Dear Valued Member,

I am pleased to share with you that Dutch Point has invested in the next generation of banking tech-nology to provide a quality experience for our members, while continuing to maintain the personal-ized banking experience that is a core value at your credit union -- all in line with our plan to better serve our members today and in the future.

Your digital banking upgrade is scheduled to take place on May 19th. Please take a moment to review the information provided in this Quick Reference Guide so that you can become familiar with the first-time enrollment process and other new features that will be available to you.

We will continue to communicate updates through email and on our website at: dutchpoint.org. If you have any questions, feel free to call us at 860-563-2617 or complete our contact form on our website.

We look forward to providing you with an easier, more conve-nient and better way to conduct your financial transactions. On behalf of everyone at Dutch Point, we thank you for your trust and continued business.

Sincerely,

Francis R.N. ProtoPresident and CEO

BUILDING BETTER BANKING!

EXTENDED CALL CENTER HOURS

Call Center hours are extended to assist you with our new Digital platform:

Weekdays: May 19 – June 12, 8:30 am – 6:00 pmSaturdays: May 23 – June 13, 9:00 am – 12:30 pm

BETTER BANKING IS ON ITS WAY! We’re Here To Help and We’ll Do Our Best To Make It Easy!

Additional Security And Protection With Secure Access Codes

What You Need To Know At First Login

At first login, you will have to re-enroll. Enrollment is easy - after you validate your in-formation and select a Login ID (previously referred to as User ID) you will be prompted to choose a password. As part of the new sign-in process, a Secure Access Code will be sent via text, email or phone call.

Mobile App Users: Our iPhone, iPad and Android apps will also be updated. Your app will update automatically if you have automatic app updates enabled on your de-vice. You can update your app manually by navigating to your device’s app store and searching for Dutch Point Credit Union.

DIGITAL BANKING ENROLLMENT

Enrollment allows access to our online and mobile banking platforms.

Member Number

Date of Birth

Zip Code

Last Name

Social Security Number

Requested Login ID

Back to Login Continue

Example of First-Time Enrollment Screen

You will no longer see a unique image or receive challenge questions during the login process. Instead, you will be asked to enter a 6-digit Secure Access Code which can be sent via text, email or phone call. You will also have the ability to register your device in the new platform, eliminating the need to enter a Secure Access Code at each login.

Please take a moment to log in to our existing Online Banking platform to review and update your email, home and mobile phone numbers.

Accurate contact information will be necessary in order to receive your Secure Access Code.

• Move money to and from accounts at other Financial Institutions• Send money to another person faster with Person-to-Person (P2P) payments

• Access Credit Card information on

your mobile device

• Card Swap - lets you update your debit

or credit card information for shopping

accounts and favorite digital services,

like Netflix, Amazon, and others — all

at once.

• New account alert options that can be

sent via text or email

• Register up to five devices

More Digital Banking Features That You Will Enjoy!

With our new platform you will enjoy new features that are not available with our cur-rent Online Banking platform. Some of these include:

• Establish one Login ID in Digital Banking, which provides access to all your Dutch Point accounts on one home screen. This will include all accounts on which you are a primary owner or joint owner.

• Access to self-service Login ID and pass-word resets available 24/7.

• Customize your Digital Banking home screen by arranging accounts into groups, or hiding accounts you prefer not to see.

• Joint Owners will be able to register for Digital Banking and have their own login credentials.

New Digital Banking Features

Account Holders will notice some exciting changes to their digital experience. Account holders will be able to:

Detailed Information About The Upgrade Is Available Online

We are excited for you to begin using our new Digital platform. For additional assis-tance with your digital banking we have created online tools to assist you with the new features and functionality. On our website you can find:

• Frequently Asked Questions - which gives more detailed information and answers to questions you may have

• Online “How To” Guide - which provides step-by-step instructions for conducting various transactions and establishing your account set-up

dutchpoint.org / 800-842-1778

As you become familiar with our new platform, should you need any assistance, please feel

free to contact us -- We’re here to help.

We’re Here To Help