Building maintaining healthy community - JWC 2015
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Transcript of Building maintaining healthy community - JWC 2015
Building and Maintaining a
Healthy Community
- Priyanka Nag
Who am I?
Technical Writer by profession
Open Source Evangelist by passion
- Completed my Masters in Computer Applications in 2014- Have worked as a full time PHP developer for a few months- Currently am a Technical Writer at Red Hat- Open Source evangelism and community management are things I do for passion.- I have been contributing to Mozilla for the last 4 years.
What is a Community?
Photo source - http://magazine.joomla.org
- Image of JoomlaDay Brazil celebration in early September
- Wikipedia's definition of community is - a social unit of any size that shares common values...
- Tell your story of how you started with the Mozilla community.
Technology does not better the world,
people do!
Photo source - http://magazine.joomla.org
What Are the Most Important
Elements of a Community?
Photo source - http://magazine.joomla.org
Belonging
A sense of belonging is what keeps people in communities.
- For a community to be successful, participants need to believe in it.
Open Communications
With an open community and publicly visible and accessible communication channels, anyone can join the community.
Open Tools
Anyone with an Internet connection and computer can contribute.
Community Manager
- Who is He (or She)?
A Community Manager's Responsibilities:
Enable People
A Community Manager's Responsibilities:
Trust is everything
A Community Manager's Responsibilities:
Avoid Ego, or Others Will AvoidYou
Scaling the Community
Building the right tools
Resolving community conflicts
Multiple Communication channels (based on need)
Community TODO List
Identify how we can divide our community into teams.Ensure that teams can communicate clearly and effectively.Define the scope of each teams, and help team members understand that scope.Encourage diversity and opportunity in the community.Produce a Code of Conduct.
One of the Biggest Issues in the Community -
Conflict
Quick Steps to Resolve a Conflict:
Calm and reassure
Get the facts
Discuss
Document
Reflect and maintain
Working with an Open Community
Good Open by default, real diversityBad Working with partnersUgly Not enough time, lack of commitment, meetingsSource - http://stormyscorner.com/2015/02/the-good-the-bad-and-the-ugly-of-why-i-dont-always-work-in-the-open.html
Mozilla Communities' Success Stories
Resources:
http://www.artofcommunityonline.org/
http://stormyscorner.com/2015/02/the-good-the-bad-and-the-ugly-of-why-i-dont-always-work-in-the-open.html
https://www.mozilla.org/en-US/contribute/studentambassadors/
https://reps.mozilla.org/
https://beta.webmaker.org/
https://teach.mozilla.org/events/
Thank you!