Building Blocks of Digital Transformation

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Transcript of Building Blocks of Digital Transformation

  • Building Blocks of Digital TransformationA N I N T R ODUCTOR Y S E S S I ON

  • What is the first thing that comes to your mind when you think of DIGITAL?

  • What is the second thing that comes to your mind when you think of DIGITAL?

  • What is the third thing that comes to your mind when you think of DIGITAL?

  • Lets get the basics right !! Digital Experience

    Digital Services

    Digital Products

    Digital Design

  • Is this a Digital Experience?

  • Why is this not a Digital Experience?

  • Why is this not a digital experience?

  • Is this Digital Service?

  • Why is this not a Digital Service?

  • Is this a Digital Design?

  • Is this a Digital Design?

  • Why is this not a Digital Design?

  • Is this a Digital Product?

  • Is this a Digital Product?

  • Is this a Digital Product?

  • Digital is more than a combination of 0s and 1s I T I S A S Y S T E M O F ME A S URI NG E X P ERI ENCES U S I NG P R E CI SE ME T H ODS , TO O L S A N D S Y S T E MS

  • How do we define Digital?

    Accenture defines digital as Digital is an adjective describing an increasing information intensity and connectedness of physical resources.

    Digital is a everything connecting people, process, technology and business through information and communication technologies.

    Digital is an evolution of information and communication technologies.

    Digital is made possible by efficient algorithms, faster computation, cheaper storage, and complex networking.

  • Context of Digital Transformation

    The Digital Tsunami is moving at a rapid clip, encompassing all aspects of business and society.

    Understanding this dynamics and making the necessary changes is the context for digital transformation.

    Thus Digital Transformation is the collection of methods, tools and processes to adapt to the digital society and succeed in digital business.

  • Approach to Digital Innovation Innovative

    Idea

    Domain knowledge

    Digital Expertise

    Customer Awareness

    An innovative idea is a mix of domain / business knowledge, technology expertise and customer understanding

  • Business Drivers of Digital Transformation

    Digital Customer

    Experience

    Digital Speed in Delivery

    Securing Digital

    Business

    Maximize the Digital

    Value Chain

    Customer Experience, Enterprise Agility, Information Elasticity, Security Hardening are the key measures of successful Digital Transformation

  • What is getting Digitally Transformed?

    Private Enterprises

    Market Economies

    Nation States

    Governmental Organizations

    Public Sector Organizations

    Civil Society Organizations

    People, Brands and

    Events

  • Nature of Digital Business

    Customer Centered

    Experience Driven

    Measurable Moments

    Integrated to each other

    Open to user generated

    content

    Business value is self evident

    Value Proposition

    Design

    Focus on Brand Loyalty

    Turning Technology into

    Business Transformation

    Key Performance Measures for Digital Services

  • Essential Capabilitiesfor Digital Business

    Creating a compelling customer experience

    Exploiting the power of core operations

    Reinventing business models

    We can assess the digital maturity of a company through three broad categories of digital capabilities:

  • Toolkits for Digital Business

    Customer Journey Mapping

    Business Model Canvas

    Value Proposition Canvas

    Digital Operating ModelCustomer Experience Design Customer Journey Mapping

    Business Model Design Business Model Canvas

    Operational Process Value Maps and Digital Operating Model

  • Business Model CanvasSelf explanatory template

  • Time to Draw Your Business Model Canvas ..!

  • Customer Journey MappingTracing every customer touchpoint

  • Customer journey mappingA reference template

  • How will be build our own customer journey map?

  • Digital Operating ModelA perspective

  • Digital Operating ModelEconomic moments

  • Digital Operating Model EvolutionFrom a Sequential Organization to an Agile and Iterative Organization