Module (04)

SITUATIONAL TEAMWORK

BEHAVIOR

Building High Performance Team

4.1 Holding Meeting Effectively

4.2 During Normal Operation Condition

4.3 During Emergency Condition

4.4 During Troubleshooting & Investigation

4.5 During Repair & Maintenance Activities

4.6 After Achieving Goals & Success

4.7 Working SMARTER not HARDER

4.8 Promote Team for Problem Solving

Module (04) Situational Teamwork Behavior

4.1 Holding Meeting Effectively

No Identifiable Goals or Agenda.

Lack of Commitment

Absence of Trust and Loyalty

No Interest and Contribution

Lack of Accountability (No Specific Items)

Physical Setting (Organized Place NOT achieved)

Why do meeting fail?

Meeting without Agenda = Waste Time

1. Let the Topic dictate the Length and Subject.

2. Be brief and to the point (Stick to your Agenda).

3. Hold a question-and-answer period.

4. Don't brush off Complaints.

5. Be ready to handle the “Problem"

Situations with observe.

6. If any thing specific, discuss it after

meeting with who concern.

7. End the Meeting on TIME!!!

Effective Meeting Techniques

4.2 During Normal Operation Condition

During Normal Operation we need Highly Communication Skills

between all Team Member :

Cooperative

Interested

Respect

Fast Reply

Supportive

Dynamic

Initiative

Pro-Active

Data is VALUE, and Knowledge is POWER

In undertaking the shift in duties from Normal Operating Assignments to

upset response tasks, a number of transitions in individual teaming

arrangements occur.

These transitions are characterized by the conduct of turnovers of

information on operating status and duties between staff on both working

and Standby Units.

These transitions mark the partial disassembly and down-sizing of teams

associated with non-upset units and the re-forming of larger teams for

response on upset units and must be conducted fairly rapidly to free

additional operating resources to assist with upset unit response in a

timely manner.

4.3 During Emergency Condition

During Emergency Condition we need

ONLY one Team Leader and all

Team members should be follow him.

During Emergency Condition we need

ONLY one Team Leader and all

Team members should be follow him.

Team members have a mix of levels of experience

Team members have a mix of skills

At least one person has strong management skills

Team take turns leading the Situation

Team makes clear assignments for each activities.

The supportive nature of a TEAM can help and save the

Employees and Equipments in the plant. Also, they can reduce

the risk, TEAMS work together to help returning employees

regain their confidence and prevent time-lost accidents.

4.4 During Troubleshooting & Investigation

Brainstorming :

Idea Generation

Issue Generation

Divergent Thinking

Open Format

Teamwork:

Working Team

Respect each others

Participants cannot leave alone

Leader hold the situation

The most important result from

Root Cause Failure Analysis

is the answer to:

“What can WE learn from this Situation?”

Majority of problems found will

relate to Processes and People

Don’t waste time looking for culprits, look for the

Causes and learn from them!

4.5 During Repair & Maintenance Activities:

Operation Maintenance

I use

I operate

I maintain

I repair

We maintain

TPM

Conventional

Operation

Maintenance

Productivity

Reliability

Availability

Down Time

Maintainability

Utilization

Optimization

We are Highly Qualified maintenance department delivers

quick responses to all plant services needs.

4.5 After achieving Goals & Success:

Setting goals means being accountable.

Because without accountability, our goals

flutter in the wind while no one is watching.

Instead of getting frustrated or discouraged,

monitoring our progress takes the

overwhelming feat of achieving our goals

and breaks it down into more manageable

chunks.

Chunks that we can consider and react to.

Chunks that allow us to see that progress

happens over time.

Celebrate Achieving Success:

Focusing on what went well, especially when trying to achieve long-

term goals, is what keeps us going. Knowing that progress has been

made — even if the progress can only be measured in baby steps —

provides motivation to remember that tomorrow is a new day and

new chance to make more progress.

Reflect on what could be Improved:

The truth is that sometimes achieving our goals is hard. Maybe there

are struggles or obstacles we did not envision. Road blocks,

challenges, and distractions are a reality when trying to achieve any

goal. BUT we should reflect our success to others as a TEAM.

4.7 Working Smarter not Harder

Smarter Harder

Work Hard + Work SMART

= Wealth and Success

Meaning of HARD Work

Hard Work involves commitment

Involvement and Sincerity.

Working honestly.

There is saying :

“The Harder you work, the Luckier you get”

Working SMART is working with a goal in mind, a goal that

is meaningful to you.

It also means knowing what points are of high priority and

what you can be flexible on, so you can focus on what’s

important.

Meaning of SMART Work

SMART work also refers to being Creative

and looking or other ways to get work done faster.

A hard work’s reputation is based on years of hard work and

meticulousness. He is trusted to be professional and competent.

A hard worker is happy to solve difficult problems he

encountered in course of his work

Hard Workers, usually are on their table Troubleshooting the

problems. They work for their own satisfaction rather than being

worrying about creating impression on bosses.

There is a saying in weight lifting; no pain, no gain.’ So, one can’t

achieve great success without working hard.

No delegation of work.

Advantages of HARD Work:

It requires less time to accomplish the task

Needs to put less efforts

In SMART work, we get the work done by others without any

physical stress, e.g a team leader or Manger

In SMART work, the work is done according to plan. Hence,

acquire more results.

SMART work includes completing the task by using tacts, while at

the others end completing the task by using full standard method is

called hard work.

SMART work provides us with the ability of quick prblem solving

Advantage of SMART Work:

4.8 Promote Team for Problem Solving:

Team for Problem Solving:

Strategy

Methodology

Tools

Performance

System

1. Identify the Problem

2 . Analysis the Problem

3. Generate Possible

Solutions

5. Selecting the

Suitable Solution

6. Planning for Next Action

(Recommendations)

4. Analysis the Solutions

Problem Solving Wheel

Conclusion:

Team Maturity

NOW, At NOMAC, SIWPP#III

we are dedicated to working

together as a TEAM and with

our partners, to become the

Benchmark for our Industry,

setting the standard for Customer

Satisfaction, Technology,

Financial Performance, Integrity

and Quality in all that we do.

What ……?

Concepts

How ……?

Methodology

When ……?

Situation

Why ……?

Objectives

Who ……?

People

Where ……?

Company