Building competitive - Magento · Magento 2.2.2 + Shipping Extension + API Integration with...

Page | 2© 2018 Magento, Inc.

Building competitive

advantage by

revolutionizing

shipping capabilities


Berny ChenHead of Customer Lifecycle Marketing

Hamish GrantVP of Marketing


• Shipping and Shopper Dynamics

• Magento Shipping

• Case Studies

• Roadmap

Agenda


Find shipping costs too

high84%Think the cost of shipping is

too high relative to the level

of service from local post

authorities and couriers73%

Abandon carts due to

expensive shipping65%

Abandon carts due to no

free shipping40%

Shopper reaction is strong.

Australian shoppers are sensitive to shipping cost

Cost perceived as too high.

Source: 2017 The State of Shipping in Commerce – Australia


Shoppers want shipping options...Gaps in availability suggest opportunity…

68%

Shoppers

who want:

Retailers who

currently offer:

38%

50% 23%

50% 26%

44% 15%

Retailers planning to

add in next year:

23%

28%

28%

32%

Click &

Collect

Locker

collection

Specified delivery

timeslot

Guaranteed weekend /

after hours shipping

% of:

But the window is closing.



How shipping experience impacts future activity with that retailer

Positive shipping experience is critical

80%

POSITIVE

Experience /

More Likely

59%

NEGATIVE

Experience /

Less Likely

Repeat

Business

54% 33%Nurtures

Trust

39% 27%Recommend

to Network

% of merchants who:



Shipping can be a business catalyst

% of shoppers who would shop more online if these shipping

options were offered

Next-day delivery

37%Quicker standard

delivery

41%Free, easy returns

45%Free shipping

68%



Drive cart conversion and revenue

Easily connect with global carriers

Magento Shipping Value Proposition

A single, multi-carrier solution that drives better shipping experiences and efficiency

Automate fulfillment processes

Reduce shipping-related costs


Easily Connect with Global Carriers

Easily access the world’s leading carrier networks

Integrated Magento Admin experience

Quote, book, and generate compliant labels and documents

No more rate tables

Streamline operations as you grow your business


Drive Conversion, Revenue, and Loyalty

Display relevant shipping experiences

Use dynamic rules to control shipping options and price

Give customers full visibility

Match shipping services to your brand

Provide superior cart-to-door service


Reduce Shipping-Related Costs

Automate carrier selection

Pack and dispatch from any location

Apply order allocation rules by location

Use built-in intelligent rules for accurate quoting and rating

Intelligent rules and processes can shrink your cost structure


A Bundled Extension

Integrated approach benefits both merchants and partners

Pre-integrated, easy availability, setup, and activation

Thorough Magento product testing and QA

New carriers and carrier features without extension updates

Available on Magento Commerce and Open Source 2.2.2

API connectivity


• Process orders and control the in-cart

shipping options from one platform.

• Reduce workflow complexity – other

solutions may require exporting orders

and external portals to fulfil orders

• High performance and

enterprise grade API

integration to 3rd party

business solutions

• Support and global carrier

network coverage

Landscape of shipping solutions

Mid-Market focused

solutions

Enterprise focused

solutions

SME focused

solutions

Label printing

solutions

Pre-purchase cart

solutions

• Tighter control of the

shoppers overall

experience

• Shoppers receive tailored

shipping experiences

Magento Shipping


Current Magento Shipping Capabilities

• Multi-carrier

integration

• Real-time rate

management

• Multi-location

management

• Custom packaging

• Static in-cart quotes

• One-stop fulfillment

• Standardized tracking

• Carrier compliant

shipping labels and

documentation

• International shipping


Currently Supported Carriers – Australia Origin

Domestic and International




Currently Supported Carriers – United States Origin



Domestic, International, High Priority



Currently Supported Carriers – UK Origin


Domestic, International, High Priority

Domestic


Case Studies


InkjectaSolution Overview

Magento 2.2.2 + Magento Shipping

Problems Solved

✓ Shipment processing in Magento

✓ Consider packaging size when quoting

carrier services

✓ Automate carrier service quoting and

booking

✓ Display shipment tracking information

Solution Partner

"As many of our shipments are bulky, we

needed a powerful shipping solution which

can adapt to our needs - and Magento

Shipping has achieved this easily.“


Cox & Cox

Solution Overview

Magento 2.2.2 + Shipping Extension +

API Integration with third-party WMS

Problems Solved

✓ Automate rules to govern carrier

selection by product and packaging

✓ Easily access multiple carriers

✓ Display relevant shipping options

✓ Tracking between Magento and WMS

✓ Enable ZPL label generation in WMS

✓ Simplify manifesting by carrier

✓ 50k+ Shipments processed to date

Solution Partner

"We wanted shipping to be easy for our

customers and our team, and for our

business this can be tricky. Magento Shipping

has solved this issue for us, and we see them

as partners who are invested in our success

as much as we are."


Today

Beyond Native Magento Capabilities

• Rate shop from admin

• Configure shipping options and

fulfillment automation rules from

admin

• Faster connection to carrier

accounts

• Access carriers outside of the home

market

• Access Magento Shipping

negotiated carrier rates

• Integrated Track and Trace

• Automated use of negotiated rates

• Core returns

• Insurance

• Bulk/batch order processing –

shipments

• Collection points

• Enhanced rules-based in-cart

quoting

• Dangerous Goods

• Hyper-local carriers

• Address Validation Services

• Intelligent selection of source and

carrier based on attributes (inventory

availability, cost, ETA, etc)

• Returns portal

• Packaging intelligence

• Click and collect

• Time slot delivery

March / April Rest of 2018


Tiered Pricing

Starter500 Shipments

$99/mo.

Essentials1,500 Shipments

$199/mo.

Pro3,000 Shipments

$349/mo.

EnterpriseUnlimited Shipments

Custom pricing

Complete shipping capabilities that scale to merchant needs

Pickup locations

Carrier accounts & connections

Shipping overages

Carrier connections

Support

API access


Merchant benefits

• Increase sales conversion & fulfillment capability

• Integration with global carrier network and new carrier services

• Ready to take advantage of new capabilities

Partner / SI benefits

• Early experience with Magento Shipping alongside their clients

• Training, documentation, and knowledge transfer

• Industry leadership position

Magento Shipping is live and ready

Request access from the Magento admin or via direct login:

https://account.magento.com/shipping/onboarding/start

https://account.magento.com/shipping/onboarding/start


Thank you

Berny Chen

[email protected]

Hamish Grant

[email protected]

Building competitive - Magento · Magento 2.2.2 + Shipping Extension + API Integration with...

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