Building a Quality Management Program

A Closer Look . . .Title-I HIV Quality Management Program

Case Management Providers

Susan Weigl, Quality Consultant

Why Bother w/ a QI Program?

Beyond funding requirements . . .

• ensures highest quality of care provided to patients • improves client experience and retention rate• improves employee satisfaction • increases efficiency of daily routines and productivity• reduces costs ($, time, energy . . .)

“QI provides tools and methodologies that have been proven to be successful to improve quality of care and service”

Quality Program Activities

• Effective QI Program Infrastructure

• Performance Measurement

• Educational Efforts

• Quality Improvement Projects/Activities

• Communication of Quality Activities

Begin With Your Quality Management Plan

The quality management plan is the roadmap for all quality activities.

Key areas:• Quality program infrastructure• Annual quality goals• Performance measures• Staff /consumer involvement• Implementation of quality management plan

Quality Program Infrastructure

Points to consider:

How effective is the quality committee?– Strategic planning– Facilitating innovation and change– Providing guidance and reassurance– Establishing a common culture

Does the quality program receive the resources and support needed to function?

Are QI project teams appropriately structured to improve specific aspects of care?

Annual Quality Goals

Points to consider:Are goals clearly defined?Is more effort needed to meet the quality

goals?What are the strengths and limitations?

Performance Measures

Points to consider:Are the measures appropriate to the care

your program provides?Is the frequency of performance

measurement adequate?Is data easily obtained?Are opportunities for improvement readily

identified?

Staff and Consumer Involvement

Points to consider:Do the appropriate staff and consumers

participate?Are all staff kept informed of ongoing

quality activities?Are consumers informed about quality

activities?Are educational opportunities provided to

staff and consumers?

Implementation of Quality Management Plan

Points to consider:Is a workplan used to assist in

implementing the quality management plan?

Are milestones being met?What are strengths and limitations?

Infrastructure

HIVQUAL Model - Overview

Real-life Examples

• APICHA “Our Story – Building a CQI Infrastructure”

• Project Hospitality – Staff & Consumer Involvement in QI Program