clean, in proper uniform

and badge when applicable.

2. Maintain a business like and socially acceptable

demeanor

3. Never share a company’s trade secret or internal

problems with the clients or with employees of

another company.

4. Attempt to follow the itinerary and complete

everything on it on the best of your abilities.

5. Never solicit work for yourself or another company

through a company client.

• Relationships are built on TRUST.

• Nothing builds a brand more than

integrity.

• Connect with people, even if you are not

selling

• Develop a relationship with yourself.

Source: http://www.tourismandmore.com/tidbits/relationship-building/

• Relationships are built on trust

• Nothing builds a brand more than

integrity.

• Connect with people, even if you are not

selling.

• Develop a relationship with yourself.

Source: http://tourismandmore.com/tidbits/relationships-building/