Building High Performance Culture

45

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Transcript of Building High Performance Culture

Page 1: Building High Performance Culture

B u i l d i n g High Performance

Culturea quest of survival

by Erwin Muniruzaman11 December 2015

Page 2: Building High Performance Culture

Why Need

How to Build

Reward Management

Content of this presentation

Page 3: Building High Performance Culture

High Performance Culture

Why Need

How to Build

Reward Management

Content of this presentation

Page 4: Building High Performance Culture

Why Need

High Performance Culture

Page 5: Building High Performance Culture

Why Need

High Performance Culture

Every day,Gazelle must run

faster than the fastest Cheetah

to survive

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Why Need

High Performance Culture

Every day,Cheetah must run

faster than the slowest Gazelleto eat and survive

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Why Need

High Performance Culture

Every day,Cheetah and Gazellemust run to survive

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SurvivalIn

Dynamic Ever Changing

Environment

volatility, uncertainty, complexity and ambiguity (VUCA)

Why Need

High Performance Culture

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Performance People

CharacteristicsWhy Need

High Performance Culture

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• Consistent• Outperformed

Benchmark

Performance People

CharacteristicsWhy Need

High Performance Culture

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• Consistent• Outperformed

Benchmark

Performance• Energized• Confident• Know what to do• Related each other

tasks

People

Characteristics

Zzzz..

InterestedMotivated

Excited

Energized

Why Need

High Performance Culture

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High Performance Culture

How to Build

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Vision/ Mission

ValuesStrategy

Practices

Real Results

Behaviors

Goals

Tasks

STRA

TEG

IC INFLUENCER

CULT

URE• Leaders behavior

• Employee Selection• Business Environment

• External Culture

How to Build

High Performance Culture

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Clear define

PerformanceStretch

Ta r g e tconnect

B i g P i c t u r e

PromoteTransparency

EmployeeEngagement

S t o r yTelling

InternalCommunication

MilestoneCelebration

chosen

C u l t u r eO w n e rMentality

How to Build

High Performance Culture

adapted from Torben Rick

Key Elements

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Clear define

Performance

How to Build

High Performance Culture

Key Elements

Define what is Performance and Success for every unit and perspectives in the organization

• What is success for Finance?• What is success for Operations?• What is success for Customer Service?• What is success for Marketing?

Link the definition success of each into one

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chosen

C u l t u r e

How to Build

High Performance Culture

Key Elements

Align vision – mission and express the

preferred values to achieve success

Establish the behaviours to support the values and create the culture we want

Evaluate current culture• Which behaviour we are happy/unhappy?• Which behaviour we need ?• Which behaviour is actually rewarded?• Which undesired behaviour is actually tolerated?

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How to Build

High Performance Culture

Key Elements

Set the target stretch because Employee tend to achieve it.

The more we expect the more they will achieve. As long as they see the target is Reachable

The art of stretching target is not to cross the border line between Good Stretch that energize the teamwith Bad Overstretch that break the team spirit

Stretch Ta r g e t

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How to Build

High Performance Culture

Key Elements

Let employee understand what is considered as Important and Excellence at Work.And most importantly What For?

So they can understand their role in the Company Success

Alignment of personal passion and corporate vision is the best employee motivation.

connectB i g P i c t u r e

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How to Build

High Performance Culture

Key Elements

Let employee understand their boundaries to operates and where the company is going

so they feel empowered with freedom to decide and act

then most often they will make the right choice

because they think like the Owner

O w n e rMentality

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How to Build

High Performance Culture

Key Elements

Let the Employees know about more the company situations and directions, to increase sense of belonging. Increasing transparency is a way to increase performance

Let employee know the Financial figures,but make sure they trained to understand them, so they can have insight how to affect the number in their work.

Focus on Non Financial metrics as well to involve other non financial related employee

PromoteTransparency

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How to Build

High Performance Culture

Key Elements

Engaged employees put their heart and soul to their jobs.

Engaged employees have the energy and excitement to give more than what is required

Engaged employees are committed and loyal

EmployeeEngagement

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How to Build

High Performance Culture

Key Elements

Story telling is a powerful tool to drive organizational change and performance improvement.

Leader must able to use stories to motivate employee to achieve more than they thought possible

S t o r yTelling

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How to Build

High Performance Culture

Key Elements

Communication is critical.

At the end of the day, what is perceived, interpreted, and believed by the employees that matters

Clear and concise communication is not automatically believable

Focus on employees perspectives

InternalCommunication

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How to Build

High Performance Culture

Key Elements

Change culture is long and hard journey.People can get lost. Make milestone

Celebrate every achieve milestones to acknowledges people’s hard work, boost morale and keep the momentum

MilestoneCelebration

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Clear define

PerformanceStretch

Ta r g e tconnect

B i g P i c t u r e

PromoteTransparency

EmployeeEngagement

S t o r yTelling

InternalCommunication

MilestoneCelebration

chosen

C u l t u r eO w n e rMentality

How to Build

High Performance Culture

adapted from Torben Rick

Key Elements

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Management BehaviorUnder Pressure

High Performance Culture

Reward Management

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Management BehaviorUnder Pressure

is the

REAL CULTUREperceived by employees

High Performance Culture

Reward Management

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High Performance Culture

Reward Management

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main role of

REWARDis to

Attract,Motivate,

Retain

TOP TALENT

High Performance Culture

Reward Management

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R E W A R Dserve as

CORPORATE LANGUAGE

High Performance Culture

Reward Management

communicatewhat

company expect

from its employee

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1 2 3

4

5

High Performance Culture

Reward Management

see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive

Reward Process

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Understand

BusinessStrategy

High Performance Culture

Reward Management

see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive

Reward Process

1 2 3

4

5

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Understand

BusinessStrategy

Understand Reward

Influencing Factors

High Performance Culture

Reward Management

see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive

Reward Process

1 2 3

4

5

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Understand

BusinessStrategy

Understand Reward

Influencing Factors

Create Good

Design

High Performance Culture

Reward Management

see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive

Reward Process

1 2 3

4

5

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Understand

BusinessStrategy

Understand Reward

Influencing Factors

Create Good

Design

Make Clear & Good

Communication

High Performance Culture

Reward Management

see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive

Reward Process

1 2 3

4

5

Page 36: Building High Performance Culture

Understand

BusinessStrategy

Understand Reward

Influencing Factors

Create Good

Design

Make Clear & Good

Communication

ConsistentImplementation

High Performance Culture

Reward Management

see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive

Reward Process

1 2 3

4

5

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IMPLEMENTATIONis

UNSPOKEN WORDo f c o m p a n y p o l i c y

High Performance Culture

Reward Management

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DesireCulture

High Performance Culture

Reward Management

Reward Process

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DesireCulture

Reward Strategy (as a tool)

High Performance Culture

Reward Management

Reward Process

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DesireCulture

Reward Strategy (as a tool)

ChangeManagement

Process

High Performance Culture

Reward Management

Reward Process

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DesireCulture

Reward Strategy (as a tool)

ChangeManagement

Process

Culture Change• Corporate

• Nation/Local

High Performance Culture

Reward Management

Reward Process

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High Performance Culture

Why Need

How to Build

Reward Management

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• Understand Capacity to change

• Seeing is believing

• Communicate in same frequency

• Communication is not the same as Engagement

• Top Management Commitment is essential

Self Reminder Notes

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HR people ROLE in Culture Transformation

to High Performance Organization

is • be a First Believers• be an Endorser• be a Role Model• be Creative

Lesson Learn

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