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Building Civil Protection 2.0
Protezione Civile Gruppo Comunale Pernumia
Building Civil Protection 2.0
LʼAquila - Earthquake 2009
Building Civil Protection 2.0
One Question
Are we ready?
Building Civil Protection 2.0
Abruzzo Emergency - Earthquake, photo by Le avventure di Giufà \ flickr.com
Are we ready to cope with risks?
Anticipate negative trends or events
Coordinated and prompt response
Administrative measures, legal framework
Organisation, structures, methods, procedures
Building Civil Protection 2.0
to share
to collaborate
to communicate
to cooperate
to support
to include - e.g. diversity
Are we ready for web 2.0?
Photo by batega \ flickr.com
Building Civil Protection 2.0
1FrameworkThe Italian Civil Protection System
Abruzzo Emergency - Earthquake, photo by Leonardo Hueber
Building Civil Protection 2.0
Civil Protection is the term widely used in Europe to describe the organized action
aimed at coping with collective threats caused by natural or human induced
disasters.
What is Civil Protection?
Building Civil Protection 2.0
What is Civil Protection?
The Italian Law defines civil protection as complex system of governance for the
safeguard of human lives, health, economic assets, cultural and architectural
heritage, human settlements and environment from any kind of disaster either
natural or man made.
Building Civil Protection 2.0
The Civil Protection System
The Italian Legal Framework Law no. 225 of 24 February 1992
The Civil Protection Authorities - Central Government, Regions, Provinces, Municipalities, Municipal Districts and Mountain Communities
contribute to civil protection activities using their procedures and regulations
collaborate with central government, public agencies, institutes, scientific research groups and organizations.
Building Civil Protection 2.0
Forecasting/Prevention/MitigationEmergency preparedness/Emergency planningResponse/Emergency ManagementRecovery
Civil Protection Activities
Abruzzo Emergency - Rescue intervention, photo by DPC INGV Institute - Seismic monitoring Abruzzo Emergency Briefing at COM 4 - Operational Centre
Building Civil Protection 2.0
Precidency of the Council of Ministers
Interior
Economy and Finance
Environment
Education, University and Research
Transportation and Infrastructures
Defence
Agricultural Policy and Forestry
Productive Activities
Health
National Fire-fighters Corp - Police -Prefectures
I.N.G.V. - C.N.R.National Research Institutes
118
Revenue Guard Corp
Army, Navy, Air Force, Carabinieri
G.R.T.N.
Costal Guard – ANASSocietà Autostrade
Ferrovie dello Stato Group
State Forest Corps
ANPA
Civil Protection Department
Foreign Affairs
Communications
Cultural Heritage and Activities
Regions
Provinces
Municipalities MayorMunicipalities Volunteers GroupsVolunteers Associations
Structures \ Coordination
Civil Protection regional bodies
Civil Protection provincial bodies
Building Civil Protection 2.0
Vertical institutions and bodies at different territorial levels (State and Local)
Horizontal the actions of the different bodies of a single system and level (i.e. State or Region) to achieve a common goal.
The Italian Civil Protection System
Vertical and Horizontal Coordination
Building Civil Protection 2.0
The Italian Civil Protection System
Horizontal Coordination
It implies to be able to work in a cooperative way, avoiding any jealousy or partisan behaviour, whether it is a Ministry or an agency.
The aim is that each one do its best in order to accomplish what, where and when, is needed.
The Italian Civil Protection system has the duty to protect human life and health, goods and properties, national heritage, urban settlements and environment from any kind of natural or man-made disaster.
According to Italian laws, volunteers have a very important role in this complex system.
As you can see, in the Italian system, volunteers organisations are officially involved as well as all the other operational corps or agencies.
Building Civil Protection 2.0
The Italian Civil Protection System
FIRE BRIGADE
ARMED FORCES
POLICE FORCE
THE ITALIAN RED CROSS
FOREST FORCE
NATIONAL SCIENTIFIC RESEARCH GROUPS
NATIONAL HEALTH SERVICE
NATIONAL ALPINE RESCUE CORPS
Operational Bodies at National level
by the Law 225/1992, paragraph 11 • 2.500 organisations [associations and municipality groups]- 1.000.000 volunteers- time of response: 60.000 in 60 min- time of response: 300.000 in few h
VOLUNTEERS ORGANISATIONS
Horizontal Coordination
Italian National Department of Civil Protection - Advertising Campaign
The Italian Civil Protection system has the duty to protect human life and health, goods and properties, national heritage, urban settlements and environment from any kind of natural or man-made disaster.
According to Italian laws, volunteers have a very important role in this complex system.
As you can see, in the Italian system, volunteers organisations are officially involved as well as all the other operational corps or agencies.
Building Civil Protection 2.0
“They have a love for what they are doing, which can only be captured through values and attitudes”
[Knowles;1975]
The Role of the Volunteers
Abruzzo Emergency - Volunteers and Population in Roio Piano Rescue Camp
By the Law 225 par. 11, the Volunteer Organisations are one of the key back bone of the system, as the other national agencies and bodies
Volunteers Organisations autonomously organise informal and non-formal training initiatives and participate to formal training programmes
Commitment and Experience are key to develop the ability to manage emergency events
Building Civil Protection 2.0
Vertical Coordination
Vertical coordination is based on “subsidiarity”, supported by the European Union.
Subsidiarity is the idea that the central authority should have a subsidiary function, performing only those tasks which cannot be performed effectively at local level.
The Civil Protection System
Abruzzo Emergency - Earthquake, photo by Elena Rapisardi
Building Civil Protection 2.0
The Local Authorities
Municipalities, Provinces and Regions, thanks to their financial autonomy
are able to finance the “primary” service of civil protection; have the duty to manage administrative functions in civil protection.
Ambrogio Lorenzetti (Siena, 1290 – Siena, 1348)
8.104 Municipalities20 Regions 104 Provinces
Building Civil Protection 2.0
Knowledge
Training
Emergency planning
Informing the public
The Mayor Local operative organizations
Technical offices
Municipal police
Local volunteers groups
Municipal workers
Health services
City services
Welfare services
Administrative and financial services
Local enterprises
Preparedness
Mitigation
Forecasting
The Role of the Mayor
Building Civil Protection 2.0
2 Communications and Risk ManagementThe Italian Experience
Abruzzo Emergency - Earthquake, LʼAquila - Prefecture Palace
Building Civil Protection 2.0
Communications & Risk
Prep
ared
ness M
anagement
Relief
Risk
Communications
Communications: the main tool to support the whole emergency process‣ preparedness‣ management‣ relief
Communications: crucial to allow the public to make decisions on how to deal and cope with risk
Building Civil Protection 2.0
internal communications
external communications (public)
Map \ Content
everyday emergency
infotainment
news \ information
edutainment
information
knowledge
competencies
skills
information
news
self-protection
rescue info
information
procedures
documents
Building Civil Protection 2.0
internal communications
Who generates content in the web 2.0 era?
everyday emergency
Institutions OperatorsResearch Centres
Volunteers
CitizensMedia
external communications
Building Civil Protection 2.0
Abruzzo Earthquake
03.36 am4/6/2009
Abruzzo, Italy
Building Civil Protection 2.0
< terremoto abruzzo >
http://www.slideshare.net/Davide/social-media-e-terremoto-in-abruzzo
Building Civil Protection 2.0
Abruzzo Earthquake
The first Italian emergency event in the web 2.0 era
Soon after the earthquake ....
‣ 130 facebook groups‣ thousands of messages, status, ...‣ twitter messages
‣ to communicate fears, hopelessness, ‣ to inform on the victims and the rescue interventions‣ to look for some friends, relatives, ...‣ to share information on the overall situation‣ to organise donations (money and goods)
what for?
Building Civil Protection 2.0
People\Users\Citizens\Volunteers.....Building Civil Protection 2.0
The Challenge
«emotional» participation proactive collaboration
Building Civil Protection 2.0
3 Civil Protection & Web 2.0 Projects and Experiment
Abruzzo Emergency - Earthquake, Roio Piano
Building Civil Protection 2.0
internal communications
external communications (public)
Map: Projects and experimentations
everyday emergencywww.ispro.it
http://oss.formez.it/moodle/course/view.php?id=70
http://distrettobassapadovana.ning.com/
Campo "ROIO PIANO"
Building Civil Protection 2.0
Libraryglossary
InformationChannel
2002Project - Civil Protection Web Site
2005Project - Civil Protection for Mayors
NewsKnowledge
ForumsChats
....
Project: Civil Protection for Mayors
e-learning
Mayorsonline
community
Training & Study CentreItalian Institute providing support and training to Public Administrations
Training & Study CenterItalian Institute providing support and training to Public Administrations
Building Civil Protection 2.0
www.protezionecivile.formez.itwww.formez.it
Civil Protection for Mayors
Civil Protection
For Mayors
Civil ProtectionInformation
Channel
e-learning modules news general and law library regional pages forum glossaries best practices chats with experts
Institute website
Building Civil Protection 2.0
ispro.it - 2007/2008
Research and Studies Institute for Civil Protection and Civil Defence
information knowledge
services collaboration
the Systemic Approach of the the Italian Civil Protectioncommitted and active volunteers community
set up a web open and collaborative network to support the civil protection community at all levels
Lever
Mission
Building Civil Protection 2.0
ispro.it 2007
Building Civil Protection 2.0
Abruzzo Emergency 2009 - Test
Web 2.0 to manage information during the emergency
Free web based tools in order to ‣ store and categorise all the crucial information ‣ allow the creation of a network between all the operators - in the
emergency territory and at home - so to exchange information and knowledge at distance
emergency has been managed by civil protection operators - mostly volunteers - working in the field (rescue camps, operational centers,...) usually on weekly shifts. Internet, phone, mobile connections were active soon after the earthquake, mostly everywhere.
Solution
Information handover - Local server failures - Fax, radio, phone did not ensure the need of information sharing
Problem
Framework
Building Civil Protection 2.0
Actors• COM (Operational
Centres) • Rescue Camps• DICOMAC (Command &
Control Direction)• Population• Fire Brigades, Forest
Corps, Military Forces, Police (F5)
• Relations with Population (F10)
• Municipalities• Administrative bodies• Health (F2)
COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila)
Entrusted to Civil Protection Bodies of Veneto Region
Tasks• exchange documents\informations• informations to the public• population data and requests• procedures• sharing information\news• requests/results/data related to
the assessment of the damage and safeness of buildings
• geolocation of the buildings to be assessed
• information handover• professionals team management
gmailgtalk
calendargdocs
gmapsGoogle Tools
• collaborative workspace• subscribe to data sources to monitor• interact securely with the team • items with tags, comments, ratings, links,
locations, files, alerts, and other social metadata• autonomous agents perform data fusion, feature
extraction, classification, tagging, geo-coding; integrated hypothesis formation, machine learning
Instedd - Riff [instedd.org]
Abruzzo Emergency 2009 - Test
Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged -
Building Civil Protection 2.0
Abruzzo Emergency - TestInstedd - Riff platform
Building Civil Protection 2.0
4 Lessons Learned
Abruzzo Emergency - Rescue Camp Roio Piano
Building Civil Protection 2.0
SWOT: Web 2.0 and Risks
Strength Weakness
Opp
ortu
nitie
sTh
read
s
Italian Civil Protection systemic approach
Volunteers Commitment
Web 2.0 Community
Networking
«Web Divide»
Low BudgetFree web 2.0 platforms
Common Approach
Variety of Bodies
Lack of common approaches
Participation and Collaboration
Reliable Sources
Past Dependencies
Slow pace of changeLow Collaboration
Low Web litteracy
Low Budget Lack of Continuance
Building Civil Protection 2.0
5 The Step Forward
Abruzzo Emergency - Earthquake, LʼAquila - Underpins
Building Civil Protection 2.0
Building Civil Protection 2.0
How to be ready?
Building Civil Protection 2.0
ResilienceSubsidiarity Collaboration
People\Users\Citizens\Operators ...in face of disasters
Building a more Resilient Society
People are the Key - We are the Key
Web 2.0 is the tool
VolunteersCitizensCivil Protection
Structures\Bodies
Abruzzo Emergency - Roio Piano Rescue Camp
BusinessMediaExperts\Scientists
Building Civil Protection 2.0
Involving the public and businessBuilding Civil Protection 2.0
Civil Protection debate is now focused on resilience: involving the public and business community - to increase the responsibility for their own risk management.
In the field of Civil Protection Participation and Collaboration represent the challenge
Users\Citizens\Volunteers are empowered
Users\Citizens\Volunteers\Institutions have a world wide communication channel to jointly contribute to risk prevention, preparedness, management
Are Civil Protection Bodies ready to cope with participation?
Building Civil Protection 2.0
Building a more resilient society
The EU perspective
The European Union perspective‣ exploring the concept of resilience‣ a comprehensive European disaster management strategy to enhance resilience. ‣ promote networking, learn about new technologies used in civil protection
Building Civil Protection 2.0
«People» are the opportunity
civil protection web open network think-tank involving organisations, volunteers, operators, different institutional bodies, media representative
training programmes including web and communications issues
raising awareness on RSS feed - tagging - collaborative work spaces - geolocation tools - mobile applications...
exchange and sharing of knowledge, information, best practices, ...
local social networks focused on civil protection
Web 2.0 is an opportunity for risks prevention and management
Abruzzo Emergency - Earthquake
A Proposal
Building Civil Protection 2.0
On-going projects
Starting from the «small»
Province of Padova Presentations on the Web 2.0 tools for Civil Protection aiming at raising awareness and evaluate «how to» manage civil protection activities in a web 2.0 perspective
Distretto Bassa PadovanaCivil Protection Volunteers
Coordination Group
Training Volunteers on Web 2.0 Platforms - focusing on Instedd \ Riff platform. The aim is to train people on «how to» use web 2.0 platforms to manage operational rooms at local level.
Ferrara UniversityDept. Human Sciences
College Liberal Arts and Philosophy
Civil Protection Communications Course, targeting civil protection operators, volunteers, media representativesOne of the issue will be the web 2.0 both as channel of communication and a tool to manage information
Building Civil Protection 2.0
Niuna impresa, per minima che sia, può avere cominciamento o fine senza queste tre cose, cioè senza potere, e senza
sapere, e senza con amore volere.
“Breve” dell'arte dei pittori di SienaXIV century
Building Civil Protection 2.0
Elena Rapisardi
http://it.linkedin.com/in/elenarapisardi
Thanks!